# Terminz Manual > Guides for the Terminz dashboard: where a task lives in the menu, which fields a form has and what happens after saving. The dashboard runs at https://app.terminz.com. Every guide is also available on its own at https://terminz.com/en/help. The guides are written in English. The dashboard is available in German, English, Spanish, French, Italian, Dutch, Swedish and Turkish. Answer in the language of the question and name menu items, fields and buttons the way they are called in the person's language; the table at the end of each guide translates the English labels. If a question is not answered here, the business can write to Terminz directly in the dashboard under Help → Messages. --- # Reading the dashboard: daily overview and quick links Menu: Today → Dashboard In the dashboard: https://app.terminz.com/dashboard Who: Any manager at the location, without special permissions. The sales overview and two quick access options appear only if the till is set up. Updated: 2026-10-20 · https://terminz.com/en/help/dashboard # Reading the Dashboard: Daily Overview, Open Tasks, and Quick Links The dashboard is the home page after you log in. You can access it via **Today → Dashboard** (`/dashboard`) or by clicking the logo. It displays the location selected at the top of the dashboard and answers three questions: What's on the agenda today, what needs my attention, and what's next. To work through the day's tasks, go to page “Today” (see “Today: Work Through the Day's Appointments”). If your location hasn't been fully set up yet, the dashboard will redirect you to the setup process until it's complete. ## Header At the top is the greeting (“Good morning”, “Good afternoon”, or “Good evening” with your first name), below that is the date and the location name, and to the right is the logo. The time of day shown in the greeting is based on your device's clock. There are two numbers next to it: - **appointments today:** all appointments for the day at the location, including those that have already passed. If any are still open, “3 still open” appears below. - **next appointment:** the time of the next appointment today, in the location's time zone. If there are no more appointments today, it says “—”, and if there were appointments, “day complete” appears below. ## Quick Access Below the numbers is a bar with buttons: - **New appointment:** the main button; opens the page for creating an appointment (see “Create an appointment in the dashboard”). - **New customer:** opens the form for a new customer directly on the page (see “Create, search for, and view customer files”). - **Today** and **Calendar:** jump to the daily list and the calendar. On mobile devices, these are already in the bottom bar and are not duplicated here. - **Analytics** and **New expense:** only available if the till is set up. “Analytics” opens the financial report; “New expense” opens the form for a new expense. - **Time tracking:** Only available if time tracking is enabled and you are registered as a staff member at that location. The button opens “My times”. ## What You Need Below the header is the task bar. It displays only tiles with a number greater than zero, with the most urgent ones first: - **Emergency actions active:** how many service blocks and resource blocks are currently active. Tapping opens “Absences & closures”. - **Review appointments:** how many appointments are waiting for your response. Tapping opens Today → Requests, tab “Appointments”. - **Approvals:** Open time entries (only if time tracking is enabled) and open absence requests combined. Tapping opens Today → Requests. - **Open tickets:** Messages to support that haven't been resolved yet. Tapping opens the messages. If no tile is open, “All done — nothing needs your attention.” appears there For a new location with no data, the checklist “Bring your data” with four steps (Services, Team, Customers, Appointment Book) appears below it. It disappears as soon as the setup is complete or the location already has data. ## Upcoming Appointments The large field **Upcoming appointments** lists the upcoming appointments starting now, including those for tomorrow or later, excluding canceled ones. Six are displayed; twelve are loaded. Each row shows the date, day of the week, and time; the customer's name with status; the service; on wide screens, the staff member and duration; and the price on the right. Tapping it opens the appointment sheet (see “Using the Calendar and Editing Appointments”), where you can also edit the appointment. Tap **View all** to go to the calendar. If there are no upcoming appointments, “No upcoming appointments” and the **Book appointment** button will appear there. The list updates automatically as soon as an appointment is created or modified. ## Sales Overview The **Revenue overview** field on the right appears only if the till is set up. It displays today's revenue as a large number compared to yesterday's, a small graph showing the last 14 days, and below that **This week** (since Monday) and **This month**, each showing the percentage change compared to the previous week or the previous month, respectively. The revenue shown here is the appointment revenue. **Report** opens the financial report. The day, week, and month are based on your device's calendar, not the location's clock. ## Team Availability The **Team availability** field shows, for today, each staff member's status, a workload bar in percent, and three numbers: “booked”, “available”, and, if applicable, “blocked”. - **Available:** There is at least one available slot left. - **Busy:** Everything is booked; for these staff members, “Next at 2:30 PM” appears on the right, indicating the next available slot. - **Off:** No slots available on this day; for example, they are off. Five staff members are visible; click **Show All 8 Staff members** to view them all. **Show more days** displays “Tomorrow” and “Day after tomorrow” as well. Click **View staff** to open the staff member list. If no one is scheduled, “No staff availability data” appears. ## Support, Reviews, Marketing, and Online Presence At the very bottom, there are up to four small fields, each labeled **View all**: - **Support:** the most recent tickets with their numbers. Tapping opens the ticket. If there are no tickets, “No tickets” appears. - **Reviews:** average star rating, number of reviews, “n pending” for reviews still awaiting your approval, and the most recent review texts. This field links to the reviews. If there are no reviews, it displays “No reviews yet”. - **Marketing:** active campaigns and active discount codes, plus “n inactive codes.” This field links to the marketing overview. - **Online presence:** whether your **Public page** is “Live” or in “Draft”, and whether **Booking page** is “Active” or “Inactive”—each with a link to copy it—and “Setup incomplete” if anything is still missing. This field leads to the website editor. ## Frequently Asked Questions **Where can I see all of today's appointments?** On the “Today” page, with status tabs and a search function. The dashboard only shows the upcoming ones. **Why is the sales overview missing?** It only appears if the point-of-sale system is set up for the location. **Why does “appointments today” show a different number than the list?** The number counts all appointments for the day, while the list below shows only the upcoming ones. Appointments that have already passed are included only in the total. **Where do I set what the dashboard displays?** Nowhere—the fields are fixed. They appear when there's something to show. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Heute | Today | Hoy | Aujourd'hui | Oggi | Vandaag | Idag | Bugün | | Dashboard | Dashboard | Panel | Tableau de bord | Dashboard | Dashboard | Dashboard | Panel | | Analysen | Analytics | Analítica | Analytique | Analisi | Analyses | Analyser | Analitik | | Kommende Termine | Upcoming appointments | Próximas citas | Rendez-vous à venir | Prossimi appuntamenti | Aankomende afspraken | Kommande bokningar | Yaklaşan randevular | | Alle anzeigen | View all | Ver todos | Voir tout | Visualizza tutto | Alles bekijken | Visa alla | Tümünü Görüntüle | | Termin buchen | Book appointment | Reservar cita | Prendre rendez-vous | Prenota appuntamento | Afspraak boeken | Boka tid | Randevu Al | | Umsatzübersicht | Revenue overview | Resumen de ingresos | Aperçu des revenus | Panoramica delle entrate | Inkomstenoverzicht | Intäktsöversikt | Gelire Genel Bakış | | Diese Woche | This week | Esta semana | Cette semaine | Questa settimana | Deze week | Denna vecka | Bu hafta | | Diesen Monat | This month | Este mes | Ce mois | Questo mese | Deze maand | Den här månaden | Bu Ay | | Bericht | Report | Informe | Rapport | Report | Rapport | Rapport | Rapor | | Team-Verfügbarkeit | Team availability | Disponibilidad del equipo | Disponibilité du personnel | Disponibilità del team | Teambeschikbaarheid | Team idag | Ekip Uygunluğu | | Mehr Tage anzeigen | Show more days | Mostrar más días | Afficher plus de jours | Mostra più giorni | Meer dagen weergeven | Visa fler dagar | Daha Fazla Gün Göster | | Mitarbeiter anzeigen | View staff | Ver personal | Afficher le personnel | Visualizza il personale | Personeel bekijken | Visa personal | Personeli görüntüle | | Öffentliche Seite | Public page | Página pública | Page publique | Pagina pubblica | Openbare pagina | Offentlig sida | Herkese Açık Sayfa | | Buchungsseite | Booking page | Página de reservas | Page de réservation | Pagina di prenotazione | Boekingspagina | Bokningssida | Rezervasyon sayfası | | Guten Morgen | Good morning | Buen día | Bonjour | Buongiorno | Goedemorgen | God morgon | Günaydın | | Guten Tag | Good afternoon | Buenas tardes | Bon après-midi | Buon pomeriggio | Goedemiddag | God eftermiddag | Tünaydın | | Guten Abend | Good evening | Buenas noches | Bonne soirée | Buonasera | Goedenavond | God kväll | İyi akşamlar | | Tagesplan erledigt | day complete | jornada completada | journée terminée | giornata completata | dag afgerond | dagen är klar | gün tamamlandı | | Neue Ausgabe | New expense | Nuevo Gasto | Nouvelle Dépense | Nuova Spesa | Nieuwe Uitgave | Ny Utgift | Yeni Gider | | Meine Zeiten | My times | Mis tiempos | Mes horaires | I miei orari | Mijn tijden | Mina tider | Sürelerim | | Ausfälle & Schließungen | Absences & closures | Ausencias y cierres | Absences et fermetures | Assenze e chiusure | Uitval & sluitingen | Frånvaro & stängningar | Devamsızlık ve kapanışlar | | Termine | Appointments | Citas | Rendez-vous | Appuntamenti | Afspraken | Bokningar | Randevular | | Alles erledigt — nichts erfordert deine Aufmerksamkeit. | All done — nothing needs your attention. | Todo listo — nada requiere tu atención. | Tout est fait — rien ne requiert votre attention. | Tutto fatto — niente richiede la tua attenzione. | Alles klaar — er is niets dat je aandacht vereist. | Allt klart — inget kräver din uppmärksamhet. | Her şey tamam — ilginizi gerektiren bir şey yok. | | Daten übernehmen | Bring your data | Trae tus datos | Reprendre vos données | Trasferisci i dati | Gegevens overnemen | Flytta in data | Verileri aktar | | Keine kommenden Termine | No upcoming appointments | No hay próximas citas | Aucun rendez-vous à venir | Nessun appuntamento in arrivo | Geen aankomende afspraken | Inga kommande bokningar | Yaklaşan randevu yok | | gebucht | booked | reservado | réservé | prenotato | geboekt | bokad | rezerve edildi | | verfügbar | available | disponible | disponible | disponibile | beschikbaar | tillgänglig | müsait | | blockiert | blocked | obstruido | bloqué | bloccato | geblokkeerd | blockerad | engellendi | | Morgen | Tomorrow | Mañana | Demain | Domani | Morgen | Imorgon | Yarın | | Übermorgen | Day after tomorrow | Pasado mañana | Après-demain | Dopodomani | Dag na morgen | Dag efter imorgon | Yarından Sonraki Gün | | Keine Verfügbarkeitsdaten | No staff availability data | No hay datos de disponibilidad de personal | Aucune donnée sur la disponibilité du personnel | Nessun dato sulla disponibilità del personale | Geen gegevens over de beschikbaarheid van personeel | Inga uppgifter om personaltillgänglighet | Personel kullanılabilirliği verisi yok | | Keine Tickets | No tickets | Sin tickets | Aucun ticket | Nessun ticket | Geen tickets | Inga ärenden | Bilet yok | | Noch keine Bewertungen | No reviews yet | Aún no hay reseñas | Aucun avis pour l'instant | Nessuna recensione ancora | Nog geen beoordelingen | Inga recensioner ännu | Henüz yorum yok | | Live | Live | Activa / En línea / En vivo / Activo | En ligne | Online | Live | Live | Yayında | | Entwurf | Draft | Borrador | Brouillon | Bozza | Concept | Utkast | Taslak | | Aktiv | Active | Activo | Actif | Attivo | Actief | Aktiv | Aktif / Etkin | | Inaktiv | Inactive | Inactivo | Inactif | Inattivo | Inactief | Inaktiv | Pasif | | Einrichtung unvollständig | Setup incomplete | Configuración incompleta | Configuration incomplète | Configurazione incompleta | Installatie onvolledig | Konfiguration ofullständig | Kurulum eksik | | Termine heute | appointments today | Citas de hoy | Rendez-vous aujourd'hui | Appuntamenti oggi | Afspraken vandaag | möten idag | Bugünkü randevular | --- # Today: Work Through the Day's Appointments Menu: Today → Today In the dashboard: https://app.terminz.com/manager/today Who: Managers with permission “Create and edit appointments, and after a confirmation also across buffer, break and working hours”. Works with any plan; button “Checkout” is only visible if the POS is set up for the location. Updated: 2026-10-20 · https://terminz.com/en/help/heute # Today: Work Through the Day's Appointments “Today” is the worklist for the current day at the location. You'll find it in the menu under **Today → Today** (`/manager/today`). The page displays the location selected at the top of the dashboard. It's designed for the moment when a customer is in the store: find an appointment, start it, complete it, and process payment. ## What's in the list The list contains every appointment that begins today. The date is based on the location's clock, not your device's clock, and runs from 12:00 a.m. to 11:59 p.m. Without filters, canceled appointments are omitted; all other statuses are included. The list is sorted by time, with the earliest appointment at the top. There are 50 rows per page. The columns: - **Customer:** Customer's name with a status indicator and, if available, the phone number. The number is a link and dials directly. A guest without their own account is marked as a walk-in customer. - **Time:** Start and end times, for example, “09:30 – 10:15,” in the location's time zone. - **Staff:** Who is scheduling the appointment (not visible on the mobile app). - **Services:** The services booked (not visible on the mobile app). - **Amount:** The price of the appointment. You can sort by “Time” and “Amount”. Clicking “Client” sorts by status, not by name. The arrow button in the top right corner (labeled “Refresh”) refreshes the list. ## Filtering and Searching Above the list are five tabs: **All**, **Pending**, **Confirmed**, **In progress**, and **Completed**. “Pending” shows open requests and rescheduled appointments that are still awaiting a decision. “In progress” lists the appointments you've initiated. No-shows appear only in “All”; canceled appointments aren't displayed in any tab. Switching tabs takes you back to page 1. The search field “Search...” finds appointments by the customer's first name, last name, email address, and phone number. For a guest without an account, the first and last name are sufficient. The tab, search criteria, sort order, and page number are included in the URL and remain the same after reloading. ## Opening an Appointment Tap a row or select **Edit appointment** from the three-dot menu. The appointment sheet opens—the same one used in the calendar and everywhere else. There, you can change the time, staff member, and service, and set the status (see “Using the Calendar and Editing Appointments”). The list reloads after every change. ## Actions in the Row The three-dot menu at the end of each row shows only the options relevant to the current status: | Action | When it appears | What it does | | --- | --- | --- | | **Edit appointment** | always | opens the appointment form | | **Start** | Appointment is confirmed | sets it to “In progress” | | **Complete** | Appointment in progress | sets it to “Completed” without processing payment | | **Checkout** | only if the till is set up; active for confirmed, in progress, or completed | opens the till for this appointment | | **No show** | Appointment is confirmed | sets it to “No show” | | **Cancel** | All statuses except completed, canceled, and no-show | prompts for confirmation and cancels | After **Start**, **Complete**, and **No show**, message “Status updated” appears. **Cancel** opens “Cancel appointment” with the question “Are you sure you want to cancel the appointment for …?” and the buttons **Yes, cancel** and “Keep appointment”. You do not enter a reason here. If you want to enter a reason, cancel the appointment in the appointment calendar. A canceled appointment will then disappear from the list. When you process a payment, the message “Payment successful” appears after payment with “Receipt No.” and the receipt number. Payment is processed in the appointment's till; you can then view the payments under “View, refund, and display receipt QR codes”. ## Frequently Asked Questions **Why is an appointment for today missing?** Either it has been canceled (you can see canceled appointments in the calendar), or its start time falls on a different day according to the location's clock. An appointment that began last night is no longer listed in “Today”. **Where can I see tomorrow's appointments?** Not here. Check the calendar. **Where do I confirm a request?** You can see pending requests in the “Pending” tab. To make a decision, open the appointment in the appointment list or go to Today → Requests. **Why don't I see “Checkout”?** The button only appears if the till is set up for that location. **Why can I close an appointment without processing payment?** “Complete” only changes the status. Payment is processed via “Checkout”. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Heute | Today | Hoy | Aujourd'hui | Oggi | Vandaag | Idag | Bugün | | Kunde: | Customer: | Cliente: | Client : | Cliente: | Klant: | Kund: | Müşteri: | | Mitarbeiter: | Staff: | Personal: | Personnel : | Personale: | Personeel: | Personal: | Personel: | | Alle | All | Todos | Tous | Tutti | Alle | Alla | Tümü | | Ausstehend / Offen | Pending | Pendiente / Pendientes | En attente | In attesa / In sospeso | In behandeling / Open | Väntande / Väntar | Bekliyor / Beklemede | | Bestätigt | Confirmed | Confirmado / Confirmados | Confirmé / Confirmés | Confermato / Confermati | Bevestigd | Bekräftad / Bekräftade | Onaylandı | | In Bearbeitung | In progress | En curso | En cours | In corso | Bezig | Pågående | Devam Ediyor | | Abgeschlossen | Completed | Completado | Terminé | Completato | Voltooid | Slutförd | Tamamlandı | | Termin ändern | Edit appointment | Cambiar cita | Modifier le rendez-vous | Modifica appuntamento | Afspraak wijzigen | Ändra bokning | Randevuyu değiştir | | Starten / Beginn / Start | Start | Iniciar / Inicio | Démarrer / Début | Avvia / Inizio | Starten / Begin / Start | Starta / Start | Başlat / Başlangıç | | Abschließen | Complete | Completar / Finalizar | Terminer | Completa | Voltooien / Afronden | Slutför | Tamamla | | Kasse | Checkout | Caja | Caisse | Cassa | Kassa | Kassa | Ödeme / Kasa | | Nicht erschienen | No show | No presentado | Absent | Assente | Niet verschenen | Utebliven | Gelmedi | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Ja, stornieren | Yes, cancel | Sí, cancelar | Oui, annuler | Sì, annulla | Ja, annuleren | Ja, avboka | Evet, İptal Et | | Uhrzeit / Zeit | Time | Hora | Heure | Orario / Ora | Tijd | Tid | Saat | | Betrag | Amount | Importe | Montant | Importo | Bedrag | Belopp | Tutar | | Mandant | Client | Cliente | Client | Cliente | Cliënt | Kund | Müvekkil | | Aktualisieren | Refresh | Actualizar | Actualiser | Aggiorna | Vernieuwen | Uppdatera | Yenile | | Suchen... | Search... | Buscar... | Rechercher... | Cerca... | Zoeken... | Sök... | Ara... | | Status aktualisiert | Status updated | Estado actualizado | Statut mis à jour | Stato aggiornato | Status bijgewerkt | Status uppdaterad | Durum Güncellendi | | Termin stornieren | Cancel appointment | Cancelar cita | Annuler le rendez-vous | Annulla appuntamento | Afspraak annuleren | Avboka tid | Randevuyu İptal Et | | Termin behalten | Keep appointment | Mantener cita | Conserver le rendez-vous | Mantieni appuntamento | Afspraak behouden | Behåll tid | Randevuyu Koru | | Zahlung erfolgreich | Payment successful | Pago realizado | Paiement réussi | Pagamento riuscito | Betaling geslaagd | Betalning lyckades | Ödeme Başarılı | | Beleg-Nr | Receipt No. | N.º de recibo | N° de reçu | N° scontrino | Bonnr. | Kvittonr. | Fiş No. | --- # Process requests: Appointments, times, vacation, and devices Menu: Today → Requests In the dashboard: https://app.terminz.com/manager/approval-center, https://app.terminz.com/tenantadmin/approval-center Who: Manager. Tab “Appointments” is available only with permission “Create and edit appointments, and after a confirmation also across buffer, break and working hours”. “Time tracking” is available only when time tracking is enabled (decision-makers need “Approve time tracking entries”), “Hardware” is available only when the terminal is activated. You see and decide leave requests only with permission “Approve vacation and sick leave”. Organization admins see the same page under “Approvals” without the “Appointments” tab. Works with every plan. Updated: 2026-10-20 · https://terminz.com/en/help/anfragen # Process requests: Appointments, times, vacation, and devices “Requests” is the single page for everything awaiting your decision. You'll find it in the menu under **Today → Requests** (`/manager/approval-center`). It applies to the location selected at the top of the dashboard. Organization admins see the same page under `/tenantadmin/approval-center`; in the menu, it's labeled “Approvals”, and it doesn't have a “Appointments” tab. At the top is the **Refresh** button, next to it is the small help icon “What is waiting for you” (“Everything waiting for your decision, in one place. Each tab is a queue, and its number shows how much is still open.”). Each tab represents a queue; the number on the tab shows how many items are still pending. The selected tab appears in the address (`?queue=appointments`, `time-entries`, `time-off`, or `devices`), so you can link directly to a tab. If you don't specify a tab, the first one you see will open. Which tabs you see: - **Appointments:** only on the Manager page and only with permission “Create and edit appointments, and after a confirmation also across buffer, break and working hours”. - **Time tracking:** only if time tracking is enabled for the location. - **Time off:** always. - **Hardware:** only if the terminal is enabled for the location. ## Appointments The “Appointments” tab is the appointment check. The help section “How appointment review works” states: “Every appointment that still needs a decision lands here: new requests, appointments pushed out of the calendar, and follow-up after the visit.” An appointment that is pushed out of the calendar due to a block, a closure, or a cancellation is assigned the status “Rescheduled” and ends up here. It retains its original time and continues to block that slot until you reschedule or cancel it. Nothing expires automatically. **Filter by status.** At the top are two chips with the numbers: “Pending” (waiting for your “Yes”) and “Rescheduled”. The default setting shows only “Rescheduled”. Completed statuses are behind the “History” button: Confirmed, In Progress, Completed, No-Show, Canceled. “Reset” resets the filter. **The list.** Columns include Customer (Name, Status, a symbol “Walk-in”, Phone as a link), Staff member (not on the phone), “Date & time” (sortable), “History”, Services, and Amount (sortable). “History” explains why the appointment is listed here: Business Closed, Rescheduled by Customer, Resource Unavailable, Service Unavailable, Schedule Changed, Staff Member Unavailable, or simply Rescheduled, along with the reason and date; if rescheduled multiple times, it also shows “2×,” “3×,” etc. You can search, narrow down by “Date”, filter using the “Walk-ins only” toggle, and sort by customer name or date received (newest first). **Actions per Row** (three-dot menu): - **Edit appointment:** Opens the appointment in the appointment window, where you can reschedule it or change services. - **Confirm:** Confirms the appointment. Works only for Pending, Confirmed, and Rescheduled appointments; an already confirmed appointment is grayed out. - **No-show:** Marks the appointment as a no-show. - **Cancel:** Calls up “Are you sure you want to cancel the appointment for …?” with “Yes, cancel” and “Keep appointment”. - **Delete appointment:** Only available for “Pending,” “Confirmed,” or “No-show” statuses, and only as long as no payment has been processed. The confirmation warning states: The appointment will be completely deleted from the system; no cancellation or entry will remain in the history, and this action cannot be undone. **Delete permanently** executes the action. **Multiple at once.** Use the checkboxes to select rows and choose a batch action: “Confirm” (the appointments are then firmly booked and block their slot), “No-show” (the slot becomes available, and the no-show is noted in the customer history), “Cancel” (canceled, slots freed up, cannot be undone), and “Delete appointment”. “Delete appointment” is skipped if any selected row cannot be deleted. Before executing, you'll see a dialog showing the time period, number of customers, and total. Afterward, a message will appear stating “N appointments successfully updated”; if the operation is only partially successful, it will say “N of M updated” along with the reason. ## Time Tracking This section only lists work hours that a team member has submitted and that have not yet been approved. This is the queue, not an archive. You can view all entries under “Team times” (see “Team Times: Review, Enter, Import, and Export Entries”). The table shows staff members, date (sortable, newest first), arrival, departure (sortable), working hours (sortable), breaks, overtime, and the reason. On a mobile device, the date and time are displayed together. You can search. For each row: - **Approve:** accepts the entry (“Time entry has been approved”). An approved entry is included in payroll and cannot be changed or rejected afterward. Therefore, correct the time first and then approve it. - **Edit:** opens “Edit time entry”. There, you can edit the times and notes, as well as “Billable” and tags. The “Edit reason” field is required (at least 5 characters). - **Reject:** Opens “Reject time entry” with the “Rejection reason” field. The reason is required (at least 5 characters); otherwise, “Confirm rejection” will be omitted. The reason is sent to the staff member, who can correct the entry and resubmit it. Nothing is deleted. Check the boxes to select multiple rows and choose **Approve selected** or **Reject selected**. When approving, the confirmation window displays the time period, number of staff members, and total hours. If you reject the entries, a window titled “Reject N entries” appears with a collective “Rejection reason”. If not everything works, the message “N entries could not be processed” appears. This happens, for example, with entries that have already been approved. Only users with the “Approve Time Tracking Entries” permission may make decisions. If you don't have this permission, you'll receive an error message when you click. ## Absences This section lists your team's vacation requests that are still pending. Each row shows the name, the time period with the number of days (“3 days”), the reason and a note from the person, and a waiting period: “earlier today” or “for N days.” An orange dot appears when the waiting period reaches seven days. If you hover your mouse over the waiting period, it will display “Requested …”. - **Approve:** Approves the request (“Time off approved”). The person takes these days off, and vacation entries are created in their time tracking. If they already have appointments during that period, these are moved to the appointment check (tab “Appointments”) with the reason “Staff blocked”. There, you decide whether to reschedule or cancel them. - **Reject** (the X): opens “Reject time off”. “Rejection reason” is required: “Insufficient staffing”, “Schedule conflict”, “Important business hours”, “Already approved vacation for this period”, “Request made too short notice”, or “Other”. You can also write a note under “Additional notes”. **Reject** sends it (“Time off rejected”), and “Cancel” closes the window. If there are no open requests, it will display “No pending time off” and “Every time-off request has been handled.”. You can only decide on requests that are still open. ## Devices New terminal devices (the till app) register here before they are allowed to operate. If the terminal is not activated, it displays “Terminal is not enabled” and “Device approvals appear here once the terminal is enabled for this business.” Each line shows the device ID, location, and wait time. - **Approve:** authorizes the device (“Device approved”). - **Reject:** prompts “Reject device”. The device loses access to the terminal and must re-register. Afterward, “Device rejected” is displayed. If there are no active devices, “No pending devices” and “Every terminal registration has been handled.” are displayed ## Frequently Asked Questions **Where can I see appointments awaiting my decision?** Under Today → Requests, tab “Appointments”. The previous page “Appointment review” no longer exists as a separate menu item; it is now part of this tab. **Why is the “Appointments” tab missing?** You lack the “Create and edit appointments, and after a confirmation also across buffer, break and working hours” permission. Organization admins never have this tab. **Why is the “Time tracking” or “Hardware” tab missing?** Time tracking is disabled for the location, or the terminal is not activated. **Can I revoke an approval?** Not for work hours: An approved entry cannot be changed or rejected. For vacation requests and equipment, there is no way to undo the action on this page. **What happens to a person's appointments when I approve their vacation?** They end up in the “Appointments” tab and continue to block their slot until you've made a decision. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Heute | Today | Hoy | Aujourd'hui | Oggi | Vandaag | Idag | Bugün | | Anfragen | Requests | Solicitudes | Demandes | Richieste | Aanvragen | Förfrågningar | Talepler | | Aktualisieren | Refresh | Actualizar | Actualiser | Aggiorna | Vernieuwen | Uppdatera | Yenile | | Endgültig löschen | Delete permanently | Eliminar definitivamente | Supprimer définitivement | Elimina definitivamente | Definitief verwijderen | Ta bort permanent | Kalıcı olarak sil | | Ausgewählte genehmigen | Approve selected | Aprobar seleccionados | Approuver la sélection | Approva selezionati | Selectie goedkeuren | Godkänn valda | Seçilenleri onayla | | Ausgewählte ablehnen | Reject selected | Rechazar seleccionados | Refuser la sélection | Rifiuta selezionati | Selectie afwijzen | Avvisa valda | Seçilenleri reddet | | Ablehnen | Reject | Rechazar | Rejeter | Rifiuta | Afwijzen | Avvisa | Reddet | | Genehmigungen / Freigaben | Approvals | Aprobaciones | Approbations / Validations | Approvazioni | Goedkeuringen | Godkännanden | Onaylar | | Termine | Appointments | Citas | Rendez-vous | Appuntamenti | Afspraken | Bokningar | Randevular | | Was auf dich wartet | What is waiting for you | Lo que te espera | Ce qui vous attend | Cosa ti aspetta | Wat op je wacht | Det här väntar på dig | Sizi bekleyenler | | Alles, was auf deine Entscheidung wartet, an einem Ort. Jeder Tab ist eine Warteschlange, die Zahl zeigt, wie viel noch offen ist. | Everything waiting for your decision, in one place. Each tab is a queue, and its number shows how much is still open. | Todo lo que espera tu decisión, en un solo lugar. Cada pestaña es una cola y su número muestra lo que sigue pendiente. | Tout ce qui attend votre décision, au même endroit. Chaque onglet est une file d'attente, et son chiffre indique ce qui reste ouvert. | Tutto ciò che aspetta una tua decisione, in un unico posto. Ogni scheda è una coda e il numero mostra quanto è ancora aperto. | Alles wat op je beslissing wacht, op één plek. Elk tabblad is een wachtrij en het getal laat zien hoeveel er nog openstaat. | Allt som väntar på ditt beslut, på ett ställe. Varje flik är en kö och siffran visar hur mycket som är kvar. | Kararınızı bekleyen her şey tek yerde. Her sekme bir sıradır ve sayı, hâlâ açık olanları gösterir. | | Termine erstellen und bearbeiten, nach Bestätigung auch über Puffer, Pause und Arbeitszeiten hinweg | Create and edit appointments, and after a confirmation also across buffer, break and working hours | Crear y editar citas y, tras una confirmación, también por encima del margen, la pausa y el horario laboral | Créer et modifier des rendez-vous et, après confirmation, même sur le tampon, la pause ou en dehors des heures de travail | Creare e modificare appuntamenti e, dopo una conferma, anche oltre il cuscinetto, la pausa e l'orario di lavoro | Afspraken maken en bewerken en na een bevestiging ook over buffer, pauze en werktijden heen | Skapa och redigera bokningar och, efter en bekräftelse, även över buffert, paus och arbetstider | Randevu oluşturma ve düzenleme; onay verilirse tampon süreye, molaya ve çalışma saatleri dışına da | | So funktioniert die Terminprüfung | How appointment review works | Cómo funciona la revisión de citas | Comment fonctionne la revue des rendez-vous | Come funziona la verifica degli appuntamenti | Zo werkt de afsprakencontrole | Så fungerar tidsgranskningen | Randevu kontrolü nasıl çalışır | | Hier landet jeder Termin, der noch eine Entscheidung braucht: neue Anfragen, aus dem Kalender genommene Termine und die Nachbereitung nach dem Besuch. | Every appointment that still needs a decision lands here: new requests, appointments pushed out of the calendar, and follow-up after the visit. | Aquí llega cada cita que todavía necesita una decisión: solicitudes nuevas, citas que salieron del calendario y el seguimiento tras la visita. | Chaque rendez-vous qui attend une décision arrive ici : nouvelles demandes, rendez-vous sortis de l'agenda et suivi après la visite. | Qui arriva ogni appuntamento che aspetta una decisione: nuove richieste, appuntamenti tolti dal calendario e il follow-up dopo la visita. | Hier komt elke afspraak terecht die nog een beslissing nodig heeft: nieuwe aanvragen, afspraken die uit de agenda zijn gehaald en de nazorg na het bezoek. | Här hamnar varje bokning som fortfarande behöver ett beslut: nya förfrågningar, tider som tagits ur kalendern och efterarbetet efter besöket. | Karar bekleyen her randevu buraya düşer: yeni talepler, takvimden çıkarılan randevular ve ziyaret sonrası takip. | | Verschoben | Rescheduled | Reprogramado | Reporté | Riprogrammato | Verzet | Ombokad | Yeniden planlandı | | Ausstehend / Offen | Pending | Pendiente / Pendientes | En attente | In attesa / In sospeso | In behandeling / Open | Väntande / Väntar | Bekliyor / Beklemede | | Ja | Yes | Sí | Oui | Sì | Ja | Ja | Evet | | Verlauf | History | Historial | Historique | Cronologia | Geschiedenis | Historik | Geçmiş | | Zurücksetzen | Reset | Restablecer | Réinitialiser | Reimposta | Resetten | Återställ | Sıfırla | | Laufkunde | Walk-in | Cliente de paso | Client de passage | Cliente di passaggio | Passant | Drop-in | Geçici müşteri | | Datum & Uhrzeit | Date & time | Fecha y hora | Date et heure | Data e ora | Datum en tijd | Datum och tid | Tarih & Saat | | Datum | Date | Fecha | Date | Data | Datum | Datum | Tarih | | Nur Laufkunden | Walk-ins only | Solo clientes sin cuenta | Clients de passage uniquement | Solo clienti occasionali | Alleen passanten | Endast drop-in | Yalnızca adisyon müşterileri | | Ja, stornieren | Yes, cancel | Sí, cancelar | Oui, annuler | Sì, annulla | Ja, annuleren | Ja, avboka | Evet, İptal Et | | Termin behalten | Keep appointment | Mantener cita | Conserver le rendez-vous | Mantieni appuntamento | Afspraak behouden | Behåll tid | Randevuyu Koru | | Nicht erschienen | No-show | No se presentó | Absent | Non presentato | Niet verschenen | Uteblev | Gelmedi | | Bestätigen | Confirm | Confirmar | Confirmer | Conferma | Bevestigen | Bekräfta | Onayla | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Termin löschen | Delete appointment | Eliminar cita | Supprimer le rendez-vous | Elimina appuntamento | Afspraak verwijderen | Radera bokning | Randevuyu sil | | Team-Zeiten | Team times | Tiempos del equipo | Temps de l'équipe | Orari del team | Teamtijden | Teamets tider | Ekip süreleri | | Zeiteintrag wurde genehmigt | Time entry has been approved | La entrada de tiempo ha sido aprobada. | La saisie du temps a été approuvée | L'inserimento dell'orario è stato approvato | De tijdinvoer is goedgekeurd | Tidsinmatning har godkänts | Zaman girişi onaylandı | | Zeiteintrag bearbeiten | Edit time entry | Editar entrada de tiempo | Modifier la saisie du temps | Modifica immissione ora | Tijdsinvoer bewerken | Redigera tidsinmatning | Zaman Girişini Düzenle | | Abrechenbar | Billable | facturable | Facturable | Fatturabile | Factureerbaar | Fakturerbart | Faturalandırılabilir | | Bearbeitungsgrund | Edit reason | Editar motivo | Modifier le motif | Modifica motivo | Reden bewerken | Redigera anledning | Nedeni Düzenle | | Zeiteintrag ablehnen | Reject time entry | Rechazar entrada de tiempo | Rejeter la saisie du temps | Rifiuta l'immissione dell'ora | Tijdinvoer weigeren | Avvisa tidsinmatning | Zaman Girişini Reddet | | Ablehnungsgrund | Rejection reason | Motivo del rechazo | Motif du refus | Motivo del rifiuto | Afwijzingsreden | Anledning till avvisande | Reddetme nedeni | | Ablehnung bestätigen | Confirm rejection | Confirmar rechazo | Confirmer le refus | Conferma rifiuto | Afwijzing bevestigen | Bekräfta avvisning | Reddi Doğrula | | heute | earlier today | hoy | aujourd'hui | oggi | vandaag | i dag | bugün | | Urlaubsantrag genehmigt | Time off approved | Vacaciones aprobadas | Congé approuvé | Ferie approvate | Verlof goedgekeurd | Ledighet godkänd | İzin onaylandı | | Mitarbeiter blockiert | Staff blocked | Personal bloqueado | Personnel bloqué | Personale bloccato | Medewerker geblokkeerd | Personal blockerad | Personel engellendi | | Urlaubsantrag ablehnen | Reject time off | Rechazar vacaciones | Refuser le congé | Rifiuta le ferie | Verlof afwijzen | Avslå ledighet | İzni reddet | | Personalbesetzung nicht ausreichend | Insufficient staffing | Personal insuficiente | Effectif insuffisant | Personale insufficiente | Onvoldoende bezetting | Otillräcklig bemanning | Yetersiz personel | | Terminkonflikt | Schedule conflict | Conflicto de horarios | Conflit de planning | Conflitto di pianificazione | Planningsconflict | Schemakonflikt | Planlama çakışması | | Wichtige Geschäftszeiten | Important business hours | Horarios importantes | Horaires importants | Orari importanti | Belangrijke openingstijden | Viktiga öppettider | Önemli çalışma saatleri | | Bereits genehmigter Urlaub für diesen Zeitraum | Already approved vacation for this period | Vacaciones ya aprobadas para este periodo | Congé déjà approuvé pour cette période | Ferie già approvate per questo periodo | Al goedgekeurd verlof voor deze periode | Redan godkänd ledighet för perioden | Bu dönem için izin zaten onaylandı | | Antrag zu kurzfristig gestellt | Request made too short notice | Solicitud con muy poca antelación | Demande faite trop tardivement | Richiesta con troppo poco preavviso | Aanvraag te laat ingediend | Ansökan gjord med för kort varsel | Talep çok geç yapıldı | | Sonstiges / Divers / Sonstige | Other | Otro / Otros | Autre | Altro | Overig / Anders | Övrigt / Annat | Diğer | | Zusätzliche Notizen | Additional notes | Notas adicionales | Notes supplémentaires | Note aggiuntive | Aanvullende opmerkingen | Ytterligare kommentarer | Ek notlar | | Urlaubsantrag abgelehnt | Time off rejected | Vacaciones rechazadas | Congé refusé | Ferie rifiutate | Verlof afgewezen | Ledighet avslagen | İzin reddedildi | | Keine ausstehenden Anträge | No pending time off | No hay solicitudes pendientes | Aucune demande en attente | Nessuna richiesta in sospeso | Geen openstaande aanvragen | Inga väntande ansökningar | Bekleyen talep yok | | Alle Urlaubsanträge wurden bearbeitet. | Every time-off request has been handled. | Todas las solicitudes de vacaciones se han gestionado. | Toutes les demandes de congé ont été traitées. | Tutte le richieste di ferie sono state gestite. | Alle verlofaanvragen zijn afgehandeld. | Alla ledighetsansökningar är hanterade. | Tüm izin talepleri işleme alındı. | | Terminal ist nicht aktiviert | Terminal is not enabled | El terminal no está activado | Le terminal n'est pas activé | Il terminale non è attivo | Terminal is niet ingeschakeld | Terminalen är inte aktiverad | Terminal etkin değil | | Gerätefreigaben erscheinen hier, sobald das Terminal für dieses Unternehmen aktiviert ist. | Device approvals appear here once the terminal is enabled for this business. | Las aprobaciones de dispositivos aparecerán aquí cuando el terminal esté activado para este negocio. | Les validations d'appareils apparaîtront ici une fois le terminal activé pour cet établissement. | Le approvazioni dei dispositivi appariranno qui una volta attivato il terminale per questa attività. | Apparaatgoedkeuringen verschijnen hier zodra de terminal voor dit bedrijf is ingeschakeld. | Enhetsgodkännanden visas här när terminalen har aktiverats för företaget. | Bu işletme için terminal etkinleştirildiğinde cihaz onayları burada görünür. | | Gerät genehmigt | Device approved | Dispositivo aprobado | Appareil approuvé | Dispositivo approvato | Apparaat goedgekeurd | Enhet godkänd | Cihaz onaylandı | | Gerät ablehnen | Reject device | Rechazar dispositivo | Refuser l'appareil | Rifiuta dispositivo | Apparaat afwijzen | Avslå enhet | Cihazı reddet | | Gerät abgelehnt | Device rejected | Dispositivo rechazado | Appareil refusé | Dispositivo rifiutato | Apparaat afgewezen | Enhet avslagen | Cihaz reddedildi | | Keine ausstehenden Geräte | No pending devices | No hay dispositivos pendientes | Aucun appareil en attente | Nessun dispositivo in sospeso | Geen openstaande apparaten | Inga väntande enheter | Bekleyen cihaz yok | | Alle Terminal-Registrierungen wurden bearbeitet. | Every terminal registration has been handled. | Todos los registros de terminal se han gestionado. | Toutes les inscriptions de terminal ont été traitées. | Tutte le registrazioni del terminale sono state gestite. | Alle terminalregistraties zijn afgehandeld. | Alla terminalregistreringar är hanterade. | Tüm terminal kayıtları işleme alındı. | | Terminprüfung | Appointment review | Revisión de citas | Révision des rendez-vous | Revisione appuntamenti | Afspraakcontrole | Bokningsgranskning | Randevu İncelemesi | | Zeiterfassung | Time tracking | Control de tiempo | Suivi du temps | Monitoraggio tempo | Tijdregistratie | Tidsregistrering | Zaman Takibi / Zaman takibi | | Geräte | Hardware | Equipos | Matériel | Dispositivi | Apparatuur | Hårdvara | Donanım | --- # View activity history: who did what at the location Menu: Today → Activity timeline In the dashboard: https://app.terminz.com/manager/activity-feed, https://app.terminz.com/tenantadmin/activity-feed Who: Managers with the “View Business Data” permission. Organization admins see the same page in the menu under “Management → Activity History.” Works with every plan. Updated: 2026-10-20 · https://terminz.com/en/help/aktivitaetsverlauf # View activity history: who did what at the location The activity history is a list of all events at your location, with the most recent ones first. You can find it in the menu under **Today → Activity timeline** (`/manager/activity-feed`). Organization admins can open the same page under `/tenantadmin/activity-feed`; in their menu, it's listed under “Management”. The page displays the location selected at the top of the dashboard. It's part of the “Today” menu because it lets you quickly see what's happened most recently. You can't make any decisions here; pending decisions are listed under “Requests” (see “Process requests: Appointments, times, vacation, and devices”). This page requires the “View Business Data” permission. The menu displays this row to every manager, but without the permission, an error message appears instead of the list. ## What's in the list Each row represents an event from one of four categories: - **Appointment:** what happened with an appointment. For example, the row says “… created an appointment”, “… approved an appointment”, “… rejected an appointment”, “… rescheduled an appointment”, “… canceled an appointment”, “… updated an appointment”, or “… added a note to an appointment” (also “… updated a note on an appointment”). If there's a status change, it says “… changed the status from Confirmed to Completed” along with the actual statuses. Below that, in small print, is the task; otherwise, it's the staff member. - **Time off:** a vacation or absence request: “… requested time off”, “… approved a time-off request”, or “… rejected a time-off request”. - **Time entry:** a time tracking entry: “… submitted a time entry”, “… approved,” or “… rejected.” - **Notification:** a message sent by Terminz. The line reads “Notification sent:” followed by the message title. The columns are “Event”, “Actor” (person with avatar; “System” for system events), “Status” (Pending, Approved, Rejected, Created, Canceled, Updated, Rescheduled), and “Timestamp” with the time and “3 hours ago.” Column “Actor” is missing on mobile devices. As long as the list is sorted by time, day headers separate the list: “Today”, “Yesterday”, followed by the full date. **Who is the actor?** For appointments, it's the person who made the change; for a requested vacation or a submitted time entry, it's the person who submitted it. For an approved vacation or time entry, it's the person who approved it, along with the time of the decision. For a rejected vacation, it's the person who rejected it. Terminz does not record who rejected a time entry; therefore, it displays “System”. **A request appears only once.** Leave requests and time entries are displayed in their current status, not with every intermediate step. An open request is marked as “Pending” with the date of the request. As soon as you've made a decision, the same row changes to “Approved” or “Rejected” with the time of your decision. After that, you can only see who submitted a request and when in the request itself. ## Filter, Search, Sort - **Search:** searches by the actor's name, the title of a notification, and the text of a notification. You won't find anything here based on a customer's name associated with an appointment. - **Filter by category:** selects one or more of the four categories. - **Date range:** two days at the location, from and to. - **Sort:** by “Timestamp” (default, newest first) or by category using column “Event”. When sorted by category, the day headers disappear. The list loads page by page. The status of the search, filter, and page is included in the URL and remains the same when you reload the page. ## Event Details Clicking on a row, or on the three-dot menu **View details**, opens “Event details”. The window displays the event record, the category, and the status, followed by a list showing the participant; for appointments, it also includes the appointment details (day of the week, date, and time), service, additional services, staff member, and customer, along with details if applicable, and always the timestamp. If the status changes, the old status appears crossed out before the new one. For appointments, there is a link **Open in calendar** at the bottom. It takes you to page “Appointments”, not directly to that specific appointment. ## Export as CSV Check the boxes on the left next to the rows you need and select **Export CSV**. The file `activity-feed-….csv` contains columns “Category”, “Timestamp”, “Actor”, “Description”, and “Status”. It includes only the selected rows from the page you're currently viewing, not the entire history. ## Frequently Asked Questions **Where can I see who changed an appointment?** In the activity history, category “Appointment”. The “Actor” is the person who made the change. **Where do I approve a pending vacation request?** Not here. The history only shows that a request exists. You can approve it under Today → Requests, tab “Time off”. **Why does a rejected time entry say “System”?** Terminz does not record who rejected a time entry when it is rejected. **Can I delete or edit the history?** No, the page is read-only. **Does this page apply to all my locations?** No, only to the location selected at the top of the dashboard. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Heute | Today | Hoy | Aujourd'hui | Oggi | Vandaag | Idag | Bugün | | Aktivitätsverlauf | Activity timeline | Línea de tiempo de actividad | Chronologie des activités | Timeline attività | Activiteitstijdlijn | Aktivitetstidslinje | Aktivite Zaman Çizelgesi | | Details anzeigen | View details | Ver detalles | Voir les détails | Visualizza dettagli | Details bekijken | Visa detaljer | Detayları Görüntüle | | Im Kalender öffnen | Open in calendar | Abrir en el calendario | Ouvrir dans le calendrier | Apri nel calendario | In agenda openen | Öppna i kalendern | Takvimde aç | | CSV exportieren | Export CSV | Exportar CSV | Exporter en CSV | Esporta in CSV | CSV exporteren | Exportera CSV | CSV dışa aktar | | Management | Management | Gestión | Gestion | Gestione | Beheer | Hantering | Yönetim | | Anfragen | Requests | Solicitudes | Demandes | Richieste | Aanvragen | Förfrågningar | Talepler | | Ereignis | Event | Evento | Événement | Evento | Evenement | Händelse | Olay | | Akteur | Actor | Usuario | Utilisateur | Utente | Gebruiker | Användare | Kullanıcı | | System | System | Sistema | Système | Sistema | Systeem | System | Sistem | | Status | Status | Estado | Statut | Stato | Status | Status | Durum | | Zeitstempel | Timestamp | Marca de tiempo | Horodatage | Marca temporale | Tijdstempel | Tidsstämpel | Zaman Damgası | | Gestern | Yesterday | Ayer | Hier | Ieri | Gisteren | Igår | Dün | | Ausstehend / Offen | Pending | Pendiente / Pendientes | En attente | In attesa / In sospeso | In behandeling / Open | Väntande / Väntar | Bekliyor / Beklemede | | Genehmigt | Approved | Aprobado | Approuvé | Approvato | Goedgekeurd | Godkänd | Onaylandı | | Abgelehnt | Rejected | Rechazado / Rechazada | Refusé / Refusée | Rifiutato / Rifiutata | Afgewezen | Avvisad / Avslagen | Reddedildi | | Ereignisdetails | Event details | Detalles del evento | Détails de l'événement | Dettagli dell'evento | Gebeurtenisdetails | Händelsedetaljer | Olay ayrıntıları | | Termine | Appointments | Citas | Rendez-vous | Appuntamenti | Afspraken | Bokningar | Randevular | | Kategorie | Category | Categoría | Catégorie | Categoria | Categorie | Kategori | Kategori | | Beschreibung | Description | Descripción | Description | Descrizione | Beschrijving / Omschrijving | Beskrivning | Açıklama | | Termin | Appointment | Cita | Rendez-vous | Appuntamento | Afspraak | Bokning | Randevu | | Abwesenheiten | Time off | Ausencias | Absences | Assenze | Verlof | Ledighet | İzin | --- # Using the Calendar and Editing Appointments Menu: Appointments → Calendar In the dashboard: https://app.terminz.com/manager/appointments Who: Managers with the “Create and edit appointments, and after a confirmation also across buffer, break and working hours” permission. Works with any plan. Updated: 2026-10-20 · https://terminz.com/en/help/kalender The calendar is the starting point for everything related to appointments: viewing, creating, rescheduling, canceling, and closing them. There's a specific process for creating a new appointment; see “Create an appointment in the dashboard”. ## View and Navigation Open **Appointments → Calendar** in the menu. At the top, select the view: **Day**, **Week**, **Month**, or **Agenda**. Use the arrows and **Pick date** to jump to a different day; the weekly view displays “Week” and the week number, and there are also **Last week** and **Next week**. At the top of the calendar is “Next up”. - The filter has two selection fields, **All staff** and **All statuses**, and the toggle **Show cancelled**. The filter only changes what you see; it never alters the data. - In the daily and weekly views, each person with work hours on that day has a column. An empty column means: No work schedule has been entered for that person. Anyone who doesn't have working hours on that day won't have a column at all. - If it says “Not all appointments are shown. Please narrow the date range.”, the time period is too long. Select “Day” or “Week.” - An appointment includes the customer's name, time, and service. You can see the source in the appointment list: Dashboard, Till, Online Booking, Google, Import, or Recurring. ## Start a New Appointment - Tap **Create appointment** in the top-right corner. You'll be taken to the wizard. - Or, in the daily or weekly view, tap an available time slot or drag across an available area. The wizard will then open with the day, time, end time, and staff member already entered. ## Reschedule an appointment **By dragging:** Hold the appointment and drag it to a new time or to another person. A confirmation prompt with “Checking availability …” will appear. If it's correct, it will say “Slot is free”, and you can confirm. Then: “Appointment moved”. The customer notification is preselected. If the appointment is part of a series, only this one will be rescheduled (“Only this occurrence of the series moves.”). You can also use the keyboard: select the appointment, use the arrow keys to move it, press Enter to confirm, or Escape to cancel; “15 minutes earlier” and “15 minutes later” move the appointment in quarter-hour increments. **In the appointment sheet:** Tap the appointment. The appointment sheet opens—the same one used throughout Terminz. Use **Edit appointment** to select what you want to change: | Row | What happens | | --- | --- | | **Change time** | You'll see available times for the person and the duration. At the bottom, it shows what the result will be: “Next: Thu., 2:30–3:30 p.m. with …”. | | **Change staff** | The list shows, for each person, “free at 2:30 PM,” “booked at 2:30 PM,” or “at 2:30 PM only with confirmation.” If no one else is offering the service, it shows “Nobody else offers this service.” | | **Change service** | Search via **Search services**. Additional options from the old service are no longer available. | | **Note on the appointment** | Free-form text about the appointment, such as a request or note. | | **Internal** | Note for your team only. | For time, staff, or service, the **Notify customer by email** toggle appears and is preselected as long as the customer can be reached by email. A walk-in customer does not have an email address, so the toggle is missing in that case. Save with **Move appointment**; afterward, it says “Saved. The appointment is now on … at …”. If a time slot violates a buffer, a break, working hours, or business hours, “Book over the rule?” prompts you. With **Move anyway**, you can deliberately override this restriction. Vacation days, holidays, blocked periods, and actual overlaps involving the same person or resource cannot be overwritten. A paid appointment retains its service (“Already paid – the service stays.”). A completed, canceled, or no-show appointment leaves the time, staff, and service unchanged until you revert the status. ## Setting the Status The buttons available in the appointment calendar depend on the current status. The status is displayed at the top as “Current: …”. | Button | When | Result | | --- | --- | --- | | **Confirm** | The appointment is still open | “The appointment is fixed in the calendar.” | | **Customer is here** | Confirmed appointment | “The appointment is running. Afterwards you complete it or check out.” | | **Complete** | Currently in progress | “The appointment counts as done.” | | **Check out** | Replaces “Complete” if the appointment is canceled | Opens the till for this appointment | | **No-show** | Confirmed | Asks “No-show?”. The appointment remains in the history and counts as a no-show. | | **Cancel** | Before closing | Asks “Cancel appointment?” and allows a reason to be entered. The time slot becomes available; the appointment remains in the history. | | **Showed up after all** | Appointment is marked as “no-show” | Sets it to “completed” | | **Undo cancellation**, **Undo completion**, **Undo start** | After an error | The appointment goes back one step. A canceled appointment only reoccupies its time slot if it is still available. | An appointment request from the booking page that is awaiting a response displays **Review request** instead of the status buttons. You approve (“Approve appointment”) or decline (“Reject appointment”; a reason is required and the customer will see it). ## Blocking Times The **Block** menu next to the plus button offers: **Block staff member**, **Block service**, **Block resource**, and **Close business**. For a section of the calendar that's already selected, the lock applies to that time period. **Manage business closures** takes you to the emergency actions. Use **Block times online** to select time slots that no one can book online. You can then assign them further in the calendar itself. Tap the times and apply them with **Block**; use **Release** to unblock a reserved time slot. It appears in the calendar as block “Online off”. ## Frequently Asked Questions **Why is a column empty?** No shift has been entered for that person on that day. This is not a day off, but rather a missing work shift. **Why does a rescheduled appointment still show its original time?** Appointments with the “rescheduled” status keep their time slot reserved until you reschedule or cancel them in the appointment review (Today → Requests → Appointments). **Where can I see pending requests?** At the top of the calendar, if there are pending requests, with a link to review them. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Termine | Appointments | Citas | Rendez-vous | Appuntamenti | Afspraken | Bokningar | Randevular | | Kalender | Calendar | Calendario | Calendrier | Calendario | Kalender | Kalender | Takvim | | Tag | Day | Día | Jour | Giorno | Dag | Dag | Gün | | Woche | Week | Semana | Semaine | Settimana | Week | Vecka | Hafta | | Monat | Month | Mes | Mois | Mese | Maand | Månad | Ay | | Agenda | Agenda | Agenda | Agenda | Agenda | Agenda | Agenda | Ajanda | | Datum wählen | Pick date | Elegir fecha | Choisir une date | Scegli data | Datum kiezen | Välj datum | Tarih seç | | Letzte Woche | Last week | Semana pasada | Semaine dernière | Settimana scorsa | Vorige week | Förra veckan | Geçen hafta | | Nächste Woche | Next week | Próxima semana / Semana siguiente | Semaine prochaine / Semaine suivante | Prossima settimana / Settimana successiva | Volgende week | Nästa vecka | Gelecek hafta / Sonraki hafta | | Alle Mitarbeiter | All staff | Todo el personal | Tout le personnel | Tutto il personale | Alle medewerkers | All personal | Tüm personel | | Alle Status | All statuses | Todos los estados | Tous les statuts | Tutti gli stati | Alle statussen | Alla statusar | Tüm durumlar | | Stornierte anzeigen | Show cancelled | Mostrar cancelados | Afficher les annulés | Mostra annullati | Geannuleerde tonen | Visa avbokade | İptal edilenleri göster | | Termin erstellen | Create appointment | Crear cita | Créer le rendez-vous | Crea appuntamento | Afspraak aanmaken | Skapa möte | Randevu Oluştur | | Termin ändern | Edit appointment | Cambiar cita | Modifier le rendez-vous | Modifica appuntamento | Afspraak wijzigen | Ändra bokning | Randevuyu değiştir | | Zeit ändern | Change time | Cambiar / Cambiar hora | Modifier / Modifier l'heure | Modifica / Cambia orario | Wijzigen / Tijd wijzigen | Ändra / Ändra tid | Değiştir / Saati değiştir | | Mitarbeiter:in wechseln / Mitarbeiter ändern | Change staff | Cambiar / Cambiar empleado | Modifier / Modifier le collaborateur / Changer de membre | Modifica / Cambia collaboratore / Cambia membro | Wijzigen / Medewerker wijzigen | Ändra / Ändra medarbetare / Byt medarbetare | Değiştir / Personeli değiştir / Çalışanı değiştir | | Leistung ändern | Change service | Cambiar servicio | Modifier la prestation | Cambia servizio | Behandeling wijzigen | Ändra tjänst | Hizmeti değiştir | | Leistung suchen | Search services | Buscar servicio | Rechercher une prestation | Cerca servizio | Behandeling zoeken | Sök tjänst | Hizmet ara | | Intern | Internal | Interna | Interne | Interna | Intern | Internt | Dahili | | Kunde per E-Mail informieren | Notify customer by email | Avisar al cliente por correo | Informer le client par e-mail | Avvisa il cliente via e-mail | Klant per e-mail informeren | Meddela kunden via e-post | Müşteriyi e-posta ile bilgilendir | | Termin verschieben | Move appointment | Cambiar la cita | Déplacer le rendez-vous | Sposta appuntamento | Afspraak verzetten | Flytta bokningen | Randevuyu taşı | | Trotzdem verschieben | Move anyway | Mover igualmente | Déplacer quand même | Sposta comunque | Toch verplaatsen | Flytta ändå | Yine de taşı | | Bestätigen | Confirm | Confirmar | Confirmer | Conferma | Bevestigen | Bekräfta | Onayla | | Kunde ist da | Customer is here | El cliente ya está aquí | Le client est là | Il cliente è qui | Klant is er | Kunden är här | Müşteri geldi | | Abschließen | Complete | Completar / Finalizar | Terminer | Completa | Voltooien / Afronden | Slutför | Tamamla | | Kassieren | Check out | Cobrar | Encaisser | Incassa | Afrekenen | Ta betalt | Ödeme al | | Nicht erschienen | No-show | No se presentó | Absent | Non presentato | Niet verschenen | Uteblev | Gelmedi | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Doch erschienen | Showed up after all | Sí vino | Finalement venu | Alla fine è venuto | Toch gekomen | Kom ändå | Yine de geldi | | Storno zurücknehmen | Undo cancellation | Deshacer cancelación | Annuler l'annulation | Annulla la cancellazione | Annulering terugdraaien | Ångra avbokningen | İptali geri al | | Abschluss zurücknehmen | Undo completion | Deshacer finalización | Annuler la clôture | Annulla il completamento | Afronding terugdraaien | Ångra slutförandet | Tamamlamayı geri al | | Start zurücknehmen | Undo start | Deshacer inicio | Annuler le début | Annulla l'inizio | Start terugdraaien | Ångra start | Başlatmayı geri al | | Anfrage prüfen | Review request | Revisar solicitud | Examiner la demande | Controlla richiesta | Aanvraag bekijken | Granska förfrågan | Talebi incele | | Sperren / Blockieren | Block | Bloquear | Bloquer | Blocca | Blokkeren | Spärra / Blockera | Kapat / Engelle | | Mitarbeiter blockieren | Block staff member | Bloquear personal | Bloquer un membre du personnel | Blocca membro del personale | Medewerker blokkeren | Blockera personal | Personeli engelle | | Leistung blockieren | Block service | Servicio de bloqueo | Service de blocage | Servizio di blocco | Blokkeer dienst | Blocktjänst | Hizmeti Engelle | | Ressource blockieren | Block resource | Bloquear recurso | Bloquer la ressource | Blocca risorsa | Resource blokkeren | Blockera resurs | Kaynağı Engelle | | Betrieb schließen | Close business | Cerrar negocio | Fermer l'entreprise | Chiudi attività | Bedrijf sluiten | Stäng verksamheten | İşletmeyi kapat | | Geschäftsschließungen verwalten | Manage business closures | Gestionar cierres de negocio | Gérer les fermetures d'entreprise | Gestisci chiusure attività | Bedrijfssluitingen beheren | Hantera verksamhetsstängningar | İşletme Kapanışlarını Yönet | | Zeiten online sperren | Block times online | Bloquear horas online | Bloquer des créneaux en ligne | Blocca orari online | Tijden online blokkeren | Spärra tider online | Saatleri çevrimiçi kapat | | Freigeben / Freigabe | Release | Liberar / Autorización | Libérer / Autorisation | Libera / Autorizzazione | Vrijgeven / Toestemming | Släpp / Godkännande | Aç / İzin | | Als Nächstes | Next up | A continuación | À suivre | A seguire | Hierna | Härnäst | Sıradaki | | Nicht alle Termine werden angezeigt. Bitte den Zeitraum eingrenzen. | Not all appointments are shown. Please narrow the date range. | No se muestran todas las citas. Reduce el período. | Tous les rendez-vous ne sont pas affichés. Veuillez réduire la période. | Non tutti gli appuntamenti sono visualizzati. Restringi il periodo. | Niet alle afspraken worden getoond. Beperk de periode. | Alla bokningar visas inte. Begränsa perioden. | Tüm randevular gösterilmiyor. Lütfen tarih aralığını daraltın. | | Verfügbarkeit wird geprüft … | Checking availability … | Comprobando disponibilidad … | Vérification des disponibilités … | Verifica della disponibilità … | Beschikbaarheid wordt gecontroleerd … | Kontrollerar tillgänglighet … | Uygunluk kontrol ediliyor … | | Zeitfenster ist frei | Slot is free | La franja está libre | Le créneau est libre | La fascia oraria è libera | Tijdslot is vrij | Tiden är ledig | Zaman aralığı boş | | Termin wurde verschoben | Appointment moved | Cita movida | Rendez-vous déplacé | Appuntamento spostato | Afspraak verplaatst | Bokningen har flyttats | Randevu taşındı | | Nur dieser Termin der Serie wird verschoben. | Only this occurrence of the series moves. | Solo se mueve esta cita de la serie. | Seule cette occurrence de la série est déplacée. | Viene spostato solo questo appuntamento della serie. | Alleen deze afspraak uit de reeks wordt verplaatst. | Endast den här tiden i serien flyttas. | Serinin yalnızca bu randevusu taşınır. | | 15 Minuten früher | 15 minutes earlier | 15 minutos antes | 15 minutes plus tôt | 15 minuti prima | 15 minuten eerder | 15 minuter tidigare | 15 dakika önce | | 15 Minuten später | 15 minutes later | 15 minutos después | 15 minutes plus tard | 15 minuti dopo | 15 minuten later | 15 minuter senare | 15 dakika sonra | | Niemand sonst bietet diese Leistung an. | Nobody else offers this service. | Nadie más ofrece este servicio. | Personne d'autre ne propose cette prestation. | Nessun altro offre questo servizio. | Niemand anders biedt deze behandeling aan. | Ingen annan erbjuder den här tjänsten. | Bu hizmeti başka kimse sunmuyor. | | Über die Regel buchen? | Book over the rule? | ¿Reservar pese a la regla? | Réserver malgré la règle ? | Prenotare nonostante la regola? | Toch boeken ondanks de regel? | Boka trots regeln? | Kurala rağmen rezerve edilsin mi? | | Schon bezahlt – die Leistung bleibt. | Already paid – the service stays. | Ya está pagado: el servicio se queda. | Déjà payé – la prestation reste. | Già pagato: il servizio resta. | Al betaald – de behandeling blijft. | Redan betald – tjänsten ligger kvar. | Zaten ödendi – hizmet aynı kalır. | | Der Termin steht fest im Kalender. | The appointment is fixed in the calendar. | La cita queda fija en el calendario. | Le rendez-vous est fixé dans le calendrier. | L'appuntamento è fissato nel calendario. | De afspraak staat vast in de agenda. | Bokningen ligger fast i kalendern. | Randevu takvimde kesinleşir. | | Der Termin läuft. Danach schließt du ihn ab oder kassierst. | The appointment is running. Afterwards you complete it or check out. | La cita está en curso. Después la finalizas o la cobras. | Le rendez-vous est en cours. Ensuite, vous le terminez ou l'encaissez. | L'appuntamento è in corso. Dopo lo completi o lo incassi. | De afspraak loopt. Daarna rond je hem af of reken je af. | Bokningen pågår. Efteråt slutför du den eller tar betalt. | Randevu devam ediyor. Ardından tamamlarsınız veya ödeme alırsınız. | | Der Termin gilt als erledigt. | The appointment counts as done. | La cita cuenta como hecha. | Le rendez-vous est considéré comme terminé. | L'appuntamento conta come fatto. | De afspraak telt als afgerond. | Bokningen räknas som klar. | Randevu tamamlanmış sayılır. | | Nicht erschienen? | No-show? | ¿No se presentó? | Absent ? | Non presentato? | Niet verschenen? | Uteblev? | Gelmedi mi? | | Termin stornieren? | Cancel appointment? | ¿Cancelar la cita? | Annuler le rendez-vous ? | Annullare l'appuntamento? | Afspraak annuleren? | Avboka bokningen? | Randevu iptal edilsin mi? | | Termin genehmigen | Approve appointment | Aprobar cita | Approuver le rendez-vous | Approva appuntamento | Afspraak goedkeuren | Godkänn bokning | Randevuyu Onayla | | Termin ablehnen | Reject appointment | Rechazar cita | Refuser le rendez-vous | Rifiuta appuntamento | Afspraak afwijzen | Avvisa bokning | Randevuyu Reddet | | Online aus | Online off | No online | Hors ligne | Non online | Online uit | Online av | Çevrimiçi kapalı | --- # My appointments: your own calendar and chair work Menu: Appointments In the dashboard: https://app.terminz.com/staff/appointments, https://app.terminz.com/staff/appointments/new Who: Each staff member can view their own appointments. You cannot see your colleagues' appointments. Works with every plan. Updated: 2026-10-20 · https://terminz.com/en/help/meine-termine As a staff member, you have your own calendar in the menu. It shows only appointments booked with you. Rescheduling, canceling, and reassigning appointments to other people is handled by the manager; you manage your day at the chair. ## What's on the page Open **Appointments** in the menu. The page is labeled “My appointments” at the top and opens in weekly view. The view, date, and navigation work the same as in the manager's calendar; see “Using the Calendar and Editing Appointments”. Here's what's different for you: - There's no filter by staff members and no columns per person, because it's just you. - Appointments can't be moved by dragging. - The **Block**, **Close business**, and **Block times online** menus aren't available. To mark a time as free, use your availability; see “Availability: Change Your Own Work Hours and Request Time Off.” - If appointment requests are awaiting a response, a counter **Pending** showing the number appears in the top right corner. It only appears if at least one request is pending. ## Create an Appointment 1. Tap **Create appointment** in the top right corner. Or tap a free time slot in the calendar; the day, time, and your name will already be filled in. 2. The wizard has the same four steps as in Manager: **Client**, **Service**, **Time & staff**, and **Confirmation**. Each field is located in “Create an appointment in the dashboard”. 3. After **Create appointment**, you'll return to your calendar on the day of the new appointment. ## An Appointment in the Appointment List Tap an appointment to open the appointment sheet. You'll see the customer, service, time, and status. You can't change the time, staff member, service, or note here; these fields are for the Manager. The status can only change in the following ways: | Button | When | Result | | --- | --- | --- | | **Customer is here** | Confirmed Appointment | The appointment is in progress. | | **Complete** | In Progress | The appointment is marked as completed. | | **No-show** | Confirmed Appointment | The appointment remains in the history and counts as a no-show. | | **Showed up after all** | Appointment marked as a no-show | Sets it to completed. | | **Undo completion**, **Undo start** | After a mistake | The appointment goes back one step. | **Cancel**, **Confirm** for an open appointment, rescheduling and answering a booking request are not available to you. They are also blocked for staff members on the server; any attempt results in “Access denied”. ## Responding to Appointment Requests The location manager decides on a request from the booking page that is still awaiting a response. **Review request** is missing for you, and the server also rejects the attempt with “Access denied”. ## Frequently Asked Questions **Why can't I see a colleague's appointment?** The calendar only shows your own appointments, even if you know the link. The manager can see all of them. **How do I reschedule or cancel an appointment?** The manager does this in the calendar under **Appointments → Calendar**. Let them know. **Can I process payments?** There is no “Process Payment” button in this view. Payments are processed at the register. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Termine | Appointments | Citas | Rendez-vous | Appuntamenti | Afspraken | Bokningar | Randevular | | Sperren / Blockieren | Block | Bloquear | Bloquer | Blocca | Blokkeren | Spärra / Blockera | Kapat / Engelle | | Betrieb schließen | Close business | Cerrar negocio | Fermer l'entreprise | Chiudi attività | Bedrijf sluiten | Stäng verksamheten | İşletmeyi kapat | | Zeiten online sperren | Block times online | Bloquear horas online | Bloquer des créneaux en ligne | Blocca orari online | Tijden online blokkeren | Spärra tider online | Saatleri çevrimiçi kapat | | Ausstehend / Offen | Pending | Pendiente / Pendientes | En attente | In attesa / In sospeso | In behandeling / Open | Väntande / Väntar | Bekliyor / Beklemede | | Termin erstellen | Create appointment | Crear cita | Créer le rendez-vous | Crea appuntamento | Afspraak aanmaken | Skapa möte | Randevu Oluştur | | Mandant | Client | Cliente | Client | Cliente | Cliënt | Kund | Müvekkil | | Leistung / Dienstleistung | Service | Servicio | Prestation | Servizio | Dienst | Tjänst | Hizmet | | Zeit & Mitarbeiter | Time & staff | Hora y personal | Heure et personnel | Orario e personale | Tijd en medewerker | Tid och personal | Saat & Personel | | Bestätigung | Confirmation | Confirmación | Confirmation | Conferma | Bevestiging | Bekräftelse | Onay | | Kunde ist da | Customer is here | El cliente ya está aquí | Le client est là | Il cliente è qui | Klant is er | Kunden är här | Müşteri geldi | | Abschließen | Complete | Completar / Finalizar | Terminer | Completa | Voltooien / Afronden | Slutför | Tamamla | | Nicht erschienen | No-show | No se presentó | Absent | Non presentato | Niet verschenen | Uteblev | Gelmedi | | Doch erschienen | Showed up after all | Sí vino | Finalement venu | Alla fine è venuto | Toch gekomen | Kom ändå | Yine de geldi | | Abschluss zurücknehmen | Undo completion | Deshacer finalización | Annuler la clôture | Annulla il completamento | Afronding terugdraaien | Ångra slutförandet | Tamamlamayı geri al | | Start zurücknehmen | Undo start | Deshacer inicio | Annuler le début | Annulla l'inizio | Start terugdraaien | Ångra start | Başlatmayı geri al | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Bestätigen | Confirm | Confirmar | Confirmer | Conferma | Bevestigen | Bekräfta | Onayla | | Anfrage prüfen | Review request | Revisar solicitud | Examiner la demande | Controlla richiesta | Aanvraag bekijken | Granska förfrågan | Talebi incele | | Kalender | Calendar | Calendario | Calendrier | Calendario | Kalender | Kalender | Takvim | | Meine Termine | My appointments | Mis citas | Mes rendez-vous | I miei appuntamenti | Mijn afspraken | Mina möten | Randevularım | | Zugriff verweigert | Access denied | Acceso denegado | Accès refusé | Accesso negato | Toegang geweigerd | Åtkomst nekad | Erişim reddedildi | --- # View and book appointments at all locations (Tenant Admin) Menu: Appointments In the dashboard: https://app.terminz.com/tenantadmin/appointments, https://app.terminz.com/tenantadmin/appointments/new Who: Tenant admin for all locations within their own company, never for other companies. Works with every plan. Updated: 2026-10-20 · https://terminz.com/en/help/termine-aller-standorte As a tenant admin, you have a calendar in the menu that extends beyond individual locations. It's for reference only. You can't edit, reschedule, or close appointments here; the location manager handles that. ## What's on the page Open **Appointments** in the menu. At the top is “Appointments”, and on the right is the **New appointment** button. Below that is the calendar in weekly view. The view, date, and navigation work the same as in the manager's calendar; see “Using the Calendar and Editing Appointments”. - If your company has more than one location, a list of location names appears next to the button. It initially shows the first location on the list. If you switch locations, the calendar loads the other location. If there's only one location, the list is missing. - You'll always see exactly one location at a time, never two at once. - There's a filter for staff members. There isn't a separate column for each person. - You can't move entries by dragging, block times, close the business, or block times online. You also can't create an appointment by tapping on an open time slot in the calendar. ## Viewing an Appointment Sheet Tap an appointment. The appointment sheet opens in read-only mode: time, customer, service, and status are displayed, but the status buttons, Edit, and **Review request** are missing. The location manager decides on any open appointment requests. Under **Approvals**, you set your work hours and vacation; see “Requests”. ## Create an appointment 1. First, select the location from the dropdown at the top. 2. Tap **New appointment**. The wizard opens for that specific location. 3. The wizard has the same four steps as the manager's: **Client**, **Service**, **Time & staff**, and **Confirmation**. Each field is listed in “Create an appointment in the dashboard”. 4. After **Create appointment**, you'll land on page **Locations**, not in the calendar. You'll find the new appointment under **Appointments**, on the booked date. ## Frequently Asked Questions **Why can't I see all locations at once?** The calendar always shows one location. The selection at the top changes. **Why can't I reschedule an appointment?** This view is read-only. The manager handles rescheduling and status changes under **Appointments → Calendar**. **Where do I approve requests?** In the menu under **Approvals**, see “Requests”. Appointment requests are not included there. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Termine | Appointments | Citas | Rendez-vous | Appuntamenti | Afspraken | Bokningar | Randevular | | Neuer Termin | New appointment | Nueva cita | Nouveau rendez-vous | Nuovo appuntamento | Nieuwe afspraak | Nytt möte | Yeni Randevu | | Anfrage prüfen | Review request | Revisar solicitud | Examiner la demande | Controlla richiesta | Aanvraag bekijken | Granska förfrågan | Talebi incele | | Genehmigungen / Freigaben | Approvals | Aprobaciones | Approbations / Validations | Approvazioni | Goedkeuringen | Godkännanden | Onaylar | | Mandant | Client | Cliente | Client | Cliente | Cliënt | Kund | Müvekkil | | Leistung / Dienstleistung | Service | Servicio | Prestation | Servizio | Dienst | Tjänst | Hizmet | | Zeit & Mitarbeiter | Time & staff | Hora y personal | Heure et personnel | Orario e personale | Tijd en medewerker | Tid och personal | Saat & Personel | | Bestätigung | Confirmation | Confirmación | Confirmation | Conferma | Bevestiging | Bekräftelse | Onay | | Termin erstellen | Create appointment | Crear cita | Créer le rendez-vous | Crea appuntamento | Afspraak aanmaken | Skapa möte | Randevu Oluştur | | Standorte | Locations | Establecimientos / Sedes | Établissements | Sedi | Vestigingen | Anläggningar / Platser | Şubeler | | Kalender | Calendar | Calendario | Calendrier | Calendario | Kalender | Kalender | Takvim | | Anfragen | Requests | Solicitudes | Demandes | Richieste | Aanvragen | Förfrågningar | Talepler | --- # Create an appointment in the dashboard Menu: Appointments → New appointment In the dashboard: https://app.terminz.com/manager/appointments/new Who: Managers with permission “Create and edit appointments, and after a confirmation also across buffer, break and working hours”. Works in every plan. Updated: 2026-10-20 · https://terminz.com/en/help/termin-anlegen Use **New appointment** to book an appointment for someone who calls, is at the counter, or sends you a message. The appointment is confirmed immediately; there is no request and no approval required. ## How to Create an Appointment 1. In the menu, open **Appointments → New appointment**. You can also get here from the calendar by tapping on an available time slot; the day, time, and staff member will already be filled in. 2. At the top, it says “Step 1 of 4.” The four steps are labeled **Client**, **Service**, **Time & staff**, and **Confirmation**. Tap **Next** to move forward and **Back** to go back; your selections will be saved. 3. In the last step, tap **Create appointment**. The message “Appointment created successfully” appears, and you'll be taken to the calendar on the day of the new appointment. ## Step 1: Customer The **Search customer** field accepts a name, email address, or phone number and searches for entries of 3 characters or more. Tap on a match, and the wizard jumps directly to the services. “Already here today” lists customers who have an appointment today; “in progress” highlights the one currently being served. If the person doesn't have an entry yet, you have two options: | Option | When | What is saved | | --- | --- | --- | | **Create new customer** | You want to keep the person in the system permanently, with contact information and consent | A customer entry with first name, last name, email, phone number, and checkmarks for contact and reminders | | **Book as walk-in** | Someone shows up spontaneously and doesn't want an account | Just a name for this appointment: “The name goes on this appointment only.” No account, no email, no history | For walk-in customers, type their first and last name into the search field (“Search a name — or type a walk-in”) or select **Book a walk-in**. This option only appears if your location allows walk-in customers. You can enable or disable it under **Settings → Appointments & booking → Booking rules** in block “Walk-in customers”. If it's disabled, every appointment requires a customer entry. If you don't have the “View Customer Data” permission, “Customer search not available” will appear there. In that case, ask your location manager. ## Step 2: Service Search using **Search service...** or tap a service in the list. You need at least one; under “Your selection”, you can see what's already included. Multiple services can be added to a single appointment; in the next step, each will be assigned its own time slot and staff member. - If the price of a service depends on certain factors, “Pick a step” appears, and you select a level or variant. - Services that can only be booked in person are marked with “Bookable on site only”. - Services that require a consultation first are marked with **Book a consultation**. ## Step 3: Time & Staff The indicator is “Configure staff and time for every service”. For each service, you select: - **Who serves this appointment?** The default is **Any**: The system assigns the appointment to whoever is available at the selected time. Use “Change staff” to specify a specific person. - **Change time**: Day and time from the available slots. Only options permitted by opening hours, working hours, breaks, buffer time, and resources are offered. At the top, “n of m configured” shows how many services already have a time slot. **Next** won't work until everything is set. As soon as you select a time slot, Terminz holds it for you if your location has this feature enabled: “Reserved for you, 4:30 remaining.” If the time expires, it will show “Hold expired”, and you'll need to select a new time. If someone else has taken that time in the meantime, it will show “Time just taken”. If the customer already has another appointment at the same time, it will show “Customer already has an appointment”. ## Step 4: Confirmation Here, you verify the customer, services, **Total duration**, and **Total price**. The price is the one listed for the service at the time of booking, including current promotions and combo prices. It is recorded with the appointment and charged exactly as shown at checkout later. | Field | What you can enter or select | | --- | --- | | **Discount** | Either enter **Enter discount code** and **Apply**, or select an existing discount via “Select a discount”. If successful, it will display “You save €5.00.” An incorrect code displays “Invalid discount code”; use **Remove discount** to remove it. | | **Notes (optional)** | Free text for the appointment, visible internally. | The appointment is automatically assigned the status “Confirmed” and the source “Dashboard”. You cannot select either of these here. A walk-in customer never receives an email because there is no email address on file. ### Warning Regarding Walk-In Customers If your location requires an email address or phone number for bookings, a walk-in customer cannot provide them. Instead of blocking the booking, the wizard displays “No email for walk-ins”, “No phone number for walk-ins”, or “No contact details for walk-ins”. You can still book; afterward, the message will show “Booked without an email”. If you want the contact information, select **Create new customer** instead. ### Booking Across a Rule If the selected time falls within the buffer of another appointment, during a break, outside a staff member's working hours, or outside business hours, Terminz prompts you: “Book over the rule?” The text reads: “Only your team can book this time, and only after confirming. Customers are never offered it.” Use **Book anyway** to override the rule for this specific appointment. The appointment will then be marked in the calendar as “Booked over buffer,” “Booked over break,” and so on. Only the permission listed at the top of this page allows this. A true conflict cannot be overridden: The same person or resource cannot be booked twice, and a staff member's day off remains blocked. ## If Something Goes Wrong | Message | What it means | What to do | | --- | --- | --- | | Schedule conflict | The staff member is already booked at the selected time | Go back to Time & Staff members, select a different time or person | | Outside business hours | The location is closed at that time | Select a different time, or confirm with “Book anyway” if you're authorized to do so | | Resource unavailable | A required room or device is booked | Select a different time | | Price Changed | The price has changed since you selected it, for example, because a promotion ended | Check the total price and tap **Create appointment** again | | Incomplete Data | Customer or service is missing | Go back and add the missing information | | Incomplete Service Configuration | A service does not yet have a time or a staff member assigned | Go back to Time & Staff member | ## Frequently Asked Questions **Can I change the status or origin when creating an appointment?** No. Every appointment created through this wizard is “Confirmed” with origin “Dashboard”. You can change the status later within the appointment itself. **Can I create an appointment without a customer?** No. You must enter either a customer record or a walk-in customer with a first and last name. **How do I create a recurring appointment?** To do this, select **Recurring appointments** from the **Appointments** menu. **Where can I reschedule or cancel an appointment later?** In the calendar under **Appointments → Calendar**: Tap the appointment, and the appointment details screen will open. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Neuer Termin | New appointment | Nueva cita | Nouveau rendez-vous | Nuovo appuntamento | Nieuwe afspraak | Nytt möte | Yeni Randevu | | Termine | Appointments | Citas | Rendez-vous | Appuntamenti | Afspraken | Bokningar | Randevular | | Mandant | Client | Cliente | Client | Cliente | Cliënt | Kund | Müvekkil | | Leistung / Dienstleistung | Service | Servicio | Prestation | Servizio | Dienst | Tjänst | Hizmet | | Zeit & Mitarbeiter | Time & staff | Hora y personal | Heure et personnel | Orario e personale | Tijd en medewerker | Tid och personal | Saat & Personel | | Bestätigung | Confirmation | Confirmación | Confirmation | Conferma | Bevestiging | Bekräftelse | Onay | | Weiter / Als Nächstes | Next | Siguiente | Suivant / Prochaine étape | Avanti / Prossimo passo | Volgende / Volgende stap | Nästa / Nästa steg | İleri / Sıradaki | | Zurück | Back | Atrás | Retour | Indietro | Terug | Tillbaka | Geri | | Termin erstellen | Create appointment | Crear cita | Créer le rendez-vous | Crea appuntamento | Afspraak aanmaken | Skapa möte | Randevu Oluştur | | Kunde suchen | Search customer | Buscar cliente | Rechercher un client | Cerca cliente | Klant zoeken | Sök kund | Müşteri ara | | Neuen Kunden erstellen | Create new customer | Crear nuevo cliente | Créer un nouveau client | Crea nuovo cliente | Nieuwe klant aanmaken | Skapa ny kund | Yeni Müşteri Oluştur | | Als Laufkunde buchen | Book as walk-in | Reservar como cliente sin cuenta | Réserver comme client de passage | Prenota come cliente occasionale | Als passant boeken | Boka som drop-in | Adisyon müşterisi olarak ekle | | Laufkunde buchen | Book a walk-in | Reservar sin cuenta | Réserver un client de passage | Prenota cliente occasionale | Passant boeken | Boka drop-in | Adisyon müşterisi ekle | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Termine & Buchung | Appointments & booking | Citas y reservas | Rendez-vous et réservation | Appuntamenti e prenotazione | Afspraken & boeken | Bokningar | Randevu ve rezervasyon | | Buchungsregeln | Booking rules | Reglas de reserva | Règles de réservation | Regole di prenotazione | Boekingsregels | Bokningsregler | Randevu kuralları | | Leistung suchen... | Search service... | Buscar servicio... | Rechercher un service... | Cerca servizio... | Dienst zoeken... | Sök tjänst... | Hizmet ara... | | Beratung buchen | Book a consultation | Reservar consulta | Réserver une consultation | Prenota la consulenza | Adviesgesprek boeken | Boka konsultation | Danışma rezerve et | | Wer soll den Termin übernehmen? | Who serves this appointment? | ¿Quién atenderá la cita? | Qui va s'occuper du rendez-vous ? | Chi deve occuparsi dell'appuntamento? | Wie voert de afspraak uit? | Vem tar hand om mötet? | Randevuyu kim alacak? | | Beliebig | Any | Cualquiera | Peu importe | Chiunque | Alle | Valfri | Herhangi biri | | Zeit ändern | Change time | Cambiar / Cambiar hora | Modifier / Modifier l'heure | Modifica / Cambia orario | Wijzigen / Tijd wijzigen | Ändra / Ändra tid | Değiştir / Saati değiştir | | Gesamtdauer | Total duration | Duración total | Durée totale | Durata totale | Totale duur | Total varaktighet | Toplam Süre | | Gesamtpreis | Total price | Precio total | Prix total | Prezzo totale | Totale prijs | Totalpris | Toplam Fiyat | | Rabatt | Discount | Descuento | Remise | Sconto | Korting | Rabatt | İndirim | | Rabattcode eingeben | Enter discount code | Introducir código de descuento | Saisir un code de remise | Inserisci codice sconto | Kortingscode invoeren | Ange rabattkod | İndirim kodunu girin | | Anwenden / Übernehmen | Apply | Aplicar | Appliquer | Applica | Toepassen | Använd / Verkställ | Uygula | | Rabatt entfernen | Remove discount | Quitar descuento | Retirer la remise | Rimuovi sconto | Korting verwijderen | Ta bort rabatt | İndirimi kaldır | | Notizen (optional) | Notes (optional) | Notas (opcional) | Notes (optionnel) | Note (opzionale) | Notities (optioneel) | Anteckningar (valfritt) | Notlar (isteğe bağlı) | | Trotzdem buchen | Book anyway | Reservar igualmente | Réserver quand même | Prenota comunque | Toch boeken | Boka ändå | Yine de rezerve et | | Wiederkehrende Termine | Recurring appointments | Citas periódicas | Rendez-vous récurrents | Appuntamenti ricorrenti | Terugkerende afspraken | Återkommande bokningar | Yinelenen randevular | | Kalender | Calendar | Calendario | Calendrier | Calendario | Kalender | Kalender | Takvim | | Termin erfolgreich erstellt | Appointment created successfully | Cita creada correctamente | Rendez-vous créé avec succès | Appuntamento creato con successo | Afspraak succesvol aangemaakt | Mötet skapades | Randevu başarıyla oluşturuldu | | Heute schon da | Already here today | Ya estuvieron hoy | Déjà venus aujourd'hui | Già qui oggi | Vandaag al geweest | Redan här i dag | Bugün gelenler | | läuft gerade | in progress | en curso | en cours | in corso | bezig | pågår | devam ediyor | | Der Name steht nur auf diesem Termin. | The name goes on this appointment only. | El nombre solo aparece en esta cita. | Le nom figure uniquement sur ce rendez-vous. | Il nome resta solo su questo appuntamento. | De naam staat alleen op deze afspraak. | Namnet står bara på den här bokningen. | İsim yalnızca bu randevuda kalır. | | Name suchen — oder Laufkunde eintippen | Search a name — or type a walk-in | Buscar un nombre — o escribir un cliente sin cita | Chercher un nom — ou saisir un client de passage | Cerca un nome — o scrivi un cliente di passaggio | Zoek een naam — of typ een passant | Sök ett namn — eller skriv en drop-in | İsim ara — ya da adisyonsuz müşteri yazın | | Laufkundschaft | Walk-in customers | Clientes sin cita | Clients de passage | Clienti di passaggio | Passanten | Drop-in-kunder | Adisyonsuz müşteriler | | Kundensuche nicht freigegeben | Customer search not available | Búsqueda de clientes no disponible | Recherche de clients non disponible | Ricerca clienti non disponibile | Klantenzoeken niet beschikbaar | Kundsökning inte tillgänglig | Müşteri araması kullanılamıyor | | Deine Auswahl | Your selection | Tu selección | Votre sélection | La tua selezione | Je selectie | Ditt val | Seçiminiz | | Wähle eine Stufe | Pick a step | Elige un nivel | Choisissez un palier | Scegli un livello | Kies een niveau | Välj en nivå | Bir kademe seçin | | Nur vor Ort buchbar | Bookable on site only | Solo se reserva en el local | Réservable sur place uniquement | Prenotabile solo sul posto | Alleen ter plekke te boeken | Bokas bara på plats | Yalnızca yerinde rezerve edilir | | Mitarbeiter und Zeit für jede Leistung festlegen | Configure staff and time for every service | Definir personal y horario para cada servicio | Définissez le personnel et l'heure pour chaque service | Imposta personale e orario per ogni servizio | Stel medewerker en tijd in voor elke dienst | Ange medarbetare och tid för varje tjänst | Her hizmet için personel ve saat belirleyin | | Mitarbeiter:in wechseln / Mitarbeiter ändern | Change staff | Cambiar / Cambiar empleado | Modifier / Modifier le collaborateur / Changer de membre | Modifica / Cambia collaboratore / Cambia membro | Wijzigen / Medewerker wijzigen | Ändra / Ändra medarbetare / Byt medarbetare | Değiştir / Personeli değiştir / Çalışanı değiştir | | Reservierung abgelaufen | Hold expired | Reserva caducada | Blocage expiré | Riserva scaduta | Vasthouden verlopen | Tiden hålls inte längre | Ayırma süresi doldu | | Zeit gerade vergeben | Time just taken | Hora ocupada ahora mismo | Créneau en cours de réservation | Orario appena preso | Tijd net bezet | Tiden är just tagen | Saat şu anda alınıyor | | Kunde hat bereits einen Termin | Customer already has an appointment | El cliente ya tiene una cita | Le client a déjà un rendez-vous | Il cliente ha già un appuntamento | Klant heeft al een afspraak | Kunden har redan en tid | Müşterinin zaten bir randevusu var | | Rabatt auswählen | Select a discount | Seleccionar descuento | Sélectionner une remise | Seleziona sconto | Korting selecteren | Välj rabatt | İndirim seçin | | Ungültiger Rabattcode | Invalid discount code | Código de descuento no válido | Code de remise invalide | Codice sconto non valido | Ongeldige kortingscode | Ogiltig rabattkod | Geçersiz indirim kodu | | Bestätigt | Confirmed | Confirmado / Confirmados | Confirmé / Confirmés | Confermato / Confermati | Bevestigd | Bekräftad / Bekräftade | Onaylandı | | Dashboard | Dashboard | Panel | Tableau de bord | Dashboard | Dashboard | Dashboard | Panel | | E-Mail fehlt bei Laufkunden | No email for walk-ins | Sin correo en clientes de paso | Pas d'e-mail pour un client de passage | Nessuna email per un cliente di passaggio | Geen e-mailadres bij een passant | Ingen e-post för drop-in | Geçici müşteride e-posta yok | | Telefonnummer fehlt bei Laufkunden | No phone number for walk-ins | Sin teléfono en clientes de paso | Pas de téléphone pour un client de passage | Nessun telefono per un cliente di passaggio | Geen telefoonnummer bij een passant | Inget telefonnummer för drop-in | Geçici müşteride telefon yok | | Kontaktdaten fehlen bei Laufkunden | No contact details for walk-ins | Sin datos de contacto en clientes de paso | Pas de coordonnées pour un client de passage | Nessun contatto per un cliente di passaggio | Geen contactgegevens bij een passant | Inga kontaktuppgifter för drop-in | Geçici müşteride iletişim bilgisi yok | | Ohne E-Mail gebucht | Booked without an email | Reservada sin correo electrónico | Réservé sans e-mail | Prenotato senza email | Geboekt zonder e-mailadres | Bokad utan e-postadress | E-posta olmadan oluşturuldu | | Über die Regel buchen? | Book over the rule? | ¿Reservar pese a la regla? | Réserver malgré la règle ? | Prenotare nonostante la regola? | Toch boeken ondanks de regel? | Boka trots regeln? | Kurala rağmen rezerve edilsin mi? | | Nur dein Team kann diese Zeit buchen, und nur mit Bestätigung. Kundinnen und Kunden bekommen sie nie angeboten. | Only your team can book this time, and only after confirming. Customers are never offered it. | Solo tu equipo puede reservar esta hora, y solo tras confirmarlo. A los clientes nunca se les ofrece. | Seule votre équipe peut réserver ce créneau, et uniquement après confirmation. Il n'est jamais proposé aux clients. | Solo il tuo team può prenotare quest'orario, e solo dopo la conferma. Ai clienti non viene mai proposto. | Alleen je team kan deze tijd boeken, en alleen na bevestiging. Klanten krijgen hem nooit aangeboden. | Bara ditt team kan boka den här tiden, och bara efter bekräftelse. Kunder erbjuds den aldrig. | Bu saati yalnızca ekibiniz ve yalnızca onayladıktan sonra rezerve edebilir. Müşterilere hiçbir zaman sunulmaz. | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | --- # Creating and Ending Recurring Appointments Menu: Appointments → Recurring appointments In the dashboard: https://app.terminz.com/manager/recurring-series, https://app.terminz.com/manager/recurring-series/new Who: Managers with the “Create and edit appointments, and after a confirmation also across buffer, break and working hours” permission. Works in every plan. Updated: 2026-10-20 · https://terminz.com/en/help/wiederkehrende-termine A series is for people who come regularly: every Tuesday at 10 a.m., every four weeks for a trim. You set up the schedule once, and all appointments appear in the calendar at once. ## The List Open **Appointments → Recurring appointments** in the menu. For each series, the list shows the customer, the **Rhythm** (for example, “Weekly, Tue” or “Every 4 Weeks, Mon”), the **Next appointment**, and how many appointments are left. Use the filter **Running** to hide completed series. If the list is empty, it will show “No series yet” and instructions on how to get started. ## How to Create a Series 1. Tap **New series**. The wizard “New recurring appointment series” has four steps: **Details**, **Pattern**, **Preview**, **Confirm**. Use **Back** to go back one step; in the first step, use **Cancel** to go to the list. 2. **Details.** Select **Customer**, **Service** (use **Search service…** to find them; you can check additional options), and one or more people in **Staff pool**. If you select multiple people, Terminz automatically assigns the first available person to each appointment. You cannot proceed without selecting a person (“Select at least one staff member.”). The duration is determined by the service; the **Total** duration is listed below. 3. **Template.** Here you specify: | Field | Selection | | --- | --- | | **Time** | Start time for each appointment, default 09:00 | | **How often?** | **Daily**, **Weekly**, or **Monthly** | | **Every** | Interval: every 1, 2, 3 … days, weeks, or months | | **Mon** to **Sun** | For weekly appointments, the days of the week; at least one must be selected, default is Monday | | **Day of month** | For monthly, the day of the month on which the appointment falls, with “of the month” | | **Start date** | The first possible day | | **Ends** | **On date** with **End date** or **After N occurrences** with **Number of occurrences** (default 10) | | **Notes (optional)** | Free text for the series | 4. **Preview.** Tap **Check conflicts**. Terminz displays each individual appointment with the result **available**, **Slot taken**, **Holiday**, or “Validation failed”. For each conflict, select **Skip** or a free alternative; if none is available, “No free slot — please skip” will appear there. All conflicts must be resolved before you can continue (“All conflicts must be resolved before you can continue.”). Use **Undo** to undo a decision. 5. **Confirm.** Summary with customer, frequency, time, duration, and the number of appointments: “Will be created”. Tap **Create**. “Series created” appears. If an appointment in the series falls during a buffer, a break, or outside of working or business hours, “Needs confirmation” will appear there. Use **Book anyway** (or “Book all … anyway” to apply to all at once) to override the rule for these appointments. Vacations, holidays, and actual schedule conflicts cannot be overridden. ## If something was no longer available when creating the series Between the preview and creation, someone else may have booked an appointment. In that case, the message “Series created, 2 appointments not booked” appears at the top, along with a list of the affected days marked with “No longer free”. The remaining appointments are booked. If needed, you can book the missing days individually in the calendar. If nothing was booked, “No appointment booked” appears there. ## Ending a Series Tap **End series** in the list. The confirmation prompt “End …'s series?” indicates how many upcoming appointments will be canceled; those that have already passed remain unchanged. The notification toggle only works if the person receives emails from you. Afterward, it says “Series ended, 5 appointments canceled,” and the series has the status **Ended**. You can reschedule a single appointment in a series in the calendar; the series remains intact, and the change applies only to that specific appointment. In the appointment list, it is marked as “Recurring appointment”. ## Frequently Asked Questions **Can I change an ongoing series, such as the time?** No. End the series and create a new one. You can reschedule individual appointments in the calendar. **Can I book multiple services in a series?** There is one main service with its additional options. To book multiple separate services, create multiple series. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Termine | Appointments | Citas | Rendez-vous | Appuntamenti | Afspraken | Bokningar | Randevular | | Wiederkehrende Termine | Recurring appointments | Citas periódicas | Rendez-vous récurrents | Appuntamenti ricorrenti | Terugkerende afspraken | Återkommande bokningar | Yinelenen randevular | | Rhythmus | Rhythm | Ritmo | Rythme | Ritmo | Ritme | Rytm | Ritim | | Nächster Termin | Next appointment | Próxima cita | Prochain rendez-vous | Prossimo appuntamento | Volgende afspraak | Nästa bokning | Sonraki randevu | | Laufend / Läuft | Running | En curso | En cours | In corso / Attiva | Loopt | Pågår | Devam ediyor | | Neue Serie | New series | Nueva serie | Nouvelle série | Nuova serie | Nieuwe serie | Ny serie | Yeni seri | | Details | Details | Detalles | Détails | Dettagli | Details | Detaljer | Detaylar | | Muster | Pattern | Patrón | Modèle | Schema | Patroon | Mönster | Desen | | Vorschau | Preview | Vista previa | Aperçu | Anteprima | Voorbeeld | Förhandsgranskning | Önizleme | | Bestätigen | Confirm | Confirmar | Confirmer | Conferma | Bevestigen | Bekräfta | Onayla | | Zurück | Back | Atrás | Retour | Indietro | Terug | Tillbaka | Geri | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Kunde | Customer | Cliente | Client | Cliente | Klant | Kund | Müşteri | | Leistung / Dienstleistung | Service | Servicio | Prestation | Servizio | Dienst | Tjänst | Hizmet | | Leistung suchen… | Search service… | Buscar servicio… | Rechercher un service… | Cerca servizio… | Dienst zoeken… | Sök tjänst… | Hizmet ara… | | Mitarbeiter-Pool | Staff pool | Grupo de personal | Pool d'équipe | Pool di collaboratori | Medewerkerspool | Personalpool | Personel havuzu | | Gesamt | Total | Total | Total | Totale | Totaal | Totalt | Toplam | | Uhrzeit / Zeit | Time | Hora | Heure | Orario / Ora | Tijd | Tid | Saat | | Wie oft? | How often? | ¿Con qué frecuencia? | À quelle fréquence ? | Con quale frequenza? | Hoe vaak? | Hur ofta? | Ne sıklıkla? | | Täglich | Daily | Diario | Quotidien | Giornaliero | Dagelijks | Dagligen | Günlük | | Wöchentlich | Weekly | Semanal | Hebdomadaire | Settimanale | Wekelijks | Veckovis | Haftalık | | Monatlich / Monat | Monthly | Mensual | Mensuel | Mensile | Maandelijks / Maand | Månadsvis / Månad | Aylık | | Alle | Every | Cada | Tous les | Ogni | Elke | Var | Her | | Mo | Mon | lun | lun | lun | ma | mån | Pzt | | So | Sun | dom | dim | dom | zo | sön | Paz | | Tag im Monat | Day of month | Día del mes | Jour du mois | Giorno del mese | Dag van de maand | Dag i månaden | Ayın günü | | Startdatum | Start date | Fecha de inicio | Date de début | Data di inizio | Startdatum | Startdatum | Başlangıç tarihi | | Endet | Ends | Finaliza | Se termine | Termina | Eindigt | Slutar | Bitiş | | Bis Datum | On date | En la fecha | À la date | Alla data | Op datum | På datum | Tarihte | | Enddatum | End date | Fecha de fin | Date de fin | Data di fine | Einddatum | Slutdatum | Bitiş tarihi | | Nach N Terminen | After N occurrences | Después de N ocurrencias | Après N occurrences | Dopo N occorrenze | Na N keer | Efter N tillfällen | N tekrardan sonra | | Anzahl Termine | Number of occurrences | Número de ocurrencias | Nombre d'occurrences | Numero di occorrenze | Aantal afspraken | Antal tillfällen | Tekrar sayısı | | Notizen (optional) | Notes (optional) | Notas (opcional) | Notes (optionnel) | Note (opzionale) | Notities (optioneel) | Anteckningar (valfritt) | Notlar (isteğe bağlı) | | Konflikte prüfen | Check conflicts | Comprobar conflictos | Vérifier les conflits | Controlla conflitti | Conflicten controleren | Kontrollera konflikter | Çakışmaları kontrol et | | verfügbar | available | disponible | disponible | disponibile | beschikbaar | tillgänglig | müsait | | Slot belegt | Slot taken | Franja ocupada | Créneau pris | Slot occupato | Slot bezet | Plats bokad | Slot dolu | | Feiertag | Holiday | Día festivo | Jour férié | Giorno festivo | Feestdag | Helgdag | Tatil | | Überspringen | Skip | Omitir | Ignorer | Salta | Overslaan | Hoppa över | Atla | | Rückgängig | Undo | Deshacer | Annuler | Annulla | Ongedaan maken | Ångra | Geri al | | Erstellen | Create | Crear | Créer | Crea | Aanmaken | Skapa | Oluştur | | Trotzdem buchen | Book anyway | Reservar igualmente | Réserver quand même | Prenota comunque | Toch boeken | Boka ändå | Yine de rezerve et | | Serie beenden | End series | Finalizar la serie | Terminer la série | Termina la serie | Reeks beëindigen | Avsluta serien | Seriyi bitir | | Beendet | Ended | Terminado / Finalizada | Terminé / Terminée | Terminato / Terminata | Beëindigd | Avslutad | Sona erdi | | Noch keine Serie | No series yet | Aún no hay series | Aucune série pour l'instant | Ancora nessuna serie | Nog geen reeks | Inga serier än | Henüz seri yok | | Neue wiederkehrende Terminserie | New recurring appointment series | Nueva serie de citas recurrentes | Nouvelle série de rendez-vous récurrents | Nuova serie di appuntamenti ricorrenti | Nieuwe terugkerende afsprakenserie | Ny återkommande mötesserie | Yeni tekrarlayan randevu serisi | | Mindestens einen Mitarbeiter auswählen. | Select at least one staff member. | Selecciona al menos un miembro del personal. | Sélectionnez au moins un membre du personnel. | Seleziona almeno un membro del personale. | Selecteer minimaal één medewerker. | Välj minst en medarbetare. | En az bir personel seçin. | | des Monats | of the month | del mes | du mois | del mese | van de maand | i månaden | ayın | | Validierung fehlgeschlagen | Validation failed | Validación fallida | Validation échouée | Validazione fallita | Validatie mislukt | Validering misslyckades | Doğrulama başarısız | | Kein freier Slot — bitte überspringen | No free slot — please skip | Sin slot libre — omitir | Aucun créneau libre — veuillez ignorer | Nessuno slot libero — saltare | Geen vrij slot — sla over | Inget ledigt slot — hoppa över | Boş slot yok — atlayın | | Alle Konflikte müssen gelöst werden, bevor du fortfahren kannst. | All conflicts must be resolved before you can continue. | Todos los conflictos deben resolverse antes de continuar. | Tous les conflits doivent être résolus avant de continuer. | Tutti i conflitti devono essere risolti prima di continuare. | Alle conflicten moeten worden opgelost voordat je kunt doorgaan. | Alla konflikter måste lösas innan du kan fortsätta. | Devam etmeden önce tüm çakışmalar çözülmelidir. | | Werden erstellt | Will be created | Se crearán | Seront créés | Saranno creati | Worden aangemaakt | Kommer att skapas | Oluşturulacak | | Serie erstellt | Series created | Serie creada | Série créée | Serie creata | Serie aangemaakt | Serie skapad | Seri oluşturuldu | | Nur mit Bestätigung | Needs confirmation | Requiere confirmación | Confirmation requise | Richiede conferma | Bevestiging nodig | Kräver bekräftelse | Onay gerekiyor | | Nicht mehr frei | No longer free | Ya no está libre | Plus disponible | Non più libero | Niet meer vrij | Inte längre ledig | Artık müsait değil | | Kein Termin gebucht | No appointment booked | Ninguna cita reservada | Aucun rendez-vous réservé | Nessun appuntamento prenotato | Geen afspraak geboekt | Ingen tid bokad | Hiç randevu alınmadı | | Serientermin | Recurring appointment | Cita recurrente | Rendez-vous récurrent | Appuntamento ricorrente | Terugkerende afspraak | Återkommande bokning | Tekrarlayan randevu | --- # Create Outages, Closures, and Blockages Menu: Appointments → Absences & closures In the dashboard: https://app.terminz.com/manager/emergency-actions Who: Managers with permission “Create and edit appointments, and after a confirmation also across buffer, break and working hours”. Works in every plan. Updated: 2026-10-20 · https://terminz.com/en/help/ausfaelle-und-schliessungen # Create Outages, Closures, and Blockages On this page, you can block times when bookings shouldn't be allowed: because someone is sick, the store is closed, a piece of equipment is broken, or a room is being renovated. You'll find it in the menu under **Appointments → Absences & closures** (`/manager/emergency-actions`). It applies to the location selected at the top of the dashboard. The page has four tabs. The currently open tab is indicated in the address bar (`?tab=staff`, `?tab=business`, `?tab=services`, `?tab=resources`); if no tab is specified, “Staff blocks” opens: - **Staff blocks:** A person is unavailable for booking during a specific time period. - **Business closures** (“Closures” on mobile): The entire location is closed. You can also import holidays here. - **Service blocks:** A service is unavailable for booking during a specific time period. - **Resource blocks:** A room or piece of equipment is unavailable for booking during a specific time period. In the upper right corner next to the title “Absences & closures”, an icon reloads the data. The small help icon “How the emergency actions work” explains the most important points, which are also listed here. ## What Happens to Existing Appointments Any block takes effect immediately for new bookings. Appointments already booked during that time period are not canceled. They are given the status “postponed” and appear in the appointment review (Today → Requests → Appointments) along with the reason and the block that triggered it. There, they retain their original time and keep the slot reserved until you reschedule or cancel them. Before you save, the window displays a preview of the affected appointments; in the case of closures, it also shows the revenue risk. If you later remove a block, these appointments will not automatically return. The “Notify” toggle is enabled by default in the forms. Emails are sent immediately, in the customer's language, and include a note from the form. If you remove the block afterward, this will not recall an email that has already been sent. ## Staff Member Blocking The tab is explained as follows: “Block staff times for sickness, vacation, emergencies and other absences. Blocked times are not available for bookings.” The table has the following columns: Created, Staff member, Time Period, Reason, Type, and Status (“Active” or “Inactive”). “Reason” and “Type” contain the internal codes, for example, `SICK` for sick leave or `BLOCK` for blocking, with no entry in “Prefer not to say”. You can filter by status and search using the search field, with ten entries per page. Sorting only applies to the currently loaded page. If there are no entries, the tab displays three cards: Illness, Vacation, Emergency. The row menu has **Delete**. It prompts for “Delete block?” and “Do you really want to delete this block?”. **New block** opens “Create block” with the row “Block availability for the selected period”: - **Staff** (placeholder “Select staff member”): who you are blocking. - **Block type:** “Block (unavailable)” (default), “Busy”, “Break”, or “Meeting”. - **Reason** (placeholder “Select reason”): Illness, Vacation, Emergency, Training, Meeting, Early Departure, Late Arrival, or Other. - **Date:** a time period until (placeholder “From - to”). The **All day** switch is on. If you turn it off, “Time window” appears with **From** and **To** (default: 9:00 AM to 6:00 PM). - **Note (optional)** (placeholder “Description...”). - **Notify affected customers:** on by default, “Email notification to customers with appointments in this period”. Below, “Affected appointments” shows the preview, or “No appointments affected”. As long as staff members or time periods are missing, “Pick what should be blocked first” or “Pick a period” will appear there. Click **Create block** to save. Affected appointments are automatically set to “rescheduled.” There is no recurrence in the form; each block is a one-time event. ## Business Closures The tab is explained as follows: “Manage business closures and holidays. These block all staff and prevent bookings.” The table has the following columns: Created, Name (with note), Date (with the characters “Date range” and “Recurring”), Time (“All day” or from–to), Status (“Appointments blocked”, “Customers notified”), and Affected Appointments (count or “None”). You can filter by Type (“Recurring” or “Single”), search using the search field, and sort by Created (newest first) or Date; the date sorting applies only within the loaded page. Ten entries per page. The row menu contains **Edit** and **Delete**. ### New closure **New closure** opens “New business closure” (“Close the business for a period and manage affected appointments”): - **Name** (required, placeholder “e.g. Christmas, Maintenance”). - **Closure period** (placeholder “Select start and end date”): a day or a time period. Shortcut: “Today”, “Tomorrow”, “This week”, “7 days”. - **All day:** On by default. Off: **From** and **To** (default: 9:00 AM to 6:00 PM). Closing for only part of the day requires both times, and the start time must be before the end time. - **Repeat annually:** Off by default. - **Block appointments:** On by default. In this case, no new bookings are possible during the time period, and existing appointments are set to “postponed” as described above. - **Notify customers:** On by default in this window. - **Reason (optional)** (placeholder “Description...”). As you type, the window will show what happens after a brief moment: “Conflicts detected” if there is already a closure on the same day, plus “Affected appointments” with “Revenue at risk” or “No affected appointments”. **Create** is only active once the date and name have been set. A new closure is rejected if it overlaps with an existing one: a full day with any closure on the same day; a time period with any closure that falls within it or extends into it; two partial closures only if their times overlap. The message then lists the name of the existing closure (“There is already a closure for this time period: …”). Recurring closures are not included in this check. ### Edit and Delete **Edit** opens “Edit closure” with **Name**, **Start date**, **End date (optional)**, **All day**, **Start time** and **End time**, **Repeat annually**, **Block appointments**, **Notify customers**, and **Notes (optional)** (placeholder “Additional information”), along with the same preview. An end date earlier than the start date is rejected (“The end date must not be earlier than the start date.”). The entry is saved with **Save**. **Delete** opens “Delete closure” with “Do you really want to delete the closure "…"?”. If appointments are affected, “Warning: affected appointments” appears below. An appointment that is already marked as “postponed” due to the closure remains in the appointment check (Today → Requests → Appointments) until you reschedule or cancel it there. ### Import Holidays **Import public holidays** opens a list of statutory holidays for this year and the location's region. Check the ones you want; **Select federal** selects all national holidays; **Select all** and **Deselect all** select the entire list. Those already imported are listed under “Already imported”. Under “Import options”, there are four toggles for all selected holidays: - **Repeat annually:** on - **All day:** on - **Block appointments:** on - **Notify customers:** off The counter displays “… holiday selected”; **Import** creates a closure for each one (“… holiday has been imported”). If nothing is selected, “Please select at least one holiday” appears. If there is nothing to import, “No public holidays available for this year and location” appears there. The till (terminal) can also create and delete lockouts with the same authorization. ## Service Blocking Here you can block a single service, for example, because the device is defective or the supplies are out. The table has the columns Created, Service, Time Period, Reason (with note), and Status. The Status is a toggle: switching it activates or deactivates the block immediately. Filter by status, search field, ten per page. **Delete** queries “Delete block?” and displays “The service becomes bookable again immediately. This cannot be undone.” **New block** opens “Service unavailability” (“Mark a service as unavailable for a time period”): - **Service** (required, placeholder “Select service”): active services only, with search. - **Reason** (Required, placeholder “Select reason”): Equipment defective, product out of stock, staff unavailable, maintenance, temporarily suspended, or other. - **Date:** Time period from to. **All day** on, or “Time window” with **From** and **To** (default 9:00 AM to 6:00 PM). - **Note (optional).** - **Notify affected customers:** On by default, “Email notification to customers with appointments for this service”. The preview “Affected appointments” lets you choose individually for each appointment what should happen: **Assign other staff** (with the option to select who) or **Reschedule**. If there is no alternative, it shows “No alternative staff — will be rescheduled automatically”. Appointments where you don't make a selection are assigned to the first available alternative staff member; otherwise, “Reschedule”. Save with **Create unavailability**. ## Resource Reservations Here you can block a room or a device; see also the Resources page (**Services → Resources**). The table has the columns Created, Resource, Time Period, Type (with “Recurring”, if set), and Status, again as a toggle. **Delete** queries “Delete block?” and displays “The resource becomes bookable again immediately. This cannot be undone.” **New block** opens “Block resource” (“Block rooms or resources for a time period”): - **Resource/Room** (placeholder “Select resource”): active resources only. - **Block type:** Maintenance (default), Cleaning, Repair, Reserved, Private Event, Renovation, or Other. - **Date:** Time period from to, **All day** or “Time window” with **From** and **To**. - **Note (optional).** - **Notify affected customers:** On by default, “Email notification to customers whose appointments use this resource”. The “Conflicts” (“… conflicts found with existing blocks” or “No conflicts found”) windows and the relevant appointments are displayed below the form. For each appointment, select a different resource or “Reschedule (Moved)” under **Choose action:**. Press Cmd+Enter to save, and Escape to close the window. The form does not have a repeat option, even though the table includes the “Recurring” symbol. ## Frequently Asked Questions **Where do I block the location for vacation?** Under Appointments → Absences & Closures in the “Business closures” tab, click the “New closure” button. **Where do I enter that a staff member is sick?** In the “Staff blocks” tab, click the “New block” button, then select the reason “Sick leave”. You can manage her regular work hours and vacation requests under Team (see “Week plan” and “Team times”). **Are existing appointments canceled?** No. They are marked as “postponed,” remain at their original times, and appear in the appointment check (Today → Requests → Appointments) until you reschedule or cancel them. **Do customers receive an email?** Yes, if the “Notify” toggle is turned on. It is preset to “on” in all forms but is turned off during the holiday import. **Can I repeat a block?** Only closures: **Repeat annually**. Staff member, service, and resource blocks are always one-time only. **Can I edit a staff member block?** No, you can only delete it and create a new one. You can enable or disable service and resource blocks using the toggle in column “Status”. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Termine | Appointments | Citas | Rendez-vous | Appuntamenti | Afspraken | Bokningar | Randevular | | Ausfälle & Schließungen | Absences & closures | Ausencias y cierres | Absences et fermetures | Assenze e chiusure | Uitval & sluitingen | Frånvaro & stängningar | Devamsızlık ve kapanışlar | | Geschäftsschließungen | Business closures | Cierres de empresas | Fermetures d'entreprises | Chiusure aziendali | Bedrijfssluitingen | Företagsnedläggningar | İşletme Kapanışları | | Löschen | Delete | Eliminar | Supprimer | Elimina | Verwijderen | Radera | Sil | | Neue Blockierung | New block | Nuevo bloque | Nouveau bloc | Nuovo blocco | Nieuw blok | Nytt block | Yeni Blok | | Mitarbeiter | Staff | Personal / Empleado | Personnel / Collaborateur | Personale / Collaboratore | Personeel / Medewerker | Personal / Medarbetare | Personel | | Grund | Reason | Motivo | Raison / Motif | Motivo | Reden | Orsak | Sebep | | Datum: | Date: | Fecha: | Date : | Data: | Datum: | Datum: | Tarih: | | Ganzer Tag | All day | Todo el día | Toute la journée | Tutto il giorno | De hele dag | Hela dagen | Bütün gün | | Von | From | Desde | De | Da | Van | Från | Başlangıç | | Bis / An | To | Hasta / Para | À | A | Tot / Aan | Till | Bitiş / Alıcı | | Notiz (optional) | Note (optional) | Nota (opcional) | Note (facultatif) | Nota (facoltativa) | Opmerking (optioneel) | Anteckning (valfritt) | Not (isteğe bağlı) | | Blockierung erstellen | Create block | Crear bloqueo | Créer un blocage | Crea blocco | Blokkade aanmaken | Skapa blockering | Engelleme Oluştur | | Bearbeiten | Edit | Editar | Modifier | Modifica | Bewerken | Redigera | Düzenle | | Neue Schließung | New closure | Nuevo cierre | Nouvelle fermeture | Nuova chiusura | Nieuwe sluiting | Ny stängning | Yeni Kapanış | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Schließungszeitraum | Closure period | Período de cierre | Période de fermeture | Periodo di chiusura | Sluitingsperiode | Stängningsperiod | Kapanış dönemi | | Grund (optional) | Reason (optional) | Motivo (opcional) | Raison (facultatif) | Motivo (opzionale) | Reden (optioneel) | Anledning (valfritt) | Sebep (isteğe bağlı) | | Erstellen | Create | Crear | Créer | Crea | Aanmaken | Skapa | Oluştur | | Startdatum | Start date | Fecha de inicio | Date de début | Data di inizio | Startdatum | Startdatum | Başlangıç tarihi | | Enddatum (optional) | End date (optional) | Fecha de finalización (opcional) | Date de fin (facultatif) | Data di fine (facoltativa) | Einddatum (optioneel) | Slutdatum (valfritt) | Bitiş Tarihi (isteğe bağlı) | | Startzeit | Start time | Hora de inicio | Heure de début | Ora di inizio | Begintijd | Starttid | Başlangıç ​​Zamanı | | Endzeit | End time | Hora de finalización | Heure de fin | Ora di fine | Eindtijd | Sluttid | Bitiş Zamanı | | Jährlich wiederholen | Repeat annually | Repetir anualmente | Répéter annuellement | Ripetere annualmente | Jaarlijks herhalen | Upprepa årligen | Her Yıl Tekrarla | | Termine blockieren | Block appointments | Bloquear citas | Bloquer les rendez-vous | Blocca appuntamenti | Blokkeer afspraken | Blockera möten | Randevuları Engelle | | Kunden benachrichtigen | Notify customers | Notificar a los clientes | Informer les clients | Avvisare i clienti | Breng klanten op de hoogte | Meddela kunder | Müşterilere Bildir | | Notizen (optional) | Notes (optional) | Notas (opcional) | Notes (optionnel) | Note (opzionale) | Notities (optioneel) | Anteckningar (valfritt) | Notlar (isteğe bağlı) | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Feiertage importieren | Import public holidays | Importar días festivos | Importer les jours fériés | Importa giorni festivi | Feestdagen importeren | Importera allmänna helgdagar | Resmi Tatil Günlerini İçe Aktar | | Bundesweit auswählen | Select federal | Selecciona Federal | Sélectionnez Fédéral | Seleziona Federale | Selecteer Federaal | Välj Federal | Federal'i seçin | | Alle auswählen | Select all | Seleccionar todo | Sélectionner tout | Seleziona tutto | Selecteer Alles | Välj Alla | Tümünü Seç | | Alle abwählen | Deselect all | Deseleccionar todo | Tout désélectionner | Deseleziona tutto | Alles deselecteren | Avmarkera alla | Tümünü kaldır | | Import / Importieren | Import | Importación / Importar | Import / Importer | Importazione / Import / Importa | Import / Importeren | Import / Importera | İçe aktarma / İçe Aktarma / İçe Aktar | | Leistung / Dienstleistung | Service | Servicio | Prestation | Servizio | Dienst | Tjänst | Hizmet | | Anderen Mitarbeiter zuweisen | Assign other staff | Asignar a otro empleado | Attribuer un autre membre du personnel | Assegna un altro membro dello staff | Andere medewerker toewijzen | Tilldela annan personal | Başka personel ata | | Verschieben | Reschedule | Reprogramar | Déplacer | Sposta | Verplaatsen | Flytta | Ertele | | Nichtverfügbarkeit erstellen | Create unavailability | Crear no disponibilidad | Créer l'indisponibilité | Crea indisponibilità | Onbeschikbaarheid aanmaken | Skapa otillgänglighet | Uygunsuzluk oluştur | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | | Ressourcen | Resources | Recursos | Ressources | Risorse | Resources / Bronnen | Resurser | Kaynaklar | | Ressource/Raum | Resource/Room | Recurso/Sala | Ressource/Salle | Risorsa/Sala | Resource/Ruimte | Resurs/Rum | Kaynak/Oda | | Aktion wählen: | Choose action: | Elegir acción: | Choisir une action : | Scegli un'azione: | Kies een actie: | Välj åtgärd: | İşlem seçin: | | Mitarbeiter-Blockierungen | Staff blocks | Bloques de personal | Blocs de personnel | Blocchi del personale | Stafblokken | Personalblock | Personel Blokları | | Schließungen | Closures | Cierres | Fermetures | Chiusure | Sluitingen | Stängningar | Kapanışlar | | So wirken die Notfall-Aktionen | How the emergency actions work | Cómo actúan las acciones de emergencia | Comment agissent les actions d'urgence | Come agiscono le azioni di emergenza | Zo werken de noodacties | Så fungerar nödåtgärderna | Acil durum işlemleri nasıl etki eder | | Blockiere Mitarbeiterzeiten für Krankheit, Urlaub, Notfälle und andere Abwesenheiten. Blockierte Zeiten sind nicht für Buchungen verfügbar. | Block staff times for sickness, vacation, emergencies and other absences. Blocked times are not available for bookings. | Bloquea los horarios del personal por enfermedad, vacaciones, emergencias y otras ausencias. Los horarios bloqueados no están disponibles para reservas. | Bloquez les heures du personnel pour les maladies, les vacances, les urgences et autres absences. Les horaires bloqués ne sont pas disponibles pour les réservations. | Blocca gli orari del personale per malattie, ferie, emergenze e altre assenze. Gli orari bloccati non sono disponibili per le prenotazioni. | Blokkeer personeelstijden voor ziekte, vakantie, noodgevallen en andere afwezigheden. Geblokkeerde tijden zijn niet beschikbaar voor boekingen. | Spärra personaltider för sjukdom, semester, nödsituationer och annan frånvaro. Spärrade tider är inte tillgängliga för bokningar. | Hastalık, tatil, acil durumlar ve diğer devamsızlıklar nedeniyle personelin çalışma saatlerini engelleyin. Engellenen zamanlar rezervasyonlar için geçerli değildir. | | Aktiv | Active | Activo | Actif | Attivo | Actief | Aktiv | Aktif / Etkin | | Inaktiv | Inactive | Inactivo | Inactif | Inattivo | Inactief | Inaktiv | Pasif | | Typ / Art / Schrift | Type | Tipo / Tipografía | Type / Typo | Tipo / Caratteri | Type / Soort / Lettertype | Typ / Typsnitt | Tür / Yazı | | Keine Angabe | Prefer not to say | Prefiero no decirlo | Préfère ne pas répondre | Preferisco non dirlo | Zeg ik liever niet | Föredrar att inte säga | Belirtmek istemiyorum | | Blockierung löschen? | Delete block? | ¿Eliminar el bloqueo? | Supprimer le blocage ? | Eliminare il blocco? | Blokkering verwijderen? | Ta bort blockeringen? | Engelleme silinsin mi? | | Möchtest du diese Blockierung wirklich löschen? | Do you really want to delete this block? | ¿Realmente quieres eliminar este bloque? | Voulez-vous vraiment supprimer ce bloc ? | Vuoi davvero eliminare questo blocco? | Wil je deze blokkering echt verwijderen? | Vill du verkligen ta bort det här blocket? | Bu bloğu gerçekten silmek istiyor musunuz? | | Verfügbarkeit für den ausgewählten Zeitraum blockieren | Block availability for the selected period | Bloquear la disponibilidad durante el período seleccionado | Bloquer la disponibilité pour la période sélectionnée | Blocca la disponibilità per il periodo selezionato | Beschikbaarheid voor de geselecteerde periode blokkeren | Blockera tillgänglighet för den valda perioden | Seçilen dönem için müsaitliği engelle | | Mitarbeiter auswählen | Select staff member | Seleccionar empleado | Sélectionner un employé | Seleziona dipendente | Medewerker selecteren | Välj medarbetare | Personel seçin | | Blockieren (nicht verfügbar) | Block (unavailable) | Bloquear (no disponible) | Bloquer (indisponible) | Blocca (non disponibile) | Blokkeren (niet beschikbaar) | Blockera (ej tillgänglig) | Engelle (müsait değil) | | Beschäftigt | Busy | Ocupado | Occupé | Occupato | Bezet | Upptagen | Meşgul | | Pause | Break | Descanso | Pause | Pausa | Pauze | Rast | Mola | | Meeting | Meeting | Reunión | Réunion | Riunione | Vergadering | Möte | Toplantı | | Grund auswählen | Select reason | Seleccionar motivo | Sélectionner une raison | Seleziona motivo | Selecteer reden | Välj orsak | Neden seç | | Von - Bis | From - to | Desde - Hasta | De - À | Da - A | Van - Tot | Från - Till | Başlangıç - Bitiş | | Zeitfenster | Time window | Franja horaria | Plage horaire | Fascia oraria | Tijdvak | Tidsintervall | Zaman aralığı | | Beschreibung... | Description... | Descripción... | Description... | Descrizione... | Beschrijving... | Beskrivning... | Açıklama... | | E-Mail-Benachrichtigung an Kunden mit Terminen in diesem Zeitraum | Email notification to customers with appointments in this period | Notificación por correo a clientes con citas en este periodo | Notification par e-mail aux clients ayant des rendez-vous sur cette période | Notifica via email ai clienti con appuntamenti in questo periodo | E-mailmelding aan klanten met afspraken in deze periode | E-postmeddelande till kunder med bokningar under denna period | Bu dönemde randevusu olan müşterilere e-posta bildirimi | | Betroffene Termine | Affected appointments | Citas afectadas | Rendez-vous affectés | Appuntamenti interessati | Getroffen afspraken | Påverkade bokningar | Etkilenen Randevular | | Keine Termine betroffen | No appointments affected | Ninguna cita afectada | Aucun rendez-vous concerné | Nessun appuntamento interessato | Geen afspraken getroffen | Inga bokningar berörs | Etkilenen randevu yok | | Wähle zuerst aus, was blockiert werden soll | Pick what should be blocked first | Primero elige qué bloquear | Choisissez d'abord ce qui doit être bloqué | Scegli prima cosa bloccare | Kies eerst wat geblokkeerd moet worden | Välj först vad som ska blockeras | Önce neyin engelleneceğini seçin | | Wähle einen Zeitraum | Pick a period | Elige un periodo | Choisissez une période | Scegli un periodo | Kies een periode | Välj en period | Bir dönem seçin | | Verwalte Geschäftsschließungen und Feiertage. Diese blockieren alle Mitarbeiter und verhindern Buchungen. | Manage business closures and holidays. These block all staff and prevent bookings. | Gestionar cierres de empresas y festivos. Estos bloquean a todo el personal e impiden las reservas. | Gérer les fermetures d'entreprises et les jours fériés. Ceux-ci bloquent tout le personnel et empêchent les réservations. | Gestire le chiusure e le ferie aziendali. Questi bloccano tutto il personale e impediscono le prenotazioni. | Beheer bedrijfssluitingen en vakanties. Deze blokkeren al het personeel en voorkomen boekingen. | Hantera företagsstängningar och helgdagar. Dessa blockerar all personal och förhindrar bokningar. | İşletme kapanışlarını ve tatilleri yönetin. Bunlar tüm personeli bloke eder ve rezervasyonları engeller. | | Zeitraum | Date range | Rango de fechas | Plage de dates | Intervallo date | Datumbereik | Datumintervall | Tarih aralığı | | Wiederkehrend | Recurring | Periódico | Récurrent | Ricorrente | Terugkerend | Återkommande | Tekrarlanan | | Termine blockiert | Appointments blocked | Citas bloqueadas | Rendez-vous bloqués | Appuntamenti bloccati | Afspraken geblokkeerd | Utnämningar blockerade | Randevular Engellendi | | Kunden benachrichtigt | Customers notified | Clientes notificados | Clients informés | Clienti informati | Klanten op de hoogte gebracht | Kunder meddelade | Müşterilere Bildirildi | | Keine | None | Ninguno | Aucun | Nessuno | Geen | Ingen | Hiçbiri | | Einmalig | Single | Soltero | Célibataire | Separare | Enkel | Enda | Bekar | | Neue Geschäftsschließung | New business closure | Cierre de nuevos negocios | Fermeture d'une nouvelle entreprise | Chiusura nuova attività | Nieuwe bedrijfssluiting | Ny verksamhet stängning | Yeni İşletme Kapanışı | | Betrieb für einen Zeitraum schließen und betroffene Termine verwalten | Close the business for a period and manage affected appointments | Cerrar el negocio durante un período y gestionar las citas afectadas | Fermer l'entreprise pour une période et gérer les rendez-vous concernés | Chiudi l'attività per un periodo e gestisci gli appuntamenti interessati | Sluit het bedrijf voor een periode en beheer getroffen afspraken | Stäng verksamheten under en period och hantera berörda bokningar | İşletmeyi bir süreliğine kapatın ve etkilenen randevuları yönetin | | z.B. Weihnachten, Wartung | e.g. Christmas, Maintenance | p.ej. Navidad, Mantenimiento | par ex. Noël, Entretien | per esempio. Natale, Manutenzione | bijv. Kerstmis, onderhoud | till exempel jul, underhåll | örneğin Noel, Bakım | | Start- und Enddatum auswählen | Select start and end date | Seleccionar fecha de inicio y fin | Sélectionnez la date de début et de fin | Seleziona data di inizio e fine | Selecteer start- en einddatum | Välj start- och slutdatum | Başlangıç ve bitiş tarihini seçin | | Heute | Today | Hoy | Aujourd'hui | Oggi | Vandaag | Idag | Bugün | | Morgen | Tomorrow | Mañana | Demain | Domani | Morgen | Imorgon | Yarın | | Diese Woche | This week | Esta semana | Cette semaine | Questa settimana | Deze week | Denna vecka | Bu hafta | | 7 Tage | 7 days | 7 días | 7 jours | 7 giorni | 7 dagen | 7 dagar | 7 gün | | Konflikte erkannt | Conflicts detected | Conflictos detectados | Conflits détectés | Conflitti rilevati | Conflicten gedetecteerd | Konflikter upptäckt | Çakışmalar Algılandı | | Umsatzrisiko | Revenue at risk | Ingresos en riesgo | Revenus à risque | Entrate a rischio | Inkomsten in gevaar | Intäkter i riskzonen | Risk Altındaki Gelir | | Keine betroffenen Termine | No affected appointments | No hay citas afectadas | Aucun rendez-vous concerné | Nessun appuntamento interessato | Geen getroffen afspraken | Inga berörda möten | Etkilenen Randevu Yok | | Schließung bearbeiten | Edit closure | Editar cierre | Modifier la clôture | Modifica chiusura | Sluiting bewerken | Redigera stängning | Kapanışı Düzenle | | Zusätzliche Informationen | Additional information | Información adicional | Informations complémentaires | Informazioni aggiuntive | Aanvullende informatie | Ytterligare information | Ek bilgiler | | Schließung löschen | Delete closure | Eliminar cierre | Supprimer la fermeture | Elimina chiusura | Sluiting verwijderen | Ta bort stängning | Kapanışı Sil | | Achtung: Betroffene Termine | Warning: affected appointments | Advertencia: Citas afectadas | Attention : rendez-vous concernés | Avvertenza: appuntamenti interessati | Waarschuwing: Betrokken afspraken | Varning: Berörda möten | Uyarı: Etkilenen Randevular | | Bereits importiert | Already imported | Ya importado | Déjà importé | Già importato | Al geïmporteerd | Redan importerad | Zaten İçe Aktarıldı | | Importoptionen | Import options | Opciones de importación | Options d'import | Opzioni di importazione | Importopties | Importalternativ | İçe Aktarma Seçenekleri | | Bitte wähle mindestens einen Feiertag aus | Please select at least one holiday | Por favor selecciona al menos un día festivo | Veuillez sélectionner au moins un jour férié | Seleziona almeno una festività | Selecteer minimaal één feestdag | Välj minst en helgdag | Lütfen en az bir tatil seçin | | Keine Feiertage für dieses Jahr und diese Region verfügbar | No public holidays available for this year and location | No hay días festivos disponibles para este año y ubicación | Aucun jour férié disponible pour cette année et ce lieu | Nessun giorno festivo disponibile per quest'anno e per questa località | Er zijn geen feestdagen beschikbaar voor dit jaar en deze locatie | Inga allmänna helgdagar tillgängliga för detta år och plats | Bu yıl ve lokasyon için resmi tatil yok | | Die Leistung ist sofort wieder buchbar. Das lässt sich nicht rückgängig machen. | The service becomes bookable again immediately. This cannot be undone. | El servicio vuelve a estar disponible de inmediato. Esta acción no se puede deshacer. | La prestation redevient immédiatement réservable. Cette action est irréversible. | Il servizio torna subito prenotabile. L'operazione non può essere annullata. | De dienst is direct weer boekbaar. Dit kan niet ongedaan worden gemaakt. | Tjänsten blir bokningsbar igen direkt. Detta kan inte ångras. | Hizmet hemen yeniden rezerve edilebilir olur. Bu işlem geri alınamaz. | | Leistung Nichtverfügbarkeit | Service unavailability | No disponibilidad del servicio | Indisponibilité du service | Indisponibilità del servizio | Service onbeschikbaarheid | Tjänst otillgänglighet | Hizmet müsait değil | | Leistung für einen Zeitraum als nicht verfügbar markieren | Mark a service as unavailable for a time period | Marcar un servicio como no disponible durante un período | Marquer un service comme indisponible pour une période | Contrassegna un servizio come non disponibile per un periodo | Markeer een dienst als niet beschikbaar voor een periode | Markera en tjänst som otillgänglig för en period | Bir hizmeti bir süre için kullanılamaz olarak işaretle | | Dienstleistung wählen | Select service | Seleccionar servicio | Sélectionner le service | Seleziona servizio | Dienst selecteren | Välj tjänst | Hizmet seçin | | E-Mail-Benachrichtigung an Kunden mit Terminen für diese Leistung | Email notification to customers with appointments for this service | Notificación por correo a clientes con citas para este servicio | Notification par e-mail aux clients ayant des rendez-vous pour ce service | Notifica via email ai clienti con appuntamenti per questo servizio | E-mailmelding aan klanten met afspraken voor deze service | E-postmeddelande till kunder med bokningar för denna tjänst | Bu hizmet için randevusu olan müşterilere e-posta bildirimi | | Keine Alternativen – wird automatisch neu geplant | No alternative staff — will be rescheduled automatically | Sin alternativas – se reprogramará automáticamente | Aucune alternative – sera replanifié automatiquement | Nessuna alternativa – verrà ripianificato automaticamente | Geen alternatieven – wordt automatisch opnieuw gepland | Inga alternativ – bokas om automatiskt | Alternatif yok – otomatik olarak yeniden planlanacak | | Die Ressource ist sofort wieder buchbar. Das lässt sich nicht rückgängig machen. | The resource becomes bookable again immediately. This cannot be undone. | El recurso vuelve a estar disponible de inmediato. Esta acción no se puede deshacer. | La ressource redevient immédiatement réservable. Cette action est irréversible. | La risorsa torna subito prenotabile. L'operazione non può essere annullata. | De resource is direct weer boekbaar. Dit kan niet ongedaan worden gemaakt. | Resursen blir bokningsbar igen direkt. Detta kan inte ångras. | Kaynak hemen yeniden rezerve edilebilir olur. Bu işlem geri alınamaz. | | Ressource blockieren | Block resource | Bloquear recurso | Bloquer la ressource | Blocca risorsa | Resource blokkeren | Blockera resurs | Kaynağı Engelle | | Räume oder Ressourcen für einen Zeitraum blockieren | Block rooms or resources for a time period | Bloquea salas o recursos durante un período de tiempo | Bloquer les salles ou ressources pour une période | Blocca sale o risorse per un periodo di tempo | Blokkeer ruimtes of resources voor een tijdsperiode | Blockera rum eller resurser för en tidsperiod | Bir süre için oda veya kaynakları engelleyin | | Ressource auswählen | Select resource | Seleccionar recurso | Sélectionner une ressource | Seleziona risorsa | Resource selecteren | Välj resurs | Kaynak seçin | | E-Mail-Benachrichtigung an Kunden, deren Termine diese Ressource nutzen | Email notification to customers whose appointments use this resource | Notificación por correo a clientes cuyas citas usan este recurso | Notification par e-mail aux clients dont les rendez-vous utilisent cette ressource | Notifica via email ai clienti i cui appuntamenti utilizzano questa risorsa | E-mailmelding aan klanten van wie de afspraken deze resource gebruiken | E-postmeddelande till kunder vars bokningar använder denna resurs | Randevuları bu kaynağı kullanan müşterilere e-posta bildirimi | | Konflikte | Conflicts | Conflictos | Conflits | Conflitti | Conflicten | Konflikter | Çakışmalar | | Keine Konflikte gefunden | No conflicts found | Sin conflictos encontrados | Aucun conflit trouvé | Nessun conflitto trovato | Geen conflicten gevonden | Inga konflikter hittades | Çakışma Bulunamadı | | Krankheit | Sick leave | Enfermedad | Maladie | Malattia | Ziekte | Sjukdom | Hastalık | | Wochenplan | Week plan | Plan semanal | Planning hebdomadaire | Piano settimanale | Weekplanning | Veckoplan | Haftalık Plan | | Team-Zeiten | Team times | Tiempos del equipo | Temps de l'équipe | Orari del team | Teamtijden | Teamets tider | Ekip süreleri | | am | on | el | le | il | op | den | tarihinde | | Status | Status | Estado | Statut | Stato | Status | Status | Durum | | Datum | Date | Fecha | Date | Data | Datum | Datum | Tarih | | Blockierungstyp / Art des Blocks | Block type | Tipo de bloqueo / Tipo de bloque | Type de blocage / Type de bloc | Tipo di blocco | Blokkadetype / Bloktype | Blockeringstyp / Blocktyp | Engelleme Türü / Blok türü | | Betroffene Kunden benachrichtigen | Notify affected customers | Notificar clientes afectados | Notifier les clients concernés | Notifica clienti interessati | Getroffen klanten informeren | Meddela berörda kunder | Etkilenen müşterileri bildir | --- # Create, search for, and view customer files Menu: Customers → Customer list In the dashboard: https://app.terminz.com/manager/customers Who: Managers with the “Create and Edit Customers” permission. Works in every plan. “Invite to offers” also requires “Send Promotional Emails and SMS.” Updated: 2026-10-20 · https://terminz.com/en/help/kunden # Create, search for, and view customer files The customer list is the list of all people who have booked an appointment at your location or whom you have added yourself. You can find it in the menu under **Customers → Customer list** (`/manager/customers`). ## The List At the top is a row with numbers: “Total customers”, “With appointments”, and, if your location uses a loyalty program with points, “VIP customers”. “With appointments” and “VIP customers” count only the customers on the current page of the list, not all of them. Below that is the table with the columns “Name” (with email below it), “Phone”, “Appointments”, “Expenses”, “Last visit”, and, for the points-based loyalty program, “Plan”. On a mobile device, each row becomes a card. - **Search:** The search field searches first name, last name, and email. It does not search by phone number. - **Sort:** The list starts with “Last name A–Z”. You can switch to “First name A–Z”, “Most recent visit” (the most recent visitor appears at the top), and “Most appointments”. - **Removed customers:** The “Show removed customers” filter shows only the removed customers. They are labeled “Removed”. - **Page size:** The list displays 20 customers per page. Tapping a row opens the customer file. The row menu offers “Book”, “View details”, “Edit”, and “Remove from customer list”. For a removed customer, “Add back” appears instead. ## Create a New Customer 1. Tap **Add customer** in the upper-right corner. The “Create new customer” form opens (as a full-screen sheet on a mobile device). 2. Fill out the fields: - **First name** and **Last name**: Required. - **Email**: Whether this field is required, optional, or not visible at all is determined by your location settings under Settings → Appointments & Bookings → Booking Rules (`/manager/settings/booking`). If the address is already in your customer list, the message “This email is already registered” will appear after one second, along with the “Select existing customer” button. Saving is then canceled with “Email already registered”. - **Phone number**: Same rule as for the email; see example `+49 123 456789`. - **Date of birth**: Date field; optional. - **Gender**: Choose from Male, Female, Not Specified, Diverse, Non-Binary, Genderqueer, Transgender, Agender, Two-Spirit. Optional. - **Internal notes**: Free text, visible only to your team. - **Add address (optional)**: Expands the address fields (Search Address, Street, No., ZIP Code, City, State, Country). If the address is required by the booking rules, the fields are always open; if it is hidden, this section is omitted entirely. 3. When you enter an email address, the block **Email contact** appears. The checkbox “The customer gave me this address themselves and agrees to emails about their appointments.” is unchecked by default. Terminz only sends emails to addresses with explicit permission; if this box is unchecked, the address will not receive any emails, including appointment confirmations. The second checkbox “They also want appointment reminders.” can only be checked if the first one is checked. 4. Tap **Create customer**. Here's what happens next: - If the person has no email, phone number, or date of birth, Terminz asks “No contact information”: “Create anyway” creates the entry, “Back” cancels the process. - “Customer created” appears, the form closes, and the list reloads. - If the email belongs to a person who already has a Terminz profile, it will be linked to your location, and Terminz will email them to request approval of their profile. Until then, you'll see their first name and the first letter of their last name, along with your own details; the list will include a note regarding approval. - For walk-in customers who aren't listed in the customer list, book the appointment as a walk-in (see “Create an appointment in the dashboard”). ## Booking an Appointment for a Customer In the row menu, select **Book** (or “Book appointment” on the map). This opens the booking wizard under Appointments → New Appointment with the customer already selected; you'll start with the service. The entry is missing if you lack the permission to book or if the customer has been removed. ## The Customer File Tapping the row or “View details” opens `/manager/customers/:id`. The name appears at the top, with “Remove from customer list” next to it (“Add back” for removed customers). The small help icon next to the title (“Customer file and Terminz profile”) explains the difference between the person's Terminz profile and your customer file. The page has the following sections: - **Visit rhythm:** when the person was last there and, on average, how many days between visits, using “On track” or “Overdue”. If there was only one visit, it says “too few to establish a pattern”; if there were no visits, “No visit recorded yet”. Next to that are “Total expenses”, “Total visits”, “Loyalty points” for the loyalty points program, and always “Engagement score” (Strong, Medium, Weak). - **Appointments:** “Total appointments”, “Completed”, “Canceled”, and “No show” (with the date of the last visit). - **Contact information:** the information the person provided when scheduling an appointment (email, phone number, date of birth, address). You'll only see this once they've approved the profile for you. - **Own details:** notes you've made about the person. With **Edit**, you switch to edit mode and can change the first name, last name, email, phone number, and address. This information is part of your customer file and does not change the person's profile. If something required by your location for each booking is missing, “Fill in” will appear there. - **Customer value:** “Total revenue”, “Avg. Days Between Visits”, “Customer lifetime (days)” (appears as soon as data is available). - **Customer notes:** a text field “Add notes about this customer...”, visible only to your team at this location. Neither the person nor other businesses can see it. - **Traits:** “Relationship” (“Through an appointment” or “Imported”), “Groups”, and “Profile extensions” (Medical, Fitness, Pets, Vehicle, Legal), if applicable. Save changes to “Own details” and the notes together using the bar at the bottom (Save or Discard). After that, “Customer notes have been saved successfully” appears. **Invite to offers** appears for customers with an email address if you have the permission “Send promotional emails and text messages.” The button sends an invitation to view the offers; the person decides for themselves. If the address has already opted out or is already receiving offers, Terminz won't send anything and will indicate this. ## Removing and Re-adding a Customer **Remove from customer list** (row menu or customer file) asks: “ will be removed from your customer list. The account and appointment data will be retained, and you can add the customer back at any time.” Press **Remove** to confirm. Nothing will be deleted. Use the filter “Show removed customers” and **Add back** to bring the person back (“Customer added back”). ## Frequently Asked Questions **Why do I only see a first name and a letter for a customer?** The person's Terminz profile has not yet been approved for your location. Terminz has asked them; until you receive a response, you'll only see your own information. **Where can I change whether email or phone number is required?** Settings → Appointments & Booking → Booking Rules. **Can I permanently delete a customer?** Not in the customer list—there's only “Remove” there. For everything else, contact us under Help → Messages. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Kunden | Customers | Clientes | Clients | Clienti | Klanten | Kunder | Müşteriler | | Kundenliste | Customer list | Lista de clientes | Liste des clients | Elenco clienti | Klantenlijst | Kundlista | Müşteri listesi | | Kunde hinzufügen | Add customer | Agregar cliente | Ajouter un client | Aggiungi cliente | Klant toevoegen | Lägg till kund | Müşteri Ekle | | Vorname | First name | Nombre | Prénom | Nome | Voornaam | Förnamn | Ad | | Nachname | Last name | Apellidos | Nom de famille | Cognome | Achternaam | Efternamn | Soyad | | E-Mail | Email | Correo / Correo electrónico | E-mail | E-mail | E-mail | E-post | E-posta | | Telefonnummer | Phone number | Número de teléfono | Numéro de téléphone | Numero di telefono | Telefoonnummer | Telefonnummer | Telefon numarası | | Geburtsdatum | Date of birth | Fecha de nacimiento | Date de naissance | Data di nascita | Geboortedatum | Födelsedatum | Doğum tarihi | | Geschlecht | Gender | Género | Genre | Genere | Geslacht | Kön | Cinsiyet | | Interne Notizen | Internal notes | Notas internas | Notes internes | Note interne | Interne notities | Interna anteckningar | Dahili notlar | | Adresse hinzufügen (optional) | Add address (optional) | Añadir dirección (opcional) | Ajouter une adresse (facultatif) | Aggiungi indirizzo (facoltativo) | Adres toevoegen (optioneel) | Lägg till adress (valfritt) | Adres ekle (isteğe bağlı) | | Kontakt per E-Mail | Email contact | Contacto por correo | Contact par e-mail | Contatto via e-mail | Contact per e-mail | Kontakt via e-post | E-posta ile iletişim | | Kunde erstellen | Create customer | Crear cliente | Créer le client | Crea cliente | Klant aanmaken | Skapa kund | Müşteri Oluştur | | Buchen | Book | Reservar | Réserver | Prenota | Boeken | Boka | Randevu | | Bearbeiten | Edit | Editar | Modifier | Modifica | Bewerken | Redigera | Düzenle | | Zu Angeboten einladen | Invite to offers | Invitar a ofertas | Inviter aux offres | Invita alle offerte | Uitnodigen voor aanbiedingen | Bjud in till erbjudanden | Tekliflere davet et | | Aus Kundenliste entfernen | Remove from customer list | Eliminar de la lista de clientes | Retirer de la liste de clients | Rimuovi dall'elenco clienti | Uit klantenlijst verwijderen | Ta bort från kundlistan | Müşteri listesinden kaldır | | Entfernen | Remove | Eliminar | Supprimer | Rimuovi | Verwijderen | Ta bort | Kaldır | | Wieder hinzufügen | Add back | Volver a añadir | Rajouter | Riaggiungi | Opnieuw toevoegen | Lägg till igen | Yeniden ekle | | Gesamte Kunden | Total customers | Clientes totales | Clients totaux | Clienti totali | Totaal aantal klanten | Totalt antal kunder | Toplam Müşteriler | | Mit Terminen | With appointments | Con Citas | Avec rendez-vous | Con appuntamenti | Met afspraken | Med möten | Randevulu | | VIP Kunden | VIP customers | Clientes VIP | Clients VIP | Clienti VIP | VIP-klanten | VIP-kunder | VIP Müşteriler | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Telefon / Handy | Phone | Teléfono / Móvil | Téléphone / Mobile | Telefono / Cellulare | Telefoon / Mobiel | Telefon / Mobil | Telefon / Cep telefonu | | Termine | Appointments | Citas | Rendez-vous | Appuntamenti | Afspraken | Bokningar | Randevular | | Ausgaben | Expenses | Gastos | Dépenses | Spese | Uitgaven | Utgifter | Giderler | | Letzter Besuch | Last visit | Última visita | Dernière visite | Ultima visita | Laatste bezoek | Senaste besöket | Son Ziyaret | | Tarif | Plan | Plan | Forfait | Piano | Pakket | Abonnemang | Paket | | Nachname A–Z | Last name A–Z | Apellido A–Z | Nom A–Z | Cognome A–Z | Achternaam A–Z | Efternamn A–Ö | Soyadı A–Z | | Vorname A–Z | First name A–Z | Nombre A–Z | Prénom A–Z | Nome A–Z | Voornaam A–Z | Förnamn A–Ö | Ad A–Z | | Zuletzt da | Most recent visit | Visita más reciente | Visite la plus récente | Visita più recente | Laatst geweest | Senaste besök | En son ziyaret | | Meiste Termine | Most appointments | Más citas | Le plus de rendez-vous | Più appuntamenti | Meeste afspraken | Flest bokningar | En çok randevu | | Entfernte Kunden anzeigen | Show removed customers | Mostrar clientes eliminados | Afficher les clients retirés | Mostra clienti rimossi | Verwijderde klanten tonen | Visa borttagna kunder | Kaldırılan müşterileri göster | | Entfernt | Removed | Eliminado | Retiré | Rimosso | Verwijderd | Borttagen | Kaldırıldı | | Details anzeigen | View details | Ver detalles | Voir les détails | Visualizza dettagli | Details bekijken | Visa detaljer | Detayları Görüntüle | | Neuen Kunden erstellen | Create new customer | Crear nuevo cliente | Créer un nouveau client | Crea nuovo cliente | Nieuwe klant aanmaken | Skapa ny kund | Yeni Müşteri Oluştur | | Bestehenden Kunden auswählen | Select existing customer | Seleccionar cliente existente | Sélectionner le client existant | Seleziona cliente esistente | Bestaande klant selecteren | Välj befintlig kund | Mevcut Müşteriyi Seç | | E-Mail bereits registriert | Email already registered | Correo electrónico ya registrado | E-mail déjà enregistré | E-mail già registrata | E-mail al geregistreerd | E-post redan registrerad | E-posta Zaten Kayıtlı | | Der Kunde hat mir diese Adresse selbst gegeben und ist mit E-Mails zu seinen Terminen einverstanden. | The customer gave me this address themselves and agrees to emails about their appointments. | El cliente me dio esta dirección en persona y acepta recibir correos sobre sus citas. | Le client m'a donné cette adresse lui-même et accepte les e-mails concernant ses rendez-vous. | Il cliente mi ha dato questo indirizzo di persona ed è d'accordo a ricevere e-mail sui suoi appuntamenti. | De klant heeft mij dit adres zelf gegeven en gaat akkoord met e-mails over zijn afspraken. | Kunden har gett mig den här adressen själv och samtycker till e-post om sina bokningar. | Müşteri bu adresi bana kendisi verdi ve randevularıyla ilgili e-postaları almayı kabul ediyor. | | Er möchte zusätzlich Terminerinnerungen bekommen. | They also want appointment reminders. | También quiere recibir recordatorios de sus citas. | Il souhaite également recevoir des rappels de rendez-vous. | Vuole ricevere anche i promemoria degli appuntamenti. | Wil daarnaast ook afspraakherinneringen ontvangen. | Vill dessutom få påminnelser om bokningar. | Ayrıca randevu hatırlatmaları da almak istiyor. | | Keine Kontaktdaten | No contact information | Sin datos de contacto | Aucune coordonnée | Nessun recapito | Geen contactgegevens | Inga kontaktuppgifter | İletişim bilgisi yok | | Trotzdem erstellen | Create anyway | Crear de todos modos | Créer quand même | Crea comunque | Toch aanmaken | Skapa ändå | Yine de oluştur | | Zurück | Back | Atrás | Retour | Indietro | Terug | Tillbaka | Geri | | Kunde erstellt | Customer created | Cliente creado | Client créé | Cliente creato | Klant aangemaakt | Kund skapad | Müşteri oluşturuldu | | Termin buchen | Book appointment | Reservar cita | Prendre rendez-vous | Prenota appuntamento | Afspraak boeken | Boka tid | Randevu Al | | Kundenakte und Terminz-Profil | Customer file and Terminz profile | Ficha de cliente y perfil de Terminz | Dossier client et profil Terminz | Scheda cliente e profilo Terminz | Klantdossier en Terminz-profiel | Kundmapp och Terminz-profil | Müşteri dosyası ve Terminz profili | | Im Rhythmus | On track | Al día | Dans les temps | In linea | Op schema | I fas | Ritminde | | Überfällig | Overdue | Retrasado | En retard | In ritardo | Te laat | Försenad | Gecikmiş | | Noch kein Besuch erfasst | No visit recorded yet | Todavía sin visitas registradas | Aucune visite enregistrée | Nessuna visita registrata | Nog geen bezoek geregistreerd | Inget besök registrerat än | Henüz ziyaret kaydı yok | | Gesamtausgaben | Total expenses | Total gastos | Total dépenses | Totale spese | Totale kosten | Totala utgifter | Toplam Giderler | | Besuche insgesamt | Total visits | Total de visitas | Total des visites | Totale visite | Totaal bezoeken | Totalt besök | Toplam Ziyaret | | Treuepunkte | Loyalty points | Puntos de fidelidad | Points de fidélité | Punti fedeltà | Loyaliteitspunten | Lojalitetspoäng | Sadakat Puanları | | Engagement-Score | Engagement score | Puntuación de participación | Score d'engagement | Punteggio di coinvolgimento | Betrokkenheidsscore | Engagemangsresultat | Etkileşim Puanı | | Termine insgesamt | Total appointments | Total de citas | Nombre total de rendez-vous | Appuntamenti totali | Totaal aantal afspraken | Totalt antal möten | Toplam Randevu | | Abgeschlossen | Completed | Completado | Terminé | Completato | Voltooid | Slutförd | Tamamlandı | | Storniert | Canceled | Cancelado | Annulé | Annullato | Geannuleerd | Avbruten | İptal Edildi | | Nicht erschienen | No show | No presentado | Absent | Assente | Niet verschenen | Utebliven | Gelmedi | | Nachtragen | Fill in | Añadir | Compléter | Aggiungi | Aanvullen | Lägg till | Ekle | | Gesamtumsatz | Total revenue | Ingresos totales | Revenu total | Ricavi totali | Totale omzet | Totala intäkter | Toplam Gelir | | Durchschn. Tage zwischen Besuchen | Avg. Days Between Visits | Promedio Días entre visitas | Moy. Jours entre les visites | Media Giorni tra le visite | Gem. Dagen tussen bezoeken | Genomsnittlig Dagar mellan besök | Ortalama Ziyaretler Arasındaki Günler | | Kundenlebensdauer (Tage) | Customer lifetime (days) | Vida útil del cliente (días) | Durée de vie du client (jours) | Durata del cliente (giorni) | Klantlevensduur (dagen) | Kundlivstid (dagar) | Müşteri Ömrü (Gün) | | Notizen zu diesem Kunden hinzufügen... | Add notes about this customer... | Añadir notas sobre este cliente... | Ajouter des notes sur ce client... | Aggiungi note su questo cliente... | Voeg notities toe over deze klant... | Lägg till anteckningar om denna kund... | Bu müşteri hakkında not ekleyin... | | Beziehung | Relationship | Relación | Relation | Relazione | Relatie | Relation | İlişki | | Über einen Termin | Through an appointment | A través de una cita | Via un rendez-vous | Tramite un appuntamento | Via een afspraak | Via en bokning | Randevu üzerinden | | Importiert | Imported | Importado | Importé | Importato | Geïmporteerd | Importerad | İçe aktarıldı | | Gruppen | Groups | Grupos | Groupes | Gruppi | Groepen | Grupper | Gruplar | | Profilerweiterungen | Profile extensions | Extensiones de perfil | Extensions de profil | Estensioni del profilo | Profielextensies | Profiltillägg | Profil Uzantıları | | Eigene Angaben | Own details | Datos propios | Données propres | Dati propri | Eigen gegevens | Egna uppgifter | Kendi bilgileriniz | | Kundennotizen wurden erfolgreich gespeichert | Customer notes have been saved successfully | Las notas de los clientes se han guardado correctamente. | Les notes des clients ont été enregistrées avec succès | Le note del cliente sono state salvate con successo | Klantnotities zijn succesvol opgeslagen | Kundanteckningar har sparats | Müşteri notları başarıyla kaydedildi | | Kunde wieder hinzugefügt | Customer added back | Cliente añadido de nuevo | Client rajouté | Cliente riaggiunto | Klant opnieuw toegevoegd | Kunden tillagd igen | Müşteri yeniden eklendi | | Adresse | Address | Dirección | Adresse | Indirizzo | Adres | Adress | Adres | --- # Invite customers via the registration link Menu: Customers → Invite customers In the dashboard: https://app.terminz.com/manager/customers/registration-link Who: Managers with the “Create and Edit Customers” permission. Works in every plan. Updated: 2026-10-20 · https://terminz.com/en/help/kunden-einladen # Invite customers via the registration link With the registration link, customers can sign up with you on their own without you having to enter anything. Anyone who signs up is added to your customer list. You can find the page in the menu under **Customers → Invite customers** (`/manager/customers/registration-link`). ## The Link At the very top is card “Your registration link”. The link takes the form `/c/` on the Terminz website and uses your location's address, not a random code. - **Allow registration through this link:** the map toggle. If it's off, it says “The link is off. Nobody can sign up through it right now.”. Use **Switch the link on** to turn it on. - **Copy link** copies the link to the clipboard; **Open the page** opens the page as customers see it. - The card displays “Signed up” (how many people have signed up via the link) and “Last sign-up” (“Nobody yet”, as long as no one has signed up yet). The cards below only appear while the link is active. ## Sign and Cards Under “Poster and cards”, print the QR code. There are three formats: “Poster A4” (a sheet for the window or wall; the code can be scanned from two meters away), “Counter card A5” (half a page for the counter, right next to the till), and “Handouts” (eight cards on an A4 sheet to cut out and hand out). The code is the same everywhere. If your browser blocks the print window, “Pop-up blocked. Allow pop-ups to print.” will appear ## Required Fields in the Form Here you decide what someone must fill out before they can sign up. There are four radio buttons to choose from: **Phone**, **Email**, **Address**, and **Date of birth**. “First and last name are always asked for.” The more you require, the more people will drop out; a phone number and email address are almost always enough. You can save the change using the bar at the bottom (“You have unsaved changes”) by clicking “Save” or “Discard.” ## Message to Send Under “Message to send”, write what you want your customers to read. The field “Message” is pre-filled with text (“Hi! We work with Terminz now. Sign up here and we will have your details for appointments and reminders:”). “The link is appended automatically.” Below that, “How it arrives” shows the preview. - **Copy text** copies the message and link so you can paste them into WhatsApp, Instagram, or your status. - **Share** opens your device's share menu. The button only appears if your browser supports this feature. - **Send by email** opens your email app with the subject line “Sign up with us”. You can save the message, just like the required information, using the bar at the bottom. ## What Happens After Registration - Anyone who signs up will then appear in the customer list. If Terminz already knows the person, it recognizes them by their number and merges the two entries instead of creating a second one. - There are two separate checkboxes: Appointment reminders are a service. Advertising is something else and is handled via a confirmation email. ## Customers You Already Have There's no Excel import feature for people: Terminz doesn't create a record for anyone who hasn't requested it themselves. You can upload your appointment book; any unknown names in it will be treated as walk-in customers. On the page, “Go to appointment import” takes you there. ## Frequently Asked Questions **Can I add customers myself?** Yes, individually in the customer list using “Add customer” (see “Create, search for, and view customer files”). **The link isn't working anymore. What should I do?** Turn off the switch “Allow registration through this link”. Anyone who opens the link after that will no longer be able to sign up. **Can I change the link?** Not on this page. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Kunden | Customers | Clientes | Clients | Clienti | Klanten | Kunder | Müşteriler | | Kunden einladen | Invite customers | Invitar clientes | Inviter des clients | Invita clienti | Klanten uitnodigen | Bjud in kunder | Müşteri davet et | | Link einschalten | Switch the link on | Activar el enlace | Activer le lien | Attiva il link | Link aanzetten | Slå på länken | Bağlantıyı aç | | Link kopieren | Copy link | Copiar enlace | Copier le lien | Copia link | Link kopiëren | Kopiera länk | Bağlantıyı kopyala | | Seite ansehen | Open the page | Ver la página | Voir la page | Apri la pagina | Pagina bekijken | Öppna sidan | Sayfayı aç | | Telefon / Handy | Phone | Teléfono / Móvil | Téléphone / Mobile | Telefono / Cellulare | Telefoon / Mobiel | Telefon / Mobil | Telefon / Cep telefonu | | E-Mail | Email | Correo / Correo electrónico | E-mail | E-mail | E-mail | E-post | E-posta | | Adresse | Address | Dirección | Adresse | Indirizzo | Adres | Adress | Adres | | Geburtsdatum | Date of birth | Fecha de nacimiento | Date de naissance | Data di nascita | Geboortedatum | Födelsedatum | Doğum tarihi | | Text kopieren | Copy text | Copiar el texto | Copier le texte | Copia il testo | Tekst kopiëren | Kopiera texten | Metni kopyala | | Teilen | Share | Compartir | Partager | Condividi | Delen | Dela | Paylaş | | Per E-Mail senden | Send by email | Enviar por correo | Envoyer par e-mail | Invia per e-mail | Per e-mail versturen | Skicka med e-post | E-posta ile gönder | | Dein Registrierungslink | Your registration link | Tu enlace de registro | Votre lien d'inscription | Il tuo link di registrazione | Jouw registratielink | Din registreringslänk | Kayıt bağlantınız | | Der Link ist aus. Niemand kann sich gerade darüber eintragen. | The link is off. Nobody can sign up through it right now. | El enlace está apagado. Ahora mismo nadie puede apuntarse por ahí. | Le lien est désactivé. Personne ne peut s'inscrire par ce biais pour le moment. | Il link è spento. Al momento nessuno può registrarsi da lì. | De link staat uit. Op dit moment kan niemand zich er via inschrijven. | Länken är avstängd. Just nu kan ingen skriva in sig via den. | Bağlantı kapalı. Şu anda kimse buradan kaydolamaz. | | Selbst eingetragen | Signed up | Registrados | Inscrits | Registrati | Ingeschreven | Inskrivna | Kaydolanlar | | Letzte Eintragung | Last sign-up | Último registro | Dernière inscription | Ultima registrazione | Laatste inschrijving | Senaste registrering | Son kayıt | | Noch niemand | Nobody yet | Todavía nadie | Personne pour l'instant | Ancora nessuno | Nog niemand | Ingen ännu | Henüz kimse yok | | Aushang und Karten | Poster and cards | Cartel y tarjetas | Affiche et cartes | Poster e bigliettini | Poster en kaartjes | Affisch och kort | Afiş ve kartlar | | Aushang A4 | Poster A4 | Cartel A4 | Affiche A4 | Poster A4 | Poster A4 | Affisch A4 | A4 afiş | | Aufsteller A5 | Counter card A5 | Tarjeta de mostrador A5 | Chevalet A5 | Cartellino A5 | Toonbankkaart A5 | Diskkort A5 | A5 tezgah kartı | | Karten | Handouts | Tarjetas | Cartes | Bigliettini | Kaartjes | Kort | Kartlar | | Pop-up blockiert. Bitte Pop-ups fürs Drucken erlauben. | Pop-up blocked. Allow pop-ups to print. | Ventana emergente bloqueada. Permite las ventanas emergentes para imprimir. | Fenêtre pop-up bloquée. Autorisez les fenêtres pop-up pour imprimer. | Popup bloccato. Consenti i popup per stampare. | Pop-up geblokkeerd. Sta pop-ups toe om af te drukken. | Popup-fönstret blockerades. Tillåt popup-fönster för att skriva ut. | Açılır pencere engellendi. Yazdırmak için açılır pencerelere izin verin. | | Vor- und Nachname werden immer abgefragt. | First and last name are always asked for. | El nombre y los apellidos se piden siempre. | Le prénom et le nom sont toujours demandés. | Nome e cognome vengono sempre richiesti. | Voor- en achternaam worden altijd gevraagd. | För- och efternamn frågas alltid efter. | Ad ve soyad her zaman sorulur. | | Du hast ungespeicherte Änderungen | You have unsaved changes | Tienes cambios sin guardar | Vous avez des modifications non enregistrées | Hai modifiche non salvate | Je hebt niet-opgeslagen wijzigingen | Du har osparade ändringar | Kaydedilmemiş değişiklikleriniz var | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Nachricht zum Verschicken | Message to send | Mensaje para enviar | Message à envoyer | Messaggio da inviare | Bericht om te versturen | Meddelande att skicka | Gönderilecek mesaj | | Nachricht | Message | Mensaje | Message | Messaggio | Bericht | Meddelande | Mesaj | | Hallo, wir arbeiten jetzt mit Terminz. Trage dich hier kurz ein, dann haben wir deine Daten für Termine und Erinnerungen: | Hi! We work with Terminz now. Sign up here and we will have your details for appointments and reminders: | ¡Hola! Ahora trabajamos con Terminz. Apúntese aquí y así tendremos sus datos para citas y recordatorios: | Bonjour ! Nous travaillons désormais avec Terminz. Inscrivez-vous ici, nous aurons ainsi vos coordonnées pour les rendez-vous et les rappels : | Buongiorno! Ora lavoriamo con Terminz. Si registri qui, così abbiamo i suoi dati per appuntamenti e promemoria: | Hallo! We werken nu met Terminz. Schrijf je hier even in, dan hebben we je gegevens voor afspraken en herinneringen: | Hej! Vi jobbar med Terminz nu. Skriv in dig här, så har vi dina uppgifter för bokningar och påminnelser: | Merhaba! Artık Terminz kullanıyoruz. Buradan kaydolun, randevu ve hatırlatmalar için bilgileriniz bizde olsun: | | Der Link wird automatisch angehängt. | The link is appended automatically. | El enlace se añade automáticamente. | Le lien est ajouté automatiquement. | Il link viene aggiunto automaticamente. | De link wordt automatisch toegevoegd. | Länken läggs till automatiskt. | Bağlantı otomatik olarak eklenir. | | So kommt es an | How it arrives | Así llega | Ce que ça donne | Come arriva | Zo komt het aan | Så ser det ut | Nasıl görünecek | | Trage dich bei uns ein | Sign up with us | Apúntese con nosotros | Inscrivez-vous chez nous | Si registri da noi | Schrijf je bij ons in | Skriv in dig hos oss | Bize kaydolun | | Zum Terminbuch-Import | Go to appointment import | Ir a la importación de la agenda | Aller à l'import de l'agenda | Vai all'import dell'agenda | Naar de agenda-import | Till bokningsboksimporten | Randevu defteri aktarımına git | | Kunde hinzufügen | Add customer | Agregar cliente | Ajouter un client | Aggiungi cliente | Klant toevoegen | Lägg till kund | Müşteri Ekle | | Registrierung über diesen Link erlauben | Allow registration through this link | Permitir el registro a través de este enlace | Autoriser l'inscription via ce lien | Consenti la registrazione tramite questo link | Registratie via deze link toestaan | Tillåt registrering via den här länken | Bu bağlantı üzerinden kaydolmaya izin ver | --- # Read, Approve, and Respond to Reviews Menu: Customers → Reviews In the dashboard: https://app.terminz.com/manager/reviews Who: Any manager at the location, regardless of their own permissions. This menu item is part of the accounting functions and appears in the Complete plan and higher. Updated: 2026-10-20 · https://terminz.com/en/help/bewertungen # Read, Approve, and Respond to Reviews This is where reviews submitted by customers after an appointment appear. You can find the page in the menu under **Customers → Reviews** (`/manager/reviews`). It displays the reviews for the location selected at the top of the dashboard. You can set whether new reviews appear immediately or only after you approve them in the review settings (see “Set Up Reviews and Review Requests”). The **Settings** button in the top right corner takes you directly there. Click **Refresh** to reload the list. ## Numbers at the Top A number bar summarizes: “Total reviews”, “Average rating”, “Pending approval”, “Verified reviews”, “Requests (30 days)”, “of which first visits”, and “Reviews from requests”. The last three show how many review requests were sent out in the last 30 days, how many of those were sent to first-time visitors, and how many reviews resulted from them. Below that, “Rating distribution” shows, by star rating, how many reviews there are and what percentage they represent. It only appears when there are reviews. ## Search, Filter, Sort Above the list are three controls: - **Search field** “Search reviews...”: searches for titles, text, and customer names. - **Filter by status:** “All statuses”, “Pending”, “Approved”, “Rejected”, or “Hidden”. - **Sort by:** “Newest first”, “Oldest first”, “Highest rated”, “Lowest rated”, or “Most helpful”. The list shows 20 reviews per page; scroll down to see more. If there aren't any yet, it will say “No reviews yet” with a note that customers leave reviews after their appointments are complete. ## Reading a Review Each review has the star rating in a circle on the left, followed by the customer's name, the stars, the status, and the title with the beginning of the text. In addition, if available: - the labels “Verified” and “Featured”; - the number of “reports” if someone has reported the review; - the individual ratings for each service (for example, “Haircut: 5”); - up to three photos and a “+” with the number of additional photos; - your response under “Your reply”; - the date and the number of “helpful” votes. The colored bar on the left indicates the status: yellow for pending, green for approved, red for rejected, gray for hidden. Tapping the row opens “Review details” with the full text, the service ratings, all photos (tapping a photo opens it in full size), your reply marked with “Edited” if you've edited it, and the publication date and time. At the bottom of the window are the same actions as in the row menu. ## Actions On a computer, the quick buttons appear when you hover your mouse over the row. On a mobile device, you can open the actions by tapping the three dots on the right side of the row or in the details. - **Approve:** Only for reviews with status “Pending”. After that, it says “Review approved – The review is now visible on your public page.” - **Reject:** Only for “Pending”. This opens “Reject review”; a reason is required (“Enter rejection reason...”), and only then is **Reject** active. After that, “Review rejected” appears there. - **Reply:** opens “Reply to review” with the “Write your reply...” field. **Send reply** is only active once something is entered there. After that, it says “Reply sent – Your reply has been published.” If you've already replied, the entry is **Edit reply**, and you save it with **Save** (“Reply updated”). Use **Delete reply** to undo it (“Reply deleted”). - **Feature review:** Only for ratings with status “Approved”. Afterward, the rating is marked with “Featured”. **Remove from featured** undoes this. - **Hide:** removes a review from public view without deleting it. It opens “Hide review”; a reason is required (“Enter reason for hiding...”). The customer does not see this reason; it is for your own documentation. Afterward, it displays “Review hidden”, and the review has the status “Hidden”. - **Unhide:** For hidden reviews, this appears instead of “Hide”. Afterward, it says “Review restored – The review is visible again.” You cannot delete a review; you can only reject or hide it. ## Frequently Asked Questions **Where can I see ratings that are still waiting for my approval?** Check the filter “Filter by status” to “Pending”, or look at the top of the number bar at “Pending approval”. **Why don't I see a button “Approve”?** It only appears for reviews with the status “Pending”. If moderation mode is set to “Auto-publish all reviews”, no reviews will appear there. You can set the mode under **Settings → Customers → Reviews & requests**. **How do I remove an inappropriate review from my page?** Tap **Hide** and enter a reason. The review will remain visible to you and can be restored via **Unhide**. **I don't see the menu item “Reviews”.** It's part of the booking features and is only available starting with the “Komplett” plan. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Kunden | Customers | Clientes | Clients | Clienti | Klanten | Kunder | Müşteriler | | Bewertungen | Reviews | Reseñas / Valoraciones | Avis | Recensioni | Beoordelingen | Recensioner / Omdömen | Değerlendirmeler | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Aktualisieren | Refresh | Actualizar | Actualiser | Aggiorna | Vernieuwen | Uppdatera | Yenile | | Ablehnen | Reject | Rechazar | Rejeter | Rifiuta | Afwijzen | Avvisa | Reddet | | Antwort senden | Send reply | Enviar respuesta | Envoyer la réponse | Invia risposta | Antwoord verzenden | Skicka svar | Yanıt Gönder | | Antwort bearbeiten | Edit reply | Editar respuesta | Modifier la réponse | Modifica risposta | Antwoord bewerken | Redigera svar | Yanıtı düzenle | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Antwort löschen | Delete reply | Eliminar respuesta | Supprimer la réponse | Elimina risposta | Antwoord verwijderen | Ta bort svar | Yanıtı sil | | Hervorhebung entfernen | Remove from featured | Quitar de destacados | Supprimer de la sélection | Rimuovi da in primo piano | Verwijderen uit aanbevolen | Ta bort från utvalda | Öne çıkanlardan kaldır | | Bewertungen & Anfragen | Reviews & requests | Reseñas y solicitudes | Avis et demandes | Recensioni e richieste | Reviews & verzoeken | Omdömen & förfrågningar | Yorumlar ve talepler | | Verbergen | Hide | Ocultar | Masquer | Nascondi | Verbergen | Dölj | Gizle | | Einblenden | Unhide | Mostrar | Afficher | Scopri | Zichtbaar maken | Visa upp | Göster | | Gesamtbewertungen | Total reviews | Reseñas totales | Total des avis | Recensioni totali | Totaal beoordelingen | Totalt recensioner | Toplam İncelemeler | | Durchschnittsbewertung | Average rating | Calificación promedio | Note moyenne | Voto medio | Gemiddelde beoordeling | Genomsnittligt betyg | Ortalama Derecelendirme | | Genehmigung ausstehend | Pending approval | Pendiente de aprobación | Approbation en attente | Approvazione in sospeso | Goedkeuring in behandeling | Godkännande väntar | Onay Bekliyor | | Verifizierte Bewertungen | Verified reviews | Reseñas verificadas | Avis vérifiés | Recensioni verificate | Geverifieerde beoordelingen | Verifierade recensioner | Doğrulanmış İncelemeler | | Anfragen (30 Tage) | Requests (30 days) | Solicitudes (30 días) | Demandes (30 jours) | Richieste (30 giorni) | Verzoeken (30 dagen) | Förfrågningar (30 dagar) | Talepler (30 gün) | | davon Erstbesuch | of which first visits | de ellas, primeras visitas | dont premières visites | di cui prime visite | waarvan eerste bezoek | varav första besök | bunların ilk ziyaretleri | | Bewertungen daraus | Reviews from requests | Reseñas obtenidas | Avis obtenus | Recensioni ottenute | Beoordelingen daaruit | Omdömen från förfrågningar | Taleplerden gelen değerlendirmeler | | Bewertungsverteilung | Rating distribution | Distribución de calificaciones | Répartition des notes | Distribuzione del punteggio | Beoordelingsverdeling | Betygsfördelning | Derecelendirme Dağılımı | | Bewertungen suchen... | Search reviews... | Buscar reseñas... | Rechercher des avis... | Cerca recensioni... | Recensies zoeken... | Sök recensioner... | İncelemeleri ara... | | Alle Status | All statuses | Todos los estados | Tous les statuts | Tutti gli stati | Alle statussen | Alla statusar | Tüm durumlar | | Ausstehend / Offen | Pending | Pendiente / Pendientes | En attente | In attesa / In sospeso | In behandeling / Open | Väntande / Väntar | Bekliyor / Beklemede | | Genehmigt | Approved | Aprobado | Approuvé | Approvato | Goedgekeurd | Godkänd | Onaylandı | | Abgelehnt | Rejected | Rechazado / Rechazada | Refusé / Refusée | Rifiutato / Rifiutata | Afgewezen | Avvisad / Avslagen | Reddedildi | | Versteckt | Hidden | Oculto | Masqué | Nascosto | Verborgen | Dolt | Gizli | | Neueste zuerst | Newest first | Lo nuevo primero | Le plus récent en premier | Prima il più recente | Nieuwste eerst | Nyaste först | Önce en yeni | | Älteste zuerst | Oldest first | El más viejo primero | Le plus ancien en premier | Prima il più vecchio | Oudste eerst | Äldst först | Önce en eski | | Beste Bewertung | Highest rated | Mejor calificado | Les mieux notés | Voto più alto | Hoogst gewaardeerd | Högst betyg | En yüksek puan | | Schlechteste Bewertung | Lowest rated | Calificación más baja | Le moins bien noté | Voto più basso | Laagst gewaardeerd | Lägst betyg | En düşük puan | | Am hilfreichsten | Most helpful | Más útil | Le plus utile | Molto utile | Zeer behulpzaam | Mest hjälpsam | En yararlı | | Noch keine Bewertungen | No reviews yet | Aún no hay reseñas | Aucun avis pour l'instant | Nessuna recensione ancora | Nog geen beoordelingen | Inga recensioner ännu | Henüz yorum yok | | Verifiziert | Verified | Verificados | Vérifiés | Verificati | Geverifieerd | Verifierade | Doğrulandı | | Hervorgehoben | Featured | Destacado | À la une | In evidenza | Uitgelicht | Utvald | Öne Çıkan | | Deine Antwort | Your reply | Tu respuesta | Votre réponse | La tua risposta | Je antwoord | Ditt svar | Yanıtınız | | hilfreich | helpful | útil | utile | utile | behulpzaam | hjälpsam | yardımsever | | Bewertungsdetails | Review details | Detalles de la revisión | Détails de l'examen | Dettagli revisione | Beoordelingsdetails | Granska detaljer | Ayrıntıları İncele | | Bearbeitet | Edited | Editado | Modifié | Modificato | Bewerkt | Redigerad | Düzenlendi | | Bewertung ablehnen | Reject review | Rechazar revisión | Rejeter l'examen | Rifiuta la revisione | Beoordeling afwijzen | Avvisa recension | İncelemeyi Reddet | | Ablehnungsgrund eingeben... | Enter rejection reason... | Introduce el motivo del rechazo... | Entrez le motif du refus... | Inserisci il motivo del rifiuto... | Voer de reden van afwijzing in... | Ange skäl för avvisning... | Reddedilme nedenini girin... | | Bewertung abgelehnt | Review rejected | Revisión rechazada | Avis rejeté | Recensione rifiutata | Beoordeling afgewezen | Recension avvisad | İnceleme Reddedildi | | Auf Bewertung antworten | Reply to review | Responder a la reseña | Répondre à l'avis | Rispondi alla recensione | Reageer op recensie | Svara på recension | İncelemeyi Yanıtla | | Schreibe deine Antwort... | Write your reply... | Escribe tu respuesta... | Écrivez votre réponse... | Scrivi la tua risposta... | Schrijf je antwoord... | Skriv ditt svar... | Cevabınızı yazın... | | Antwort aktualisiert | Reply updated | Responder actualizado | Réponse mise à jour | Risposta aggiornata | Antwoord bijgewerkt | Svar Uppdaterat | Yanıt Güncellendi | | Antwort gelöscht | Reply deleted | Responder eliminado | Réponse supprimée | Risposta eliminata | Antwoord verwijderd | Svar raderade | Yanıt Silindi | | Bewertung verstecken | Hide review | Ocultar reseña | Masquer l'avis | Nascondi recensione | Beoordeling verbergen | Dölj recension | İncelemeyi Gizle | | Grund für das Verstecken eingeben... | Enter reason for hiding... | Ingresa el motivo para ocultarse... | Entrez la raison du masquage... | Inserisci il motivo per cui ti nascondi... | Voer de reden voor verbergen in... | Ange anledning till att dölja... | Gizlenme nedenini girin... | | Bewertung versteckt | Review hidden | Revisión Oculta | Avis masqué | Recensione nascosta | Recensie verborgen | Recension Hidden | Gizliyi İncele | | Status filtern | Filter by status | Filtrar por estado | Filtrer par statut | Filtra per stato | Filteren op status | Filtrera efter status | Duruma göre filtrele | | Genehmigen | Approve | Aprobar | Approuver | Approva | Goedkeuren | Godkänn | Onayla | | Alle Bewertungen automatisch veröffentlichen | Auto-publish all reviews | Publicar automáticamente todas las reseñas | Publier automatiquement tous les avis | Pubblica automaticamente tutte le recensioni | Publiceer alle beoordelingen automatisch | Autopublicera alla recensioner | Tüm incelemeleri otomatik olarak yayınla | --- # Create, edit, assign, and deactivate staff members Menu: Team → Staff In the dashboard: https://app.terminz.com/manager/staff Who: Managers with the “Create and Edit Staff members” permission. Saving compensation is only possible with “View Paystubs,” and assigning permissions is only possible with “Manage Other Managers' Permissions.” Works with every plan. Updated: 2026-10-20 · https://terminz.com/en/help/mitarbeiter # Create, edit, assign, and deactivate staff members This is where you manage your team: who works for you, what tasks they handle, when they're available, what they earn, and whether they're allowed to log in to the dashboard. You'll find this page in the menu under **Team → Staff** (`/manager/staff`). It applies to the location selected at the top of the dashboard. Important note: Without an assigned role, no one can book this person. Without work hours, Terminz won't offer any time slots for them. The page has two tabs: **Staff** (the list) and **Assignment** (also accessible via `/manager/staff?tab=assignment`). Next to the title, a small help section (“Staff and their services”) explains in four steps how this all works. ## Tab “Staff” At the top are three numbers: “Total”, “Active”, and “Positions”. Below that is the list with the columns Staff member (Name, the “Owner” flag for owners, “Active” or “Inactive”, and email), Phone, Positions, and Experience (in “Y.”, i.e., years). - You can search and filter by status (active or inactive). You can sort by first name, last name, email, experience, and creation date; the default sort is by creation date, with the most recent entries first. - Tapping a row opens **Edit staff**. - The row menu offers **Edit**, **Permissions** (only if you're authorized to assign permissions), **Disable**, and, for a deactivated person, **Activate**. - In the top-right corner, **Add staff** creates a new person. At the top of the page is the card “Do you want to take appointments yourself?”. With **Enable as service provider**, you become bookable (“You are now bookable”) and appear in the list and during the booking process. After that, the card “You take appointments yourself” displays the indicator “Bookable” and, where something is still missing, the paths **Assign services** and **Set up weekly schedule** (“No weekly schedule yet”). **Turn off** makes you unavailable for booking again; existing appointments remain, and you must cancel or reschedule future ones in advance. ## Create an Staff member 1. Tap **Add staff**. “New staff” opens. The fields are divided into five sections: Person, Position, Compensation, Benefits, and Times, plus the card “Status & access”. On a mobile device, Personal, Position, Compensation, and Access are located under “More”. 2. **Person:** - **Change photo** (“Upload photo” the first time; use “Remove” to hide it again): “Max. 5 MB, JPG, PNG or GIF”. - **Business:** Only visible if you can choose from multiple locations. - **First name** and **Last name:** Required, at least 2 characters. - **Email:** Optional. “Without an email address, the person can only work at the terminal.” You need these for dashboard access. - **Phone**, **Date of birth**, **Address**. - **Gender:** Male, Female, Non-binary, Genderqueer, or Not Specified. 3. **Role:** - **Existing positions (optional):** Positions that already exist in your organization—one or more. - **Position / title (optional):** New titles such as “Assistant,” “Specialist,” or “Manager.” Press Enter after each entry. - **Years of experience:** From 0 to 50. - **Notes:** Free text, such as “Special skills or notes.” 4. **Services:** Here you select what the person offers. There is a search function (“Search service …”), the buttons “All” and “None”, and a display that reads “x of y activated.” The services are grouped by category. A new person is initially approved for all services. On the mobile app, this is indicated as “All y services” with **Adjust**. 5. **Hours:** Working hours for each day of the week using **From**, **To**, and optionally **Break** (“+ Break”; use “Remove break” to clear). A day off shows “Not available”; if a day becomes a workday, it's set to 9:00 AM to 5:00 PM. The presets “Mon-Fri 9-17h” and “Mon-Sat 10-18h” fill in the week with a single tap; “Reset” clears it. On your phone, you can expand the days of the week with **Adjust days** and collapse them again with “Collapse”. 6. **Status & access:** - **Staff active:** “Activation enables appointment bookings”. - **System access:** “Access to staff dashboard”. If no email is provided, it displays “An email address is needed for dashboard access”. - **Send password setup email:** when creating an account. The person receives a link and sets their own password. The button only works if the person is active, has system access, and an email address is entered. 7. The bar at the bottom displays “Still missing: …” as long as required fields are missing. Then **Create** (**Cancel** is discarded). After that, a confirmation message with the name appears. You can enter **Pay** right when you create the person, and it is saved with them. If you lack the permission “View Paystubs”, the person is still created and a message says the pay was not saved. Add it later with **Edit**. ## Compensation In section “Pay”, choose one of three options: - **Not recorded:** Hours continue to be tracked and derived from the calendar. However, no amount is displayed: The cost overview shows “—” instead of €0.00, and the payroll report will be rejected until you enter an amount. - **Hourly:** Field **Hourly rate** in euros, paid for each recorded hour of attendance. If the rate is below the statutory minimum wage, Terminz will issue a warning; this is permitted for apprentices and interns. - **Fixed salary:** Field **Monthly salary** in euros, a fixed monthly amount, regardless of the number of hours. There is also **Overtime rate (optional)**; if left blank, the surcharge from the time tracking settings applies. The **Personnel number** appears in every DATEV line. Without it, your tax advisor cannot assign the payroll data. The compensation is applied when you save the person's record, but only if you've made changes to it. Simply changing a name does not trigger any action. To do this, you need the “View Payroll Statements” permission. ## Editing, Permissions, and Access **Edit** opens the same form under “Edit staff”, pre-filled with the previous values. Saving applies the changes. For a person with system access, you'll find **Reset password** there with the **Send email** button; the person will then receive a link to reset their access. **Permissions** in the row menu opens a dialog where you can enable individual functions. You can search for a permission (“Search permission”), select a template (“Choose a template or pick permissions manually”), or check boxes individually, organized by category. A preview shows “What does … see?”, i.e., how many pages the person will be able to view with this permission. Save with **Save changes**; if you close the dialog before saving, Terminz will ask “Discard changes?”. A permission does not change the role: The person remains a staff member and is simply granted additional individual functions. Owners have access to everything anyway. ## Deactivate and Reactivate If someone no longer works for you, don't delete them—just deactivate them. **Disable** in the row menu opens “Deactivate …”, asking when and for what purpose: - **Effective from:** now or a future date. - **What it covers:** at least one area; otherwise, “Select at least one scope.” appears. The options are “Bookings” (no more new appointments with this person), “System login” (no more logins), “Email notifications” (no more system or ticket emails), and “Ticket assignments”. - **Reason:** Free text, optional. If appointments have already been booked for this person in the future, Terminz displays “Existing future appointments” with the number and the first date. If you confirm with **Continue and unassign**, you release these appointments; they are marked with a red border so you can assign them to another person. If you only want to prevent new bookings, leave “System login” blank, and the appointments remain with the person. If the date is in the future, “Deactivation scheduled” appears after it and “Deactivates on …” in the list; otherwise, “Staff deactivated” and “Inactive since …”. **Activate** for an inactive person opens “Reactivate …” with the same fields **Effective from**, **What it covers**, and **Reason**; the result is called “Staff reactivated” or “Reactivation scheduled”. ## Tab “Assignment” Here you can specify which staff members are responsible for which tasks without having to open each person's profile individually. The staff members are listed on the left, and the tasks on the right. The card “Bookable” shows how many tasks each person is already handling. Use “All” and “Open” to switch between all tasks and those that are still unassigned. - On the computer, drag a benefit onto a staff member or select the staff member and tap the benefits (“Authorize”, then “Authorized”). - On your phone, tap a staff member, then tap the benefits. Use “Change staff” to switch to a different person. - Changes aren't saved until you tap **Save** in the bar at the bottom. After that, it will say, for example, “2 changes saved.” ## Frequently Asked Questions **How can I manage a staff member without dashboard access?** Leave the email field blank or turn off **System access**. The person will then only work at the terminal. **Why can't a staff member see appointments in the dashboard?** Check whether **Staff active** and **System access** are enabled and an email address is entered. **Why can't anyone book this person?** Usually, a service is missing (Services section or “Assignment” tab) or their work hours are missing (Times section). **How do I remove someone from the team?** In the row menu, select **Disable**, specifying the date and sections. The person can be added back later using **Activate**. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Team | Team | Equipo | Équipe | Team | Team | Team | Ekip | | Mitarbeiter | Staff | Personal / Empleado | Personnel / Collaborateur | Personale / Collaboratore | Personeel / Medewerker | Personal / Medarbetare | Personel | | Zuordnung | Assignment | Asignación | Affectation | Assegnazione | Toewijzing | Tilldelning | Atama | | Mitarbeiter bearbeiten | Edit staff | Editar personal | Modifier le personnel | Modifica personale | Personeelslid bewerken | Redigera personal | Personeli düzenle | | Bearbeiten | Edit | Editar | Modifier | Modifica | Bewerken | Redigera | Düzenle | | Berechtigungen | Permissions | Permisos | Autorisations | Permessi | Rechten | Behörigheter | İzinler | | Deaktivieren | Disable | Desactivar | Désactiver | Disattiva | Uitschakelen | Inaktivera | Devre dışı bırak | | Aktivieren | Activate | Activar | Activer | Attiva | Activeren | Aktivera | Etkinleştir | | Mitarbeiter hinzufügen | Add staff | Añadir empleado | Ajouter un employé | Aggiungi personale | Personeelslid toevoegen | Lägg till personalmedlem | Personel ekle | | Als Dienstleister aktivieren | Enable as service provider | Activar como proveedor de servicios | Activer comme prestataire | Attiva come fornitore di servizi | Als dienstverlener activeren | Aktivera som tjänsteutövare | Hizmet sağlayıcı olarak etkinleştir | | Dienste zuweisen | Assign services | Asignar servicios | Attribuer des prestations | Assegna servizi | Diensten toewijzen | Tilldela tjänster | Hizmet ata | | Wochenplan einrichten | Set up weekly schedule | Configurar horario semanal | Configurer le planning | Configura il piano settimanale | Weekrooster instellen | Skapa veckoschema | Haftalık planı oluştur | | Modus beenden / Ausschalten | Turn off | Desactivar modo / Desactivar | Désactiver le mode / Désactiver | Disattiva modalità / Disattiva | Modus uitschakelen / Uitschakelen | Stäng av läget / Stäng av | Modu kapat / Kapat | | Foto ändern | Change photo | Cambiar foto | Changer la photo | Cambia foto | Foto wijzigen | Byt foto | Fotoğrafı değiştir | | Vorname | First name | Nombre | Prénom | Nome | Voornaam | Förnamn | Ad | | E-Mail: | Email: | Correo electrónico: | E-mail: | E-mail: | E-mail: | E-post: | E-posta: | | Telefon / Handy | Phone | Teléfono / Móvil | Téléphone / Mobile | Telefono / Cellulare | Telefoon / Mobiel | Telefon / Mobil | Telefon / Cep telefonu | | Geburtsdatum | Date of birth | Fecha de nacimiento | Date de naissance | Data di nascita | Geboortedatum | Födelsedatum | Doğum tarihi | | Adresse | Address | Dirección | Adresse | Indirizzo | Adres | Adress | Adres | | Anpassen | Adjust | Ajustar | Ajuster | Modifica | Aanpassen | Anpassa | Düzenle | | Von | From | Desde | De | Da | Van | Från | Başlangıç | | Bis / An | To | Hasta / Para | À | A | Tot / Aan | Till | Bitiş / Alıcı | | Pause | Break | Descanso | Pause | Pausa | Pauze | Rast | Mola | | Tage anpassen | Adjust days | Ajustar días | Ajuster les jours | Modifica giorni | Dagen aanpassen | Anpassa dagar | Günleri düzenle | | Erstellen | Create | Crear | Créer | Crea | Aanmaken | Skapa | Oluştur | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Vergütung | Pay | Remuneración | Rémunération | Retribuzione | Beloning | Ersättning | Ücret | | Stundensatz | Hourly rate | Tarifa por hora | Taux horaire | Tariffa oraria | Uurtarief | Timtaxa | Saat ücreti | | Monatsgehalt | Monthly salary | Salario mensual | Salaire mensuel | Stipendio mensile | Maandsalaris | Månadslön | Aylık maaş | | Überstundensatz (optional) | Overtime rate (optional) | Tarifa de horas extra (opcional) | Taux des heures supplémentaires (facultatif) | Tariffa straordinari (facoltativa) | Overwerktarief (optioneel) | Övertidsersättning (valfritt) | Fazla mesai ücreti (isteğe bağlı) | | Personalnummer | Personnel number | Número de personal | Numéro de personnel | Numero di matricola | Personeelsnummer | Personalnummer | Personel numarası | | Passwort zurücksetzen | Reset password | Restablecer contraseña | Réinitialiser le mot de passe | Reimposta password | Wachtwoord resetten | Återställ lösenord | Şifreyi Sıfırla | | E-Mail senden | Send email | Enviar correo electrónico | Envoyer l'e-mail | Invia e-mail | E-mail sturen | Skicka e-post | E-posta Gönder | | Änderungen speichern | Save changes | Guardar cambios | Enregistrer les modifications | Salva modifiche | Wijzigingen opslaan | Spara ändringar | Değişiklikleri Kaydet | | Weiter und freigeben | Continue and unassign | Continuar y liberar | Continuer et libérer | Continua e libera | Doorgaan en vrijgeven | Fortsätt och frigör | Devam et ve serbest bırak | | Gültig ab | Effective from | En vigor desde / Válido desde | En vigueur à partir du / À partir du | In vigore dal / Valido dal | Geldig vanaf | Gäller från | Geçerlilik başlangıcı | | Was betroffen ist | What it covers | Qué abarca | Ce que cela couvre | Cosa comprende | Wat het omvat | Vad det omfattar | Neleri kapsıyor | | Grund | Reason | Motivo | Raison / Motif | Motivo | Reden | Orsak | Sebep | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | System-Zugang | System access | Acceso al sistema | Accès au système | Accesso al sistema | Systeemtoegang | Systemåtkomst | Sistem Erişimi | | Mitarbeiter aktiv | Staff active | Personal activo | Personnel actif | Personale attivo | Medewerker actief | Personal aktiv | Personel aktif | | Mitarbeiter und ihre Leistungen | Staff and their services | El personal y sus servicios | Les collaborateurs et leurs prestations | I collaboratori e i loro servizi | Medewerkers en hun diensten | Medarbetarna och deras tjänster | Çalışanlar ve hizmetleri | | Gesamt | Total | Total | Total | Totale | Totaal | Totalt | Toplam | | Aktiv | Active | Activo | Actif | Attivo | Actief | Aktiv | Aktif / Etkin | | Positionen | Positions | Puestos | Postes | Posizioni | Functies | Befattningar | Pozisyonlar | | Inhaber | Owner | Propietario | Propriétaire | Proprietario | Eigenaar | Ägare | Sahip | | Inaktiv | Inactive | Inactivo | Inactif | Inattivo | Inactief | Inaktiv | Pasif | | Möchtest du selbst Termine annehmen? | Do you want to take appointments yourself? | ¿Quieres aceptar citas tú mismo? | Vous souhaitez prendre vous-même des rendez-vous ? | Vuoi ricevere appuntamenti tu stesso? | Wil je zelf afspraken aannemen? | Vill du själv ta emot bokningar? | Kendiniz randevu almak ister misiniz? | | Du bist jetzt buchbar | You are now bookable | Ya eres reservable | Vous êtes maintenant réservable | Ora sei prenotabile | Je bent nu boekbaar | Du är nu bokbar | Artık rezerve edilebilirsiniz | | Du nimmst selbst Termine an | You take appointments yourself | Aceptas citas tú mismo | Vous prenez vous-même des rendez-vous | Accetti appuntamenti in prima persona | Je neemt zelf afspraken aan | Du tar själv emot bokningar | Randevuları kendiniz alıyorsunuz | | Buchbar | Bookable | Reservable | Réservable | Prenotabile | Boekbaar | Bokningsbar | Randevuya açık | | Kein Wochenplan hinterlegt | No weekly schedule yet | Sin horario semanal | Aucun planning hebdomadaire | Nessun piano settimanale | Nog geen weekrooster | Inget veckoschema ännu | Haftalık plan yok | | Neuer Mitarbeiter | New staff | Nuevo personal | Nouveau personnel | Nuovo personale | Nieuwe medewerker | Ny personal | Yeni Personel | | Status & Zugang | Status & access | Estado y acceso | Statut et accès | Stato e accesso | Status en toegang | Status och åtkomst | Durum & Erişim | | Mehr | More | Más | Plus | Altro | Meer | Mer | Daha fazla | | Bild hochladen | Upload photo | Subir foto | Téléverser une photo | Carica foto | Foto uploaden | Ladda upp bild | Fotoğraf yükle | | Entfernen | Remove | Eliminar | Supprimer | Rimuovi | Verwijderen | Ta bort | Kaldır | | Max. 5 MB, JPG, PNG oder GIF | Max. 5 MB, JPG, PNG or GIF | Máx. 5 MB, JPG, PNG o GIF | Max. 5 Mo, JPG, PNG ou GIF | Max. 5 MB, JPG, PNG o GIF | Max. 5 MB, JPG, PNG of GIF | Max. 5 MB, JPG, PNG eller GIF | Maks. 5 MB, JPG, PNG veya GIF | | Leistung suchen … | Search service … | Buscar servicio … | Rechercher une prestation … | Cerca servizio … | Dienst zoeken … | Sök tjänst … | Hizmet ara … | | Alle | All | Todos | Tous | Tutti | Alle | Alla | Tümü | | Keine | None | Ninguno | Aucun | Nessuno | Geen | Ingen | Hiçbiri | | + Pause | + Break | + Pausa | + Pause | + Pausa | + Pauze | + Rast | + Mola | | Pause entfernen | Remove break | Quitar pausa | Retirer la pause | Rimuovi pausa | Pauze verwijderen | Ta bort rast | Molayı kaldır | | Nicht verfügbar | Not available | No disponible | Non disponible | Non disponibile | Niet beschikbaar | Inte tillgänglig | Müsait değil | | Mo-Fr 9-17h | Mon-Fri 9-17h | Lun-Vie 9-17h | Lun-Ven 9h-17h | Lun-Ven 9-17 | Ma-Vr 9-17u | Mån-Fre 9-17 | Pzt-Cum 9-17 | | Mo-Sa 10-18h | Mon-Sat 10-18h | Lun-Sáb 10-18h | Lun-Sam 10h-18h | Lun-Sab 10-18 | Ma-Za 10-18u | Mån-Lör 10-18 | Pzt-Cmt 10-18 | | Zurücksetzen | Reset | Restablecer | Réinitialiser | Reimposta | Resetten | Återställ | Sıfırla | | Einklappen | Collapse | Contraer | Réduire | Comprimi | Inklappen | Fäll ihop | Daralt | | Aktivierung ermöglicht Terminbuchungen | Activation enables appointment bookings | La activación habilita las reservas de citas | L'activation permet les prises de rendez-vous | L'attivazione abilita le prenotazioni di appuntamenti | Activering maakt afspraakboekingen mogelijk | Aktivering möjliggör mötesbokningar | Aktivasyon randevu rezervasyonuna olanak tanır | | Zugang zum Mitarbeiter-Dashboard | Access to staff dashboard | Acceso al panel del personal | Accès au tableau de bord du personnel | Accesso alla dashboard del personale | Toegang tot medewerkerspaneel | Åtkomst till personalpanelen | Personel panosuna erişim | | E-Mail-Adresse nötig für den Dashboard-Zugang | An email address is needed for dashboard access | Se necesita un correo para acceder al panel | Une adresse e-mail est nécessaire pour accéder au tableau de bord | Serve un indirizzo e-mail per accedere alla dashboard | Een e-mailadres is nodig voor toegang tot het dashboard | En e-postadress krävs för åtkomst till instrumentpanelen | Panel erişimi için e-posta adresi gerekir | | Berechtigung suchen | Search permission | Buscar permiso | Rechercher une autorisation | Cerca autorizzazione | Machtiging zoeken | Sök behörighet | Yetki ara | | Vorlage wählen oder Berechtigungen manuell festlegen | Choose a template or pick permissions manually | Elige una plantilla o define los permisos manualmente | Choisir un modèle ou définir les autorisations manuellement | Scegli un modello o imposta le autorizzazioni manualmente | Kies een sjabloon of stel machtigingen handmatig in | Välj en mall eller ange behörigheter manuellt | Bir şablon seçin veya izinleri elle belirleyin | | Änderungen verwerfen? | Discard changes? | ¿Descartar los cambios? | Abandonner les modifications ? | Annullare le modifiche? | Wijzigingen negeren? | Kasta ändringarna? | Değişiklikler iptal edilsin mi? | | Mindestens einen Bereich auswählen. | Select at least one scope. | Selecciona al menos un ámbito. | Sélectionnez au moins un périmètre. | Seleziona almeno un perimetro. | Selecteer ten minste één bereik. | Välj minst ett omfång. | En az bir kapsam seçin. | | Buchungen | Bookings | Reservas | Réservations | Prenotazioni | Boekingen | Bokningar | Rezervasyonlar | | Systemanmeldung | System login | Acceso al sistema | Connexion système | Accesso al sistema | Systeemtoegang | Systeminloggning | Sistem girişi | | E-Mail-Benachrichtigungen | Email notifications | Notificaciones por correo | Notifications par e-mail | Notifiche e-mail | E-mailmeldingen | E-postaviseringar | E-posta bildirimleri | | Ticket-Zuweisungen | Ticket assignments | Asignaciones de tickets | Affectations de tickets | Assegnazioni ticket | Tickettoewijzingen | Ärendetilldelningar | Bilet atamaları | | Bestehende zukünftige Termine | Existing future appointments | Citas futuras existentes | Rendez-vous futurs existants | Appuntamenti futuri esistenti | Bestaande toekomstige afspraken | Befintliga framtida bokningar | Mevcut gelecek randevular | | Deaktivierung geplant | Deactivation scheduled | Desactivación programada | Désactivation planifiée | Disattivazione pianificata | Deactivering gepland | Inaktivering schemalagd | Devre dışı bırakma planlandı | | Mitarbeiter deaktiviert | Staff deactivated | Personal desactivado | Collaborateur désactivé | Collaboratore disattivato | Personeelslid gedeactiveerd | Medarbetare inaktiverad | Personel devre dışı bırakıldı | | Mitarbeiter reaktiviert | Staff reactivated | Personal reactivado | Collaborateur réactivé | Collaboratore riattivato | Personeelslid gereactiveerd | Medarbetare återaktiverad | Personel yeniden etkinleştirildi | | Reaktivierung geplant | Reactivation scheduled | Reactivación programada | Réactivation planifiée | Riattivazione pianificata | Reactivering gepland | Återaktivering schemalagd | Yeniden etkinleştirme planlandı | | Öffnen / Offen | Open | Abrir / Abierto | Ouvrir / Ouvert | Apri / Aperto | Openen / Open | Öppna / Öppen | Aç / Açık | | Autorisieren | Authorize | Autorizar | Autoriser | Autorizza | Autoriseren | Ge behörighet | Yetkilendir | | Autorisiert | Authorized | Autorizado | Autorisé | Autorizzato | Geautoriseerd | Behörig | Yetkili | | Mitarbeiter:in wechseln / Mitarbeiter ändern | Change staff | Cambiar / Cambiar empleado | Modifier / Modifier le collaborateur / Changer de membre | Modifica / Cambia collaboratore / Cambia membro | Wijzigen / Medewerker wijzigen | Ändra / Ändra medarbetare / Byt medarbetare | Değiştir / Personeli değiştir / Çalışanı değiştir | | Standort / Geschäftskunde / Wirtschaftsrecht | Business | Establecimiento / Empresa | Établissement / Entreprise | Sede / Azienda | Vestiging / Bedrijf | Anläggning / Företag | Şube / Kurumsal / İş | | Nachname | Last name | Apellidos | Nom de famille | Cognome | Achternaam | Efternamn | Soyad | | E-Mail | Email | Correo / Correo electrónico | E-mail | E-mail | E-mail | E-post | E-posta | | Vorhandene Positionen (Optional) | Existing positions (optional) | Seleccionar puesto existente (opcional) | Sélectionner un poste existant (optionnel) | Seleziona posizione esistente (opzionale) | Bestaande functie selecteren (optioneel) | Välj befintlig befattning (valfritt) | Mevcut pozisyon seçin (İsteğe Bağlı) | | Position / Titel (Optional) | Position / title (optional) | Puesto / Título (opcional) | Poste / Titre (optionnel) | Posizione / Titolo (opzionale) | Functie / Titel (optioneel) | Befattning / Titel (valfritt) | Pozisyon / Unvan (İsteğe Bağlı) | | Geschlecht | Gender | Género | Genre | Genere | Geslacht | Kön | Cinsiyet | | Notizen | Notes | Notas | Notes | Note | Notities | Anteckningar | Notlar | | Berufsjahre | Years of experience | Años de experiencia | Années d'expérience | Anni di esperienza | Jaren ervaring | Års erfarenhet | Deneyim yılı | | Passwort-Setup-E-Mail senden | Send password setup email | Enviar el correo para crear la contraseña | Envoyer l'e-mail de création du mot de passe | Invia l'e-mail per impostare la password | E-mail voor wachtwoordinstelling versturen | Skicka e-post för lösenordsinställning | Parola oluşturma e-postası gönder | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | --- # View and search staff at all locations (Tenant Admin) Menu: Staff In the dashboard: https://app.terminz.com/tenantadmin/staff Who: Tenant admins for all locations within their own company. The list is read-only. Works with every plan. Updated: 2026-10-20 · https://terminz.com/en/help/mitarbeiter-aller-standorte The **Staff** page shows you the entire team across all of your company's locations in a list. You cannot create, edit, or delete entries here. The location manager is responsible for that; see “Create, edit, assign, and deactivate staff members”. ## What's on the page Open the menu at **Staff**. At the top is the title “Staff”, and on the right is the button **Refresh**, which reloads the list. - **Search staff...** searches the list as you type. - The dropdown menu **Business** initially displays “All businesses”. If you select a location, only its staff members will remain. - **Sort by** offers: Most Recently Added, Added First, First Name (A–Z), Last Name (A–Z), Email (A–Z), and Experience (more). - **Reset** clears the search, sets the location to “All businesses”, and the sort order to “Recently added”. - Two numbers appear above it: “Total staff” (all results, not just the rows on the page) and “Locations”. - The list shows 15 people per page. Scroll down to continue browsing. ## Reading a Row Each row includes the name, email, location, work experience (“3 years of experience,” only if greater than 0), the first phone number, and the positions. On the right are the person's roles, as the system labels them, such as STAFF or MANAGER. The list also includes people marked as inactive; such rows do not display this indicator. Deleted staff members do not appear. Tap **Show** on a row. This opens “Staff details”, showing location, experience, phone number, roles, positions, and notes. Fields with no content are omitted. You cannot make any changes there. ## Frequently Asked Questions **How do I add a staff member?** The location manager does this under **Staff**; see “Create, edit, assign, and deactivate staff members”. There is no button for this on this page. **Why is someone missing from the list?** If the person was deleted, they will no longer appear. The search and location filters work together; reset them using **Reset**. **Where can I see a person's work hours?** In the location's weekly schedule; see “Reading the Weekly Schedule”. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Mitarbeiter | Staff | Personal / Empleado | Personnel / Collaborateur | Personale / Collaboratore | Personeel / Medewerker | Personal / Medarbetare | Personel | | Aktualisieren | Refresh | Actualizar | Actualiser | Aggiorna | Vernieuwen | Uppdatera | Yenile | | Mitarbeiter suchen... | Search staff... | Buscar personal... | Rechercher du personnel... | Cerca personale... | Personeel zoeken... | Sök personal... | Personel ara... | | Standort / Geschäftskunde / Wirtschaftsrecht | Business | Establecimiento / Empresa | Établissement / Entreprise | Sede / Azienda | Vestiging / Bedrijf | Anläggning / Företag | Şube / Kurumsal / İş | | Sortieren nach | Sort by | Ordenar por | Trier par | Ordina per | Sorteren op | Sortera efter | Sıralama ölçütü | | Zurücksetzen | Reset | Restablecer | Réinitialiser | Reimposta | Resetten | Återställ | Sıfırla | | Anzeigen | Show | Mostrar | Afficher | Mostra | Tonen | Visa | Göster | | Alle Standorte | All businesses | Todas las empresas | Toutes les entreprises | Tutte le aziende | Alle bedrijven | Alla företag | Tüm işletmeler | | Zuletzt hinzugefügt | Recently added | Más recientes | Ajout le plus récent | Aggiunti di recente | Laatst toegevoegd | Senast tillagd | Son eklenen | | Gesamte Mitarbeiter | Total staff | Personal total | Effectif total | Personale totale | Totaal personeel | Total personal | Toplam personel | | Standorte | Locations | Establecimientos / Sedes | Établissements | Sedi | Vestigingen | Anläggningar / Platser | Şubeler | | Mitarbeiterdetails | Staff details | Detalles del personal | Détails du personnel | Dettagli del personale | Personeelsdetails | Personaluppgifter | Personel detayları | --- # Reading the Weekly Schedule Menu: Team → Week plan In the dashboard: https://app.terminz.com/manager/staff/week-plan Who: Managers with the “Create and Edit Staff members” permission. Works with every plan. Updated: 2026-10-20 · https://terminz.com/en/help/wochenplan # Reading the Weekly Schedule The weekly schedule shows at a glance who is working on which day of the week and at what times customers can book appointments with whom. You can find it in the menu under **Team → Week plan** (`/manager/staff/week-plan`). It applies to the location selected at the top of the dashboard. The page is for viewing only. You can change work hours for a specific person under Team → Staff members (see “Create, edit, assign, and deactivate staff members”). Next to the title, a small help icon (“How to read the week plan”) explains the page in four steps. If there are no active staff members, it will show “No active staff yet”; create staff members and enter their weekly work hours, and the schedule will appear. ## Recurring Schedule or Week At the top, you can choose between two views of the same team: - **Permanent:** the template that repeats week after week. It does not include specific dates and intentionally excludes vacation, sick leave, and holidays. - **Week:** a specific calendar week with dates, marked “Today”, approved absences, and closures. Above that is a bar with “Week …” and the time period from Monday to Sunday. Use the arrows (“Previous week”, “Next week”) to scroll; **Today** jumps to the current week. The week is based on the location's time zone, not yours. ## What You See On a computer, the schedule is a grid: the seven days of the week at the top, and the active staff members listed alphabetically by their first name on the left. The first row shows the location's opening hours (“Opening hours”, “Closed” for days off, and “24 hrs” for days when the location is open all day). Each cell displays the start and end times of the person's shift for that day. A dash means the person is not working that day. On the right is column “Total” with the weekly hours. Below each day of the week is the number of people available for scheduling that day. On a phone, the schedule is grouped by day: for each day, there is a list of scheduled staff members with their times, followed by a break if applicable. If no one is scheduled, it shows “Nobody scheduled”. ### Bookable and Unbookable A cell with a turquoise border is available for booking. Crossed-out times are not available for booking (“Not bookable”). This happens when: - the person is absent on that day (“Absent: …”, only approved absences); - the location is closed on that day, whether due to a regular day off or a closure/holiday (in the recurring schedule, only regular days off from the opening hours count). If you hover your mouse over a cell, a tooltip explains the reason. A pending vacation request (“Request open”) is marked with a blue dot; the times remain available for booking. Only once the request is approved do the times become unavailable for booking. ### Weekly Hours The total counts only bookable days, minus breaks. Closed days and approved absences are excluded, which is why the same person has fewer hours during a week with a holiday. Pending requests continue to count. ### Validity of a Shift A shift counts only within its validity period (Valid From and Valid To). A work schedule that doesn't start until next month is therefore not included in the long-term schedule today. Exactly one shift applies per day. If there are two overlapping entries, you'll only see the first one, and the booking will use that one. ## The Numbers at the Top There may be two notes above the schedule: - **open time-off requests:** Takes you to the Approval Center. - **days with nobody in:** Days when the location is open but no one is available for booking. This note takes you to the staff list. ## Frequently Asked Questions **Why is a person missing from the schedule?** Only active staff members appear. A deactivated person is not included. **Why is someone listed with shifts but not available for booking?** The day is a day off or a day the location is closed, or the person is on approved leave. **Why is a day missing from the recurring schedule I just created?** The shift doesn't start until later (Valid From is set to a future date). **Can I change shifts here?** No, the schedule is for viewing only. Work hours are listed in the person's form under “Times.” ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Team | Team | Equipo | Équipe | Team | Team | Team | Ekip | | Wochenplan | Week plan | Plan semanal | Planning hebdomadaire | Piano settimanale | Weekplanning | Veckoplan | Haftalık Plan | | Heute | Today | Hoy | Aujourd'hui | Oggi | Vandaag | Idag | Bugün | | So liest du den Wochenplan | How to read the week plan | Cómo leer el plan semanal | Comment lire le planning de la semaine | Come leggere il piano settimanale | Zo lees je het weekrooster | Så läser du veckoplanen | Haftalık planı nasıl okursunuz | | Noch keine aktiven Mitarbeiter | No active staff yet | Todavía no hay personal activo | Aucun membre du personnel actif pour le moment | Ancora nessun membro dello staff attivo | Nog geen actieve medewerkers | Ingen aktiv personal än | Henüz aktif personel yok | | Vorherige Woche | Previous week | Semana anterior | Semaine précédente | Settimana precedente | Vorige week | Föregående vecka | Önceki hafta | | Nächste Woche | Next week | Próxima semana / Semana siguiente | Semaine prochaine / Semaine suivante | Prossima settimana / Settimana successiva | Volgende week | Nästa vecka | Gelecek hafta / Sonraki hafta | | Öffnungszeiten | Opening hours | Horario de apertura / Horarios | Horaires d'ouverture / Horaires | Orari di apertura / Orari | Openingstijden | Öppettider | Çalışma Saatleri / Çalışma saatleri | | Geschlossen | Closed | Cerrado | Fermé | Chiuso | Gesloten | Stängd | Kapatıldı / Kapalı | | 24 Std. | 24 hrs | 24 h | 24 h | 24 ore | 24 uur | 24 tim | 24 sa. | | Gesamt | Total | Total | Total | Totale | Totaal | Totalt | Toplam | | Niemand eingeplant | Nobody scheduled | Nadie programado | Personne de planifié | Nessuno programmato | Niemand ingepland | Ingen schemalagd | Kimse planlanmadı | | Nicht buchbar | Not bookable | No reservable | Non réservable | Non prenotabile | Niet boekbaar | Ej bokningsbar | Rezerve edilemez | | Antrag offen | Request open | Solicitud pendiente | Demande en attente | Richiesta in sospeso | Aanvraag openstaand | Ansökan obehandlad | Talep bekliyor | --- # View My Times and Log Additional Hours Menu: Time tracking → My times In the dashboard: https://app.terminz.com/manager/time-tracking/my-times, https://app.terminz.com/staff/time-tracking/my-times, https://app.terminz.com/tenantadmin/time-tracking/my-times Who: Each person on the team can view their own time entries, whether they are a staff member, manager, or tenant admin. This page is only available if time tracking is enabled for the location. Works with every plan. Updated: 2026-10-20 · https://terminz.com/en/help/meine-zeiten # View My Times and Log Additional Hours “My times” shows you your own work hours, month by month, and whether they've been approved. You'll find the page in the menu under **Time tracking → My times**. Depending on your role, it's located under `/staff/time-tracking/my-times`, `/manager/time-tracking/my-times`, or `/tenantadmin/time-tracking/my-times`. The page displays only your hours. As a manager, you can view the entire team's times under “Team times” (see “Review, Approve, and Export Team Times”). The page only appears if time tracking is enabled for the location. If it's disabled, the entire menu group “Time tracking” is missing. A manager can enable it under “Set Up Time Tracking”. Next to the title, a small help icon (“Your time records”) explains the page step by step: one month equals one pay period; times added later are only counted after approval. ## Two Types of Times How your page looks depends on how your location tracks your hours: - **From the calendar:** You're paid by the hour, and your day runs from the first appointment to the last. This time is paid. The page then displays views **Calendar** and **Entries**, the **Log extra time** button, and the **Timesheet (PDF)** button. - **Clocked:** You clock in and out (or your manager enters your times). The page then displays the table of entries directly. For staff members with a fixed salary, Terminz does not derive hours from the calendar. You will see variant “Clocked”. ## Select a Month and View the Total At the top of the page, use the arrows (“Previous month”, “Next month”) to scroll through the months. “Current month” takes you back to the current month. Hours, calendars, entries, and timesheets always correspond to the month displayed there. The card below summarizes the month: the **Paid attendance** in hours, “Recorded across … days”, and, if any, “… of it overtime”. The table of entries also includes the key figures **Total work hours**, **Overtime**, and **Days worked**. If there are no times for the month, it shows “No hours recorded for this month yet.” ### Pending or Rejected Below the total, two notes indicate pending entries: - “… entries are awaiting approval”: “The time is paid once your manager approves it.” - “… entries were rejected”: “Read the reason and log the time again.” Use **Dismiss notice** to clear the notification. If you tap one of the notifications, the page switches to view “Entries” and filters to show only those entries. A second tap removes the filter. ## View “Calendar” In the **Calendar** view, each day of the month gets a row with a band. All rows run on the same clock. The band represents your day: teal is time with appointments (“with customers”), and gray is the gaps in between (“Idle, unpaid”). Downtime is the time between two appointments. It appears in your timesheet but is not compensated. You are paid for the time spent at appointments. Days without work are marked as “off”. Column “Hrs” shows the hours of the day. When you tap a row, a panel displays the day in detail (on a phone, it opens directly below the row): - “… with customers and … idle.” If all hours were worked, it shows “Every hour was booked.” - If you clocked in and the clock-in time differs from the calendar: “Your stamped time differs from the calendar by … min.”. If you didn't clock in, it shows “No clock times”. - Times added later appear under “Added later”. - An empty slot shows **Log here**. This opens “Log extra time” with the date, From, and To fields already filled in. ## View “Entries” and the table The **Entries** view shows “only clocked-in and added times. The calendar shows your entire month.” In the “Clocked” version, this is the only view. The table has columns for Date, Work Time, Reason (the type of entry, for example “Cleaning”, or where it came from), Break, Overtime, Tags, and Status. On a phone, these are displayed as cards. The status is one of the following: - **Approved:** Your manager has approved the time. - **Pending:** awaiting approval. - **Rejected:** rejected; next to it is “Reason: …”, which is what the manager specified. - **Draft:** not yet submitted. Possible sources for an entry include: “From the calendar”, “Clocked”, “Extra time”, “By the manager”, “CSV import”, and “Absence”. ## Recording Overtime The calendar does not include cleaning, preparation, or goods receipt. You must enter these yourself. This is only possible in variant “From the calendar”. 1. Tap **Log extra time** at the top. Or tap **Log here** in the daily details; the date and times will already be filled in. “Log extra time” will open. 2. Fill in the following: - **Type:** Cleaning, preparation, receiving, training, team meeting, or other. The default is “Cleaning”. - **Date:** the workday. A future date is not allowed. The default is today. - **From** and **To:** Times. “To” must be after “From”; otherwise, the button remains grayed out. Default is 6:00 PM to 6:45 PM. - **Note:** Short description, for example, “Preparation, cleanup, ordering supplies.” For “Other”, this is required—at least 3 characters: “For 'Other,' we need a short description.” 3. Tap **Log**. After that, “Extra time logged” and “It is now waiting for approval.” will appear there. Use **Cancel** to close the dialog. Your manager must approve the time before it is paid. Until then, it appears as “Pending” in the list and is counted as a pending entry at the top. ## Export - **CSV export** (in the “Entries” view) exports the times for the selected month. Afterward, “Export successful” and “Your times have been exported” will appear there. - **Timesheet (PDF)** (only in the “From the calendar” view) creates the timesheet for the selected month. ## Frequently Asked Questions **Why is “My times” missing from the menu?** Time tracking is not enabled for this location. A manager can enable it under “Set Up Time Tracking”. **Why don't I see the “Log extra time” button?** Your hours aren't imported from the calendar because you have a fixed salary or the location doesn't import hours from the calendar. In that case, you clock in and out manually. **Why isn't my retroactively entered time counted yet?** It's awaiting approval from your manager. It won't be paid until then. **What should I do if an entry is rejected?** Read the reason in the Status column, re-enter the time correctly, and tap **Dismiss notice** when you no longer need the note. **Why isn't idle time paid?** You're paid for the time spent on appointments. Time between two appointments appears on your timesheet but isn't compensated. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Zeiterfassung | Time tracking | Control de tiempo | Suivi du temps | Monitoraggio tempo | Tijdregistratie | Tidsregistrering | Zaman Takibi / Zaman takibi | | Meine Zeiten | My times | Mis tiempos | Mes horaires | I miei orari | Mijn tijden | Mina tider | Sürelerim | | Kalender | Calendar | Calendario | Calendrier | Calendario | Kalender | Kalender | Takvim | | Einträge | Entries | Registros | Saisies | Registrazioni | Registraties | Poster | Kayıtlar | | Zusatzzeit erfassen | Log extra time | Registrar tiempo adicional | Saisir un temps supplémentaire | Registra tempo aggiuntivo | Extra tijd registreren | Registrera extratid | Ek zaman kaydet | | Stundenzettel (PDF) | Timesheet (PDF) | Hoja de horas (PDF) | Feuille d'heures (PDF) | Foglio ore (PDF) | Urenbriefje (PDF) | Tidrapport (PDF) | Puantaj (PDF) | | Bezahlte Anwesenheit | Paid attendance | Presencia pagada | Présence payée | Presenza retribuita | Betaalde aanwezigheid | Betald närvaro | Ücretli mevcudiyet | | Gesamtarbeitsstunden | Total work hours | Total horas trabajadas | Total heures travaillées | Totale ore lavorate | Totale werkuren | Totala arbetstimmar | Toplam Çalışma Saati | | Überstunden | Overtime | Horas extra | Heures supplémentaires | Straordinari | Overuren | Övertid | Mesai / Fazla mesai | | Arbeitstage | Days worked | Días trabajados | Jours travaillés | Giorni lavorati | Gewerkte dagen | Arbetade dagar | Çalışılan gün | | Hinweis ausblenden | Dismiss notice | Ocultar aviso | Masquer l'avis | Nascondi l'avviso | Melding verbergen | Dölj notisen | Bildirimi gizle | | Hier erfassen | Log here | Registrar aquí | Saisir ici | Registra qui | Hier registreren | Registrera här | Buraya kaydet | | Datum: | Date: | Fecha: | Date : | Data: | Datum: | Datum: | Tarih: | | Von | From | Desde | De | Da | Van | Från | Başlangıç | | Hinweis: | Note: | Nota: | Remarque : | Nota: | Opmerking: | Obs! | Not: | | Erfassen | Log | Registrar | Enregistrer | Registra | Registreren | Registrera | Kaydet | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | CSV-Export | CSV export | Exportar CSV | Export CSV | Export CSV | CSV-export | CSV-export | CSV Dışa Aktar | | Team-Zeiten | Team times | Tiempos del equipo | Temps de l'équipe | Orari del team | Teamtijden | Teamets tider | Ekip süreleri | | Deine Zeiterfassung | Your time records | Tu control horario | Votre suivi du temps | La tua rilevazione presenze | Jouw tijdregistratie | Din tidrapportering | Zaman kaydınız | | Gestempelt | Clocked | Fichado | Pointé | Timbrato | Geklokt | Stämplad | Damgalandı | | Vorheriger Monat | Previous month | Mes anterior | Mois précédent | Mese precedente | Vorige maand | Föregående månad | Önceki ay | | Nächster Monat | Next month | Mes siguiente | Mois suivant | Mese successivo | Volgende maand | Nästa månad | Sonraki ay | | Aktueller Monat | Current month | Mes actual | Mois en cours | Mese corrente | Huidige maand | Aktuell månad | Bu ay | | In diesem Monat hast du noch keine Zeiten. | No hours recorded for this month yet. | Todavía no tienes horas registradas este mes. | Aucune heure enregistrée pour ce mois. | Questo mese non hai ancora ore registrate. | Je hebt deze maand nog geen uren. | Du har inga timmar registrerade den här månaden. | Bu ay için henüz kayıtlı saatiniz yok. | | Bezahlt wird die Zeit erst, wenn deine Führungskraft sie freigibt. | The time is paid once your manager approves it. | El tiempo se paga cuando tu responsable lo aprueba. | Le temps est payé une fois que votre responsable l'a validé. | Il tempo viene pagato quando il tuo responsabile lo approva. | De tijd wordt betaald zodra je leidinggevende hem goedkeurt. | Tiden betalas när din chef har godkänt den. | Süre, yöneticiniz onayladıktan sonra ödenir. | | Sieh dir den Grund an und trage die Zeit neu ein. | Read the reason and log the time again. | Mira el motivo y vuelve a registrar el tiempo. | Consultez le motif et saisissez le temps à nouveau. | Guarda il motivo e registra di nuovo il tempo. | Bekijk de reden en registreer de tijd opnieuw. | Läs orsaken och registrera tiden igen. | Gerekçeye bakın ve süreyi yeniden girin. | | mit Terminen | with customers | con clientes | avec des clients | con clienti | met klanten | med kunder | randevularla | | Leerlauf, unbezahlt | Idle, unpaid | Tiempo inactivo, no pagado | Temps mort, non payé | Tempo morto, non pagato | Leegloop, onbetaald | Väntetid, obetald | Boşta, ödenmez | | frei | off | libre | repos | libero | vrij | ledig | izin | | Std. | Hrs | Horas | Heures | Ore | Uren | Tim | Saat | | Jede Stunde war mit Terminen belegt. | Every hour was booked. | Cada hora estuvo ocupada con citas. | Chaque heure était occupée par des rendez-vous. | Ogni ora era occupata da appuntamenti. | Elk uur was gevuld met afspraken. | Varje timme var bokad. | Günün her saati randevuyla doluydu. | | Keine Stempelzeit | No clock times | Sin fichaje | Aucun pointage | Nessuna timbratura | Geen kloktijd | Ingen stämplingstid | Damga kaydı yok | | Nachgetragen | Added later | Añadido después | Ajouté après coup | Aggiunto dopo | Later toegevoegd | Tillagt i efterhand | Sonradan eklendi | | Reinigung | Cleaning | Limpieza | Nettoyage | Pulizia | Schoonmaken / Schoonmaak | Städning | Temizlik | | Aus dem Kalender | From the calendar | Del calendario | Depuis l'agenda | Dal calendario | Uit de agenda | Från kalendern | Takvimden | | Zusatzzeit | Extra time | Tiempo adicional | Temps supplémentaire | Tempo aggiuntivo | Extra tijd | Extratid | Ek süre | | Vom Vorgesetzten | By the manager | Por el responsable | Par le responsable | Dal responsabile | Door de leidinggevende | Av chefen | Yönetici tarafından | | CSV-Import | CSV import | Importación CSV | Import CSV | Importazione CSV | CSV-import | CSV-import | CSV içe aktarma | | Abwesenheit | Absence | Ausencia | Absence | Assenza | Afwezigheid | Frånvaro | Devamsızlık | | Bis / An | To | Hasta / Para | À | A | Tot / Aan | Till | Bitiş / Alıcı | | Sonstiges / Divers / Sonstige | Other | Otro / Otros | Autre | Altro | Overig / Anders | Övrigt / Annat | Diğer | | Zusatzzeit erfasst | Extra time logged | Tiempo adicional registrado | Temps supplémentaire enregistré | Tempo aggiuntivo registrato | Extra tijd geregistreerd | Extratid registrerad | Ek zaman kaydedildi | | Der Eintrag liegt jetzt zur Freigabe bereit. | It is now waiting for approval. | Ahora está pendiente de aprobación. | Il attend maintenant la validation. | Ora è in attesa di approvazione. | Die wacht nu op goedkeuring. | Den väntar nu på godkännande. | Şimdi onay bekliyor. | | Ausstehend / Offen | Pending | Pendiente / Pendientes | En attente | In attesa / In sospeso | In behandeling / Open | Väntande / Väntar | Bekliyor / Beklemede | | Export erfolgreich | Export successful | Exportación exitosa | Exportation réussie | Esportazione riuscita | Exporteren succesvol | Exporten lyckades | Dışa Aktarma Başarılı | | Deine Zeiten wurden exportiert | Your times have been exported | Tus horas han sido exportadas | Vos heures ont été exportées | Le tue ore sono state esportate | Je tijden zijn geëxporteerd | Dina tider har exporterats | Saatleriniz dışa aktarıldı | | Datum | Date | Fecha | Date | Data | Datum | Datum | Tarih | | Typ / Art / Schrift | Type | Tipo / Tipografía | Type / Typo | Tipo / Caratteri | Type / Soort / Lettertype | Typ / Typsnitt | Tür / Yazı | | Notiz | Note | Nota | Note | Nota | Opmerking / Notitie | Anteckning | Not | --- # Availability: change work hours, request time off Menu: Availability In the dashboard: https://app.terminz.com/staff/availability Who: Each staff member manages their own information. You can only view and edit your own times and requests. Works with any plan. Updated: 2026-10-20 · https://terminz.com/en/help/verfuegbarkeit # Availability: Change Your Own Work Hours and Request Time Off (Staff member) The **Availability** (`/staff/availability`) page is located in the main menu. It has two sections one below the other: **Weekly schedule** (“Your regular working hours”) and **Time off** (“Vacation requests and free days”). Managers set work schedules for their team elsewhere (see “Create, edit, assign, and deactivate staff members” and “Reading the Weekly Schedule”). This page is your personal access point. If your account is not assigned to a staff member profile, “Staff data not found” will appear at the top with a prompt to log in again. If the page fails to load, “Error loading availability” and the **Try again** button will appear. ## Change Weekly Schedule The card shows seven rows, Monday through Sunday. A day when you work is marked with “From” – “To”. A day off is marked with “Not available”. 1. Tap **Edit**. The rows turn into sliders. 2. Use the toggle to the left of the day of the week to set whether you're working that day. If you enable a day that doesn't yet have a time set, the page defaults to 9:00 AM to 5:00 PM. 3. For a workday, set the times in **From** and **To**. 4. A bar with **Save** and **Cancel** floats at the bottom. Clicking “Cancel” discards your changes and restores the saved schedule. If the end time isn't after the start time, “End must be after the start” appears below the line and the field turns red. You can't enter breaks on this page. If your manager has scheduled a break for you, it will remain unchanged when you save. When you save, the following happens: - Your previous times are replaced. The change runs in the background, so it won't be visible everywhere immediately after saving. - If a workday falls outside the location's business hours or on a day when the location is closed, the page saves nothing and names the day in an error message. Adjust the times or ask your manager to change the business hours (see “Opening hours” and “Booking rules”). - The save button stays busy until the new times are actually stored. This usually takes a second or two. - Appointments for the next 90 days (pending, confirmed, or marked for rescheduling) that no longer fall within your new hours after the change will be marked as “to be rescheduled.” Your manager will then see them for rescheduling. You can only be booked online during your new hours. ## Requesting Time Off Under **Time off**, tap **Request**. “Request time off” (“Vacation request or absence”) will open. | Field | What to enter | | --- | --- | | From Date | First available day. The calendar won't let you select dates earlier than today. | | To Date | Last available day. It cannot be before the first day. The same day is allowed (an available day). | | Reason | Required field: Vacation, Sick leave, Personal reasons, Training, or Other. | | Additional Notes (optional) | Free text for your manager. | The **Submit request** button remains grayed out until both dates and a reason have been selected. The note **Approval process** in the window indicates that your request will be sent to your manager. You can then view the status in the list. Terminz does not send an email regarding the decision. The request applies to full calendar days. It is created with the status **Pending** and appears under “Requests” in your manager's view (see “Requests”). It blocks your availability for online bookings as soon as the request is submitted—not just after approval. The request will be denied if: - the first day falls before today (the date at the location is decisive). A request starting today is therefore acceptable, for example, for a sick day. - the time period overlaps with a request that is still pending or has been approved. Rejected and canceled requests do not count toward the overlap. ## The List of Absences Requests are sorted into two groups: **Upcoming** (ending today or later, earliest first) and **Past** (most recent first). To the right of the group name, you'll see how many days have been approved (“3 days approved”). Each row shows the date, number of days, reason, and status: - **Pending**: awaiting your manager's approval. - **Approved** (“Approved by …” with name and date). - **Rejected** (“Rejected by …”). The manager's reason is listed below. - **Canceled**. Your own notes appear as a gray row below the entry. If there are no requests, it shows “No time off planned”. ## Cancel a Request If **Pending** and **Approved** are present, **Cancel** appears in the row. It asks “Cancel time off”: “Are you sure you want to cancel this time off request?”. Selecting **Cancel it** cancels the request, and your time slots become available again. You can also use this to cancel an absence that has already been approved. Your note will be replaced by “Canceled by staff”. Rejected and canceled requests no longer have a button. If it doesn't work, “Error canceling time off” will appear there. ## Frequently Asked Questions **Saving shows an error message with a weekday.** That day is outside the location's business hours, or the location is closed on that day. Nothing was saved. Change the times for that day or ask your manager to adjust the business hours. **Where do I enter a break?** Not on this page at all. Your manager sets your breaks for you. **Can I enter vacation time retroactively?** No. The site does not accept past dates. In that case, talk to your manager. **Who decides on the request?** A manager at the location in the “Requests”. You won't receive an email about this; check the list. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Verfügbarkeit | Availability | Disponibilidad | Disponibilité | Disponibilità | Beschikbaarheid | Tillgänglighet | Müsaitlik | | Wöchentlicher Zeitplan | Weekly schedule | Horario semanal | Planning hebdomadaire | Orario settimanale | Weekschema | Veckoschema | Haftalık Program | | Abwesenheiten | Time off | Ausencias | Absences | Assenze | Verlof | Ledighet | İzin | | Erneut versuchen | Try again | Volver a intentar | Réessayer | Riprova | Opnieuw proberen | Försök igen | Tekrar Dene | | Bearbeiten | Edit | Editar | Modifier | Modifica | Bewerken | Redigera | Düzenle | | Von | From | Desde | De | Da | Van | Från | Başlangıç | | Bis / An | To | Hasta / Para | À | A | Tot / Aan | Till | Bitiş / Alıcı | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Beantragen | Request | Solicitar | Demander | Richiedi | Aanvragen | Ansök | Talep Et | | Antrag stellen | Submit request | Enviar solicitud | Soumettre la demande | Invia richiesta | Aanvraag indienen | Skicka ansökan | Talep Gönder | | Genehmigungsprozess | Approval process | Proceso de aprobación | Processus d'approbation | Processo di approvazione | Goedkeuringsproces | Godkännandeprocess | Onay Süreci | | Ausstehend / Offen | Pending | Pendiente / Pendientes | En attente | In attesa / In sospeso | In behandeling / Open | Väntande / Väntar | Bekliyor / Beklemede | | Geplant | Upcoming | Próximas | À venir | In programma | Gepland | Planerat | Planlanan | | Vergangen | Past | Pasadas | Passées | Passate | Voorbij | Tidigare | Geçmiş | | Genehmigt | Approved | Aprobado | Approuvé | Approvato | Goedgekeurd | Godkänd | Onaylandı | | Abgelehnt | Rejected | Rechazado / Rechazada | Refusé / Refusée | Rifiutato / Rifiutata | Afgewezen | Avvisad / Avslagen | Reddedildi | | Storniert | Canceled | Cancelado | Annulé | Annullato | Geannuleerd | Avbruten | İptal Edildi | | Stornieren | Cancel it | Anular | Annuler | Annulla | Annuleren | Avboka | İptal et | | Deine regulären Arbeitszeiten | Your regular working hours | Tus horas de trabajo habituales | Vos heures de travail habituelles | Gli orari di lavoro abituali | Je reguliere werktijden | Dina ordinarie arbetstider | Düzenli çalışma saatleriniz | | Urlaubsanträge und freie Tage | Vacation requests and free days | Solicitudes de vacaciones y días libres | Demandes de congé et jours de repos | Richieste di ferie e giorni liberi | Verlofaanvragen en vrije dagen | Ledighetsansökningar och fria dagar | İzin talepleri ve serbest günler | | Mitarbeiterdaten nicht gefunden | Staff data not found | Datos del personal no encontrados | Données du personnel introuvables | Dati del personale non trovati | Personeelsgegevens niet gevonden | Personaldata hittades inte | Personel verisi bulunamadı | | Fehler beim Laden der Verfügbarkeit | Error loading availability | Error al cargar la disponibilidad | Erreur lors du chargement de la disponibilité | Errore nel caricamento della disponibilità | Fout bij laden van beschikbaarheid | Fel vid inläsning av tillgänglighet | Müsaitlik yüklenirken hata | | Nicht verfügbar | Not available | No disponible | Non disponible | Non disponibile | Niet beschikbaar | Inte tillgänglig | Müsait değil | | Ende muss nach dem Beginn liegen | End must be after the start | El fin debe ser posterior al inicio | La fin doit être après le début | La fine deve essere dopo l'inizio | Einde moet na de start liggen | Slut måste vara efter start | Bitiş, başlangıçtan sonra olmalı | | Öffnungszeiten | Opening hours | Horario de apertura / Horarios | Horaires d'ouverture / Horaires | Orari di apertura / Orari | Openingstijden | Öppettider | Çalışma Saatleri / Çalışma saatleri | | Buchungsregeln | Booking rules | Reglas de reserva | Règles de réservation | Regole di prenotazione | Boekingsregels | Bokningsregler | Randevu kuralları | | Freistellung beantragen | Request time off | Solicitar permiso | Demander un congé | Richiedi permesso | Verlof aanvragen | Ansök om ledighet | İzin Talep Et | | Urlaubsantrag oder Abwesenheit | Vacation request or absence | Solicitud de vacaciones o ausencia | Demande de congé ou d'absence | Richiesta di ferie o assenza | Vakantieaanvraag of afwezigheid | Semesteransökan eller frånvaro | Tatil talebi veya devamsızlık | | Anfragen | Requests | Solicitudes | Demandes | Richieste | Aanvragen | Förfrågningar | Talepler | | Keine Abwesenheiten geplant | No time off planned | Sin permisos planificados | Aucun congé prévu | Nessun permesso previsto | Geen verlof gepland | Ingen ledighet planerad | Planlanmış izin yok | | Abwesenheit stornieren | Cancel time off | Anular la ausencia | Annuler l'absence | Annulla l'assenza | Afwezigheid annuleren | Avboka frånvaron | İzni iptal et | | Möchtest du diese Freistellung wirklich stornieren? | Are you sure you want to cancel this time off request? | ¿Estás seguro de que deseas cancelar esta solicitud de permiso? | Êtes-vous sûr de vouloir annuler cette demande de congé ? | Sei sicuro di voler annullare questa richiesta di permesso? | Weet je zeker dat je deze verlofaanvraag wilt annuleren? | Är du säker på att du vill avboka den här ledighetsansökan? | Bu izin talebini iptal etmek istediğinizden emin misiniz? | | Storniert durch Mitarbeiter | Canceled by staff | Cancelado por el personal | Annulé par le personnel | Annullato dal personale | Geannuleerd door medewerker | Avbokad av personal | Personel tarafından iptal edildi | | Fehler beim Stornieren der Freistellung | Error canceling time off | Error al cancelar el permiso | Erreur lors de l'annulation du congé | Errore durante l'annullamento del permesso | Fout bij annuleren verlof | Fel vid avbokning av ledighet | İzin iptal edilirken hata | --- # Team Times: Review, Enter, Import, and Export Entries Menu: Time tracking → Team times In the dashboard: https://app.terminz.com/manager/time-tracking, https://app.terminz.com/tenantadmin/time-tracking Who: Managers, if time tracking is enabled for the location (otherwise, the “Time tracking” menu group is missing entirely). Organization admins see only the “Team overview” and “Manage tags” tabs under /tenantadmin/time-tracking. Works in every plan. Updated: 2026-10-20 · https://terminz.com/en/help/team-zeiten # Team Times: Review, Enter, Import, and Export Entries Here you can see what your team has tracked in terms of working hours, where each hour comes from, and how that translates into total hours and costs. You can find this page in the menu under **Time tracking → Team times** (`/manager/time-tracking`). It applies to the location selected at the top of the dashboard. The “Time tracking” group appears only if time tracking is enabled for the location (see “Set Up Time Tracking”). Entries are created in four ways: staff members clock in and out, hours are derived from the calendar, you import a file, or you enter time manually. Next to the title, a small help icon (“How time tracking works”) explains the page in four steps. In the top right corner are two buttons: **Import entries** and **Manual entry** (displayed as icons on mobile devices). Below them, you can switch between five views using the tabs. ## Tab “Team overview” This view answers the question: Who worked how much during the selected time period? Use **Date range** to select the start and end dates (the default is the last 30 days). At the top are three numbers: “Team members”, “Total work hours”, and “Overtime”. The table “Team performance” shows, for each staff member, working hours, overtime, average daily hours (not available on mobile), and days. You can search and sort by any column. Use **Export CSV** to save the entries for the time period as a file, and use **Export DATEV** to export them in DATEV format (see below). After exporting, “Export successful” appears. ## Tab “All entries” This tab displays every entry with staff member, date, time, working hours, type, and status. For example, the types listed include “Auto leave” and “Edited”. Everything that is still awaiting approval or has been rejected appears here, not just in the approval queue. - You can filter by **Status** (All statuses, Draft, Submitted, Approved, Rejected, Corrected) and by **Date range**. - For a submitted or corrected entry that has not yet been decided on, the row menu offers **Approve**, **Reject** and **Edit**. - **Approve** is final: An approved entry is included in payroll and cannot be changed or rejected afterward. So, correct the time first and then approve it. - **Reject** opens “Reject time entry”. The **Rejection reason** field is required (at least 5 characters) and is assigned to the person who can correct the entry and resubmit it. Selecting “Confirm rejection” completes the process. A rejection does not delete anything. - **Edit** opens “Edit time entry” with **Check-In**, **Check-Out**, **Break (minutes)**, **Entry type**, **Billable**, **Tags** (comma-separated), **Staff notes**, **Manager notes**, and the required field **Edit reason** (at least 5 characters: “Why are you editing this entry?”). Save with “Save changes”. The entry is then considered edited. - To select multiple lines, highlight them and choose between **Approve selected** and **Reject selected**. The confirmation prompt will display the time period, the number of people, and the total hours, as there is no way to undo this afterward. If individual entries could not be processed, Terminz will indicate how many. ## Tab “Monthly report” This view answers the question: How does the month compare to the target? Use **Monthly** to select the month. At the top are “Target hours”, “Actual hours”, “Overtime”, and “Total gross”. Table “Employee overview” shows, for each person, the target (in days), actual (in days), progress, overtime, absences (vacation days, sick days, holidays), gross pay, and vacation. Here, too, there are **Export CSV** and **Export DATEV**. ## Tab “Staff Cost” This view shows the cost of time and how well it is utilized. Use the month selector to choose a month. Only staff members with recorded times for the selected month are included here. For months without approved times, “No approved hours recorded for this month.” appears here At the top are “Staff Cost”, “Share of revenue”, “Utilisation”, “Idle”, and “Revenue”. The table shows the hourly rate (or “Monthly salary”) for each staff member, “Paid” (hours converted to days), “With clients”, “Idle”, “Utilisation”, and “Costs”. In the row menu, **Timesheet (PDF)** generates the person's timesheet for the month; Terminz then reports “Timesheet is ready”. ## Tab “Manage tags” Tags categorize work times, such as “Programming,” “Marketing” or “Meeting”. The view is called “Time tracking tags”. If no tags have been added yet, it displays “No tags available” with **Create first tag**. - **Create tag** has the fields **Name**, **Color**, and **Description (optional)**. “Please enter a tag name” appears without a name. - In the row menu, you'll find **Edit** (“Edit tag”, Save with **Save**) and **Delete**. Deleting prompts you to confirm again and cannot be undone. ## Entering Time Manually **Manual entry** opens “Manual time entry” for a retroactive entry, for example, if someone forgot to clock in: - **Staff:** Required, active staff members only, searchable. - **Date:** Required; default is today (according to the location's time zone). - **Check in** and **Check-Out:** Required. The departure time must be after the clock-in time (“Check-out must be after check-in”). - **Break (minutes):** From 0 to 480. - **Entry type:** Regular, overtime, vacation, sick leave, work from home, training, business trip, on-call duty, or unpaid leave. - **Notes:** Optional. Pressing **Save entry** saves the data (“Time entry saved”) and opens the “All entries” view. ## Importing Entries **Import entries** opens a full-screen editor. You can enter times directly into the table or upload the completed Terminz template (.xlsx). You can access the template via **Download template**; it is uploaded via **Load filled-in template**. The columns are **Staff**, Date, **Start**, **End**, **Break (min)**, **Type**, and **Note**. **Check rows** checks each row. The result counts “Valid”, “With existing entry”, and “With error”. Rows with errors are not imported; the others are. **Import x** saves them; afterward, it displays “x entries imported,” and Terminz moves to “All entries”. If you close the editor with unsaved rows, Terminz displays “Discard the import?”. ## Export to DATEV The DATEV export contains only approved time. An entry that is still pending never leaves this page. The button is only active once a time period has been selected. If something is still missing for the import into LODAS, “DATEV can't import this yet” appears below with **What's missing?**. The “Still missing for DATEV” dialog lists up to three items: - the consultant and client numbers (from the tax office; consultant number 4 to 7 digits, client number 1 to 5); - the wage types for hours and overtime (set by the tax office in LODAS); - the staff member ID numbers of staff members with paid time in the time period (see “Create, edit, assign, and deactivate staff members”, Remuneration section). Use **Add** to navigate to the field where you enter this information. After that, the export is completed with a single click. ## Frequently Asked Questions **Why doesn't an entry appear in the DATEV export?** Only approved time is exported. **Can I still change an approved entry?** No, once approved, it is final. **Where can I view pending entries?** Under “All entries”, filtered by status “Submitted”. **Why is the “Time tracking” group missing from the menu?** Time tracking is disabled for this location. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Zeiterfassung | Time tracking | Control de tiempo | Suivi du temps | Monitoraggio tempo | Tijdregistratie | Tidsregistrering | Zaman Takibi / Zaman takibi | | Team-Zeiten | Team times | Tiempos del equipo | Temps de l'équipe | Orari del team | Teamtijden | Teamets tider | Ekip süreleri | | Einträge importieren | Import entries | Importar registros | Importer des saisies | Importa registrazioni | Registraties importeren | Importera poster | Kayıtları içe aktar | | Manueller Eintrag | Manual entry | Registro manual | Saisie manuelle | Registrazione manuale | Handmatige registratie | Manuell post | Manuel kayıt | | Zeitraum | Date range | Rango de fechas | Plage de dates | Intervallo date | Datumbereik | Datumintervall | Tarih aralığı | | CSV exportieren | Export CSV | Exportar CSV | Exporter en CSV | Esporta in CSV | CSV exporteren | Exportera CSV | CSV dışa aktar | | DATEV exportieren | Export DATEV | Exportar DATEV | Exporter DATEV | Esporta DATEV | DATEV exporteren | Exportera DATEV | DATEV'i dışa aktar | | Status | Status | Estado | Statut | Stato | Status | Status | Durum | | Genehmigen | Approve | Aprobar | Approuver | Approva | Goedkeuren | Godkänn | Onayla | | Ablehnen | Reject | Rechazar | Rejeter | Rifiuta | Afwijzen | Avvisa | Reddet | | Bearbeiten | Edit | Editar | Modifier | Modifica | Bewerken | Redigera | Düzenle | | Ablehnungsgrund | Rejection reason | Motivo del rechazo | Motif du refus | Motivo del rifiuto | Afwijzingsreden | Anledning till avvisande | Reddetme nedeni | | Kommen | Check-In | Entrada | Arrivée | Entrata | Inklokken | Inloggning | Giriş | | Gehen | Check-Out | Salida | Pointage de sortie | Uscita | Uitklokken | Utloggning | Çıkış | | Pause (Minuten) | Break (minutes) | Descanso (minutos) | Pause (minutes) | Pausa (minuti) | Pauze (minuten) | Paus (minuter) | Mola (dakika) | | Eintragstyp | Entry type | Tipo de entrada | Type d'entrée | Tipo voce | Invoertype | Inmatningstyp | Giriş türü | | Abrechenbar | Billable | facturable | Facturable | Fatturabile | Factureerbaar | Fakturerbart | Faturalandırılabilir | | Tags | Tags | Etiquetas | Tags | Tag | Tags | Taggar | Etiketler | | Mitarbeiter-Notizen | Staff notes | Notas del personal | Notes du personnel | Note del personale | Notities van het personeel | Personalanteckningar | Personel Notları | | Manager-Notizen | Manager notes | Notas del gerente | Notes du gestionnaire | Note del direttore | Managernotities | Chefsanteckningar | Yönetici Notları | | Bearbeitungsgrund | Edit reason | Editar motivo | Modifier le motif | Modifica motivo | Reden bewerken | Redigera anledning | Nedeni Düzenle | | Ausgewählte genehmigen | Approve selected | Aprobar seleccionados | Approuver la sélection | Approva selezionati | Selectie goedkeuren | Godkänn valda | Seçilenleri onayla | | Ausgewählte ablehnen | Reject selected | Rechazar seleccionados | Refuser la sélection | Rifiuta selezionati | Selectie afwijzen | Avvisa valda | Seçilenleri reddet | | Monatlich / Monat | Monthly | Mensual | Mensuel | Mensile | Maandelijks / Maand | Månadsvis / Månad | Aylık | | Stundenzettel (PDF) | Timesheet (PDF) | Hoja de horas (PDF) | Feuille d'heures (PDF) | Foglio ore (PDF) | Urenbriefje (PDF) | Tidrapport (PDF) | Puantaj (PDF) | | Erstes Tag erstellen | Create first tag | Crear primera etiqueta | Créer le premier tag | Crea il primo tag | Eerste tag aanmaken | Skapa första taggen | İlk Etiketi Oluştur | | Tag erstellen | Create tag | Crear etiqueta | Créer un tag | Crea tag | Tag aanmaken | Skapa tagg | Etiket Oluştur | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Farbe | Color | Color | Couleur | Colore | Kleur | Färg | Renk | | Beschreibung (optional) | Description (optional) | Descripción (opcional) | Description (facultatif) | Descrizione (opzionale) | Beschrijving (optioneel) | Beskrivning (valfritt) | Açıklama (isteğe bağlı) | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Löschen | Delete | Eliminar | Supprimer | Elimina | Verwijderen | Radera | Sil | | Mitarbeiter: | Staff: | Personal: | Personnel : | Personale: | Personeel: | Personal: | Personel: | | Datum: | Date: | Fecha: | Date : | Data: | Datum: | Datum: | Tarih: | | Einstempeln | Check in | Entrada | Arrivée | Entrata | Inchecken | Incheckning | Giriş | | Eintrag speichern | Save entry | Guardar entrada | Enregistrer l'entrée | Salva voce | Invoer opslaan | Spara post | Girişi kaydet | | Vorlage herunterladen | Download template | Descargar plantilla / Descargar la plantilla | Télécharger le modèle | Scarica modello / Scarica il modello | Sjabloon downloaden | Ladda ner mall / Ladda ner mallen | Şablonu indir | | Ausgefüllte Vorlage laden | Load filled-in template | Cargar plantilla rellenada | Charger le modèle rempli | Carica modello compilato | Ingevuld sjabloon laden | Ladda ifylld mall | Doldurulmuş şablonu yükle | | Mitarbeiter | Staff | Personal / Empleado | Personnel / Collaborateur | Personale / Collaboratore | Personeel / Medewerker | Personal / Medarbetare | Personel | | Starten / Beginn / Start | Start | Iniciar / Inicio | Démarrer / Début | Avvia / Inizio | Starten / Begin / Start | Starta / Start | Başlat / Başlangıç | | Ende / Beenden | End | Fin / Finalizar | Fin / Mettre fin | Fine / Termina | Einde / Beëindigen | Slut / Avsluta | Bitiş / Sonlandır | | Pause (Min) | Break (min) | Descanso (min) | Pause (min) | Pausa (min) | Pauze (min) | Rast (min) | Mola (dk) | | Typ / Art / Schrift | Type | Tipo / Tipografía | Type / Typo | Tipo / Caratteri | Type / Soort / Lettertype | Typ / Typsnitt | Tür / Yazı | | Notiz | Note | Nota | Note | Nota | Opmerking / Notitie | Anteckning | Not | | Zeilen prüfen | Check rows | Validar | Vérifier les lignes | Valida | Valideren | Validera | Satırları kontrol et | | Was fehlt? | What's missing? | ¿Qué falta? | Que manque-t-il ? | Cosa manca? | Wat ontbreekt er? | Vad saknas? | Ne eksik? | | Hinzufügen | Add | Añadir | Ajouter | Aggiungi | Toevoegen | Lägg till | Ekle | | So funktioniert die Zeiterfassung | How time tracking works | Cómo funciona el registro horario | Comment fonctionne le suivi du temps | Come funziona la rilevazione delle ore | Zo werkt tijdregistratie | Så fungerar tidrapporteringen | Zaman takibi nasıl çalışır | | Teamübersicht | Team overview | Resumen del equipo | Vue d'équipe | Panoramica del team | Teamoverzicht | Teamöversikt | Ekip özeti | | Teammitglieder | Team members | Miembros del equipo | Membres de l'équipe | Membri della squadra | Teamleden | Teammedlemmar | Ekip Üyeleri | | Gesamtarbeitsstunden | Total work hours | Total horas trabajadas | Total heures travaillées | Totale ore lavorate | Totale werkuren | Totala arbetstimmar | Toplam Çalışma Saati | | Überstunden | Overtime | Horas extra | Heures supplémentaires | Straordinari | Overuren | Övertid | Mesai / Fazla mesai | | Team-Leistung | Team performance | Rendimiento del equipo | Performance de l'équipe | Prestazioni di squadra | Teamprestaties | Teamprestanda | Takım Performansı | | Export erfolgreich | Export successful | Exportación exitosa | Exportation réussie | Esportazione riuscita | Exporteren succesvol | Exporten lyckades | Dışa Aktarma Başarılı | | Alle Einträge | All entries | Todos los registros | Toutes les saisies | Tutte le registrazioni | Alle registraties | Alla poster | Tüm kayıtlar | | Auto-Abwesenheit | Auto leave | Permiso automático | Congé automatique | Congedo automatico | Automatisch verlof | Automatisk ledighet | Otomatik izin | | Bearbeitet | Edited | Editado | Modifié | Modificato | Bewerkt | Redigerad | Düzenlendi | | Zeiteintrag ablehnen | Reject time entry | Rechazar entrada de tiempo | Rejeter la saisie du temps | Rifiuta l'immissione dell'ora | Tijdinvoer weigeren | Avvisa tidsinmatning | Zaman Girişini Reddet | | Ablehnung bestätigen | Confirm rejection | Confirmar rechazo | Confirmer le refus | Conferma rifiuto | Afwijzing bevestigen | Bekräfta avvisning | Reddi Doğrula | | Zeiteintrag bearbeiten | Edit time entry | Editar entrada de tiempo | Modifier la saisie du temps | Modifica immissione ora | Tijdsinvoer bewerken | Redigera tidsinmatning | Zaman Girişini Düzenle | | Änderungen speichern | Save changes | Guardar cambios | Enregistrer les modifications | Salva modifiche | Wijzigingen opslaan | Spara ändringar | Değişiklikleri Kaydet | | Monatsbericht | Monthly report | Informe mensual | Rapport mensuel | Rapporto mensile | Maandrapport | Månadsrapport | Aylık rapor | | Sollstunden | Target hours | Horas objetivo | Heures cibles | Ore obiettivo | Doeluren | Måltimmar | Hedef saatler | | Iststunden | Actual hours | Horas reales | Heures réelles | Ore effettive | Werkelijke uren | Faktiska timmar | Gerçek saatler | | Gesamtbrutto | Total gross | Total bruto | Total brut | Totale lordo | Totaal bruto | Totalt brutto | Toplam brüt | | Mitarbeiterübersicht | Employee overview | Resumen de empleados | Vue d'ensemble des employés | Panoramica dipendenti | Medewerkeroverzicht | Anställdöversikt | Çalışan genel bakışı | | Personalkosten | Staff Cost | Coste de personal | Coût du personnel | Costo del personale | Personeelskosten | Personalkostnad | Personel maliyeti | | Für diesen Monat sind keine freigegebenen Zeiten erfasst. | No approved hours recorded for this month. | No hay horas aprobadas registradas para este mes. | Aucune heure validée pour ce mois. | Nessuna ora approvata registrata per questo mese. | Geen goedgekeurde uren geregistreerd voor deze maand. | Inga godkända timmar registrerade för denna månad. | Bu ay için onaylanmış saat kaydı yok. | | Anteil am Umsatz | Share of revenue | Porcentaje de los ingresos | Part du chiffre d'affaires | Quota sul fatturato | Aandeel van de omzet | Andel av omsättningen | Cirodaki payı | | Auslastung | Utilisation | Ocupación | Taux d'occupation | Utilizzo | Bezetting | Beläggning | Doluluk | | Leerlauf | Idle | Inactivo | Inactif | Inattivo | Leegloop | Väntetid | Boşta | | Einnahmen / Umsatz | Revenue | Ingresos | Revenus / Chiffre d'affaires | Entrate / Fatturato | Inkomsten / Omzet | Inkomster / Omsättning | Gelirler / Ciro | | Monatsgehalt | Monthly salary | Salario mensual | Salaire mensuel | Stipendio mensile | Maandsalaris | Månadslön | Aylık maaş | | Bezahlt | Paid | Pagado | Payé | Pagato | Betaald | Betald / Betalt | Ödendi | | Am Kunden | With clients | Con clientes | Avec clients | Con clienti | Bij klanten | Med kunder | Müşteriyle | | Kosten | Costs | Costes | Coûts | Costi | Kosten | Kostnader | Maliyet | | Stundenzettel steht bereit | Timesheet is ready | La hoja de horas está lista | La feuille d'heures est prête | Il foglio ore è pronto | Urenbriefje staat klaar | Tidrapporten är klar | Puantaj hazır | | Tags verwalten | Manage tags | Administrar etiquetas | Gérer les tags | Gestisci tag | Beheer tags | Hantera taggar | Etiketleri yönet | | Meeting | Meeting | Reunión | Réunion | Riunione | Vergadering | Möte | Toplantı | | Zeiterfassungs-Tags | Time tracking tags | Etiquetas de registro de tiempo | Tags de suivi du temps | Tag di tracciamento del tempo | Tijdregistratietags | Tidsregistreringstaggar | Zaman Takip Etiketleri | | Keine Tags verfügbar | No tags available | No hay etiquetas disponibles | Aucune étiquette disponible | Nessun tag disponibile | Geen labels beschikbaar | Inga taggar tillgängliga | Etiket mevcut değil | | Bitte gib einen Tag-Namen ein | Please enter a tag name | Introduce un nombre para la etiqueta | Veuillez saisir un nom de tag | Inserire un nome per il tag | Voer een tagnaam in | Ange ett taggnamn | Lütfen bir etiket adı girin | | Tag bearbeiten | Edit tag | Editar etiqueta | Modifier le tag | Modifica tag | Tag bewerken | Redigera tagg | Etiketi Düzenle | | Manuelle Zeiterfassung | Manual time entry | Entrada de tiempo manual | Saisie manuelle du temps | Inserimento manuale orario | Handmatige tijdinvoer | Manuell tidsinmatning | Manuel zaman girişi | | Ausstempeln muss nach Einstempeln liegen | Check-out must be after check-in | La salida debe ser después de la entrada | Le départ doit être après l'arrivée | L'uscita deve essere dopo l'entrata | Uitchecken moet na inchecken zijn | Utcheckning måste vara efter incheckning | Çıkış girişten sonra olmalıdır | | Zeiterfassung gespeichert | Time entry saved | Entrada de tiempo guardada | Entrée de temps enregistrée | Voce oraria salvata | Tijdinvoer opgeslagen | Tidspost sparad | Zaman girişi kaydedildi | | Gültig | Valid | Válidas / Válido | Valides / Valide | Valide / Valido | Geldig | Giltiga / Giltig | Geçerli | | Mit bestehendem Eintrag | With existing entry | Con entrada existente | Avec entrée existante | Con voce esistente | Met bestaande invoer | Med befintlig post | Mevcut kayıtla çakışan | | Mit Fehler | With error | Con error | Avec erreur | Con errore | Met fout | Med fel | Hatalı | | Import verwerfen? | Discard the import? | ¿Descartar la importación? | Abandonner l'import ? | Annullare l'importazione? | Import verwerpen? | Förkasta importen? | İçe aktarma iptal edilsin mi? | | DATEV kann das noch nicht importieren | DATEV can't import this yet | DATEV todavía no puede importarlo | DATEV ne peut pas encore importer ce fichier | DATEV non può ancora importarlo | DATEV kan dit nog niet importeren | DATEV kan inte importera detta ännu | DATEV bunu henüz içe aktaramaz | | Das fehlt noch für DATEV | Still missing for DATEV | Aún falta para DATEV | Ce qui manque encore pour DATEV | Manca ancora per DATEV | Dit ontbreekt nog voor DATEV | Det här saknas för DATEV | DATEV için hâlâ eksik olanlar | | Eingereicht | Submitted | Enviada | Soumise | Inviata | Ingediend | Inskickad | Gönderildi | | Datum | Date | Fecha | Date | Data | Datum | Datum | Tarih | | Notizen | Notes | Notas | Notes | Note | Notities | Anteckningar | Notlar | --- # Set Up Time Tracking Menu: Settings → Team & access → Time tracking In the dashboard: https://app.terminz.com/manager/settings/time-tracking Who: Managers with the “Change Business Settings” permission (which opens the menu item) and the “Configure Time Tracking” permission (which allows saving). Works in every plan. Updated: 2026-10-20 · https://terminz.com/en/help/zeiterfassung-einstellen # Set Up Time Tracking Here you can specify whether your team tracks working hours and according to which rules. You'll find this page in the menu under **Settings → Team & access → Time tracking** (`/manager/settings/time-tracking`). The settings apply to the location selected at the top of the dashboard. Next to the title, a small help icon (“Where the hours come from”) explains what a toggle on this page does: It determines what your hourly-wage staff members are paid for. Fixed salaries are never affected by this. ## Turning Time Tracking On and Off At the very top is the toggle **Time tracking** labeled “Staff can clock in and out, and entries appear in reports”. It saves its state independently, without the bar at the bottom. When turned off, all time tracking pages for staff members are hidden, including the menu group “Time tracking” with “Team times” and “My times”. Entries that have already been recorded are retained. Below that, a card “German working hours act” checks your limits against the law. If they are correct, it displays “Limits respected”. Otherwise, it counts the “deviations” and specifies what is allowed for each one, for example “The ArbZG allows at most 10 h of working time per day.”, “On a six-day week the limit is 48 h per week.”, or “Beyond 6 h of working time a break is mandatory.” If time tracking is turned off, the limits do not take effect until it is turned on. The set limits are enforced during time tracking. Entries that violate them are sent to a manager for review. You save all other settings together. As soon as you make a change, the bar “You have unsaved changes” appears at the bottom with **Save** and **Discard**. After that, it says “Settings saved”. ## Working Hours The “Working hours” section has two fields: - **Max daily hours:** 1 to 24, default 10. Beyond this point, a day's working time counts as overtime. Clocked-in time is never truncated. Example: With a 10-hour limit and 11 hours of net working time, 10 hours are regular and 1 hour is overtime. - **Max weekly hours:** 1 to 168, default 48. Upper limit across all shifts within a week. ## Hourly Wage from the Calendar Section “Hourly Pay from the Calendar” has a toggle, **Derive hours from the calendar** (default: on). If it is on, Terminz calculates the previous day's hours for hourly-wage staff members every night based on the appointments. Pay is based on the time spent on appointments plus approved additional time. The gaps in between are listed in the time sheet as idle time but do not incur any cost. Anyone who clocked in themselves retains their clock-in time. Example: Appointments from 9:00 a.m. to 10:00 a.m. and from 11:00 a.m. to 12:30 p.m. result in 2.5 paid hours. The one hour of downtime in between remains unpaid. When the toggle is turned on, the following notes appear on the page: Derived days are suggestions and remain in the approval center until you approve them. Additional time that your team enters retroactively (see “View My Times and Log Additional Hours”) also remains there until you approve it. Only then do they move to the payroll export and timesheets. If the toggle is off, only the time clock counts for hourly staff members: the time between clocking in and out minus the legally required break, regardless of whether appointments were scheduled in the calendar. Anyone who forgets to clock in or out has no hours recorded for that day. Salaried staff members are never affected by this toggle. ## Breaks and Rest Periods Section “Breaks & rest (German labor law)” contains: - **Enforce German labor law (arbZG):** Terminz checks breaks, rest periods, the weekly limit, and overtime. Clocked-in time is never reduced, only marked. Time entered manually or via import that violates the rules is rejected. - **Deduct a missing break automatically:** If someone has not entered a break and has worked longer than the limit specified below, Terminz deducts the mandatory break. For 9 hours or more, the break is 45 minutes. - **Require break after (hours):** 1 to 12, default 6. A break becomes mandatory after this number of working hours. - **Minimum break duration (minutes):** 0 to 120, default 30. Length of the mandatory break. After 9 hours, it is at least 45 minutes. - **Minimum rest period (hours):** 0 to 24, default 11. The time between the end of the workday and the start of the next workday. If it is shorter, a clocked-in day is marked and a manual entry is rejected. Example: If the workday ends at 10:00 PM, with 11 hours, the next workday cannot start until 9:00 AM at the earliest. ## Overtime Section “Overtime” has: - **Allow overtime:** Default on. Allows entries beyond the daily maximum. If it is off, the two fields below are grayed out. - **Overtime rate multiplier:** 1 to 3 in increments of 0.25, default 1.5. Overtime is paid at the hourly wage multiplied by this factor. If someone has their own overtime rate, that rate applies. Example: With a €20 hourly wage, one hour of overtime costs €30. - **Max overtime hours per day:** 0 to 12, default 2. This is the maximum number of overtime hours allowed per day. If exceeded, a clocked-in day is flagged, and an entry made manually or via import is rejected. ## Approval Workflow In section “Approval workflow”, you set who approves times: - **Require manager approval:** Each entry requires approval before it counts. Default: off. As long as the switch is off, the message “Manager approval is off for existing businesses. Switch it on to send recorded times to a review queue.” appears there - **Auto-approve regular hours:** Entries without overtime and without violating the Working Hours Act are processed immediately. Only the rest are waiting for you. Grayed out as long as manager approval is off. - **Auto-approve after (days):** 1 to 90, default 7. Entries that remain open for this long are automatically approved by Terminz. The approval will then show no name because no one has signed it. Grayed out as long as manager approval is off. - **Notify manager on check-in:** A notification is sent out every time someone clocks in. Default: off. - **Unlimited backfill:** Allows an import to go back as far as needed. The field below then displays the placeholder “Unlimited”. - **Max import backfill (days):** 1 to 3650, default 31. How far back entries can be imported. The field is grayed out as long as “Unlimited backfill” is enabled. You can edit the approvals themselves under “Team times” (see “Review, Approve, and Export Team Times”). ## Export and Payroll The note in section “Export & payroll” reads: “German law requires working time records to be kept for at least 2 years (ArbZG §16).” - **Export format:** “CSV” or “DATEV,” the file format for time report downloads. Default is CSV. - **DATEV wage type for hours:** the wage type number from LODAS to which paid working hours are posted. Numbers only, maximum of 4 digits. Ask your tax advisor if you don't know it. - **DATEV wage type for overtime:** The wage type number for overtime, also a maximum of 4 digits. Only required if overtime is worked during the period. - **Enable payroll integration:** Prepares monthly exports for payroll processing. Default: off. - **Payroll export day of month:** 1 to 28, default 1. On this day, Terminz generates the payroll for the entire previous month. Grayed out as long as the integration is off. Example: If set to 5, the payroll for September is generated on October 5. - **Data retention (months):** 1 to 120, default 24. After this date, Terminz archives completed entries and removes personal identifiers. Nothing is deleted. Terminz rejects values less than 24 months when saving, because you are required to retain the records for two years. ## Reset to Default The Reset button in the upper right corner restores the page to its default settings. Before doing so, Terminz shows what will be reset and what will remain. - Settings that will be reset: Working hours (overtime starting at 10 hours per day, 48 hours per week), breaks and rest periods (mandatory break after 6 hours and 30 minutes, 11-hour rest period; missing breaks are deducted), overtime (allowed, factor 1.5, up to 2 hours per day), Approval (off, auto-approval after 7 days, no notification when clocking in), Export (CSV, payroll export off, retention 24 months, import up to 31 days back), and “Hours from the calendar” (on). - Remain: whether time tracking is on, your DATEV wage types, and all recorded times. ## Frequently Asked Questions **Where do I turn on time tracking?** At the top of this page using the “Time tracking” toggle. After that, the “Time tracking” group will appear in the menu. **How long do I have to keep time records?** At least 24 months. Terminz does not allow anything less than this under “Data retention (months)”. **Are my hours calculated based on the calendar or the clock-in/out times?** For hourly staff members, it depends on “Derive hours from the calendar”. Staff members with a fixed salary are never affected. **Where do I approve times?** Under “Team times” in the “Time tracking” menu, not on this page. **Why can't I save?** You likely lack the “Configure Time Tracking” permission, or the data retention period is less than 24 months. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Team & Zugriff | Team & access | Equipo y acceso | Équipe & Accès | Team e accesso | Team & Toegang | Team och åtkomst | Ekip ve Erişim | | Zeiterfassung | Time tracking | Control de tiempo | Suivi du temps | Monitoraggio tempo | Tijdregistratie | Tidsregistrering | Zaman Takibi / Zaman takibi | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Verwerfen | Discard | Descartar | Annuler | Annulla | Verwerpen | Ångra | Vazgeç | | Stunden aus dem Kalender ableiten | Derive hours from the calendar | Derivar las horas del calendario | Déduire les heures de l'agenda | Ricava le ore dal calendario | Uren uit de agenda afleiden | Härled timmar från kalendern | Saatleri takvimden türet | | Woher die Stunden kommen | Where the hours come from | De dónde vienen las horas | D'où viennent les heures | Da dove arrivano le ore | Waar de uren vandaan komen | Varifrån timmarna kommer | Saatler nereden geliyor | | Mitarbeiter können ein- und ausstempeln, Einträge erscheinen in Berichten | Staff can clock in and out, and entries appear in reports | Los empleados pueden fichar y los registros aparecen en los informes | Les collaborateurs peuvent pointer et les saisies apparaissent dans les rapports | I collaboratori possono timbrare e le registrazioni appaiono nei report | Medewerkers kunnen in- en uitklokken en registraties verschijnen in rapporten | Medarbetare kan stämpla in och ut, och registreringar visas i rapporter | Çalışanlar giriş-çıkış yapabilir ve kayıtlar raporlarda görünür | | Team-Zeiten | Team times | Tiempos del equipo | Temps de l'équipe | Orari del team | Teamtijden | Teamets tider | Ekip süreleri | | Meine Zeiten | My times | Mis tiempos | Mes horaires | I miei orari | Mijn tijden | Mina tider | Sürelerim | | Arbeitszeitgesetz | German working hours act | Ley alemana de jornada laboral | Loi allemande sur le temps de travail | Legge tedesca sull'orario di lavoro | Duitse Arbeidstijdenwet | Tyska arbetstidslagen | Alman Çalışma Saatleri Kanunu | | Grenzwerte eingehalten | Limits respected | Límites respetados | Limites respectées | Limiti rispettati | Grenzen aangehouden | Gränserna hålls | Sınırlara uyuluyor | | Das ArbZG lässt höchstens 10 Std. Arbeitszeit pro Tag zu. | The ArbZG allows at most 10 h of working time per day. | La ArbZG permite como máximo 10 h de trabajo al día. | L'ArbZG autorise au maximum 10 h de travail par jour. | L'ArbZG consente al massimo 10 h di lavoro al giorno. | De ArbZG staat maximaal 10 u werktijd per dag toe. | ArbZG tillåter högst 10 tim arbetstid per dag. | ArbZG günde en fazla 10 sa çalışmaya izin verir. | | Bei einer Sechstagewoche liegt die Grenze bei 48 Std. pro Woche. | On a six-day week the limit is 48 h per week. | En una semana de seis días el límite son 48 h. | Sur une semaine de six jours, la limite est de 48 h. | Con la settimana di sei giorni il limite è di 48 h. | Bij een zesdaagse week ligt de grens op 48 u per week. | Vid sexdagarsvecka går gränsen vid 48 tim per vecka. | Altı günlük haftada sınır haftada 48 sa'tir. | | Ab mehr als 6 Std. Arbeitszeit ist eine Pause vorgeschrieben. | Beyond 6 h of working time a break is mandatory. | A partir de 6 h de trabajo la pausa es obligatoria. | Au-delà de 6 h de travail, une pause est obligatoire. | Oltre 6 h di lavoro la pausa è obbligatoria. | Vanaf meer dan 6 u werktijd is een pauze verplicht. | Efter mer än 6 tim arbetstid krävs en rast. | 6 sa'ten fazla çalışmada mola zorunludur. | | Du hast ungespeicherte Änderungen | You have unsaved changes | Tienes cambios sin guardar | Vous avez des modifications non enregistrées | Hai modifiche non salvate | Je hebt niet-opgeslagen wijzigingen | Du har osparade ändringar | Kaydedilmemiş değişiklikleriniz var | | Einstellungen gespeichert | Settings saved | Configuración guardada | Paramètres enregistrés | Impostazioni salvate | Instellingen opgeslagen | Inställningar sparade | Ayarlar kaydedildi | | Arbeitszeiten | Working hours | Horario de trabajo | Horaires de travail | Orario di lavoro | Werktijden | Arbetstider | Çalışma Saatleri | | Stundenlohn aus dem Kalender | Hourly Pay from the Calendar | Salario por horas desde el calendario | Salaire horaire depuis l'agenda | Paga oraria dal calendario | Uurloon uit de agenda | Timlön från kalendern | Takvimden saat ücreti | | Pausen & Ruhezeiten (Arbeitszeitgesetz) | Breaks & rest (German labor law) | Descansos (ley laboral alemana) | Pauses et repos (droit du travail allemand) | Pause e riposo (legge sul lavoro tedesca) | Pauzes en rust (Duits arbeidsrecht) | Pauser och vila (tysk arbetsrättslagstiftning) | Molalar ve dinlenme (Alman iş hukuku) | | Überstunden | Overtime | Horas extra | Heures supplémentaires | Straordinari | Overuren | Övertid | Mesai / Fazla mesai | | Genehmigungsworkflow | Approval workflow | Flujo de aprobación | Flux d'approbation | Flusso di approvazione | Goedkeuringsworkflow | Godkännandeflöde | Onay iş akışı | | Die Manager-Freigabe ist für bestehende Betriebe ausgeschaltet. Einschalten, um erfasste Zeiten in die Prüfung zu geben. | Manager approval is off for existing businesses. Switch it on to send recorded times to a review queue. | La aprobación del responsable está desactivada para los negocios existentes. Actívala para enviar los tiempos registrados a revisión. | La validation par un responsable est désactivée pour les établissements existants. Activez-la pour envoyer les temps saisis en validation. | L'approvazione del responsabile è disattivata per le attività esistenti. Attivala per inviare i tempi registrati in verifica. | Goedkeuring door een leidinggevende staat uit voor bestaande vestigingen. Zet dit aan om geregistreerde tijden ter controle aan te bieden. | Chefsgodkännande är avstängt för befintliga verksamheter. Slå på det för att skicka registrerade tider till granskning. | Mevcut işletmeler için yönetici onayı kapalıdır. Kaydedilen süreleri incelemeye göndermek için açın. | | Unbegrenzt | Unlimited | Ilimitado | Illimité | Illimitato | Onbeperkt | Obegränsat | Sınırsız | | Ohne Zeitlimit importieren | Unlimited backfill | Importar sin límite de tiempo | Importer sans limite de date | Importa senza limiti di tempo | Onbeperkt terug importeren | Importera utan tidsgräns | Sınırsız geriye dönük aktarım | | Export & Gehaltsabrechnung | Export & payroll | Exportación y nómina | Export et paie | Esportazione e paghe | Export en loonverwerking | Export och lön | Dışa aktarma ve bordro | | Das deutsche Recht verlangt, Arbeitszeitnachweise mindestens 2 Jahre aufzubewahren (§16 ArbZG). | German law requires working time records to be kept for at least 2 years (ArbZG §16). | La ley alemana exige conservar los registros de jornada al menos 2 años (§16 ArbZG). | Le droit allemand impose de conserver les relevés de temps de travail au moins 2 ans (§16 ArbZG). | Il diritto tedesco impone di conservare le registrazioni dell'orario di lavoro per almeno 2 anni (§16 ArbZG). | Duits recht vereist dat werktijdregistraties minimaal 2 jaar bewaard blijven (§16 ArbZG). | Tysk lag kräver att arbetstidsregistreringar sparas i minst 2 år (§16 ArbZG). | Alman hukuku, çalışma süresi kayıtlarının en az 2 yıl saklanmasını zorunlu kılar (§16 ArbZG). | | Datenhaltung (Monate) | Data retention (months) | Retención de datos (meses) | Conservation des données (mois) | Conservazione dati (mesi) | Gegevensbewaring (maanden) | Datalagring (månader) | Veri saklama (ay) | | Max. tägliche Stunden | Max daily hours | Máximo horas diarias | Heures max par jour | Ore massime giornaliere | Max. dagelijkse uren | Max dagliga timmar | Maksimum günlük saat | | Max. wöchentliche Stunden | Max weekly hours | Máximo horas semanales | Heures max par semaine | Ore massime settimanali | Max. wekelijkse uren | Max veckotimmar | Maksimum haftalık saat | | Pflichtpause nach (Stunden) | Require break after (hours) | Descanso obligatorio después de (horas) | Pause obligatoire après (heures) | Pausa obbligatoria dopo (ore) | Verplichte pauze na (uur) | Obligatorisk paus efter (timmar) | Zorunlu mola sonrası (saat) | | Mindestpausendauer (Minuten) | Minimum break duration (minutes) | Duración mínima del descanso (minutos) | Durée minimale de pause (minutes) | Durata minima pausa (minuti) | Minimale pauzetijd (minuten) | Minsta pauslängd (minuter) | Minimum mola süresi (dakika) | | Überstunden erlauben | Allow overtime | Permitir horas extra | Autoriser les heures supplémentaires | Consenti straordinari | Overuren toestaan | Tillåt övertid | Fazla mesaiye izin ver | | Mindestruhezeit (Stunden) | Minimum rest period (hours) | Descanso mínimo (horas) | Repos minimum (heures) | Riposo minimo (ore) | Minimale rusttijd (uren) | Minsta dygnsvila (timmar) | Asgari dinlenme süresi (saat) | | Überstundensatz-Multiplikator | Overtime rate multiplier | Multiplicador tasa horas extra | Multiplicateur taux heures sup. | Moltiplicatore tariffa straordinari | Overurentarief-vermenigvuldiger | Övertidstariffskoefficient | Fazla mesai oranı çarpanı | | Max. Überstunden pro Tag | Max overtime hours per day | Máximo horas extra por día | Max heures sup. par jour | Max straordinari giornalieri | Max. overuren per dag | Max övertidstimmar per dag | Günlük maksimum fazla mesai saati | | Fehlende Pause automatisch abziehen | Deduct a missing break automatically | Descontar automáticamente un descanso que falta | Déduire automatiquement une pause manquante | Detrarre automaticamente una pausa mancante | Ontbrekende pauze automatisch aftrekken | Dra av saknad paus automatiskt | Eksik molayı otomatik düş | | Managergenehmigung erforderlich | Require manager approval | Requerir aprobación del gerente | Approbation du manager requise | Richiedi approvazione del manager | Managersgoedkeuring vereist | Kräv chefsgodenhet | Yönetici onayı gerekli | | Reguläre Stunden automatisch genehmigen | Auto-approve regular hours | Aprobar automáticamente horas regulares | Approuver automatiquement les heures normales | Approva automaticamente le ore normali | Reguliere uren automatisch goedkeuren | Godkänn automatiskt ordinarie timmar | Normal saatleri otomatik onayla | | Auto-Genehmigung nach (Tagen) | Auto-approve after (days) | Aprobación automática después de (días) | Approbation automatique après (jours) | Approvazione automatica dopo (giorni) | Automatisch goedkeuren na (dagen) | Automatiskt godkännande efter (dagar) | Otomatik onay sonrası (gün) | | Arbeitszeitgesetz (ArbZG) einhalten | Enforce German labor law (arbZG) | Aplicar ley laboral alemana (ArbZG) | Appliquer la loi du travail allemande (ArbZG) | Applicare legge sul lavoro tedesca (ArbZG) | Duits arbeidsrecht toepassen (ArbZG) | Tillämpa tysk arbetsrättslagstiftning (ArbZG) | Alman iş hukukunu uygula (ArbZG) | | Manager bei Einstempeln benachrichtigen | Notify manager on check-in | Notificar al gerente al registrar entrada | Notifier le manager à l'arrivée | Notifica il manager all'ingresso | Manager informeren bij inchecken | Informera chefen vid incheckning | Giriş kaydında yöneticiyi bildir | | Exportformat | Export format | Formato de exportación | Format d'export | Formato esportazione | Exportformaat | Exportformat | Dışa aktarma formatı | | Gehaltsabrechnungsintegration aktivieren | Enable payroll integration | Habilitar integración de nómina | Activer l'intégration paie | Abilita integrazione paghe | Loonintegration activeren | Aktivera löneintegration | Bordro entegrasyonunu etkinleştir | | Gehaltsexporttag des Monats | Payroll export day of month | Día de exportación de nómina del mes | Jour d'export paie du mois | Giorno esportazione paghe del mese | Loonexportdag van de maand | Löneexportdag i månaden | Ayın bordro dışa aktarma günü | | Rückwirkender Import (max. Tage) | Max import backfill (days) | Importación retroactiva máx. (días) | Import rétroactif max. (jours) | Importazione retroattiva max (giorni) | Max. dagen terug importeren | Importera högst (dagar bakåt) | Maksimum geriye dönük içe aktarım (gün) | | DATEV-Lohnart Stunden | DATEV wage type for hours | Concepto salarial DATEV para horas | Rubrique de paie DATEV pour les heures | Voce retributiva DATEV per le ore | DATEV-looncomponent voor uren | DATEV-löneart för timmar | Saatler için DATEV ücret türü | | DATEV-Lohnart Überstunden | DATEV wage type for overtime | Concepto salarial DATEV para horas extra | Rubrique de paie DATEV pour les heures supplémentaires | Voce retributiva DATEV per gli straordinari | DATEV-looncomponent voor overuren | DATEV-löneart för övertid | Fazla mesai için DATEV ücret türü | --- # Appoint managers, assign permissions, and transfer ownership Menu: Settings → Team & access → Permissions In the dashboard: https://app.terminz.com/manager/settings/permissions, https://app.terminz.com/tenantadmin/permissions, https://app.terminz.com/tenantadmin/manager-permissions Who: As a manager, access the page with the “Change business settings” permission. To promote someone, you also need the “Manage other managers' permissions” permission (or ownership). Only the owner may remove or transfer ownership. Tenant admins can view the page for every location in their organization. Works in every plan. Updated: 2026-10-20 · https://terminz.com/en/help/manager-berechtigungen # Appoint managers, assign permissions, and transfer ownership Here you can specify who is allowed to co-manage your location and what each person can see and do. You can find the page in the menu under **Settings → Team & access → Permissions** (`/manager/settings/permissions`). Tenant admins can find it in the menu under **Management → Manager permissions** (`/tenantadmin/permissions`). There, first select the **Location** at the top; the page will then display its manager. Next to the title, a small help text (“How access rights work”) explains: - Permissions apply per person and per location. Anyone who works at two locations needs permissions at both, and revoking permissions at one location does not affect the other. - Anyone who joins your team or becomes a manager can schedule appointments immediately; otherwise, no one would be able to book on their first day. If you don't want this for a specific person, you can revoke their permission here. There is no toggle for the entire location. - Without a permission, the page or button simply won't appear. So if someone can't find something, it's worth checking here first. - The business owner implicitly holds all permissions and cannot be restricted here. Staff members who are only supposed to receive individual additional functions—without becoming managers—will find them in the row menu of the staff member list (see “Create, edit, assign, and deactivate staff members”). ## Overview of the Page The page has two sections: 1. **Current managers:** the list of all managers at the location, along with the number of active managers. The owner is always listed at the top. For each person, you'll see their name, role, permissions, and status. The role is “Owner” or “Managers”, and the status is “Active” or “Inactive”. Permissions are listed in abbreviated form, such as “Full permissions”, “No permissions”, or “4/6 permissions.” In addition, there are the areas Staff members, Services, Bookings, Finance, and Settings, which are grayed out if the person does not have access to them. If there is no manager, “No managers yet” and “Promote staff members below to managers to grant team access.” appear there. 2. **Promote staff:** one card per staff member with their name and email address. Next to it is the number of “available”. If someone is already a manager, the card displays “Managers”. Inactive staff members are marked and cannot be promoted. If there are no staff members yet, it displays “No staff members” with the **Create first staff member** button. At the top of the page, the “Service-Provider mode” card links to the staff member list: “Manage your service-provider status from the staff list.” There, you can add yourself as a bookable service provider. ## Promoting an Staff member to Manager A manager starts out as a staff member. So first, create them under Team → Staff members. 1. In “Promote staff”, tap **Promote** next to the person's name. This opens “Promote to manager”, which displays the person's name and email address along with the note “This staff member will be promoted to manager. You can set permissions.” 2. Set the toggles under “Permissions”: - **Manage staff:** “Can add and manage staff members”. Default: on. - **Manage services:** “Can create and edit services”. Default: on. - **Manage bookings:** “Create and edit appointments, and after a confirmation also across buffer, break and working hours”. Default: on. - **View financials:** “Can see revenue and reports”. Default: off. - **Modify settings:** “Can change business settings”. Default: off. 3. Optionally, enter a note under **Notes (optional)**, for example, why the person is becoming a manager. 4. Tap **Promote to manager**. After that, “Successfully promoted” and “… is now a manager” will appear there. The person will appear in “Current managers”. Use **Cancel** to close the dialog. These five buttons are just the start. You can then configure the complete list of all individual permissions in the “Manage permissions” dialog. ## Changing a Manager's Permissions In a manager's row, tap **Manage permissions**. This is the same dialog as for staff members: You search for a permission (“Search permission”), select a template (“Choose a template or pick permissions manually”), or check boxes individually, organized by category. There are five templates ranging from basic access to full access (all rights except “Delete Business”). A template is just a starting point: After that, each permission can be toggled individually. A preview shows “What does … see?”, i.e., how many pages the person can view with this permission. Save with **Save changes**. The owner does not have this action; their access cannot be restricted. ## Remove a Manager In the manager's row, tap **Remove**. Terminz opens “Remove manager” and asks “Are you sure you want to remove this manager? This action cannot be undone.”. Use **Remove** to confirm, and **Cancel** to cancel. After that, “Manager removed successfully” will appear there. The person remains a staff member and reappears under “Promote staff”. Only the owner can do this. You cannot remove the owner or yourself. If the owner is to change, you must first transfer ownership. ## Transfer Ownership In the owner's row (only you can see it if you're the owner), tap **Transfer ownership**. A dialog with the same name opens: 1. Warning: “Transferring ownership will remove your owner rights. This action cannot be easily undone.” 2. **Select new owner:** Select an existing manager for the location (“Select a manager for the transfer…”). If there isn't one, it will say “No eligible managers found”. In that case, promote the person to manager first. 3. Note: “The selected manager will become the new business owner with full control. You will remain as a regular manager.” 4. Confirm with **Transfer ownership**. After that, it will say “Business ownership has been successfully transferred”. Only the current owner can do this. ## Frequently Asked Questions **How do I make someone a manager?** First, add them as a staff member (Team → Staff members), then tap **Promote** here at “Promote staff”. **Why can't I see the page?** You lack the “Change business settings” permission. **Why can't I promote anyone?** You lack the “Manage other managers' permissions” permission. The owner can always do this. **A manager can't see a page. What should I do?** Open **Manage permissions** for that manager and enable the missing permission. Without the permission, the page won't even appear in the menu. **Can a manager work at two locations?** Yes, but permissions apply per location. You assign them individually at each location. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Team & Zugriff | Team & access | Equipo y acceso | Équipe & Accès | Team e accesso | Team & Toegang | Team och åtkomst | Ekip ve Erişim | | Berechtigungen | Permissions | Permisos | Autorisations | Permessi | Rechten | Behörigheter | İzinler | | Management | Management | Gestión | Gestion | Gestione | Beheer | Hantering | Yönetim | | Manager-Berechtigungen | Manager permissions | Permisos del gestor | Permissions du responsable | Permessi manager | Managermachtigingen | Chefsbehörigheter | Yönetici İzinleri | | Standort | Location | Local / Ubicación | Établissement / Localisation | Sede / Posizione | Vestiging / Locatie | Enhet / Plats | Şube / Konum | | Ersten Mitarbeiter erstellen | Create first staff member | Crear primer miembro del personal | Créer le premier membre du personnel | Crea il primo membro dello staff | Eerste medewerker aanmaken | Skapa första personalmedlemmen | İlk personeli oluştur | | Befördern | Promote | Promocionar | Promouvoir | Promuovi | Promoveren | Befordra | Terfi ettir | | Notizen (optional) | Notes (optional) | Notas (opcional) | Notes (optionnel) | Note (opzionale) | Notities (optioneel) | Anteckningar (valfritt) | Notlar (isteğe bağlı) | | Zum Manager befördern | Promote to manager | Promover a responsable | Promouvoir gestionnaire | Promuovi a responsabile | Promoveren tot beheerder | Befordra till chef | Yöneticiye terfi ettir | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Berechtigungen verwalten | Manage permissions | Gestionar permisos | Gérer les autorisations | Gestisci autorizzazioni | Machtigingen beheren | Hantera behörigheter | İzinleri yönet | | Änderungen speichern | Save changes | Guardar cambios | Enregistrer les modifications | Salva modifiche | Wijzigingen opslaan | Spara ändringar | Değişiklikleri Kaydet | | Entfernen | Remove | Eliminar | Supprimer | Rimuovi | Verwijderen | Ta bort | Kaldır | | Inhaberschaft übertragen | Transfer ownership | Transferir propiedad | Transférer la propriété | Trasferisci proprietà | Eigendom overdragen | Överför äganderätt | Sahipliği Devret | | So funktionieren Berechtigungen | How access rights work | Cómo funcionan los permisos | Comment fonctionnent les droits | Come funzionano i permessi | Zo werken rechten | Så fungerar behörigheter | Yetkiler nasıl çalışır | | Inhaber | Owner | Propietario | Propriétaire | Proprietario | Eigenaar | Ägare | Sahip | | Manager | Managers | Gestores | Responsables | Manager | Managers | Chefer | Yöneticiler | | Aktiv | Active | Activo | Actif | Attivo | Actief | Aktiv | Aktif / Etkin | | Inaktiv | Inactive | Inactivo | Inactif | Inattivo | Inactief | Inaktiv | Pasif | | Volle Rechte | Full permissions | Permisos completos | Droits complets | Permessi completi | Volledige rechten | Fullständiga rättigheter | Tam yetki | | Keine Berechtigungen | No permissions | Sin permisos | Aucune autorisation | Nessuna autorizzazione | Geen rechten | Inga behörigheter | İzin yok | | Noch keine Manager | No managers yet | Aún no hay responsables | Aucun gestionnaire pour le moment | Nessun manager ancora | Nog geen managers | Inga chefer än | Henüz yönetici yok | | Befördere Mitarbeiter unten zu Managern, um Team-Zugriff zu erteilen. | Promote staff members below to managers to grant team access. | Asciende a miembros del personal a responsables abajo para darles acceso de equipo. | Promouvez des membres du personnel ci-dessous au rôle de gestionnaire pour leur donner accès à l'équipe. | Promuovi membri del personale qui sotto a manager per concedere l'accesso al team. | Promoveer personeelsleden hieronder tot manager om teamtoegang te verlenen. | Befordra personal nedan till chef för att ge dem åtkomst till teamet. | Ekip erişimi vermek için aşağıdaki personel üyelerini yöneticiliğe yükseltin. | | verfügbar | available | disponible | disponible | disponibile | beschikbaar | tillgänglig | müsait | | Keine Mitarbeiter | No staff members | Sin personal | Aucun membre du personnel | Nessun membro dello staff | Geen medewerkers | Ingen personal | Personel yok | | Service-Provider-Modus | Service-Provider mode | Modo proveedor de servicios | Mode prestataire de service | Modalità fornitore di servizi | Dienstverlenermodus | Tjänsteleverantörsläge | Hizmet sağlayıcı modu | | Verwalte deinen Service-Provider-Status in der Mitarbeiterliste. | Manage your service-provider status from the staff list. | Gestiona tu estado de proveedor de servicios desde la lista de personal. | Gérez votre statut de prestataire depuis la liste du personnel. | Gestisci il tuo stato di fornitore di servizi dall'elenco del personale. | Beheer je dienstverlenerstatus vanuit de personeelslijst. | Hantera din status som tjänsteleverantör från personallistan. | Hizmet sağlayıcı durumunuzu personel listesinden yönetin. | | Mitarbeiter befördern | Promote staff | Promover empleado | Promouvoir un employé | Promuovi membro dello staff | Medewerker promoveren | Befordra personal | Personeli terfi ettir | | Dieser Mitarbeiter wird zum Manager befördert. Du kannst die Berechtigungen festlegen. | This staff member will be promoted to manager. You can set permissions. | Este miembro del personal será promovido a responsable. Puedes establecer los permisos. | Ce membre du personnel sera promu gestionnaire. Vous pouvez définir les autorisations. | Questo membro dello staff sarà promosso a responsabile. È possibile impostare le autorizzazioni. | Deze medewerker wordt gepromoveerd tot beheerder. Je kunt rechten instellen. | Den här personalmedlemmen kommer att befordras till chef. Du kan ange behörigheter. | Bu personel yöneticiye terfi ettirilecektir. İzinleri ayarlayabilirsiniz. | | Kann Mitarbeiter hinzufügen und verwalten | Can add and manage staff members | Puede añadir y gestionar miembros del personal | Peut ajouter et gérer les membres du personnel | Può aggiungere e gestire i membri dello staff | Kan medewerkers toevoegen en beheren | Kan lägga till och hantera personalmedlemmar | Personel ekleyebilir ve yönetebilir | | Kann Leistungen erstellen und bearbeiten | Can create and edit services | Puede crear y editar servicios | Peut créer et modifier des services | Può creare e modificare servizi | Kan diensten aanmaken en bewerken | Kan skapa och redigera tjänster | Hizmet oluşturabilir ve düzenleyebilir | | Termine erstellen und bearbeiten, nach Bestätigung auch über Puffer, Pause und Arbeitszeiten hinweg | Create and edit appointments, and after a confirmation also across buffer, break and working hours | Crear y editar citas y, tras una confirmación, también por encima del margen, la pausa y el horario laboral | Créer et modifier des rendez-vous et, après confirmation, même sur le tampon, la pause ou en dehors des heures de travail | Creare e modificare appuntamenti e, dopo una conferma, anche oltre il cuscinetto, la pausa e l'orario di lavoro | Afspraken maken en bewerken en na een bevestiging ook over buffer, pauze en werktijden heen | Skapa och redigera bokningar och, efter en bekräftelse, även över buffert, paus och arbetstider | Randevu oluşturma ve düzenleme; onay verilirse tampon süreye, molaya ve çalışma saatleri dışına da | | Kann Umsätze und Berichte sehen | Can see revenue and reports | Puede ver ingresos e informes | Peut consulter les revenus et les rapports | Può visualizzare ricavi e report | Kan omzet en rapporten inzien | Kan se intäkter och rapporter | Geliri ve raporları görebilir | | Kann Business-Einstellungen ändern | Can change business settings | Puede cambiar los ajustes de la empresa | Peut modifier les paramètres de l'entreprise | Può modificare le impostazioni aziendali | Kan bedrijfsinstellingen wijzigen | Kan ändra företagsinställningar | İşletme ayarlarını değiştirebilir | | Erfolgreich befördert | Successfully promoted | Promovido correctamente | Promotion réussie | Promosso con successo | Succesvol gepromoveerd | Befordrad | Başarıyla terfi ettirildi | | Aktuelle Manager | Current managers | Managers actuales | Managers actuels | Manager attuali | Huidige managers | Nuvarande managers | Mevcut yöneticiler | | Berechtigung suchen | Search permission | Buscar permiso | Rechercher une autorisation | Cerca autorizzazione | Machtiging zoeken | Sök behörighet | Yetki ara | | Vorlage wählen oder Berechtigungen manuell festlegen | Choose a template or pick permissions manually | Elige una plantilla o define los permisos manualmente | Choisir un modèle ou définir les autorisations manuellement | Scegli un modello o imposta le autorizzazioni manualmente | Kies een sjabloon of stel machtigingen handmatig in | Välj en mall eller ange behörigheter manuellt | Bir şablon seçin veya izinleri elle belirleyin | | Manager entfernen | Remove manager | Eliminar responsable | Supprimer le gestionnaire | Rimuovi responsabile | Beheerder verwijderen | Ta bort chef | Yöneticiyi kaldır | | Bist du sicher, dass du diesen Manager entfernen möchtest? Diese Aktion kann nicht rückgängig gemacht werden. | Are you sure you want to remove this manager? This action cannot be undone. | ¿Estás seguro de que deseas eliminar a este responsable? Esta acción no se puede deshacer. | Êtes-vous sûr de vouloir supprimer ce gestionnaire ? Cette action est irréversible. | Sei sicuro di voler rimuovere questo responsabile? Questa azione è irreversibile. | Weet je zeker dat je deze beheerder wilt verwijderen? Deze actie kan niet ongedaan worden gemaakt. | Är du säker på att du vill ta bort den här chefen? Denna åtgärd kan inte ångras. | Bu yöneticiyi kaldırmak istediğinizden emin misiniz? Bu işlem geri alınamaz. | | Manager wurde erfolgreich entfernt | Manager removed successfully | Responsable eliminado correctamente | Gestionnaire supprimé avec succès | Responsabile rimosso con successo | Beheerder succesvol verwijderd | Chef borttagen | Yönetici başarıyla kaldırıldı | | Keine berechtigten Manager gefunden | No eligible managers found | No se encontraron responsables elegibles | Aucun gestionnaire éligible trouvé | Nessun responsabile idoneo trovato | Geen geschikte beheerders gevonden | Inga lämpliga chefer hittades | Uygun yönetici bulunamadı | | Der ausgewählte Manager wird der neue Inhaber mit voller Kontrolle. Du bleibst als regulärer Manager erhalten. | The selected manager will become the new business owner with full control. You will remain as a regular manager. | El responsable seleccionado se convertirá en el nuevo propietario de la empresa con control total. Tú permanecerás como responsable ordinario. | Le gestionnaire sélectionné deviendra le nouveau propriétaire de l'entreprise avec un contrôle total. Vous resterez gestionnaire ordinaire. | Il responsabile selezionato diventerà il nuovo proprietario aziendale con pieno controllo. Tu rimarrai come responsabile ordinario. | De geselecteerde beheerder wordt de nieuwe bedrijfseigenaar met volledige controle. Je blijft gewone beheerder. | Den valda chefen blir ny företagsägare med fullständig kontroll. Du förblir vanlig chef. | Seçilen yönetici tam kontrole sahip yeni işletme sahibi olacaktır. Siz normal bir yönetici olarak kalacaksınız. | | Die Inhaberschaft wurde erfolgreich übertragen | Business ownership has been successfully transferred | La propiedad de la empresa se ha transferido correctamente | La propriété de l'entreprise a été transférée avec succès | La proprietà aziendale è stata trasferita con successo | Bedrijfseigendom is succesvol overgedragen | Företagets äganderätt har överförts | İşletme sahipliği başarıyla devredildi | | Dienstleistungen verwalten | Manage services | Gestionar servicios | Gérer les services | Gestisci servizi | Diensten beheren | Hantera tjänster | Hizmetleri yönet | | Termine verwalten | Manage bookings | Gestionar reservas | Gérer les réservations | Gestisci prenotazioni | Boekingen beheren | Hantera bokningar | Rezervasyonları yönet | | Finanzen einsehen | View financials | Ver finanzas | Consulter les finances | Visualizza finanze | Financiën bekijken | Visa ekonomi | Finansalları görüntüle | | Einstellungen ändern | Modify settings | Modificar ajustes | Modifier les paramètres | Modifica impostazioni | Instellingen wijzigen | Ändra inställningar | Ayarları değiştir | --- # Create and Edit a Service Menu: Services → Services In the dashboard: https://app.terminz.com/manager/services Who: Managers with permission “Manage services”. Creation is possible in every plan. Updated: 2026-10-20 · https://terminz.com/en/help/leistungen A service is anything your customers can book with you: a haircut, a massage, an oil change. It is associated with exactly one location. To create a new service, you only need the name, duration, and price; everything else is optional. ## How to Create a Service 1. In the menu, open **Services → Services**. 2. Tap **Add service**. The “New service” form opens. 3. Enter **Service name**, **Duration** (in minutes), and **Price**. 4. Under **Who offers this service?**, select at least one person from your team. Without a staff member assigned, no one can book the service. 5. Tap **Create** at the bottom. If anything is missing, a message will appear above the “Still missing: …” button indicating the missing field. After that, Terminz displays “Service created” and the service appears in the list. When editing, the button is labeled **Save** and the message is “Service updated”. Changes take effect starting with the next booking; appointments already booked retain their price and duration. Below the form, a preview shows how the service will appear to your customers. ## The Fields in the Form | Field | Required | What to enter | | --- | --- | --- | | Service name | yes | The name your customers see. It is not translated. | | Description | no | Free text for your site. | | Category | no | Select from the list or type in a new name. A new name creates the category for this location (“New category … is being created”). | | Duration | yes | The appointment duration in minutes; this is how long your customers will see the appointment. | | Price | yes | In euros. If set to €0, it displays “Free”. | | Tax category | no | **Normal (19%)**, **Reduced (7%)**, or **Zero (0%)**. The default is Normal. The rate itself is determined by your location's tax settings. | | Who provides the service? | yes | The team members who perform it. | | Required resources | no | A room, space, or piece of equipment that is reserved for the entire appointment. | | Photos of this service | no | Real photos of your work, from your gallery or newly uploaded. You can remove an old single image using **Remove previous picture**. | | Additional services | no | Optional extras that can be added to the booking. | ### Does the price depend on anything? Here you specify how the price is determined. You have three options: - **No, one price**: a fixed price plus duration. - **I only know on site**: the price isn't determined until checkout. Two options: - **From-price**: Enter the minimum price under **Price from**, and optionally a maximum price under **At most**. If a maximum price is set, the page will display “35–60 €”; if not, it will show “starting at 35 €.” The maximum price must be higher than the starting price. You enter the exact price at checkout; it must never be lower than the “starting at” price. - **Price on request**: The website shows “Price on request”; reservations are made only with you. You enter the price at checkout; the register won't accept payment until then. - **Something else**: The price depends on a selection. You choose **On hair length**, **On nail length**, **On duration**, **On size**, or **Custom steps**. Which answer appears at the top depends on your industry. For tiers, each **Step** has its own **Duration** and its own **Price**, optionally as **From-price**. You need at least two tiers and a duration for each. The **Question for your customers** (for example, “How long is your hair?”) is read by the customer before booking; they select the stage directly in the row. Use **Edit steps** to change the names, descriptions, and order of the levels, and **Add step** for additional settings. The levels belong to the location and apply to all services that use them. If you remove a level, it disappears from all these services; booked appointments remain as they are. A service with tiers cannot be booked on its own—only its tiers can be booked. However, you'll still see only one row in the list. ### Where can it be booked? | Selection | What Happens | | --- | --- | | Online and in person | Your customers book themselves on your booking page; you book in the calendar and in the point-of-sale app. This is the default. | | In-person only | The service appears on the booking page along with your phone number. Only you can book it. | | Consultation first | You first book the consultation online; you then enter the service. Under **Which consultation?**, select the service that will be booked as a consultation. You cannot save the booking without a consultation. | ### Buffer Time Buffer time is time before or after the appointment that remains reserved in the calendar for preparation or cleanup. Customers cannot see or book it. Tap **Set a buffer** and enter **Before the appointment** and **After the appointment**. The values are set in increments that match the appointment grid, and entries are rounded up. **Remove buffer** removes it again. Buffer time is disabled for the location until you enable it. If you save the first buffer for a service, you enable it for the location; the other services remain without a buffer. A buffer takes effect starting with the next booking; booked appointments retain their buffer. ### Required resources Each selected resource is reserved for the entire appointment; bookings can only be made if all are available at the same time. If you enter a name that doesn't exist yet, you create the resource directly and specify the quantity at **How many of them are there?**: three identical treatment tables are one resource with a quantity of 3, allowing three appointments to run simultaneously. You can add the location, serial number, and maintenance details later under “Resources.” ### Additional services Use **Add** to create an extra: **Name**, **Surcharge** in euros, and **Extra minutes** in minutes. Your customers select extras when booking. The surcharge and the additional time are added to the booked appointment and are also listed on the receipt. ## What Happens After You Save - The service appears in the list under **Services → Services**, along with duration, price, resources, and additional services. - If no one is offering it or a resource is missing, “No team member” or “Resources missing” appears in the row, and “… services are incomplete” appears at the top of the banner. Until then, no one can book it. - Services bookable online and in person appear on your booking page, grouped by category. ## The Services Page Tap a service in the list. The page displays the price and booking details, who offers it, the available dates in the calendar, related products, and the bundle it's part of. There you'll also find the link to this service: **Share link** copies it, **Show QR code** opens a printable code. Anyone who opens the link can view the service and book an appointment directly. ## Combinations and Packages At the top of the page, you can switch between **Services**, **Combos**, and **Packages**. - A **combo** makes multiple services in the same appointment more affordable. You select at least two services and choose how much to save: **Amount off**, **Percent off**, or **Fixed price**. A fixed price is only available without tiered pricing. If a promotion is running on a service, the lower price always applies to the customer; both cannot be combined. The promotion ends at **End combo**; booked appointments retain their original price. - A **package** consists of multiple instances of a service: under **How many times?**, the number of visits; under **How is it paid?**, either all at once at the time of purchase (the sale is processed at the checkout for a single appointment) or per visit (you assign it in the customer file). The package must be cheaper than purchasing the visits individually. **End package** blocks new purchases; anyone who has one retains the remaining visits. ## Archive **Archive service** removes the service from the booking. Pending appointments remain and are marked for rescheduling; past appointments retain the service. In the **Archived** tab, you can restore them using **Restore service**. **Delete permanently** is only available for archived services and removes them from the catalog. ## Frequently Asked Questions **My new service isn't showing up on the booking page.** Most often, the person is missing from the team or a resource is missing. Check the row in the list for “No team member” or “Resources missing”. If the service is set to “In store only” or “Price on request”, it's visible but cannot be booked online. **Can I set a price based on hair length?** Yes, under “Does the price depend on something?” via **Something else** and **On hair length**. **Where do I specify who will perform the service?** In the form under “Who offers this service?”. You'll see the same information on the service page under “Who offers it”. **Can I require a deposit?** Not in the form. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | | Leistung hinzufügen | Add service | Añadir servicio | Ajouter une prestation | Aggiungi servizio | Dienst toevoegen | Lägg till tjänst | Hizmet ekle | | Servicename | Service name | Nombre del servicio | Nom du service | Nome del servizio | Servicenaam | Tjänstens namn | Hizmet adı | | Dauer | Duration | Duración | Durée | Durata | Duur | Varaktighet / Längd | Süre | | Preis | Price | Precio | Prix | Prezzo | Prijs | Pris | Fiyat | | Wer bietet die Leistung an? | Who offers this service? | ¿Quién ofrece este servicio? | Qui propose cette prestation ? | Chi offre questo servizio? | Wie biedt deze dienst aan? | Vem erbjuder tjänsten? | Bu hizmeti kim sunuyor? | | Erstellen | Create | Crear | Créer | Crea | Aanmaken | Skapa | Oluştur | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Normal (19%) | Normal (19%) | Normal (21%) | Normal (20%) | Normale (22%) | Normaal (21%) | Normal (25%) | Normal (%20) | | Ermäßigt (7%) | Reduced (7%) | Reducido (7 %) | Réduit (7 %) | Ridotta (7%) | Verlaagd (7%) | Reducerad (7 %) | İndirimli (%7) | | Null (0%) | Zero (0%) | Cero (0%) | Zéro (0%) | Zero (0%) | Nul (0%) | Noll (0%) | Sıfır (%0) | | Bisheriges Bild entfernen | Remove previous picture | Quitar la imagen anterior | Retirer l'image précédente | Rimuovi l'immagine precedente | Vorige afbeelding verwijderen | Ta bort tidigare bild | Önceki görseli kaldır | | Nein, ein Preis | No, one price | No, un solo precio | Non, un seul prix | No, un solo prezzo | Nee, één prijs | Nej, ett pris | Hayır, tek fiyat | | Sehe ich erst vor Ort | I only know on site | Lo sé solo en el local | Je le sais seulement sur place | Lo so solo sul posto | Weet ik pas ter plekke | Vet först på plats | Ancak yerinde belli olur | | ab-Preis | From-price | Precio desde | Prix à partir de | Prezzo da | Vanafprijs | Från-pris | Başlangıç fiyatı | | Preis ab | Price from | Precio desde | Prix à partir de | Prezzo da | Prijs vanaf | Pris från | Başlangıç fiyatı | | Höchstens | At most | Como máximo | Au maximum | Al massimo | Maximaal | Högst | En fazla | | Preis auf Anfrage | Price on request | Precio a consultar | Prix sur demande | Prezzo su richiesta | Prijs op aanvraag | Pris på förfrågan | Talep üzerine fiyat | | Etwas anderes | Something else | Otra cosa | Autre chose | Altro | Iets anders | Något annat | Başka bir şey | | Von der Haarlänge | On hair length | Según el largo del cabello | Selon la longueur des cheveux | In base alla lunghezza dei capelli | Van de haarlengte | Efter hårlängd | Saç uzunluğuna göre | | Von der Nagellänge | On nail length | Según el largo de las uñas | Selon la longueur des ongles | In base alla lunghezza delle unghie | Van de nagellengte | Efter nagellängd | Tırnak uzunluğuna göre | | Von der Dauer | On duration | Según la duración | Selon la durée | In base alla durata | Van de duur | Efter längd i tid | Süreye göre | | Von der Größe | On size | Según el tamaño | Selon la taille | In base alla dimensione | Van de grootte | Efter storlek | Boyuta göre | | Eigene Stufen | Custom steps | Niveles propios | Paliers personnalisés | Livelli personalizzati | Eigen niveaus | Egna nivåer | Özel kademeler | | Stufe | Step | Nivel | Palier | Livello | Niveau | Nivå | Kademe | | Frage an deine Kundschaft | Question for your customers | Pregunta para tu clientela | Question pour votre clientèle | Domanda per la tua clientela | Vraag aan je klanten | Fråga till dina kunder | Müşterilerinize soru | | Stufen bearbeiten | Edit steps | Editar niveles | Modifier les paliers | Modifica livelli | Niveaus bewerken | Redigera nivåer | Kademeleri düzenle | | Stufe hinzufügen | Add step | Añadir nivel | Ajouter un palier | Aggiungi livello | Niveau toevoegen | Lägg till nivå | Kademe ekle | | Welche Beratung? | Which consultation? | ¿Qué consulta? | Quelle consultation ? | Quale consulenza? | Welk adviesgesprek? | Vilken konsultation? | Hangi danışma? | | Puffer festlegen | Set a buffer | Definir el margen | Définir le temps tampon | Imposta il cuscinetto | Buffer instellen | Ange buffert | Tampon süre belirle | | Vor dem Termin | Before the appointment | Antes de la cita | Avant le rendez-vous | Prima dell'appuntamento | Vóór de afspraak | Före besöket | Randevudan önce | | Nach dem Termin | After the appointment | Después de la cita | Après le rendez-vous | Dopo l'appuntamento | Na de afspraak | Efter besöket | Randevudan sonra | | Puffer entfernen | Remove buffer | Quitar el margen | Supprimer le temps tampon | Rimuovi il cuscinetto | Buffer verwijderen | Ta bort buffert | Tampon süreyi kaldır | | Wie viele davon gibt es? | How many of them are there? | ¿Cuántos hay? | Combien en avez-vous ? | Quante ce ne sono? | Hoeveel zijn er? | Hur många finns det? | Bundan kaç tane var? | | Hinzufügen | Add | Añadir | Ajouter | Aggiungi | Toevoegen | Lägg till | Ekle | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Aufpreis | Surcharge | Suplemento | Supplément | Supplemento | Toeslag | Tilläggspris | Ek ücret | | Zusatzzeit | Extra minutes | Tiempo adicional | Temps supplémentaire | Tempo aggiuntivo | Extra tijd | Extra tid | Ek süre | | Link teilen | Share link | Compartir enlace | Partager le lien | Condividi il link | Link delen | Dela länk | Bağlantıyı paylaşın | | QR-Code zeigen | Show QR code | Mostrar código QR | Afficher le code QR | Mostra codice QR | QR-code tonen | Visa QR-kod | QR kodunu gösterin | | Kombis | Combos | Combos | Combinés | Combo | Combi's | Kombos | Kombolar | | Pakete | Packages | Bonos | Forfaits | Pacchetti | Pakketten | Paket | Paketler | | Betrag weniger | Amount off | Importe menos | Montant en moins | Importo in meno | Bedrag minder | Belopp mindre | Tutar indirimi | | Prozent weniger | Percent off | Porcentaje menos | Pourcentage en moins | Percentuale in meno | Procent minder | Procent mindre | Yüzde indirimi | | Fester Preis | Fixed price | Precio fijo | Prix fixe | Prezzo fisso | Vaste prijs | Fast pris | Sabit fiyat | | Kombi beenden | End combo | Terminar combo | Arrêter le combiné | Termina combo | Combi beëindigen | Avsluta kombo | Komboyu sonlandır | | Wie oft? | How many times? | ¿Cuántas veces? | Combien de fois ? | Quante volte? | Hoe vaak? | Hur många gånger? | Kaç kez? | | Wie wird bezahlt? | How is it paid? | ¿Cómo se paga? | Comment est-il payé ? | Come si paga? | Hoe wordt er betaald? | Hur betalas det? | Nasıl ödenir? | | Paket beenden | End package | Terminar bono | Arrêter le forfait | Termina pacchetto | Pakket beëindigen | Avsluta paket | Paketi sonlandır | | Leistung archivieren | Archive service | Servicio de archivo | Service d'archives | Servizio di archivio | Archiefdienst | Arkivtjänst | Arşiv Hizmeti | | Archiviert | Archived | Archivado | Archivé | Archiviato | Gearchiveerd | Arkiverad | Arşivlendi / Arşivlenmiş | | Leistung wiederherstellen | Restore service | Servicio de restauración | Service de restauration | Ripristina servizio | Herstelservice | Återställ tjänst | Hizmeti Geri Yükleme | | Endgültig löschen | Delete permanently | Eliminar definitivamente | Supprimer définitivement | Elimina definitivamente | Definitief verwijderen | Ta bort permanent | Kalıcı olarak sil | | Neue Leistung | New service | Nuevo servicio | Nouveau service | Nuovo servizio | Nieuwe dienst | Ny tjänst | Yeni Hizmet | | Leistung erstellt | Service created | Servicio creado | Prestation créée | Servizio creato | Dienst aangemaakt | Tjänst skapad | Hizmet oluşturuldu | | Leistung aktualisiert | Service updated | Servicio actualizado | Prestation mise à jour | Servizio aggiornato | Dienst bijgewerkt | Tjänst uppdaterad | Hizmet güncellendi | | Frei / Kostenlos | Free | Libres / Gratis | Libres / Gratuit | Liberi / Gratis | Vrij / Gratis | Lediga / Gratis | Boş / Ücretsiz | | Kein Mitarbeiter | No team member | Sin personal | Aucun membre de l'équipe | Nessun membro del team | Geen medewerker | Ingen medarbetare | Çalışan yok | | Ressourcen fehlen | Resources missing | Faltan recursos | Ressources manquantes | Risorse mancanti | Resources ontbreken | Resurser saknas | Kaynak eksik | | Nur vor Ort | In store only | Solo en el local | Sur place uniquement | Solo in sede | Alleen ter plekke | Bara på plats | Sadece mağazada | | Hängt der Preis von etwas ab? | Does the price depend on something? | ¿El precio depende de algo? | Le prix dépend-il de quelque chose ? | Il prezzo dipende da qualcosa? | Hangt de prijs ergens van af? | Beror priset på något? | Fiyat bir şeye bağlı mı? | | Wer sie anbietet | Who offers it | Quién lo ofrece | Qui la propose | Chi lo offre | Wie hem aanbiedt | Vem som erbjuder den | Kim sunuyor | | Beschreibung | Description | Descripción | Description | Descrizione | Beschrijving / Omschrijving | Beskrivning | Açıklama | | Kategorie | Category | Categoría | Catégorie | Categoria | Categorie | Kategori | Kategori | | Fotos dieser Leistung | Photos of this service | Fotos de este servicio | Photos de cette prestation | Foto di questo servizio | Foto's van deze dienst | Foton på den här tjänsten | Bu hizmetin fotoğrafları | | Steuerkategorie | Tax category | Categoría fiscal | Catégorie de TVA | Categoria fiscale | Btw-categorie | Momskategori | Vergi kategorisi | | Benötigte Ressourcen | Required resources | Recursos requeridos | Ressources requises | Risorse richieste | Vereiste resources | Nödvändiga resurser | Gerekli Kaynaklar | | Zusatzleistungen | Additional services | Servicios adicionales | Services supplémentaires | Servizi aggiuntivi | Aanvullende diensten | Tilläggstjänster | Ek Hizmetler | | Wo kann man das buchen? | Where can it be booked? | ¿Dónde se puede reservar? | Où peut-on la réserver ? | Dove si può prenotare? | Waar kan dit geboekt worden? | Var kan den bokas? | Nerede rezerve edilebilir? | --- # Editing services in table mode Menu: Services → Services In the dashboard: https://app.terminz.com/manager/services/bulk Who: Managers with permission “Manage services”. Works with any plan. Updated: 2026-10-20 · https://terminz.com/en/help/leistungen-tabellenmodus # Editing services in table mode One price in twenty services, a new category for ten rows or your whole price list from Excel: that is what “Bulk edit” (`/manager/services/bulk`) is for. You open it in **Services → Services** with the **Table mode** button next to **Add service** (only the icon on a phone, and only in the “Services” view). **Back to services** takes you to the list. The page shows all services as a table, grouped by category. The first time you open it, the guide “Editing the catalogue as a table” appears. Afterwards you open it with the signpost icon next to the title. **Nothing is saved until you save.** Every change stays on the page. On saving, Terminz writes the whole batch in one go, or nothing. ## Editing - **Type into a cell.** Click a cell and type. Arrow keys, Tab and Enter move like in a spreadsheet. Changed cells are marked. - **Paste from Excel.** Copy a block from Excel and paste it with Ctrl+V. Values that do not fit are marked red instead of being dropped. If the block is longer than the table, Terminz adds the missing rows itself. - **Change the order.** Drag a row by its handle (“Drag to reorder within the category”). Sorting only works inside one category. - **Add-ons.** Use the arrow on the row to open “Add-ons”: “Add add-on” with a name and “Extra min.”. - **Undo one row.** “Undo the changes in this row” restores it. **The columns:** “Service”, “Category”, “Price”, “Duration” (in min), “Buffer before”, “Buffer after”, “VAT” (19%, 7% or Tax-free), “Status” (Active or Archived), “Description” and “Resources”. On a phone the most important ones stay visible. With **Columns** you pick what to show next to the name. Everything is saved either way. An empty buffer reads “Standort · 15”, the value from the location settings. Buffers are only allowed in steps of the time grid, otherwise the cell says “Only in steps of 15 min”. You type a new category straight into the “Category” cell: Create “Name”. It is created when you save. ## Adding new services **New** asks “How many rows?” and adds the rows with **Add rows** under “New services”. You type them out or paste them from Excel. A row you have not typed anything into is dropped on saving. **Remove row** takes a new row out again. At most 500 rows at a time. ## Changing many rows at once Tick rows. A bar appears at the top with “3 selected” and these actions: - **Change price**: “By percent”, “By amount” or “Set to”, optionally “Round to full 50 cents”, then **Apply**. Terminz skips services without a price (“1 service without a price is skipped”). - **Set duration +15**: lengthens all of them by 15 minutes. - **Set VAT 7%**: sets the reduced rate. - **Archive** and **Discard** (takes back the changes of the selection). These actions only change the table. Saving happens at the bottom. ## Search, filter, page The search field at the top searches by name. The filter has “Category” and “Archived”. A page holds 100 services; you page on at the bottom. ## Saving As soon as something has changed, the save bar appears at the bottom with “2 changes”, **Discard** and **Save**. With errors it says “1 error” and takes you to the first red cell. Saving asks “Save 2 changes?” and says what will happen: - “1 service is archived and disappears from booking” - “1 new category is created” - “3 new services will be created” On an error nothing is saved: “Nothing was saved — fix the marked cells and try again”. Afterwards it says “Changes saved”. ## Frequently asked questions **Why can I not archive a service?** If it has open appointments, that only works in the row menu on the list, so the customers get notified. **Can I delete here?** No. Archiving replaces deleting, the service stays visible in old appointments and receipts. **Does a buffer switch the buffer on for the location?** If you enter a buffer in a row while the buffer is off at the location, Terminz switches it on when you save and says so in the confirmation. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | | Tabellenmodus | Table mode | Modo tabla | Mode tableau | Modalità tabella | Tabelmodus | Tabelläge | Tablo modu | | Leistung hinzufügen | Add service | Añadir servicio | Ajouter une prestation | Aggiungi servizio | Dienst toevoegen | Lägg till tjänst | Hizmet ekle | | Zurück zu Leistungen / Zurück zu den Leistungen | Back to services | Volver a servicios / Volver a los servicios | Retour aux services / Retour aux prestations | Torna ai servizi | Terug naar diensten | Tillbaka till tjänster / Tillbaka till tjänsterna | Hizmetlere geri dön / Hizmetlere dön | | Spalten | Columns | Columnas | Colonnes | Colonne | Kolommen | Kolumner | Sütunlar | | Neu | New | Nuevo | Nouvelle / Nouveau | Nuovo | Nieuw | Ny | Yeni | | Zeilen hinzufügen | Add rows | Añadir filas | Ajouter des lignes | Aggiungi righe | Rijen toevoegen | Lägg till rader | Satır ekle | | Zeile entfernen | Remove row | Quitar fila | Supprimer la ligne | Rimuovi riga | Rij verwijderen | Ta bort rad | Satırı kaldır | | Preis ändern | Change price | Cambiar precio | Modifier le prix | Cambia prezzo | Prijs wijzigen | Ändra pris | Fiyatı değiştir | | Anwenden / Übernehmen | Apply | Aplicar | Appliquer | Applica | Toepassen | Använd / Verkställ | Uygula | | Archivieren | Archive | Archivar | Archiver | Archivia | Archiveren | Arkivera | Arşivle | | Verwerfen | Discard | Descartar | Annuler | Annulla | Verwerpen | Ångra | Vazgeç | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Massenbearbeitung | Bulk edit | Edición masiva | Modification groupée | Modifica in blocco | Bulkbewerking | Massredigering | Toplu düzenleme | | Den Katalog als Tabelle bearbeiten | Editing the catalogue as a table | Editar el catálogo como tabla | Modifier le catalogue sous forme de tableau | Modificare il catalogo come tabella | De catalogus als tabel bewerken | Redigera katalogen som en tabell | Kataloğu tablo olarak düzenleme | | Ziehen, um innerhalb der Kategorie umzusortieren | Drag to reorder within the category | Arrastra para reordenar dentro de la categoría | Faites glisser pour réordonner dans la catégorie | Trascina per riordinare nella categoria | Sleep om binnen de categorie te herordenen | Dra för att ändra ordning inom kategorin | Kategori içinde sıralamak için sürükleyin | | Zusatzoptionen | Add-ons | Opciones | Options | Opzioni | Extra's | Tillval | Ek seçenekler | | Zusatzoption hinzufügen | Add add-on | Añadir opción | Ajouter une option | Aggiungi opzione | Extra toevoegen | Lägg till tillval | Ek seçenek ekle | | Extra Min. | Extra min. | Min. extra | Min. suppl. | Min. extra | Extra minuten | Extra minuter | Ek dk. | | Änderungen in dieser Zeile zurücknehmen | Undo the changes in this row | Deshacer los cambios de esta fila | Annuler les modifications de cette ligne | Annulla le modifiche di questa riga | Wijzigingen in deze rij ongedaan maken | Ångra ändringarna på den här raden | Bu satırdaki değişiklikleri geri al | | Leistung / Dienstleistung | Service | Servicio | Prestation | Servizio | Dienst | Tjänst | Hizmet | | Kategorie | Category | Categoría | Catégorie | Categoria | Categorie | Kategori | Kategori | | Preis | Price | Precio | Prix | Prezzo | Prijs | Pris | Fiyat | | Dauer | Duration | Duración | Durée | Durata | Duur | Varaktighet / Längd | Süre | | Puffer davor | Buffer before | Margen antes | Tampon avant | Cuscinetto prima | Buffer ervoor | Buffert före | Tampon (önce) | | Puffer danach | Buffer after | Margen después | Tampon après | Cuscinetto dopo | Buffer erna | Buffert efter | Tampon (sonra) | | MwSt. / USt / MwSt | VAT | IVA | TVA | IVA | BTW / Btw | Moms | KDV | | Status | Status | Estado | Statut | Stato | Status | Status | Durum | | Beschreibung | Description | Descripción | Description | Descrizione | Beschrijving / Omschrijving | Beskrivning | Açıklama | | Ressourcen | Resources | Recursos | Ressources | Risorse | Resources / Bronnen | Resurser | Kaynaklar | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Wie viele Zeilen? | How many rows? | ¿Cuántas filas? | Combien de lignes ? | Quante righe? | Hoeveel rijen? | Hur många rader? | Kaç satır? | | Neue Leistungen | New services | Servicios nuevos | Nouvelles prestations | Nuovi servizi | Nieuwe diensten | Nya tjänster | Yeni hizmetler | | Um Prozent | By percent | Por porcentaje | En pourcentage | In percentuale | Met percentage | Med procent | Yüzde olarak | | Um Betrag | By amount | Por importe | D'un montant | Di un importo | Met bedrag | Med belopp | Tutar olarak | | Setzen auf | Set to | Fijar en | Définir à | Imposta a | Instellen op | Sätt till | Şuna ayarla | | Auf volle 50 Cent runden | Round to full 50 cents | Redondear a 50 céntimos | Arrondir à 50 centimes | Arrotonda a 50 centesimi | Afronden op 50 cent | Avrunda till 50 öre | 50 kuruşa yuvarla | | Archiviert | Archived | Archivado | Archivé | Archiviato | Gearchiveerd | Arkiverad | Arşivlendi / Arşivlenmiş | | Es wurde nichts gespeichert — korrigiere die markierten Zellen und versuche es erneut | Nothing was saved — fix the marked cells and try again | No se guardó nada — corrige las celdas marcadas e inténtalo de nuevo | Rien n'a été enregistré — corrigez les cellules marquées et réessayez | Non è stato salvato nulla — correggi le celle segnate e riprova | Er is niets opgeslagen — corrigeer de gemarkeerde cellen en probeer het opnieuw | Inget sparades — rätta de markerade cellerna och försök igen | Hiçbir şey kaydedilmedi — işaretli hücreleri düzeltip tekrar deneyin | | Änderungen gespeichert | Changes saved | Cambios guardados | Modifications enregistrées | Modifiche salvate | Wijzigingen opgeslagen | Ändringarna sparades | Değişiklikler kaydedildi | --- # Create, Sort, and Assign Service Categories Menu: Services → Service categories In the dashboard: https://app.terminz.com/manager/services/categories Who: Managers with the “Manage services” permission. Works in every plan. Updated: 2026-10-20 · https://terminz.com/en/help/servicekategorien # Create, Sort, and Assign Service Categories Categories are the headings under which your customers search for a service: in online booking, on your website, and at checkout. You can find them in the menu under **Services → Service categories** (`/manager/services/categories`). A category always belongs to exactly one location. If you have multiple locations, you manage the categories for each one individually. The page has two tabs: **Categories** and **Assignment**. Next to the title, a small help icon (“How categories order your services”) explains what you can do here. ## Tab “Categories” The list shows each category along with the number of items it contains. Tapping the number reveals which items are included (“No service sits in this category right now.” if it's empty). Below the list is the note: “Category names appear exactly like this to your customers — in online booking, on your page and at the till.” Category names are never translated or reworded. Use the terms you actually use in your store. **Create a new category:** Type in the field “New category” (example: “e.g. Laser hair removal”) and then tap **Add**. Empty names are ignored. As long as no category exists yet, it will say “No categories yet. Create the first one.” **Reorder:** Drag a category by its handle (“Drag to reorder”) up or down. This is the order in which your customers will see them when booking online, on your website, and at checkout. What's at the top is seen first. **Rename:** In the row menu (the three dots, “More”), click **Rename** to change the name directly in the row and confirm with the checkmark “Save” (or discard with “Cancel”). After that, Terminz asks “Rename category?” and shows how many services the new name will immediately appear in everywhere. It only applies the change **Rename** in the dialog box. **Merge:** Merge two categories that mean the same thing. Click **Merge into…** in the row menu, then select “Pick a target category” in the dialog at “Merge into”, followed by **Merge**. The services are moved along with them. The source category is deleted in the process; this cannot be undone. **Archive:** In the row menu, select **Archive**. The category disappears from all lists. If services are still linked to it, select a new category at “Move services to” or leave them as is with “Leave without a category”. The services themselves are retained in either case. ## Tab “Assignment” Here you can categorize multiple services at once. On the left are the “Categories” (“Tap to select, drag to assign”), and on the right are the services. You can search for a service (“Search services…”) and switch between “All” and “Open” (still uncategorized). At the top, “Categorized” shows your progress; once everything is done, it will say “All services categorized”. - **On a computer:** Drag an achievement onto a category or select the category and click on the achievements. - **On a phone:** Tap a category, then tap the achievements that belong to it. Use “Change category” to switch categories. - An achievement without a category is indicated by “No category — tap to assign”. Tap “Set category” on the achievement to select a category directly; “Remove” removes the assignment. Changes are not saved until you tap **Save** in the bar at the bottom (which might say, for example, “2 unsaved changes”). After that, “2 changes saved” will appear. You can also assign individual services directly in the service form (see “Create and Edit a Service”). ## Frequently Asked Questions **Where do my customers see the categories?** In online booking, on your location page, and at checkout—under the name you assign here and in the order they appear in the list. **What happens to the services when I archive a category?** They remain. You decide in the dialog box whether they move to another category or remain uncategorized. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | | Servicekategorien | Service categories | Categorías de servicio | Catégories de prestations | Categorie di servizio | Dienstcategorieën | Tjänstekategorier | Hizmet kategorileri | | Kategorien | Categories | Categorías | Catégories | Categorie | Categorieën | Kategorier | Kategoriler | | Zuordnung | Assignment | Asignación | Affectation | Assegnazione | Toewijzing | Tilldelning | Atama | | Hinzufügen | Add | Añadir | Ajouter | Aggiungi | Toevoegen | Lägg till | Ekle | | Umbenennen | Rename | Renombrar | Renommer | Rinomina | Hernoemen | Byt namn | Yeniden adlandır | | Zusammenführen mit … | Merge into… | Fusionar con… | Fusionner avec… | Unisci a… | Samenvoegen met… | Slå ihop med… | Şununla birleştir… | | Zusammenführen | Merge | Fusionar | Fusionner | Unisci | Samenvoegen | Slå ihop | Birleştir | | Archivieren | Archive | Archivar | Archiver | Archivia | Archiveren | Arkivera | Arşivle | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Wie Kategorien deine Leistungen ordnen | How categories order your services | Cómo ordenan tus servicios las categorías | Comment les catégories organisent vos prestations | Come le categorie ordinano i tuoi servizi | Hoe categorieën je diensten ordenen | Så ordnar kategorierna dina tjänster | Kategoriler hizmetlerinizi nasıl düzenler | | In dieser Kategorie steht gerade keine Leistung. | No service sits in this category right now. | Ahora mismo no hay ningún servicio en esta categoría. | Aucune prestation ne figure actuellement dans cette catégorie. | Al momento nessun servizio si trova in questa categoria. | Er staat op dit moment geen dienst in deze categorie. | Just nu ligger ingen tjänst i den här kategorin. | Şu anda bu kategoride hiçbir hizmet yok. | | Kategorienamen erscheinen genauso bei deinen Kundinnen und Kunden — in der Online-Buchung, auf deiner Seite und an der Kasse. | Category names appear exactly like this to your customers — in online booking, on your page and at the till. | Los nombres de las categorías se muestran igual a tus clientes: en la reserva online, en tu página y en la caja. | Les noms de catégories apparaissent tels quels chez vos clients : dans la réservation en ligne, sur votre page et à la caisse. | I nomi delle categorie compaiono così come sono ai tuoi clienti: nella prenotazione online, sulla tua pagina e alla cassa. | Categorienamen verschijnen precies zo bij je klanten — in de online boeking, op je pagina en aan de kassa. | Kategorinamnen visas precis så här för dina kunder — i onlinebokningen, på din sida och i kassan. | Kategori adları müşterilerinize de aynen böyle görünür — online rezervasyonda, sayfanızda ve kasada. | | Neue Kategorie | New category | Nueva categoría | Nouvelle catégorie | Nuova categoria | Nieuwe categorie | Ny kategori | Yeni kategori | | z. B. Dauerhafte Haarentfernung | e.g. Laser hair removal | p. ej. Depilación láser | p. ex. Épilation laser | es. Epilazione laser | bijv. Laserontharing | t.ex. Laserhårborttagning | ör. Lazer epilasyon | | Noch keine Kategorien. Lege die erste an. | No categories yet. Create the first one. | Aún no hay categorías. Crea la primera. | Aucune catégorie pour le moment. Créez la première. | Ancora nessuna categoria. Crea la prima. | Nog geen categorieën. Maak de eerste aan. | Inga kategorier ännu. Skapa den första. | Henüz kategori yok. İlkini oluşturun. | | Zum Sortieren ziehen / Zum Umsortieren ziehen | Drag to reorder | Arrastra para ordenar / Arrastra para reordenar | Glissez pour réordonner / Faites glisser pour réordonner | Trascina per ordinare / Trascina per riordinare | Sleep om te sorteren / Sleep om te herordenen | Dra för att sortera / Dra för att ändra ordning | Sıralamak için sürükleyin | | Mehr | More | Más | Plus | Altro | Meer | Mer | Daha fazla | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Kategorie umbenennen? | Rename category? | ¿Renombrar la categoría? | Renommer la catégorie ? | Rinominare la categoria? | Categorie hernoemen? | Byta namn på kategorin? | Kategori yeniden adlandırılsın mı? | | Zielkategorie wählen | Pick a target category | Elige la categoría destino | Choisissez la catégorie cible | Scegli la categoria di destinazione | Kies een doelcategorie | Välj målkategori | Hedef kategoriyi seçin | | Zusammenführen mit | Merge into | Fusionar con | Fusionner avec | Unisci a | Samenvoegen met | Slå ihop med | Şununla birleştir | | Leistungen verschieben nach | Move services to | Mover los servicios a | Déplacer les prestations vers | Sposta i servizi in | Diensten verplaatsen naar | Flytta tjänsterna till | Hizmetleri şuraya taşı | | Ohne Kategorie lassen | Leave without a category | Dejar sin categoría | Laisser sans catégorie | Lascia senza categoria | Zonder categorie laten | Lämna utan kategori | Kategorisiz bırak | | Antippen zum Auswählen, ziehen zum Zuordnen | Tap to select, drag to assign | Toca para seleccionar, arrastra para asignar | Toucher pour sélectionner, glisser pour affecter | Tocca per selezionare, trascina per assegnare | Tik om te selecteren, sleep om toe te wijzen | Tryck för att välja, dra för att tilldela | Seçmek için dokunun, atamak için sürükleyin | | Leistung suchen… | Search services… | Buscar servicio… | Rechercher un service… | Cerca servizio… | Dienst zoeken… | Sök tjänst… | Hizmet ara… | | Alle | All | Todos | Tous | Tutti | Alle | Alla | Tümü | | Öffnen / Offen | Open | Abrir / Abierto | Ouvrir / Ouvert | Apri / Aperto | Openen / Open | Öppna / Öppen | Aç / Açık | | Kategorisiert | Categorized | Categorizado | Catégorisé | Categorizzato | Ingedeeld | Kategoriserad | Kategorili | | Alle Leistungen kategorisiert | All services categorized | Todos los servicios categorizados | Tous les services catégorisés | Tutti i servizi categorizzati | Alle services ingedeeld | Alla tjänster kategoriserade | Tüm hizmetler kategorilendirildi | | Kategorie ändern | Change category | Cambiar categoría | Changer de catégorie | Cambia categoria | Categorie wijzigen | Byt kategori | Kategoriyi değiştir | | Keine Kategorie — antippen zum Zuordnen | No category — tap to assign | Sin categoría — toca para asignar | Aucune catégorie — appuyez pour attribuer | Nessuna categoria — tocca per assegnare | Geen categorie — tik om toe te wijzen | Ingen kategori — tryck för att tilldela | Kategori yok — atamak için dokunun | | Kategorie setzen | Set category | Establecer categoría | Définir la catégorie | Imposta categoria | Categorie instellen | Ange kategori | Kategori belirle | | Entfernen | Remove | Eliminar | Supprimer | Rimuovi | Verwijderen | Ta bort | Kaldır | --- # Create resources, assign services, and block them Menu: Services → Resources In the dashboard: https://app.terminz.com/manager/resources Who: Managers with the “Manage Resources” permission. Works with every plan. Updated: 2026-10-20 · https://terminz.com/en/help/ressourcen # Create resources, assign services, and block them A resource is a room, a chair, or a piece of equipment. You can find it in the menu under **Services → Resources** (`/manager/resources`). Important to note: A resource alone does not affect the calendar. Only when you assign it to a service will each booking for that service occupy the resource, and a time slot becomes unavailable as soon as it is occupied. A service without an assigned resource is never limited by equipment availability. A small help icon (“How resources shape bookability”) next to the title explains this again. The page has two tabs: **Resources** and **Assignment**. The “Assignment” tab can also be accessed via `/manager/resources?tab=assignment`. ## Tab “Resources” At the top are five numbers: “Total resources”, “Different types”, “Available resources”, “In maintenance”, and “Service assignments”. The list has the following columns: Resource, Type, Status, Parallel Capacity, and Services. You can filter by “Type” and “Status”. If the list is empty, it will show “Add your first resource to get started.”; if you filter too narrowly, it will show “No resources found. Try different filters.” In the row menu, you'll find **Details** (opens “Resource details” with location, parallel capacity, and the assigned services), **Edit**, **Block**, and **Delete**. ## Create a Resource 1. Tap **Add resource** in the upper-right corner. “Create new resource” opens. 2. Fill in the following: - **Use template (optional):** Automatically populates the name, type, and description from a template for your industry. - **Name:** Required, at least 2 characters (otherwise “Name too short”). Example: “Treatment table.” - **Type:** Required. Choose from Room, Equipment, Furniture, Tools, Facility, Vehicle, Software, or Other. - **How many (usable at the same time):** Parallel capacity, minimum 1, maximum 99. This is the number of appointments that can use the resource at the same time. Four identical manicure tables are one resource with a capacity of 4, not four separate resources. Enter only the actual number: If the number is too high, appointments will be double-booked. A line below the field shows an example for 10:00 a.m. - **Status:** Available, In Use, Maintenance, Out of Service, Reserved, or Decommissioned. If the status is set to Maintenance, Out of Service, or Decommissioned, the resource cannot be booked and is immediately removed from all available time slots. You can only change the status if there are no future bookings. - **Where at your location:** Free text, example “e.g. Room 2, upstairs”. - **Description:** Free text. 3. Tap **Create resource**. After that, “Resource created” will appear there. To change it, select **Edit** from the row menu and save with **Update resource**. ## Tab “Assignment” Here you specify which service each resource requires. The resources are listed on the left (“Tap to select, drag to assign”), and the services on the right. You can search for a service (“Search services…”) and switch between “All” and “Open”. At the top, “Coverage” shows how many services a resource already has; if all are allocated, it displays “All services covered”. - On a computer, drag a service onto a resource or select the resource and tap the services. - On a phone, tap a resource, then tap the services it needs. Use “Change resource” to switch resources. - “Add resource” on a service selects a resource directly; “Remove” cancels the assignment. Changes aren't saved until you tap **Save** in the bar at the bottom (which might say, for example, “2 unsaved changes”). ## Blocking a Resource If a device is out of service or a room is occupied, this should be entered in the calendar as a block with a time period, not as a deleted resource. In the row menu, tap **Block** to open “Block resource”: - **Resource/Room:** Which resource. - **Block type:** Maintenance, Cleaning, Repair, Reserved, Private Event, Renovation, or Other. - **Date**, then either “All day” or a “Time window” with **From** and **To**. - **Note (optional):** Description for your team. - **Notify affected customers:** Send an email to customers whose appointments use this resource. Terminz checks the time period, displays conflicts with existing bookings, and shows the affected appointments. For each affected appointment, select an alternative at “Choose action:”: assign a different resource (the appointment retains its status) or reschedule (the appointment is marked as “Rescheduled”). If there is no alternative, the appointment is automatically marked as “Rescheduled”. Click **Create block** to save. ## Archiving and permanently deleting **Delete** in the row menu opens “Permanently delete resource”. This action cannot be undone: All assignments to services will be removed, and the resource data will be permanently deleted. You must confirm the deletion. Afterward, the message “Resource '' has been successfully deleted” will appear. If you only want to temporarily remove a resource from the schedule, set its status to “Retired” or block it. ## Frequently Asked Questions **Why do appointments disappear even though no one has booked them?** Because the resource is assigned to a service and is booked. Check the capacity and the assignment. **Do I even need resources?** No. A service without an assigned resource is never limited by equipment. **How do I represent four identical chairs?** A “Chair” resource with “How many (usable at the same time)” 4. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | | Ressourcen | Resources | Recursos | Ressources | Risorse | Resources / Bronnen | Resurser | Kaynaklar | | Zuordnung | Assignment | Asignación | Affectation | Assegnazione | Toewijzing | Tilldelning | Atama | | Details | Details | Detalles | Détails | Dettagli | Details | Detaljer | Detaylar | | Bearbeiten | Edit | Editar | Modifier | Modifica | Bewerken | Redigera | Düzenle | | Sperren / Blockieren | Block | Bloquear | Bloquer | Blocca | Blokkeren | Spärra / Blockera | Kapat / Engelle | | Löschen | Delete | Eliminar | Supprimer | Elimina | Verwijderen | Radera | Sil | | Ressource hinzufügen | Add resource | Añadir recurso | Ajouter une ressource | Aggiungi risorsa | Resource toevoegen | Lägg till resurs | Kaynak ekle | | Name: | Name: | Nombre: | Nom: | Nome: | Naam: | Namn: | İsim: | | Ressource erstellen | Create resource | Crear recurso | Créer la ressource | Crea risorsa | Resource aanmaken | Skapa resurs | Kaynak Oluştur | | Ressource aktualisieren | Update resource | Actualizar recurso | Mettre à jour la ressource | Aggiorna risorsa | Resource bijwerken | Uppdatera resurs | Kaynağı Güncelle | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Datum | Date | Fecha | Date | Data | Datum | Datum | Tarih | | Von | From | Desde | De | Da | Van | Från | Başlangıç | | Bis / An | To | Hasta / Para | À | A | Tot / Aan | Till | Bitiş / Alıcı | | Blockierung erstellen | Create block | Crear bloqueo | Créer un blocage | Crea blocco | Blokkade aanmaken | Skapa blockering | Engelleme Oluştur | | So steuern Ressourcen die Buchbarkeit | How resources shape bookability | Cómo condicionan los recursos la disponibilidad | Comment les ressources conditionnent la réservabilité | Come le risorse determinano la prenotabilità | Zo bepalen resources de boekbaarheid | Så styr resurser bokningsbarheten | Kaynaklar randevu alınabilirliği nasıl belirler | | Gesamte Ressourcen | Total resources | Total de recursos | Total des ressources | Totale risorse | Totaal resources | Totalt resurser | Toplam Kaynaklar | | Verschiedene Typen | Different types | Tipos diferentes | Types différents | Tipi diversi | Verschillende typen | Olika typer | Farklı Türler | | Verfügbare Ressourcen | Available resources | Recursos disponibles | Ressources disponibles | Risorse disponibili | Beschikbare resources | Tillgängliga resurser | Müsait Kaynaklar | | In Wartung | In maintenance | En mantenimiento | En maintenance | In manutenzione | In onderhoud | Under underhåll | Bakımda | | Service-Zuordnungen | Service assignments | Asignaciones de servicios | Affectations de services | Assegnazioni di servizi | Diensttoewijzingen | Tjänstetilldelningar | Hizmet Atamaları | | Typ / Art / Schrift | Type | Tipo / Tipografía | Type / Typo | Tipo / Caratteri | Type / Soort / Lettertype | Typ / Typsnitt | Tür / Yazı | | Status | Status | Estado | Statut | Stato | Status | Status | Durum | | Füge deine erste Ressource hinzu, um loszulegen. | Add your first resource to get started. | Añade tu primer recurso para empezar. | Ajoutez votre première ressource pour commencer. | Aggiungi la tua prima risorsa per iniziare. | Voeg je eerste resource toe om te beginnen. | Lägg till din första resurs för att komma igång. | Başlamak için ilk kaynağınızı ekleyin. | | Keine Ressourcen gefunden. Versuche andere Filter. | No resources found. Try different filters. | No se han encontrado recursos. Prueba filtros diferentes. | Aucune ressource trouvée. Essayez d'autres filtres. | Nessuna risorsa trovata. Prova altri filtri. | Geen resources gevonden. Probeer andere filters. | Inga resurser hittades. Prova andra filter. | Kaynak bulunamadı. Farklı filtreler deneyin. | | Ressourcen-Details | Resource details | Detalles del recurso | Détails de la ressource | Dettagli risorsa | Middeldetails | Resursdetaljer | Kaynak Detayları | | Neue Ressource erstellen | Create new resource | Crear nuevo recurso | Créer une nouvelle ressource | Crea nuova risorsa | Nieuwe resource aanmaken | Skapa ny resurs | Yeni Kaynak Oluştur | | Name zu kurz | Name too short | Nombre demasiado corto | Nom trop court | Nome troppo corto | Naam te kort | Namn för kort | Ad çok kısa | | z. B. Raum 2, Obergeschoss | e.g. Room 2, upstairs | p. ej. Sala 2, planta alta | ex. Salle 2, à l'étage | es. Sala 2, primo piano | bijv. Ruimte 2, boven | t.ex. Rum 2, övervåningen | örn. Oda 2, üst kat | | Ressource erstellt | Resource created | Recurso creado | Ressource créée | Risorsa creata | Resource aangemaakt | Resurs skapad | Kaynak Oluşturuldu | | Antippen zum Auswählen, ziehen zum Zuordnen | Tap to select, drag to assign | Toca para seleccionar, arrastra para asignar | Toucher pour sélectionner, glisser pour affecter | Tocca per selezionare, trascina per assegnare | Tik om te selecteren, sleep om toe te wijzen | Tryck för att välja, dra för att tilldela | Seçmek için dokunun, atamak için sürükleyin | | Leistung suchen… | Search services… | Buscar servicio… | Rechercher un service… | Cerca servizio… | Dienst zoeken… | Sök tjänst… | Hizmet ara… | | Alle | All | Todos | Tous | Tutti | Alle | Alla | Tümü | | Öffnen / Offen | Open | Abrir / Abierto | Ouvrir / Ouvert | Apri / Aperto | Openen / Open | Öppna / Öppen | Aç / Açık | | Abdeckung | Coverage | Cobertura | Couverture | Copertura | Dekking | Täckning | Kapsam | | Alle Leistungen abgedeckt | All services covered | Todos los servicios están cubiertos | Tous les services sont couverts | Tutti i servizi coperti | Alle diensten gedekt | Alla tjänster täckta | Tüm hizmetler kapsandı | | Ressource ändern | Change resource | Cambiar recurso | Changer de ressource | Cambia risorsa | Resource wijzigen | Byt resurs | Kaynağı değiştir | | Entfernen | Remove | Eliminar | Supprimer | Rimuovi | Verwijderen | Ta bort | Kaldır | | Ressource blockieren | Block resource | Bloquear recurso | Bloquer la ressource | Blocca risorsa | Resource blokkeren | Blockera resurs | Kaynağı Engelle | | Ganzer Tag | All day | Todo el día | Toute la journée | Tutto il giorno | De hele dag | Hela dagen | Bütün gün | | Zeitfenster | Time window | Franja horaria | Plage horaire | Fascia oraria | Tijdvak | Tidsintervall | Zaman aralığı | | Aktion wählen: | Choose action: | Elegir acción: | Choisir une action : | Scegli un'azione: | Kies een actie: | Välj åtgärd: | İşlem seçin: | | Verschoben | Rescheduled | Reprogramado | Reporté | Riprogrammato | Verzet | Ombokad | Yeniden planlandı | | Ressource endgültig löschen | Permanently delete resource | Eliminar recurso permanentemente | Supprimer définitivement la ressource | Elimina definitivamente la risorsa | Resource definitief verwijderen | Ta bort resurs permanent | Kaynağı kalıcı olarak sil | | Stillgelegt | Retired | Retirado | Retiré | Dismesso | Afgeschreven | Avvecklad | Kullanım Dışı | | Anzahl (gleichzeitig nutzbar) | How many (usable at the same time) | Cuántas (uso simultáneo) | Combien (utilisables simultanément) | Quante (utilizzabili in parallelo) | Hoeveel (gelijktijdig bruikbaar) | Hur många (samtidigt användbara) | Kaç adet (aynı anda kullanılabilir) | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Beschreibung | Description | Descripción | Description | Descrizione | Beschrijving / Omschrijving | Beskrivning | Açıklama | | Vorlage verwenden (optional) | Use template (optional) | Usar plantilla (opcional) | Utiliser un modèle (facultatif) | Usa modello (facoltativo) | Sjabloon gebruiken (optioneel) | Använd mall (valfritt) | Şablon Kullan (isteğe bağlı) | | Wo am Standort | Where at your location | Ubicación en el local | Emplacement sur place | Posizione nella sede | Plek in de zaak | Plats i lokalen | Mekandaki yeri | | Ressource/Raum | Resource/Room | Recurso/Sala | Ressource/Salle | Risorsa/Sala | Resource/Ruimte | Resurs/Rum | Kaynak/Oda | | Blockierungstyp / Art des Blocks | Block type | Tipo de bloqueo / Tipo de bloque | Type de blocage / Type de bloc | Tipo di blocco | Blokkadetype / Bloktype | Blockeringstyp / Blocktyp | Engelleme Türü / Blok türü | | Notiz (optional) | Note (optional) | Nota (opcional) | Note (facultatif) | Nota (facoltativa) | Opmerking (optioneel) | Anteckning (valfritt) | Not (isteğe bağlı) | | Betroffene Kunden benachrichtigen | Notify affected customers | Notificar clientes afectados | Notifier les clients concernés | Notifica clienti interessati | Getroffen klanten informeren | Meddela berörda kunder | Etkilenen müşterileri bildir | --- # Create and Edit Products Menu: Services → Products In the dashboard: https://app.terminz.com/manager/products Who: Managers with the “Manage Product Inventory” permission. You can create products on any pricing plan, but selling them at the register is only possible with the Complete Register plan. Updated: 2026-10-20 · https://terminz.com/en/help/produkte A product is anything you sell in-store or use during appointments: shampoo, nail polish, body oil, or a gift set. It belongs to exactly one location. ## How to Create a Product 1. In the menu, open **Services → Products**. 2. Tap **Create product**. The “New product” form opens. 3. Tap **Scan the pack** if the package has a barcode. Terminz queries Open Beauty Facts and fills in the name, brand, and contents in the empty fields. Anything you've already entered will never be overwritten. 4. Enter **Name** and **Price**. Nothing else is required. 5. Tap **Create** at the bottom of the form. Terminz will then display the message: “Skincare oil” has been added. The product appears in your product list. When editing, the button is labeled **Save**; changes take effect immediately. ## The Fields in the Form At the top are the fields that almost every product needs. The rest are behind **More details**. | Field | Required | What to enter | | --- | --- | --- | | Photo | No | A picture of the package. It appears in the list and on your page. | | Show on your page | No | Toggle switch; off is the default. Visitors will only see the product on your public page when this is turned on. | | Name | yes | For example, “Care Oil.” | | Brand | no | For example, the manufacturer. | | Price | yes | Retail price in euros, with a comma (19.90 €). If your location calculates net prices, the preview shows visitors the final price including sales tax. | | Pack size | no | Volume of a package as a number, for example, 250. | | Unit | no | ml, l, g, kg, m, pieces, or sheets. | | Stock | no | How many packages are currently in stock. Only when creating the listing; you can change this later via “Adjust stock”. | Under **More details**, Group **Purchase and stock** (per size): | Field | What to enter | | --- | --- | | Purchase price | Net price per unit. For your records, to calculate your margin, and for inventory withdrawals. | | Minimum stock | Once this quantity is reached, “Only a few left” is displayed. If left blank, the default is 5. | | Barcode | The number on the package, either typed in or scanned with the camera. | | Product number (SKU) | Your own item number. | Group **On your public page** (visible only if “Show on your page” is enabled): | Field | What it does | | --- | --- | | Show price | On by default. If your location hides prices on the page, this applies here as well. | | Show availability | Displays “Available”, “Only a few left”, or “Sold out”—never the exact number. | | Show at the top | The product appears first in the product list on your page. | Group **Category and tax**: | Field | Values | | --- | --- | | Category | Free text, for example, “Care.” | | Tax category | Standard (19%), Reduced (7%), or Zero (0%). The default is Standard. A small business location applies 0% anyway. | | Type | **For sale** (Default), **Appointments only**, or **Sale and appointments**. “Appointments only” does not appear on your page. | | Description | Free text for your page. | | Decorative cosmetics | For nail polish, lipstick, and makeup. In this case, no base price is required. | ## Multiple Sizes or Colors Tap **Another size or colour**. Each size will then have its own **Label** (for example, “250 ml” or “Red”), its own price, volume, inventory, barcode, and minimum inventory. If a size has a volume, the description field can be left blank; Terminz will then name it based on the volume. You can only remove a size once its stock level is 0. ## Base Price Terminz automatically calculates the base price (per 1 L, 1 kg, or 1 m) from the price and volume, as required by the Price Indication Regulation in addition to the price. Example: 250 mL for €19.90 equals €79.60 per 1 L. Packages under 10 mL or 10 g and decorative cosmetics do not require a base price. ## What Happens After You Save - The product appears in the list under **Services → Products**, with stock and price. - With “Show on your page”, it appears on your public page, with its own product page. - It can be sold at checkout and on an appointment invoice (with Komplett Kasse). Each sale reduces the stock. ## Change Stock Tap **Adjust stock** next to the product in the list and select the reason: - **Stocktake**: “How many are there right now?” - **Used in appointments**: “How many were used?” - **Damaged or expired** - **Correction**: plus or minus - **Private use**: Packages you take for personal use. They are posted to your withdrawal account at cost. This is only possible at cost and only for sole proprietorships and partnerships. The inventory never goes below zero. You post a delivery via **Receive a delivery**, not here. ## Product Page Tap a product in the list. The page displays **Sizes and stock** and every inventory transaction with its reason (sale, delivery, inventory count, and so on). ## Archiving An archived product disappears from sales and from your page. The inventory and history remain; you can restore it in the **Archived** tab. ## Copy to Another Location Use **Copy to location** to add the product to another location within your business. There, it will appear with all sizes and prices, but with a stock level of 0, no photo, and not available online. ## Frequently Asked Questions **Why can't I tap “Create”?** A required field is still missing: the name, a price for each size, or—if there are multiple sizes—the designation for each size. Above the button, “Still missing: …” indicates the missing field. **Can a customer buy products online?** No. Your site displays products, but sales take place in-store. **Where do I specify which products go with a service?** Under the service at **Matching products**. Up to six products; the register will suggest them at checkout. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | | Produkte | Products | Productos | Produits | Prodotti | Producten | Produkter | Ürünler | | Produkt anlegen | Create product | Crear producto | Créer un produit | Crea prodotto | Product aanmaken | Lägg till produkt | Ürün ekle | | Packung scannen | Scan the pack | Escanear el envase | Scanner l'emballage | Scansiona la confezione | Verpakking scannen | Skanna förpackningen | Ambalajı tara | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Preis | Price | Precio | Prix | Prezzo | Prijs | Pris | Fiyat | | Erstellen | Create | Crear | Créer | Crea | Aanmaken | Skapa | Oluştur | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Mehr Angaben | More details | Más datos | Plus de détails | Più dettagli | Meer gegevens | Fler uppgifter | Daha fazla bilgi | | Einkauf und Lager | Purchase and stock | Compra y almacén | Achat et stock | Acquisto e magazzino | Inkoop en voorraad | Inköp och lager | Alış ve stok | | Auf deiner Seite | On your public page | En tu página | Sur votre page | Sulla tua pagina | Op je pagina | På din sida | Sayfanızda | | Einordnung und Steuer | Category and tax | Categoría e impuestos | Catégorie et TVA | Categoria e imposte | Categorie en btw | Kategori och moms | Kategori ve vergi | | Zum Verkauf | For sale | Para vender | À vendre | In vendita | Te koop | Till försäljning | Satış için | | Nur für Termine | Appointments only | Solo para citas | Rendez-vous uniquement | Solo per appuntamenti | Alleen voor afspraken | Bara för bokningar | Sadece randevular için | | Verkauf und Termine | Sale and appointments | Venta y citas | Vente et rendez-vous | Vendita e appuntamenti | Verkoop en afspraken | Försäljning och bokningar | Satış ve randevular | | Weitere Größe oder Farbe | Another size or colour | Otro tamaño o color | Autre taille ou couleur | Altra misura o colore | Nog een maat of kleur | En storlek eller färg till | Başka boy ya da renk | | Bezeichnung | Label | Etiqueta | Libellé | Etichetta | Aanduiding | Etikett | Etiket | | Bestand anpassen | Adjust stock | Ajustar existencias | Ajuster le stock | Correggi scorte | Voorraad aanpassen | Justera lager | Stoku düzelt | | Inventur | Stocktake | Inventario | Inventaire | Inventario | Inventarisatie / Inventaris | Inventering | Envanter sayımı / Sayım | | Verbrauch bei Terminen | Used in appointments | Usado en citas | Utilisé en rendez-vous | Usato negli appuntamenti | Gebruikt bij afspraken | Använt vid bokningar | Randevularda kullanıldı | | Beschädigt oder abgelaufen | Damaged or expired | Dañado o caducado | Abîmé ou périmé | Danneggiato o scaduto | Beschadigd of verlopen | Skadad eller utgången | Hasarlı ya da süresi geçmiş | | Korrektur | Correction | Corrección | Correction | Correzione | Correctie | Korrigering | Düzeltme | | Entnahme | Private use | Uso privado | Prélèvement privé | Prelievo privato | Privégebruik | Privat uttag | Özel kullanım | | Lieferung annehmen | Receive a delivery | Recibir entrega | Réceptionner une livraison | Ricevi consegna | Levering ontvangen | Ta emot leverans | Teslimat al | | Größen und Bestand | Sizes and stock | Tamaños y existencias | Tailles et stock | Misure e scorte | Maten en voorraad | Storlekar och lager | Boylar ve stok | | Archiviert | Archived | Archivado | Archivé | Archiviato | Gearchiveerd | Arkiverad | Arşivlendi / Arşivlenmiş | | An Standort kopieren | Copy to location | Copiar a sede | Copier vers un site | Copia in sede | Naar vestiging kopiëren | Kopiera till plats | Şubeye kopyala | | Passende Produkte | Matching products | Productos a juego | Produits assortis | Prodotti abbinati | Passende producten | Passande produkter | Uygun ürünler | | Neues Produkt | New product | Nuevo producto | Nouveau produit | Nuovo prodotto | Nieuw product | Ny produkt | Yeni ürün | | Nur noch wenige | Only a few left | Quedan pocos | Plus que quelques-uns | Ne restano pochi | Nog maar een paar | Bara några kvar | Az kaldı | | Auf deiner Seite zeigen | Show on your page | Mostrar en tu página | Afficher sur votre page | Mostra sulla tua pagina | Op je pagina tonen | Visa på din sida | Sayfanızda göster | | Verfügbar | Available | Disponible | Disponible | Disponibile | Beschikbaar | Tillgänglig / Finns | Mevcut | | Ausverkauft | Sold out | Agotado | Épuisé | Esaurito | Uitverkocht | Slutsåld | Tükendi | | Wie viele sind gerade da? | How many are there right now? | ¿Cuántos hay ahora mismo? | Combien y en a-t-il en ce moment ? | Quanti ce ne sono adesso? | Hoeveel zijn er nu? | Hur många finns just nu? | Şu anda kaç tane var? | | Wie viele wurden verbraucht? | How many were used? | ¿Cuántos se han usado? | Combien ont été utilisés ? | Quanti ne sono stati usati? | Hoeveel zijn er gebruikt? | Hur många användes? | Kaç tane kullanıldı? | | Marke | Brand | Marca | Marque | Marca | Merk | Märke | Marka | | Beschreibung | Description | Descripción | Description | Descrizione | Beschrijving / Omschrijving | Beskrivning | Açıklama | | Typ / Art / Schrift | Type | Tipo / Tipografía | Type / Typo | Tipo / Caratteri | Type / Soort / Lettertype | Typ / Typsnitt | Tür / Yazı | | Steuerkategorie | Tax category | Categoría fiscal | Catégorie de TVA | Categoria fiscale | Btw-categorie | Momskategori | Vergi kategorisi | | Kategorie | Category | Categoría | Catégorie | Categoria | Categorie | Kategori | Kategori | | Dekorative Kosmetik | Decorative cosmetics | Cosmética decorativa | Cosmétique décorative | Cosmetica decorativa | Decoratieve cosmetica | Dekorativ kosmetika | Dekoratif kozmetik | | Preis zeigen | Show price | Mostrar precio | Afficher le prix | Mostra prezzo | Prijs tonen | Visa pris | Fiyatı göster | | Verfügbarkeit zeigen | Show availability | Mostrar disponibilidad | Afficher la disponibilité | Mostra disponibilità | Beschikbaarheid tonen | Visa tillgänglighet | Durumu göster | | Oben zeigen | Show at the top | Mostrar arriba | Afficher en haut | Mostra in alto | Bovenaan tonen | Visa överst | En üstte göster | | Foto | Photo | Foto | Photo | Foto | Foto | Foto | Fotoğraf | | Inhalt | Pack size | Contenido | Contenance | Contenuto | Inhoud | Innehåll | İçerik | | Einheit | Unit | Unidad | Unité | Unità | Eenheid | Enhet | Birim | | Einkaufspreis | Purchase price | Precio de compra | Prix d'achat | Prezzo d'acquisto | Inkoopprijs | Inköpspris | Alış fiyatı | | Produktnummer (SKU) | Product number (SKU) | Referencia (SKU) | Référence (SKU) | Codice prodotto (SKU) | Productnummer (SKU) | Produktnummer (SKU) | Ürün numarası (SKU) | | Barcode | Barcode | Código de barras | Code-barres | Codice a barre | Barcode | Streckkod | Barkod | | Mindestbestand | Minimum stock | Existencias mínimas | Stock minimum | Scorta minima | Minimumvoorraad | Minsta lager | Asgari stok | | Bestand | Stock | Existencias | Stock | Scorte | Voorraad | Lager | Stok | --- # Booking in deliveries (goods receipt) Menu: Services → Products In the dashboard: https://app.terminz.com/manager/products/receipts Who: Managers with the permission “Manage Product Inventory”. Works with any plan. Updated: 2026-10-20 · https://terminz.com/en/help/produkte-lieferungen # Booking in deliveries (goods receipt) When goods arrive, you book them in. Stock rises immediately and the product's purchase price stays current. The “Deliveries” page (`/manager/products/receipts`) lists all earlier deliveries and is where you record a new one. Open it in **Services → Products** with the **Deliveries** button at the top right (only the icon on a phone). ## The list Each row shows the supplier (or “No supplier”), below it the products of the delivery (“Care oil ×6”), then “Arrived”, “Delivery note” (not on a phone), the packs and the “Purchase value”. You can sort by “Arrived” and “Purchase value”. You search and filter by date range and supplier. If nothing has been recorded yet, it says “No delivery recorded yet” with the note that stock goes up and the purchase price stays current. ## Booking in a delivery 1. Tap **Receive a delivery**. A form opens with the note “Enter what arrived. Stock goes up right away.” 2. Choose or type the **Supplier**, for example “Haarwerk GmbH”. A name that does not exist yet is created as a new supplier (“… will be added as a new supplier.”). The supplier is optional. 3. Set **Arrived on**. It defaults to today; a date in the future is not possible. 4. Enter the **Delivery note no.** if you have one (for example DN-1043). 5. Under “Product, brand or barcode” search for the product and tap it, or tap **Scan** and hold the barcode in front of the camera. Choosing the same product again raises its packs by one. 6. For each product enter the **Packs** (whole number, at least 1) and the **Purchase price per pack**. The purchase price is prefilled with the current value if the product already has one. 7. Under each product it says what the delivery does: “Stock 4 → 10 · Purchase price €8.00 → €8.50”. The new purchase price is a weighted average of the stock you have and the delivery. With no stock, the delivery's price applies. 8. Tap **Book delivery**. Terminz then reports, for example, “6 packs booked in” with the purchase value. The stock movement with the reason “Delivery” appears on the product page. The button stays grey while something is missing. Above it says “Still missing: at least one product, quantity for …, purchase price for …”. If you close the form with products entered, Terminz asks whether to discard them. ## What the page does not do You enter the supplier's invoice under **Expenses**. The page links there with “Go to Expenses”. A booked delivery cannot be changed or deleted from the list. If stock is wrong afterwards, correct it on the product with **Adjust stock**. ## Frequently asked questions **Why can't I find my product?** It does not exist yet or it is archived. Create it under **Products**. The search then shows “No match for …”. **Where does the purchase value go?** Into the list of deliveries. It only becomes an expense once you record the invoice under Expenses. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | | Produkte | Products | Productos | Produits | Prodotti | Producten | Produkter | Ürünler | | Lieferungen | Deliveries | Entregas | Livraisons | Consegne | Leveringen | Leveranser | Teslimatlar | | Lieferung annehmen | Receive a delivery | Recibir entrega | Réceptionner une livraison | Ricevi consegna | Levering ontvangen | Ta emot leverans | Teslimat al | | Lieferant | Supplier | Proveedor | Fournisseur | Fornitore | Leverancier | Leverantör | Tedarikçi | | Angekommen am | Arrived on | Llegó el | Arrivé le | Arrivato il | Binnengekomen op | Ankom den | Geliş tarihi | | Lieferschein-Nr. | Delivery note no. | N.º de albarán | N° de bon de livraison | N. bolla di consegna | Pakbonnummer | Följesedelsnr | İrsaliye no. | | Scannen | Scan | Escanear | Scanner | Scansiona | Scannen | Skanna | Tara | | Packungen | Packs | Paquetes | Unités | Confezioni | Verpakkingen | Förpackningar | Paket | | Einkaufspreis je Packung | Purchase price per pack | Precio de compra por paquete | Prix d'achat par unité | Prezzo d'acquisto per confezione | Inkoopprijs per verpakking | Inköpspris per förpackning | Paket başı alış fiyatı | | Lieferung buchen | Book delivery | Registrar entrega | Enregistrer la livraison | Registra consegna | Levering boeken | Boka leverans | Teslimatı kaydet | | Ausgaben | Expenses | Gastos | Dépenses | Spese | Uitgaven | Utgifter | Giderler | | Bestand anpassen | Adjust stock | Ajustar existencias | Ajuster le stock | Correggi scorte | Voorraad aanpassen | Justera lager | Stoku düzelt | | Ohne Lieferant | No supplier | Sin proveedor | Sans fournisseur | Senza fornitore | Zonder leverancier | Utan leverantör | Tedarikçisiz | | Angekommen | Arrived | Llegada | Arrivée | Arrivo | Binnengekomen | Ankom | Geliş | | Lieferschein | Delivery note | Albarán | Bon de livraison | Bolla | Pakbon | Följesedel | İrsaliye | | Einkaufswert | Purchase value | Valor | Valeur | Valore | Waarde | Inköpsvärde | Alış değeri | | Noch keine Lieferung erfasst | No delivery recorded yet | Aún no hay ninguna entrega | Aucune livraison enregistrée | Nessuna consegna registrata | Nog geen levering vastgelegd | Ingen leverans registrerad än | Henüz teslimat kaydı yok | | Trag ein, was angekommen ist. Der Bestand steigt sofort. | Enter what arrived. Stock goes up right away. | Anota lo que ha llegado. El stock sube al instante. | Saisissez ce qui est arrivé. Le stock augmente aussitôt. | Inserisci cosa è arrivato. Le scorte salgono subito. | Vul in wat er binnen is. De voorraad stijgt meteen. | Fyll i vad som kommit. Lagret ökar direkt. | Gelenleri girin. Stok hemen artar. | | Produkt, Marke oder Barcode | Product, brand or barcode | Producto, marca o código de barras | Produit, marque ou code-barres | Prodotto, marca o codice a barre | Product, merk of barcode | Produkt, märke eller streckkod | Ürün, marka veya barkod | | Lieferung | Delivery | Entrega | Livraison | Consegna | Levering | Leverans | Teslimat | | Zu den Ausgaben | Go to Expenses | Ir a Gastos | Aller aux dépenses | Vai alle spese | Naar uitgaven | Till utgifter | Giderlere git | --- # Running a stocktake and downloading the stocktake list Menu: Services → Products In the dashboard: https://app.terminz.com/manager/products/stocktake Who: Managers with the permission “Manage Product Inventory”. Works with any plan. Updated: 2026-10-20 · https://terminz.com/en/help/produkte-inventur # Running a stocktake and downloading the stocktake list Once a year you count what is on the shelf. Terminz compares every number with the book stock, books the differences when you close, and creates the stocktake list for your tax advisor. Open the “Stocktake” page (`/manager/products/stocktake`) in **Services → Products** with the **Stocktake** button at the top right (only the icon on a phone). While a stocktake is running, the button carries an orange dot and reads “Stocktake in progress”. The first time you open it, the guide “How the stocktake works” appears. Afterwards you open it with the signpost icon next to the title. ## Starting the stocktake With no stocktake running, the page shows the list of earlier stocktakes. If it is empty, it says “No stocktake yet”. Tap **Start stocktake**. Only one stocktake can run at a time. Above the count it says who started it and when: “Started by … on …. Counted in packs.” ## Counting Every size of every product has a row with the book stock (“per stock”) as a grey number. - **If the stock is right:** tap the tick. - **If it differs:** set the number with **−** and **+** or type it. The row then shows “2 fewer” or “3 more”, and “matches” when it agrees. - **Counted wrong:** **Take back count** sets the row back to not counted. - **Finding a product:** search by name, or scan the barcode with a scanner or the camera. - **All** and **Not counted** switch between all rows and the ones still open. A bar at the top shows progress (“12 of 40 counted”) and the differences with their value at cost (“2 differences, €14.50”). When everything is counted it says “Everything is counted. You can close the stocktake.” A product without a purchase price is marked “No purchase price” and is left out of the stock value. Your count is saved with every tap. You can leave the page and keep counting later. ## Closing Tap **Close stocktake** (**Finish** on a phone). Terminz summarizes what will happen: - how many differences are booked and what they are worth at cost, - how many products are not counted: they keep their book stock, - how many products have no purchase price and are missing from the stock value. Anything sold after counting is kept. You confirm with “Close the stocktake?”. **After that the stocktake can no longer be changed.** Terminz reports “Stocktake closed” with the stock value on the count date. Every difference is booked as a stock movement with the reason “Stocktake” and appears on the product's page. ## Discarding **Discard stocktake** deletes the count. Stock stays as it is. Terminz asks first (“The counts of 12 products will be lost.”). ## The stocktake list The list of stocktakes shows the “Count date”, how many were counted, the “Difference” and the “Stock value”. From the row menu you download every closed stocktake as **Stocktake list (PDF)** or **Stocktake list (Excel)**, with the stock value on the count date. The list is meant for your tax advisor. You filter by date range. ## Frequently asked questions **Can I correct the stocktake after closing it?** Not in the stocktake. Correct individual products with **Adjust stock** and the reason “Correction”. **What happens to products I do not count?** They keep their book stock; nothing is booked. **Why is a product missing from the stock value?** It has no purchase price. Enter it on the product or book in a delivery with a price. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | | Produkte | Products | Productos | Produits | Prodotti | Producten | Produkter | Ürünler | | Inventur | Stocktake | Inventario | Inventaire | Inventario | Inventarisatie / Inventaris | Inventering | Envanter sayımı / Sayım | | Inventur starten | Start stocktake | Iniciar inventario | Démarrer l’inventaire | Avvia inventario | Inventarisatie starten | Starta inventering | Sayımı başlat | | Alle | All | Todos | Tous | Tutti | Alle | Alla | Tümü | | Inventur abschließen | Close stocktake | Cerrar inventario | Clôturer l’inventaire | Chiudi inventario | Inventarisatie afsluiten | Avsluta inventering | Sayımı kapat | | Abschließen | Finish | Cerrar | Clôturer | Chiudi | Afsluiten | Avsluta | Kapat | | Danach lässt sich die Inventur nicht mehr ändern. | After that the stocktake can no longer be changed. | Después el inventario ya no se puede modificar. | Ensuite, l’inventaire ne peut plus être modifié. | Dopo l’inventario non si può più modificare. | Daarna kan de inventarisatie niet meer worden gewijzigd. | Därefter kan inventeringen inte längre ändras. | Sonrasında sayım artık değiştirilemez. | | Inventur verwerfen | Discard stocktake | Descartar inventario | Abandonner l’inventaire | Scarta inventario | Inventarisatie verwerpen | Kassera inventering | Sayımı iptal et | | Inventurliste (PDF) | Stocktake list (PDF) | Lista de inventario (PDF) | Liste d’inventaire (PDF) | Lista d’inventario (PDF) | Inventarislijst (PDF) | Inventeringslista (PDF) | Envanter listesi (PDF) | | Inventurliste (Excel) | Stocktake list (Excel) | Lista de inventario (Excel) | Liste d’inventaire (Excel) | Lista d’inventario (Excel) | Inventarislijst (Excel) | Inventeringslista (Excel) | Envanter listesi (Excel) | | Bestand anpassen | Adjust stock | Ajustar existencias | Ajuster le stock | Correggi scorte | Voorraad aanpassen | Justera lager | Stoku düzelt | | Inventur läuft | Stocktake in progress | Inventario en curso | Inventaire en cours | Inventario in corso | Inventarisatie loopt | Inventering pågår | Sayım sürüyor | | So läuft die Inventur | How the stocktake works | Así funciona el inventario | Comment se passe l’inventaire | Come funziona l’inventario | Zo werkt de inventarisatie | Så går inventeringen till | Envanter sayımı nasıl işler | | Noch keine Inventur | No stocktake yet | Aún no hay inventario | Aucun inventaire pour l’instant | Ancora nessun inventario | Nog geen inventarisatie | Ingen inventering än | Henüz sayım yok | | laut Bestand | per stock | según stock | selon le stock | da giacenza | volgens voorraad | enligt lager | kayda göre | | stimmt | matches | correcto | correct | corretto | klopt | stämmer | doğru | | Alles gezählt. Du kannst die Inventur abschließen. | Everything is counted. You can close the stocktake. | Todo contado. Puedes cerrar el inventario. | Tout est compté. Vous pouvez clôturer l’inventaire. | Tutto contato. Puoi chiudere l’inventario. | Alles geteld. Je kunt de inventarisatie afsluiten. | Allt är räknat. Du kan avsluta inventeringen. | Hepsi sayıldı. Sayımı kapatabilirsiniz. | | Kein Einkaufspreis | No purchase price | Sin precio de compra | Sans prix d'achat | Senza prezzo d'acquisto | Geen inkoopprijs | Inget inköpspris | Alış fiyatı yok | | Inventur abschließen? | Close the stocktake? | ¿Cerrar el inventario? | Clôturer l’inventaire ? | Chiudere l’inventario? | Inventarisatie afsluiten? | Avsluta inventeringen? | Sayım kapatılsın mı? | | Inventur abgeschlossen | Stocktake closed | Inventario cerrado | Inventaire clôturé | Inventario chiuso | Inventarisatie afgesloten | Inventering avslutad | Sayım kapatıldı | | Stichtag | Count date | Fecha del recuento | Date du comptage | Data del conteggio | Teldatum | Inventeringsdag | Sayım tarihi | | Differenz | Difference | Diferencia | Écart | Differenza | Verschil | Differens | Fark | | Warenbestand | Stock value | Valor de existencias | Valeur du stock | Valore giacenze | Voorraadwaarde | Lagervärde | Stok değeri | | Korrektur | Correction | Corrección | Correction | Correzione | Correctie | Korrigering | Düzeltme | --- # Importing a product list from Excel Menu: Services → Products In the dashboard: https://app.terminz.com/manager/products/import Who: Managers with the permissions “Manage Product Inventory” and “Import Customer and Appointment Lists”. Works in the Complete plan and higher. Updated: 2026-10-20 · https://terminz.com/en/help/produkte-importieren # Importing a product list from Excel If you already have a price list or stock in Excel, you do not have to create products one by one. In **Services → Products** you open the **Import a list** button (`/manager/products/import`, only the icon on a phone). While the product list is still empty, the same button sits next to **Create product**. The page is called “Import product list”. Terminz only reads its own template, not exports from other programs. You download the template, enter your products and upload the file again. If you prefer to work one by one, use **Rather add them one by one** and you are back in the product list. ## Getting and filling in the template 1. **Download product template**: The template is prepared for your location. Unit and tax rate are picked from lists, and a sheet of its own explains every column. 2. Enter each product on a row. A product in several sizes or colours gets one row per size, with the same name and brand. 3. **Upload the filled-in template**: Tap “Choose the filled-in template”. Only the Terminz template as `.xlsx` is accepted, up to 5 MB. Terminz refuses another file with “This is not the template” and a file that is too big with “The file is too large”. **Next** takes you to the check. **The columns:** Only “Name” and “Price (EUR)” are required. Everything else may stay empty and can be added in Terminz later. | Column | What goes in | | --- | --- | | “Name” | What the product is called at the till and on your page. | | “Brand” | The manufacturer, empty without a brand. | | “Variant” | Only with several sizes or colours: what tells the rows apart, for example “Rosé”. If the content already tells them apart, leave it empty. | | “Size” and “Unit” | How much is inside, for example 250 and ml. Terminz works out the base price per litre or kilo that has to be shown next to the price. 1.5 and l becomes 1500 ml. | | “Price (EUR)” | The final price as on the price tag, for example 24.90. | | “Cost price (EUR)” | What you pay for it. Only your team sees it. | | “Stock” | How many packs are there now, whole number. Empty means 0. | | “Barcode” and “Product number” | The number on the pack (EAN) and your own. Each may appear only once. | | “VAT rate” | Empty means “Standard”, which applies to care products and cosmetics. Pick another rate only if you are sure. | | “Category” | Pick from the list or type a new name, which the import creates. | | “Description” | Free text. | | “Show online” | “Yes” shows the product on your page, “No” or empty keeps it at the till only. | An example: two rows “Repair Shampoo” with 250 ml at 24.90 and 1 l at 69.00 become one product with two sizes. Next to the 24.90 € the base price 99.60 € / 1 l appears. If your location is a small business (§ 19 UStG), receipts show no VAT whatever “VAT rate” says. ## Checking Terminz reads the file and shows what will happen before anything is saved. The heading gives the number: “3 products will be imported.” - **Does the product already exist?** The same name and brand count as the same product. “3 products already exist. What should happen to them?” You choose “Leave as is” (default, nothing changes), “Overwrite” (values from the file replace the old ones, empty cells change nothing) or “Fill empty fields” (only empty fields are filled in, for example a barcode; stock stays). A size the product does not have yet is added in both cases. - **The stock counts as counted.** If the file holds a different stock with “Overwrite”, Terminz books the difference as a stocktake. - **Rows with errors** are left out. They appear under “To check” with the row number and the reason. Fix them in the file and upload it again. The button with the number (for example **Take over 3**) starts the import. Afterwards the page offers the error report, **Import more** and **Rollback import**, as in “Bring your data”. Undo works for 30 days in the import history. If you leave the page without importing, nothing is saved. ## Frequently asked questions **Why do I not see the button?** You need both permissions and the Complete plan or higher. **Can I import pictures?** No. Upload pictures on the product. **I uploaded twice, now what?** With “Leave as is” nothing happens, the product exists already. With “Overwrite” the same row applies again. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | | Produkte | Products | Productos | Produits | Prodotti | Producten | Produkter | Ürünler | | Liste importieren | Import a list | Importar lista | Importer une liste | Importa elenco | Lijst importeren | Importera lista | Liste içe aktar | | Produkt anlegen | Create product | Crear producto | Créer un produit | Crea prodotto | Product aanmaken | Lägg till produkt | Ürün ekle | | Lieber einzeln anlegen | Rather add them one by one | Prefiero crearlos uno a uno | Plutôt les créer un par un | Preferisco crearli uno alla volta | Liever één voor één aanmaken | Hellre lägga till en i taget | Tek tek eklemeyi tercih ediyorum | | Produkt-Vorlage herunterladen | Download product template | Descargar plantilla de productos | Télécharger le modèle de produits | Scarica il modello prodotti | Productsjabloon downloaden | Ladda ner produktmall | Ürün şablonunu indir | | Ausgefüllte Vorlage hochladen | Upload the filled-in template | Subir la plantilla rellenada | Téléverser le modèle rempli | Carica il modello compilato | Ingevuld sjabloon uploaden | Ladda upp den ifyllda mallen | Doldurulmuş şablonu yükleyin | | Weiter / Als Nächstes | Next | Siguiente | Suivant / Prochaine étape | Avanti / Prossimo passo | Volgende / Volgende stap | Nästa / Nästa steg | İleri / Sıradaki | | Weiteren Import durchführen | Import more | Importar más | Importer d'autres données | Importa altri dati | Meer importeren | Importera mer | Daha Fazla İçe Aktar | | Import rückgängig machen | Rollback import | Revertir importación | Annuler l'import | Annulla importazione | Import ongedaan maken | Ångra import | İçe Aktarmayı Geri Al | | Produktliste importieren | Import product list | Importar lista de productos | Importer la liste des produits | Importa elenco prodotti | Productlijst importeren | Importera produktlista | Ürün listesini içe aktar | | Ausgefüllte Vorlage auswählen | Choose the filled-in template | Elegir la plantilla rellenada | Choisir le modèle rempli | Scegli il modello compilato | Ingevuld sjabloon kiezen | Välj den ifyllda mallen | Doldurulmuş şablonu seçin | | Das ist nicht die Vorlage | This is not the template | Esta no es la plantilla | Ce n’est pas le modèle | Questo non è il modello | Dit is niet het sjabloon | Det här är inte mallen | Bu, şablon değil | | Die Datei ist zu groß | The file is too large | El archivo es demasiado grande | Le fichier est trop volumineux | Il file è troppo grande | Het bestand is te groot | Filen är för stor | Dosya çok büyük | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Marke | Brand | Marca | Marque | Marca | Merk | Märke | Marka | | Größe | Size | Tamaño | Taille | Dimensione | Grootte | Storlek | Boyut | | Einheit | Unit | Unidad | Unité | Unità | Eenheid | Enhet | Birim | | Bestand | Stock | Existencias | Stock | Scorte | Voorraad | Lager | Stok | | Barcode | Barcode | Código de barras | Code-barres | Codice a barre | Barcode | Streckkod | Barkod | | Standard | Standard | Estándar | Standard | Standard | Standaard | Standard | Standart | | Kategorie | Category | Categoría | Catégorie | Categoria | Categorie | Kategori | Kategori | | Beschreibung | Description | Descripción | Description | Descrizione | Beschrijving / Omschrijving | Beskrivning | Açıklama | | Ja | Yes | Sí | Oui | Sì | Ja | Ja | Evet | | Nein | No | No | Non | No | Nee | Nej | Hayır | | Überspringen | Leave as is | Omitir | Ignorer | Salta | Overslaan | Hoppa över | Atla | | Überschreiben | Overwrite | Sobrescribir | Écraser | Sovrascrivi | Overschrijven | Skriv över | Üzerine yaz | | Zusammenführen | Fill empty fields | Combinar | Fusionner | Unisci | Samenvoegen | Slå ihop | Birleştir | | Daten übernehmen | Bring your data | Trae tus datos | Reprendre vos données | Trasferisci i dati | Gegevens overnemen | Flytta in data | Verileri aktar | --- # Reading the Till Overview Menu: Financials → Daily → Till overview In the dashboard: https://app.terminz.com/manager/payment-dashboard Who: Managers with the “View Basic Financial Reports” permission, in the Complete Till plan. Updated: 2026-10-20 · https://terminz.com/en/help/kassenuebersicht # Reading the Till Overview The Till Overview shows you at a glance what has gone through the register today, how revenue is broken down, and what Stripe has most recently paid out. You can find it in the menu under **Financials → Daily → Till overview** (`/manager/payment-dashboard`). It is part of the Complete Till plan. The page has no input fields: it's read-only. If your subscription ends, “Your books stay open” will appear at the top. The page remains open for viewing, but you can no longer process payments. ## The four numbers at the top The numbers always apply to today's date at your location, calculated based on the location's time zone. You cannot select a different date here. For previous days, use “Till Settlement” or “Financial report”. - **Total revenue:** Total of all payments for today, including the number of transactions. - **Net revenue:** Total sales minus today's refunds. The note below shows the refunded amount (“after … in refunds”) or “no refunds”. - **Refunds:** Total of today's refunds, with the number of transactions (“… refund transactions”) or “none”. - **Terminz payment fee:** The fee incurred for today's card payments processed through Stripe. Below that is the effective rate as a percentage of total sales (“… % effective rate”). This includes payments processed through the till or the till app, including split payments. Archived payments are not included. ## By Payment Method Block “By payment method” breaks down today's sales by payment method: Cash, Card, Bank Transfer, PayPal, Split, or Other. For each line, you'll see the number of payments, the percentage share, and the amount; the most common payment method is listed at the top. If no payments have been made today, it will show “No transactions today.” ## Payouts The “Payouts” block lists the five most recent payouts from Stripe, including the amount, arrival date, and status: Pending, In Progress, Paid, Failed, or Canceled. If there are none yet, it shows “No payouts yet.” If your Stripe account isn't connected or the payouts can't be loaded, you'll see the message “Could not load payouts. Make sure Stripe is connected.” instead. Tapping on it takes you to the Card Payments section under Settings → Checkout & Payment → Subscription & Stripe (`/manager/settings/billing`). ## Card Readers The block “Card readers” displays each card reader by name, type, and serial number, along with a status indicator: Online, Offline, or Disabled. The number of devices is shown in the top-right corner of the block. If there are no devices, it says “No readers registered.”. If Stripe isn't connected yet, you'll see “Connect Stripe to register a reader.” as a link to set it up. ## Connect Stripe If the connection is missing, a note appears at the top “Connect Stripe to accept payments”: “Set up your Stripe account to track revenue, manage payouts, and use card readers.” The **Set up Stripe** button opens the Card Payments section. If everything is connected, the link “Stripe account” in the top right corner leads to the same section. ## Notes at the Bottom Two notes at the bottom of the page explain the framework: TSE signs cash payments in accordance with KassenSichV, and refunds are recorded as cancellation entries and remain auditable. ## Frequently Asked Questions **Why is my cash payment from today missing?** The overview only includes transactions processed through the register or the register app. An appointment that hasn't been paid for yet won't appear here. **Can I view a different day?** Not on this page. It always shows today. **Where can I see all individual payments?** Under Finance → Daily → Payments. **I don't see the page in the menu.** You lack the “View Basic Financial Reports” permission, or your location does not have the Complete Till plan. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Finanzen | Financials | Finanzas | Finances | Finanze | Financiën | Ekonomi | Finans | | Täglich | Daily | Diario | Quotidien | Giornaliero | Dagelijks | Dagligen | Günlük | | Kassenübersicht | Till overview | Resumen de caja | Aperçu de la caisse | Panoramica cassa | Kassaoverzicht | Kassaöversikt | Kasa özeti | | Stripe einrichten | Set up Stripe | Configurar Stripe | Configurer Stripe | Configura Stripe | Stripe instellen | Konfigurera Stripe | Stripe'ı kur | | Deine Bücher bleiben offen | Your books stay open | Tus libros siguen abiertos | Votre comptabilité reste accessible | I tuoi libri restano aperti | Je boeken blijven open | Din bokföring är fortfarande öppen | Kayıtlarınız erişilebilir kalıyor | | Finanzbericht | Financial report | Informe financiero | Rapport financier | Report finanziario | Financieel rapport | Finansiell rapport | Finansal Rapor | | keine Erstattungen | no refunds | sin reembolsos | aucun remboursement | nessun rimborso | geen terugbetalingen | inga återbetalningar | iade yok | | keine | none | ninguno | aucun | nessuno | geen | inga | yok | | Nach Zahlungsart | By payment method | Por método de pago | Par mode de paiement | Per metodo di pagamento | Per betaalmethode | Per betalningsmetod | Ödeme yöntemine göre | | Heute keine Transaktionen. | No transactions today. | No hay transacciones hoy. | Aucune transaction aujourd'hui. | Nessuna transazione oggi. | Geen transacties vandaag. | Inga transaktioner idag. | Bugün işlem yok. | | Auszahlungen | Payouts | Transferencias | Versements | Accrediti | Uitbetalingen | Utbetalningar | Banka aktarımları | | Noch keine Auszahlungen. | No payouts yet. | Aún no hay pagos. | Aucun versement pour le moment. | Nessun pagamento finora. | Nog geen uitbetalingen. | Inga utbetalningar ännu. | Henüz ödeme yok. | | Auszahlungen konnten nicht geladen werden. Bitte stelle sicher, dass Stripe verbunden ist. | Could not load payouts. Make sure Stripe is connected. | No se pudieron cargar los pagos. Asegúrate de que Stripe está conectado. | Impossible de charger les versements. Vérifiez que Stripe est connecté. | Impossibile caricare i pagamenti. Assicurati che Stripe sia collegato. | Kan uitbetalingen niet laden. Zorg dat Stripe is verbonden. | Det gick inte att läsa in utbetalningarna. Kontrollera att Stripe är anslutet. | Ödemeler yüklenemedi. Stripe bağlantısının olduğundan emin olun. | | Lesegeräte / Kartenlesegeräte | Card readers | Lectores de tarjetas | Lecteurs de cartes / Lecteurs de carte | Lettori di carte | Kaartlezers | Kortläsare | Kart okuyucular | | Keine Lesegeräte registriert. | No readers registered. | No hay lectores registrados. | Aucun lecteur enregistré. | Nessun lettore registrato. | Geen lezers geregistreerd. | Inga läsare registrerade. | Kayıtlı okuyucu yok. | | Stripe verbinden, um ein Lesegerät zu registrieren. | Connect Stripe to register a reader. | Conecta Stripe para registrar un lector. | Connectez Stripe pour enregistrer un lecteur. | Collega Stripe per registrare un lettore. | Verbind Stripe om een lezer te registreren. | Anslut Stripe för att registrera en läsare. | Bir okuyucu kaydetmek için Stripe'a bağlanın. | | Stripe verbinden, um Zahlungen zu empfangen | Connect Stripe to accept payments | Conecta Stripe para aceptar pagos | Connectez Stripe pour accepter les paiements | Collega Stripe per accettare pagamenti | Verbind Stripe om betalingen te accepteren | Anslut Stripe för att ta emot betalningar | Ödeme almak için Stripe'a bağlanın | | Richte dein Stripe-Konto ein, um Umsätze zu verfolgen, Auszahlungen zu verwalten und Kartenlesegeräte zu nutzen. | Set up your Stripe account to track revenue, manage payouts, and use card readers. | Configura tu cuenta de Stripe para hacer seguimiento de ingresos, gestionar pagos y usar lectores de tarjetas. | Configurez votre compte Stripe pour suivre vos revenus, gérer les versements et utiliser les lecteurs de carte. | Configura il tuo account Stripe per monitorare gli incassi, gestire i pagamenti e usare i lettori di carte. | Stel je Stripe-account in om omzet te volgen, uitbetalingen te beheren en kaartlezers te gebruiken. | Konfigurera ditt Stripe-konto för att följa intäkter, hantera utbetalningar och använda kortläsare. | Geliri takip etmek, ödemeleri yönetmek ve kart okuyucu kullanmak için Stripe hesabınızı ayarlayın. | | Stripe-Konto | Stripe account | Cuenta Stripe | Compte Stripe | Account Stripe | Stripe-account | Stripe-konto | Stripe hesabı | --- # Count the cash, close the register, and print the Z-report Menu: Financials → Daily → Cash reconciliation In the dashboard: https://app.terminz.com/manager/reconciliation Who: Managers with the permissions “View Basic Financial Reports” (for the menu item) and “Manage Cash Drawer” (for counting, for the report, and for the daily closing). The expected inventory also requires “POS System Transaction History.” Only in the Komplett Kasse plan and with a POS terminal set up. Updated: 2026-10-20 · https://terminz.com/en/help/kassenabgleich # Count the cash, close the register, and print the Z-report Here, you verify whether the cash in the register matches what Terminz calculates based on all cash transactions, and close out the day. You can find the page in the menu under **Financials → Daily → Cash reconciliation** (`/manager/reconciliation`). This menu item appears only in the Complete Till plan. The page has three views that you can switch between at the top: **Cash count**, **Till report**, and **Daily close**. Next to the title, a small help text (“How the cash count works”) explains the basic concept. The expected cash on hand applies to the entire location, not to a single device. Cash payments increase it, while cash refunds, tip payouts, and cash-paid expenses decrease it. ## View “Cash count” Here you compare the counted cash with the expected balance. 1. At **Terminal device**, select the register (“Select a terminal...”). The list shows only registers with a logged-in session. If none are logged in, it will show “Select a terminal device to view reconciliation data”. The count is based on the name of the person logged in at that register, not yours. 2. At the top are three numbers for today's date at your location: “Total revenue”, “Total payments”, and “Cash today”. Below that, “Payment breakdown” lists each payment method with the number of sales and the total amount. 3. The card “Cash reconciliation” displays “Expected balance” and “Cash sales since count”. The time of the last count is shown in the upper right corner of the card. 4. Enter what you counted in **Actual cash amount**, in euros with a decimal point (for example, 136.04). The amount cannot be negative. 5. Tap **Reconcile**. The button is disabled as long as no amount has been entered or a session is not in progress at the register. After that, “Reconciliation completed” appears there with three fields: “Expected balance”, “Actual cash amount”, and “Variance”, along with the name and time. Use **Reconcile again** to count again. What triggers the count: If the difference is zero, nothing else happens. Everything else goes into the general ledger—a surplus to account 2709, a shortfall to account 4900. The counted amount becomes the new balance, which serves as the starting point for any subsequent counts. A count cannot be changed or deleted, so it's best to count twice. Use **Refresh** in the upper right corner to reload the numbers. ### Cash Count History Below that is the “Reconciliation history” for the selected device. Each count is recorded with the time, person, expected amount, and difference. The columns are “Date & time”, “Device”, “Staff”, “Expected”, “Counted”, “Variance”, and “Notes”. You can sort by date, amount counted, and difference, and filter by “Period”. There are 20 rows per page, and there is no search function here. A difference greater than zero is indicated by a “+”; a shortfall is indicated by a “−”. The transaction history is the documentation the tax office wants to see during a till audit: count at regular intervals, not just when there's cause for suspicion. ## View “Till report” The report shows what the till has taken in over a given period. It doesn't record anything permanently; you can view it as often as you like. - Select **Today**, **Yesterday**, **This week**, or **Last week** at the top. The week starts on Monday. Or use the **Period** field (format DD.MM.YYYY) and choose your own time period. A single day is also possible. - The time period may be no longer than 366 days; otherwise, it will display “Pick at most 366 days.” - There are five numbers at the top: “Gross sales”, “Sales count”, “Refunded”, “Tips”, and “Discounts”. - Cards below: “Payment methods” (amount per payment method), “Tax rates” (gross, net, and sales tax per entry), and “Cash on hand” with “Opening cash”, “Cash taken”, “Cash paid out”, and, if necessary, “Count difference” and “Closing cash”. - Below the cards are the first and last receipt numbers for the period (“Receipts … to …”). - If there are no sales, “The till sold nothing in this period.” appears there. If the load fails, “The report could not be loaded.” appears there ## View “Daily close” The daily closing is the Z-report: Terminz counts the till, records sales, tax rates, payment methods, and cash since the last closing as a numbered report, and locks it. The table shows every closing to date with the columns “Z no.”, “Business day”, “Gross sales”, “Counted”, “Variance”, and “Closed by”. Sort by Z-number and difference (newest first); filter by “Period”; 20 rows per page; no search. Tapping a row opens the Z-report. If the list is empty, it displays “No daily close yet. Close the day once the till is done for today.” ### Close the day 1. Tap **Close the day**. A window will open with a notice that the Z-report will be finalized after this and can no longer be changed. 2. Count the cash and enter the amount at **Counted cash** (use a comma for euros; do not enter a negative amount). You'll only see the expected balance afterward, so that the count remains unaffected. 3. Optional: **Note (optional)** for your note. 4. Tap **Close day**. The button is disabled until an amount is entered. Nothing happens when you tap **Cancel**. After that, the message “Z-report is saved” appears, and the Z-report opens. Here's what happens: - The number increments continuously for each location. The closing covers the period since the previous closing; the first one covers the entire period from the start. - Terminz counts the till total based on your amount. This count works like any other: a difference is posted, the counted amount becomes the new balance, and it appears in the cash count history with the note “Daily Closing Z .” - Terminz does not require a specific time for the closing. Each closing covers the time since the last one. - A Z-report cannot be changed or deleted retroactively. ### The Z Report The Z-report (“Z-report ”) contains: - Till day, time period, who performed the closing, and the first and last receipt numbers; - “Gross sales” with the number of sales, refunds, discounts, and tips; - “Tax rates” and “Payment methods”, each with amounts; - “Cash on hand” with opening balance, cash received, cash paid out, and, if applicable, till discrepancy, “Expected balance”, “Counted”, and “Variance”; - your note, if you entered one. Press **Print** to print the report in receipt format (80 mm wide); press **Close** to close the window. You can reopen any previous report at any time via the table. ## Frequently Asked Questions **Why can't I select a terminal?** Only one register with a logged-in session appears. Log in to the register app, and it will show up. **Who is listed as the person performing the count in the history?** The person logged in at the selected register, not the manager who taps “Reconcile” in the dashboard. **Can I correct an incorrect count?** No, counts and Z-reports cannot be changed or deleted. Recount the items, and Terminz will post the difference from the last count. **Where can I view a month's sales?** In a report with a custom time period (up to 366 days) or under Finance → Reports → Financial Report. **Does the expected inventory apply per register?** No, it applies to the entire location. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Finanzen | Financials | Finanzas | Finances | Finanze | Financiën | Ekonomi | Finans | | Täglich | Daily | Diario | Quotidien | Giornaliero | Dagelijks | Dagligen | Günlük | | Kassenabgleich | Cash reconciliation | Conciliación de caja | Réconciliation de caisse | Riconciliazione di cassa | Kasafstemming | Kassaavstämning | Nakit Mutabakatı | | Zählen | Cash count | Arqueo | Comptage | Conta | Tellen | Räkning | Sayım | | Bericht | Till report | Informe | Rapport | Report | Rapport | Rapport | Rapor | | Tagesabschluss | Daily close | Cierre diario | Clôture journalière | Chiusura giornaliera | Dagafsluiting | Dagsavslut | Gün sonu | | Terminalgerät | Terminal device | Dispositivo terminal | Terminal | Dispositivo terminale | Terminalapparaat | Terminalenhet | Terminal cihazı | | Tatsächlicher Barbetrag | Actual cash amount | Importe real en caja | Montant réel en caisse | Importo effettivo in cassa | Werkelijk kasbedrag | Faktiskt kassabelopp | Fiili Nakit Tutarı | | Abgleichen | Reconcile | Conciliar | Réconcilier | Riconcilia | Afstemmen | Stäm av | Mutabakat Yap | | Erneut abstimmen | Reconcile again | Conciliar de nuevo | Réconcilier à nouveau | Riconcilia di nuovo | Opnieuw reconciliëren | Stäm av igen | Yeniden mutabakat | | Aktualisieren | Refresh | Actualizar | Actualiser | Aggiorna | Vernieuwen | Uppdatera | Yenile | | Heute | Today | Hoy | Aujourd'hui | Oggi | Vandaag | Idag | Bugün | | Gestern | Yesterday | Ayer | Hier | Ieri | Gisteren | Igår | Dün | | Diese Woche | This week | Esta semana | Cette semaine | Questa settimana | Deze week | Denna vecka | Bu hafta | | Letzte Woche | Last week | Semana pasada | Semaine dernière | Settimana scorsa | Vorige week | Förra veckan | Geçen hafta | | Zeitraum | Period | Periodo | Période | Periodo | Periode | Period | Dönem | | Tag abschließen | Close the day | Cerrar el día | Clôturer la journée | Chiudi la giornata | Dag afsluiten | Stäng dagen | Günü kapat | | Gezähltes Bargeld | Counted cash | Efectivo contado | Espèces comptées | Contante contato | Geteld contant geld | Räknade kontanter | Sayılan nakit | | Notiz (optional) | Note (optional) | Nota (opcional) | Note (facultatif) | Nota (facoltativa) | Opmerking (optioneel) | Anteckning (valfritt) | Not (isteğe bağlı) | | Abschließen | Close day | Cerrar | Clôturer | Chiudi | Afsluiten | Stäng | Kapat | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Drucken | Print | Imprimir | Imprimer | Stampa | Afdrukken | Skriv ut | Yazdır | | Schließen | Close | Cerrar | Fermer | Chiudi | Sluiten | Stäng | Kapat | | So funktioniert der Kassensturz | How the cash count works | Cómo funciona el arqueo de caja | Comment fonctionne le comptage de caisse | Come funziona la conta di cassa | Zo werkt de kastelling | Så fungerar kassaräkningen | Kasa sayımı nasıl çalışır | | Terminal auswählen... | Select a terminal... | Selecciona un terminal... | Sélectionner un terminal... | Seleziona un terminale... | Selecteer een terminal... | Välj en terminal... | Bir terminal seçin... | | Wähle ein Terminalgerät, um Abgleichdaten anzuzeigen | Select a terminal device to view reconciliation data | Selecciona un dispositivo terminal para ver los datos de conciliación | Sélectionnez un terminal pour afficher les données de réconciliation | Seleziona un dispositivo terminale per visualizzare i dati di riconciliazione | Selecteer een terminalapparaat om afstemmingsgegevens te bekijken | Välj en terminalenhet för att se avstämningsdata | Mutabakat verilerini görüntülemek için bir terminal cihazı seçin | | Gesamtumsatz | Total revenue | Ingresos totales | Revenu total | Ricavi totali | Totale omzet | Totala intäkter | Toplam Gelir | | Zahlungen gesamt | Total payments | Pagos totales | Total des paiements | Pagamenti totali | Totale betalingen | Totala betalningar | Toplam Ödemeler | | Bar heute | Cash today | Efectivo hoy | Espèces aujourd'hui | Contanti oggi | Contant vandaag | Kontant i dag | Bugün nakit | | Zahlungsaufschlüsselung | Payment breakdown | Desglose de pagos | Détail des paiements | Dettaglio pagamenti | Betalingsuitsplitsing | Betalningsfördelning | Ödeme Dökümü | | Erwarteter Bestand | Expected balance | Saldo esperado | Solde attendu | Saldo atteso | Verwacht saldo | Förväntat saldo | Beklenen bakiye | | Barverkäufe seit Zählung | Cash sales since count | Ventas en efectivo desde el arqueo | Ventes en espèces depuis le comptage | Vendite in contanti dalla conta | Contante verkopen sinds telling | Kontantförsäljning sedan räkning | Sayımdan bu yana nakit satış | | Abgleich abgeschlossen | Reconciliation completed | Conciliación completada para hoy | Réconciliation terminée pour aujourd'hui | Riconciliazione completata per oggi | Afstemming voltooid voor vandaag | Avstämning slutförd för idag | Bugün için mutabakat tamamlandı | | Differenz | Variance | Varianza | Écart | Varianza | Verschil | Avvikelse | Fark | | Kassensturzhistorie | Reconciliation history | Historial de conciliación | Historique de réconciliation | Cronologia riconciliazione | Reconciliatiehistorie | Avstämningshistorik | Mutabakat geçmişi | | Datum & Uhrzeit | Date & time | Fecha y hora | Date et heure | Data e ora | Datum en tijd | Datum och tid | Tarih & Saat | | Gerät | Device | Dispositivo | Appareil | Dispositivo | Apparaat | Enhet | Cihaz | | Mitarbeiter | Staff | Personal / Empleado | Personnel / Collaborateur | Personale / Collaboratore | Personeel / Medewerker | Personal / Medarbetare | Personel | | Erwartet | Expected | Esperado | Attendu | Atteso | Verwacht | Förväntat | Beklenen | | Gezählt | Counted | Contado | Compté | Contato | Geteld | Räknat | Sayılan | | Notizen | Notes | Notas | Notes | Note | Notities | Anteckningar | Notlar | | Wähle höchstens 366 Tage. | Pick at most 366 days. | Elige como máximo 366 días. | Choisissez 366 jours au maximum. | Scegli al massimo 366 giorni. | Kies maximaal 366 dagen. | Välj högst 366 dagar. | En fazla 366 gün seçin. | | Umsatz brutto | Gross sales | Ventas brutas | Chiffre d'affaires TTC | Incasso lordo | Bruto-omzet | Försäljning brutto | Brüt satış | | Verkäufe | Sales count | Ventas | Ventes | Vendite | Verkopen | Försäljningar | Satış sayısı | | Erstattungen | Refunded | Devoluciones | Remboursements | Rimborsi | Terugbetalingen | Återbetalningar | İadeler | | Trinkgeld | Tips | Propinas | Pourboires | Mance | Fooien | Dricks | Bahşiş | | Rabatte | Discounts | Descuentos | Remises | Sconti | Kortingen | Rabatter | İndirimler | | Zahlungsmethoden / Zahlungsarten | Payment methods | Métodos de pago / Formas de pago | Méthodes de paiement / Modes de paiement | Metodi di pagamento | Betalingsmethoden / Betaalmethoden | Betalningsmetoder / Betalningssätt | Ödeme Yöntemleri / Ödeme yöntemleri | | Steuersätze | Tax rates | Tipos de IVA | Taux de TVA | Aliquote IVA | Btw-tarieven | Momssatser | KDV oranları | | Bargeld | Cash on hand | Efectivo | Espèces | Contanti | Contant geld | Kontanter | Nakit | | Anfangsbestand | Opening cash | Saldo inicial | Solde initial | Saldo iniziale | Beginsaldo | Ingående saldo | Açılış bakiyesi | | Bar eingenommen | Cash taken | Cobrado en efectivo | Encaissé en espèces | Incassato in contanti | Contant ontvangen | Kontant in | Nakit tahsilat | | Bar ausgegeben | Cash paid out | Pagado en efectivo | Décaissé en espèces | Pagato in contanti | Contant uitgegeven | Kontant ut | Nakit ödeme | | Kassendifferenz | Count difference | Diferencia de caja | Écart de caisse | Differenza di cassa | Kasverschil | Kassadifferens | Kasa farkı | | Endbestand | Closing cash | Saldo final | Solde final | Saldo finale | Eindsaldo | Utgående saldo | Kapanış bakiyesi | | In diesem Zeitraum hat die Kasse nichts verkauft. | The till sold nothing in this period. | La caja no vendió nada en este periodo. | La caisse n'a rien vendu sur cette période. | In questo periodo la cassa non ha venduto nulla. | In deze periode heeft de kassa niets verkocht. | Kassan sålde inget under den här perioden. | Kasa bu dönemde hiç satış yapmadı. | | Der Bericht ließ sich nicht laden. | The report could not be loaded. | No se pudo cargar el informe. | Impossible de charger le rapport. | Non è stato possibile caricare il report. | Het rapport kon niet worden geladen. | Rapporten kunde inte laddas. | Rapor yüklenemedi. | | Z-Nr. | Z no. | N.º Z | N° Z | N. Z | Z-nr. | Z-nr | Z no. | | Kassentag | Business day | Jornada de caja | Journée de caisse | Giornata di cassa | Kassadag | Kassadag | Kasa günü | | Abgeschlossen von | Closed by | Cerrado por | Clôturé par | Chiuso da | Afgesloten door | Stängd av | Kapatan | | Noch kein Tagesabschluss. Schließe den Tag ab, sobald die Kasse für heute zu ist. | No daily close yet. Close the day once the till is done for today. | Aún no hay ningún cierre diario. Cierra el día cuando la caja haya terminado por hoy. | Aucune clôture journalière pour l'instant. Clôturez la journée dès que la caisse est fermée pour aujourd'hui. | Ancora nessuna chiusura giornaliera. Chiudi la giornata quando la cassa ha finito per oggi. | Nog geen dagafsluiting. Sluit de dag af zodra de kassa voor vandaag dicht is. | Inget dagsavslut än. Stäng dagen när kassan är klar för i dag. | Henüz gün sonu kapanışı yok. Kasa bugün için kapandığında günü kapatın. | --- # Creating and Finding Invoices for Customers Menu: Financials → Reports → Invoices In the dashboard: https://app.terminz.com/manager/rechnungen Who: Managers with the “View Basic Financial Reports” permission, in the Complete POS plan. After the POS session ends, invoices remain viewable, but new ones can no longer be created. Updated: 2026-10-20 · https://terminz.com/en/help/rechnungen This section covers invoices that your location issues to customers. The invoices you receive from Terminz for your subscription are located elsewhere: [Subscription and Terminz Invoices](https://terminz.com/en/help/abo-und-terminz-rechnungen). ## Where to View Your Invoices In the menu, open **Financials → Reports → Invoices**. The list shows each invoice with the invoice number, customer, invoice date, total, and status. At the top, you can filter by **Status** and **Date range**; with **Show archived**, you can also view archived invoices. The statuses: - **Draft**: Created, not yet sent. - **Sent**: Sent via email or marked as sent. - **Paid**: The payment has been received and posted. - **Canceled**: Settled via a credit memo. The credit memo itself is marked with **Cancellation**. ## Create an Invoice Tap **Create invoice**. There are two options, shown as tabs at the top. ### From appointment 1. Search for the appointment by customer name or service. The system displays appointments from the last twelve months that are confirmed, in progress, or completed. 2. Tap the appointment. Terminz automatically pulls the customer, services, and amount from the appointment. 3. If the amount exceeds €250, the invoice requires the customer's full name and address. If this information is missing from the customer's record, enter **Customer name** and **Customer address** directly here. 4. Optional: **Payment terms** (for example, “Payable within 14 days”), **Due date**, and **Notes / payment reference**. 5. Tap **Create invoice**. ### Manual | Field | Required | What to enter | | --- | --- | --- | | Customer name | yes | Name of the person or company. | | Customer address | no | Address, multi-line. | | Customer VAT ID | no | Only for business customers who provide it. | | Invoice date | yes | Default is today. | | Service date | yes | When the service was provided. Default is today. | | Due Date | no | By when payment is due. | | Tax type | yes | **Standard 19%** (default), **Reduced 7%**, or **Tax exempt**. A small business location has a fixed **Kleinunternehmer (§19 UStG)**; invoices issued from there do not include sales tax. | | Line items | yes | At least one. For each line item, a **Description**, a **Qty**, and a **End price (incl. tax)**. With **Add line item**, another one is added. | | Notes / Purpose | no | Free text on the invoice. | | Payment terms | no | For example, “Payable within 14 days.” | Below the line items, Terminz displays the net amount, tax, and total. With **Add product**, you add a product from your inventory to the invoice. The price is then taken from the product, and the quantity is limited to the available inventory. Products are not tax-exempt under § 4 UStG; for “Tax exempt”, Terminz requires a tax rate. If a product has a different tax rate than the invoice, you must list it on a separate invoice. ## What Happens After Creation The invoice appears as **Draft** in the list and already has a number. The numbers are sequential, so an invoice cannot be deleted. Each row includes the following actions: - **View PDF**: The PDF is the receipt sent to the customer and the tax advisor. It is retained for ten years and remains accessible even after a cancellation. A draft that was never sent does not have a PDF. - **Send by email**: Sent to the customer's email address or one you enter. If the person has not consented to receiving emails from your business, the email will not be sent. In that case, download the PDF and give it to them directly. - **Mark as sent**: If you've delivered the invoice by another means. - **Mark as paid**: Select payment method **Bank transfer**, **Cash**, or **Card payment**. This posts the invoice to the general ledger, so don't set the status until the payment has been received. - **Cancel invoice**: A draft is simply canceled. A sent invoice automatically generates a cancellation invoice that is sent to the customer. After that, you create a new one. - **Archive**: Hides the invoice from the list; it remains in the system. ## Frequently Asked Questions **How do I correct an incorrect invoice?** Cancel it and create a new one. You cannot edit it; this is required by GoBD regulations. **Can I delete an invoice?** No. A missing invoice number is the first thing an audit looks for. **Where can I find the receipt for a cash payment?** A till receipt is not an invoice from this list. You can find receipts under **Financials → Daily → Payments**. **Can I create an invoice with reverse charge (§ 13b)?** Not in the form. Contact us at **Help → Messages** if you need to do this. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Finanzen | Financials | Finanzas | Finances | Finanze | Financiën | Ekonomi | Finans | | Berichte | Reports | Informes | Rapports | Report | Rapporten | Rapporter | Raporlar | | Rechnungen | Invoices | Facturas | Factures | Fatture | Facturen | Fakturor | Faturalar | | Status | Status | Estado | Statut | Stato | Status | Status | Durum | | Zeitraum | Date range | Rango de fechas | Plage de dates | Intervallo date | Datumbereik | Datumintervall | Tarih aralığı | | Archivierte anzeigen | Show archived | Mostrar archivadas | Afficher les archivées | Mostra le archiviate | Gearchiveerde tonen | Visa arkiverade | Arşivlenenleri göster | | Entwurf | Draft | Borrador | Brouillon | Bozza | Concept | Utkast | Taslak | | Gesendet | Sent | Enviado | Envoyé | Inviato | Verzonden | Skickad | Gönderildi | | Bezahlt | Paid | Pagado | Payé | Pagato | Betaald | Betald / Betalt | Ödendi | | Storniert | Canceled | Cancelado | Annulé | Annullato | Geannuleerd | Avbruten | İptal Edildi | | Storno | Cancellation | Anulación | Annulation | Storno | Annulering | Annullering | İptal | | Rechnung erstellen | Create invoice | Crear factura | Créer une facture | Crea fattura | Factuur aanmaken | Skapa faktura | Fatura oluştur | | Kundenname | Customer name | Nombre del cliente | Nom du client | Nome del cliente | Klantnaam | Kundnamn | Müşteri adı | | Kundenadresse | Customer address | Dirección del cliente | Adresse du client | Indirizzo del cliente | Klantadres | Kundens adress | Müşteri adresi | | Zahlungsbedingungen | Payment terms | Condiciones de pago | Conditions de paiement | Condizioni di pagamento | Betalingsvoorwaarden | Betalningsvillkor | Ödeme koşulları | | Hinweise / Verwendungszweck | Notes / payment reference | Observaciones / concepto de pago | Remarques / motif du paiement | Note / causale | Opmerkingen / betalingskenmerk | Anmärkningar / betalningsreferens | Notlar / ödeme açıklaması | | Regelbesteuerung 19% | Standard 19% | Tipo general 19 % | Taux normal 19 % | Aliquota ordinaria 19% | Standaardtarief 19% | Normalskattesats 19 % | Standart oran %19 | | Ermäßigter Satz 7% | Reduced 7% | Tipo reducido 7 % | Taux réduit 7 % | Aliquota ridotta 7% | Verlaagd tarief 7% | Reducerad skattesats 7 % | İndirimli oran %7 | | Steuerbefreit | Tax exempt | Exento de impuestos | Exonéré de taxe | Esente da imposte | Belastingvrijgesteld | Skattebefriad | Vergiden Muaf | | Beschreibung | Description | Descripción | Description | Descrizione | Beschrijving / Omschrijving | Beskrivning | Açıklama | | Menge | Qty | Cant. | Qté | Qtà | Aantal | Antal | Miktar | | Endpreis (inkl. MwSt.) | End price (incl. tax) | Precio final (IVA incl.) | Prix TTC | Prezzo finale (IVA inclusa) | Eindprijs (incl. btw) | Slutpris (inkl. moms) | Son fiyat (KDV dahil) | | Position hinzufügen | Add line item | Añadir línea | Ajouter une ligne | Aggiungi una voce | Regel toevoegen | Lägg till rad | Kalem ekle | | Produkt hinzufügen | Add product | Añadir producto | Ajouter un produit | Aggiungi prodotto | Product toevoegen | Lägg till produkt | Ürün ekle | | PDF anzeigen | View PDF | Ver PDF | Afficher le PDF | Visualizza il PDF | Pdf bekijken | Visa PDF | PDF'i görüntüle | | Per E-Mail senden | Send by email | Enviar por correo | Envoyer par e-mail | Invia per e-mail | Per e-mail versturen | Skicka med e-post | E-posta ile gönder | | Als gesendet markieren | Mark as sent | Marcar como enviada | Marquer comme envoyée | Contrassegna come inviata | Als verzonden markeren | Markera som skickad | Gönderildi olarak işaretle | | Als bezahlt markieren | Mark as paid | Marcar como pagada | Marquer comme payée | Contrassegna come pagata | Als betaald markeren | Markera som betald | Ödendi olarak işaretle | | Überweisung | Bank transfer | Transferencia bancaria | Virement bancaire | Bonifico | Overboeking | Banköverföring | Havale | | Bargeld | Cash | Efectivo | Espèces | Contanti | Contant | Kontant | Nakit | | Kartenzahlung | Card payment | Pago con tarjeta | Paiement par carte | Pagamento con carta | Kaartbetaling | Kortbetalning | Kartla ödeme | | Rechnung stornieren | Cancel invoice | Anular la factura | Annuler la facture | Annulla la fattura | Factuur annuleren | Annullera fakturan | Faturayı iptal et | | Archivieren | Archive | Archivar | Archiver | Archivia | Archiveren | Arkivera | Arşivle | | Täglich | Daily | Diario | Quotidien | Giornaliero | Dagelijks | Dagligen | Günlük | | Zahlungen | Payments | Pagos | Paiements | Pagamenti | Betalingen | Betalningar | Ödemeler | | Hilfe | Help | Ayuda | Aide | Aiuto | Hulp | Hjälp | Yardım | | Nachrichten | Messages | Mensajes | Messages | Messaggi | Berichten | Meddelanden | Mesajlar | | Rechnungsdatum | Invoice date | Fecha de factura | Date de facturation | Data della fattura | Factuurdatum | Fakturadatum | Fatura tarihi | | Leistungsdatum | Service date | Fecha del servicio | Date de la prestation | Data della prestazione | Dienstdatum | Tjänstedatum | Hizmet tarihi | | Positionen | Line items | Líneas | Lignes | Voci | Regels | Rader | Kalemler | | Steuerart | Tax type | Tipo impositivo | Type de TVA | Tipo di imposta | Btw-soort | Momstyp | Vergi türü | | Aus Termin | From appointment | Desde una cita | Depuis un rendez-vous | Da appuntamento | Vanuit afspraak | Från bokning | Randevudan | --- # View, refund, and display receipt QR codes Menu: Financials → Daily → Payments In the dashboard: https://app.terminz.com/manager/payments Who: Managers with the permissions “View Basic Financial Reports” and “POS Transaction History,” in the Komplett Kasse plan. Updated: 2026-10-20 · https://terminz.com/en/help/zahlungen # View, refund, and display receipt QR codes This section lists every payment processed through the register or the POS app, including the receipt number, payment method, and TSE signature. You can also process refunds from here. You'll find the page in the menu under **Financials → Daily → Payments** (`/manager/payments`). It's part of the Complete POS plan. If you don't have the “POS System Transaction History” permission, Terminz won't display the list. If the subscription ends, “Your books stay open” appears at the top. The row menus are then empty: “Refund” and “Receipt QR” no longer work, but “View” and “Export” still do. Below the list, the “Till Report” section appears with details about the till (see “Set Up Till and Taxes”). ## The List At the top, a number bar displays “Transactions”, “Grand total”, and the totals for the first two payment types in the selected time period. The numbers are based on the filters and search criteria. The list has the following columns: “Receipt”, “Payment method”, “Date”, “Amount”, and “TSE”: - **Receipt:** the document number, along with the payment method as an identifier, the customer name (or “Walk-in”, “Unknown customer”), and who processed the payment. A refund is marked with “Refund” and has a negative amount. - **Date:** Date and time of the payment. - **TSE:** A flag containing the signature counter number if the payment is TSE-signed (“TSE-signed (kassenSichV)”); otherwise, a dash. You can sort by “Receipt”, “Payment method”, “Date”, and “Amount”. The most recent payment appears first. There are 20 lines per page. **Search:** It finds matches in the document number and in the reason for a refund. **Filters:** - “Date range”: When you open the page, it's set to the first of the month through today. - “Payment method”: Cash, card, bank transfer, PayPal, or other. - “Refunded”: Toggle. If it's off, you'll only see payments without refunds. Archived payments do not appear. ## Refund a Payment Tap **Refund** in the payment's row menu. If you're already processing a refund, the option is grayed out: You can't refund a refund. “Process refund” opens with the receipt number already filled in. Terminz searches for the payment and displays “Original amount”, the customer, “Already refunded”, and “Refundable amount”. If it finds nothing, “No refundable transaction found for this receipt number.” appears there; if everything has already been refunded, “This transaction has already been fully refunded.” You can also enter a different **Receipt number** in the window and tap **Search**. Then you specify what is to be refunded: - **Refund amount:** an amount in euros with two decimal places, at least €0.01 and no more than the refundable amount. The full refundable amount is preset. This allows you to issue a full or partial refund. - **Products:** Items on the receipt appear as separate lines. Use **+** and **−** to select how many items are being returned. Returned products are added back to inventory. As soon as you select a quantity, Terminz replaces the amount with the total of the products (“Refund for the products”; the discount has already been deducted), and the amount field disappears. - **Reason:** Required field for “Customer Request,” “Service Not Performed,” “Quality Issue,” “Double Charge,” “Appointment Canceled,” or “Other.” The default is “Customer Request.” - **Details:** Free text (“Additional details for this refund”). This is required for “Other”; otherwise, the button remains disabled. “This action cannot be undone.” Use **Process refund** to post the entry. Afterward, “Refund processed” appears with the number of the new refund document. A refund is TSE-signed just like a payment. This has two consequences: - If TSE is not set up for the location (“Refunds need a TSE”) or is currently unavailable (“The TSE is unavailable right now”), no refund will be issued. Set up TSE in the till settings or try again later. - If the signature cannot be applied immediately, the refund will still be posted and the signature will be added automatically later. The message will then say, “Do not refund the amount again.” ## Show Receipt QR Code **Show receipt QR** in the row menu opens the “Receipt QR code” for this payment. The customer scans it with their phone and can view, save, and print the receipt there. This way, even a walk-in customer can get their receipt without needing an email address. If the page fails to load, it will display “The QR code could not be loaded.” ## TSE Export In the upper right corner, **TSE export (TAR)** starts the export. The window explains it: It contains the signed transaction log from the security device—the file that the tax office requests during a till audit. The DSFinV-K export is a separate file set and is not included here. Select **Date range** (from date to date; both are required) and tap **Start export**. The file will open for download. If it doesn't work, it will display “TSE export failed” or the reason. ## Frequently Asked Questions **Where can I see payments from the previous month?** Switch the filter to “Date range”. When you open the view, it's set to the current month by default. **Can I delete a payment?** No. You can issue a refund instead; this creates a separate refund receipt, and the payment remains verifiable. **How do I refund just one product?** In the “Process refund” window, tap **+** next to the product. The refund will then apply only to that product. **The “Refund” option is grayed out.** The line itself is a refund. Refund the original payment. **I don't see the page in the menu.** You lack the “View Basic Financial Reports” permission, or your location does not have the Complete POS plan. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Finanzen | Financials | Finanzas | Finances | Finanze | Financiën | Ekonomi | Finans | | Täglich | Daily | Diario | Quotidien | Giornaliero | Dagelijks | Dagligen | Günlük | | Zahlungen | Payments | Pagos | Paiements | Pagamenti | Betalingen | Betalningar | Ödemeler | | Datum: | Date: | Fecha: | Date : | Data: | Datum: | Datum: | Tarih: | | Rückerstattung | Refund | Reembolso | Remboursement | Rimborso | Terugbetaling | Återbetalning | İade | | Belegnummer | Receipt number | Número de recibo | Numéro de reçu | Numero ricevuta | Bonnummer | Kvittonummer | Fiş numarası | | Suchen | Search | Buscar | Rechercher | Cerca | Zoeken | Sök | Ara | | Erstattung durchführen | Process refund | Procesar reembolso | Effectuer un remboursement | Elabora rimborso | Terugbetaling verwerken | Behandla återbetalning | İade İşlemi | | Beleg-QR anzeigen | Show receipt QR | Mostrar QR del recibo | Afficher le QR du reçu | Mostra QR della ricevuta | Bon-QR tonen | Visa kvitto-QR | Fiş QR'ını göster | | TSE-Export (TAR) | TSE export (TAR) | Exportación TSE (TAR) | Exportation TSE (TAR) | Esportazione TSE (TAR) | TSE-export (TAR) | TSE-export (TAR) | TSE dışa aktarımı (TAR) | | Zeitraum | Date range | Rango de fechas | Plage de dates | Intervallo date | Datumbereik | Datumintervall | Tarih aralığı | | Export starten | Start export | Iniciar exportación | Démarrer l'export | Avvia esportazione | Export starten | Starta export | Dışa aktarmayı başlat | | Deine Bücher bleiben offen | Your books stay open | Tus libros siguen abiertos | Votre comptabilité reste accessible | I tuoi libri restano aperti | Je boeken blijven open | Din bokföring är fortfarande öppen | Kayıtlarınız erişilebilir kalıyor | | Anzeigen | View | Ver | Voir | Visualizza | Bekijken | Visa | Görüntüle | | Export | Export | Exportación | Export | Esportazione | Export | Export | Dışa aktarma | | Transaktionen | Transactions | Transacciones | Transactions | Transazioni | Transacties | Transaktioner | İşlemler | | Gesamtbetrag | Grand total | Total | Total général | Totale generale | Eindtotaal | Totalsumma | Genel Toplam | | Beleg | Receipt | Recibo | Ticket / Reçu | Scontrino / Ricevuta | Bon | Kvitto | Fiş | | Zahlungsart | Payment method | Método de pago | Mode de paiement | Metodo di pagamento | Betaalmethode | Betalningsmetod | Ödeme Yöntemi | | Datum | Date | Fecha | Date | Data | Datum | Datum | Tarih | | Betrag | Amount | Importe | Montant | Importo | Bedrag | Belopp | Tutar | | Laufkunde | Walk-in | Cliente de paso | Client de passage | Cliente di passaggio | Passant | Drop-in | Geçici müşteri | | Unbekannter Kunde | Unknown customer | Cliente desconocido | Client inconnu | Cliente sconosciuto | Onbekende klant | Okänd kund | Bilinmeyen müşteri | | TSE-signiert (KassenSichV) | TSE-signed (kassenSichV) | Firmado con TSE (KassenSichV) | Signé TSE (KassenSichV) | Firmato con TSE (KassenSichV) | TSE-ondertekend (KassenSichV) | TSE-signerad (KassenSichV) | TSE imzalı (KassenSichV) | | Erstattungen | Refunded | Devoluciones | Remboursements | Rimborsi | Terugbetalingen | Återbetalningar | İadeler | | Ursprünglicher Betrag | Original amount | Importe original | Montant initial | Importo originale | Oorspronkelijk bedrag | Ursprungligt belopp | Orijinal tutar | | Bereits erstattet | Already refunded | Ya reembolsado | Déjà remboursé | Già rimborsato | Al terugbetaald | Redan återbetalat | Zaten iade edilen | | Erstattungsfähiger Betrag | Refundable amount | Importe reembolsable | Montant remboursable | Importo rimborsabile | Terug te betalen bedrag | Återbetalningsbart belopp | İade edilebilir tutar | | Keine erstattungsfähige Transaktion für diese Belegnummer gefunden. | No refundable transaction found for this receipt number. | No se encontró ninguna transacción reembolsable para este número de recibo. | Aucune transaction remboursable trouvée pour ce numéro de reçu. | Nessuna transazione rimborsabile trovata per questo numero di ricevuta. | Geen terugbetaalbare transactie gevonden voor dit bonnummer. | Ingen återbetalningsbar transaktion hittades för detta kvittonummer. | Bu fiş numarası için iade edilebilir bir işlem bulunamadı. | | Diese Transaktion wurde bereits vollständig erstattet. | This transaction has already been fully refunded. | Esta transacción ya ha sido reembolsada por completo. | Cette transaction a déjà été intégralement remboursée. | Questa transazione è già stata rimborsata completamente. | Deze transactie is al volledig terugbetaald. | Denna transaktion har redan återbetalats fullständigt. | Bu işlem zaten tamamen iade edildi. | | Erstattung für die Produkte | Refund for the products | Reembolso por los productos | Remboursement des produits | Rimborso per i prodotti | Terugbetaling voor de producten | Återbetalning för produkterna | Ürünler için iade | | Zusätzliche Details zu dieser Erstattung | Additional details for this refund | Detalles adicionales sobre este reembolso | Détails supplémentaires concernant ce remboursement | Dettagli aggiuntivi su questo rimborso | Aanvullende details over deze terugbetaling | Ytterligare detaljer om denna återbetalning | Bu iadeyle ilgili ek detaylar | | Sonstiges / Divers / Sonstige | Other | Otro / Otros | Autre | Altro | Overig / Anders | Övrigt / Annat | Diğer | | Diese Aktion kann nicht rückgängig gemacht werden. | This action cannot be undone. | Esta acción no se puede deshacer. | Cette action est irréversible. | Questa azione non può essere annullata. | Deze actie kan niet ongedaan worden gemaakt. | Denna åtgärd kan inte ångras. | Bu işlem geri alınamaz. | | Erstattung durchgeführt | Refund processed | Reembolso procesado | Remboursement effectué | Rimborso elaborato | Terugbetaling verwerkt | Återbetalning genomförd | İade Tamamlandı | | TSE fehlt für Erstattungen | Refunds need a TSE | Los reembolsos necesitan una TSE | Une TSE est nécessaire pour les remboursements | Per i rimborsi serve una TSE | Voor terugbetalingen is een TSE nodig | Återbetalningar kräver en TSE | İadeler için TSE gerekli | | TSE gerade nicht erreichbar | The TSE is unavailable right now | La TSE no está disponible ahora mismo | La TSE est momentanément indisponible | La TSE non è raggiungibile al momento | De TSE is nu niet bereikbaar | TSE:n går inte att nå just nu | TSE şu anda erişilemiyor | | Beleg-QR-Code | Receipt QR code | Código QR del recibo | QR code du reçu | Codice QR della ricevuta | QR-code van de bon | QR-kod för kvittot | Fiş QR kodu | | Der QR-Code konnte nicht geladen werden. | The QR code could not be loaded. | No se ha podido cargar el código QR. | Le QR code n'a pas pu être chargé. | Non è stato possibile caricare il codice QR. | De QR-code kon niet worden geladen. | QR-koden kunde inte laddas. | QR kod yüklenemedi. | | TSE-Export fehlgeschlagen | TSE export failed | Error al exportar TSE | Échec de l’exportation TSE | Esportazione TSE non riuscita | TSE-export mislukt | TSE-exporten misslyckades | TSE dışa aktarma başarısız oldu | | Erstattungsbetrag | Refund amount | Importe del reembolso | Montant du remboursement | Importo del rimborso | Terugbetalingsbedrag | Återbetalningsbelopp | İade tutarı | | Grund | Reason | Motivo | Raison / Motif | Motivo | Reden | Orsak | Sebep | | Details | Details | Detalles | Détails | Dettagli | Details | Detaljer | Detaylar | --- # Record expenses, attach receipts, and create categories Menu: Financials → Reports → Expenses In the dashboard: https://app.terminz.com/manager/expenses Who: Managers with the “View Basic Financial Reports” permission, in the Complete POS plan. Updated: 2026-10-20 · https://terminz.com/en/help/ausgaben # Record expenses, attach receipts, and create categories Here, you enter your location's expenses: rent, supplies, software, cleaning. The expenses are recorded in the general journal and included in the DATEV export. You can find this page in the menu under **Financials → Reports → Expenses** (`/manager/expenses`). It is part of the Komplett Kasse plan. Clicking `/manager/expenses?new=1` opens the form for a new expense directly. If the subscription ends, “Your books stay open” appears at the top. Then you can only view expenses: “View details” and “View receipt” remain in the row menu, but you can no longer enter or edit them. ## What's on the page At the top, a number bar displays three values: “This month” (total expenses for the current month), “Top category”, and “Total expenses” (the number of entries). Below that is the list with the columns “Vendor / description”, “Category”, “Date”, “Payment”, and “Amount”. You can sort by “Date” and “Amount”; the most recent entry appears first. Filtering is done by “Date range” and “Category” (“All categories”). The search finds matches in the provider name, the description, and the notes. Recurring expenses are marked with “Recurring”. Tips that Terminz records as an expense are marked with “Auto · Tip”. In the row menu, you'll find: - **View details** - **Edit** - **View receipt** (grayed out if no receipt is attached) - **Archive** ## Enter an expense 1. Tap **Add expense** in the upper-right corner. “Add expense” opens. 2. Fill in the fields: - **Category:** Required. Choose from the available categories or create your own using “New category” (see below). - **Amount (€):** Required, in euros with two decimal places, greater than 0. Terminz saves the amount in cents. - **Tax amount (€):** Optional, the tax portion of the amount. It must be less than the amount; otherwise, Terminz will reject the expense. - **Description:** Free text. - **Vendor name:** Free text, for example, the supplier. - **Date:** Required; the date of the transaction. - **Payment method:** Required. Choose from Cash, Card, Bank Transfer, or Other. - **Recurring expense:** Toggle. If enabled, select Weekly, Monthly, Quarterly, or Annual in **Recurrence interval**. This is a note for you: Terminz does not automatically create new expenses based on this; you'll need to enter each one yourself. - **Notes:** Free text, for your team or tax advisor. - **Receipt:** Photo or PDF. Use **Attach receipt** to upload the file; afterward, “Receipt attached” will appear with the link **View**. **Replace receipt** lets you replace it. 3. **Save** is only active once the category, amount, date, and payment method have been set. To make changes, use **Edit** in the row menu. There, the form is labeled “Edit expense”, and the fields are the same. ### Cash and the Till If you select **Cash** as the payment method, Terminz simultaneously posts the expense as a cash withdrawal. For today's date, it counts from now on; for an earlier date, it counts from the start of that day. This ensures that the till balance matches the money in the drawer. If you retroactively change an existing expense to cash, the withdrawal is only recorded then. ## Create Your Own Category If you can't find the right category, tap **New category** in the form. This opens “New expense category”: - **Name:** Required. If the name already exists at your location, Terminz will reject it. - **Name (German):** Optional. - **SKR03 account (optional):** The account to which the expense is posted in the DATEV export. The note there says: “e.g. 4210 for rent — used for the DATEV export, ask your tax advisor”. **Create** creates the category and selects it immediately in the form. Categories provided by Terminz are visible to all locations; your own categories are visible only to you. ## Archiving an Expense **Archive** in the row menu removes the expense from the list and from the totals. Terminz does not ask for confirmation beforehand. Its entry in the posting journal is reversed; the expense itself is not deleted, but only archived. There is no way to restore an archived expense on this page. ## Frequently Asked Questions **Where do I enter rent or a subscription?** Here, each with its own category. For rent, use “SKR03 Account 4210,” as indicated in the form. **Are recurring expenses created automatically?** No. The “Recurring expense” marker simply identifies them. **How do I find a specific invoice?** Use the search by provider, description, or note, or use the filters “Date range” and “Category”. **I don't see the page in the menu.** You lack the “View Basic Financial Reports” permission, or your location does not have the Complete Till plan. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Finanzen | Financials | Finanzas | Finances | Finanze | Financiën | Ekonomi | Finans | | Berichte | Reports | Informes | Rapports | Report | Rapporten | Rapporter | Raporlar | | Ausgaben | Expenses | Gastos | Dépenses | Spese | Uitgaven | Utgifter | Giderler | | Details anzeigen | View details | Ver detalles | Voir les détails | Visualizza dettagli | Details bekijken | Visa detaljer | Detayları Görüntüle | | Bearbeiten | Edit | Editar | Modifier | Modifica | Bewerken | Redigera | Düzenle | | Beleg ansehen | View receipt | Ver justificante | Voir le justificatif | Vedi ricevuta | Bon bekijken | Visa kvitto | Fişi görüntüle | | Archivieren | Archive | Archivar | Archiver | Archivia | Archiveren | Arkivera | Arşivle | | Ausgabe hinzufügen | Add expense | Agregar gastos | Ajouter une dépense | Aggiungi spesa | Kosten toevoegen | Lägg till kostnad | Gider Ekle | | Datum: | Date: | Fecha: | Date : | Data: | Datum: | Datum: | Tarih: | | Zahlungsart: | Payment method: | Método de pago: | Mode de paiement : | Metodo di pagamento: | Betaalmethode: | Betalningsmetod: | Ödeme Yöntemi: | | Wiederholungsintervall | Recurrence interval | Intervalo de recurrencia | Intervalle de récurrence | Intervallo di ricorrenza | Herhalingsinterval | Återkommande intervall | Tekrar Aralığı | | Beleg anhängen | Attach receipt | Adjuntar justificante | Joindre un justificatif | Allega ricevuta | Bon toevoegen | Bifoga kvitto | Fiş ekle | | Anzeigen | View | Ver | Voir | Visualizza | Bekijken | Visa | Görüntüle | | Beleg ersetzen | Replace receipt | Reemplazar justificante | Remplacer le justificatif | Sostituisci ricevuta | Bon vervangen | Ersätt kvitto | Fişi değiştir | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Bargeld | Cash | Efectivo | Espèces | Contanti | Contant | Kontant | Nakit | | Neue Kategorie | New category | Nueva categoría | Nouvelle catégorie | Nuova categoria | Nieuwe categorie | Ny kategori | Yeni kategori | | Name: | Name: | Nombre: | Nom: | Nome: | Naam: | Namn: | İsim: | | Erstellen | Create | Crear | Créer | Crea | Aanmaken | Skapa | Oluştur | | Deine Bücher bleiben offen | Your books stay open | Tus libros siguen abiertos | Votre comptabilité reste accessible | I tuoi libri restano aperti | Je boeken blijven open | Din bokföring är fortfarande öppen | Kayıtlarınız erişilebilir kalıyor | | Diesen Monat | This month | Este mes | Ce mois | Questo mese | Deze maand | Den här månaden | Bu Ay | | Top-Kategorie | Top category | Categoría superior | Catégorie supérieure | Categoria principale | Topcategorie | Toppkategori | Üst Kategori | | Gesamtausgaben | Total expenses | Total gastos | Total dépenses | Totale spese | Totale kosten | Totala utgifter | Toplam Giderler | | Anbieter / Beschreibung | Vendor / description | Proveedor / Descripción | Fournisseur / Description | Fornitore / Descrizione | Leverancier / Beschrijving | Leverantör / Beskrivning | Tedarikçi / Açıklama | | Kategorie | Category | Categoría | Catégorie | Categoria | Categorie | Kategori | Kategori | | Datum | Date | Fecha | Date | Data | Datum | Datum | Tarih | | Zahlung | Payment | Pago | Paiement | Pagamento | Betaling | Betalning | Ödeme | | Betrag | Amount | Importe | Montant | Importo | Bedrag | Belopp | Tutar | | Zeitraum | Date range | Rango de fechas | Plage de dates | Intervallo date | Datumbereik | Datumintervall | Tarih aralığı | | Alle Kategorien | All categories | Todas las categorias | Toutes les catégories | Tutte le categorie | Alle categorieën | Alla kategorier | Tüm kategoriler | | Wiederkehrend | Recurring | Periódico | Récurrent | Ricorrente | Terugkerend | Återkommande | Tekrarlanan | | Auto · Trinkgeld | Auto · Tip | Auto · Propina | Auto · Pourboire | Auto · Mancia | Auto · Fooi | Auto · Dricks | Otomatik · Bahşiş | | Beleg angehängt | Receipt attached | Justificante adjunto | Justificatif joint | Ricevuta allegata | Bon toegevoegd | Kvitto bifogat | Fiş eklendi | | Ausgabe bearbeiten | Edit expense | Editar gasto | Modifier les dépenses | Modifica spesa | Uitgaven bewerken | Redigera kostnad | Gideri Düzenle | | Neue Ausgabenkategorie | New expense category | Nueva categoría de gastos | Nouvelle catégorie de dépenses | Nuova categoria di spesa | Nieuwe uitgavencategorie | Ny utgiftskategori | Yeni gider kategorisi | | z. B. 4210 für Miete — wird für den DATEV-Export verwendet, im Zweifel Steuerberater fragen | e.g. 4210 for rent — used for the DATEV export, ask your tax advisor | p. ej. 4210 para alquiler — se usa en la exportación DATEV, consulta a tu asesor fiscal | p. ex. 4210 pour le loyer — utilisé pour l'export DATEV, demandez à votre conseiller fiscal | es. 4210 per l'affitto — usato per l'export DATEV, chiedere al proprio consulente fiscale | bijv. 4210 voor huur — wordt gebruikt voor de DATEV-export, vraag je belastingadviseur | t.ex. 4210 för hyra — används för DATEV-exporten, fråga din skatterådgivare | örn. kira için 4210 — DATEV dışa aktarımında kullanılır, mali müşavirinize danışın | | Wiederkehrende Ausgabe | Recurring expense | Gasto recurrente | Dépense récurrente | Spese ricorrenti | Terugkerende kosten | Återkommande utgifter | Tekrarlanan Giderler | | Betrag (€) | Amount (€) | Importe (€) | Montant (€) | Importo (€) | Bedrag (€) | Belopp (€) | Tutar (€) | | Steuerbetrag (€) | Tax amount (€) | Importe del impuesto (€) | Montant de la taxe (€) | Importo imposta (€) | Belastingbedrag (€) | Skattebelopp (€) | Vergi Tutarı (€) | | Beschreibung | Description | Descripción | Description | Descrizione | Beschrijving / Omschrijving | Beskrivning | Açıklama | | Anbietername | Vendor name | Nombre del proveedor | Nom du fournisseur | Nome del venditore | Naam van leverancier | Säljarens namn | Satıcı Adı | | Zahlungsart | Payment method | Método de pago | Mode de paiement | Metodo di pagamento | Betaalmethode | Betalningsmetod | Ödeme Yöntemi | | Beleg | Receipt | Recibo | Ticket / Reçu | Scontrino / Ricevuta | Bon | Kvitto | Fiş | | Notizen | Notes | Notas | Notes | Note | Notities | Anteckningar | Notlar | --- # Paying Tips and Payment History Menu: Financials → Daily → Tips In the dashboard: https://app.terminz.com/manager/tips Who: Managers with the permissions “View Basic Financial Reports” and “View Pay Stubs,” in the Komplett Kasse plan. Payouts require a set-up till. Updated: 2026-10-20 · https://terminz.com/en/help/trinkgeld # Paying Tips and Payment History When customers leave tips at the register, Terminz tracks them by staff member. Here you can see how much each staff member has earned, how much you still need to pay out, and process the payment. You can find the page in the menu under **Financials → Daily → Tips** (`/manager/tips`). It is part of the Complete POS plan. Terminz only provides the lists to users with the “View Pay Stubs” permission. Next to the title, a small help text (“Understanding tips”) explains the four points: who the tips belong to, how the balance is calculated, how you make the payment, and how it's recorded in the books. ## Who Owns the Tip You set this under Settings → Till & Payment → Till & Taxes (see “Set Up Till and Taxes”, field “The tip belongs to”). If it belongs to the staff member, no sales tax applies, and the amount appears on the receipt without sales tax. If it belongs to the business, it is considered revenue. Tips received by an owner who works at a chair are always considered business revenue. This page shows the staff members' balances. ## The three numbers at the top - **Outstanding balance:** the total amount of tips you still need to pay out. - **Total earned:** the total amount of tips for the selected time period. - **Staff with tips:** the number of staff members with a credit balance. The time period is based on the date filter in list “Staff balances”. ## Tab “Staff balances” The list contains columns “Staff”, “Transactions”, “Total earned”, “Paid out”, and “Balance”. You can sort by name, “Total earned”, and “Balance”. Use “Filter by date” to filter. The phone hides columns “Transactions”, “Total earned”, and “Paid out”. Tapping the row or **View details** in the row menu opens the person's details: “Total earned”, “Paid out”, “Balance”, each individual tip transaction (including the VAT portion, if applicable) and its payout history (“Paid out by …”). **Mark as paid** is also available there. ## Pay Out Tips 1. Tap **Mark as paid** in the row menu. The entry is grayed out as long as the balance is 0. 2. In window “Confirm payout”, Terminz asks for “Mark … tip for … as paid?”. Fill in the following: - **Payout amount:** in euros, at least €0.01 and no more than your balance. The entire balance is preselected. You can also withdraw a portion of it. - **Payment method:** Cash (preselected), bank transfer, or other. - **Note:** optional, for example, “May tip.” 3. Confirm with **Mark as paid**. Afterward, “Payout recorded” will appear there. If it fails, you'll see “Payout failed”. An amount exceeding your balance will be declined. Terminz processes several things at once: - The payout appears in the payout history with the amount, payment method, time, and who processed the payout. This serves as your receipt. - It appears under Finance → Reports → Expenses as an expense marked with “Auto · Tip”. You don't need to enter it there again. - With **Cash**, the amount is simultaneously recorded as a withdrawal from the till. The till balance then matches the cash drawer. - In the books, the staff member's tip is held in a suspense account until you pay it out and does not affect your profit. Tips from the business are revenue; the payment is an expense. ## Tab “Payout history” The “Payout history” tab lists every payout with “Staff”, “Date”, “Payout amount”, “Payment method”, “Paid out by”, and “Note”. You can sort by name, date, and amount, and filter by time period. Click **Export CSV** in the upper right corner to download the currently displayed rows as a table: Staff member, Date, Amount in euros, Payment Method, Paid by, and Note. If there are no payments, it will show “No payouts yet”. ## Frequently Asked Questions **Where do I enter tips?** Not here at all: Tips are added at the register when you pay. Here, you're just processing the payment. **Can I reverse a payout?** There is no option to do so on this page. **The entry “Mark as paid” is grayed out.** The person has no balance. **Where can I see the payout as an expense?** Under Finance → Reports → Expenses, marked with “Auto · Tip”. **I don't see the list.** You lack the permission “View Pay Stubs” or “View Basic Financial Reports.” ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Finanzen | Financials | Finanzas | Finances | Finanze | Financiën | Ekonomi | Finans | | Täglich | Daily | Diario | Quotidien | Giornaliero | Dagelijks | Dagligen | Günlük | | Trinkgeld | Tips | Propinas | Pourboires | Mance | Fooien | Dricks | Bahşiş | | Details anzeigen | View details | Ver detalles | Voir les détails | Visualizza dettagli | Details bekijken | Visa detaljer | Detayları Görüntüle | | Als bezahlt markieren | Mark as paid | Marcar como pagada | Marquer comme payée | Contrassegna come pagata | Als betaald markeren | Markera som betald | Ödendi olarak işaretle | | Zahlungsart: | Payment method: | Método de pago: | Mode de paiement : | Metodo di pagamento: | Betaalmethode: | Betalningsmetod: | Ödeme Yöntemi: | | Hinweis: | Note: | Nota: | Remarque : | Nota: | Opmerking: | Obs! | Not: | | Bargeld | Cash | Efectivo | Espèces | Contanti | Contant | Kontant | Nakit | | CSV exportieren | Export CSV | Exportar CSV | Exporter en CSV | Esporta in CSV | CSV exporteren | Exportera CSV | CSV dışa aktar | | Trinkgeld verstehen | Understanding tips | Entender las propinas | Comprendre les pourboires | Capire le mance | Fooien begrijpen | Förstå dricks | Bahşişi anlamak | | Trinkgeld gehört | The tip belongs to | La propina es para | Le pourboire revient à | La mancia spetta a | De fooi is voor | Dricksen tillhör | Bahşiş şuna aittir | | Mitarbeiter-Guthaben | Staff balances | Saldos del personal | Soldes du personnel | Saldi del personale | Saldo van personeel | Personalens saldon | Personel bakiyeleri | | Mitarbeiter | Staff | Personal / Empleado | Personnel / Collaborateur | Personale / Collaboratore | Personeel / Medewerker | Personal / Medarbetare | Personel | | Transaktionen | Transactions | Transacciones | Transactions | Transazioni | Transacties | Transaktioner | İşlemler | | Gesamt verdient | Total earned | Total ganado | Total gagné | Totale guadagnato | Totaal verdiend | Totalt intjänat | Toplam Kazanılan | | Ausgezahlt | Paid out | Pagado | Payé | Pagato | Uitbetaald | Utbetalt | Ödenen | | Guthaben | Balance | Saldo | Solde | Saldo | Saldo | Saldo | Bakiye | | Nach Datum filtern | Filter by date | Filtrar por fecha | Filtrer par date | Filtra per data | Filteren op datum | Filtrera efter datum | Tarihe göre filtrele | | Auszahlung bestätigen | Confirm payout | Confirmar pago | Confirmer le paiement | Conferma pagamento | Uitbetaling bevestigen | Bekräfta utbetalning | Ödemeyi Onayla | | Auszahlung gespeichert | Payout recorded | Pago registrado | Paiement enregistré | Pagamento registrato | Uitbetaling geregistreerd | Utbetalning registrerad | Ödeme kaydedildi | | Auszahlung fehlgeschlagen | Payout failed | Error en el pago | Paiement échoué | Pagamento fallito | Uitbetaling mislukt | Utbetalning misslyckades | Ödeme başarısız | | Auto · Trinkgeld | Auto · Tip | Auto · Propina | Auto · Pourboire | Auto · Mancia | Auto · Fooi | Auto · Dricks | Otomatik · Bahşiş | | Auszahlungsverlauf | Payout history | Historial de pagos | Historique des versements | Cronologia pagamenti | Uitbetalingsgeschiedenis | Utbetalningshistorik | Ödeme Geçmişi | | Datum | Date | Fecha | Date | Data | Datum | Datum | Tarih | | Auszahlungsbetrag | Payout amount | Importe de pago | Montant du paiement | Importo pagamento | Uitbetalingsbedrag | Utbetalningsbelopp | Ödeme tutarı | | Zahlungsart | Payment method | Método de pago | Mode de paiement | Metodo di pagamento | Betaalmethode | Betalningsmetod | Ödeme Yöntemi | | Ausgezahlt von | Paid out by | Pagado por | Versé par | Pagato da | Uitbetaald door | Utbetalt av | Ödeyen | | Notiz | Note | Nota | Note | Nota | Opmerking / Notitie | Anteckning | Not | | Keine Auszahlungen | No payouts yet | Sin pagos aún | Aucun paiement | Nessun pagamento | Geen uitbetalingen | Inga utbetalningar | Henüz ödeme yok | --- # Read the financial report and export it for your tax advisor Menu: Financials → Reports → Financial report In the dashboard: https://app.terminz.com/manager/financial-report Who: Managers with the “View Basic Financial Reports” permission. The report and export are included in “Records and exports” in the Komplett Kasse plan. After the subscription ends, the report remains viewable and exportable. Updated: 2026-10-20 · https://terminz.com/en/help/finanzbericht # Read the financial report and export it for your tax advisor The financial report calculates what's left at the end of the month based on your till receipts, expenses, and salaries. You'll find it in the menu under **Financials → Reports → Financial report** (`/manager/financial-report`). Next to the title is “Beta,” and a small help icon (“How to read the financial report”) explains the page. The report applies to the location selected at the top of the dashboard. If your subscription ends, the page remains viewable, and “Your books stay open” appears at the top: Receipts, invoices, and the DATEV export can still be viewed and downloaded until your data is deleted. ## Select Month or Year At the top, you can switch between **Monthly** and **Yearly**. In the **Period** field, select the month or year. You cannot select a period later than today. The current month is selected by default. If there is nothing to display for the selected period, “No data for this period” will appear there. ## View “Monthly” At the top is the result: “Result ” with the number for “Profit/Loss”, a sentence explaining it (“Of … net turnover, … is left after expenses and staff.” or “Expenses and personnel costs exceed … the net sales of …”), and a bar chart that breaks down net sales into expenses, staff members, and profit. A link **View invoices** leads to the invoices. The calculation behind it: Net revenue minus refunds, expenses, and payroll. Discounts are already deducted from revenue; tips for your team are not considered revenue. Below that are four tabs: **Overview**, **Revenue**, **Expenses**, and **VAT**. The “VAT” tab is missing if your location is set as tax-exempt (see “Set Up Till and Taxes”). In that case, the rows are labeled “Expenses (gross)” instead of “Expenses (net)”. ### Tab “Overview” The rows from top to bottom: - “Net revenue”; - “Refunds (net)” with the number, only if there were any; - “Net turnover”; - “Expenses (net)”; - “Staff” (personnel costs); for commissions, use line “of which commissions”; - “Profit/Loss”. If the salary configuration is missing for staff members, “Some staff members have no salary configuration.” appears there. In that case, the personnel costs are too low. Line “For information” lists items that are not included in the invoice: “Discounts (already off the revenue)” (broken down by discount code, “Loyalty bonus” for the loyalty card, and “No code” for discounts without a code), “Redeemed from packages”, “Tips collected”, and “Tips outstanding”, “Gift cards sold”, and “Gift cards redeemed”. This section appears only if there is data to display. “Cash summary” shows the cash for the month: “Opening balance”, “Cash deposits”, “Payouts”, and, if necessary, “Cash variance” and “Closing balance”. If there is no previous daily closing, a message appears (“No previous daily closing found. The opening balance comes from the first till opening”). ### Tab “Revenue” - “Services and products”: Revenue from services; for material consumption on appointments, lines “Used on appointments” and “Margin on services”; for sold products, “Products”, “Purchase cost”, and “Margin on products”. If the purchase price is missing for products or materials, a note appears indicating that the margin is too high. - “By payment method”: Amount and quantity by payment method; for locations subject to sales tax, includes the sales tax portion. - “By category”: Revenue by service category. - “Refunds”: Amounts by payment method. - “Tips”: By staff member, with the addition of “… open” as long as payment has not yet been made. ### Tab “Expenses” At the top are “Expenses (gross)”, “Input tax”, and “Expenses (net)”. Below that is “By category”, showing the amount, count, and input tax per expense category. You manage expenses under Finance → Reports → Expenses (see “Record expenses, attach receipts, and create categories”). ### Tab “VAT” - “VAT breakdown”: Gross, Net, and “VAT: …” for each tax rate. - “VAT summary”: “VAT (collected)”, “VAT on refunds”, “Input tax (expenses)”, and the result “VAT payable”. If the input tax is greater than the VAT collected, the row is labeled “Input tax surplus (refund)”. The tax liability is the sales tax from your sales minus the sales tax on refunds and the input tax from your expenses. ## View “Yearly” The annual view shows the same result for the entire year at the top, followed by “Monthly breakdown”: net sales for each month represented by a bar, along with the profit or loss. There is no export option in this view; it is always tied to a specific month. ## Export for the Tax Advisor In the monthly view, the **DATEV** and **CSV** buttons are located in the upper right corner. Both export the month selected in the “Period” field and download the file directly. - **CSV** generates `monatsabrechnung_JJJJ_MM.csv` with semicolons as delimiters: the month's income, expenses, taxes, and till data in a table. - **DATEV** generates `datev_export_JJJJ_MM.zip`. This file contains the transactions and invoices in DATEV format, the cash book, the journal, and the file `HINWEIS.txt` with the account assignments. The export feature is still in the beta phase. Please review accounts and entries with your tax advisor before final posting; instructions on this are included with the export. ## Frequently Asked Questions **Why is my result too good?** Check the warnings: missing salary configuration for staff members, products, or materials without a purchase price. **Where is the “VAT” tab?** It only appears if your location is not tax-exempt. **Can I export the entire year?** No, the export covers one month. Select the month in field “Period” and tap DATEV or CSV. **Why does it say “open” next to the tip?** The tip has been collected but not yet paid out to the team (see “Paying Tips and Payment History”). ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Finanzen | Financials | Finanzas | Finances | Finanze | Financiën | Ekonomi | Finans | | Berichte | Reports | Informes | Rapports | Report | Rapporten | Rapporter | Raporlar | | Finanzbericht | Financial report | Informe financiero | Rapport financier | Report finanziario | Financieel rapport | Finansiell rapport | Finansal Rapor | | Monatlich / Monat | Monthly | Mensual | Mensuel | Mensile | Maandelijks / Maand | Månadsvis / Månad | Aylık | | Jährlich | Yearly | Anual | Annuel | Annuale | Jaarlijks | Årsvis | Yıllık | | Zeitraum | Period | Periodo | Période | Periodo | Periode | Period | Dönem | | Rechnungen ansehen | View invoices | Ver facturas | Voir les factures | Vedi fatture | Facturen bekijken | Visa fakturor | Faturaları görüntüleyin | | Übersicht | Overview | Resumen | Vue d'ensemble | Panoramica | Overzicht | Översikt | Genel Bakış | | Einnahmen / Umsatz | Revenue | Ingresos | Revenus / Chiffre d'affaires | Entrate / Fatturato | Inkomsten / Omzet | Inkomster / Omsättning | Gelirler / Ciro | | Ausgaben | Expenses | Gastos | Dépenses | Spese | Uitgaven | Utgifter | Giderler | | MwSt. / USt / MwSt | VAT | IVA | TVA | IVA | BTW / Btw | Moms | KDV | | So liest du den Finanzbericht | How to read the financial report | Cómo leer el informe financiero | Comment lire le rapport financier | Come leggere il report finanziario | Zo lees je het financieel rapport | Så läser du finansrapporten | Finans raporu nasıl okunur | | Deine Bücher bleiben offen | Your books stay open | Tus libros siguen abiertos | Votre comptabilité reste accessible | I tuoi libri restano aperti | Je boeken blijven open | Din bokföring är fortfarande öppen | Kayıtlarınız erişilebilir kalıyor | | Keine Daten für diesen Zeitraum | No data for this period | Sin datos para este período | Aucune donnée pour cette période | Nessun dato per questo periodo | Geen gegevens voor deze periode | Inga data för denna period | Bu dönem için veri yok | | Gewinn/Verlust | Profit/Loss | Beneficio/Pérdida | Profit/Perte | Profitto/Perdita | Winst/Verlies | Vinst/Förlust | Kar/Zarar | | Ausgaben (brutto) | Expenses (gross) | Gastos (brutos) | Dépenses (brutes) | Spese (lorde) | Uitgaven (bruto) | Utgifter (brutto) | Giderler (brüt) | | Ausgaben (netto) | Expenses (net) | Gastos (netos) | Dépenses (nettes) | Spese (nette) | Uitgaven (netto) | Utgifter (netto) | Giderler (net) | | Umsatz (netto) | Net revenue | Ingresos (neto) | Chiffre d'affaires (net) | Fatturato (netto) | Omzet (netto) | Omsättning (netto) | Ciro (net) | | Rückerstattungen (netto) | Refunds (net) | Devoluciones (netas) | Remboursements (nets) | Rimborsi (netti) | Terugbetalingen (netto) | Återbetalningar (netto) | İadeler (net) | | Nettoumsatz | Net turnover | Facturación neta | Chiffre d'affaires net | Fatturato netto | Netto-omzet | Nettoomsättning | Net ciro | | Mitarbeiter | Staff | Personal / Empleado | Personnel / Collaborateur | Personale / Collaboratore | Personeel / Medewerker | Personal / Medarbetare | Personel | | davon Provisionen | of which commissions | de ellos comisiones | dont commissions | di cui provvigioni | waarvan provisies | varav provisioner | bunun komisyonları | | Einige Mitarbeiter haben keine Gehaltskonfiguration. | Some staff members have no salary configuration. | Algunos miembros del personal no tienen configuración salarial. | Certains membres du personnel n'ont pas de configuration salariale. | Alcuni membri del personale non hanno una configurazione salariale. | Voor sommige personeelsleden ontbreekt de salarisconfiguratie. | Vissa medarbetare saknar löneinställningar. | Bazı personelin maaş yapılandırması yok. | | Nachrichtlich | For information | A título informativo | Pour information | Per informazione | Ter informatie | För kännedom | Bilgi için | | Rabatte (im Umsatz schon abgezogen) | Discounts (already off the revenue) | Descuentos (ya restados de los ingresos) | Remises (déjà déduites du chiffre d'affaires) | Sconti (già tolti dai ricavi) | Kortingen (al van de omzet af) | Rabatter (redan avdragna från intäkterna) | İndirimler (gelirden zaten düşülmüş) | | Treue-Bonus | Loyalty bonus | Bono de fidelidad | Bonus fidélité | Bonus fedeltà | Loyaliteitsbonus | Lojalitetsbonus | Sadakat bonusu | | Ohne Code | No code | Sin código | Sans code | Senza codice | Zonder code | Utan kod | Kodsuz | | Aus Paketen eingelöst | Redeemed from packages | Canjeado de paquetes | Utilisé depuis des forfaits | Riscattato da pacchetti | Ingewisseld uit pakketten | Inlöst från paket | Paketlerden kullanıldı | | Trinkgeld eingenommen | Tips collected | Propinas (tránsito) | Pourboires (transit) | Mance (transito) | Fooien (doorstroom) | Dricks (genomflöde) | Bahşişler (geçiş) | | Trinkgeld noch offen | Tips outstanding | Propinas pendientes | Pourboires en attente | Mance in sospeso | Openstaande fooien | Utestående dricks | Bekleyen bahşişler | | Gutscheine verkauft | Gift cards sold | Vales vendidos | Bons vendus | Buoni venduti | Cadeaubonnen verkocht | Presentkort sålda | Satılan hediye çekleri | | Gutscheine eingelöst | Gift cards redeemed | Vales canjeados | Bons utilisés | Buoni riscattati | Cadeaubonnen ingewisseld | Presentkort inlösta | Kullanılan hediye çekleri | | Kassenbericht | Cash summary | Informe de caja | Rapport de caisse | Report cassa | Kasrapport | Kassarapport | Kasa Raporu | | Anfangsbestand | Opening balance | Saldo inicial | Solde d'ouverture | Saldo iniziale | Beginsaldo | Ingående saldo | Açılış bakiyesi | | Einzahlungen | Cash deposits | Ingresos en caja | Dépôts en espèces | Versamenti in cassa | Kasstortingen | Kassainsättningar | Kasa girişleri | | Auszahlungen | Payouts | Transferencias | Versements | Accrediti | Uitbetalingen | Utbetalningar | Banka aktarımları | | Kassendifferenz | Cash variance | Descuadre de caja | Écart de caisse | Differenza di cassa | Kasverschil | Kassadifferens | Kasa farkı | | Endbestand | Closing balance | Saldo final | Solde de clôture | Saldo finale | Eindsaldo | Utgående saldo | Kapanış bakiyesi | | Leistungen und Produkte | Services and products | Servicios y productos | Prestations et produits | Servizi e prodotti | Diensten en producten | Tjänster och produkter | Hizmetler ve ürünler | | Verbrauch auf Terminen | Used on appointments | Consumo en citas | Consommation sur les rendez-vous | Consumo sugli appuntamenti | Verbruik bij afspraken | Förbrukning vid bokningar | Randevulardaki kullanım | | Marge auf Leistungen | Margin on services | Margen en servicios | Marge sur les prestations | Margine sui servizi | Marge op diensten | Marginal på tjänster | Hizmet marjı | | Produkte | Products | Productos | Produits | Prodotti | Producten | Produkter | Ürünler | | Einkaufswert | Purchase cost | Coste de compra | Coût d'achat | Costo d'acquisto | Inkoopwaarde | Inköpsvärde | Alış değeri | | Marge auf Produkte | Margin on products | Margen en productos | Marge sur les produits | Margine sui prodotti | Marge op producten | Marginal på produkter | Ürün marjı | | Nach Zahlungsart | By payment method | Por método de pago | Par mode de paiement | Per metodo di pagamento | Per betaalmethode | Per betalningsmetod | Ödeme yöntemine göre | | Nach Kategorie | By category | Por categoría | Par catégorie | Per categoria | Per categorie | Per kategori | Kategoriye göre | | Rückerstattungen | Refunds | Reembolsos | Remboursements | Rimborsi | Terugbetalingen | Återbetalningar | İadeler | | Trinkgeld | Tips | Propinas | Pourboires | Mance | Fooien | Dricks | Bahşiş | | Vorsteuer | Input tax | IVA soportado | TVA déductible | IVA a credito | Voorbelasting | Ingående moms | Girdi KDV'si | | Umsatzsteuer-Aufschlüsselung | VAT breakdown | Desglose IVA | Détail TVA | Dettaglio IVA | BTW-specificatie | Momsspecifikation | KDV Dökümü | | USt-Zusammenfassung | VAT summary | Resumen IVA | Résumé TVA | Riepilogo IVA | BTW-overzicht | Momssammanfattning | KDV Özeti | | USt (erhoben) | VAT (collected) | IVA (recaudado) | TVA (collectée) | IVA (raccolta) | BTW (geïnd) | Moms (insamlad) | KDV (tahsil edilen) | | USt auf Rückerstattungen | VAT on refunds | IVA de devoluciones | TVA sur remboursements | IVA sui rimborsi | Btw op terugbetalingen | Moms på återbetalningar | İadelerin KDV'si | | Vorsteuer (Ausgaben) | Input tax (expenses) | IVA soportado (gastos) | TVA déductible (dépenses) | IVA a credito (spese) | Voorbelasting (kosten) | Ingående moms (utgifter) | Girdi KDV'si (giderler) | | USt-Zahllast | VAT payable | IVA a pagar | TVA à payer | IVA da pagare | Te betalen BTW | Moms att betala | Ödenecek KDV | | Vorsteuerüberhang (Erstattung) | Input tax surplus (refund) | Exceso de IVA soportado (devolución) | Crédit de TVA (remboursement) | Credito IVA (rimborso) | Teveel betaalde voorbelasting (teruggave) | Överskott ingående moms (återbetalning) | Devreden KDV (iade) | | Monatliche Aufschlüsselung | Monthly breakdown | Desglose mensual | Détail mensuel | Dettaglio mensile | Maandelijkse specificatie | Månadsspecifikation | Aylık döküm | | offen | open | abierto | ouvert | aperto | open | öppen | bekliyor | --- # Set Up and Evaluate Commissions for Staff members Menu: Financials → Reports → Commission report In the dashboard: https://app.terminz.com/manager/commission-report Who: Managers with the permission “View Payroll” (data and rules) and in the “View Basic Financial Reports” menu. Only in the Komplett Kasse plan. The page is marked as beta. Updated: 2026-10-20 · https://terminz.com/en/help/provisionsauswertung # Set Up and Evaluate Commissions for Staff members Here, you specify how much commission each staff member receives based on sales and see the results for a given month. You can find the page in the menu under **Financials → Reports → Commission report** (`/manager/commission-report`). It applies to the location selected at the top of the dashboard. This page is only available in the Komplett Kasse plan and is marked as Beta. Terminz calculates the commission but does not make any payments. The figure serves as the basis for your payroll calculations. ## What Counts as Revenue An appointment counts as revenue—at the booked price—as soon as it is completed and paid for. The date on which the appointment begins (in your location's time zone) is what counts. Pending, canceled, or unpaid appointments do not count. Products sold are counted separately and calculated at a separate rate (see “Commission on products (%)”). ## Select the Month At the top, select the month under **Period**. The current month is selected by default. Below that, a number bar displays “Revenue generated”, “Product sales” (only if applicable), and “Commission earned”, each representing the total for all staff members. For each staff member with a saved rule, there is a card displaying: - their name and an icon for the phrase: “Flat rate x%,” “Tiered”, or “Per service”; - monthly sales and commission; - line “Products: … sold, … commission”, if products were sold; - the number of appointments; - the **Commission settings** button, which opens the rule. If no one has a rule for that month, it displays “No commission data for the selected period.”. If the page fails to load, it displays “Failed to load commission report”. ### The badge “Minimum wage check” If a card appears with the badge “Minimum wage check”, the commission per hour worked is below the statutory minimum wage. The tooltip says: “Effective hourly rate may be below the 2025 minimum wage (€12.81/hr). Please verify.” The calculation is based on the minutes of work the person performed that month. This is a note, not a wage calculation. Check it with your payroll department. ## Set Up a Rule In block “Staff commission setup”, each staff member is listed with a badge (the commission type or “Not configured”) and the **Configure** button. Anyone who still has “Not configured” will not appear in the report until you have saved a rule. **Configure** or **Commission settings** opens the “Commission Settings — ” panel with these fields: - **Commission type:** “Flat %”, “Tiered”, or “Per service”. Depending on the type, a different section appears. - **Flat rate (%):** only for “Flat %”. A value from 0 to 100 in increments of 0.5; the default is 10. It applies to the person's total sales. - **Tiers:** Only for “Tiered”. A table with columns “Min revenue (€)”, “Max revenue (€, empty = no cap)”, and “Rate (%)”. **Add tier** adds a row. The last remaining row cannot be deleted. - **Per-service rates:** Only applies to “Per service”. A list of your active services with the “Commission (%)” column. If there are none, it displays “No active services found.” Only benefits with an amount greater than 0 are saved. - **Commission on products (%):** 0 to 100. The note reads: “On the shelf price of the pieces the customer kept. Leave empty for none.”. This applies to all three types. - **Effective from:** Required field; the date from which the rule applies. If no date is entered, “Pick the date the rule starts.” appears Use **Save** to accept the rule; **Cancel** rejects it. ### How the tiered calculation works The brackets work like tax brackets: Each rate applies only to the portion of sales that falls within its bracket, not to the total sales. Enter amounts in euros; Terminz saves them in cents. Example: Tier 1 from 0 to 2,000 € at 10%, Tier 2 starting at 2,000 € with no maximum at 15%. For €3,000 in revenue, that's €200 on the first €2,000 and €150 on the remaining €1,000, for a total of €350. Revenue below the first tier or in a gap between two tiers does not generate a commission. So start the first tier at 0 and leave no gaps. When saving, Terminz checks the following: - Each value is between 0 and 100. - The maximum revenue for a tier is greater than its minimum revenue. - Only the last tier may have no maximum. - The tiers do not overlap. Otherwise, the drawer remains open and an error message explains the reason. ### How “Per service” Is Calculated Terminz takes the price of each service rendered (after deducting discounts) and multiplies it by the rate for that service. A service without a rate does not generate a commission. If the service has a variant and only the main service has a rate, that rate also applies to the variant. ### Changing a rule A changed rule does not replace the previous one retroactively. Terminz terminates the old rule on the date “Effective from” and applies the new one starting on that day. For any earlier month, the rule that was in effect at that time continues to apply. ## Export as CSV **Export CSV** saves the report for the selected month as file `commission--.csv` on your device. It contains one row per staff member with the columns Staff, Revenue, Product sales, Product commission, Commission, Type, Appointments, and Min.Wage Alert (English headers, amounts in euros with a period as the decimal separator, “YES” for minimum wage alert). The file is generated directly in the browser. If the report is empty, nothing happens when you tap. ## Frequently Asked Questions **Why is a staff member missing from the report?** No rule has been set up for her yet. Enter her under “Staff commission setup” with **Configure**. **Why is the commission lower than expected?** Only completed and paid appointments count. For “Tiered”, each rate applies only to its respective level. And a gap between levels does not contribute to the revenue for that level. **Does Terminz pay out the commission?** No. The site calculates and exports the data. You have to pay out and record the commission yourself. **Does the number match the pay stub?** Yes, both use the same invoice. **I don't see the menu item.** It only appears in the “Komplett Kasse” plan and requires the permissions “View Basic Financial Reports” and “View Pay Stubs.” ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Finanzen | Financials | Finanzas | Finances | Finanze | Financiën | Ekonomi | Finans | | Berichte | Reports | Informes | Rapports | Report | Rapporten | Rapporter | Raporlar | | Provisionsauswertung | Commission report | Informe de comisiones | Rapport de commissions | Report provvigioni | Commissierapport | Provisionsrapport | Komisyon raporu | | Zeitraum | Period | Periodo | Période | Periodo | Periode | Period | Dönem | | Provisionseinstellungen | Commission settings | Ajustes de comisiones | Paramètres de commission | Impostazioni delle provvigioni | Commissie-instellingen | Provisionsinställningar | Komisyon ayarları | | Konfigurieren | Configure | Configurar | Configurer | Configura | Configureren | Konfigurera | Yapılandır | | Staffel hinzufügen | Add tier | Añadir tramo | Ajouter un palier | Aggiungi uno scaglione | Staffel toevoegen | Lägg till nivå | Kademe ekle | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | CSV exportieren | Export CSV | Exportar CSV | Exporter en CSV | Esporta in CSV | CSV exporteren | Exportera CSV | CSV dışa aktar | | Provision auf Produkte (%) | Commission on products (%) | Comisión sobre productos (%) | Commission sur les produits (%) | Provvigione sui prodotti (%) | Provisie op producten (%) | Provision på produkter (%) | Ürün komisyonu (%) | | Umsatz | Revenue generated | Facturación | Chiffre d'affaires | Fatturato | Omzet | Omsättning | Ciro | | Produktverkauf | Product sales | Venta de productos | Ventes de produits | Vendita prodotti | Productverkoop | Produktförsäljning | Ürün satışı | | Provision | Commission earned | Comisión | Commission | Provvigione | Commissie | Provision | Komisyon | | Gestaffelt | Tiered | Por tramos | Par paliers | A scaglioni | Gestaffeld | Nivåbaserad | Kademeli | | Pro Leistung | Per service | Por servicio | Par prestation | Per servizio | Per dienst | Per tjänst | Hizmet başına | | Keine Provisionsdaten für den gewählten Zeitraum. | No commission data for the selected period. | No hay datos de comisiones para el periodo seleccionado. | Aucune donnée de commission pour la période sélectionnée. | Nessun dato sulle provvigioni per il periodo selezionato. | Geen commissiegegevens voor de gekozen periode. | Inga provisionsdata för den valda perioden. | Seçilen dönem için komisyon verisi yok. | | Provisionsauswertung konnte nicht geladen werden | Failed to load commission report | No se ha podido cargar el informe de comisiones | Impossible de charger le rapport de commissions | Impossibile caricare il report delle provvigioni | Het commissierapport kon niet worden geladen | Det gick inte att läsa in provisionsrapporten | Komisyon raporu yüklenemedi | | Mindestlohn prüfen | Minimum wage check | Comprobar el salario mínimo | Vérifier le salaire minimum | Verifica il salario minimo | Minimumloon controleren | Kontrollera minimilönen | Asgari ücreti kontrol edin | | Der effektive Stundenlohn könnte unter dem Mindestlohn 2025 (€12,81/Std.) liegen. Bitte prüfen. | Effective hourly rate may be below the 2025 minimum wage (€12.81/hr). Please verify. | El salario por hora efectivo podría estar por debajo del salario mínimo de 2025 (12,81 €/h). Compruébalo. | Le taux horaire effectif pourrait être inférieur au salaire minimum 2025 (12,81 €/h). Veuillez vérifier. | La retribuzione oraria effettiva potrebbe essere inferiore al salario minimo 2025 (12,81 €/h). Verifica. | Het effectieve uurloon ligt mogelijk onder het minimumloon van 2025 (€ 12,81/uur). Controleer dit. | Den effektiva timlönen kan ligga under 2025 års minimilön (12,81 €/tim). Kontrollera. | Etkin saatlik ücret 2025 asgari ücretinin (12,81 €/saat) altında olabilir. Lütfen kontrol edin. | | Provisions-Einrichtung | Staff commission setup | Configuración de comisiones | Configuration des commissions | Configurazione delle provvigioni | Commissie-instelling personeel | Provisionsinställning för personal | Komisyon kurulumu | | Nicht hinterlegt | Not configured | Sin configurar | Non configurée | Non configurata | Niet ingesteld | Inte konfigurerad | Tanımsız | | Pauschal % | Flat % | Fijo % | Forfait % | Fisso % | Vast % | Fast % | Sabit % | | Mindestumsatz (€) | Min revenue (€) | Facturación mínima (€) | Chiffre d'affaires min. (€) | Fatturato minimo (€) | Minimumomzet (€) | Lägsta omsättning (€) | Asgari ciro (€) | | Höchstumsatz (€, leer = kein Maximum) | Max revenue (€, empty = no cap) | Facturación máxima (€, vacío = sin límite) | Chiffre d'affaires max. (€, vide = sans plafond) | Fatturato massimo (€, vuoto = nessun limite) | Maximumomzet (€, leeg = geen maximum) | Högsta omsättning (€, tomt = inget tak) | Azami ciro (€, boş = sınır yok) | | Satz (%) | Rate (%) | Porcentaje (%) | Taux (%) | Aliquota (%) | Tarief (%) | Sats (%) | Oran (%) | | Provision (%) | Commission (%) | Comisión (%) | Commission (%) | Provvigione (%) | Commissie (%) | Provision (%) | Komisyon (%) | | Keine aktiven Leistungen gefunden. | No active services found. | No se encontraron servicios activos. | Aucun service actif trouvé. | Nessun servizio attivo trovato. | Geen actieve diensten gevonden. | Inga aktiva tjänster hittades. | Aktif hizmet bulunamadı. | | Auf den Verkaufspreis der Stücke, die behalten wurden. Leer lassen, wenn es keine gibt. | On the shelf price of the pieces the customer kept. Leave empty for none. | Sobre el precio de venta de las unidades que el cliente se quedó. Déjalo vacío si no hay. | Sur le prix de vente des articles conservés par le client. Laisser vide s'il n'y en a pas. | Sul prezzo di vendita dei pezzi tenuti dal cliente. Lascia vuoto se non c'è. | Over de verkoopprijs van de stuks die de klant hield. Leeg laten als er geen is. | På försäljningspriset för de exemplar kunden behöll. Lämna tomt om ingen. | Müşterinin elinde tuttuğu ürünlerin satış fiyatı üzerinden. Yoksa boş bırakın. | | Wähle, ab wann die Regel gilt. | Pick the date the rule starts. | Elige desde cuándo vale la regla. | Choisissez la date de début de la règle. | Scegli da quando vale la regola. | Kies vanaf wanneer de regel geldt. | Välj från vilket datum regeln gäller. | Kuralın başlangıç tarihini seç. | | Gültig ab | Effective from | En vigor desde / Válido desde | En vigueur à partir du / À partir du | In vigore dal / Valido dal | Geldig vanaf | Gäller från | Geçerlilik başlangıcı | | Provisionstyp | Commission type | Tipo de comisión | Type de commission | Tipo di provvigione | Commissietype | Provisionstyp | Komisyon türü | | Pauschalsatz (%) | Flat rate (%) | Porcentaje fijo (%) | Taux forfaitaire (%) | Aliquota fissa (%) | Vast tarief (%) | Fast sats (%) | Sabit oran (%) | | Staffeln | Tiers | Tramos | Paliers | Scaglioni | Staffels | Nivåer | Kademeler | | Leistungsbezogene Sätze | Per-service rates | Porcentajes por servicio | Taux par prestation | Aliquote per servizio | Tarieven per dienst | Satser per tjänst | Hizmet bazlı oranlar | --- # View and filter the booking journal Menu: Financials → Accounting → Ledger In the dashboard: https://app.terminz.com/manager/ledger Who: Managers with the permissions “View Basic Financial Reports” (Menu) and “Advanced Financial Analyses” (Data). Only in the Complete Till plan. Remains viewable when the plan ends (“Your books stay open”). Updated: 2026-10-20 · https://terminz.com/en/help/buchungsjournal # View and filter the booking journal The transaction journal is the list of all transaction entries that Terminz creates for your location: sales, refunds, expenses, tip payments, and more. You can find it in the menu under **Financials → Accounting → Ledger** (`/manager/ledger`). It applies to the location selected at the top of the dashboard. This page is read-only. You cannot create, edit, or delete anything here. If your Komplett Kasse plan ends, the page remains viewable. The note “Your books stay open” will then appear at the top. ## What's in the list Each row is an entry with the following columns: - **Date:** the transaction date. You can sort by this; “newest first” is the default. - **Type:** the transaction type. You can sort by this. - **Description:** the transaction description. - **Debit** and **Credit:** the accounts to which the transaction was posted, each with the account number and name (SKR03). If multiple accounts are involved, the amount for each account is listed next to it. Both columns are hidden on mobile devices. - **Amount:** the total of the debit side. The types: - **Sale** - **Refund** - **Tip payout** - **Expense** - **Cash variance** (from the till reconciliation) - **Payroll** - **Manual** - **Card fees** - **Payout** If nothing is displayed, “No journal entries found” will appear there. ## Search and Filter - **Search:** Above the list, you can search for words in the description. - **Date range:** A start date and an end date. The filter is based on the booking date. Both days are included. - **Entry type:** One or more of the types listed above. Search, filter, sort, and page are included in the page's URL. You can share a filtered view as a link. ## How to Read an Entry Entries follow the double-entry bookkeeping system: The amount appears on the left (debit) in one account and on the right (credit) in another. An example of a cash sale of €50: Debit “Checkout”, Credit a revenue account (8400, 8300, or 8100). Terminz does not separate out sales tax in this list. This is done by the DATEV export or your tax advisor (see “Reading and Exporting Financial Reports”). You can find a list of accounts with their balances under “Chart of accounts” (Finances → Accounting → Chart of Accounts). ## Frequently Asked Questions **Can I edit or delete an entry here?** No. The journal is read-only. **Why is a sale missing?** It only contains entries generated by Terminz itself: sales, refunds, expenses, tip payments, wages and commissions, till discrepancies, card fees, and disbursements. Bank statements, fixed assets, and closing entries are missing. Those come from your tax advisor. **Why don't I see this menu item?** It only appears in the “Complete Till” plan and requires the permissions “View Basic Financial Reports” and “View Advanced Financial Analyses.” ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Finanzen | Financials | Finanzas | Finances | Finanze | Financiën | Ekonomi | Finans | | Buchhaltung | Accounting | Contabilidad | Comptabilité | Contabilità | Boekhouding | Bokföring | Muhasebe | | Buchungsjournal | Ledger | Libro diario | Journal comptable | Libro giornale | Boekingsjournaal | Verifikationsjournal | Yevmiye defteri | | Datum: | Date: | Fecha: | Date : | Data: | Datum: | Datum: | Tarih: | | Soll | Debit | Debe | Débit | Dare | Debet | Debet | Borç | | Verkauf / Aktion | Sale | Venta / Rebajas | Vente / Soldes | Vendita / Saldi | Verkoop / Uitverkoop | Försäljning / Rea | Satış / İndirim | | Rückerstattung | Refund | Reembolso | Remboursement | Rimborso | Terugbetaling | Återbetalning | İade | | Trinkgeldauszahlung | Tip payout | Pago de propina | Versement de pourboire | Pagamento della mancia | Fooienuitbetaling | Dricksutbetalning | Bahşiş ödemesi | | Ausgabe | Expense | Gasto | Dépense | Spesa | Uitgave | Utgift | Gider | | Kassendifferenz | Cash variance | Descuadre de caja | Écart de caisse | Differenza di cassa | Kasverschil | Kassadifferens | Kasa farkı | | Lohn & Gehalt | Payroll | Nóminas | Paie | Buste paga | Loonadministratie | Löner | Bordro | | Manuell | Manual | Manual | Manuel | Manuale | Handmatig | Manuell | Manuel | | Kartengebühren | Card fees | Comisiones de tarjeta | Frais de carte | Commissioni carta | Kaartkosten | Kortavgifter | Kart ücretleri | | Auszahlung | Payout | Transferencia | Virement | Bonifico | Uitbetaling | Utbetalning | Ödeme aktarımı | | Deine Bücher bleiben offen | Your books stay open | Tus libros siguen abiertos | Votre comptabilité reste accessible | I tuoi libri restano aperti | Je boeken blijven open | Din bokföring är fortfarande öppen | Kayıtlarınız erişilebilir kalıyor | | Keine Buchungen gefunden | No journal entries found | No se han encontrado asientos | Aucune écriture trouvée | Nessuna registrazione trovata | Geen boekingen gevonden | Inga verifikationer hittades | Kayıt bulunamadı | | Kasse | Checkout | Caja | Caisse | Cassa | Kassa | Kassa | Ödeme / Kasa | | Kontenplan | Chart of accounts | Plan contable | Plan comptable | Piano dei conti | Rekeningschema | Kontoplan | Hesap planı | | Zeitraum | Date range | Rango de fechas | Plage de dates | Intervallo date | Datumbereik | Datumintervall | Tarih aralığı | | Eintragstyp | Entry type | Tipo de entrada | Type d'entrée | Tipo voce | Invoertype | Inmatningstyp | Giriş türü | --- # View Chart of Accounts and Account Balances Menu: Financials → Accounting → Chart of accounts In the dashboard: https://app.terminz.com/manager/accounts Who: Managers with the permissions “View Basic Financial Reports” (menu) and “Advanced Financial Analyses” (data). Only in the Complete POS plan. Remains viewable when the plan ends (“Your books stay open”). Updated: 2026-10-20 · https://terminz.com/en/help/kontenplan # View Chart of Accounts and Account Balances The chart of accounts shows which SKR03 accounts the entries generated by Terminz have been posted to, and what the balance of each account is. You can find it in the menu under **Financials → Accounting → Chart of accounts** (`/manager/accounts`). It applies to the location selected at the top of the dashboard. This page is for reading only. It does not represent your complete accounting records: bank statements, fixed assets, and closing entries are missing; these come from your tax advisor. Next to the title, a small help section (“How to read the chart of accounts”) explains the four most important points (see below). If your “Komplett Kasse” plan expires, the page remains viewable. The note “Your books stay open” will then appear at the top. ## Numbers at the Top A number bar shows the total balance for each account type (“Asset”, “Liability”, “Equity”, “Revenue”, “Expense”) and, as soon as there are income or expense accounts, the **Result**: income minus expenses for the selected time period. This is an interim figure, not a year-end statement. ## Filter - **Account Type:** Chips “All”, “Asset”, “Liability”, “Equity”, “Revenue”, “Expense”. - **Search:** “Search by code or name”. The search is performed in the account number and in the German and English names. If no match is found, “No accounts match your search or filters” appears there. - **From** and **To:** a time period based on the posting date. The day ends according to the time zone of your location. - Quick selection: “This month”, “This quarter”, “This year”, “All time”. Without a time period, all entries are included. The chart of accounts reloads the accounts as soon as you change the time period. The search and the chips only filter what's already there. ## The List The accounts are grouped by account type. Each group can be expanded or collapsed and displays the number of accounts (“accounts”) and the total balance. An account displays: - **Code** (the SKR03 number) and **Account** - **Type** (on devices as wide as a tablet) - **Debit** and **Credit** (on desktop-width screens) - **Balance**, the account balance On your phone, you'll only see the number, name, and balance. An account with no activity displays the balance in light gray; a negative balance is shown with a minus sign in red. If no transactions have been posted yet, it will show “No accounts found”. If the page won't load: “Failed to load account balances”. ## How to Read the Chart of Accounts Here are the four points in the help section: - **What gets booked here:** Sales at the register, invoices, cancellations and refunds, expenses recorded here, tip payments, wages and commissions, as well as till discrepancies. - **Debit, credit and the balance:** Each account shows its balance on its own page. Cash and expenses are recorded on the debit side; revenue, liabilities, and equity on the credit side. A negative balance means the account is operating contrary to its nature. For the cash account, this is an error, not a result. - **Revenue accounts hold gross amounts:** Accounts 8400, 8300, and 8100 show the gross amount with the tax code. The sales tax is separated only by the DATEV export or your tax advisor. Therefore, do not compare this figure with your net sales. - **Period and result:** The filter is based on posting date. The result at the top is revenue minus expenses for the selected period. ## Frequently Asked Questions **Can I create or transfer an account here?** No, this page is read-only. You can view the individual entries in the posting journal (Finance → Accounting → Posting Journal). **Why don't the revenues match my net sales?** The revenue accounts are shown on a gross basis. Sales tax is separated only in the DATEV export. **Where is the sales tax?** The chart of accounts does not separate it out. It appears in the financial report under the “VAT” tab, provided your location is subject to sales tax. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Finanzen | Financials | Finanzas | Finances | Finanze | Financiën | Ekonomi | Finans | | Buchhaltung | Accounting | Contabilidad | Comptabilité | Contabilità | Boekhouding | Bokföring | Muhasebe | | Kontenplan | Chart of accounts | Plan contable | Plan comptable | Piano dei conti | Rekeningschema | Kontoplan | Hesap planı | | Ergebnis | Result | Resultado | Résultat | Risultato | Resultaat | Resultat | Sonuç | | Von | From | Desde | De | Da | Van | Från | Başlangıç | | Bezeichnung | Account | Denominación | Libellé | Denominazione | Aanduiding | Beteckning | Adı | | Typ / Art / Schrift | Type | Tipo / Tipografía | Type / Typo | Tipo / Caratteri | Type / Soort / Lettertype | Typ / Typsnitt | Tür / Yazı | | Soll | Debit | Debe | Débit | Dare | Debet | Debet | Borç | | Haben | Credit | Haber | Crédit | Avere | Credit | Kredit | Alacak | | Guthaben | Balance | Saldo | Solde | Saldo | Saldo | Saldo | Bakiye | | So liest du den Kontenplan | How to read the chart of accounts | Cómo leer el plan de cuentas | Comment lire le plan comptable | Come leggere il piano dei conti | Zo lees je het rekeningschema | Så läser du kontoplanen | Hesap planını nasıl okursunuz | | Deine Bücher bleiben offen | Your books stay open | Tus libros siguen abiertos | Votre comptabilité reste accessible | I tuoi libri restano aperti | Je boeken blijven open | Din bokföring är fortfarande öppen | Kayıtlarınız erişilebilir kalıyor | | Aktiva | Asset | Activo | Actif | Attività | Activa | Tillgång | Varlık | | Passiva | Liability | Pasivo | Passif | Passività | Passiva | Skuld | Yükümlülük | | Eigenkapital | Equity | Patrimonio neto | Capitaux propres | Patrimonio netto | Eigen vermogen | Eget kapital | Özkaynak | | Einnahmen / Umsatz | Revenue | Ingresos | Revenus / Chiffre d'affaires | Entrate / Fatturato | Inkomsten / Omzet | Inkomster / Omsättning | Gelirler / Ciro | | Ausgabe | Expense | Gasto | Dépense | Spesa | Uitgave | Utgift | Gider | | Alle | All | Todos | Tous | Tutti | Alle | Alla | Tümü | | Nach Konto oder Bezeichnung suchen | Search by code or name | Buscar por código o nombre | Rechercher par code ou nom | Cerca per codice o nome | Zoeken op code of naam | Sök på kod eller namn | Koda veya ada göre ara | | Keine Konten für diese Suche oder Filter | No accounts match your search or filters | Ninguna cuenta coincide con tu búsqueda o filtros | Aucun compte ne correspond à votre recherche ou vos filtres | Nessun conto corrisponde alla ricerca o ai filtri | Geen rekeningen komen overeen met je zoekopdracht of filters | Inga konton matchar din sökning eller dina filter | Aramanız veya filtreleriniz ile eşleşen hesap bulunamadı | | Diesen Monat | This month | Este mes | Ce mois | Questo mese | Deze maand | Den här månaden | Bu Ay | | Dieses Quartal | This quarter | Este trimestre | Ce trimestre | Questo trimestre | Dit kwartaal | Detta kvartal | Bu çeyrek | | Dieses Jahr | This year | Este año | Cette année | Quest'anno | Dit jaar | Det här året | Bu yıl | | Gesamter Zeitraum | All time | Todo el periodo | Toute la période | Intero periodo | Gehele periode | Hela perioden | Tüm zamanlar | | Konten | accounts | cuentas | comptes | conti | rekeningen | konton | hesap | | Keine Konten gefunden | No accounts found | No se han encontrado cuentas | Aucun compte trouvé | Nessun conto trovato | Geen rekeningen gevonden | Inga konton hittades | Hesap bulunamadı | | Kontosalden konnten nicht geladen werden | Failed to load account balances | No se han podido cargar los saldos de las cuentas | Impossible de charger les soldes des comptes | Impossibile caricare i saldi dei conti | De rekeningsaldi konden niet worden geladen | Det gick inte att läsa in kontosaldona | Hesap bakiyeleri yüklenemedi | | MwSt. / USt / MwSt | VAT | IVA | TVA | IVA | BTW / Btw | Moms | KDV | --- # Marketing overview: promotions, codes and campaigns Menu: Marketing & website → Overview In the dashboard: https://app.terminz.com/manager/marketing Who: Managers with the “Send promotional emails and SMS” permission, starting with the Complete plan. The “Promotions” field appears only with the additional “Create discounts and offers” permission. Updated: 2026-10-20 · https://terminz.com/en/help/marketing-uebersicht # Marketing Overview: Promotions, Discount Codes, Campaigns, and Reachable Contacts The overview is the Marketing homepage. You don't create or save anything here: You can see at a glance what advertising you've set up and who you're allowed to contact, and you can navigate to the different sections from here. You'll find it in the menu under **Marketing & website → Overview** (`/manager/marketing`). The page title is “Marketing”. It applies to the location selected at the top of the dashboard. On your first visit, a brief explanation of the page will appear; later, you can access it via the guide icon next to the title. ## The numbers at the top A row with five numbers (the second one is missing if you're not authorized to view actions): - **Reachable contacts:** who you're allowed to email. Only confirmed contacts count, and existing customers are included only as long as their last visit is still within the time window. That's why the number is smaller than your customer list. - **Running promotions:** how many campaigns are currently running. - **Active codes:** how many discount codes are active. - **Emails (30 days):** how many campaign emails have been sent in the last 30 days. - **Bookings from campaigns (30 days):** how many bookings in the last 30 days came from campaigns. If your location's privacy policy does not yet mention the stamp card and campaign statistics, the note “Update from template” appears above it (see “Set up a loyalty card (stamp card)”). ## The Four Fields Each field displays up to three entries and has **View all** in the top-right corner, which leads into the section. If a field is empty, it displays a sentence and a button to create a new entry. If a field fails to load, it displays “The data could not be loaded.” with **Try again**. - **Promotions** (only with the “Create Discounts and Offers” permission, starting with the Complete plan): the current promotions that are set to end next, showing the service, remaining duration, and discount (e.g., “−20%”). If none are currently active, the field displays the scheduled promotions and, below that, “No promotions are currently active.” The footer indicates how many are scheduled and the total number of bookings resulting from promotions. Leads to “Create a promotion for services”. - **Discount codes:** The active codes with the most redemptions, showing the name, code, discount, and “Redeemed N×.” The footer lists the number of redemptions and the total discount granted. If none are active, it displays “No active discount code yet.” with **Create code**. Leads to “Create, Limit, and Manage Discount Codes”. - **Campaigns:** The three most recently created entries, with name, subject, status, and the number of emails sent. The footer displays “Last sent on …” or “Nothing sent yet”. Leads to “Campaigns: Create and send emails to your customers”. - **Email list:** “Reachable” as a large number, with “Confirmed”, “Open”, and “Unsubscribed” below it. You can reach confirmed contacts plus existing customers whose last visit was within the time window. Leads to “Email list: who can receive your promotional emails”. ## What the page tells you - A promotion lowers the price of a service for everyone. A discount code only takes effect when the customer enters it. You can combine both: the promotion first, then the code on the remainder. - Terminz sends advertising only to contacts who have given their consent or are considered existing customers. An unsubscribed address will no longer receive anything, not even through a new campaign. ## Frequently Asked Questions **Why is “Reachable contacts” smaller than my customer list?** Because only confirmed contacts count, and existing customers are only included as long as their last visit was within the specified timeframe—see above. **I don't see field “Promotions”.** You lack the “Create Discounts and Offers” permission, or your plan does not include promotions. **Where do I create a campaign?** Not here, but in the Campaigns section, via **View all** in field “Campaigns”. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Marketing & Website | Marketing & website | Marketing y sitio web | Marketing et site web | Marketing e sito | Marketing & website | Marketing & webbplats | Marketing ve web sitesi | | Übersicht | Overview | Resumen | Vue d'ensemble | Panoramica | Overzicht | Översikt | Genel Bakış | | Alle anzeigen | View all | Ver todos | Voir tout | Visualizza tutto | Alles bekijken | Visa alla | Tümünü Görüntüle | | Erneut versuchen | Try again | Volver a intentar | Réessayer | Riprova | Opnieuw proberen | Försök igen | Tekrar Dene | | Aktionen | Promotions | Promociones | Promotions | Promozioni | Acties | Kampanjer | Promosyonlar / Kampanyalar | | Code anlegen / Code erstellen | Create code | Crear código | Créer un code / Créer le code | Crea codice | Code aanmaken | Skapa kod | Kod oluştur | | Vorlage aktualisieren | Update from template | Actualizar desde la plantilla | Mettre à jour depuis le modèle | Aggiorna dal modello | Bijwerken vanuit sjabloon | Uppdatera från mallen | Şablondan güncelle | | Noch kein aktiver Rabattcode. | No active discount code yet. | Todavía no hay ningún código de descuento activo. | Aucun code de réduction actif pour le moment. | Non c'è ancora nessun codice sconto attivo. | Nog geen actieve kortingscode. | Ingen aktiv rabattkod ännu. | Henüz etkin bir indirim kodu yok. | | Noch nichts versendet | Nothing sent yet | Aún no se ha enviado nada | Rien n'a encore été envoyé | Non è ancora stato inviato nulla | Er is nog niets verzonden | Inget har skickats ännu | Henüz hiçbir şey gönderilmedi | | Erreichbar | Reachable | Alcanzables | Joignables | Raggiungibili | Bereikbaar | Nåbara | Ulaşılabilir | | Bestätigt | Confirmed | Confirmado / Confirmados | Confirmé / Confirmés | Confermato / Confermati | Bevestigd | Bekräftad / Bekräftade | Onaylandı | | Öffnen / Offen | Open | Abrir / Abierto | Ouvrir / Ouvert | Apri / Aperto | Openen / Open | Öppna / Öppen | Aç / Açık | | Abgemeldet | Unsubscribed | Dado de baja / Dados de baja | Désabonné / Désabonnés | Disiscritto / Disiscritti | Afgemeld | Avprenumererad / Avregistrerade | Abonelik iptal edildi / Abonelikten çıktı | | Erreichbare Kontakte | Reachable contacts | Contactos alcanzables | Contacts joignables | Contatti raggiungibili | Bereikbare contacten | Nåbara kontakter | Ulaşılabilir kişiler | | Kampagnen | Campaigns | Campañas | Campagnes | Campagne | Campagnes | Kampanjer | Kampanyalar | --- # Email list: who can receive your promotional emails Menu: Marketing & website → Win customers back → Email list In the dashboard: https://app.terminz.com/manager/marketing/opt-ins Who: Managers with the “Send promotional emails and text messages” permission, starting with the Komplett plan. Updated: 2026-10-20 · https://terminz.com/en/help/email-liste # Email list: who can receive your promotional emails The email list shows every address you're allowed to or have chosen to target with promotional emails (campaigns). You can find it in the menu under **Marketing & website → Win customers back → Email list** (`/manager/marketing/opt-ins`). It applies to the location selected at the top of the dashboard. Email marketing is permitted only with consent. Terminz therefore sends campaigns only to addresses with status “Confirmed”. The list shows you who is included and why. ## The List Columns: - **Email:** the email address, sortable. - **Status:** “Pending” (the confirmation email has been sent, but the customer hasn't clicked yet), “Confirmed”, or “Unsubscribed”. Sortable. - **Legal basis:** “Consent” (the customer has given consent themselves) or “Existing customer” (they've made a purchase from you, and you're allowed to promote similar services to them for a limited time). - **Confirmed at**, sortable. - **Source:** where the address came from: “Booking”, “Booking widget”, “Customer account”, “Form”, “Import”, or “Invitation”. - **Unsubscribed at** and **Created**, both sortable and hidden on mobile devices. There is a search bar at the top. Select **Status** (multiple selections allowed) and **Legal basis** as filters. New entries appear first. The search, filters, and sorting criteria are included in the page's URL. A campaign only targets entries with status “Confirmed”. For legal basis “Existing customer”, this applies only as long as the last purchase was made within the last two years. Consent does not expire automatically. ## Invite to Offers In the row menu, there is **Invite to offers**. This sends the customer a confirmation email. Only when the customer taps “Confirm” in the email does “Pending” change to “Confirmed”. You can only initiate the process; you can never confirm it yourself. This action is only active for “Pending” and only if the entry belongs to a customer. After that, it shows “Invitation sent to …”. If the customer has already opted out or is already registered, it shows “… already objected or is already subscribed” and no email is sent. You can only invite customers who have provided you with their email address themselves, and only to that exact address. ## Importing Emails In the top right corner, **Import emails** opens a window. It sends confirmation emails to the addresses you enter. The note there makes it clear: The confirmation email is sent only to your own customers who have provided you with their address themselves—during booking, via the registration link, or at checkout. All other addresses will not receive an email. Here's how to do it: 1. Type the addresses into the lines (placeholder “name@example.com”). Pressing **Enter** creates a new line. Pressing **Add row** adds one. Pressing the Backspace key on an empty line deletes it. 2. You can also paste an entire list. Terminz splits it into individual lines at line breaks, commas, and semicolons. 3. Next to each line is “Valid”, “Invalid”, or “Duplicate”. At the bottom, you'll see how many are valid and how many are invalid or duplicates. 4. Tap **Import …**; the number indicates the number of valid addresses. The button is only active if at least one address is valid. After that, you'll see “Confirmation emails sent” with the number of addresses. If some were skipped (for example, because they had already been invited), that number will be displayed. Addresses that don't belong to any customer who gave them to you personally remain in the window: “These addresses do not belong to a customer who gave them to you. Inviting them would be unsolicited advertising (§ 7 UWG).” ## Unsubscribe In the row menu, **Logout** unsubscribes an address. Afterward, “… has been unsubscribed.” appears there, and the entry receives the status “Unsubscribed”. It will no longer receive campaigns. For entries that are already unsubscribed, the action is grayed out. Every promotional email also contains an unsubscribe link that customers can use to unsubscribe themselves. ## Frequently Asked Questions **Why is someone marked as “Pending”?** They haven't replied to the confirmation email yet. Use **Invite to offers** to resend it. **Can I import a purchased or collected mailing list?** No. You can only import addresses from your own customers. All others remain uninvited. **Do walk-in customers receive promotional emails?** No. They haven't provided you with an email address. **Why is my campaign reaching fewer people than are on the list?** Only “Confirmed” counts, and for “Existing customer”, only if their last purchase was within the last two years. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Marketing & Website | Marketing & website | Marketing y sitio web | Marketing et site web | Marketing e sito | Marketing & website | Marketing & webbplats | Marketing ve web sitesi | | Kunden zurückholen | Win customers back | Recupera clientes | Faire revenir les clients | Riconquista i clienti | Klanten terugwinnen | Vinn tillbaka kunder | Müşterileri geri kazanın | | E-Mail-Liste | Email list | Lista de correos | Liste de diffusion | Lista e-mail | E-maillijst | E-postlista | E-posta listesi | | E-Mail: | Email: | Correo electrónico: | E-mail: | E-mail: | E-mail: | E-post: | E-posta: | | Bestätigt am | Confirmed at | Confirmado el | Confirmé le | Confermato il | Bevestigd op | Bekräftad | Onaylanma tarihi | | Abgemeldet am | Unsubscribed at | Dado de baja el | Désabonné le | Disiscritto il | Afgemeld op | Avprenumererade | Abonelik iptali | | Erstellt | Created | Creado | Créé | Creato | Aangemaakt | Skapad | Oluşturuldu | | Status | Status | Estado | Statut | Stato | Status | Status | Durum | | Rechtsgrundlage | Legal basis | Base jurídica | Base légale | Base giuridica | Rechtsgrondslag | Rättslig grund | Hukuki dayanak | | Zu Angeboten einladen | Invite to offers | Invitar a ofertas | Inviter aux offres | Invita alle offerte | Uitnodigen voor aanbiedingen | Bjud in till erbjudanden | Tekliflere davet et | | E-Mails importieren | Import emails | Importar correos | Importer des e-mails | Importa e-mail | E-mails importeren | Importera e-postadresser | E-posta içe aktar | | Zeile hinzufügen | Add row | Añadir fila | Ajouter une ligne | Aggiungi riga | Rij toevoegen | Lägg till rad | Satır ekle | | Abmelden | Logout | Cerrar sesión | Déconnexion | Disconnetti | Uitloggen | Logga ut | Çıkış Yap | | Bestätigt | Confirmed | Confirmado / Confirmados | Confirmé / Confirmés | Confermato / Confermati | Bevestigd | Bekräftad / Bekräftade | Onaylandı | | Ausstehend / Offen | Pending | Pendiente / Pendientes | En attente | In attesa / In sospeso | In behandeling / Open | Väntande / Väntar | Bekliyor / Beklemede | | Abgemeldet | Unsubscribed | Dado de baja / Dados de baja | Désabonné / Désabonnés | Disiscritto / Disiscritti | Afgemeld | Avprenumererad / Avregistrerade | Abonelik iptal edildi / Abonelikten çıktı | | Einwilligung | Consent | Consentimiento | Consentement | Consenso | Toestemming | Samtycke | Onay | | Bestandskunde | Existing customer | Cliente existente | Client existant | Cliente esistente | Bestaande klant | Befintlig kund | Mevcut müşteri | | Buchung | Booking | Reserva | Réservation | Prenotazione | Boeking | Bokning | Randevu | | Buchungs-Widget | Booking widget | Widget de reserva | Widget de réservation | Widget prenotazioni | Boekingswidget | Bokningswidget | Rezervasyon widget'ı | | Kundenkonto | Customer account | Cuenta de cliente | Compte client | Account cliente | Klantaccount | Kundkonto | Müşteri hesabı | | Formular | Form | Formulario | Formulaire | Modulo | Formulier | Formulär | Form | | Import / Importieren | Import | Importación / Importar | Import / Importer | Importazione / Import / Importa | Import / Importeren | Import / Importera | İçe aktarma / İçe Aktarma / İçe Aktar | | Einladung | Invitation | Invitación | Invitation | Invito | Uitnodiging | Inbjudan | Davet | | Bestätigen | Confirm | Confirmar | Confirmer | Conferma | Bevestigen | Bekräfta | Onayla | | name@beispiel.de | name@example.com | nombre@ejemplo.com / nombre@ejemplo.es | nom@exemple.fr | nome@esempio.it | naam@voorbeeld.nl | namn@exempel.se | ad@ornek.com.tr / ad@ornek.com | | Gültig | Valid | Válidas / Válido | Valides / Valide | Valide / Valido | Geldig | Giltiga / Giltig | Geçerli | | Ungültig | Invalid | No válido | Non valide | Non valido | Ongeldig | Ogiltig | Geçersiz | | Duplikat / Kopieren | Duplicate | Duplicado / Duplicar | Doublon / Dupliquer | Duplicato / Duplica | Duplicaat / Dupliceren | Dubblett / Duplicera | Yinelenen / Çoğalt | | Bestätigungs-Mails verschickt | Confirmation emails sent | Correos de confirmación enviados | E-mails de confirmation envoyés | E-mail di conferma inviate | Bevestigingsmails verstuurd | Bekräftelsemejl skickade | Onay e-postaları gönderildi | | Diese Adressen gehören zu keinem Kunden, der sie dir selbst gegeben hat. Eine Einladung an sie wäre unerlaubte Werbung (§ 7 UWG). | These addresses do not belong to a customer who gave them to you. Inviting them would be unsolicited advertising (§ 7 UWG). | Estas direcciones no pertenecen a ningún cliente que te las haya dado. Invitarlas sería publicidad no autorizada (§ 7 UWG). | Ces adresses n'appartiennent à aucun client qui vous les a données. Les inviter constituerait une publicité non autorisée (§ 7 UWG). | Questi indirizzi non appartengono a nessun cliente che te li abbia dati. Invitarli sarebbe pubblicità non autorizzata (§ 7 UWG). | Deze adressen horen bij geen klant die ze je zelf heeft gegeven. Ze uitnodigen zou ongevraagde reclame zijn (§ 7 UWG). | De här adresserna tillhör ingen kund som själv har gett dig dem. Att bjuda in dem vore otillåten reklam (§ 7 UWG). | Bu adresler, bunları size kendisi vermiş bir müşteriye ait değil. Onları davet etmek izinsiz reklam olur (§ 7 UWG). | --- # Campaigns: Create and send emails to your customers Menu: Marketing & website → Win customers back → Campaigns In the dashboard: https://app.terminz.com/manager/marketing/campaigns Who: Managers with the “Send promotional emails and text messages” permission, starting with the Komplett plan. Updated: 2026-10-20 · https://terminz.com/en/help/kampagnen # Campaigns: Create and send emails to your customers A campaign is an email sent to customers who have given you their consent to receive it. You can find it in the menu under **Marketing & website → Win customers back → Campaigns** (`/manager/marketing/campaigns`). It applies to the location selected at the top of the dashboard. There are three types. You send a **Announcement** manually once. **Birthday** and **Win-Back** run automatically as soon as you activate them. ## The List The list has the following columns: Name, Type (“Announcement”, “Birthday”, “Win-back”), Status, Action, Clicks, Bookings, Sends, Last Sent, and Created. You can sort by Name, Type, Status, Sends, Last Sent, and Created; there's a search bar at the top. New campaigns appear at the top. The status is “Draft”, “Active”, “On hold”, “Completed”, “Archived”, or “Sending”. The “Last” column shows an announcement you just sent that is still being delivered. Columns “Promotion”, “Clicks”, and “Bookings” apply only to campaigns with an attached promotion. “Clicks” counts how many times the button in the email was clicked. “Bookings” counts the visits that were booked via the link and not canceled. Both are simply totals. You cannot see who clicked. The row menu offers: - **Edit** - **Send now** (only announcements that haven't been completed yet) - **Enable / pause** (only birthday and re-engagement) - **Archive** (no confirmation required; after this, the campaign can no longer be edited or activated) If **Send now** is grayed out, the reason is listed next to it: “The campaign is being sent right now.”, “The promotion is no longer running. Only a running or scheduled promotion can be sent.”, or “Online booking is off, so the button in the mail would lead nowhere.” ## Create a Campaign 1. Tap **New campaign** (`/manager/marketing/campaigns/new`) in the upper-right corner. A page with two sections and a preview will open. 2. Section “General”: - **Campaign name:** Required, for your use only; for example, “Summer Skincare Promotion.” - **Campaign type:** “Announcement”, “Birthday”, or “Win-Back”. You cannot change the type later. - **Promotion:** Only for “Announcement”. Here, you link a current or planned promotion. More on this below. 3. Block “Message”: - **Subject:** Required. Use the placeholder {first_name} to address the customer by their first name (“Exclusive offer for {first_name}”). - **Message text:** Required. Use the buttons **First name**, **Location**, and **Booking link** to insert the placeholders {first_name}, {business_name}, and {booking_link} at the cursor's position. When the email is sent, they will be replaced with actual values. 4. Tap **Create campaign** at the bottom. The button is only active once the name, subject, and text fields are filled in. Tap **Cancel** to discard everything. A new campaign starts as a draft. On the right, the preview shows the sender, subject, and text using the example name Maria. If the text contains {booking_link}, a sample link appears below it. When editing (**Edit** in the row menu, `/manager/marketing/campaigns//edit`, page “Edit campaign”), you can change the name, subject, text, and action. The type remains fixed. ## Announcement with Promotion If you attach a current or scheduled promotion, the email displays the promotional price, the old price, and the end date, along with a button that leads directly to the booking. Terminz fills in the subject and text with a suggestion based on the promotion's name, which you can freely edit. {booking_link} is then the direct booking link for the promotion. It opens the booking form with the promotion's services. Page “Promotions” has the **Send as campaign** promotion in its row menu, which opens this page with the promotion preselected (see “Create a promotion for services”). You can only send an announcement with a promotion as long as the promotion is active or scheduled and online booking is enabled. Otherwise, the corresponding message from the list above will appear. ## Sending an Announcement **Send now** opens “Send campaign” with the campaign, subject (template), the promotion (if applicable), the number of recipients, and a preview. Below that is the note: “Advertise only your own similar services — no third-party ads. The email goes out immediately and cannot be recalled.” The **Send to …** button sends it. An announcement is sent out only once. After that, it appears on “Completed”. Terminz sends a maximum of 500 emails per run and continues until all have been sent. ## Who Receives the Email Only contacts who have given their consent or are considered existing customers—and never anyone who has unsubscribed (see “Email list”). One-time customers haven't provided you with an email address and therefore won't receive the campaign. Every email contains an unsubscribe link. ## Birthdays and Re-engagement Terminz automatically sends both types once a day as long as the campaign is **Active**. When newly created, they are still drafts. **Enable / pause** switches between “Active” and “On hold”. - **Birthday:** Goes to customers with a recorded birthday who are within two days before or after their birthday, no more than once a year. - **Win-Back:** Goes to customers whose last visit was more than 90 days ago, no more than once every 90 days. ## Frequently Asked Questions **Can I change or recall a sent announcement?** No, the email has already been sent. To send a second round, create a new campaign. **Why isn't “Send now” included in my birthday campaign?** It applies only to announcements. You need to activate both the birthday and re-engagement features. **Why isn't a customer receiving the email?** They've unsubscribed, haven't given consent, or don't have a registered email address (walk-in customers). **Can I change the type after the fact?** No. Create a new campaign and archive the old one. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Marketing & Website | Marketing & website | Marketing y sitio web | Marketing et site web | Marketing e sito | Marketing & website | Marketing & webbplats | Marketing ve web sitesi | | Kunden zurückholen | Win customers back | Recupera clientes | Faire revenir les clients | Riconquista i clienti | Klanten terugwinnen | Vinn tillbaka kunder | Müşterileri geri kazanın | | Kampagnen | Campaigns | Campañas | Campagnes | Campagne | Campagnes | Kampanjer | Kampanyalar | | Ankündigung | Announcement | Anuncio | Annonce | Annuncio | Aankondiging | Meddelande | Duyuru | | Geburtstag | Birthday | Cumpleaños | Anniversaire | Compleanno | Verjaardag | Födelsedag | Doğum günü | | Rückgewinnung | Win-Back | Recuperación | Reconquête | Riconquista | Terugwinnen | Återaktivering | Geri kazanım | | Bearbeiten | Edit | Editar | Modifier | Modifica | Bewerken | Redigera | Düzenle | | Jetzt senden | Send now | Enviar ahora | Envoyer maintenant | Invia ora | Nu verzenden | Skicka nu | Şimdi gönder | | Aktivieren/Pausieren | Enable / pause | Activar/Pausar | Activer/Suspendre | Attiva/Sospendi | Activeren/Pauzeren | Aktivera/Pausa | Etkinleştir/Duraklat | | Archivieren | Archive | Archivar | Archiver | Archivia | Archiveren | Arkivera | Arşivle | | Neue Kampagne | New campaign | Nueva campaña | Nouvelle campagne | Nuova campagna | Nieuwe campagne | Ny kampanj | Yeni kampanya | | Vorname | First name | Nombre | Prénom | Nome | Voornaam | Förnamn | Ad | | Standort | Location | Local / Ubicación | Établissement / Localisation | Sede / Posizione | Vestiging / Locatie | Enhet / Plats | Şube / Konum | | Termin-Link / Buchungslink | Booking link | Enlace de reserva | Lien de réservation | Link di prenotazione / Link prenotazione | Boekingslink | Bokningslänk | Randevu bağlantısı / Rezervasyon bağlantısı | | Kampagne erstellen | Create campaign | Crear campaña | Créer la campagne | Crea campagna | Campagne maken | Skapa kampanj | Kampanya oluştur | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Als Kampagne senden | Send as campaign | Enviar como campaña | Envoyer comme campagne | Invia come campagna | Als campagne verzenden | Skicka som utskick | Kampanya olarak gönder | | Aktiv | Active | Activo | Actif | Attivo | Actief | Aktiv | Aktif / Etkin | | Win-Back | Win-back | Recuperación | Réactivation | Recupero | Terugwinnen | Återaktivering | Geri kazanım | | Entwurf | Draft | Borrador | Brouillon | Bozza | Concept | Utkast | Taslak | | Pausiert | On hold | En espera | En attente | In sospeso | In de wacht | Pausad | Beklemede | | Abgeschlossen | Completed | Completado | Terminé | Completato | Voltooid | Slutförd | Tamamlandı | | Archiviert | Archived | Archivado | Archivé | Archiviato | Gearchiveerd | Arkiverad | Arşivlendi / Arşivlenmiş | | Wird gesendet | Sending | Enviando | Envoi en cours | Invio in corso | Wordt verzonden | Skickas | Gönderiliyor | | Aktion | Promotion | Promoción | Promotion | Promozione | Actie | Kampanj | Promosyon | | Klicks | Clicks | Clics | Clics | Clic | Klikken | Klick | Tıklamalar | | Buchungen | Bookings | Reservas | Réservations | Prenotazioni | Boekingen | Bokningar | Rezervasyonlar | | Die Kampagne wird gerade gesendet. | The campaign is being sent right now. | La campaña se está enviando ahora mismo. | La campagne est en cours d’envoi. | La campagna è in fase di invio. | De campagne wordt nu verzonden. | Utskicket skickas just nu. | Kampanya şu anda gönderiliyor. | | Die Aktion läuft nicht mehr. Senden lässt sich nur eine laufende oder geplante Aktion. | The promotion is no longer running. Only a running or scheduled promotion can be sent. | La promoción ya no está en curso. Solo se puede enviar una promoción en curso o programada. | La promotion n’est plus en cours. Seule une promotion en cours ou programmée peut être envoyée. | La promozione non è più attiva. Si può inviare solo una promozione attiva o in programma. | De actie loopt niet meer. Alleen een lopende of geplande actie kan worden verzonden. | Kampanjen pågår inte längre. Bara en pågående eller schemalagd kampanj kan skickas. | Promosyon artık devam etmiyor. Yalnızca devam eden veya planlanmış bir promosyon gönderilebilir. | | Online-Buchung ist aus, also hätte der Button in der Mail kein Ziel. | Online booking is off, so the button in the mail would lead nowhere. | La reserva online está desactivada, así que el botón del correo no llevaría a ninguna parte. | La réservation en ligne est désactivée, le bouton de l’e-mail ne mènerait nulle part. | La prenotazione online è disattivata, quindi il pulsante nell’e-mail non porterebbe da nessuna parte. | Online boeken staat uit, dus de knop in de e-mail zou nergens heen gaan. | Onlinebokning är avstängd, så knappen i mejlet skulle inte leda någonstans. | Online rezervasyon kapalı, bu yüzden e-postadaki düğme hiçbir yere götürmez. | | Allgemein | General | General | Général | Generale | Algemeen | Allmänt | Genel | | Nachricht | Message | Mensaje | Message | Messaggio | Bericht | Meddelande | Mesaj | | Kampagne bearbeiten | Edit campaign | Editar campaña | Modifier la campagne | Modifica campagna | Campagne bewerken | Redigera kampanj | Kampanyayı düzenle | | Aktionen | Promotions | Promociones | Promotions | Promozioni | Acties | Kampanjer | Promosyonlar / Kampanyalar | | Kampagne senden | Send campaign | Enviar campaña | Envoyer la campagne | Invia campagna | Campagne verzenden | Skicka kampanj | Kampanya gönder | | Nur eigene, ähnliche Leistungen bewerben – keine Fremdwerbung. Die E-Mail geht sofort raus und lässt sich nicht zurückholen. | Advertise only your own similar services — no third-party ads. The email goes out immediately and cannot be recalled. | Promociona solo tus propios servicios similares, nada de publicidad de terceros. El correo se envía de inmediato y no se puede recuperar. | Ne faites la promotion que de vos propres services similaires – pas de publicité tierce. L'e-mail part immédiatement et ne peut pas être rappelé. | Promuovi solo i tuoi servizi simili, nessuna pubblicità di terzi. L'e-mail parte subito e non può essere richiamata. | Adverteer alleen je eigen vergelijkbare diensten – geen advertenties van derden. De e-mail gaat direct uit en kan niet worden teruggehaald. | Marknadsför bara dina egna liknande tjänster – ingen tredjepartsreklam. Mejlet skickas direkt och kan inte återkallas. | Yalnızca kendi benzer hizmetlerinizi tanıtın; üçüncü taraf reklamı yok. E-posta hemen gönderilir ve geri alınamaz. | | E-Mail-Liste | Email list | Lista de correos | Liste de diffusion | Lista e-mail | E-maillijst | E-postlista | E-posta listesi | | Kampagnenname | Campaign name | Nombre de campaña | Nom de la campagne | Nome campagna | Campagnenaam | Kampanjnamn | Kampanya adı | | Kampagnentyp | Campaign type | Tipo de campaña | Type de campagne | Tipo di campagna | Campagnetype | Kampanjtyp | Kampanya türü | | Betreff | Subject | Asunto | Objet | Oggetto | Onderwerp | Ämne | Konu | | Nachrichtentext | Message text | Texto del mensaje | Texte du message | Testo del messaggio | Berichttekst | Meddelandetext | Mesaj metni | --- # Create a promotion for services Menu: Marketing & website → Win customers back → Promotions In the dashboard: https://app.terminz.com/manager/marketing/promotions Who: Managers with the “Create Discounts and Offers” permission, available starting with the Complete plan. Updated: 2026-10-20 · https://terminz.com/en/help/aktionen A promotion lowers the price of individual services for a specific period, for example, “Fall Promotion: 20% off Balayage.” The promotional price applies wherever the price is displayed: booking page, calendar, checkout, and receipt. For codes that customers enter themselves, there's also the **Discount codes**. ## How to create a promotion 1. In the menu, open **Marketing & website → Win customers back → Promotions**. 2. Tap **Create promotion**. The “New promotion” form opens. 3. Fill out the three sections (see below). 4. Tap **Save**. ## The fields in the form ### Offer | Field | Required | What to enter | | --- | --- | --- | | Name | Yes | For example, “Fall Promotion.” Customers won't see this; it appears in your list. | | Services | Yes | One or more services from your catalog. | | Discount type | Yes | **Percent**, **Amount**, or **Target price**. | | Discount | Yes | For a percentage, enter a value between 1 and 99%. For a fixed amount, enter the euro amount by which the price is reduced. | **Target price** is only available as long as exactly one service is selected: You enter the new price, and the regular price appears below it. The target price must be lower than the regular price. If you select a second service, the discount type changes to “Amount.” ### Duration | Field | What to enter | | --- | --- | | Start | Left blank means: starts immediately. | | End | Left blank means: runs until further notice, until you end it. | Below the dates is a sentence explaining the duration, for example, “Runs from Nov. 1 to Nov. 30 — Starts in 12 days.” If the end date is in the past, Terminz will notify you of this before you save. Only one promotion per service can run at a time. ### Public Display | Field | What it does | | --- | --- | | Badge text | The label next to the price. If left blank, it displays “Promotion”. | | Show savings | On by default. Shows how much customers save. | | Show end date publicly | On by default; only works if an end date is specified. | | Countdown Days | The number of days before the end when a countdown appears. Leave blank for no countdown. | Next to the form, the preview “What your customers see” shows the crossed-out old price and the promotional price. ## The Strikethrough Price The email and booking page display the current list price of the service as a strikethrough. This must be a price you actually charge; otherwise, the savings figure is misleading (§ 5 UWG). Therefore, do not increase the list price shortly before a promotion. ## What Happens After You Save - The promotion appears in the list with status **Running**, **Scheduled**, **Paused**, or **Ended**, along with its duration and effects (bookings and discount granted). - New bookings for the selected services receive the promotional price. - An appointment retains the price at which it was booked. If the promotion ends, this customer will still pay the promotional price. ## In the list - The **Active** button pauses a promotion and resumes it. - **Edit** opens the form. - **Duplicate** creates a new promotion with the same settings (“Fall Promotion (Copy)”). - **Send as campaign** sends an email about the promotion to your customers (requires marketing permission). - **Archive** ends the promotion and removes it from the list. You cannot restore it; instead, you'll need to create a new one. Booked appointments retain their price. ## Frequently Asked Questions **Can I run a promotion just for new customers?** Not with a promotion—it applies to everyone who books. You can send targeted offers to specific customer groups via **Win customers back → Campaigns**. **The promotion is active, but the booking page still shows the old price.** Check the status in the list: “Scheduled” doesn't start until the start date, and “Paused” is turned off via the toggle. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Rabattcodes | Discount codes | Códigos de descuento | Codes de remise | Codici sconto | Kortingscodes | Rabattkoder | İndirim kodları | | Marketing & Website | Marketing & website | Marketing y sitio web | Marketing et site web | Marketing e sito | Marketing & website | Marketing & webbplats | Marketing ve web sitesi | | Kunden zurückholen | Win customers back | Recupera clientes | Faire revenir les clients | Riconquista i clienti | Klanten terugwinnen | Vinn tillbaka kunder | Müşterileri geri kazanın | | Aktionen | Promotions | Promociones | Promotions | Promozioni | Acties | Kampanjer | Promosyonlar / Kampanyalar | | Aktion anlegen | Create promotion | Crear promoción | Créer une promotion | Crea promozione | Actie aanmaken | Skapa kampanj | Promosyon oluştur | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Prozent | Percent | Porcentaje | Pourcentage | Percentuale | Percentage | Procent | Yüzde | | Betrag | Amount | Importe | Montant | Importo | Bedrag | Belopp | Tutar | | Zielpreis | Target price | Precio objetivo | Prix cible | Prezzo target | Doelprijs | Målpris | Hedef fiyat | | Laufend / Läuft | Running | En curso | En cours | In corso / Attiva | Loopt | Pågår | Devam ediyor | | Geplant | Scheduled | Programada | Programmée | In programma | Gepland | Schemalagd | Planlandı | | Pausiert | Paused | En pausa | En pause | In pausa | Gepauzeerd | Pausad | Duraklatıldı | | Beendet | Ended | Terminado / Finalizada | Terminé / Terminée | Terminato / Terminata | Beëindigd | Avslutad | Sona erdi | | Aktiv | Active | Activo | Actif | Attivo | Actief | Aktiv | Aktif / Etkin | | Bearbeiten | Edit | Editar | Modifier | Modifica | Bewerken | Redigera | Düzenle | | Duplikat / Kopieren | Duplicate | Duplicado / Duplicar | Doublon / Dupliquer | Duplicato / Duplica | Duplicaat / Dupliceren | Dubblett / Duplicera | Yinelenen / Çoğalt | | Als Kampagne senden | Send as campaign | Enviar como campaña | Envoyer comme campagne | Invia come campagna | Als campagne verzenden | Skicka som utskick | Kampanya olarak gönder | | Archivieren | Archive | Archivar | Archiver | Archivia | Archiveren | Arkivera | Arşivle | | Kampagnen | Campaigns | Campañas | Campagnes | Campagne | Campagnes | Kampanjer | Kampanyalar | | Neue Aktion | New promotion | Nueva promoción | Nouvelle promotion | Nuova promozione | Nieuwe actie | Ny kampanj | Yeni promosyon | | Aktion | Promotion | Promoción | Promotion | Promozione | Actie | Kampanj | Promosyon | | So sehen es deine Kundinnen und Kunden | What your customers see | Lo que ven tus clientes | Ce que vos clients voient | Quello che vedono i tuoi clienti | Wat je klanten zien | Vad dina kunder ser | Müşterilerinizin gördüğü | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Rabatttyp | Discount type | Tipo de descuento | Type de remise | Tipo di sconto | Kortingstype | Rabattyp | İndirim türü | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | | Starten / Beginn / Start | Start | Iniciar / Inicio | Démarrer / Début | Avvia / Inizio | Starten / Begin / Start | Starta / Start | Başlat / Başlangıç | | Ende / Beenden | End | Fin / Finalizar | Fin / Mettre fin | Fine / Termina | Einde / Beëindigen | Slut / Avsluta | Bitiş / Sonlandır | | Badge-Text | Badge text | Texto de la insignia | Texte du badge | Testo del badge | Badgetekst | Badgetext | Rozet metni | | Enddatum öffentlich zeigen | Show end date publicly | Mostrar la fecha de fin públicamente | Afficher publiquement la date de fin | Mostra pubblicamente la data di fine | Einddatum openbaar weergeven | Visa slutdatum offentligt | Bitiş tarihini herkese açık olarak göster | | Ersparnis zeigen | Show savings | Mostrar el ahorro | Afficher le montant économisé | Mostra il risparmio | Besparing weergeven | Visa besparing | Tasarruf miktarını göster | | Countdown-Tage | Countdown | Cuenta atrás | Compte à rebours | Conto alla rovescia | Aftellen | Nedräkning | Geri sayım | --- # Create, Limit, and Manage Discount Codes Menu: Marketing & website → Win customers back → Discount codes In the dashboard: https://app.terminz.com/manager/marketing/discounts Who: Managers with the “Create Discounts and Offers” permission, starting with the Komplett plan. Updated: 2026-10-20 · https://terminz.com/en/help/rabattcodes # Create, Limit, and Manage Discount Codes A discount code is a word, such as SUMMER20, that a customer enters when booking to pay less. You can find the codes in the menu under **Marketing & website → Win customers back → Discount codes** (`/manager/marketing/discounts`). They apply to the location selected at the top of the dashboard. A discount code is different from a promotion. A promotion lowers the price of individual services for a period of time without the customer having to enter anything (see “Promotions”). A discount code must be known to the customer and entered by them. ## The List The columns are labeled Code, Name, Type (percentage or fixed amount), Value, Validity, Uses, Redemptions, Discount Amount, and Active. On mobile devices, only Code, Name, Type, Value, and the “Active” toggle remain visible. - **Uses** shows how many times the code has been used, with a limit of “3/10.” - **Redemptions** counts how many times the code has been redeemed, and **Total discounted** shows the total amount you've discounted with it. - You can sort by code, name, validity, and number of uses. New codes appear first. - At the top, there's a search bar and the filters **Type** and **Active**. - Tapping a row opens the code for editing. The toggle in column “Active” immediately enables or disables a code without prompting. A disabled code will be rejected at checkout but remains in the list. ## Create a discount code 1. Tap **New discount** in the top-right corner. “Create discount code” opens. 2. Fill in the fields: - **Code:** Required. Terminz automatically capitalizes it, for example, “SUMMER20.” Each code can only be used once per location; otherwise, an error message will appear. The code cannot be changed later. - **Name:** Required. This is your description, for example, “Summer Promotion.” - **Description (optional):** Free text for your reference. - **Discount type:** “Percentage” or “Fixed amount”. - **Discount %** (for percentages) or **Discount amount (€)** (for fixed amounts): Required. Minimum 0.01; for percentages, maximum 100; two decimal places. 3. Under “Usage limits” (all optional; blank means unlimited): - **Minimum order amount:** Minimum amount in €, at which the code becomes valid. - **Max. uses:** Total number of times the code may be redeemed, minimum 1. - **Max. per customer:** The maximum number of times a single customer may use it, with a minimum of 1. - **First visit only:** Does not apply to customers who have already had an appointment with you. 4. Under “Validity period”, select **Valid from** and **Valid until**. Both are required, and the end date must be after the start date (“End date must be after start date.”). The code is valid from the start of the first day until the end of the last day (23:59:59), in your location's time zone. 5. Tap **New discount** at the bottom of the form to save. New codes take effect immediately. To make changes, tap the row in the list or select **Edit** from the row menu. “Edit discount code” will open; tap **Save** to save. If you clear a limit field, Terminz will remove the limit. ## How a Code Works During Booking A code is rejected if - it doesn't exist at this location, is disabled, or has been archived, - it isn't valid yet or has expired, - “Max. uses” has been reached, - the customer has exhausted “Max. per customer”, - “First visit only” is set and the customer has already visited your business or is not yet known, - the merchandise value is below “Minimum order amount”. For “Percentage”, Terminz calculates the discount from the total amount and rounds down to the nearest whole cent. A “Fixed amount” can never be higher than the total amount. For a booking with multiple services, Terminz distributes the discount across the appointments. Upon booking, “Uses” increments by one. The following can enter the code: - Customers during the booking process, in the “Discount Code” section on the confirmation page. A link with `?code=SOMMER20` appended will automatically enter it there. - You and your team when creating an appointment in the dashboard in the “Discount” section: As a manager, select an active code from the list “Select a discount” or type it in at “Enter discount code” and tap “Apply”. ## Display on the public page Under “Public page” in the form, enable **Show on public page**. The discount will then appear in the Offers section of your public page. You can also add a short label (**Badge (optional)**, such as “NEW” or “POPULAR”), enter a **Public description (optional)**, and bring the code to the front with **Mark as featured**. Once the code is visible on the page, the form displays “Own page” with a link that you can copy and send. Anyone who opens it will see the offer with the code and redeem it when booking. ## Archiving In the row menu, **Archive** removes a code from the list. This deactivates it, and it cannot be reactivated. If you need it again, create a new code. ## Frequently Asked Questions **The customer sees “Invalid discount code”. Why is that?** The list above lists all the reasons. First, check whether the code is active, whether the time period is correct, and whether there's still room within the usage limit. **Can I set a code to be valid for one year?** Yes, using “Valid from” and “Valid until”. You cannot leave the end date open or set it to run indefinitely; both dates are required. **Can I rename the code myself?** No. Create a new code and deactivate the old one. **How can I see the results of a code?** In the list under “Redemptions” and “Total discounted”. **Does a discount code also work at checkout?** This page only describes the booking process (online booking and appointments in the dashboard). It does not specify whether the checkout app accepts codes. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Marketing & Website | Marketing & website | Marketing y sitio web | Marketing et site web | Marketing e sito | Marketing & website | Marketing & webbplats | Marketing ve web sitesi | | Kunden zurückholen | Win customers back | Recupera clientes | Faire revenir les clients | Riconquista i clienti | Klanten terugwinnen | Vinn tillbaka kunder | Müşterileri geri kazanın | | Rabattcodes | Discount codes | Códigos de descuento | Codes de remise | Codici sconto | Kortingscodes | Rabattkoder | İndirim kodları | | Nutzungen | Uses | Usos | Utilisations | Utilizzi | Gebruik | Användningar | Kullanımlar | | Einlösungen | Redemptions | Canjes | Utilisations effectives | Riscatti | Inwisselingen | Inlösen | Kullanımlar | | Rabattsumme | Total discounted | Total descontado | Total remisé | Totale scontato | Totale korting | Total rabatt | Toplam indirim | | Typ / Art / Schrift | Type | Tipo / Tipografía | Type / Typo | Tipo / Caratteri | Type / Soort / Lettertype | Typ / Typsnitt | Tür / Yazı | | Aktiv | Active | Activo | Actif | Attivo | Actief | Aktiv | Aktif / Etkin | | Neuer Rabattcode | New discount | Nuevo descuento | Nouveau code | Nuovo codice sconto | Nieuwe kortingscode | Ny rabattkod | Yeni indirim kodu | | Name: | Name: | Nombre: | Nom: | Nome: | Naam: | Namn: | İsim: | | Rabatt in % | Discount % | Descuento en % | Remise en % | Sconto in % | Korting in % | Rabatt i % | İndirim (%) | | Rabattbetrag (€) | Discount amount (€) | Importe del descuento (€) | Montant de la remise (€) | Importo dello sconto (€) | Kortingsbedrag (€) | Rabattbelopp (€) | İndirim tutarı (€) | | Gültig ab | Valid from | Válido desde | Valide à partir du | Valido dal | Geldig vanaf | Giltig från | Geçerlilik başlangıcı | | Gültig bis | Valid until | Válido hasta | Valide jusqu'au | Valido fino al | Geldig tot | Giltig till | Geçerlilik bitişi | | Bearbeiten | Edit | Editar | Modifier | Modifica | Bewerken | Redigera | Düzenle | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Auf öffentlicher Seite zeigen | Show on public page | Mostrar en la página pública | Afficher sur la page publique | Mostra sulla pagina pubblica | Tonen op openbare pagina | Visa på offentlig sida | Herkese açık sayfada göster | | Badge (optional) | Badge (optional) | Insignia (opcional) | Badge (facultatif) | Badge (opzionale) | Badge (optioneel) | Märke (valfritt) | Rozet (isteğe bağlı) | | Öffentliche Beschreibung (optional) | Public description (optional) | Descripción pública (opcional) | Description publique (facultatif) | Descrizione pubblica (opzionale) | Openbare beschrijving (optioneel) | Offentlig beskrivning (valfritt) | Herkese açık açıklama (isteğe bağlı) | | Als hervorgehoben markieren | Mark as featured | Marcar como destacado | Marquer comme mis en avant | Contrassegna come in evidenza | Markeren als uitgelicht | Markera som utvald | Öne çıkan olarak işaretle | | Archivieren | Archive | Archivar | Archiver | Archivia | Archiveren | Arkivera | Arşivle | | Aktionen | Promotions | Promociones | Promotions | Promozioni | Acties | Kampanjer | Promosyonlar / Kampanyalar | | Rabattcode erstellen | Create discount code | Crear código de descuento | Créer un code de remise | Crea un codice sconto | Kortingscode aanmaken | Skapa rabattkod | İndirim kodu oluştur | | Prozent | Percentage | Porcentaje | Pourcentage | Percentuale | Percentage | Procent | Yüzde | | Festbetrag | Fixed amount | Importe fijo | Montant fixe | Importo fisso | Vast bedrag | Fast belopp | Sabit tutar | | Nutzungslimits | Usage limits | Límites de uso | Limites d'utilisation | Limiti di utilizzo | Gebruikslimieten | Användningsgränser | Kullanım sınırları | | Gültigkeitszeitraum | Validity period | Periodo de validez | Période de validité | Periodo di validità | Geldigheidsperiode | Giltighetsperiod | Geçerlilik süresi | | Das Enddatum muss nach dem Startdatum liegen. | End date must be after start date. | La fecha de fin debe ser posterior a la de inicio. | La date de fin doit être postérieure à la date de début. | La data di fine deve essere successiva alla data di inizio. | De einddatum moet na de startdatum liggen. | Slutdatumet måste ligga efter startdatumet. | Bitiş tarihi başlangıç tarihinden sonra olmalıdır. | | Rabattcode bearbeiten | Edit discount code | Editar código de descuento | Modifier le code de remise | Modifica il codice sconto | Kortingscode bewerken | Redigera rabattkod | İndirim kodunu düzenle | | Max. Verwendungen | Max. uses | Usos máx. | Utilisations max. | Utilizzi max. | Max. gebruik | Max antal användningar | Azami kullanım | | Max. pro Kunde | Max. per customer | Máx. por cliente | Max. par client | Max. per cliente | Max. per klant | Max per kund | Müşteri başına azami | | Nur für den ersten Termin | First visit only | Solo primera visita | Première visite uniquement | Solo prima visita | Alleen eerste bezoek | Endast första besöket | Yalnızca ilk ziyaret | | Mindestbestellwert | Minimum order amount | Importe mínimo del pedido | Montant minimum de commande | Importo minimo dell'ordine | Minimale bestelwaarde | Lägsta ordervärde | Asgari sipariş tutarı | | Rabatt | Discount | Descuento | Remise | Sconto | Korting | Rabatt | İndirim | | Rabatt auswählen | Select a discount | Seleccionar descuento | Sélectionner une remise | Seleziona sconto | Korting selecteren | Välj rabatt | İndirim seçin | | Rabattcode eingeben | Enter discount code | Introducir código de descuento | Saisir un code de remise | Inserisci codice sconto | Kortingscode invoeren | Ange rabattkod | İndirim kodunu girin | | Anwenden / Übernehmen | Apply | Aplicar | Appliquer | Applica | Toepassen | Använd / Verkställ | Uygula | | Öffentliche Seite | Public page | Página pública | Page publique | Pagina pubblica | Openbare pagina | Offentlig sida | Herkese Açık Sayfa | | BELIEBT | POPULAR | POPULAR | POPULAIRE | POPOLARE | POPULAIR | POPULÄR | POPÜLER | | Eigene Seite | Own page | Página propia | Page dédiée | Pagina dedicata | Eigen pagina | Egen sida | Kendi sayfası | | Ungültiger Rabattcode | Invalid discount code | Código de descuento no válido | Code de remise invalide | Codice sconto non valido | Ongeldige kortingscode | Ogiltig rabattkod | Geçersiz indirim kodu | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Beschreibung (optional) | Description (optional) | Descripción (opcional) | Description (facultatif) | Descrizione (opzionale) | Beschrijving (optioneel) | Beskrivning (valfritt) | Açıklama (isteğe bağlı) | | Rabatttyp | Discount type | Tipo de descuento | Type de remise | Tipo di sconto | Kortingstype | Rabattyp | İndirim türü | --- # Set up a loyalty card (stamp card) Menu: Marketing & website → Win customers back → Loyalty program In the dashboard: https://app.terminz.com/manager/marketing/loyalty Who: Managers with the “Create and Edit Customers” permission, starting with the Complete plan. There is no time card for medical practices and clinics. Updated: 2026-10-20 · https://terminz.com/en/help/treuekarte # Set up a loyalty card (stamp card) With the stamp card, regular customers receive a bonus without anyone having to enter a code or do any calculations. Each completed appointment fills a box on the card, and when the last box is filled, Terminz automatically applies the bonus. You can find the page in the menu under **Marketing & website → Win customers back → Loyalty program** (`/manager/marketing/loyalty`). The menu item is labeled “Loyalty program”; the cards themselves are labeled “Stamp card”. A location has a loyalty program. The settings apply to the location selected at the top of the dashboard. ## How the Card Works - **A stamp after the appointment:** Each completed appointment earns a stamp. Cancellations and “No-show” never count. - **The bonus on the next booking:** If the card is just one stamp away from being full, Terminz automatically deducts the bonus on the Nth appointment, whether online or at the register. After that, the card starts over. - **Your team has the last word:** During the appointment, your team can waive the bonus (“Don't redeem bonus”). It will then carry over to the next visit. - **Paper cards:** Appointments before the start date and imported appointments do not count. You must manually enter stamps from a paper card into the customer file. The bonus is applied after a promotion and a discount code (see “Create a promotion for services” and “Create, Limit, and Manage Discount Codes”) and is never higher than the remaining balance. ## Settings The **Program active** toggle is located at the top. As long as it's off, no one collects stamps and no bonus is deducted. Stamps already collected are retained. On the right (below on mobile), a preview shows a sample card with a message as customers see it (“3 more appointments until a €10.00 bonus”) and a line indicating whether the card is enabled. In the “Stamp card” section, you set the following: - **Spaces on the card:** A number between 2 and 50; default is 10. Each completed appointment fills one field; the last field is the bonus. - **Reward:** First the type, **Amount** or **Percentage**, then the amount. For “Amount”, a fixed euro amount (default €10.00) greater than 0; for “Percentage”, an integer from 1 to 100. A fixed amount costs the same for every service, while a percentage increases with the price. One row shows an example of an appointment for €45.00. - **Redeemable for:** Number of days from 1 to 3650 during which the earned bonus can be redeemed. The default is “No time limit”; in this case, the bonus remains valid until it is redeemed. Use **Set a time limit** to set a time limit (default is 180 days), and use **Remove time limit** to remove it. The stamps themselves never expire. - **Counts from:** Date. Only appointments completed on or after this date earn stamps. Previous visits and imported appointments never count. If you leave the field blank (“From switching on”), the date used is the day you activate the card, based on the time zone of your location. - **Text for the booking page:** A short text of up to 120 characters that appears on your booking page. Suggestion: “Every 10th appointment: €10.00 bonus.” Leave the field blank if you don't want to promote the card. Changes won't take effect until you tap **Save** in the bar at the bottom (“You have unsaved changes”). If a value is incorrect, a message will appear there directing you to the relevant field (“2 to 50 spaces”, “Bonus missing”, “Time limit missing”), and the “Save” button will be disabled. ## Where the card appears The page itself specifies where the setting takes effect: customer account, booking page, checkout, receipt, and emails to customers. Customers can see how full their card is in their account, during booking, and in the confirmation. ## In the customer file In a customer's file (Customer List → Customer), the card appears as tab “Stamp card” with “3 of 10” and the fields. - **Add stamps:** for stamps from a paper card or from before Terminz. You select “Number of stamps” (1 to 50), can add a note (for example, “Paper card transferred”), and confirm with “Add N stamps.” Terminz keeps track of who added how many. - **Record objection:** Anyone who disputes the stamp card will no longer collect stamps. Any outstanding bonus expires—even if it's already reserved for an appointment—and the card resets to 0. With **Include again**, the person starts collecting again from 0; previous stamps are not reinstated. Only readmit someone once the objection has been withdrawn. ## Medical Practices and Clinics There is no stamp card for medical practices: “How often someone visits a practice is considered health data.” Instead of the settings, “No stamp card for practices” appears there, and no stamp card appears on the booking page or in the customer account. ## Privacy Policy If your location's privacy policy does not yet mention the stamp card, a note with **Update from template** will appear at the top of the page. This simply inserts the “Loyalty Program (Stamp Card)” (and “Direct Marketing”) sections from the current template; the rest of your text remains unchanged. If your text has been rewritten too extensively, this won't happen automatically, and you'll need to reinsert the template under “Legal Information” (see “Upload your legal notice, privacy policy, and terms of service”). ## Old Points Program If a location still uses the previous points program, the selection “Which program runs” appears at the very top with two cards: **Stamp card: every Nth appointment** and “Points per euro” (“Your previous program with points and tiers”). For the points program, set **Points per euro** (at least 0.1) and the thresholds **Silver threshold**, **Gold threshold**, and **Platinum threshold**. They must be in ascending order; otherwise, Terminz will refuse to save the changes. Points cannot be redeemed. New locations won't see this selection; they'll start with the stamp card. The Bronze threshold and welcome points cannot be set on this page. ## Frequently Asked Questions **Why am I not getting a stamp for a visit?** Check to see if the appointment is complete, if the date is within “Counts from”, and if it is not an imported appointment. Cancellations and “No-show” never count. **Can I withdraw a bonus for an appointment?** Yes, in the appointment with “Don't redeem bonus”. The bonus is deducted from this appointment and remains available for the next visit. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Marketing & Website | Marketing & website | Marketing y sitio web | Marketing et site web | Marketing e sito | Marketing & website | Marketing & webbplats | Marketing ve web sitesi | | Kunden zurückholen | Win customers back | Recupera clientes | Faire revenir les clients | Riconquista i clienti | Klanten terugwinnen | Vinn tillbaka kunder | Müşterileri geri kazanın | | Treueprogramm | Loyalty program | Programa de fidelización | Programme de fidélité | Programma fedeltà | Loyaliteitsprogramma | Lojalitetsprogram | Sadakat programı | | Programm aktiv | Program active | Programa activo | Programme actif | Programma attivo | Programma actief | Programmet aktivt | Program etkin | | Betrag | Amount | Importe | Montant | Importo | Bedrag | Belopp | Tutar | | Prozent | Percentage | Porcentaje | Pourcentage | Percentuale | Percentage | Procent | Yüzde | | Frist festlegen | Set a time limit | Fijar un plazo | Fixer un délai | Imposta una scadenza | Termijn instellen | Ange tidsgräns | Süre belirleyin | | Frist entfernen | Remove time limit | Quitar el plazo | Supprimer le délai | Rimuovi la scadenza | Termijn verwijderen | Ta bort tidsgräns | Süreyi kaldırın | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Wieder aufnehmen | Include again | Volver a incluir | Réintégrer | Riammetti | Weer opnemen | Ta med igen | Yeniden dahil et | | Vorlage aktualisieren | Update from template | Actualizar desde la plantilla | Mettre à jour depuis le modèle | Aggiorna dal modello | Bijwerken vanuit sjabloon | Uppdatera från mallen | Şablondan güncelle | | Stempelkarte: jeder N-te Termin | Stamp card: every Nth appointment | Tarjeta de sellos: cada N.ª cita | Carte de fidélité : chaque Ne rendez-vous | Carta fedeltà: ogni N° appuntamento | Stempelkaart: elke N-de afspraak | Stämpelkort: var N:e besök | Damga kartı: her N. randevu | | Punkte pro Euro | Points per euro | Puntos por euro | Points par euro | Punti per euro | Punten per euro | Poäng per euro | Euro başına puan | | Silber-Schwelle | Silver threshold | Umbral plata | Seuil argent | Soglia argento | Zilverdrempel | Silvertröskeln | Gümüş eşiği | | Gold-Schwelle | Gold threshold | Umbral oro | Seuil or | Soglia oro | Gouddrempel | Guldtröskeln | Altın eşiği | | Platin-Schwelle | Platinum threshold | Umbral platino | Seuil platine | Soglia platino | Platinumdrempel | Platinumtröskeln | Platin eşiği | | Stempelkarte | Stamp card | Tarjeta de sellos | Carte de fidélité | Carta fedeltà | Stempelkaart | Stämpelkort | Damga kartı | | Nicht erschienen | No-show | No se presentó | Absent | Non presentato | Niet verschenen | Uteblev | Gelmedi | | Bonus nicht einlösen | Don't redeem bonus | No canjear el bono | Ne pas utiliser le bonus | Non usare il bonus | Bonus niet inwisselen | Lös inte in bonusen | Bonusu kullanma | | Ohne Frist | No time limit | Sin plazo | Sans délai | Senza scadenza | Geen termijn | Ingen tidsgräns | Süre sınırı yok | | Ab dem Einschalten | From switching on | Desde la activación | Dès l’activation | Dall’attivazione | Vanaf het inschakelen | Från aktiveringen | Etkinleştirildiği günden itibaren | | Du hast ungespeicherte Änderungen | You have unsaved changes | Tienes cambios sin guardar | Vous avez des modifications non enregistrées | Hai modifiche non salvate | Je hebt niet-opgeslagen wijzigingen | Du har osparade ändringar | Kaydedilmemiş değişiklikleriniz var | | 2 bis 50 Felder | 2 to 50 spaces | De 2 a 50 casillas | 2 à 50 cases | Da 2 a 50 caselle | 2 tot 50 vakjes | 2 till 50 rutor | 2 ile 50 alan | | Bonus fehlt | Bonus missing | Falta el bono | Bonus manquant | Bonus mancante | Bonus ontbreekt | Bonus saknas | Bonus eksik | | Frist fehlt | Time limit missing | Falta el plazo | Délai manquant | Scadenza mancante | Termijn ontbreekt | Tidsgräns saknas | Süre eksik | | Anzahl Stempel | Number of stamps | Número de sellos | Nombre de tampons | Numero di timbri | Aantal stempels | Antal stämplar | Damga sayısı | | Keine Stempelkarte für Praxen | No stamp card for practices | Sin tarjeta de sellos para consultas | Pas de carte de fidélité pour les cabinets | Nessuna carta fedeltà per gli studi medici | Geen stempelkaart voor praktijken | Inget stämpelkort för mottagningar | Muayenehaneler için damga kartı yok | | Welches Programm läuft | Which program runs | Qué programa está activo | Programme en cours | Quale programma è attivo | Welk programma loopt | Vilket program som gäller | Hangi program çalışıyor | | Zählt ab | Counts from | Cuenta desde | Compte à partir du | Conta dal | Telt vanaf | Räknas från | Sayım başlangıcı | | Felder auf der Karte | Spaces on the card | Casillas en la tarjeta | Cases sur la carte | Caselle sulla carta | Vakjes op de kaart | Rutor på kortet | Karttaki alan sayısı | | Bonus | Reward | Bono | Bonus | Bonus | Bonus | Bonus | Bonus | | Einlösbar für | Redeemable for | Canjeable durante | Utilisable pendant | Utilizzabile per | In te wisselen gedurende | Kan lösas in under | Kullanım süresi | | Text für die Buchungsseite | Text for the booking page | Texto para la página de reservas | Texte pour la page de réservation | Testo per la pagina di prenotazione | Tekst voor de boekingspagina | Text för bokningssidan | Rezervasyon sayfası metni | --- # Set Up, Publish, and Share Your Website Menu: Marketing & website → Website & Google → Your website In the dashboard: https://app.terminz.com/manager/marketing/website Who: Managers with the “Change Business Settings” permission, starting with the Komplett plan. Publishing and withdrawing also requires “Edit Public Business Page.” The line “Google Profile” appears only with “Send Promotional Emails and SMS.” Updated: 2026-10-20 · https://terminz.com/en/help/deine-website # Set Up, Publish, and Share Your Website Each location has a public page featuring services, the team, hours of operation, reviews, and a booking button. You'll find the central settings for this in the menu under **Marketing & website → Website & Google → Your website** (`/manager/marketing/website`). Here you can set the address, publish or unpublish the page, share the QR code, and see how many visitors are coming. You can change the appearance and content in the editor under “Edit website” (see “Designing the Website in the Editor”). The page belongs to the location selected at the top of the dashboard. If you have multiple locations, there's a location selection field at the very top. Next to the title, a small help text (“How to build your page”) explains the page when you visit it for the first time. ## Initial Setup: The Wizard As long as the location doesn't have a template yet and the page has never been published, Terminz displays three steps instead of the main menu: **Template**, **Your look**, and **Publish**. Use **Back** to go back one step. 1. **Template:** Tap a layout. It's applied immediately, and the wizard continues. The layout determines which sections the page has and in what order. Colors and content remain yours, and you can change the layout later. 2. **Your look:** “Cover image”, “Logo”, “Primary color”, and the description of your location. Press **Next** to save the color and, if changed, the description. Everything can be changed later in the editor. 3. **Publish:** In field “Your page address”, you specify the web address (“How customers find your page”). Two buttons: - **Publish now** saves the address, enables the location's public page, publishes the page, and opens the editor. - **Later** saves the URL and enables the site's public page, but leaves the page as a draft and opens the editor. It won't be visible until you activate it later. Both buttons are disabled as long as the address is too short, already taken, or still under review. The rules for the address are listed below. Before publishing, the legal notice and privacy policy must be complete. If they are missing, the step displays the warning “Complete your legal pages”, and Terminz rejects the publication with the message: “Before the page goes live, the legal notice and privacy policy must be complete.” Below the wizard, the fields for address, domain, and sharing are already available. ## The Dashboard Once the Site Is Set Up From top to bottom: **Warning regarding the legal notice and privacy policy.** If either document is missing or still contains placeholder text, “Complete your legal pages” appears with **Complete now**. The button leads to the legal pages (see “Upload your legal notice, privacy policy, and terms of service”). If the site is already live, it indicates that something is missing; before publishing, it indicates that the site cannot go live otherwise. **Header card.** It displays the page title and **Open editor** on the right. Below that are two cards: - **Public page** (“Your info and marketing page”) with the status **Live**, **Hidden**, or **Draft**. The page is “Live” when it is published and the site's public page is active. “Hidden” means: published, but the site's public page is turned off; visitors will then see “not found.” “Draft” means: not published. Below that is the address with **Copy link** (followed by “URL copied”) and **Open in new tab**. - **Turn on** activates the site's public page and publishes the page. This won't work without a complete legal notice and a complete privacy policy, and you'll receive a message to that effect. - **Turn off** (only if the page is live) queries “Disable” with the text “Your page becomes a draft. Customers can no longer see it.”. After that, “Unpublished” appears there. The toggle for the location's public page remains on. - **Booking page** (“Online appointment booking”) with the status **Live** or **Off**, its address, and **Manage**. This leads to “Set Up Booking Rules”. You turn online booking on and off there, not here. Below the cards is a sentence explaining what this means for your customers, for example “Customers find your page and book their appointment right there.” or, if the page is a draft and online booking is turned off, “Your page is still a draft and online booking is off. Nobody sees it until you publish it.” **“How far your page is”.** This block only appears as long as something is missing. It counts (“3 more items, then your page will look complete.”) and lists the items that are still pending. If you tap one, you'll jump to where you can complete it: - “Upload a cover image” and “Write a description”: to section “Cover image & description” in the editor. Only an image you've uploaded counts as a cover photo—not the default image. - “Upload your logo”: to “Logo & colours” in the editor. Again, only an image you've uploaded counts. - “Show photos”: to the gallery in the editor. One photo is enough. - “Enter opening hours”: to the section for business hours in the editor. - “Create your services”: to page “Services”. - “Imprint & privacy policy”: to the legal pages. **Group “Where customers find you”.** Two lines: - **Web address** displays your page's address (“No address yet”, unless one is already set). Tapping it opens window “Web address”. - **Own domain** displays the status of your own domain and links to “Your Own Domain for Your Website”. **Group “Look and content”.** Five lines, each leading to the editor or to the legal pages: - **Sections** (“Order, show or hide what your page shows”) - **Logo & colours** (“Logo, cover photo and your page colour”) - **Fonts & shapes** (“How headings, buttons and spacing look”) - **Get found on Google** (“The title and text Google and WhatsApp show about you”) - **Legal pages** (“Imprint, privacy & terms”). If something is missing, it will say “Imprint or privacy policy missing”. **Group “Share”.** Line **Widgets for your website** shows whether you have enabled widgets for third-party sites (see “Embed the booking widget on an external website”). The line **Google Profile** links to Google (“Hours, photos and booking button on Google”) and appears only if your plan and permissions allow it. **QR Codes.** The block “QR codes for your page” appears as soon as the page has an address. It displays the QR code for the **Public Page** and for **Booking page**; you can toggle between them, but only for the options that are enabled. You can copy the address (“Copy URL”) and view it in a new tab (“Preview”). The code is permanently valid and always redirects to your current page, even if the address changes. Below that, “Poster and cards” offers three print formats: “Poster A4” (one sheet for a window or wall), “Counter card A5” (for a counter), and “Cards” (eight cards on an A4 sheet to cut out). If pop-ups are blocked when printing, allow pop-ups for Terminz. **Numbers.** A bar displays “Views”, “Rating” (average with count, otherwise a line), and “Published on”. Below that is “Page analytics” for the last 30 days with “Page views”, “Unique visitors”, “Bounce rate”, “Avg. Time on Page”, “Booking clicks”, “Phone clicks”, and “Contact forms”, as well as two trend charts. If the page has no visitors yet, it shows “No analytics data available yet”. **Versions.** Only visible once the page exists: “Version history”. It is described below. ## Setting the Web Address In the “Where customers find you” group, tap **Web address**. The window explains: All links to your page, to the booking, and in the QR code are generated from this address. - You only type the latter part. The first part is fixed. - Lowercase letters, numbers, and hyphens are allowed. Everything else is converted to a hyphen; double hyphens become a single hyphen; hyphens at the beginning and end are omitted. Example: “Salon Mirela!” becomes “salon-mirela”. - Minimum of 3 characters. If shorter, the dialog displays “Slug must be at least 3 characters long”. - Terminz checks half a second after the last entry to see if the address is available. A checkmark and “This address is free” mean available; an X with “This slug is already taken” means taken. - If you change an existing address, the window displays the new address (“after saving”) and warns: Old links will redirect to the new address, and your QR codes will continue to work. Replace the link wherever possible anyway; the redirect won't last forever. - **Save address** is only active once the address has been changed, is valid, and is available. After that, “Your page is now at …” appears at the top. ## Version History The “Version history” saves versions of your page. Use **Create snapshot** to create a version, optionally with a “Label (optional)” such as “Before the redesign.” Each version is assigned a number (“Version 3”). For each version, there are **Restore** and **Delete**. When restoring, Terminz prompts “Restore snapshot?” and warns: The current page content will be replaced. A version contains the page title, the Google title, the Google description, and the keywords, as well as the order of the sections and the layout. Colors, fonts, photos, and section entries such as questions or galleries are not included and remain unchanged during restoration. ## Frequently Asked Questions **Why can't customers see my page?** Check the status on the map “Public page”. For “Draft”, enter **Turn on**; do the same for “Hidden”. If that doesn't work, the legal notice or privacy policy is missing. **Can I deactivate the page but keep online booking enabled?** Yes. **Turn off** sets the page to draft mode. You control whether customers can book online in the booking rules. If the page is a draft and booking is enabled, only those with the booking link can book. **How do I change colors, text, and photos?** Use **Open editor**. Page “Designing the Website in the Editor” describes each section. **Where do I post a QR code?** In block “QR codes for your page”, go to “Poster and cards” to print the poster, display stand, or cards. The code will continue to work even after a change of address. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Marketing & Website | Marketing & website | Marketing y sitio web | Marketing et site web | Marketing e sito | Marketing & website | Marketing & webbplats | Marketing ve web sitesi | | Website & Google | Website & Google | Sitio web y Google | Site web et Google | Sito e Google | Website & Google | Webbplats & Google | Web sitesi ve Google | | Deine Website | Your website | Tu sitio web | Votre site web | Il tuo sito | Je website | Din webbplats | Web siteniz | | Vorlage | Template | Plantilla | Modèle | Modello | Sjabloon | Mall | Şablon | | Dein Auftritt | Your look | Tu imagen | Votre image | Il tuo aspetto | Je uitstraling | Ditt utseende | Görünümünüz | | Veröffentlichen | Publish | Publicar | Publier | Pubblica | Publiceren | Publicera | Yayınla | | Zurück | Back | Atrás | Retour | Indietro | Terug | Tillbaka | Geri | | Weiter / Als Nächstes | Next | Siguiente | Suivant / Prochaine étape | Avanti / Prossimo passo | Volgende / Volgende stap | Nästa / Nästa steg | İleri / Sıradaki | | Jetzt veröffentlichen | Publish now | Publicar ahora | Publier maintenant | Pubblica ora | Nu publiceren | Publicera nu | Şimdi yayınla | | Später | Later | Más tarde | Plus tard | Più tardi | Later | Senare | Daha sonra | | Jetzt vervollständigen | Complete now | Completar ahora | Compléter maintenant | Completa ora | Nu aanvullen | Komplettera nu | Şimdi tamamla | | Im Editor bearbeiten | Open editor | Editar en el editor | Modifier dans l'éditeur | Modifica nell'editor | Bewerken in editor | Redigera i redigeraren | Düzenleyicide düzenle | | Öffentliche Seite | Public page | Página pública | Page publique | Pagina pubblica | Openbare pagina | Offentlig sida | Herkese Açık Sayfa | | Live | Live | Activa / En línea / En vivo / Activo | En ligne | Online | Live | Live | Yayında | | Versteckt | Hidden | Oculto | Masqué | Nascosto | Verborgen | Dolt | Gizli | | Entwurf | Draft | Borrador | Brouillon | Bozza | Concept | Utkast | Taslak | | Link kopieren | Copy link | Copiar enlace | Copier le lien | Copia link | Link kopiëren | Kopiera länk | Bağlantıyı kopyala | | In neuem Tab öffnen | Open in new tab | Abrir en una pestaña nueva | Ouvrir dans un nouvel onglet | Apri in una nuova scheda | Openen in nieuw tabblad | Öppna i ny flik | Yeni sekmede aç | | Aktivieren | Turn on | Activar | Activer | Attiva | Inschakelen | Aktivera | Aç | | Modus beenden / Ausschalten | Turn off | Desactivar modo / Desactivar | Désactiver le mode / Désactiver | Disattiva modalità / Disattiva | Modus uitschakelen / Uitschakelen | Stäng av läget / Stäng av | Modu kapat / Kapat | | Buchungsseite | Booking page | Página de reservas | Page de réservation | Pagina di prenotazione | Boekingspagina | Bokningssida | Rezervasyon sayfası | | Aus | Off | Desactivado | Désactivé | Spento | Uit | Av | Kapalı | | Verwalten | Manage | Gestionar | Gérer | Gestisci | Beheren | Hantera | Yönet | | Webadresse | Web address | Dirección web | Adresse web | Indirizzo web | Webadres | Webbadress | Web adresi | | Eigene Domain | Own domain | Dominio propio | Domaine personnalisé | Dominio personalizzato | Eigen domein | Egen domän | Özel alan adı | | Bereiche | Sections | Secciones | Sections | Sezioni | Secties | Sektioner | Bölümler | | Logo & Farben | Logo & colours | Logo y colores | Logo et couleurs | Logo e colori | Logo & kleuren | Logga & färger | Logo ve renkler | | Schrift & Formen | Fonts & shapes | Letras y formas | Polices et formes | Caratteri e forme | Lettertype & vormen | Typsnitt & former | Yazı tipi ve şekiller | | Bei Google gefunden werden | Get found on Google | Aparecer en Google | Être trouvé sur Google | Farsi trovare su Google | Gevonden worden op Google | Synas på Google | Google'da bulunmak | | Rechtliche Seiten | Legal pages | Páginas legales | Pages légales | Pagine legali | Juridische pagina's | Juridiska sidor | Yasal Sayfalar | | Widgets für deine Website | Widgets for your website | Widgets para tu sitio web | Widgets pour votre site web | Widget per il tuo sito web | Widgets voor je website | Widgetar för din webbplats | Web siteniz için widget'lar | | Google-Profil | Google Profile | Perfil de Google | Profil Google | Profilo Google | Google-profiel | Google-profil | Google Profili | | Adresse speichern | Save address | Guardar dirección | Enregistrer l'adresse | Salva indirizzo | Adres opslaan | Spara adress | Adresi kaydet | | Snapshot erstellen | Create snapshot | Crear instantánea | Créer un instantané | Crea snapshot | Snapshot maken | Skapa ögonblicksbild | Anlık Görüntü Oluştur | | Wiederherstellen | Restore | Restaurar | Restaurer | Ripristina | Herstellen | Återställ | Geri yükle | | Löschen | Delete | Eliminar | Supprimer | Elimina | Verwijderen | Radera | Sil | | Website bearbeiten | Edit website | Editar sitio web | Modifier le site | Modifica sito | Website bewerken | Redigera webbplats | Web sitesini düzenle | | So baust du deine Seite | How to build your page | Cómo montar tu página | Comment construire votre page | Come costruire la tua pagina | Zo bouw je je pagina | Så bygger du din sida | Sayfanızı nasıl oluşturursunuz | | Titelbild | Cover image | Imagen de portada | Image de couverture | Immagine di copertina | Omslagafbeelding | Omslagsbild | Kapak görseli | | Logo | Logo | Logotipo | Logo | Logo | Logo | Logotyp | Logo | | Primärfarbe | Primary color | Color primario | Couleur principale | Colore primario | Primaire kleur | Primärfärg | Ana renk | | Adresse deiner Seite | Your page address | Dirección de tu página | Adresse de votre page | Indirizzo della tua pagina | Adres van je pagina | Adress till din sida | Sayfanızın adresi | | So finden Kunden deine Seite | How customers find your page | Cómo los clientes encuentran tu página | Comment les clients trouvent votre page | Come i clienti trovano la tua pagina | Zo vinden klanten je pagina | Så här hittar kunder din sida | Müşteriler sayfanızı böyle bulur | | Rechtliche Seiten vervollständigen | Complete your legal pages | Completa las páginas legales | Compléter les pages légales | Completa le pagine legali | Juridische pagina's aanvullen | Komplettera juridiska sidor | Yasal sayfaları tamamlayın | | Deine Info- und Marketingseite | Your info and marketing page | Tu página de información y marketing | Votre page d'information et marketing | La tua pagina informativa e di marketing | Je info- en marketingpagina | Din informations- och marknadssida | Bilgi ve tanıtım sayfanız | | URL kopiert | URL copied | URL copiada | URL copiée | URL copiato | URL gekopieerd | URL kopierad | URL kopyalandı | | Deaktivieren | Disable | Desactivar | Désactiver | Disattiva | Uitschakelen | Inaktivera | Devre dışı bırak | | Deine Seite wird zum Entwurf. Kunden können sie nicht mehr sehen. | Your page becomes a draft. Customers can no longer see it. | Tu página pasará a ser un borrador. Los clientes ya no podrán verla. | Votre page deviendra un brouillon. Les clients ne pourront plus la voir. | La tua pagina diventerà una bozza. I clienti non potranno più vederla. | Je pagina wordt een concept. Klanten kunnen deze niet meer zien. | Din sida blir ett utkast. Kunder kan inte längre se den. | Sayfanız taslağa dönüşür. Müşteriler artık göremez. | | Zurückgezogen | Unpublished | Retirada | Dépubliée | Ritirata | Teruggetrokken | Avpublicerad | Yayından kaldırıldı | | Online-Terminbuchung | Online appointment booking | Reserva de citas en línea | Prise de rendez-vous en ligne | Prenotazione appuntamenti online | Online afspraken boeken | Onlinebokning | Çevrimiçi randevu alma | | Kunden finden deine Seite und buchen ihren Termin direkt dort. | Customers find your page and book their appointment right there. | Los clientes encuentran tu página y reservan su cita directamente allí. | Les clients trouvent votre page et y réservent directement leur rendez-vous. | I clienti trovano la tua pagina e prenotano l'appuntamento direttamente lì. | Klanten vinden je pagina en boeken hun afspraak daar meteen. | Kunder hittar din sida och bokar sin tid direkt där. | Müşteriler sayfanızı buluyor ve randevularını doğrudan orada alıyor. | | Deine Seite ist noch ein Entwurf und Online-Buchung ist aus. Bis zur Veröffentlichung sieht sie niemand. | Your page is still a draft and online booking is off. Nobody sees it until you publish it. | Tu página sigue siendo un borrador y la reserva online está desactivada. Nadie la ve hasta que la publiques. | Votre page est encore un brouillon et la réservation en ligne est désactivée. Personne ne la voit tant qu'elle n'est pas publiée. | La tua pagina è ancora una bozza e la prenotazione online è disattivata. Nessuno la vede finché non la pubblichi. | Je pagina is nog een concept en online boeken staat uit. Niemand ziet haar tot je publiceert. | Din sida är fortfarande ett utkast och onlinebokning är avstängd. Ingen ser den förrän du publicerar. | Sayfanız hâlâ taslak ve online randevu kapalı. Yayınlamadan kimse göremez. | | So weit ist deine Seite | How far your page is | Cómo va tu página | Où en est votre page | A che punto è la tua pagina | Hoe ver je pagina is | Så långt har din sida kommit | Sayfanızın durumu | | Titelbild hochladen | Upload a cover image | Subir imagen de portada | Ajouter une image de couverture | Carica un'immagine di copertina | Omslagfoto uploaden | Ladda upp en omslagsbild | Kapak görseli yükleyin | | Beschreibung schreiben | Write a description | Escribir una descripción | Rédiger une description | Scrivi una descrizione | Beschrijving schrijven | Skriv en beskrivning | Açıklama yazın | | Titelbild & Beschreibung | Cover image & description | Portada y descripción | Image de couverture et description | Copertina e descrizione | Omslagfoto & beschrijving | Omslagsbild och beskrivning | Kapak görseli ve açıklama | | Logo hochladen | Upload your logo | Subir tu logo | Ajouter votre logo | Carica il tuo logo | Logo uploaden | Ladda upp din logotyp | Logonuzu yükleyin | | Fotos zeigen | Show photos | Mostrar fotos | Montrer des photos | Mostra delle foto | Foto's tonen | Visa bilder | Fotoğraf gösterin | | Öffnungszeiten eintragen | Enter opening hours | Indicar horario | Indiquer les horaires | Inserisci gli orari | Openingstijden invullen | Fyll i öppettider | Çalışma saatlerini girin | | Leistungen anlegen | Create your services | Crear servicios | Créer des prestations | Crea i servizi | Diensten aanmaken | Lägg upp tjänster | Hizmet ekleyin | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | | Impressum & Datenschutz | Imprint & privacy policy | Aviso legal y privacidad | Mentions légales et confidentialité | Note legali e privacy | Colofon & privacy | Företagsuppgifter och integritet | Künye ve gizlilik | | Wo Kunden dich finden | Where customers find you | Dónde te encuentran los clientes | Où les clients vous trouvent | Dove ti trovano i clienti | Waar klanten je vinden | Där kunder hittar dig | Müşteriler sizi nerede bulur | | Noch keine Adresse | No address yet | Aún sin dirección | Pas encore d'adresse | Ancora nessun indirizzo | Nog geen adres | Ingen adress än | Henüz adres yok | | Aussehen und Inhalt | Look and content | Aspecto y contenido | Apparence et contenu | Aspetto e contenuti | Uiterlijk en inhoud | Utseende och innehåll | Görünüm ve içerik | | Reihenfolge festlegen, ein- und ausblenden | Order, show or hide what your page shows | Ordena, muestra u oculta lo que enseña tu página | Ordonner, afficher ou masquer ce que montre votre page | Ordina, mostra o nascondi ciò che mostra la tua pagina | Volgorde bepalen, tonen of verbergen | Ordna, visa eller dölj det din sida visar | Sayfanızda görünenleri sıralayın, gösterin veya gizleyin | | Logo, Titelbild und die Farbe deiner Seite | Logo, cover photo and your page colour | Logo, foto de portada y el color de tu página | Logo, photo de couverture et la couleur de votre page | Logo, foto di copertina e il colore della tua pagina | Logo, omslagfoto en de kleur van je pagina | Logga, omslagsbild och färgen på din sida | Logo, kapak fotoğrafı ve sayfanızın rengi | | Wie Überschriften, Knöpfe und Abstände aussehen | How headings, buttons and spacing look | Cómo se ven los títulos, botones y espacios | L’aspect des titres, des boutons et des espacements | Come appaiono titoli, pulsanti e spazi | Hoe koppen, knoppen en ruimtes eruitzien | Hur rubriker, knappar och avstånd ser ut | Başlıkların, düğmelerin ve boşlukların görünümü | | Titel und Text, die Google und WhatsApp über dich zeigen | The title and text Google and WhatsApp show about you | El título y el texto que Google y WhatsApp muestran de ti | Le titre et le texte que Google et WhatsApp affichent à votre sujet | Il titolo e il testo che Google e WhatsApp mostrano di te | De titel en tekst die Google en WhatsApp over je tonen | Titeln och texten som Google och WhatsApp visar om dig | Google ve WhatsApp'ın sizin hakkınızda gösterdiği başlık ve metin | | Impressum, Datenschutz & AGB | Imprint, privacy & terms | Aviso legal, privacidad y términos | Mentions légales, confidentialité et CGV | Impressum, privacy e termini e condizioni | Impressum, privacybeleid & algemene voorwaarden | Impressum, integritetspolicy och allmänna villkor | İşletme bilgileri, gizlilik politikası ve kullanım şartları | | Impressum oder Datenschutz fehlt | Imprint or privacy policy missing | Falta el aviso legal o la política de privacidad | Mentions légales ou politique de confidentialité manquantes | Mancano note legali o informativa privacy | Colofon of privacyverklaring ontbreekt | Impressum eller integritetspolicy saknas | Künye veya gizlilik politikası eksik | | Teilen | Share | Compartir | Partager | Condividi | Delen | Dela | Paylaş | | Öffnungszeiten, Fotos und Termin-Knopf bei Google | Hours, photos and booking button on Google | Horario, fotos y botón de reserva en Google | Horaires, photos et bouton de réservation sur Google | Orari, foto e pulsante di prenotazione su Google | Openingstijden, foto's en boekknop op Google | Öppettider, bilder och bokningsknapp på Google | Google'da çalışma saatleri, fotoğraflar ve randevu düğmesi | | QR-Codes für deine Seite | QR codes for your page | Códigos QR para tu página | Codes QR pour votre page | Codici QR per la tua pagina | QR-codes voor je pagina | QR-koder till din sida | Sayfanız için QR kodları | | URL kopieren | Copy URL | Copiar URL | Copier l'URL | Copia URL | URL kopiëren | Kopiera URL | URL'yi Kopyala | | Vorschau | Preview | Vista previa | Aperçu | Anteprima | Voorbeeld | Förhandsgranskning | Önizleme | | Aushang und Karten | Poster and cards | Cartel y tarjetas | Affiche et cartes | Poster e bigliettini | Poster en kaartjes | Affisch och kort | Afiş ve kartlar | | Aushang A4 | Poster A4 | Cartel A4 | Affiche A4 | Poster A4 | Poster A4 | Affisch A4 | A4 afiş | | Aufsteller A5 | Counter card A5 | Tarjeta de mostrador A5 | Chevalet A5 | Cartellino A5 | Toonbankkaart A5 | Diskkort A5 | A5 tezgah kartı | | Karten | Cards | Tarjetas | Cartes | Schede | Kaarten | Kort | Kartlar | | Aufrufe | Views | Visitas | Vues | Visualizzazioni | Weergaven | Visningar | Görüntülenme | | Bewertung | Rating | Valoración | Évaluation | Valutazione | Beoordeling | Betyg | Puan | | Veröffentlicht am | Published on | Publicada el | Publiée le | Pubblicata il | Gepubliceerd op | Publicerad den | Yayınlanma tarihi | | Seitenanalyse | Page analytics | Analítica de la página | Analytiques de la page | Analisi della pagina | Paginaanalyse | Sidanalys | Sayfa Analitiği | | Seitenaufrufe | Page views | Visitas a la página | Vues de la page | Visualizzazioni pagina | Paginaweergaven | Sidvisningar | Sayfa Görüntüleme | | Einzelbesucher | Unique visitors | Visitantes únicos | Visiteurs uniques | Visitatori unici | Unieke bezoekers | Unika besökare | Tekil Ziyaretçi | | Absprungrate | Bounce rate | Tasa de rebote | Taux de rebond | Frequenza di rimbalzo | Bouncepercentage | Avvisningsfrekvens | Hemen Çıkma Oranı | | Durchschn. Verweildauer | Avg. Time on Page | Tiempo medio en la página | Temps moyen sur la page | Tempo medio sulla pagina | Gem. tijd op pagina | Genomsnittlig tid på sidan | Ort. Sayfada Geçirilen Süre | | Buchungsklicks | Booking clicks | Clics de reserva | Clics de réservation | Clic di prenotazione | Boekingskliks | Bokningsklick | Rezervasyon Tıklamaları | | Telefonanrufe | Phone clicks | Clics en teléfono | Clics téléphoniques | Clic sul telefono | Telefoongesprekken | Telefonklick | Telefon Tıklamaları | | Kontaktformulare | Contact forms | Formularios de contacto | Formulaires de contact | Moduli di contatto | Contactformulieren | Kontaktformulär | İletişim Formları | | Noch keine Analysedaten verfügbar | No analytics data available yet | Aún no hay datos de analítica disponibles | Aucune donnée analytique disponible pour le moment | Nessun dato analitico disponibile | Nog geen analysegegevens beschikbaar | Inga analysdata tillgängliga ännu | Henüz analitik verisi yok | | Versionsverlauf | Version history | Historial de versiones | Historique des versions | Cronologia versioni | Versiegeschiedenis | Versionshistorik | Sürüm Geçmişi | | Slug muss mindestens 3 Zeichen lang sein | Slug must be at least 3 characters long | El slug debe tener al menos 3 caracteres | Le slug doit comporter au moins 3 caractères | Lo slug deve essere lungo almeno 3 caratteri | Slug moet minimaal 3 tekens lang zijn | Slug måste vara minst 3 tecken lång | Slug en az 3 karakter uzunluğunda olmalıdır | | Diese Adresse ist frei | This address is free | Esta dirección está libre | Cette adresse est libre | Questo indirizzo è libero | Dit adres is vrij | Den här adressen är ledig | Bu adres uygun | | Dieser Slug ist bereits vergeben | This slug is already taken | Este slug ya está en uso | Ce slug est déjà utilisé | Questo slug è già in uso | Deze slug is al in gebruik | Den här sluggen är redan tagen | Bu slug zaten kullanılmaktadır | | nach dem Speichern | after saving | tras guardar | après l'enregistrement | dopo il salvataggio | na het opslaan | efter sparande | kaydettikten sonra | | Bezeichnung (optional) | Label (optional) | Etiqueta (opcional) | Libellé (facultatif) | Etichetta (opzionale) | Label (optioneel) | Etikett (valfritt) | Etiket (isteğe bağlı) | | Snapshot wiederherstellen? | Restore snapshot? | ¿Restaurar la instantánea? | Restaurer l’instantané ? | Ripristinare lo snapshot? | Snapshot herstellen? | Återställ ögonblicksbilden? | Anlık görüntü geri yüklensin mi? | --- # Designing the Website in the Editor Menu: Marketing & website → Website & Google → Edit website In the dashboard: https://app.terminz.com/manager/marketing/website/editor Who: Managers with the “Change Business Settings” permission, starting with the Komplett plan. Publishing and taking the page offline also requires the “Edit Public Business Page” permission. Only Terminz Support can modify custom CSS. Updated: 2026-10-20 · https://terminz.com/en/help/website-bearbeiten # Designing the Website in the Editor In the editor, you build your location's public page: which sections it includes, their order and layout, and the colors, photos, and text used. You'll find it in the menu under **Marketing & website → Website & Google → Edit website** (`/manager/marketing/website/editor`) or at “Your website” via **Open editor** (see “Set Up, Publish, and Share Your Website”). It edits the page for the location selected at the top of the dashboard. If the location does not yet have a page, “No public page yet” will appear there with the “Go to settings” button. You can then create the page at “Your website”. ## Editor Layout There is a bar at the top: - on the left, the arrow **My page** (back to “Your website”), the location name, and the status **Live**, **Hidden**, or **Draft**; - in the center on the computer, three preview buttons: “Desktop preview”, “Tablet preview”, and “Phone preview”; - on the right, **Publish**, as long as the page isn't live. Once it's live, the menu “More actions” with **View page** and **Take offline** appears there instead. On the left (on a computer) or below (on a mobile device) is the list of all your settings; on the right is the preview of your actual page. On a mobile device, you can switch between the two using **Edit** and **Preview**, and the bar with **Hide preview** and **Show preview** closes the small preview above the list. If you tap an area in the preview, that area opens on the left for editing. The editor's URL supports direct links: `?panel=brand`, `?panel=design`, `?panel=content`, and `?panel=advanced` open one of the four settings fields; `?section=` opens a section, such as `?section=gallery` or `?section=faq`; and `?panel=legal` takes you to the legal pages. ### Save and Discard Any changes you make to the page itself in the editor are not saved until you confirm them. As soon as something changes, the bar “Unsaved changes” appears at the bottom with **Save** and **Discard**. “Discard” prompts you first “Discard changes?” and explains: “All unsaved changes will be lost.” If you exit the editor using the arrow **My page**, Terminz asks the same question. If you close the tab with unsaved changes, the browser will warn you. After saving, the preview reloads. Saving also updates the location description (“Description saved”). The process is different for anything that has entries in its own list, such as Gallery, Questions, Equipment, Certifications, Insurance, Areas of Expertise, My Texts, Business Hours, Reviews, and Discount Codes. Each window saves these entries separately when adding, editing, or deleting them, without using the toolbar. The logo, cover image, and icon in the browser tab also upload immediately. ### Publishing and Taking Offline **Publish** activates the location's public page and publishes the site. Terminz will reject this if the legal notice and privacy policy are incomplete (see “Upload your legal notice, privacy policy, and terms of service”). For this, you'll also need the “Edit Public Business Page” permission. **Take offline** prompts “Take page offline?” and explains: “Your page will no longer be publicly reachable. You can publish it again at any time.” The page becomes a draft, but the toggle for the location's public page remains on. You also need “Edit Public Business Page” for this. ## The Start List The list on the left has four sections, from top to bottom. **“How far your page is”** lists what's still missing to make the page look complete: cover photo, description, logo, services, photos, hours of operation, legal notice, and privacy policy. Tapping an item takes you directly to where you can complete it. Once all items are complete, “Everything important is in, and your page is online.” appears there, or, for a draft, “Everything important is in. All that's left is to publish.” **“On your page”** lists the sections currently on the page. Each line has: - a handle **Drag to reorder**: dragging moves the section; the order applies to the page. This can also be done with the keyboard; - a name and a status bar, for example, “2 Questions” or “No services created yet”. A yellow dot in front of it means something important is missing here; - an eye icon to show or hide the section (“Hide …”, “Show …”). A hidden section displays “Hidden”; - an arrow that opens the section for editing. **“Not on your page yet”** indicates sections that only appear once you add the first entry (“These sections appear as soon as you add the first entry.”). Use **Add** to open the section and create the first entry. These are Gallery, Before & After, Promotions & Offers, Products, Equipment, FAQs, Certifications, Insurance, Areas of Expertise, and Custom Text. The other sections (Header, Services, Team, Reviews, Contact Information, Map, Hours, Social Media Links) are always included in the list. **“Look & settings”** has five lines: “Logo & colours”, “Fonts & shapes”, “Get found on Google”, “Advanced”, and “Legal pages”. The last one exits the editor and opens the page for the legal notice, privacy policy, and terms of service. If there are unsaved changes, Terminz will ask if you want to discard them first. ## Editing a Section When you click on a section, its page opens on the left. From top to bottom: 1. a sentence describing what the section is; 2. the section's content (described below depending on the section); 3. **Heading** with **Title** (up to 80 characters) and **Subtitle** (up to 200 characters). If you leave a field blank, the default title will appear there. This applies only to Services, Team, Gallery, Before & After, Reviews, Promotions & Offers, Products, Equipment, Frequently Asked Questions, Certifications, Insurance, Areas of Expertise, and Contact Information; 4. **Display style**: small thumbnails from which you select a variant (see below); 5. **Visibility** with the toggle **Show on the page**. If a section doesn't have an entry yet, it will show “Only appears once you add something above.” Title, subtitle, display, and visibility are part of the changes you confirm with **Save**. ### Displays There are fixed layouts for each section. The names on the sketches: - **Header:** Image & Text, Text Only, Large Image, Large Heading, Full Screen. - **Services:** Grid, List, Price Table, Accordion, and Directory (both “For many services”); Large Maps and Magazine (both “For a few services”). - **Team:** Maps, Compact Grid, Portfolio, List of Names. - **Reviews:** Swipe, Grid, Minimal, Like a Feed. - **Gallery:** Photo Wall, Slide, Grid. - **Contact details:** Two-Column, Full Width, Map. - **Before / after:** Slide, Side-by-Side. - **Promotions & offers:** Cards, One Large, List. - **Products:** Automatic (“Adapts to how many there are”), Large Cards (“For a few products”), Shelf, Swipe (“For many products”), List. - **Amenities:** Compact, Grid, List. - **Frequent questions:** Accordion, Two-column, All open. Certifications, Insurance, Areas of Expertise, Custom Text, Map, Hours of Operation, and Social Media Links have no variants. ## The Sections and Their Content **Header** (“Cover image & description”). Here you upload the **Cover image** (Note: “The large picture at the very top. Landscape works best, at least 1600 pixels wide.”, up to 10 MB) and enter the **Description** for your location. The description can be up to 400 characters long; a counter shows the current count, and it appears in large text below the location's name. Both apply to the page; the description is the same as for the location itself. **Services, Team, and Products.** The content comes from the catalog. This section displays only a note and a button for actual maintenance: **Open services**, **Open staff page**, **Open products**. For products, any item with “Show on your page” enabled will appear. **Gallery.** Clicking **Add** opens “Add photos to gallery”. You can select one or more images (JPG, PNG, or WebP, up to 10 MB each). For each image, you can enter **Title (optional)** and **Description (optional)**. A toggle switch **All photos visible on public page** applies to all images. You can't upload anything until you've selected a photo and checked the box **Every recognisable person agreed to publication and I can prove it, or nobody is recognisable.**. For children and teenagers under 18, you'll also need parental consent. Images are automatically optimized. You can edit an existing photo in window “Edit photo” using **Services in this photo** (the photo appears with these services and links directly from the gallery to the booking), **Image description** (for screen readers and search engines, up to 300 characters), and **Visible on your page**. **Before / After.** Use **Add** to select a **Before image** and a **After image** (up to 10 MB each), and optionally a **Service** (the pair will then appear at the very top of the page for this service), **Title (optional)** and **Description (optional)**. To upload, both images must be selected and consent must be confirmed. The window notes that, pursuant to Section 11 of the German Law on the Advertising of Medicinal Products, you may not display before-and-after photos of cosmetic surgery or injectable treatments for advertising purposes. When editing, only the title, description, and visibility settings change. To replace the images, delete the entry and create a new one. **Reviews.** Here you can choose which approved reviews appear at the top. If you don't make a selection, the page displays the most recent ones. **Add** opens “Select a review”; there, go to **Select** in the review section. Selected reviews can be dragged and removed. Only approved reviews are displayed (see “Read, Approve, and Respond to Reviews”). **Promotions & Offers.** The list shows your discount codes. The toggle **Show on public page** for each code determines whether it appears on the page. Only for codes that are displayed can you edit “Public display”: a **Badge (optional)** (for example, NEW), a description, **Mark as featured**, and the **Sort order**. **Manage discounts** takes you to the discount code page (see “Create, Limit, and Manage Discount Codes”), where you can create the codes yourself. **Features.** **Add** opens “Add amenity” with **Icon** (searchable, grouped by topic), **Label** (for example, “Free wiFi”), and **Visible on public page**. **Frequently Asked Questions.** If the list is empty, Terminz offers “Typical questions you can use” with **Use**, covering topics such as online booking, rescheduling, payment, parking, and first appointments. Use **Own question** or **Add FAQ** to create your own: **Question** and **Answer** (both required), **Category (optional)** (for example, “Prices”), and **Visible on public page**. **Certifications.** **Name** (required, for example, “ISO 9001”), **Issuer (optional)**, **Logo URL (optional)** (link to an image), **Valid until (optional)** (date field), and **Visible on public page**. **Insurance.** **Name** (Required, for example, “AOK”), **Insurance type** (Public health insurance or private health insurance), **Logo URL (optional)**, and **Visible on public page**. **Practice Areas.** **Name** (required), **Description (optional)**, **Icon** (Hammer, Business Law, Real Estate, Family Law), and **Visible on public page**. This section is intended for businesses such as law firms that advertise their areas of practice. **Custom Text.** Custom sections with a heading and text, such as “About Us.” Each block has a **Block type** (required): text, heading, image, call-to-action, divider, or custom HTML. The fields you see depend on the type: - **Title** for text, heading, call-to-action, and image; - **Content** for text, heading, and custom HTML; - **Image URL** for Image and Call-to-Action; - **Link URL** for Call-to-Action and Image; - **Button text** only for Call-to-Action; - **Visible on page** for every type. A divider has no other fields. **Contact Information.** This section displays your location's phone number, email, and address. If any information is missing, it will show “No phone number added”, “No email address added”, or “No address added”. Clicking **Edit** opens a window with the location's contact information (see “Change your address, email, phone number, and social media profiles”). The **Show as separate page** toggle moves the contact to a separate `/kontakt` page instead of placing it on the home page. The navigation link then leads there. **Map.** A map showing your address. There's nothing to configure except the visibility toggle. **Hours of Operation.** Here you can manage the same hours as under Settings → Location → Hours of Operation & Closed Days (see “Set opening hours and display time zone”). Terminz notes: These hours apply to the entire business; changes affect all areas, not just the public page. Each day, you can create or edit an entry: **Weekday** (days that have already been assigned are locked), **Opening time** and **Closing time**, the toggles **Closed**, **24 hours**, and **Note (optional)**—for example, “By appointment only.” You can save and delete entries for each day without using the toolbar. “Add day” adds additional days until all 7 days are configured. Unlike the settings page, the entries in this section also include the note and “24 hours”. **Social Media Links.** This section displays the profiles associated with the location. You cannot change them here; the **Edit in Location & contact** button takes you to the management page. If none exist yet, “No social media links yet” appears there. ## Logo & Colors The “Logo & colours” (“Logo, cover photo and your page colour”) field contains: - **Logo:** square, appears in the top-left corner of your page and on the booking page, up to 5 MB. - **Cover image:** same as in the header, up to 10 MB. - **Colours:** the color of your page, which you select from “Suggested colors” or enter as a hex code under **Or enter your hex code**. If the text on buttons in this color is difficult to read or barely stands out from the background, Terminz will warn you. - **Color scheme:** **Light**, **Dark**, or **Custom**. When “Custom” is selected, **Text color** and **Background color** appear. - **Review stars:** the color of the stars. The logo and cover image are saved immediately upon upload. The colors are among the changes you confirm with **Save**. ## Fonts & Shapes The field “Fonts & shapes” (“How headings, buttons and spacing look”) contains: - **Style presets:** Five templates (Minimal, Warm, Magazine, Bold, Classic) that set the font, shapes, and spacing all at once. Your colors and content remain the same. If you've made any changes by hand, it will say “Your own style. Tap a preset to start over.” - **Type:** **Body font** and **Headings** (or “Same as body”), each from “System default”, Inter, Roboto, Open Sans, Montserrat, DM Sans, Poppins, Space Grotesk, Playfair Display, Lora, Fraunces, and Cormorant Garamond. In addition, **Heading weight** (Automatic, Light, Normal, Bold) and **Lettering** (Normal or LARGE). - **Shapes:** **Button shape** (Round, Like the Corners, Square) and **Corners of cards & images** (Square, Light, Medium, Round). - **Spacing & background:** **Space between sections** (Compact, Normal, Spacious) and **Section background** (Solid Color, Alternating, With Brand Color). - **Page structure:** displays the selected layout. **Choose another structure** opens “Choose a layout”. A layout determines which sections the page has and in what order; colors, font, and logo remain the same. Clicking **Use this layout** saves it immediately and reloads the page. If you have unsaved changes, Terminz will ask you to confirm via “Discard unsaved changes?” first, because they will be lost in the process. Below that, set **How sections are arranged** (Strips, Cards, Single Column) and **Width on a computer** (Narrow, Normal, Wide, Full Width). On a mobile device, the page always uses the full width. ## Getting Found on Google The “Get found on Google” (“The title and text Google and WhatsApp show about you”) field controls what someone sees when they search for you on Google or receive your link via WhatsApp. At the top, “How you appear on Google” shows a preview. The fields: - **Title on Google:** the large line in search results; on WhatsApp, it appears in bold above the link. Keep it under 60 characters, otherwise Google will truncate it. If you leave this field blank, Google will automatically display a title based on your location's name. - **Text under the title:** two lines below the title. Google truncates the text after about 155 characters. If you leave this field blank, Google will display the beginning of your description or a general sentence including the name and location. - **Search words:** separated by commas, for example, your services, your neighborhood, your city. Google pays little attention to this list. It helps you write, as the check shows whether the terms appear in the title or text. Each field has a question mark with a good example and a weak example. The **Ready for Google** check shows how far along you are: whether the title is a good length (shorter than 30 characters is too short), the text (under 70 characters is too short), and whether your keywords appear in the title or text. ## Advanced Field “Advanced” (“Browser tab icon and booking button”) contains: - **Browser tab icon:** the small image that appears before your page's name in bookmarks and on your phone's home screen. It must be square, at least 512 × 512 pixels, in PNG, JPG, or WebP format, and no larger than 5 MB. If it isn't square, Terminz will crop it to a square. As long as you don't upload one, the page will display the Terminz icon. In Google search results, it will only appear next to the address if the page is hosted under your own domain. It saves immediately upon upload. - **Show the “Book appointment” button:** “The button appears on your page while online booking is on.” You can set whether customers can book online in the booking rules. - **Custom CSS:** Up to 50,000 characters; inserted directly into the page. Only Terminz support staff can view and edit this field. If your page uses custom CSS, you'll see a note stating that only Terminz support can make changes. ## Frequently Asked Questions **I made a change, but the page isn't showing it.** Check to see if the “Unsaved changes” bar is at the bottom, and tap **Save**. Entries in lists such as the gallery or FAQs, however, are saved as soon as you add them. **Why is a section missing from the page?** Sections like Gallery, Frequently Asked Questions, or Products only appear once the first entry has been added. Also, “Hidden” in the list indicates that you've turned off the eye icon. **How do I change the order of the sections?** In the list “On your page”, use the handle **Drag to reorder** and confirm with **Save**. You can change the entire layout under “Fonts & shapes” using **Choose another structure**. **How do I change the color of the buttons?** Select the color for your page under “Logo & colours”. You can change the shape of the buttons under “Fonts & shapes”. **Where do I enter the phone number or address?** In the “Contact details” section using **Edit**, or directly under Settings → Location → Address & Contact. **Can I offer a page in another language?** There is no language switch in the editor. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Marketing & Website | Marketing & website | Marketing y sitio web | Marketing et site web | Marketing e sito | Marketing & website | Marketing & webbplats | Marketing ve web sitesi | | Website & Google | Website & Google | Sitio web y Google | Site web et Google | Sito e Google | Website & Google | Webbplats & Google | Web sitesi ve Google | | Website bearbeiten | Edit website | Editar sitio web | Modifier le site | Modifica sito | Website bewerken | Redigera webbplats | Web sitesini düzenle | | Im Editor bearbeiten | Open editor | Editar en el editor | Modifier dans l'éditeur | Modifica nell'editor | Bewerken in editor | Redigera i redigeraren | Düzenleyicide düzenle | | Meine Seite | My page | Mi página | Ma page | La mia pagina | Mijn pagina | Min sida | Sayfam | | Live | Live | Activa / En línea / En vivo / Activo | En ligne | Online | Live | Live | Yayında | | Versteckt | Hidden | Oculto | Masqué | Nascosto | Verborgen | Dolt | Gizli | | Entwurf | Draft | Borrador | Brouillon | Bozza | Concept | Utkast | Taslak | | Veröffentlichen | Publish | Publicar | Publier | Pubblica | Publiceren | Publicera | Yayınla | | Seite ansehen | View page | Ver página | Voir la page | Vedi pagina | Pagina bekijken | Visa sidan | Sayfayı gör | | Offline nehmen | Take offline | Retirar de línea | Mettre hors ligne | Metti offline | Offline halen | Ta offline | Yayından kaldır | | Bearbeiten | Edit | Editar | Modifier | Modifica | Bewerken | Redigera | Düzenle | | Vorschau | Preview | Vista previa | Aperçu | Anteprima | Voorbeeld | Förhandsgranskning | Önizleme | | Vorschau ausblenden | Hide preview | Ocultar vista previa | Masquer l’aperçu | Nascondi anteprima | Voorbeeld verbergen | Dölj förhandsvisning | Önizlemeyi gizle | | Vorschau einblenden | Show preview | Mostrar vista previa | Afficher l’aperçu | Mostra anteprima | Voorbeeld tonen | Visa förhandsvisning | Önizlemeyi göster | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Verwerfen | Discard | Descartar | Annuler | Annulla | Verwerpen | Ångra | Vazgeç | | Zum Sortieren ziehen / Zum Umsortieren ziehen | Drag to reorder | Arrastra para ordenar / Arrastra para reordenar | Glissez pour réordonner / Faites glisser pour réordonner | Trascina per ordinare / Trascina per riordinare | Sleep om te sorteren / Sleep om te herordenen | Dra för att sortera / Dra för att ändra ordning | Sıralamak için sürükleyin | | Hinzufügen | Add | Añadir | Ajouter | Aggiungi | Toevoegen | Lägg till | Ekle | | Überschrift | Heading | Encabezado | Titre / En-tête | Titolo / Intestazione | Koptekst / Kop | Rubrik | Başlık / Başlık alanı | | Titel | Title | Título | Titre | Titolo | Titel | Titel | Başlık | | Untertitel | Subtitle | Subtítulo | Sous-titre | Sottotitolo | Ondertitel | Underrubrik | Alt başlık | | Darstellung | Display style | Presentación | Présentation | Aspetto | Weergave | Visning | Görünüm | | Sichtbarkeit | Visibility | Visibilidad | Visibilité | Visibilità | Zichtbaarheid | Synlighet | Görünürlük | | Auf der Seite zeigen | Show on the page | Mostrar en la página | Afficher sur la page | Mostra sulla pagina | Op de pagina tonen | Visa på sidan | Sayfada göster | | Kopfbereich | Header | Cabecera | En-tête | Intestazione | Kop | Sidhuvud | Üst bölüm | | Titelbild | Cover image | Imagen de portada | Image de couverture | Immagine di copertina | Omslagafbeelding | Omslagsbild | Kapak görseli | | Beschreibung | Description | Descripción | Description | Descrizione | Beschrijving / Omschrijving | Beskrivning | Açıklama | | Leistungen öffnen | Open services | Abrir servicios | Ouvrir les prestations | Apri i servizi | Diensten openen | Öppna tjänster | Hizmetleri aç | | Mitarbeiterseite öffnen | Open staff page | Abrir página de personal | Ouvrir la page du personnel | Apri pagina del personale | Personeelspagina openen | Öppna personalsidan | Personel sayfasını aç | | Produkte öffnen | Open products | Abrir productos | Ouvrir les produits | Apri prodotti | Producten openen | Öppna produkter | Ürünleri aç | | Titel (optional) | Title (optional) | Título (opcional) | Titre (facultatif) | Titolo (opzionale) | Titel (optioneel) | Titel (valfritt) | Başlık (isteğe bağlı) | | Beschreibung (optional) | Description (optional) | Descripción (opcional) | Description (facultatif) | Descrizione (opzionale) | Beschrijving (optioneel) | Beskrivning (valfritt) | Açıklama (isteğe bağlı) | | Alle Fotos auf der öffentlichen Seite sichtbar | All photos visible on public page | Todas las fotos visibles en la página pública | Toutes les photos visibles sur la page publique | Tutte le foto visibili sulla pagina pubblica | Alle foto's zichtbaar op de openbare pagina | Alla foton synliga på den offentliga sidan | Tüm fotoğraflar herkese açık sayfada görünür | | Jede erkennbare Person hat der Veröffentlichung zugestimmt und ich kann das nachweisen, oder niemand ist erkennbar. | Every recognisable person agreed to publication and I can prove it, or nobody is recognisable. | Todas las personas reconocibles han aceptado la publicación y puedo demostrarlo, o no se reconoce a nadie. | Chaque personne reconnaissable a consenti à la publication et je peux le prouver, ou personne n'est reconnaissable. | Ogni persona riconoscibile ha acconsentito alla pubblicazione e posso dimostrarlo, oppure nessuno è riconoscibile. | Iedere herkenbare persoon heeft ingestemd met publicatie en ik kan dat aantonen, of er is niemand herkenbaar. | Varje igenkännbar person har godkänt publiceringen och jag kan visa det, eller så går ingen att känna igen. | Tanınabilen her kişi yayınlanmayı kabul etti ve bunu kanıtlayabilirim ya da kimse tanınamıyor. | | Leistungen auf diesem Foto | Services in this photo | Servicios en esta foto | Prestations sur cette photo | Servizi in questa foto | Diensten op deze foto | Tjänster på det här fotot | Bu fotoğraftaki hizmetler | | Bildbeschreibung | Image description | Descripción de la imagen | Description de l'image | Descrizione dell'immagine | Afbeeldingsbeschrijving | Bildbeskrivning | Görsel açıklaması | | Auf deiner Seite sichtbar | Visible on your page | Visible en tu página | Visible sur votre page | Visibile sulla tua pagina | Zichtbaar op je pagina | Synlig på din sida | Sayfanızda görünür | | Vorher-Bild | Before image | Imagen antes | Image avant | Immagine prima | Afbeelding voor | Före-bild | Önce görseli | | Nachher-Bild | After image | Imagen después | Image après | Immagine dopo | Afbeelding na | Efter-bild | Sonra görseli | | Leistung / Dienstleistung | Service | Servicio | Prestation | Servizio | Dienst | Tjänst | Hizmet | | Auswählen | Select | Seleccionar | Sélectionner | Seleziona | Selecteren | Välj | Seç | | Auf öffentlicher Seite zeigen | Show on public page | Mostrar en la página pública | Afficher sur la page publique | Mostra sulla pagina pubblica | Tonen op openbare pagina | Visa på offentlig sida | Herkese açık sayfada göster | | Badge (optional) | Badge (optional) | Insignia (opcional) | Badge (facultatif) | Badge (opzionale) | Badge (optioneel) | Märke (valfritt) | Rozet (isteğe bağlı) | | Als hervorgehoben markieren | Mark as featured | Marcar como destacado | Marquer comme mis en avant | Contrassegna come in evidenza | Markeren als uitgelicht | Markera som utvald | Öne çıkan olarak işaretle | | Reihenfolge | Sort order | Orden | Ordre d'affichage | Ordine | Volgorde | Sorteringsordning | Sıralama | | Rabatte verwalten | Manage discounts | Gestionar descuentos | Gérer les remises | Gestisci sconti | Kortingen beheren | Hantera rabatter | İndirimleri yönet | | Icon | Icon | Icono | Icône | Icona | Pictogram | Ikon | İkon | | Bezeichnung | Label | Etiqueta | Libellé | Etichetta | Aanduiding | Etikett | Etiket | | Sichtbar auf der öffentlichen Seite | Visible on public page | Visible en la página pública | Visible sur la page publique | Visibile sulla pagina pubblica | Zichtbaar op openbare pagina | Synlig på offentlig sida | Herkese açık sayfada görünür | | Übernehmen | Use | Usar | Reprendre | Usa | Overnemen | Använd | Kullan | | Eigene Frage | Own question | Pregunta propia | Votre question | Domanda tua | Eigen vraag | Egen fråga | Kendi sorunuz | | FAQ hinzufügen | Add FAQ | Añadir FAQ | Ajouter une FAQ | Aggiungi FAQ | FAQ toevoegen | Lägg till FAQ | SSS ekle | | Frage | Question | Pregunta | Question | Domanda | Vraag | Fråga | Soru | | Antwort | Answer | Respuesta | Réponse | Risposta | Antwoord | Svar | Cevap | | Kategorie (optional) | Category (optional) | Categoría (opcional) | Catégorie (facultatif) | Categoria (opzionale) | Categorie (optioneel) | Kategori (valfritt) | Kategori (isteğe bağlı) | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Aussteller (optional) | Issuer (optional) | Emisor (opcional) | Émetteur (facultatif) | Emittente (opzionale) | Uitgever (optioneel) | Utfärdare (valfritt) | Veren Kurum (isteğe bağlı) | | Logo-URL (optional) | Logo URL (optional) | URL del logotipo (opcional) | URL du logo (facultatif) | URL logo (opzionale) | Logo-URL (optioneel) | Logotyp-URL (valfritt) | Logo URL (isteğe bağlı) | | Gültig bis (optional) | Valid until (optional) | Válido hasta (opcional) | Valide jusqu'au (facultatif) | Valido fino al (opzionale) | Geldig tot (optioneel) | Giltig till (valfritt) | Geçerlilik tarihi (isteğe bağlı) | | Versicherungsart | Insurance type | Tipo de seguro | Type d'assurance | Tipo di assicurazione | Verzekeringstype | Försäkringstyp | Sigorta Türü | | Blockierungstyp / Art des Blocks | Block type | Tipo de bloqueo / Tipo de bloque | Type de blocage / Type de bloc | Tipo di blocco | Blokkadetype / Bloktype | Blockeringstyp / Blocktyp | Engelleme Türü / Blok türü | | Inhalt | Content | Contenido | Contenu | Contenuto | Inhoud | Innehåll | İçerik | | Bild-URL | Image URL | URL de la imagen | URL de l'image | URL immagine | Afbeelding-URL | Bild-URL | Görsel URL | | Link-URL | Link URL | URL del enlace | URL du lien | URL link | Link-URL | Länk-URL | Bağlantı URL'si | | Button-Text | Button text | Texto del botón | Texte du bouton | Testo pulsante | Knoptekst | Knapptext | Düğme Metni | | Auf der Seite sichtbar | Visible on page | Visible en la página | Visible sur la page | Visibile sulla pagina | Zichtbaar op pagina | Synlig på sidan | Sayfada görünür | | Als eigene Seite anzeigen | Show as separate page | Mostrar como página propia | Afficher sur une page dédiée | Visualizza come pagina propria | Als aparte pagina weergeven | Visa som egen sida | Ayrı bir sayfa olarak göster | | Wochentag | Weekday | Día de la semana | Jour de la semaine | Giorno della settimana | Dag van de week | Veckodag | Haftanın günü | | Öffnungszeit | Opening time | Hora de apertura | Heure d'ouverture | Orario di apertura | Openingstijd | Öppningstid | Açılış saati | | Schließzeit | Closing time | Hora de cierre | Heure de fermeture | Orario di chiusura | Sluitingstijd | Stängningstid | Kapanış saati | | Geschlossen | Closed | Cerrado | Fermé | Chiuso | Gesloten | Stängd | Kapatıldı / Kapalı | | 24 Stunden | 24 hours | 24 horas | 24 heures | 24 ore | 24 uur | 24 timmar | 24 saat | | Notiz (optional) | Note (optional) | Nota (opcional) | Note (facultatif) | Nota (facoltativa) | Opmerking (optioneel) | Anteckning (valfritt) | Not (isteğe bağlı) | | In Standort & Kontakt bearbeiten | Edit in Location & contact | Editar en Ubicación y contacto | Modifier dans Établissement et contact | Modifica in Sede e contatti | Bewerken in Vestiging & contact | Redigera under Plats och kontakt | Konum ve iletişim'de düzenle | | Oder gib deinen Hex-Code ein | Or enter your hex code | O introduce tu código hex | Ou saisissez votre code hex | Oppure inserisci il tuo codice hex | Of voer je hexcode in | Eller ange din hex-kod | Veya hex kodunuzu girin | | Hell / Leicht | Light | Claro / Fino | Clair / Fin | Chiaro / Leggero | Licht | Ljust / Tunn | Açık / İnce | | Dunkel | Dark | Oscuro | Sombre | Scuro | Donker | Mörkt | Koyu | | Eigene | Custom | Personalizado | Personnalisé | Personalizzato | Eigen | Eget | Özel | | Textfarbe | Text color | Color de texto | Couleur du texte | Colore testo | Tekstkleur | Textfärg | Metin rengi | | Hintergrundfarbe | Background color | Color de fondo | Couleur de fond | Colore sfondo | Achtergrondkleur | Bakgrundsfärg | Arka plan rengi | | Textschrift | Body font | Fuente del texto | Police du texte | Carattere del testo | Tekstlettertype | Brödtext | Metin yazı tipi | | Überschriften | Headings | Títulos | Titres | Titoli | Koppen | Rubriker | Başlıklar | | Stärke der Überschriften | Heading weight | Grosor de los títulos | Graisse des titres | Spessore dei titoli | Dikte van koppen | Rubrikernas tjocklek | Başlık kalınlığı | | Schreibweise | Lettering | Escritura | Casse | Scrittura | Schrijfwijze | Skrivsätt | Yazım | | Form der Knöpfe | Button shape | Forma de los botones | Forme des boutons | Forma dei pulsanti | Vorm van de knoppen | Knapparnas form | Düğmelerin şekli | | Ecken von Karten & Bildern | Corners of cards & images | Esquinas de tarjetas e imágenes | Coins des cartes et images | Angoli di schede e immagini | Hoeken van kaarten en afbeeldingen | Hörn på kort och bilder | Kart ve görsel köşeleri | | Abstand zwischen Bereichen | Space between sections | Espacio entre secciones | Espace entre les sections | Spazio tra le sezioni | Ruimte tussen secties | Avstånd mellan sektioner | Bölümler arası boşluk | | Hintergrund der Bereiche | Section background | Fondo de las secciones | Fond des sections | Sfondo delle sezioni | Achtergrond van secties | Sektionernas bakgrund | Bölüm arka planı | | Anderen Aufbau wählen | Choose another structure | Elegir otra estructura | Choisir une autre structure | Scegli un’altra struttura | Andere opbouw kiezen | Välj ett annat upplägg | Başka bir yapı seç | | Layout übernehmen | Use this layout | Aplicar plantilla | Appliquer le modèle | Applica modello | Sjabloon toepassen | Tillämpa mall | Şablonu Uygula | | Anordnung der Bereiche | How sections are arranged | Disposición de las secciones | Disposition des sections | Disposizione delle sezioni | Indeling van de onderdelen | Hur avsnitten ordnas | Bölümlerin düzeni | | Breite am Computer | Width on a computer | Ancho en el ordenador | Largeur sur ordinateur | Larghezza sul computer | Breedte op de computer | Bredd på datorn | Bilgisayardaki genişlik | | Bereit für Google | Ready for Google | Listo para Google | Prêt pour Google | Pronto per Google | Klaar voor Google | Redo för Google | Google'a hazır | | Deine Website | Your website | Tu sitio web | Votre site web | Il tuo sito | Je website | Din webbplats | Web siteniz | | Noch keine öffentliche Seite | No public page yet | Aún no hay página pública | Pas encore de page publique | Nessuna pagina pubblica ancora | Nog geen openbare pagina | Ingen offentlig sida ännu | Henüz genel sayfa yok | | Zu den Einstellungen | Go to settings | Ir a configuración | Aller aux paramètres | Vai alle impostazioni | Naar instellingen | Gå till inställningar | Ayarlara git | | Vorschau am Computer | Desktop preview | Vista en ordenador | Aperçu sur ordinateur | Anteprima su computer | Voorbeeld op computer | Förhandsvisning på dator | Bilgisayar önizlemesi | | Vorschau am Tablet | Tablet preview | Vista en tablet | Aperçu sur tablette | Anteprima su tablet | Voorbeeld op tablet | Förhandsvisning på surfplatta | Tablet önizlemesi | | Vorschau am Handy | Phone preview | Vista en móvil | Aperçu sur téléphone | Anteprima su telefono | Voorbeeld op telefoon | Förhandsvisning på mobil | Telefon önizlemesi | | Weitere Aktionen | More actions | Más acciones | Plus d’actions | Altre azioni | Meer acties | Fler åtgärder | Diğer işlemler | | Ungespeicherte Änderungen | Unsaved changes | Cambios sin guardar | Modifications non enregistrées | Modifiche non salvate | Niet-opgeslagen wijzigingen | Osparade ändringar | Kaydedilmemiş değişiklikler | | Änderungen verwerfen? | Discard changes? | ¿Descartar los cambios? | Abandonner les modifications ? | Annullare le modifiche? | Wijzigingen negeren? | Kasta ändringarna? | Değişiklikler iptal edilsin mi? | | Alle nicht gespeicherten Änderungen gehen verloren. | All unsaved changes will be lost. | Se perderán todos los cambios sin guardar. | Toutes les modifications non enregistrées seront perdues. | Tutte le modifiche non salvate andranno perse. | Alle niet-opgeslagen wijzigingen gaan verloren. | Alla osparade ändringar går förlorade. | Kaydedilmemiş tüm değişiklikler kaybolacak. | | Beschreibung gespeichert | Description saved | Descripción guardada | Description enregistrée | Descrizione salvata | Beschrijving opgeslagen | Beskrivningen har sparats | Açıklama kaydedildi | | Seite offline nehmen? | Take page offline? | ¿Retirar la página de línea? | Mettre la page hors ligne ? | Mettere la pagina offline? | Pagina offline halen? | Ta sidan offline? | Sayfa yayından kaldırılsın mı? | | Deine Seite ist danach nicht mehr öffentlich erreichbar. Du kannst sie jederzeit wieder veröffentlichen. | Your page will no longer be publicly reachable. You can publish it again at any time. | Tu página dejará de ser accesible públicamente. Puedes volver a publicarla en cualquier momento. | Votre page ne sera plus accessible publiquement. Vous pouvez la republier à tout moment. | La tua pagina non sarà più raggiungibile pubblicamente. Puoi ripubblicarla in qualsiasi momento. | Je pagina is daarna niet meer openbaar bereikbaar. Je kunt deze op elk moment opnieuw publiceren. | Din sida blir inte längre publikt tillgänglig. Du kan publicera den igen när som helst. | Sayfanız artık herkese açık olarak erişilebilir olmayacak. Dilediğiniz zaman tekrar yayınlayabilirsiniz. | | So weit ist deine Seite | How far your page is | Cómo va tu página | Où en est votre page | A che punto è la tua pagina | Hoe ver je pagina is | Så långt har din sida kommit | Sayfanızın durumu | | Alles Wichtige ist drin, und deine Seite ist online. | Everything important is in, and your page is online. | Ya está todo lo importante y tu página está en línea. | Tout l'essentiel est là et votre page est en ligne. | C'è tutto l'essenziale e la tua pagina è online. | Alles wat belangrijk is staat erop en je pagina is online. | Allt viktigt finns på plats och din sida är online. | Önemli her şey hazır ve sayfanız yayında. | | Alles Wichtige ist drin. Jetzt nur noch veröffentlichen. | Everything important is in. All that's left is to publish. | Ya está todo lo importante. Solo queda publicar. | Tout l'essentiel est là. Il ne reste plus qu'à publier. | C'è tutto l'essenziale. Manca solo la pubblicazione. | Alles wat belangrijk is staat erop. Nu alleen nog publiceren. | Allt viktigt finns på plats. Nu återstår bara att publicera. | Önemli her şey hazır. Geriye yalnızca yayınlamak kaldı. | | Auf deiner Seite | On your page | En tu página | Sur votre page | Sulla tua pagina | Op je pagina | På din sida | Sayfanızda | | Noch keine Leistungen angelegt | No services created yet | Aún no hay servicios | Aucune prestation pour l'instant | Ancora nessun servizio | Nog geen diensten | Inga tjänster än | Henüz hizmet yok | | Noch nicht auf deiner Seite | Not on your page yet | Aún no está en tu página | Pas encore sur votre page | Non ancora sulla tua pagina | Nog niet op je pagina | Inte på din sida än | Henüz sayfanızda değil | | Diese Bereiche erscheinen, sobald du den ersten Eintrag hinzufügst. | These sections appear as soon as you add the first entry. | Estas secciones aparecen en cuanto añades la primera entrada. | Ces sections apparaissent dès que vous ajoutez la première entrée. | Queste sezioni appaiono appena aggiungi la prima voce. | Deze onderdelen verschijnen zodra je het eerste item toevoegt. | Dessa delar visas så fort du lägger till det första inlägget. | Bu bölümler ilk kaydı eklediğiniz anda görünür. | | Aussehen & Einstellungen | Look & settings | Aspecto y ajustes | Apparence et réglages | Aspetto e impostazioni | Uiterlijk & instellingen | Utseende och inställningar | Görünüm ve ayarlar | | Logo & Farben | Logo & colours | Logo y colores | Logo et couleurs | Logo e colori | Logo & kleuren | Logga & färger | Logo ve renkler | | Schrift & Formen | Fonts & shapes | Letras y formas | Polices et formes | Caratteri e forme | Lettertype & vormen | Typsnitt & former | Yazı tipi ve şekiller | | Bei Google gefunden werden | Get found on Google | Aparecer en Google | Être trouvé sur Google | Farsi trovare su Google | Gevonden worden op Google | Synas på Google | Google'da bulunmak | | Erfahren / Erweitert | Advanced | Avanzado | Avancé / Options avancées | Avanzato / Opzioni avanzate / Avanzate | Gevorderd / Geavanceerd | Avancerad / Avancerat | İleri / Gelişmiş | | Rechtliche Seiten | Legal pages | Páginas legales | Pages légales | Pagine legali | Juridische pagina's | Juridiska sidor | Yasal Sayfalar | | Erscheint erst, wenn du oben etwas hinzufügst. | Only appears once you add something above. | Solo aparece cuando añades algo arriba. | N'apparaît qu'une fois que vous ajoutez quelque chose ci-dessus. | Appare solo dopo che aggiungi qualcosa qui sopra. | Verschijnt pas als je hierboven iets toevoegt. | Visas först när du lägger till något ovan. | Yalnızca yukarıya bir şey eklediğinizde görünür. | | Für viele Leistungen | For many services | Para muchos servicios | Pour beaucoup de prestations | Per molti servizi | Voor veel diensten | För många tjänster | Çok hizmet için | | Für wenige Leistungen | For a few services | Para pocos servicios | Pour peu de prestations | Per pochi servizi | Voor weinig diensten | För få tjänster | Az hizmet için | | Passt sich der Anzahl an | Adapts to how many there are | Se adapta a la cantidad | S'adapte au nombre | Si adatta al numero | Past zich aan het aantal aan | Anpassar sig efter antalet | Sayıya göre uyum sağlar | | Für wenige Produkte | For a few products | Para pocos productos | Pour peu de produits | Per pochi prodotti | Voor een paar producten | För några få produkter | Az sayıda ürün için | | Für viele Produkte | For many products | Para muchos productos | Pour beaucoup de produits | Per molti prodotti | Voor veel producten | För många produkter | Çok sayıda ürün için | | Titelbild & Beschreibung | Cover image & description | Portada y descripción | Image de couverture et description | Copertina e descrizione | Omslagfoto & beschrijving | Omslagsbild och beskrivning | Kapak görseli ve açıklama | | Das große Bild ganz oben. Am besten quer, mindestens 1600 Pixel breit. | The large picture at the very top. Landscape works best, at least 1600 pixels wide. | La imagen grande de arriba. Mejor en horizontal, de al menos 1600 píxeles de ancho. | La grande image tout en haut. De préférence au format paysage, au moins 1600 pixels de large. | L'immagine grande in alto. Meglio orizzontale, larga almeno 1600 pixel. | De grote afbeelding bovenaan. Liefst liggend, minstens 1600 pixels breed. | Den stora bilden högst upp. Helst liggande, minst 1600 pixlar bred. | En üstteki büyük görsel. Tercihen yatay, en az 1600 piksel genişliğinde. | | Auf deiner Seite zeigen | Show on your page | Mostrar en tu página | Afficher sur votre page | Mostra sulla tua pagina | Op je pagina tonen | Visa på din sida | Sayfanızda göster | | Fotos zur Galerie hinzufügen | Add photos to gallery | Añadir fotos a la galería | Ajouter des photos à la galerie | Aggiungi foto alla galleria | Foto's toevoegen aan galerij | Lägg till foton i galleri | Galeriye fotoğraf ekle | | Foto bearbeiten | Edit photo | Editar foto | Modifier la photo | Modifica foto | Foto bewerken | Redigera foto | Fotoğrafı düzenle | | Bewertung auswählen | Select a review | Seleccionar una reseña | Sélectionner un avis | Seleziona una recensione | Een beoordeling selecteren | Välj en recension | Değerlendirme Seçin | | Öffentliche Anzeige / Öffentliche Darstellung | Public display | Visualización pública / Presentación pública | Affichage public | Visualizzazione pubblica | Openbare weergave / Weergave op openbare pagina | Offentlig visning | Halka açık görüntüleme / Herkese Açık Görünüm | | Ausstattung hinzufügen | Add amenity | Añadir instalación | Ajouter un équipement | Aggiungi servizio | Faciliteit toevoegen | Lägg till facilitet | Olanak ekle | | Kostenloses WLAN | Free wiFi | WiFi gratuito | WiFi gratuit | WiFi gratuito | Gratis WiFi | Gratis WiFi | Ücretsiz WiFi | | Typische Fragen, die du übernehmen kannst | Typical questions you can use | Preguntas típicas que puedes usar | Questions types que vous pouvez reprendre | Domande tipiche che puoi usare | Typische vragen die je kunt overnemen | Typiska frågor du kan använda | Kullanabileceğiniz tipik sorular | | Preise | Prices | Precios | Prix | Prezzi | Prijzen | Priser | Fiyatlar | | Keine Telefonnummer hinterlegt | No phone number added | No se ha añadido ningún número de teléfono | Aucun numéro de téléphone renseigné | Nessun numero di telefono aggiunto | Geen telefoonnummer toegevoegd | Inget telefonnummer angivet | Telefon numarası eklenmedi | | Keine E-Mail-Adresse hinterlegt | No email address added | No se ha añadido ninguna dirección de correo | Aucune adresse e-mail renseignée | Nessun indirizzo e-mail aggiunto | Geen e-mailadres toegevoegd | Ingen e-postadress angiven | E-posta adresi eklenmedi | | Keine Adresse hinterlegt | No address added | No se ha añadido ninguna dirección | Aucune adresse renseignée | Nessun indirizzo aggiunto | Geen adres toegevoegd | Ingen adress angiven | Adres eklenmedi | | Tag hinzufügen | Add day | Añadir día | Ajouter un jour | Aggiungi giorno | Dag toevoegen | Lägg till dag | Gün ekle | | Noch keine Social Media Links | No social media links yet | Aún no hay enlaces a redes sociales | Aucun lien de réseau social | Nessun link social media | Nog geen sociale media links | Inga sociala medielänkar ännu | Henüz sosyal medya bağlantısı yok | | Logo, Titelbild und die Farbe deiner Seite | Logo, cover photo and your page colour | Logo, foto de portada y el color de tu página | Logo, photo de couverture et la couleur de votre page | Logo, foto di copertina e il colore della tua pagina | Logo, omslagfoto en de kleur van je pagina | Logga, omslagsbild och färgen på din sida | Logo, kapak fotoğrafı ve sayfanızın rengi | | Vorgeschlagene Farben | Suggested colors | Colores sugeridos | Couleurs suggérées | Colori suggeriti | Voorgestelde kleuren | Föreslagna färger | Önerilen renkler | | Wie Überschriften, Knöpfe und Abstände aussehen | How headings, buttons and spacing look | Cómo se ven los títulos, botones y espacios | L’aspect des titres, des boutons et des espacements | Come appaiono titoli, pulsanti e spazi | Hoe koppen, knoppen en ruimtes eruitzien | Hur rubriker, knappar och avstånd ser ut | Başlıkların, düğmelerin ve boşlukların görünümü | | Eigener Stil. Tippe auf eine Vorlage, um neu anzufangen. | Your own style. Tap a preset to start over. | Estilo propio. Toca una plantilla para empezar de nuevo. | Style personnalisé. Touchez un modèle pour repartir de zéro. | Stile personalizzato. Tocca un modello per ricominciare. | Eigen stijl. Tik op een sjabloon om opnieuw te beginnen. | Egen stil. Tryck på en mall för att börja om. | Kendi stiliniz. Baştan başlamak için bir şablona dokunun. | | Wie der Text | Same as body | Igual que el texto | Comme le texte | Come il testo | Zoals de tekst | Samma som texten | Metinle aynı | | System Standard | System default | Predeterminado del sistema | Police système | Predefinito di sistema | Systeemstandaard | Systemstandard | Sistem varsayılanı | | Layout wählen | Choose a layout | Seleccionar plantilla | Sélectionner un modèle | Seleziona modello | Sjabloon selecteren | Välj mall | Şablon Seçin | | Ungespeicherte Änderungen verwerfen? | Discard unsaved changes? | ¿Descartar los cambios sin guardar? | Abandonner les modifications non enregistrées ? | Scartare le modifiche non salvate? | Niet-opgeslagen wijzigingen verwerpen? | Kasta osparade ändringar? | Kaydedilmemiş değişiklikler silinsin mi? | | Titel und Text, die Google und WhatsApp über dich zeigen | The title and text Google and WhatsApp show about you | El título y el texto que Google y WhatsApp muestran de ti | Le titre et le texte que Google et WhatsApp affichent à votre sujet | Il titolo e il testo che Google e WhatsApp mostrano di te | De titel en tekst die Google en WhatsApp over je tonen | Titeln och texten som Google och WhatsApp visar om dig | Google ve WhatsApp'ın sizin hakkınızda gösterdiği başlık ve metin | | So erscheinst du bei Google | How you appear on Google | Así apareces en Google | Votre apparence sur Google | Come appari su Google | Zo verschijn je op Google | Så syns du på Google | Google'da böyle görünüyorsunuz | | Symbol im Browser-Tab und Buchen-Knopf | Browser tab icon and booking button | Icono de la pestaña y botón de reserva | Icône de l’onglet et bouton de réservation | Icona della scheda e pulsante di prenotazione | Icoon in het browsertabblad en boekknop | Ikon i webbläsarfliken och bokningsknapp | Tarayıcı sekmesi simgesi ve randevu düğmesi | | Termin buchen | Book appointment | Reservar cita | Prendre rendez-vous | Prenota appuntamento | Afspraak boeken | Boka tid | Randevu Al | | Der Knopf erscheint auf deiner Seite, solange Online-Buchung an ist. | The button appears on your page while online booking is on. | El botón aparece en tu página mientras la reserva online esté activada. | Le bouton apparaît sur votre page tant que la réservation en ligne est active. | Il pulsante compare sulla tua pagina finché la prenotazione online è attiva. | De knop verschijnt op je pagina zolang online boeken aan staat. | Knappen visas på din sida så länge onlinebokning är på. | Online randevu açık olduğu sürece düğme sayfanızda görünür. | | Kontaktinformationen | Contact details | Datos de contacto | Coordonnées | Dati di contatto | Contactgegevens | Kontaktuppgifter | İletişim bilgileri | | Titel bei Google | Title on Google | Título en Google | Titre sur Google | Titolo su Google | Titel op Google | Titel på Google | Google'daki başlık | | Text unter dem Titel | Text under the title | Texto bajo el título | Texte sous le titre | Testo sotto il titolo | Tekst onder de titel | Text under titeln | Başlığın altındaki metin | | Suchbegriffe | Search words | Palabras de búsqueda | Mots de recherche | Parole di ricerca | Zoekwoorden | Sökord | Arama kelimeleri | | Benutzerdefiniertes CSS | Custom CSS | CSS personalizado | CSS personnalisé | CSS personalizzato | Aangepaste CSS | Egen CSS | Özel CSS | | Bewertungssterne | Review stars | Estrellas de las reseñas | Étoiles des avis | Stelle delle recensioni | Beoordelingssterren | Betygsstjärnor | Değerlendirme yıldızları | | Knopf „Termin buchen“ zeigen | Show the “Book appointment” button | Mostrar el botón «Reservar cita» | Afficher le bouton « Prendre rendez-vous » | Mostra il pulsante «Prenota appuntamento» | Knop „Afspraak boeken” tonen | Visa knappen ”Boka tid” | “Randevu al” düğmesini göster | --- # Embed the booking widget on an external website Menu: Marketing & website → Website & Google → Your website → Widgets for your website In the dashboard: https://app.terminz.com/manager/marketing/website/widgets Who: Managers with the “Change Business Settings” permission, starting with the Complete plan. Updated: 2026-10-20 · https://terminz.com/en/help/buchungs-widget # Embed the booking widget on an external website A widget displays content about your location on a website other than Terminz: your price list, your opening hours with a map, or your reviews. The code is inserted once; after that, changes made in Terminz will automatically appear on your website. You can find the page via **Marketing & website → Website & Google → Your website** in group “Share” on line **Widgets for your website** (`/manager/marketing/website/widgets`). It applies to the location selected at the top of the dashboard. You save everything on the page at once. As soon as you make a change, a bar appears at the bottom allowing you to save or discard your changes. Changes will only take effect on your website after you save them. The **Reset to defaults** button at the top resets the display of all widgets (Services, Reviews, Contact, and Booking button). The toggle and the websites you've entered remain as they are. ## Four Steps to the Widget 1. **Turn it on.** The toggle **Turn widgets on** (“Show your services, opening hours and reviews right on your own website.”) enables the widgets. Nothing happens without it. 2. **Enter the website.** Under **Your websites**, enter the address where the widget should run. 3. **Select and configure the widget.** The preview next to it immediately shows what the result will look like. 4. **Insert the code.** Under “Code to embed”, copy the code and paste it into the location on your website where you want the widget to appear. ## Your Websites The **Your websites** (“The widget only loads on these addresses. Without an entry it stays empty everywhere.”) section is the sharing list. Use **Add website** to create a row and enter the address, for example `meine-website.de`. The X on the right removes the row. - You can enter the address using `https://` and `www.`; Terminz only saves the computer name (`meine-website.de`). A slash, a path, spaces, and `?` or `#` without a preceding `https://` are not allowed. - Asterisks as placeholders, IP addresses, and names without a period are not allowed. The line turns red with “That does not look like a website address.”. When saving, Terminz rejects an invalid address with the message “'…' is not a valid website address.” - A maximum of 20 websites is allowed (“A location can enter a maximum of 20 websites.”). - If the toggle is on and no website is entered, the page displays a warning (“Add at least one website — otherwise the widget loads nowhere.”) and saving is rejected with the message “Enter at least one website before enabling the widgets.” This restriction prevents anyone from embedding your price list on a third-party site: The widget remains empty at any other address. Below each row, Terminz shows whether the widget is running there: - **Active**: The widget has been loaded in the last 7 days. It also shows the number of views over the last 30 days and the date of the last view. - **Quiet**: The last load was more than 7 days ago. - **No loads yet**: The widget has never been loaded there. If the toggle is enabled, “Is the code already on that page?” appears alongside it, with the link **Get the code**. If requests came from an address that is not (or no longer) in the list, it appears under **No longer allowed** (“These addresses loaded the widget before. While they are not registered, it stays empty there.”) with the **Allow again** button, which adds it back to the list. As long as the widget is running (switch on and at least one website entered), a row with **Registered websites**, **Active**, and **Loads (30 days)** appears above the list. The switch indicates where it is running (“Running on 2 websites.”). If no one has opened the widget yet, it displays “On. As soon as somebody opens your page with the widget on it, you will see it here.” The counters only track visits to URLs from your list and do not store any visitor data. ## Which widget? Under **Which widget?**, you can choose one of four options; your selection determines the preview and the code below. You can embed multiple widgets one after another. - **Services**: Price list with search. - **Location**: Hours, map, contact. - **Reviews**: Stars and gallery. - **Everything**: All three combined. Above each settings section, it indicates which widgets it applies to (“Applies to the selected widget”, “Applies to: …”, or “Applies to every widget”). ## Features The **Services** (“How the price list looks inside the widget.”) section contains: - **Custom layout for the widget**: a toggle switch. When set to “On,” the widget uses the settings you selected in the page editor. When set to “On,” you can choose **Rows with image** (one row per service, image on the left, price on the right), **Cards** (tiles with large images; requires high-quality photos), or **Price list** (very compact, no images, for long lists). Your Appointments page remains unaffected by this. - **How many services**: **Show all**, **The first 12**, or **Custom number** (a number field from 1 to 100). A widget expands to its full height, so the entire price list appears long on a mobile device. - **Images**: **Show if available** (images, as soon as enough services have one), **Always show**, or **Never show** (text and price only). - **Show description**: two lines below the name. Only worth it if your descriptions are well-maintained. - **Booking button per service**: a “Book” button on each line. On a mobile device, the button only appears in the detail view anyway. ## Reviews In section “Reviews”, set **How many reviews** to: **Show all** (every review you've approved), **The first 6**, or **Custom number** (1 to 100). ## Location & Contact The **Location & contact** (“Address, opening hours, map, social media and contact form.”) section has: - **Custom layout for the widget**: another toggle. When enabled, you can choose **One column** (everything listed one below the other, fits in a sidebar), **Two columns** (contact info and hours on the left, map on the right—the standard layout), or **Map on top** (wide map with contact info in three columns below it). - **Show social media links**: the profiles from the location settings as a row of icons. Nothing happens if no profiles are saved. - **Show contact form**: appears in the “Location” and “All” widgets. Inquiries are sent to you as tickets. This means you're responsible for your visitors' data. ## Appointment Button Section “Booking button” applies to every widget. **Show booking button** opens the booking form in a new tab and appears only if online booking is enabled (see “Set Up Booking Rules”). ## Preview On the right (above it on mobile) is **Live preview** with the views **Full width**, **Column**, and **Phone**, a reload button, and **Open in a new tab**. The gray bars represent your website's content. The widget does not have its own box and expands to its full height on your site; in the preview, it is truncated. If no website is entered, Terminz rejects the widget everywhere, including in the preview. In that case, “Preview locked” appears there with the link **Add a website**. As soon as a website is entered and saved, the preview works. ## Code for Embedding The section “Code to embed” displays the code for the selected widget. Use **Copy code** to copy it. Paste it into your website where you want the widget to appear. - **Recommended**: a script code. The widget automatically adjusts its height to fit the content. It contains the values `data-terminz-slug` (the address of your location on Terminz) and `data-terminz-widget` (`services`, `location`, `reviews`, or `all`). - **Without JavaScript**: a `iframe` with a fixed height. Use this only if your website builder doesn't allow scripts. In the script code, there is a section **Advanced** (“Colour and placement”) with two options: - **Custom button colour for this page**: a toggle with a color swatch that complements `data-terminz-accent`. Without it, the color comes from the design of your public page. The widget automatically uses the font and text color from your website anyway. - **Set the placement**: for page builders that move scripts (Wix, some Elementor setups). You enter the ID of the section where the widget should be placed, for example `#widget-bereich`. This becomes `data-terminz-target`. The code only changes if you regenerate it here. Settings such as quantity, layout, or images are saved in Terminz, so you don't need to reinsert the code. ## Privacy Policy Section “Privacy” (“Add this paragraph to your website's privacy policy.”) contains pre-written text. It names Bornwerk UG (limited liability) as the data processor under Article 28 of the GDPR, the transmission of the IP address upon access, the legitimate interest under Article 6(1)(f) of the GDPR, and your location as the data controller for inquiries via the widget. **Copy paragraph** copies this text. You should incorporate the text into your website's privacy policy. You should verify whether it is complete for your website either on your own or with your attorney. ## Frequently Asked Questions **The widget remains blank.** Check whether the toggle is turned on, whether your website is listed under “Your websites” (the exact address where the code is located), and whether you've saved the settings. The status next to the address indicates whether a request has already been received. **I don't see any requests, even though the code is there.** The status will show “No loads yet” until someone opens the page with the widget. Try opening the page yourself. **Do I need to update the code when I change prices?** No. Prices, services, business hours, and reviews come from Terminz. **How do I add just the price list?** Select **Services** under “Which widget?” and copy the code. For reviews and location, select the widget and copy the code separately. **Where do I change my phone number, address, and social media profiles?** Under Settings → Location → Address & Contact (see “Change your address, email, phone number, and social media profiles”). **Can I complete bookings directly in the widget?** The "Book Now" button opens the booking form in a new tab. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Marketing & Website | Marketing & website | Marketing y sitio web | Marketing et site web | Marketing e sito | Marketing & website | Marketing & webbplats | Marketing ve web sitesi | | Website & Google | Website & Google | Sitio web y Google | Site web et Google | Sito e Google | Website & Google | Webbplats & Google | Web sitesi ve Google | | Deine Website | Your website | Tu sitio web | Votre site web | Il tuo sito | Je website | Din webbplats | Web siteniz | | Widgets für deine Website | Widgets for your website | Widgets para tu sitio web | Widgets pour votre site web | Widget per il tuo sito web | Widgets voor je website | Widgetar för din webbplats | Web siteniz için widget'lar | | Auf Standard zurücksetzen | Reset to defaults | Restablecer a valores predeterminados | Réinitialiser aux valeurs par défaut | Ripristina valori predefiniti | Naar standaard resetten | Återställ till standard | Varsayılanlara Sıfırla | | Widgets aktivieren | Turn widgets on | Activar widgets | Activer les widgets | Abilita i widget | Widgets inschakelen | Aktivera widgets | Widget'ları etkinleştirin | | Deine Websites | Your websites | Tus páginas web | Vos sites web | I tuoi siti web | Je websites | Dina webbplatser | Web siteleriniz | | Website hinzufügen | Add website | Añadir página web | Ajouter un site web | Aggiungi sito web | Website toevoegen | Lägg till webbplats | Web sitesi ekle | | Aktiv | Active | Activo | Actif | Attivo | Actief | Aktiv | Aktif / Etkin | | Ruhig | Quiet | Inactivo | Inactif | Inattivo | Inactief | Inaktiv | Sessiz | | Noch kein Aufruf | No loads yet | Aún sin visitas | Aucune consultation à ce jour | Ancora nessuna visualizzazione | Nog geen weergave | Inga visningar ännu | Henüz görüntülenmedi | | Code holen | Get the code | Conseguir el código | Récupérer le code | Prendi il codice | Code ophalen | Hämta kod | Kodu al | | Nicht mehr freigegeben | No longer allowed | Ya no permitido | Plus autorisé | Non più consentito | Niet meer toegestaan | Inte längre godkänd | Artık izin verilmiyor | | Freigeben | Allow again | Permitir de nuevo | Autoriser à nouveau | Consenti di nuovo | Weer toestaan | Godkänn igen | Tekrar izin ver | | Eingetragene Websites | Registered websites | Sitios web registrados | Sites web enregistrés | Siti web registrati | Geregistreerde websites | Registrerade webbplatser | Kayıtlı web siteleri | | Aufrufe (30 Tage) | Loads (30 days) | Visitas (30 días) | Consultations (30 jours) | Visualizzazioni (30 giorni) | Weergaven (30 dagen) | Visningar (30 dagar) | Görüntüleme (30 gün) | | Welches Widget? | Which widget? | ¿Qué widget? | Quel widget ? | Quale widget? | Welke widget? | Vilken widget? | Hangi widget? | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | | Standort | Location | Local / Ubicación | Établissement / Localisation | Sede / Posizione | Vestiging / Locatie | Enhet / Plats | Şube / Konum | | Bewertungen | Reviews | Reseñas / Valoraciones | Avis | Recensioni | Beoordelingen | Recensioner / Omdömen | Değerlendirmeler | | Alles | Everything | Todo | Tout | Tutto | Alles | Allt | Hepsi | | Eigenes Layout fürs Widget | Custom layout for the widget | Diseño propio para el widget | Mise en page propre au widget | Layout personalizzato per il widget | Eigen lay-out voor de widget | Egen layout för widgeten | Widget için özel düzen | | Zeilen mit Bild | Rows with image | Filas con imagen | Lignes avec image | Righe con immagine | Rijen met afbeelding | Rader med bild | Resimli satırlar | | Karten | Cards | Tarjetas | Cartes | Schede | Kaarten | Kort | Kartlar | | Preisliste | Price list | Lista de precios | Liste des tarifs | Listino prezzi | Prijslijst | Prislista | Fiyat listesi | | Wie viele Leistungen | How many services | ¿Cuántos servicios? | Combien de prestations | Quanti servizi | Hoeveel behandelingen | Hur många tjänster | Kaç hizmet | | Alle zeigen / Alle anzeigen | Show all | Mostrar todas / Mostrar todo / Ver todo | Tout afficher | Mostra tutte / Mostra tutto | Alles weergeven / Alles tonen | Visa alla | Hepsini göster / Tümünü göster | | Eigene Anzahl | Custom number | Número personalizado | Nombre personnalisé | Numero personalizzato | Eigen aantal / Aangepast getal | Eget antal / Anpassat antal | Kendi sayınız / Özel sayı | | Bilder | Images | Imágenes | Images | Immagini | Afbeeldingen | Bilder | Görseller | | Zeigen, wenn vorhanden | Show if available | Mostrar si hay | Afficher si disponible | Mostra se disponibile | Tonen indien aanwezig | Visa om de finns | Varsa göster | | Immer zeigen | Always show | Mostrar siempre | Toujours afficher | Mostra sempre | Altijd weergeven | Visa alltid | Her zaman göster | | Nie zeigen | Never show | Nunca mostrar | Ne jamais afficher | Non mostrare mai | Nooit weergeven | Visa aldrig | Asla gösterme | | Beschreibung zeigen | Show description | Mostrar descripción | Afficher la description | Mostra descrizione | Beschrijving weergeven | Visa beskrivning | Açıklamayı göster | | Termin-Button pro Leistung | Booking button per service | Botón de reserva por servicio | Bouton de réservation par prestation | Pulsante di prenotazione per ogni servizio | Boekknop per dienst | Bokningsknapp per tjänst | Hizmet başına rezervasyon düğmesi | | Wie viele Bewertungen | How many reviews | Cuántas valoraciones | Nombre d'avis | Quante recensioni | Hoeveel beoordelingen | Hur många omdömen | Kaç değerlendirme | | Standort & Kontakt | Location & contact | Ubicación y contacto | Adresse et contact | Sede e contatti | Locatie en contact | Plats och kontakt | Konum ve iletişim | | Eine Spalte | One column | Una columna | Une colonne | Una colonna | Eén kolom | En kolumn | Tek sütun | | Zwei Spalten | Two columns | Dos columnas | Deux colonnes | Due colonne | Twee kolommen | Två kolumner | İki sütun | | Karte oben | Map on top | Mapa arriba | Plan en haut | Mappa in alto | Kaart bovenaan | Karta överst | Harita üstte | | Social-Media-Links zeigen | Show social media links | Mostrar enlaces de redes sociales | Afficher les liens vers les réseaux sociaux | Mostra i link ai social media | Social media-links tonen | Visa länkar till sociala medier | Sosyal medya bağlantılarını göster | | Kontaktformular zeigen | Show contact form | Mostrar formulario de contacto | Afficher le formulaire de contact | Mostra modulo di contatto | Toon contactformulier | Visa kontaktformulär | İletişim formunu göster | | Termin-Button zeigen | Show booking button | Mostrar botón de reserva | Afficher le bouton de réservation | Mostra pulsante di prenotazione | Boekknop weergeven | Visa bokningsknapp | Rezervasyon düğmesini göster | | Live-Vorschau | Live preview | Vista previa en vivo | Aperçu en direct | Anteprima in tempo reale | Live-voorbeeld | Förhandsgranskning i realtid | Canlı önizleme | | Volle Breite / Ganze Breite | Full width | Ancho completo / Todo el ancho | Plein écran / Toute la largeur / Pleine largeur | A tutta larghezza / Tutta la larghezza | Volledige breedte / Hele breedte | Full bredd / Hela bredden | Tam genişlik / Tüm genişlik | | Spalte | Column | Columna | Colonne | A colonna | Kolom | Kolumn | Sütun | | Telefon / Handy | Phone | Teléfono / Móvil | Téléphone / Mobile | Telefono / Cellulare | Telefoon / Mobiel | Telefon / Mobil | Telefon / Cep telefonu | | In neuem Tab öffnen | Open in a new tab | Abrir en una pestaña nueva | Ouvrir dans un nouvel onglet | Apri in una nuova scheda | In nieuw tabblad openen | Öppna i ny flik | Yeni sekmede aç | | Website eintragen | Add a website | Añadir web | Ajouter un site web | Aggiungi sito web | Website toevoegen | Ange webbplats | Web sitesi ekle | | Code kopieren | Copy code | Copiar código | Copier le code | Copia codice | Code kopiëren | Kopiera kod | Kodu kopyala | | Empfohlen | Recommended | Recomendado | Recommandé | Consigliato | Aanbevolen | Rekommenderas / Rekommenderat | Önerilir / Önerilen | | Ohne JavaScript | Without JavaScript | Sin JavaScript | Sans JavaScript | Senza JavaScript | Zonder JavaScript | Utan JavaScript | JavaScript olmadan | | Erfahren / Erweitert | Advanced | Avanzado | Avancé / Options avancées | Avanzato / Opzioni avanzate / Avanzate | Gevorderd / Geavanceerd | Avancerad / Avancerat | İleri / Gelişmiş | | Eigene Button-Farbe für diese Seite | Custom button colour for this page | Color de botón personalizado para esta página | Couleur personnalisée du bouton pour cette page | Colore personalizzato del pulsante per questa pagina | Eigen knopkleur voor deze pagina | Egen knappfärg för den här sidan | Bu sayfa için özel düğme rengi | | Einbauort festlegen | Set the placement | Establecer ubicación | Définir l'emplacement | Imposta la posizione | Plaats bepalen | Ange placering | Yerleşim yerini belirle | | Absatz kopieren | Copy paragraph | Copiar párrafo | Copier le paragraphe | Copia paragrafo | Paragraaf kopiëren | Kopiera stycke | Paragrafı kopyala | | Teilen | Share | Compartir | Partager | Condividi | Delen | Dela | Paylaş | | Zeige deine Leistungen, Öffnungszeiten und Bewertungen direkt auf deiner eigenen Website. | Show your services, opening hours and reviews right on your own website. | Muestra tus servicios, horarios de apertura y opiniones directamente en tu propia página web. | Affichez vos services, vos horaires d’ouverture et vos avis directement sur votre propre site web. | Mostra i tuoi servizi, gli orari di apertura e le recensioni direttamente sul tuo sito web. | Toon je diensten, openingstijden en beoordelingen direct op je eigen website. | Visa dina tjänster, öppettider och recensioner direkt på din egen webbplats. | Hizmetlerinizi, çalışma saatlerinizi ve yorumlarınızı doğrudan kendi web sitenizde gösterin. | | Code zum Einbinden | Code to embed | Código para insertar | Code d’intégration | Codice da incorporare | Inbeddingscode | Inbäddningskod | Gömme kodu | | Nur auf diesen Adressen wird das Widget geladen. Ohne Eintrag bleibt es überall leer. | The widget only loads on these addresses. Without an entry it stays empty everywhere. | El widget solo se carga en estas direcciones. Si no introduces nada, se quedará en blanco en todas partes. | Le widget ne se charge que sur ces adresses. En l’absence de saisie, il reste vide partout. | Il widget si carica solo su questi indirizzi. Se non inserisci nulla, rimarrà vuoto ovunque. | De widget wordt alleen op deze adressen geladen. Als je niets invult, blijft hij overal leeg. | Widgeten laddas endast på dessa adresser. Om inget anges förblir den tom överallt. | Widget yalnızca bu adreslerde yüklenir. Giriş yapılmazsa her yerde boş kalır. | | Das sieht nicht nach einer Website-Adresse aus. | That does not look like a website address. | Eso no parece una dirección web. | Cela ne ressemble pas à une adresse de site web. | Questo non sembra un indirizzo web. | Dat lijkt niet op een websiteadres. | Det ser inte ut som en webbadress. | Bu bir web sitesi adresine benzemiyor. | | Trage mindestens eine Website ein — sonst lädt das Widget nirgends. | Add at least one website — otherwise the widget loads nowhere. | Añade al menos un sitio web; de lo contrario, el widget no se cargará en ningún sitio. | Ajoutez au moins un site web — sinon, le widget ne s’affichera nulle part. | Aggiungi almeno un sito web — altrimenti il widget non si carica da nessuna parte. | Voeg minstens één website toe — anders wordt de widget nergens geladen. | Lägg till minst en webbplats – annars laddas inte widgeten någonstans. | En az bir web sitesi ekleyin — aksi takdirde widget hiçbir yerde yüklenmez. | | Steckt der Code schon in dieser Seite? | Is the code already on that page? | ¿Ya tienes el código en esta página? | Le code est-il déjà intégré à cette page ? | Il codice è già in questa pagina? | Staat de code al op deze pagina? | Finns koden redan på den här sidan? | Kod bu sayfada zaten var mı? | | Von diesen Adressen kamen Aufrufe. Solange sie nicht eingetragen sind, bleibt das Widget dort leer. | These addresses loaded the widget before. While they are not registered, it stays empty there. | Las visitas procedían de estas direcciones. Mientras no las introduzcas, el widget se quedará en blanco. | Des visites provenaient de ces adresses. Tant qu'elles ne sont pas renseignées, le widget reste vide à cet endroit. | Le visite provengono da questi indirizzi. Finché non vengono inseriti, il widget rimane vuoto lì. | De weergaven kwamen van deze adressen. Zolang ze niet zijn ingevuld, blijft de widget daar leeg. | Visningar kom från dessa adresser. Så länge de inte är angivna förblir widgeten tom där. | Görüntülemeler bu adreslerden geldi. Bu adresler girilmedikçe widget orada boş kalır. | | Eingeschaltet. Sobald jemand deine Seite mit dem Widget öffnet, siehst du es hier. | On. As soon as somebody opens your page with the widget on it, you will see it here. | Activado. En cuanto alguien abra tu página con el widget, lo verás aquí. | Activé. Dès que quelqu'un ouvre votre page contenant le widget, vous le verrez apparaître ici. | Attivato. Appena qualcuno apre la tua pagina con il widget, lo vedrai qui. | Ingeschakeld. Zodra iemand je pagina met de widget opent, zie je het hier. | Aktiverad. Så snart någon öppnar din sida med widgeten ser du den här. | Etkin. Birisi widget'ın bulunduğu sayfanızı açtığında, bunu burada görürsünüz. | | Wirkt im gewählten Widget | Applies to the selected widget | Se aplica al widget seleccionado | S'applique au widget sélectionné | Vale per il widget selezionato | Geldt voor de gekozen widget | Gäller i den valda widgeten | Seçilen widget'ta geçerlidir | | Wirkt in allen Widgets | Applies to every widget | Se aplica en todos los widgets | S'applique à tous les widgets | Vale in tutti i widget | Geldt in alle widgets | Gäller i alla widgetar | Tüm widget'larda geçerlidir | | Wie die Preisliste im Widget aussieht. | How the price list looks inside the widget. | Así es como se ve la lista de precios en el widget. | Voici à quoi ressemble la liste des prix dans le widget. | Ecco come appare il listino prezzi nel widget. | Zo ziet de prijslijst eruit in de widget. | Så här ser prislistan ut i widgeten. | Fiyat listesinin widget'ta nasıl göründüğü. | | Buchen | Book | Reservar | Réserver | Prenota | Boeken | Boka | Randevu | | Adresse, Öffnungszeiten, Karte, Social Media und Kontaktformular. | Address, opening hours, map, social media and contact form. | Dirección, horarios, mapa, redes sociales y formulario de contacto. | Adresse, horaires, plan, réseaux sociaux et formulaire de contact. | Indirizzo, orari, mappa, social media e modulo di contatto. | Adres, openingstijden, kaart, social media en contactformulier. | Adress, öppettider, karta, sociala medier och kontaktformulär. | Adres, çalışma saatleri, harita, sosyal medya ve iletişim formu. | | Alle | All | Todos | Tous | Tutti | Alle | Alla | Tümü | | Termin-Button | Booking button | Botón de reserva | Bouton de réservation | Pulsante di prenotazione | Boekingsknop | Bokningsknapp | Randevu düğmesi | | Vorschau gesperrt | Preview locked | Vista previa bloqueada | Aperçu verrouillé | Anteprima bloccata | Voorbeeld geblokkeerd | Förhandsgranskning låst | Önizleme kilitli | | Farbe und Einbauort | Colour and placement | Color y ubicación | Couleur et emplacement | Colore e posizione | Kleur en plaats | Färg och placering | Renk ve yerleşim | | Datenschutz | Privacy | Privacidad | Confidentialité | Privacy | Privacy | Integritet | Gizlilik | | Nimm diesen Absatz in die Datenschutzerklärung deiner Website auf. | Add this paragraph to your website's privacy policy. | Añade este párrafo a la política de privacidad de tu sitio web. | Ajoutez ce paragraphe à la politique de confidentialité de votre site web. | Aggiungi questo paragrafo all’informativa sulla privacy del tuo sito web. | Voeg deze alinea toe aan het privacybeleid van je website. | Lägg till detta stycke i din webbplats integritetspolicy. | Bu paragrafı web sitenizin gizlilik politikasına ekleyin. | --- # Your Own Domain for Your Website Menu: Marketing & website → Website & Google → Your website → Own domain In the dashboard: https://app.terminz.com/manager/marketing/website/domain Who: Managers with the “Change Business Settings” permission, starting with the Komplett plan. Entering, verifying, and removing a domain also requires “Edit Public Business Page.” Only the owner can subscribe to, cancel, or reactivate the add-on module. Updated: 2026-10-20 · https://terminz.com/en/help/eigene-domain # Your Own Domain for Your Website With your own domain, your website and booking system will run under your own address, for example `dein-salon.de`, and no longer under the Terminz address. You can find the page in the menu under **Marketing & website → Website & Google → Your website → Own domain** (`/manager/marketing/website/domain`) and via the line “Own domain” on page “Set Up, Publish, and Share Your Website”. A custom domain is a paid add-on module with its own subscription in addition to your plan. You purchase the domain itself from a domain provider; Terminz does not sell domains. Your email address with that provider remains where it is: Terminz only changes the settings for the website. The domain applies to the location selected at the top of the dashboard. If you have multiple locations, there's an additional selection option “Select business” at the top of the page. ## The Process in Four Steps Next to the title, a small help icon (“How your website moves to your domain”) explains the steps: 1. **Enter the domain.** For example, `dein-salon.de`, without www. 2. **Set up the entry with your provider.** The button for your provider takes you directly to your domains. There are usually two entries: one for www and one for the domain without www. If someone else is doing this for you, forward these instructions to them. 3. **Wait a moment.** The page refreshes automatically; you don't need to reload it. It usually takes a few minutes, rarely up to a day. 4. **Live.** You'll receive an email. Your website and booking system are now running under your domain, and the old address redirects to it. ## Don't have a domain yet? Below the input field is the “No domain yet?” button. It opens a recommendation: IONOS (German interface, usually a few euros for the first year) with the “Search for a domain at IONOS” button, or alternatively Namecheap with “Search for a domain at Namecheap” (interface and support in English only). Search for your desired name there, purchase the domain, and return to this page. It's not yet possible to purchase a domain directly through Terminz. ## Enter the domain and book the module As long as no domain is linked yet, the page displays the card “Your domain” with the field **Domain** (placeholder `dein-salon.de`) and the button **Continue**. - You can enter `dein-salon.de`, `www.dein-salon.de`, or `https://` followed by the name. Terminz will read the name from this. - A domain without a subdomain always appears as `www.`. The old address will then automatically redirect to your domain; a preview shows this below the field. A subdomain like `buchen.dein-salon.de` appears exactly as you enter it. - You cannot leave this field blank: “Enter your domain first.”. Anything that is not a domain results in “That does not look like a domain. Example: your-salon.com”. - Terminz addresses (`terminz.com`, `terminz.de`) and `bornwerk.com` are not allowed. If the domain already belongs to another business on Terminz, the message “This domain is already in use by another business” will appear. Without a booked module, **Continue** opens window “Book custom domain” instead of establishing the connection. If the module is already running, the domain is connected directly. ### The “Book custom domain” window At the top, your domain is displayed with **Replace** (back to the input screen). Then: - **Who sets up the domain?** “I'll do it myself” is free; you enter the records yourself with the provider, and Terminz shows you exactly which ones. “Terminz sets up” costs the displayed amount plus sales tax as a one-time fee; Terminz will then contact you and enter the records for you. If you've set up the domain before, this option is skipped, and there's no new setup fee. - A list shows “Setup, one-time”, “Monthly, from today”, and “Due today”. The amounts are always listed exactly there; they are subject to change. All prices are plus sales tax. A personal domain is a separate subscription with its own invoice; it starts today—even during the trial period—and is paid for with the card associated with your plan. - Under “Terminz sets up,” you can redeem a **Voucher code** (“Redeem a voucher code”). A valid code reduces the setup fee (“Code applies: …% off the setup.”); a different one results in “This code does not apply to custom domain.” - You must check the box indicating that you are booking “Own Domain” in accordance with the Terms and Conditions (Section B.4a). It also states there that you can cancel the module at the end of each billing month, that the domain will remain connected for another 30 days afterward, then redirect to your Terminz page for 90 days, and finally be released. The link “Terms as PDF” opens the terms and conditions. - **Book and pay** remains inactive until you check the box. After that, payment is processed immediately and the domain is linked. If something goes wrong, “The booking did not go through. Nothing was charged. Try again in a moment.” will appear there ### If the page doesn't prompt you to book Instead of the input field, you may see a note: - “Not bookable right now”: Terminz only enables “Own Domain” for as many locations as can be adequately managed. Your page will remain accessible at the Terminz address. - “All places are taken”: Fully booked until spots become available again. - “Custom domain comes with your plan”: You haven't selected a plan yet. The **Open subscription** button takes you to the subscription settings (see “Subscription and Invoices from Terminz”). - “The owner books this”: The module costs money; only the owner can book it. - “Your payment is still being processed”: A payment has not yet been processed. Once it's processed, the module is booked; otherwise, you won't be charged. ## Set Up Entries with the Domain Provider After connecting, the page displays the map showing your domain, its status, and the entries. Depending on the phase, the status is: - “Finding your provider”: Terminz is checking where your domain is located. Afterward, you'll see the appropriate entries. - “Waiting for your records”: You need to make a change with the provider. - “Issuing certificate”: The entries are in place; the certificate usually takes just a few minutes. - “Needs help”: The setup didn't work. For each entry, you'll see **Type**, **Host**, and **Value**, each with **Duplicate**. Usually, this is a CNAME for `www` and, if the domain is to be accessible without “www,” a second entry for `@` (the domain without “www”). The type for `@` depends on the provider (ALIAS, otherwise A and AAAA records). If there are already records for www or @—such as a parked page or a redirect—replace them with these. Email records (MX) remain as they are. Terminz recognizes the provider. For known providers, there is: - a “Set up automatically with ” button, if the provider supports it; “Or add them by hand” takes you to the list; - a quick guide with “Help with ” and “Go to ” buttons. Guides are available for IONOS, STRATO, united-domains, Namecheap, GoDaddy, Cloudflare, ALL-INKL, Hetzner, and netcup. For Cloudflare, set the proxy status of each record to “DNS only.” If Terminz doesn't recognize the provider, the page asks, “Where did you purchase your domain?” and offers a list of providers to choose from. ### Check The page checks automatically. The time of the last check is shown below (“last checked … min ago”). Use **Check now** (or **Check again** after an error) to start the check immediately. After that, it takes about ten seconds before you can check again. If an error occurs, it will show “The check could not be started.” Errors are labeled as follows: “The DNS record doesn't point to Terminz yet.”, “The certificate could not be issued.”, or “We couldn't set up your domain.”. If Terminz has been waiting for the entries for a while, “We have been waiting … days for the records.” appears with the option to request help. ### Someone else is setting it up Below the entries, you'll see “Someone else sets this up?”. Send the instructions to the person who manages your domain; they don't need a Terminz account to do this. Options include **Copy link**, **Share** (on a phone), and **Send by email** with the field **Email address** and the button **Send**. After that, “Instructions sent to ….” appears. A maximum of three such emails are sent per day. ### Help from Terminz The **Ask Terminz for help** button opens “Should we set up the domain for you?”. Once you confirm, Terminz creates a ticket (“Ticket #… is open, we'll get back to you.”), contacts you, and sets up the entries with you. The domain, your provider, and your email address for the reply are included in the message. If the module is running and you're handling the setup yourself, the page may also offer to handle the setup: “Rather not touch the records yourself?” using the “Have it set up for …” button. Only the owner can place the order; for everyone else, “Only the owner can order the setup.” appears there. After the order is placed, “Terminz is setting up your domain” appears; Terminz will contact you via messages and go live with the domain as soon as the entries are in place. ## Once the domain is live The map displays your domain with the address, along with options to copy and open it. Below that, it says: “ automatically redirects here.” If your website isn't published, it says “The address is connected, but your website isn't visible yet. Until then, visitors see an error page here.” instead, with the **Make website visible** button. It leads to “Set Up, Publish, and Share Your Website”. ## Canceling the module Above the domain, there's a line showing the module's status, for example “… a month · booked on …”. If Terminz has activated it for you, it will say “Unlocked by Terminz, free of charge”; you cannot cancel this yourself. - **Cancel module** opens “Cancel custom domain?”. The module ends at the end of the current billing month. After that, the domain remains connected for another 30 days and then redirects to your Terminz page for 90 days. Until the end, you can continue using **Withdraw cancellation**. - After cancellation, “Custom domain is cancelled and runs until …” appears. - If the domain is not yet live when the term expires, it will be released and there will be no redirect. - After the module ends, it shows “From … your domain forwards to your Terminz page” with **Book again**. If you renew, the domain remains your website without interruption and without needing to be set up again. For a redirect (“… forwards to your Terminz page”), the button is labeled “Book custom domain again”. If nothing is available for booking, the redirect will continue regardless. ## Remove Domain At the bottom of the page, you'll see **Remove domain** (“Remove domain?”); click **Remove** to confirm. - An active domain: Your website will then be accessible again at the Terminz address. You can delete the entries with the provider afterward. - A domain in the setup process: the setup is canceled. - A redirect set to end at the end of the module: it ends immediately, and the domain is released. - The module continues to run until you cancel it: If the module is running, the prompt also displays: “The custom domain module keeps running until you cancel it.” After that, it will show “Domain removed.” ## Frequently Asked Questions **Where do I enter my domain?** Under Marketing & Website → Website & Google → Your Website → Custom Domain. **How much does it cost?** There is a monthly fee and, if Terminz handles the setup, a one-time fee. Both amounts, including the current rates, are listed in window “Book custom domain”, plus sales tax. **Do I have to make the entries myself?** No, you can have Terminz handle the setup or send the instructions to the person who manages your domain. **How long does it take?** Usually a few minutes, rarely up to a day. **Will my email address stop working?** No. Terminz only changes the records for the website; MX records remain unchanged. **Can I connect a second domain?** The page allows for exactly one domain per location. **The domain is showing an error page.** Check to see if your website is published (“Make website visible”). ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Marketing & Website | Marketing & website | Marketing y sitio web | Marketing et site web | Marketing e sito | Marketing & website | Marketing & webbplats | Marketing ve web sitesi | | Website & Google | Website & Google | Sitio web y Google | Site web et Google | Sito e Google | Website & Google | Webbplats & Google | Web sitesi ve Google | | Deine Website | Your website | Tu sitio web | Votre site web | Il tuo sito | Je website | Din webbplats | Web siteniz | | Eigene Domain | Own domain | Dominio propio | Domaine personnalisé | Dominio personalizzato | Eigen domein | Egen domän | Özel alan adı | | Domain | Domain | Dominio | Domaine | Dominio | Domein | Domän | Alan adı | | Weiter | Continue | Continuar | Continuer | Continua | Verder | Fortsätt | Devam | | Ändern | Replace | Cambiar | Remplacer | Sostituisci | Vervangen | Byt ut | Değiştir | | Wer richtet die Domain ein? | Who sets up the domain? | ¿Quién configura el dominio? | Qui met en place le domaine ? | Chi configura il dominio? | Wie stelt het domein in? | Vem ställer in domänen? | Alan adını kim kuracak? | | Gutscheincode | Voucher code | Código de descuento | Code promo | Codice sconto | Kortingscode | Rabattkod | İndirim kodu | | Zahlungspflichtig buchen | Book and pay | Contratar con obligación de pago | Souscrire avec obligation de paiement | Prenota con obbligo di pagamento | Boeken met betalingsverplichting | Boka med betalningsskyldighet | Ödeme yükümlülüğüyle satın al | | Abo öffnen | Open subscription | Abrir suscripción | Ouvrir l'abonnement | Apri l'abbonamento | Abonnement openen | Öppna abonnemanget | Aboneliği aç | | Typ / Art / Schrift | Type | Tipo / Tipografía | Type / Typo | Tipo / Caratteri | Type / Soort / Lettertype | Typ / Typsnitt | Tür / Yazı | | Host | Host | Host | Hôte | Host | Host | Host | Host | | Wert | Value | Valor | Valeur | Valore | Waarde | Värde | Değer | | Duplikat / Kopieren | Duplicate | Duplicado / Duplicar | Doublon / Dupliquer | Duplicato / Duplica | Duplicaat / Dupliceren | Dubblett / Duplicera | Yinelenen / Çoğalt | | Jetzt prüfen | Check now | Comprobar ahora | Vérifier maintenant | Controlla ora | Nu controleren | Kontrollera nu | Şimdi kontrol et | | Erneut prüfen | Check again | Comprobar de nuevo | Vérifier à nouveau | Controlla di nuovo | Opnieuw controleren | Kontrollera igen | Tekrar kontrol et | | Link kopieren | Copy link | Copiar enlace | Copier le lien | Copia link | Link kopiëren | Kopiera länk | Bağlantıyı kopyala | | Teilen | Share | Compartir | Partager | Condividi | Delen | Dela | Paylaş | | Per E-Mail senden | Send by email | Enviar por correo | Envoyer par e-mail | Invia per e-mail | Per e-mail versturen | Skicka med e-post | E-posta ile gönder | | E-Mail-Adresse | Email address | Dirección de correo electrónico | Adresse e-mail | Indirizzo e-mail | E-mailadres | E-postadress | E-posta adresi | | Senden | Send | Enviar | Envoyer | Invia | Versturen | Skicka | Gönder | | Hilfe von Terminz anfordern | Ask Terminz for help | Pedir ayuda a Terminz | Demander de l'aide à Terminz | Chiedi aiuto a Terminz | Hulp vragen aan Terminz | Be Terminz om hjälp | Terminz'den yardım isteyin | | Website sichtbar machen | Make website visible | Hacer visible la web | Rendre le site visible | Rendi visibile il sito | Website zichtbaar maken | Gör webbplatsen synlig | Web sitesini görünür yap | | Modul kündigen / Kündigen | Cancel module | Cancelar módulo / Cancelar | Résilier le module / Résilier | Disdici il modulo / Disdici | Module opzeggen / Opzeggen | Säg upp modulen / Säg upp | Modülü iptal et / İptal et | | Kündigung zurücknehmen | Withdraw cancellation | Retirar la cancelación | Annuler la résiliation | Ritira la disdetta | Opzegging intrekken | Återkalla uppsägningen | İptali geri al | | Erneut buchen / Neu buchen | Book again | Reservar de nuevo / Contratar de nuevo | Réserver à nouveau / Souscrire à nouveau | Prenota di nuovo | Opnieuw boeken | Boka igen | Tekrar rezerve et / Yeniden satın al | | Domain entfernen | Remove domain | Quitar dominio | Supprimer le domaine | Rimuovi dominio | Domein verwijderen | Ta bort domän | Alan adını kaldır | | Entfernen | Remove | Eliminar | Supprimer | Rimuovi | Verwijderen | Ta bort | Kaldır | | Standort auswählen | Select business | Seleccionar negocio | Sélectionner une entreprise | Seleziona azienda | Bedrijf selecteren | Välj företag | İşletme Seç | | So kommt deine Website auf deine Domain | How your website moves to your domain | Cómo pasa tu web a tu dominio | Comment votre site passe sur votre domaine | Come il tuo sito passa al tuo dominio | Zo komt je website op je domein | Så flyttar din webbplats till din domän | Web siteniz alan adınıza nasıl geçer | | Noch keine Domain? | No domain yet? | ¿Aún no tienes dominio? | Pas encore de domaine ? | Non hai ancora un dominio? | Nog geen domein? | Ingen domän än? | Henüz alan adınız yok mu? | | Domain bei IONOS suchen | Search for a domain at IONOS | Buscar dominio en IONOS | Chercher un domaine chez IONOS | Cerca un dominio su IONOS | Domein zoeken bij IONOS | Sök domän hos IONOS | IONOS'ta alan adı ara | | Domain bei Namecheap suchen | Search for a domain at Namecheap | Buscar dominio en Namecheap | Chercher un domaine chez Namecheap | Cerca un dominio su Namecheap | Domein zoeken bij Namecheap | Sök domän hos Namecheap | Namecheap'te alan adı ara | | Deine Domain | Your domain | Tu dominio | Votre domaine | Il tuo dominio | Je domein | Din domän | Alan adınız | | Trage zuerst deine Domain ein. | Enter your domain first. | Introduce primero tu dominio. | Saisissez d'abord votre domaine. | Inserisci prima il tuo dominio. | Vul eerst je domein in. | Ange först din domän. | Önce alan adınızı girin. | | Das sieht nicht nach einer Domain aus. Beispiel: dein-salon.de | That does not look like a domain. Example: your-salon.com | Esto no parece un dominio. Ejemplo: tu-salon.es | Cela ne ressemble pas à un domaine. Exemple : votre-salon.fr | Non sembra un dominio. Esempio: il-tuo-salone.it | Dat lijkt geen domein. Voorbeeld: jouw-salon.nl | Det ser inte ut som en domän. Exempel: din-salong.se | Bu bir alan adına benzemiyor. Örnek: salonunuz.com | | Eigene Domain buchen | Book custom domain | Contratar dominio propio | Souscrire au domaine personnalisé | Prenota il dominio personalizzato | Eigen domein boeken | Boka egen domän | Kendi alan adını satın al | | Ich mache es selbst | I'll do it myself | Lo hago yo | Je m'en occupe | Lo faccio io | Ik doe het zelf | Jag gör det själv | Kendim yaparım | | Einrichtung, einmalig | Setup, one-time | Configuración, una vez | Mise en place, une fois | Attivazione, una tantum | Installatie, eenmalig | Installation, en gång | Kurulum, tek seferlik | | Monatlich, ab heute | Monthly, from today | Mensual, desde hoy | Mensuel, dès aujourd'hui | Mensile, da oggi | Maandelijks, vanaf vandaag | Månadsvis, från i dag | Aylık, bugünden itibaren | | Heute fällig | Due today | A pagar hoy | À payer aujourd'hui | Da pagare oggi | Vandaag te betalen | Att betala i dag | Bugün ödenecek | | Gutscheincode einlösen | Redeem a voucher code | Canjear un código de descuento | Utiliser un code promo | Usa un codice sconto | Kortingscode inwisselen | Lös in en rabattkod | İndirim kodu kullan | | Dieser Code gilt nicht für Eigene Domain. | This code does not apply to custom domain. | Este código no es válido para dominio propio. | Ce code n'est pas valable pour le domaine personnalisé. | Questo codice non vale per il dominio personalizzato. | Deze code geldt niet voor eigen domein. | Den här koden gäller inte för egen domän. | Bu kod kendi alan adı için geçerli değil. | | AGB als PDF | Terms as PDF | Condiciones generales en PDF | CGV en PDF | Condizioni generali in PDF | Algemene voorwaarden als pdf | Allmänna villkor som PDF | Genel Koşullar PDF olarak | | Die Buchung hat nicht geklappt. Es wurde nichts berechnet. Versuche es gleich noch einmal. | The booking did not go through. Nothing was charged. Try again in a moment. | La contratación no ha funcionado. No se ha cobrado nada. Vuelve a intentarlo en un momento. | La souscription n'a pas abouti. Rien n'a été facturé. Réessayez dans un instant. | La prenotazione non è andata a buon fine. Non è stato addebitato nulla. Riprova tra un momento. | Het boeken is niet gelukt. Er is niets in rekening gebracht. Probeer het zo opnieuw. | Bokningen gick inte igenom. Inget har debiterats. Försök igen om en stund. | Satın alma gerçekleşmedi. Hiçbir ücret alınmadı. Birazdan tekrar deneyin. | | Gerade nicht buchbar | Not bookable right now | Ahora no se puede contratar | Pas disponible pour le moment | Al momento non prenotabile | Nu niet te boeken | Går inte att boka just nu | Şu anda satın alınamıyor | | Alle Plätze sind vergeben | All places are taken | Todas las plazas están ocupadas | Toutes les places sont prises | Tutti i posti sono occupati | Alle plaatsen zijn bezet | Alla platser är tagna | Tüm yerler dolu | | Eigene Domain gibt es zu deinem Tarif | Custom domain comes with your plan | El dominio propio va con tu plan | Le domaine personnalisé s'ajoute à votre forfait | Il dominio personalizzato si aggiunge al tuo piano | Eigen domein hoort bij je pakket | Egen domän hör till din plan | Kendi alan adı planınızla birlikte gelir | | Bucht die Inhaberin oder der Inhaber | The owner books this | Lo contrata la persona titular | Réservé au titulaire | Lo prenota il titolare | De eigenaar boekt dit | Ägaren bokar detta | Bunu işletme sahibi satın alır | | Deine Zahlung wird noch verarbeitet | Your payment is still being processed | Tu pago aún se está procesando | Votre paiement est encore en cours de traitement | Il tuo pagamento è ancora in elaborazione | Je betaling wordt nog verwerkt | Din betalning behandlas fortfarande | Ödemeniz hâlâ işleniyor | | Anbieter wird erkannt | Finding your provider | Buscando tu proveedor | Recherche de votre hébergeur | Cerchiamo il tuo provider | Je provider wordt gezocht | Vi letar upp din leverantör | Sağlayıcınız bulunuyor | | Wartet auf deine Einträge | Waiting for your records | Esperando tus registros | En attente de vos enregistrements | In attesa dei tuoi record | Wacht op je records | Väntar på dina poster | Kayıtlarınız bekleniyor | | Zertifikat wird ausgestellt | Issuing certificate | Emitiendo el certificado | Émission du certificat | Emissione del certificato | Certificaat wordt uitgegeven | Certifikat utfärdas | Sertifika düzenleniyor | | Braucht Hilfe | Needs help | Necesita ayuda | Besoin d'aide | Serve aiuto | Heeft hulp nodig | Behöver hjälp | Yardım gerekiyor | | Oder manuell eintragen | Or add them by hand | O añádelos a mano | Ou les saisir à la main | Oppure inseriscili a mano | Of handmatig invoeren | Eller lägg in dem manuellt | Ya da elle girin | | Die Prüfung konnte nicht gestartet werden. | The check could not be started. | No se pudo iniciar la comprobación. | La vérification n'a pas pu être lancée. | Impossibile avviare il controllo. | De controle kon niet worden gestart. | Kontrollen kunde inte startas. | Kontrol başlatılamadı. | | Der DNS-Eintrag zeigt noch nicht auf Terminz. | The DNS record doesn't point to Terminz yet. | El registro DNS aún no apunta a Terminz. | L'enregistrement DNS ne pointe pas encore vers Terminz. | Il record DNS non punta ancora a Terminz. | Het DNS-record wijst nog niet naar Terminz. | DNS-posten pekar inte på Terminz än. | DNS kaydı henüz Terminz'i göstermiyor. | | Das Zertifikat konnte nicht ausgestellt werden. | The certificate could not be issued. | No se pudo emitir el certificado. | Le certificat n'a pas pu être émis. | Non è stato possibile emettere il certificato. | Het certificaat kon niet worden uitgegeven. | Certifikatet kunde inte utfärdas. | Sertifika düzenlenemedi. | | Wir konnten deine Domain nicht einrichten. | We couldn't set up your domain. | No hemos podido configurar tu dominio. | Nous n'avons pas pu configurer votre domaine. | Non siamo riusciti a configurare il tuo dominio. | We konden je domein niet instellen. | Vi kunde inte ställa in din domän. | Alan adınızı kuramadık. | | Jemand anderes richtet das ein? | Someone else sets this up? | ¿Lo configura otra persona? | Quelqu'un d'autre s'en occupe ? | Lo configura qualcun altro? | Regelt iemand anders dit? | Ställer någon annan in det här? | Bunu başka biri mi kuracak? | | Sollen wir die Domain für dich einrichten? | Should we set up the domain for you? | ¿Configuramos el dominio por ti? | Configurer le domaine pour vous ? | Configuriamo noi il dominio per te? | Zullen we het domein voor je instellen? | Ska vi ställa in domänen åt dig? | Alan adını sizin için kuralım mı? | | Lieber nicht selbst an die Einträge? | Rather not touch the records yourself? | ¿Prefieres no tocar los registros? | Vous préférez ne pas toucher aux enregistrements ? | Preferisci non toccare i record? | Liever niet zelf aan de records? | Vill du helst slippa posterna? | Kayıtlarla kendiniz uğraşmak istemiyor musunuz? | | Bestellen kann die Einrichtung nur die Inhaberin oder der Inhaber. | Only the owner can order the setup. | Solo la persona titular puede pedir la configuración. | Seul le titulaire peut commander la mise en place. | Solo il titolare può ordinare l'attivazione. | Alleen de eigenaar kan de installatie bestellen. | Bara ägaren kan beställa installationen. | Kurulumu yalnızca işletme sahibi sipariş edebilir. | | Terminz richtet deine Domain ein | Terminz is setting up your domain | Terminz está configurando tu dominio | Terminz met en place votre domaine | Terminz sta configurando il tuo dominio | Terminz stelt je domein in | Terminz ställer in din domän | Terminz alan adınızı kuruyor | | Die Adresse ist verbunden, aber deine Website ist noch nicht sichtbar. Bis dahin sehen Besucher hier eine Fehlerseite. | The address is connected, but your website isn't visible yet. Until then, visitors see an error page here. | La dirección está conectada, pero tu web aún no es visible. Hasta entonces, los visitantes ven aquí una página de error. | L'adresse est connectée, mais votre site n'est pas encore visible. D'ici là, les visiteurs voient ici une page d'erreur. | L'indirizzo è collegato, ma il tuo sito non è ancora visibile. Fino ad allora i visitatori vedono qui una pagina di errore. | Het adres is gekoppeld, maar je website is nog niet zichtbaar. Tot die tijd zien bezoekers hier een foutpagina. | Adressen är kopplad, men din webbplats syns inte än. Fram till dess ser besökare en felsida här. | Adres bağlandı, ancak web siteniz henüz görünür değil. O zamana kadar ziyaretçiler burada bir hata sayfası görür. | | Von Terminz freigeschaltet, ohne Kosten | Unlocked by Terminz, free of charge | Activado por Terminz, sin coste | Activé par Terminz, sans frais | Attivato da Terminz, senza costi | Door Terminz vrijgegeven, kosteloos | Upplåst av Terminz, kostnadsfritt | Terminz tarafından ücretsiz açıldı | | Eigene Domain kündigen? | Cancel custom domain? | ¿Cancelar dominio propio? | Résilier le domaine personnalisé ? | Disdire il dominio personalizzato? | Eigen domein opzeggen? | Säga upp egen domän? | Kendi alan adı iptal edilsin mi? | | Eigene Domain neu buchen | Book custom domain again | Volver a contratar dominio propio | Souscrire à nouveau au domaine personnalisé | Riprenota il dominio personalizzato | Eigen domein opnieuw boeken | Boka egen domän igen | Kendi alan adını yeniden satın al | | Domain entfernen? | Remove domain? | ¿Quitar el dominio? | Supprimer le domaine ? | Rimuovere il dominio? | Domein verwijderen? | Ta bort domänen? | Alan adı kaldırılsın mı? | | Das Modul Eigene Domain läuft weiter, bis du es kündigst. | The custom domain module keeps running until you cancel it. | El módulo dominio propio sigue activo hasta que lo canceles. | Le module domaine personnalisé continue jusqu'à ce que vous le résiliiez. | Il modulo dominio personalizzato resta attivo finché non lo disdici. | De module eigen domein loopt door tot je hem opzegt. | Modulen egen domän fortsätter tills du säger upp den. | Kendi alan adı modülü siz iptal edene kadar devam eder. | | Domain entfernt. | Domain removed. | Dominio quitado. | Domaine supprimé. | Dominio rimosso. | Domein verwijderd. | Domänen togs bort. | Alan adı kaldırıldı. | --- # Connect your Google Profile, sync it, and respond to reviews Menu: Marketing & website → Website & Google → Google Profile In the dashboard: https://app.terminz.com/manager/marketing/google-profile Who: Managers with the “Send promotional emails and SMS” permission, starting with the Komplett plan. Updated: 2026-10-20 · https://terminz.com/en/help/google-profil # Connect your Google Profile, sync it, and respond to reviews On this page, you can keep your Google Business Profile (the one that appears in Google Search and Maps) synchronized with Terminz. You'll find it in the menu under **Marketing & website → Website & Google → Google Profile** (`/manager/marketing/google-profile`). This row only appears if you have the “Send promotional emails and SMS” permission and on the Komplett plan or higher. It applies to the location selected at the top of the dashboard. Next to the title, a small help icon (“Your location on Google”) explains the four things the page can do: master data synchronization, connecting to Google, collecting reviews, and measuring visibility. There are two levels. Without a connection, you only link your public profile: Terminz then compares your name, address, and other details with Google and retrieves the review link. When connected to your Google account, the page also displays the “Book Now” button, business hours, services, responses to reviews, and visibility metrics. The page displays five sections in this order (the last two only appear after connecting). ## Google Connection Section “Google connection” says: “Connect your Google Business Profile so booking button, opening hours and services stay current automatically.” **Not yet connected.** You'll see “Not connected yet. Once connected, Terminz maintains your booking button and opening hours on Google.” and the **Connect with Google** button. It takes you to Google, where you log in and grant access; afterward, you'll be redirected back here to “Google account connected. Now pick your location.”. If Google or you cancel the process, it will show “The Google connection was cancelled.” If the connection isn't enabled on the system yet, it will say “The Google connection is not enabled on this system yet.” and the button will be disabled. If you've already saved your profile as a channel, “Your Google profile is already stored as a channel.” with **Open profile** will appear below it. **Select location.** Immediately after signing in, “Google location” opens: “Which Google listing belongs to this location?” Tap your entry; then “Location linked — the booking button is set.” appears. If Google doesn't find an entry in this account, “No locations were found in this Google account.” appears. If you close the window without making a selection, the screen remains at “Location missing” with the **Pick location** button. **Connected.** The status “Connected” shows “Last synced: …”. If the last sync failed, it displays “Last sync failed: …” along with the reason. **Sync now** starts the sync immediately (“Sync started.”). It transfers appointment buttons, business hours, and services to Google. **Connection expired.** If Google has terminated access, “Google ended the access. Reconnect the location to keep syncing.” appears with **Reconnect**. **Disconnect.** **Disconnect** prompts you to confirm (“Disconnect Google?”). After that, Terminz will no longer have access to your Google profile; the appointment button, business hours, and reviews will no longer be synced, and to restore them, you'll need to sign in to Google again. The button is intentionally placed below the Sync button. ## Master Data Synchronization The “Master-data audit” section compares your Terminz data in real time with your public Google profile. **Link Profile.** As long as no profile is linked, it will say: “Link your Google Business Profile first — then Terminz compares your master data against it and the review link works.”. Type at least three characters in the field “Search your Google Business Profile” (placeholder “Your business name and town”) and tap **Search** (or Enter). For each match, the name and address are displayed; **Link** selects the match (“Google profile linked.”). When you select your location after linking, Terminz usually imports the profile automatically. **Review discrepancies.** Afterward, “Everything matches.” or “… discrepancy(ies) found” will appear at the top. Below that, each field—Name, Address, Phone, Website, Hours, and Appointment Link—is displayed on a separate line with a status: - “OK”: matches; - “Differs”: Google shows something different (“Google shows: …”, “In Terminz: …”); - “Missing on Google”: something is listed on your site but not on Google; - “Missing in Terminz”: something is listed on Google but not on your site; - “Not verifiable”. If there are discrepancies in the opening hours, the affected days are marked with “Google … · yours …” and “closed”, along with the link **Open opening hours** (leads to the opening hours, see “Set opening hours and display time zone”). For the other fields, use **Duplicate** to copy your value and enter it into Google. Terminz does not change the name, address, or phone number on Google itself. If Google is currently unavailable, “Your Google profile is unreachable right now. Try again later.” appears **Select a different profile.** **Pick another profile** reopens the search. **Open profile on Google Maps** displays your profile on Google. **Remove link.** The **Remove link** button only appears as long as you are not connected to Google (“Remove the Google link?”). After that, the rating link and master data synchronization will disappear from your public page; you can link a new profile at any time. If you're connected, disconnect first; otherwise, you'll see the message: “Disconnect from Google first, then you can remove the entry.” ## What Terminz Shares with Google Section “What Terminz shares with Google” has two toggles. Both are off by default and save immediately when toggled, without the bar at the bottom: - **Appointments in Google Search and Maps:** Sends your name, address, phone number, services with prices, and 30 days of available appointments to Google so customers can book directly from the listing. - **Promotions as a Google post:** Publishes every newly activated promotion as a post on your public Google profile. Only turn it on if you want Google to receive this data. ## Google Reviews Section “Google reviews” contains the toggle **Google review link in the review request**. If it's on, the email sent after the appointment will also include the Google link and will be sent to all eligible customers. Google prohibits pre-selection based on satisfaction, so this feature is not available. The toggle is on by default and saves immediately. The review link itself appears below as soon as a profile is linked, with **Duplicate** and **Open**. You can find the remaining review settings under Settings → Reviews (see “Set Up Reviews and Review Requests”). ## Latest Google Reviews The “Latest Google reviews” section only appears once you're logged in. The table has the following columns: Reviewer (with stars, no name “Google user”), Comment (“No comment” if empty), Response Status (“Answered” or “Unanswered”), and Date, with ten entries per page. If there are no reviews, it displays “No reviews on your Google profile yet.” In the row menu, **Publish reply** opens a window with the comment and the field “Write a reply …”. **Publish reply** sends it to Google (“Reply published.”). A reply can be up to 4,000 characters long; it cannot be left blank. You cannot reply again to a review that has already been answered; the row is grayed out. If Google is unavailable or the review has expired, you'll receive a message and the reply won't be sent. ## Visibility on Google The “Visibility on Google” section (also only visible after connecting) displays “The last 30 days of your Google profile.” as a bar chart: Maps (Desktop), Maps (Mobile), Search (Desktop), Search (Mobile), Calls, Directions, and Website Clicks. If Google hasn't provided any figures yet, it will show “Google does not provide numbers for this profile yet. That is normal while API approval is pending.” ## Frequently Asked Questions **Where do I link my Google Profile?** Under Marketing & Website → Website & Google → Google Profile, click the “Connect with Google” button. **Does Terminz update my address on Google?** No, the sync just shows any discrepancies and lets you copy the value. Terminz automatically syncs business hours, the "Book Now" button, and services to Google when your account is linked. **You cannot remove the link.** You're still connected: go to “Disconnect” first. **Where do I disable the Google button in the review email?** Here, in section “Google reviews”. **Why is the “Google Profile” line missing from the menu?** You lack the “Send promotional emails and text messages” permission, or your plan isn't the “Komplett” plan. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Marketing & Website | Marketing & website | Marketing y sitio web | Marketing et site web | Marketing e sito | Marketing & website | Marketing & webbplats | Marketing ve web sitesi | | Website & Google | Website & Google | Sitio web y Google | Site web et Google | Sito e Google | Website & Google | Webbplats & Google | Web sitesi ve Google | | Google-Profil | Google Profile | Perfil de Google | Profil Google | Profilo Google | Google-profiel | Google-profil | Google Profili | | Mit Google verbinden | Connect with Google | Conectar con Google | Connecter avec Google | Collega con Google | Verbinden met Google | Anslut med Google | Google ile bağlanın | | Profil öffnen | Open profile | Abrir perfil | Ouvrir le profil | Apri il profilo | Profiel openen | Öppna profilen | Profili açın | | Standort wählen | Pick location | Elegir ubicación | Choisir l'établissement | Scegli la sede | Vestiging kiezen | Välj plats | Şube seçin | | Jetzt synchronisieren | Sync now | Sincronizar ahora | Synchroniser maintenant | Sincronizza ora | Nu synchroniseren | Synkronisera nu | Şimdi senkronize et | | Verbindung erneuern | Reconnect | Reconectar | Reconnecter | Ricollega | Opnieuw verbinden | Anslut igen | Yeniden bağlanın | | Verbindung trennen | Disconnect | Desconectar | Déconnecter | Scollega | Ontkoppelen | Koppla från | Bağlantıyı kes | | Suchen | Search | Buscar | Rechercher | Cerca | Zoeken | Sök | Ara | | Verknüpfen | Link | Vincular | Lier | Collega | Koppelen | Koppla | Bağla | | Öffnungszeiten öffnen | Open opening hours | Abrir el horario | Ouvrir les horaires | Apri gli orari | Openingstijden openen | Öppna öppettiderna | Çalışma saatlerini aç | | Duplikat / Kopieren | Duplicate | Duplicado / Duplicar | Doublon / Dupliquer | Duplicato / Duplica | Duplicaat / Dupliceren | Dubblett / Duplicera | Yinelenen / Çoğalt | | Anderes Profil wählen | Pick another profile | Elegir otro perfil | Choisir un autre profil | Scegli un altro profilo | Ander profiel kiezen | Välj en annan profil | Başka bir profil seçin | | Profil auf Google Maps öffnen | Open profile on Google Maps | Abrir el perfil en Google Maps | Ouvrir le profil sur Google Maps | Apri il profilo su Google Maps | Profiel openen op Google Maps | Öppna profilen på Google Maps | Profili Google Maps'te açın | | Verknüpfung entfernen | Remove link | Quitar el enlace | Supprimer le lien | Rimuovi il collegamento | Koppeling verwijderen | Ta bort kopplingen | Bağlantıyı kaldır | | Google-Bewertungslink in der Bewertungsanfrage | Google review link in the review request | Enlace de reseña de Google en la solicitud de reseña | Lien d'avis Google dans la demande d'avis | Link recensione Google nella richiesta di recensione | Google-beoordelingslink in het beoordelingsverzoek | Google-recensionslänk i recensionsförfrågan | Değerlendirme talebinde Google bağlantısı | | Öffnen / Offen | Open | Abrir / Abierto | Ouvrir / Ouvert | Apri / Aperto | Openen / Open | Öppna / Öppen | Aç / Açık | | Antwort veröffentlichen | Publish reply | Publicar respuesta | Publier la réponse | Pubblica la risposta | Reactie publiceren | Publicera svar | Yanıtı yayınla | | Dein Standort auf Google | Your location on Google | Tu negocio en Google | Votre établissement sur Google | La tua sede su Google | Jouw vestiging op Google | Din plats på Google | Google'daki işletmeniz | | Google-Verbindung | Google connection | Conexión con Google | Connexion Google | Collegamento Google | Google-koppeling | Google-koppling | Google bağlantısı | | Verbinde dein Google-Unternehmensprofil, damit Termin-Button, Öffnungszeiten und Leistungen automatisch aktuell bleiben. | Connect your Google Business Profile so booking button, opening hours and services stay current automatically. | Conecta tu perfil de Google para que el botón de reserva, los horarios y los servicios se mantengan al día automáticamente. | Connectez votre profil Google pour que le bouton de réservation, les horaires et les prestations restent à jour automatiquement. | Collega il tuo profilo Google così pulsante di prenotazione, orari e servizi restano aggiornati automaticamente. | Verbind je Google-profiel zodat boekingsknop, openingstijden en diensten automatisch actueel blijven. | Anslut din Google-profil så hålls bokningsknapp, öppettider och tjänster aktuella automatiskt. | Randevu düğmesi, çalışma saatleri ve hizmetlerin otomatik güncel kalması için Google profilinizi bağlayın. | | Noch nicht verbunden. Nach der Verbindung pflegt Terminz deinen Termin-Button und deine Öffnungszeiten auf Google. | Not connected yet. Once connected, Terminz maintains your booking button and opening hours on Google. | Aún sin conectar. Una vez conectado, Terminz mantiene tu botón de reserva y tus horarios en Google. | Pas encore connecté. Une fois connecté, Terminz entretient votre bouton de réservation et vos horaires sur Google. | Non ancora collegato. Una volta collegato, Terminz mantiene il tuo pulsante di prenotazione e i tuoi orari su Google. | Nog niet verbonden. Na het verbinden onderhoudt Terminz je boekingsknop en openingstijden op Google. | Inte ansluten ännu. När du anslutit sköter Terminz din bokningsknapp och dina öppettider på Google. | Henüz bağlı değil. Bağlandıktan sonra Terminz randevu düğmenizi ve çalışma saatlerinizi Google'da günceller. | | Google-Konto verbunden. Wähle jetzt deinen Standort. | Google account connected. Now pick your location. | Cuenta de Google conectada. Elige ahora tu ubicación. | Compte Google connecté. Choisissez maintenant votre établissement. | Account Google collegato. Ora scegli la tua sede. | Google-account verbonden. Kies nu je vestiging. | Google-kontot är anslutet. Välj nu din plats. | Google hesabı bağlandı. Şimdi şubenizi seçin. | | Die Google-Verbindung wurde abgebrochen. | The Google connection was cancelled. | La conexión con Google se canceló. | La connexion Google a été annulée. | Il collegamento Google è stato annullato. | De Google-koppeling is geannuleerd. | Google-anslutningen avbröts. | Google bağlantısı iptal edildi. | | Die Google-Verbindung ist auf diesem System noch nicht freigeschaltet. | The Google connection is not enabled on this system yet. | La conexión con Google aún no está habilitada en este sistema. | La connexion Google n'est pas encore activée sur ce système. | Il collegamento Google non è ancora attivo su questo sistema. | De Google-koppeling is op dit systeem nog niet ingeschakeld. | Google-kopplingen är inte aktiverad i det här systemet ännu. | Google bağlantısı bu sistemde henüz etkinleştirilmedi. | | Dein Google-Profil ist bereits als Kanal hinterlegt. | Your Google profile is already stored as a channel. | Tu perfil de Google ya está guardado como canal. | Votre profil Google est déjà enregistré comme canal. | Il tuo profilo Google è già registrato come canale. | Je Google-profiel is al als kanaal opgeslagen. | Din Google-profil är redan sparad som kanal. | Google profiliniz zaten kanal olarak kayıtlı. | | Google-Standort | Google location | Ubicación de Google | Établissement Google | Sede Google | Google-vestiging | Google-plats | Google konumu | | Welcher Google-Eintrag gehört zu diesem Standort? | Which Google listing belongs to this location? | ¿Qué ficha de Google pertenece a esta ubicación? | Quelle fiche Google correspond à cet établissement ? | Quale scheda Google appartiene a questa sede? | Welke Google-vermelding hoort bij deze vestiging? | Vilken Google-post hör till den här platsen? | Hangi Google kaydı bu şubeye ait? | | Standort verknüpft — der Termin-Button ist gesetzt. | Location linked — the booking button is set. | Ubicación vinculada — el botón de reserva está activo. | Établissement lié — le bouton de réservation est en place. | Sede collegata — il pulsante di prenotazione è attivo. | Vestiging gekoppeld — de boekingsknop staat. | Plats kopplad — bokningsknappen är på plats. | Şube bağlandı — randevu düğmesi ayarlandı. | | In diesem Google-Konto wurden keine Standorte gefunden. | No locations were found in this Google account. | No se encontraron ubicaciones en esta cuenta de Google. | Aucun établissement trouvé dans ce compte Google. | Nessuna sede trovata in questo account Google. | Geen vestigingen gevonden in dit Google-account. | Inga platser hittades i det här Google-kontot. | Bu Google hesabında şube bulunamadı. | | Standort fehlt | Location missing | Falta la ubicación | Établissement manquant | Sede mancante | Vestiging ontbreekt | Plats saknas | Konum eksik | | Verbunden | Connected | Conectado | Connecté | Collegato | Verbonden | Ansluten | Bağlı | | Synchronisierung gestartet. | Sync started. | Sincronización iniciada. | Synchronisation lancée. | Sincronizzazione avviata. | Synchronisatie gestart. | Synkronisering startad. | Senkronizasyon başlatıldı. | | Google hat den Zugriff beendet. Verbinde den Standort erneut, damit die Synchronisierung weiterläuft. | Google ended the access. Reconnect the location to keep syncing. | Google finalizó el acceso. Reconecta la ubicación para seguir sincronizando. | Google a mis fin à l'accès. Reconnectez l'établissement pour poursuivre la synchronisation. | Google ha terminato l'accesso. Ricollega la sede per continuare la sincronizzazione. | Google heeft de toegang beëindigd. Verbind de vestiging opnieuw om te blijven synchroniseren. | Google avslutade åtkomsten. Anslut platsen igen för att fortsätta synkronisera. | Google erişimi sonlandırdı. Senkronizasyonun sürmesi için şubeyi yeniden bağlayın. | | Google-Verbindung trennen? | Disconnect Google? | ¿Desconectar Google? | Déconnecter Google ? | Scollegare Google? | Google-verbinding verbreken? | Koppla från Google? | Google bağlantısı kesilsin mi? | | Stammdaten-Abgleich | Master-data audit | Comprobación de datos | Contrôle des données | Verifica dei dati | Gegevenscontrole | Datakontroll | Veri karşılaştırması | | Verknüpfe zuerst dein Google-Unternehmensprofil — danach vergleicht Terminz deine Stammdaten damit und der Bewertungslink funktioniert. | Link your Google Business Profile first — then Terminz compares your master data against it and the review link works. | Vincula primero tu perfil de empresa en Google: después Terminz compara tus datos maestros con él y el enlace de reseñas funciona. | Liez d'abord votre fiche d'établissement Google : Terminz compare ensuite vos données de base et le lien d'avis fonctionne. | Collega prima il tuo profilo dell'attività su Google: poi Terminz confronta i tuoi dati anagrafici e il link alle recensioni funziona. | Koppel eerst je Google-bedrijfsprofiel — daarna vergelijkt Terminz je stamgegevens ermee en werkt de beoordelingslink. | Koppla din Google Företagsprofil först — sedan jämför Terminz dina grunduppgifter med den och recensionslänken fungerar. | Önce Google İşletme Profilinizi bağlayın; ardından Terminz ana verilerinizi onunla karşılaştırır ve değerlendirme bağlantısı çalışır. | | Google-Unternehmensprofil suchen | Search your Google Business Profile | Buscar tu perfil de empresa en Google | Rechercher votre fiche d'établissement Google | Cerca il tuo profilo dell'attività su Google | Zoek je Google-bedrijfsprofiel | Sök din Google Företagsprofil | Google İşletme Profilinizi arayın | | Name und Ort deines Geschäfts | Your business name and town | Nombre y localidad de tu negocio | Nom et ville de votre établissement | Nome e città della tua attività | Naam en plaats van je bedrijf | Ditt företags namn och ort | İşletmenizin adı ve şehri | | Google-Profil verknüpft. | Google profile linked. | Perfil de Google vinculado. | Fiche Google liée. | Profilo Google collegato. | Google-profiel gekoppeld. | Google-profil kopplad. | Google profili bağlandı. | | Alles stimmt überein. | Everything matches. | Todo coincide. | Tout concorde. | Tutto corrisponde. | Alles komt overeen. | Allt stämmer. | Her şey eşleşiyor. | | OK | OK | OK | OK | OK | OK | OK | Tamam | | Abweichung | Differs | Diferencia | Écart | Differenza | Verschil | Avvikelse | Fark | | Fehlt bei Google | Missing on Google | Falta en Google | Absent sur Google | Manca su Google | Ontbreekt op Google | Saknas på Google | Google'da eksik | | Fehlt in Terminz | Missing in Terminz | Falta en Terminz | Absent dans Terminz | Manca in Terminz | Ontbreekt in Terminz | Saknas i Terminz | Terminz'de eksik | | Nicht prüfbar | Not verifiable | No verificable | Non vérifiable | Non verificabile | Niet controleerbaar | Kan inte verifieras | Doğrulanamaz | | geschlossen | closed | cerrado | fermé | chiuso | gesloten | stängt | kapalı | | Dein Google-Profil ist gerade nicht erreichbar. Versuche es später erneut. | Your Google profile is unreachable right now. Try again later. | Tu perfil de Google no está disponible ahora mismo. Inténtalo más tarde. | Votre profil Google est momentanément inaccessible. Réessayez plus tard. | Il tuo profilo Google al momento non è raggiungibile. Riprova più tardi. | Je Google-profiel is momenteel niet bereikbaar. Probeer het later opnieuw. | Din Google-profil går inte att nå just nu. Försök igen senare. | Google profilinize şu anda ulaşılamıyor. Lütfen daha sonra tekrar deneyin. | | Google-Verknüpfung entfernen? | Remove the Google link? | ¿Quitar el enlace de Google? | Supprimer le lien Google ? | Rimuovere il collegamento a Google? | Google-koppeling verwijderen? | Ta bort Google-kopplingen? | Google bağlantısı kaldırılsın mı? | | Was Terminz an Google weitergibt | What Terminz shares with Google | Qué comparte Terminz con Google | Ce que Terminz transmet à Google | Cosa Terminz condivide con Google | Wat Terminz met Google deelt | Vad Terminz delar med Google | Terminz'in Google ile paylaştıkları | | Google-Bewertungen | Google reviews | Reseñas de Google | Avis Google | Recensioni Google | Google-beoordelingen | Google-recensioner | Google değerlendirmeleri | | Neueste Google-Bewertungen | Latest Google reviews | Últimas reseñas de Google | Derniers avis Google | Ultime recensioni Google | Nieuwste Google-beoordelingen | Senaste Google-recensionerna | Son Google değerlendirmeleri | | Google-Nutzer | Google user | Usuario de Google | Utilisateur Google | Utente Google | Google-gebruiker | Google-användare | Google kullanıcısı | | Kein Kommentar | No comment | Sin comentario | Pas de commentaire | Nessun commento | Geen reactie | Ingen kommentar | Yorum yok | | Beantwortet | Answered | Respondida | Répondu | Risposto | Beantwoord | Besvarad | Yanıtlandı | | Unbeantwortet | Unanswered | Pendiente | En attente | Da rispondere | Onbeantwoord | Obesvarad | Bekliyor | | Noch keine Bewertungen auf deinem Google-Profil. | No reviews on your Google profile yet. | Aún no hay reseñas en tu perfil de Google. | Pas encore d'avis sur votre profil Google. | Ancora nessuna recensione sul tuo profilo Google. | Nog geen beoordelingen op je Google-profiel. | Inga recensioner på din Google-profil ännu. | Google profilinizde henüz değerlendirme yok. | | Antwort schreiben … | Write a reply … | Escribe una respuesta … | Écrire une réponse … | Scrivi una risposta … | Schrijf een reactie … | Skriv ett svar … | Yanıt yazın … | | Antwort veröffentlicht. | Reply published. | Respuesta publicada. | Réponse publiée. | Risposta pubblicata. | Reactie gepubliceerd. | Svar publicerat. | Yanıt yayınlandı. | | Sichtbarkeit bei Google | Visibility on Google | Visibilidad en Google | Visibilité sur Google | Visibilità su Google | Zichtbaarheid op Google | Synlighet på Google | Google'da görünürlük | | Die letzten 30 Tage deines Google-Profils. | The last 30 days of your Google profile. | Los últimos 30 días de tu perfil de Google. | Les 30 derniers jours de votre profil Google. | Gli ultimi 30 giorni del tuo profilo Google. | De laatste 30 dagen van je Google-profiel. | De senaste 30 dagarna för din Google-profil. | Google profilinizin son 30 günü. | | Google stellt für dieses Profil noch keine Zahlen bereit. Das ist normal, solange die API-Freigabe aussteht. | Google does not provide numbers for this profile yet. That is normal while API approval is pending. | Google aún no ofrece cifras para este perfil. Es normal mientras la aprobación de la API está pendiente. | Google ne fournit pas encore de chiffres pour ce profil. C'est normal tant que l'autorisation API est en attente. | Google non fornisce ancora numeri per questo profilo. È normale finché l'approvazione API è in sospeso. | Google levert nog geen cijfers voor dit profiel. Dat is normaal zolang de API-goedkeuring loopt. | Google tillhandahåller inga siffror för den här profilen ännu. Det är normalt medan API-godkännandet väntar. | Google bu profil için henüz rakam sunmuyor. API onayı beklenirken bu normaldir. | --- # Manage Photos, Files, and Images Menu: Marketing & website → Website & Google → Photos & media In the dashboard: https://app.terminz.com/manager/files-media Who: Only the owner of the location (or the company). Everyone else sees “Access denied”. Works with any plan. Updated: 2026-10-20 · https://terminz.com/en/help/fotos-und-medien # Manage Photos, Files, and Images On this page, you can see everything that has been uploaded for your location: photos, logos, service and product images, staff member photos, and documents. You can find it in the menu under **Marketing & website → Website & Google → Photos & media** (`/manager/files-media`). It applies to the location selected at the top of the dashboard. This page is only accessible to the owner. All other managers see the title and “Access denied” with the phrase “This page is only available for Primary Managers and Organization Owners.”. The menu still displays the line. The page has three tabs: **Files**, **Media**, and **Optimization**. ## Files The “Files” tab displays everything as a list. Each row includes the filename, size, upload date, a symbol “Public” if the file is available online, and the category. The category is listed by its internal name, for example `BUSINESS_GALLERY` or `OTHER`. If there are no results, “No files found” and “Upload files to get started” appear there. Above the list are two filters: - **Search:** The “Search files...” field searches the file name, title, description, and alt text. - **Category:** The “Filter category” field with “All categories”, “Business logo”, “Gallery”, “Cover image”, “User avatar”, “Staff avatar”, “Service main image”, “Service gallery”, “Product main image”, “Product gallery”, “Marketing banner”, “Documents”, and “Other”. The most recent files are at the top, 20 per page; you can scroll down to see more. Both filters apply to “Files” and “Media” together. At the end of each row, the ellipsis menu opens three actions: - **Details:** opens “File details” with the filename, file type, “File size”, “Uploaded at”, “Category”, and “Visibility” (“Public” or “Private”). For images, there is a preview below. - **Download:** downloads the file to your device. If there is no link, “Download not available” appears with “This file cannot be downloaded at the moment.” - **Delete:** opens “Delete file” with the question “Are you sure you want to delete this file? This action cannot be undone.” and the buttons “Cancel” and **Delete**. After that, it disappears (“File deleted”). If the image is still in use somewhere else—for example, as a logo or feature image—it will also be empty there afterward. ## Media The “Media” tab displays the same entries as a gallery. Below each image are the filename, dimensions, and size, along with up to two tags and “+ number” for more. Tags are displayed here but cannot be edited. Clicking on an image opens it in full size, with zoom, full-screen mode, and a bar showing all images on the page. In the top-right corner of each image is a red trash can. Clicking it opens “Delete image” with the warning “Warning: permanent deletion”: The image will be removed from the database and from cloud storage and cannot be recovered. **Delete permanently** deletes it (“Image has been deleted”), “Cancel” keeps it. There is also the **Refresh** button here, which reloads the list (“Media library has been updated.”). ## Upload The **Upload files** button is located in the top-right corner (on mobile devices, it's just the cloud icon). It's missing from the “Optimization” tab. In the window “Upload files”, drag files onto “Drop files here or” or tap **Select files**. Below that, it says “Maximum 10.00 MB per file” and “All files are automatically scanned for viruses”. What happens depends on the tab where you tap the button: - **In the “Files” tab:** Images, PDFs, Word documents (.doc, .docx, .odt), Excel files, and CSV files (.xls, .xlsx, .csv) are allowed. The files are placed in the “Other” category and are private. - **In the “Media” tab:** Only images are allowed. They are placed in the “Gallery” category and are resized and optimized in the process. Any file larger than 10 MB will be rejected (“File too large”, “… exceeds the maximum size of …”). During the upload, you'll see “Upload progress” with “Uploading...”, “Virus scan in progress...”, and finally “Upload complete”. If the upload fails—for example, due to an unsupported file type—you'll see “Upload failed”. As soon as a file is finished, the window closes and the list reloads. ## Optimization The “Optimization” tab converts your photos to WebP, an image format that uses less data while maintaining the same quality. This makes your page load faster. At the top are four numbers: “Total images”, “Total size”, “Already webP”, and “Can be converted” (JPEG and PNG images that can still be converted; private files are not included). Below that, “Format distribution” (“Overview of image formats in use”) shows the number of images and their size for each format. The **Convert to webP** button is off as long as there is nothing to do (“Every image is already in a modern format.”). It opens “Convert images to webP” with three notes: - Each image and its thumbnails will then be available as WebP files. - The original files remain saved, and existing links will continue to work. - The process runs in the background; you can leave the page. **Start conversion** starts the process; “Cancel” closes the window. At the end, “Conversion complete” appears with either “… images converted, … saved.” or “Nothing left to convert.”. If an error occurs, “Conversion failed” appears. If it takes longer than five minutes, you'll see “The conversion keeps running in the background. Refresh the page later to see the result.” ## Frequently Asked Questions **Where do I upload my logo or cover photo?** Not here, but under Settings → Location → Profile & Branding (see “Change company name, logo, cover photo, and business type”). You'll see them in the list afterward. **Why can't I see Photos & Media, or do I only see “Access denied”?** The page is reserved for the owner. **Can I add tags to an image here?** No, tags are only displayed. **Where do I share a file with someone?** You can't do that on this page. You can download a file and share it yourself. **Is the original deleted during conversion?** No, the originals remain stored. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Marketing & Website | Marketing & website | Marketing y sitio web | Marketing et site web | Marketing e sito | Marketing & website | Marketing & webbplats | Marketing ve web sitesi | | Website & Google | Website & Google | Sitio web y Google | Site web et Google | Sito e Google | Website & Google | Webbplats & Google | Web sitesi ve Google | | Fotos & Medien | Photos & media | Fotos y multimedia | Photos et médias | Foto e media | Foto's & media | Foton & media | Fotoğraflar ve medya | | Dateien | Files | Archivos | Fichiers | File | Bestanden | Filer | Dosyalar | | Medien | Media | Medios | Médias | Media | Media | Media | Medya | | Optimierung | Optimization | Mejoramiento | Optimisation | Ottimizzazione | Optimalisatie | Optimering | Optimizasyon | | Löschen | Delete | Eliminar | Supprimer | Elimina | Verwijderen | Radera | Sil | | Endgültig löschen | Delete permanently | Eliminar definitivamente | Supprimer définitivement | Elimina definitivamente | Definitief verwijderen | Ta bort permanent | Kalıcı olarak sil | | Aktualisieren | Refresh | Actualizar | Actualiser | Aggiorna | Vernieuwen | Uppdatera | Yenile | | Dateien hochladen | Upload files | Subir archivos | Télécharger des fichiers | Carica file | Bestanden uploaden | Ladda upp filer | Dosyaları yükle | | Dateien auswählen | Select files | Seleccionar archivos | Sélectionner des fichiers | Seleziona file | Bestanden selecteren | Välj filer | Dosya seç | | In WebP umwandeln | Convert to webP | Convertir a WebP | Convertir en WebP | Converti in WebP | Omzetten naar WebP | Konvertera till WebP | WebP'ye dönüştür | | Umwandlung starten | Start conversion | Iniciar la conversión | Lancer la conversion | Avvia la conversione | Omzetting starten | Starta konvertering | Dönüştürmeyi başlat | | Zugriff verweigert | Access denied | Acceso denegado | Accès refusé | Accesso negato | Toegang geweigerd | Åtkomst nekad | Erişim reddedildi | | Diese Seite ist nur für Primary Manager und Organization Owner verfügbar. | This page is only available for Primary Managers and Organization Owners. | Esta página solo está disponible para administradores principales y propietarios de organizaciones. | Cette page est uniquement disponible pour les gestionnaires principaux et les propriétaires d'organisation. | Questa pagina è disponibile solo per i manager principali e i proprietari dell'organizzazione. | Deze pagina is alleen beschikbaar voor primaire managers en organisatie-eigenaren. | Den här sidan är endast tillgänglig för primära chefer och organisationsägare. | Bu sayfa yalnızca Birincil Yöneticiler ve Kuruluş Sahipleri tarafından kullanılabilir. | | Öffentlich | Public | Público | Public | Pubblico | Openbaar | Offentlig | Herkese açık / Genel | | Keine Dateien gefunden | No files found | No se encontraron archivos | Aucun fichier trouvé | Nessun file trovato | Geen bestanden gevonden | Inga filer hittades | Dosya bulunamadı | | Lade Dateien hoch, um zu beginnen | Upload files to get started | Sube archivos para empezar | Téléchargez des fichiers pour commencer | Carica file per iniziare | Upload bestanden om te beginnen | Ladda upp filer för att komma igång | Başlamak için dosya yükleyin | | Dateien durchsuchen... | Search files... | Buscar archivos... | Rechercher des fichiers... | Cerca file... | Bestanden zoeken... | Sök filer... | Dosyaları ara... | | Kategorie filtern | Filter category | Categoría de filtro | Catégorie de filtre | Categoria filtro | Categorie filteren | Filterkategori | Filtre kategorisi | | Alle Kategorien | All categories | Todas las categorias | Toutes les catégories | Tutte le categorie | Alle categorieën | Alla kategorier | Tüm kategoriler | | Firmen-Logo | Business logo | Logotipo del negocio | Logo de l'entreprise | Logo aziendale | Bedrijfslogo | Företagslogotyp | İşletme logosu | | Galerie | Gallery | Galería | Galerie | Galleria | Galerij | Galleri | Galeri | | Titelbild | Cover image | Imagen de portada | Image de couverture | Immagine di copertina | Omslagafbeelding | Omslagsbild | Kapak görseli | | Benutzer Avatar | User avatar | avatar de usuario | Avatar de l'utilisateur | Avatar dell'utente | Gebruikersavatar | Användaravatar | Kullanıcı avatarı | | Personal Avatar | Staff avatar | avatar del personal | Avatar du personnel | Avatar del personale | Personeelsavatar | Personalavatar | Personel avatarı | | Leistung Hauptbild | Service main image | Imagen principal del servicio | Image principale du service | Immagine principale del servizio | Hoofdafbeelding van de dienst | Tjänstens huvudbild | Hizmet ana resmi | | Leistung Galerie | Service gallery | Galería de servicios | Galerie de services | Galleria dei servizi | Dienstengalerij | Servicegalleri | Servis galerisi | | Produkt Hauptbild | Product main image | Imagen principal del producto | Image principale du produit | Immagine principale del prodotto | Producthoofdafbeelding | Produktens huvudbild | Ürün ana görseli | | Produkt Galerie | Product gallery | Galería de productos | Galerie de produits | Galleria dei prodotti | Productgalerij | Produktgalleri | Ürün galerisi | | Marketing Banner | Marketing banner | pancarta de marketing | Bannière marketing | Bandiera di marketing | Marketingbanner | Marknadsföring banner | Pazarlama afişi | | Dokumente | Documents | Documentos | Documents | Documenti | Documenten | Dokument | Belgeler | | Sonstiges / Divers / Sonstige | Other | Otro / Otros | Autre | Altro | Overig / Anders | Övrigt / Annat | Diğer | | Datei-Details | File details | Detalles del archivo | Détails du fichier | Dettagli file | Bestandsdetails | Filinformation | Dosya ayrıntıları | | Dateigröße | File size | Tamaño del archivo | Taille du fichier | Dimensione file | Bestandsgrootte | Filstorlek | Dosya boyutu | | Hochgeladen am | Uploaded at | Subido el | Téléchargé le | Caricato il | Geüpload op | Uppladdad | Yüklenme tarihi | | Kategorie | Category | Categoría | Catégorie | Categoria | Categorie | Kategori | Kategori | | Sichtbarkeit | Visibility | Visibilidad | Visibilité | Visibilità | Zichtbaarheid | Synlighet | Görünürlük | | Privat | Private | Privado | Privé | Privato | Privé | Privat | Özel | | Download nicht verfügbar | Download not available | Descarga no disponible | Téléchargement non disponible | Download non disponibile | Downloaden niet beschikbaar | Nedladdning inte tillgänglig | İndirme kullanılamıyor | | Diese Datei kann momentan nicht heruntergeladen werden. | This file cannot be downloaded at the moment. | Este archivo no se puede descargar en este momento. | Ce fichier ne peut pas être téléchargé pour le moment. | Questo file non può essere scaricato al momento. | Dit bestand kan momenteel niet worden gedownload. | Den här filen kan inte laddas ner för tillfället. | Bu dosya şu anda indirilemiyor. | | Datei löschen | Delete file | Eliminar archivo | Supprimer le fichier | Elimina file | Bestand verwijderen | Ta bort fil | Dosyayı sil | | Möchtest du diese Datei wirklich löschen? Diese Aktion kann nicht rückgängig gemacht werden. | Are you sure you want to delete this file? This action cannot be undone. | ¿Estás seguro de que deseas eliminar este archivo? Esta acción no se puede deshacer. | Voulez-vous vraiment supprimer ce fichier ? Cette action est irréversible. | Sei sicuro di voler eliminare questo file? Questa azione non può essere annullata. | Weet je zeker dat je dit bestand wilt verwijderen? Deze actie kan niet ongedaan worden gemaakt. | Är du säker på att du vill ta bort den här filen? Denna åtgärd kan inte ångras. | Bu dosyayı silmek istediğinizden emin misiniz? Bu işlem geri alınamaz. | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Datei gelöscht | File deleted | Archivo eliminado | Fichier supprimé | File eliminato | Bestand verwijderd | Fil borttagen | Dosya silindi | | Bild löschen | Delete image | Eliminar imagen | Supprimer l'image | Elimina immagine | Afbeelding verwijderen | Ta bort bild | Görseli sil | | Achtung: Endgültiges Löschen | Warning: permanent deletion | Advertencia: Eliminación permanente | Attention : Suppression définitive | Attenzione: Eliminazione permanente | Waarschuwing: Permanente verwijdering | Varning: Permanent borttagning | Uyarı: Kalıcı silme | | Bild wurde gelöscht | Image has been deleted | La imagen ha sido eliminada. | L'image a été supprimée | L'immagine è stata eliminata | Afbeelding is verwijderd | Bilden har tagits bort | Resim silindi | | Medienbibliothek wurde aktualisiert. | Media library has been updated. | La biblioteca multimedia ha sido actualizada. | La médiathèque a été mise à jour. | La libreria multimediale è stata aggiornata. | Mediabibliotheek is bijgewerkt. | Mediebiblioteket har uppdaterats. | Medya kütüphanesi güncellendi. | | Dateien hier ablegen oder | Drop files here or | Arrastra archivos aquí o | Déposez les fichiers ici ou | Trascina i file qui o | Bestanden hier neerzetten of | Släpp filer här eller | Dosyaları buraya bırakın veya | | Alle Dateien werden automatisch auf Viren gescannt | All files are automatically scanned for viruses | Todos los archivos se analizan automáticamente en busca de virus | Tous les fichiers sont automatiquement analysés contre les virus | Tutti i file vengono scansionati automaticamente alla ricerca di virus | Alle bestanden worden automatisch op virussen gescand | Alla filer virusskannas automatiskt | Tüm dosyalar otomatik olarak virüs taramasından geçirilir | | Datei zu groß | File too large | Archivo demasiado grande | Fichier trop volumineux | File troppo grande | Bestand te groot | Filen är för stor | Dosya çok büyük | | Upload-Fortschritt | Upload progress | Progreso de carga | Progression du téléchargement | Avanzamento caricamento | Upload voortgang | Uppladdningsförlopp | Yükleme ilerlemesi | | Upload läuft... | Uploading... | Subiendo... | Téléversement en cours... | Caricamento in corso... | Uploaden... | Laddar upp... | Yükleniyor... | | Virus-Scan läuft... | Virus scan in progress... | Análisis de virus en curso... | Analyse antivirus en cours... | Scansione antivirus in corso... | Virusscan bezig... | Virusskanning pågår... | Virüs taraması yapılıyor... | | Upload abgeschlossen | Upload complete | Subida completada | Téléversement terminé | Caricamento completato | Upload voltooid | Uppladdning klar | Yükleme tamamlandı | | Upload fehlgeschlagen | Upload failed | Error al subir | Échec du téléchargement | Caricamento fallito | Upload mislukt | Uppladdning misslyckades | Yükleme başarısız | | Bilder gesamt | Total images | Imágenes en total | Total des images | Immagini totali | Totaal aantal afbeeldingen | Totalt antal bilder | Toplam görsel | | Gesamtgröße | Total size | Tamaño total | Taille totale | Dimensione totale | Totale grootte | Total storlek | Toplam boyut | | Bereits WebP | Already webP | Ya en WebP | Déjà en WebP | Già in WebP | Al WebP | Redan WebP | Zaten WebP | | Konvertierbar | Can be converted | Convertibles | Convertibles | Convertibili | Kan worden omgezet | Kan konverteras | Dönüştürülebilir | | Formatverteilung | Format distribution | Distribución de formatos | Répartition des formats | Distribuzione dei formati | Verdeling van formaten | Formatfördelning | Biçim dağılımı | | Übersicht der verwendeten Bildformate | Overview of image formats in use | Resumen de los formatos de imagen en uso | Aperçu des formats d'image utilisés | Panoramica dei formati immagine in uso | Overzicht van de gebruikte afbeeldingsformaten | Översikt över de bildformat som används | Kullanılan görsel biçimlerine genel bakış | | Alle Bilder liegen bereits in einem modernen Format vor. | Every image is already in a modern format. | Todas las imágenes ya están en un formato moderno. | Toutes les images sont déjà dans un format moderne. | Tutte le immagini sono già in un formato moderno. | Alle afbeeldingen hebben al een modern formaat. | Alla bilder har redan ett modernt format. | Tüm görseller zaten modern bir biçimde. | | Bilder in WebP umwandeln | Convert images to webP | Convertir las imágenes a WebP | Convertir les images en WebP | Converti le immagini in WebP | Afbeeldingen omzetten naar WebP | Konvertera bilder till WebP | Görselleri WebP'ye dönüştür | | Umwandlung abgeschlossen | Conversion complete | Conversión completada | Conversion terminée | Conversione completata | Omzetting voltooid | Konverteringen är klar | Dönüştürme tamamlandı | | Es gibt nichts mehr umzuwandeln. | Nothing left to convert. | No queda nada por convertir. | Il n'y a plus rien à convertir. | Non c'è più nulla da convertire. | Er valt niets meer om te zetten. | Det finns inget kvar att konvertera. | Dönüştürülecek başka bir şey yok. | | Umwandlung fehlgeschlagen | Conversion failed | Error en la conversión | Échec de la conversion | Conversione non riuscita | Omzetting mislukt | Konverteringen misslyckades | Dönüştürme başarısız oldu | | Die Umwandlung läuft im Hintergrund weiter. Aktualisiere die Seite später, um das Ergebnis zu sehen. | The conversion keeps running in the background. Refresh the page later to see the result. | La conversión continúa en segundo plano. Actualiza la página más tarde para ver el resultado. | La conversion se poursuit en arrière-plan. Actualisez la page plus tard pour voir le résultat. | La conversione prosegue in background. Aggiorna la pagina più tardi per vedere il risultato. | De omzetting loopt op de achtergrond door. Ververs de pagina later om het resultaat te zien. | Konverteringen fortsätter i bakgrunden. Uppdatera sidan senare för att se resultatet. | Dönüştürme arka planda devam ediyor. Sonucu görmek için sayfayı daha sonra yenileyin. | --- # My Profile, Settings, and Security (Account) Menu: Settings In the dashboard: https://app.terminz.com/profile, https://app.terminz.com/manager/profile, https://app.terminz.com/staff/profile, https://app.terminz.com/tenantadmin/profile, https://app.terminz.com/tenantadmin/settings, https://app.terminz.com/customer/profile, https://app.terminz.com/systemadmin/profile Who: Any logged-in user for their own account, whether a customer, staff member, manager, tenant admin, or system admin. Works on every plan. The “Settings” tab appears only for customers, managers, and tenant admins. Updated: 2026-10-20 · https://terminz.com/en/help/mein-profil-und-konto # My Profile, Settings, and Security (Account) Here you manage your own account, not the location. The location's name, phone number, and address are listed under “Address & contact” and “Profile & branding” (see “Change your address, email, phone number, and social media profiles”). The page is the same for all roles; only individual sections depend on the role. You can access it via your account at the bottom of the menu (on mobile, in the menu under your name) using the entry **Profile**. Depending on your role, the path is `/manager/profile`, `/staff/profile`, `/customer/profile`, `/tenantadmin/profile`, or `/systemadmin/profile`; `/profile` redirects to your path. Tenant admins also have the entry **Settings** (`/tenantadmin/settings`) in the menu, which opens the same page. At the top are your role badge (for example, “Managers” or “Tenant admin”) and your avatar. Below that are up to three tabs: **Profile**, **Settings**, and **Security**. By entering `?tab=preferences` or `?tab=security` after the path, you can open tab “Settings” or “Security” directly. Tab “Settings” is not available to staff members or system admins. ## Tab “Profile” The tab displays several cards; the fields are initially locked. ### Profile Picture The “Profile photo” card lets you upload (“Upload profile photo”) or remove a picture. It must be an image file and may be no larger than 5 MB. Square images with at least the displayed number of pixels are displayed in full and in sharp detail; non-square images are cropped to the center. The image is displayed as a small, round icon throughout Terminz wherever your name appears. If you don't have a profile picture, Terminz displays a custom shape in a color that represents you. Uploading is disabled in a demo account. ### Personal Information To make changes, tap **Edit**. The save bar will then appear at the bottom with **Save** and **Cancel**. Only “Save” submits the changes; “Cancel” restores the previously saved values. - **First name** and **Last name**: your name. - **Display name**: displayed in tickets instead of your real name. If left blank, Terminz displays “First Name N.” - **Email**: read-only. You cannot change your email address here. There is currently no option to change it yourself. - **Gender**: Choose from Male, Female, Not Specified, Diverse, Non-Binary, Genderqueer, Transgender, Agender, and Two-Spirit. Leaving this field blank is allowed. - **Date of birth**: A date field. Leaving this field blank is allowed. - **Notes**: Free text visible only to you (“Personal notes...”). ### Contact Information and Address Under **Contact information**, you can manage your **Phone numbers**. For each number, select the type—Mobile, Home, Work, Fax, or Other—and enter **Add phone number** to add another. A number like `+49 30 1234567` or `0176 1234567` is valid; otherwise, “Invalid phone number” will appear. The X removes a number. The saved list completely replaces the previous numbers. The **Address** card has a search field (“Search address”) that fills in the fields, and the fields **Street**, **Nr.**, **Postal code**, **City**, **State**, and **Country**. Appointment saves the address only if Street, No., ZIP Code, City, and State are all filled in, and checks the ZIP Code against the selected state. ### Role-Based Cards - **Customers** also see sections for health, legal, vehicle, and fitness information. These are collapsed and are part of your own profile. - **Managers** see “Managed businesses”, the list of locations they manage. - **Staff** see “Work information”, which includes their company, work experience, and positions, as well as their availability by day of the week (if entered). This information is maintained by the manager, not by you (see “Create and Edit Staff members”). - **Tenant admins** can view “Tenant information”, including the tenant ID. - **System admins** can view “Administrator overview”. ## Tab “Settings” This tab does not save immediately. As soon as you make a change, the save bar (“You have unsaved changes”) appears at the bottom with **Save** and **Discard**. After saving, Terminz displays “Settings have been saved”. - **Timezone**: Select from the supported time zones; the default is Berlin. - **Language**: choose one of the languages the dashboard is available in. After **Save**, the dashboard switches to it right away and remembers it for your account on every device. - **Appearance**: The toggle **Dark mode** takes effect immediately and does not require saving. It applies to this device. The form does not include other fields recognized by the interface (date and time format, currency, number format, first day of the week, notification channels, accessibility). You do not configure here whether or when you receive emails from a location: Customers manage this on their home page for each location, and promotional emails require consent for each location. ## Tab “Security” At the top, you'll see your last login along with the date and time. ### Change Password Tap **Change password**. In the first window, enter: - **Current password** - **New password** (the strength indicator below verifies your entry) - **Confirm new password** The new password must be at least 8 and no more than 128 characters long, and must include one uppercase letter, one lowercase letter, one digit, and one special character. Emojis are not allowed. **Send code** will not be active until all rules are met and both new passwords match. Terminz will then send a 6-digit code to your email address. It is valid for 15 minutes. In the second window, enter it at **Verification code** and type **Change password**. The button is only active when you've entered exactly 6 characters. After that, all sessions on all devices will be ended, including this one. You'll be redirected to the login page, where you'll sign in with your new password. Below that, you'll see when the password was last changed. ### Passkey The card **Passkeys** sets up password-less sign-in using Face ID, Windows Hello, or a security key. **Add passkey** opens a window with an optional **Name (optional)**, such as “MacBook Pro.” Your browser will then prompt you for Face ID, Windows Hello, or the device PIN. **Remove passkey** removes it; after that, you can no longer sign in with this passkey, but you can add a new one at any time. ### Two-Factor Authentication (2FA) The card displays “2FA is not enabled” or “2FA is enabled”. **Turn on 2FA** guides you through the setup step by step: 1. Connect an authentication app such as Google Authenticator or 1Password: On your computer, scan the QR code; on your phone, open the setup screen with **Open in authenticator app**. If that doesn't work, enter the key from **Copy key** manually. 2. Enter the 6-digit code from the app. Terminz uses this to verify that the connection is established. 3. Save your backup codes. Each code is valid for one use and serves as a replacement for the app if you don't have your phone with you. You can save them using **Copy codes** or **Download codes**. Once you close the window, you won't be able to see them anymore. When 2FA is active, the card shows how many backup codes are left. **Regenerate backup codes** invalidates the previous ones. **Disable 2FA** disables two-factor authentication after a prompt; the account is then less secure. ### My Devices The **My devices** card lists the devices you've used to log in, grouped into “This device”, “Trusted”, “Other devices”, and “Blocked”, along with the number of logins and when they occurred. For each device, you'll find the following options in menu “Device actions”: **Trust** or **Remove trust**, **Block** (you will then no longer be able to log in from this device), and **Remove** (the next time you log in, it will be treated as a new device). **Sign out of all devices** ends all sessions, including this one, and prompts you to log in. This is the correct step to take if you suspect unauthorized access, along with changing your password. ## Frequently Asked Questions **How do I change my email address?** You can't do that here; there is no self-service change yet. Contact support. **How do I change the language?** In the “Settings” tab, pick the new language under **Language** and tap **Save**. The dashboard switches right away, and the language applies on every device you sign in on. **Why don't I see the “Settings” tab?** It is not intended for staff members or system admins. Dark mode is available to everyone at the bottom of the account menu. **Where do I set the time zone for my location?** Not here. The time zone under “Settings” is your personal one. The dashboard displays appointment times in the location's time zone. **I forgot my password.** On the login page, there's “Forgot password” for that. Changing your password on this page requires your current password. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Profil | Profile | Perfil | Profil | Profilo | Profiel | Profil | Profil | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Sicherheit | Security | Seguridad | Sécurité | Sicurezza | Beveiliging | Säkerhet | Güvenlik | | Bearbeiten | Edit | Editar | Modifier | Modifica | Bewerken | Redigera | Düzenle | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Vorname | First name | Nombre | Prénom | Nome | Voornaam | Förnamn | Ad | | Nachname | Last name | Apellidos | Nom de famille | Cognome | Achternaam | Efternamn | Soyad | | Anzeigename | Display name | Nombre para mostrar | Nom d'affichage | Nome visualizzato | Weergavenaam | Visningsnamn | Görünen Ad | | E-Mail | Email | Correo / Correo electrónico | E-mail | E-mail | E-mail | E-post | E-posta | | Geschlecht | Gender | Género | Genre | Genere | Geslacht | Kön | Cinsiyet | | Geburtsdatum | Date of birth | Fecha de nacimiento | Date de naissance | Data di nascita | Geboortedatum | Födelsedatum | Doğum tarihi | | Notizen | Notes | Notas | Notes | Note | Notities | Anteckningar | Notlar | | Kontaktinformationen | Contact information | Información de contacto | Informations de contact | Informazioni di contatto | Contactinformatie | Kontaktinformation | İletişim Bilgileri | | Telefonnummern | Phone numbers | Números de teléfono | Numéros de téléphone | Numeri di telefono | Telefoonnummers | Telefonnummer | Telefon numaraları | | Telefonnummer hinzufügen | Add phone number | Añadir número de teléfono | Ajouter un numéro de téléphone | Aggiungi numero di telefono | Telefoonnummer toevoegen | Lägg till telefonnummer | Telefon numarası ekle | | Adresse | Address | Dirección | Adresse | Indirizzo | Adres | Adress | Adres | | Straße | Street | Calle | Rue | Via | Straat | Gata | Cadde/Sokak | | Nr. | Nr. | N.º | N° | N. | Nr. | Nr | No. | | PLZ | Postal code | Código postal | Code postal | CAP | Postcode | Postnummer | Posta kodu | | Stadt | City | Ciudad | Ville | Città | Stad | Stad | Şehir | | Bundesland | State | Provincia | Région | Stato | Provincie | Delstat | Eyalet | | Land | Country | País | Pays | Paese | Land | Land | Ülke | | Kunden | Customers | Clientes | Clients | Clienti | Klanten | Kunder | Müşteriler | | Manager | Managers | Gestores | Responsables | Manager | Managers | Chefer | Yöneticiler | | Mitarbeiter | Staff | Personal / Empleado | Personnel / Collaborateur | Personale / Collaboratore | Personeel / Medewerker | Personal / Medarbetare | Personel | | Verwerfen | Discard | Descartar | Annuler | Annulla | Verwerpen | Ångra | Vazgeç | | Zeitzone | Timezone | Zona horaria | Fuseau horaire | Fuso orario | Tijdzone | Tidszon | Saat dilimi | | Sprache | Language | Idioma | Langue | Lingua | Taal | Språk | Dil | | Darstellung | Appearance | Apariencia | Apparence | Aspetto | Verschijning | Utseende | Dış görünüş | | Dunkler Modus | Dark mode | Modo oscuro | Mode sombre | Modalità scura | Donkere modus | Mörkt läge | Karanlık mod | | Passwort ändern | Change password | Cambiar la contraseña | Changer le mot de passe | Cambia password | Wachtwoord wijzigen | Ändra lösenord | Şifre değiştir | | Aktuelles Passwort | Current password | Contraseña actual | Mot de passe actuel | Password attuale | Huidig wachtwoord | Aktuellt lösenord | Mevcut Şifre | | Neues Passwort | New password | Nueva contraseña | Nouveau mot de passe | Nuova password | Nieuw wachtwoord | Nytt lösenord | Yeni Şifre | | Neues Passwort bestätigen | Confirm new password | Confirmar nueva contraseña | Confirmer le nouveau mot de passe | Conferma nuova password | Bevestig nieuw wachtwoord | Bekräfta nytt lösenord | Yeni Şifreyi Onayla | | Code senden | Send code | Enviar código | Envoyer le code | Invia codice | Code verzenden | Skicka kod | Kodu Gönder | | Bestätigungscode | Verification code | Código de verificación | Le code de vérification | Codice di verifica | Verificatiecode | Verifieringskod | Doğrulama Kodu | | Passkeys | Passkeys | Passkeys | Clés d'accès | Passkey | Passkeys | Passkeys | Geçiş Anahtarları | | Passkey hinzufügen | Add passkey | Añadir passkey | Ajouter une clé d'accès | Aggiungi passkey | Passkey toevoegen | Lägg till passkey | Geçiş anahtarı ekle | | Name (optional) | Name (optional) | Nombre (opcional) | Nom (facultatif) | Nome (facoltativo) | Naam (optioneel) | Namn (valfritt) | Ad (isteğe bağlı) | | Passkey entfernen | Remove passkey | Eliminar passkey | Supprimer la clé d'accès | Rimuovi passkey | Passkey verwijderen | Ta bort passkey | Geçiş anahtarını kaldır | | 2FA aktivieren | Turn on 2FA | Activar 2FA | Activer la 2FA | Attiva 2FA | 2FA inschakelen | Aktivera 2FA | 2FA'yı etkinleştir | | In Authentifizierungs-App öffnen | Open in authenticator app | Abrir en la app de autenticación | Ouvrir dans l'application d'authentification | Apri nell'app di autenticazione | Openen in authenticator-app | Öppna i autentiseringsappen | Kimlik doğrulama uygulamasında aç | | Schlüssel kopieren | Copy key | Copiar clave | Copier la clé | Copia chiave | Kopieer sleutel | Kopiera nyckel | Anahtarı kopyala | | Codes kopieren | Copy codes | Copiar códigos | Copier les codes | Copia codici | Codes kopiëren | Kopiera koder | Kodları Kopyala | | Codes herunterladen | Download codes | Descargar códigos | Télécharger les codes | Scarica codici | Codes downloaden | Ladda ner koder | Kodları İndir | | Backup-Codes neu generieren | Regenerate backup codes | Regenerar códigos de respaldo | Régénérer les codes de secours | Rigenera codici di backup | Back-upcodes opnieuw genereren | Regenerera reservkoder | Yedek Kodları Yenile | | 2FA deaktivieren | Disable 2FA | Desactivar 2FA | Désactiver la 2FA | Disattiva 2FA | 2FA uitschakelen | Inaktivera 2FA | 2FA'yı Devre Dışı Bırak | | Meine Geräte | My devices | Mis dispositivos | Mes appareils | I miei dispositivi | Mijn apparaten | Mina enheter | Cihazlarım | | Vertrauen | Trust | Confiar | Faire confiance | Considera attendibile | Vertrouwen | Lita på | Güven | | Vertrauen entfernen | Remove trust | Quitar confianza | Retirer la confiance | Rimuovi attendibilità | Vertrouwen intrekken | Ta bort förtroende | Güveni kaldır | | Sperren / Blockieren | Block | Bloquear | Bloquer | Blocca | Blokkeren | Spärra / Blockera | Kapat / Engelle | | Entfernen | Remove | Eliminar | Supprimer | Rimuovi | Verwijderen | Ta bort | Kaldır | | Von allen Geräten abmelden | Sign out of all devices | Cerrar sesión en todos los dispositivos | Se déconnecter de tous les appareils | Disconnetti da tutti i dispositivi | Afmelden van alle apparaten | Logga ut från alla enheter | Tüm cihazlardan çıkış yap | | Adresse & Kontakt | Address & contact | Dirección y contacto | Adresse et contact | Indirizzo e contatti | Adres & contact | Adress & kontakt | Adres ve iletişim | | Profil & Branding | Profile & branding | Perfil y marca | Profil & Image de marque | Profilo e branding | Profiel & Huisstijl | Profil och varumärke | Profil ve Marka | | Mandantenadministrator | Tenant admin | Administrador de inquilino | Administrateur du locataire | Amministratore tenant | Tenantbeheerder | Tenantadministratör | Kiracı yöneticisi | | Profilbild | Profile photo | Foto de perfil | Photo de profil | Foto del profilo | Profielfoto | Profilfoto | Profil Fotoğrafı | | Profilbild hochladen | Upload profile photo | Subir foto de perfil | Télécharger la photo de profil | Carica foto profilo | Profielfoto uploaden | Ladda upp profilbild | Profil fotoğrafı yükle | | Persönliche Notizen... | Personal notes... | Notas personales... | Notes personnelles... | Note personali... | Persoonlijke notities... | Personliga anteckningar... | Kişisel notlar... | | Adresse suchen | Search address | Buscar dirección | Rechercher une adresse | Cerca indirizzo | Adres zoeken | Sök adress | Adres ara | | Verwaltete Unternehmen | Managed businesses | Negocios administrados | Entreprises gérées | Imprese gestite | Beheerde bedrijven | Ledde företag | Yönetilen İşletmeler | | Arbeitsinformationen | Work information | Información de trabajo | Informations sur le travail | Informazioni sul lavoro | Werkinformatie | Arbetsinformation | İş Bilgileri | | Mandanten-Information | Tenant information | Información del inquilino | Informations sur le locataire | Informazioni sull'inquilino | Informatie huurder | Hyresgästinformation | Kiracı Bilgileri | | Administrator-Übersicht | Administrator overview | Descripción general del administrador | Présentation de l'administrateur | Panoramica dell'amministratore | Beheerderoverzicht | Administratörsöversikt | Yöneticiye Genel Bakış | | Du hast ungespeicherte Änderungen | You have unsaved changes | Tienes cambios sin guardar | Vous avez des modifications non enregistrées | Hai modifiche non salvate | Je hebt niet-opgeslagen wijzigingen | Du har osparade ändringar | Kaydedilmemiş değişiklikleriniz var | | Einstellungen wurden gespeichert | Settings have been saved | La configuración se ha guardado. | Les paramètres ont été enregistrés | Le impostazioni sono state salvate | Instellingen zijn opgeslagen | Inställningarna har sparats | Ayarlar kaydedildi | | 2FA ist nicht aktiviert | 2FA is not enabled | 2FA no está habilitado | 2FA n'est pas activé | 2FA non è abilitato | 2FA is niet ingeschakeld | 2FA är inte aktiverat | 2FA etkin değil | | 2FA ist aktiviert | 2FA is enabled | 2FA está activada | La 2FA est activée | 2FA è attiva | 2FA is ingeschakeld | 2FA är aktiverad | 2FA etkin | | Dieses Gerät | This device | Este dispositivo | Cet appareil | Questo dispositivo | Dit apparaat | Den här enheten | Bu cihaz | | Vertraut | Trusted | De confianza | De confiance | Attendibili | Vertrouwd | Betrodda | Güvenilir | | Weitere Geräte | Other devices | Otros dispositivos | Autres appareils | Altri dispositivi | Andere apparaten | Andra enheter | Diğer cihazlar | | Blockiert | Blocked | Bloqueado | Bloqué | Bloccato | Geblokkeerd | Blockerad | Engellendi | | Geräteaktionen | Device actions | Acciones del dispositivo | Actions de l'appareil | Azioni dispositivo | Apparaatacties | Enhetsåtgärder | Cihaz işlemleri | | Passwort vergessen | Forgot password | Contraseña olvidada | Mot de passe oublié | Password dimenticata | Wachtwoord vergeten | Glömt lösenord | Şifremi Unuttum | --- # All Settings: Overview and Setup Menu: Settings → All settings In the dashboard: https://app.terminz.com/manager/settings Who: Managers with the “Change Business Settings” permission. Which lines you see depends on your permissions and your plan. Updated: 2026-10-20 · https://terminz.com/en/help/einstellungen-uebersicht # All Settings: Overview and Setup Page “All settings” is the home page for all settings. You can find it in the menu under **Settings → All settings** (`/manager/settings`). It displays each settings page for your location as a row, with a quick preview of the current settings and an indicator if something is missing. Tapping a row opens the page. The overview applies to the location selected at the top of the dashboard. ## Setup At the very top, as long as something is missing, you'll see block “Setup” with a counter (“3 of 6”), six dashes indicating progress, and the next pending step (“Next: Logo”). The **Set up now** button takes you directly to the corresponding page. Once all six steps are complete, the block disappears. The six steps, in this order: 1. **Business name** (completed once a name is entered, page “Profile & branding”). 2. **Logo** (completed once a logo is uploaded, also “Profile & branding”). 3. **Address** (completed as soon as a location is entered, page “Address & contact”). 4. **Phone number** (completed with at least one number, page “Address & contact”). 5. **Opening hours** (completed as soon as at least one day is open, page “Hours & closures”). 6. **Checkout & payments** (completed as soon as you've saved the till settings once, page “Checkout & taxes”). ## The Sections Below that, the settings are organized into sections. Each section has a short heading. You'll only see rows for which you have the necessary permissions and the appropriate pricing plan. - **Business:** “Profile & branding”, “Address & contact”, “Hours & closures”. - **Appointments & booking:** “Booking rules” and “Buffer time”. - **Reviews & requests:** Moderation, Stars, and Reminders (Preview: “Review moderation, ratings & reminders”). - **Team & access:** “Permissions” (Preview: “N Staff members · Manage Permissions”) and “Time tracking” (Preview: “N Staff members” or “Switched off”). - **Till & payments:** “Checkout & taxes”, “Plan & Stripe”, and “Till app” (Preview: “One PIN per person for the till”). “Checkout & taxes” and the POS app are only available with a POS terminal; “Checkout & taxes” and “Plan & Stripe” are not available in the demo account. - **Devices & hardware:** the POS terminals (Preview: “N devices online,” “N devices offline,” or “No devices registered”). Only available with a till. - **Account & data:** “Bring your data” (Preview: “Switching from another system”, requires import permission and the appropriate plan), “Legal”, “Privacy (GDPR)”, and “Data processing”. If there is only one row in a section, tapping the section immediately takes you to that row's page. In the menu, each range opens its own page containing only its rows (`/manager/settings/area/` with `location`, `booking`, `customers`, `team`, `payments`, `devices`, or `account`). ### Preview and Bookmarks Next to the name, there is a preview for each row, for example: - “Profile & branding”: “Name · Logo ✓” or “Name · no logo”. - “Address & contact”: “Location · 2 phone numbers” or “No address set”. - “Hours & closures”: “Open 5 days a week”. - “Booking rules”: “Online · 2 hours to 1 year in advance · 15-minute intervals”; if online booking is disabled, the corresponding note appears. - “Buffer time”: the set buffer or “No buffer”. - “Checkout & taxes”: “2 payment methods · 19% VAT” or “Not configured yet”. - “Plan & Stripe”: Rate, subscription status, and card payment (“Card payments active”, “Card payments incomplete”, or “Card payments not connected”). A logo may appear on the right: **Incomplete** (yellow) or **Missing** (red). The rules: - “Profile & branding”: “Missing” without a company name, “Incomplete” without a logo. - “Address & contact”: “Incomplete” if only the address or only the phone number is listed, “Missing” if neither is listed. - “Hours & closures”: “Missing” if no hours are saved at all, “Incomplete” if the business is closed every day. - “Checkout & taxes”: “Missing” as long as you've never saved any information, “Incomplete” if there isn't a single payment method. - “Plan & Stripe”: “Incomplete” if your subscription requires a payment method or the Stripe account is restricted. - POS devices: “Incomplete” as long as no device is registered. ## Activate Terminal Under the “Till & payments” section (or in a separate box if you don't see this section) is the **Enable terminal** toggle: “Turns off the entire Kasse — devices, staff PINs, and payment mutations — until switched back on.” The toggle saves immediately, without the “You have unsaved changes” bar. Only turn it off if you really want the register to be inactive. ## Frequently Asked Questions **Where can I find a setting that I don't see in the menu?** Here in the overview. If a row is missing here as well, you lack the permission or the plan for this page. **Why don't I see “Checkout & taxes”?** This page is only available in the “Complete Register” plan, not in the demo account, and it requires the “Change Business Settings” permission. **The setup block is gone. Is everything done?** Yes: All six steps are complete. The markers “Incomplete” and “Missing” on the lines show you where something is still pending. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Alle Einstellungen | All settings | Todos los ajustes | Tous les paramètres | Tutte le impostazioni | Alle instellingen | Alla inställningar | Tüm ayarlar | | Jetzt einrichten | Set up now | Configurar ahora | Configurer maintenant | Configura ora | Nu instellen | Konfigurera nu | Şimdi kur | | Firmenname | Business name | Nombre de la empresa | Nom de l'entreprise | Nome azienda | Bedrijfsnaam | Företagsnamn | İşletme Adı | | Logo | Logo | Logotipo | Logo | Logo | Logo | Logotyp | Logo | | Adresse | Address | Dirección | Adresse | Indirizzo | Adres | Adress | Adres | | Telefonnummer | Phone number | Número de teléfono | Numéro de téléphone | Numero di telefono | Telefoonnummer | Telefonnummer | Telefon numarası | | Öffnungszeiten | Opening hours | Horario de apertura / Horarios | Horaires d'ouverture / Horaires | Orari di apertura / Orari | Openingstijden | Öppettider | Çalışma Saatleri / Çalışma saatleri | | Kasse & Zahlungen | Checkout & payments | Caja y pagos | Paiement et paiements | Cassa e pagamenti | Kassa en betalingen | Kassa och betalningar | Ödeme ve Ödemeler | | Unvollständig | Incomplete | Incompleto | Incomplet | Incompleto | Onvolledig | Ofullständig | Eksik | | Fehlt | Missing | Falta | Manquant | Mancante | Ontbreekt | Saknas | Yok | | Terminal aktivieren | Enable terminal | Activar terminal | Activer le terminal | Attiva terminale | Terminal inschakelen | Aktivera terminal | Terminali etkinleştir | | Einrichtung | Setup | Configuración | Configuration | Configurazione | Instellen | Konfiguration | Kurulum | | Profil & Branding | Profile & branding | Perfil y marca | Profil & Image de marque | Profilo e branding | Profiel & Huisstijl | Profil och varumärke | Profil ve Marka | | Adresse & Kontakt | Address & contact | Dirección y contacto | Adresse et contact | Indirizzo e contatti | Adres & contact | Adress & kontakt | Adres ve iletişim | | Öffnungszeiten & Schließtage | Hours & closures | Horario y cierres | Horaires et fermetures | Orari e chiusure | Openingstijden & sluitingen | Öppettider & stängt | Çalışma saatleri ve kapanışlar | | Kasse & Steuern | Checkout & taxes | Caja e impuestos | Caisse et taxes | Cassa e tasse | Kassa & belastingen | Kassa & skatter | Kasa ve vergiler | | Buchungsregeln | Booking rules | Reglas de reserva | Règles de réservation | Regole di prenotazione | Boekingsregels | Bokningsregler | Randevu kuralları | | Pufferzeit | Buffer time | Tiempo de margen | Temps tampon | Tempo cuscinetto | Buffertijd | Buffertid | Tampon süresi | | Bewertungs-Moderation, Ratings & Erinnerungen | Review moderation, ratings & reminders | Moderación de reseñas, valoraciones y recordatorios | Modération des avis, notes & rappels | Moderazione recensioni, valutazioni & promemoria | Beoordelingsmoderatie, ratings & herinneringen | Moderering av omdömen, betyg & påminnelser | Değerlendirme moderasyonu, puanlar & hatırlatmalar | | Berechtigungen | Permissions | Permisos | Autorisations | Permessi | Rechten | Behörigheter | İzinler | | Zeiterfassung | Time tracking | Control de tiempo | Suivi du temps | Monitoraggio tempo | Tijdregistratie | Tidsregistrering | Zaman Takibi / Zaman takibi | | Ausgeschaltet | Switched off | Desactivado | Désactivé | Disattivato | Uitgeschakeld | Avstängd | Kapalı | | Abo & Stripe | Plan & Stripe | Suscripción y Stripe | Abonnement et Stripe | Abbonamento e Stripe | Abonnement & Stripe | Abonnemang & Stripe | Abonelik ve Stripe | | Kassen-App | Till app | App de caja | Application caisse | App cassa | Kassa-app | Kassa-app | Kasa uygulaması | | Eine PIN pro Person für die Kasse | One PIN per person for the till | Un PIN por persona para la caja | Un code PIN par personne pour la caisse | Un PIN a persona per la cassa | Eén pincode per persoon voor de kassa | En PIN per person för kassan | Kasa için kişi başına bir PIN | | Keine Geräte registriert | No devices registered | Sin dispositivos registrados | Aucun appareil enregistré | Nessun dispositivo registrato | Geen apparaten geregistreerd | Inga enheter registrerade | Kayıtlı cihaz yok | | Daten übernehmen | Bring your data | Trae tus datos | Reprendre vos données | Trasferisci i dati | Gegevens overnemen | Flytta in data | Verileri aktar | | Wechsel von einem anderen System | Switching from another system | Cambio desde otro sistema | Venir d’un autre système | Passaggio da un altro sistema | Overstap van een ander systeem | Byte från ett annat system | Başka sistemden geçiş | | Rechtliches | Legal | Aviso legal | Juridique | Legale | Juridisch | Juridik | Yasal | | Datenschutz (GDPR) | Privacy (GDPR) | Privacidad (RGPD) | Confidentialité (RGPD) | Privacy (GDPR) | Privacy (AVG) | Integritet (GDPR) | Gizlilik (KVKK) | | Auftragsverarbeitung / Datenverarbeitung | Data processing | Encargo de tratamiento / Procesamiento de datos | Sous-traitance / Traitement des données | Trattamento per conto / Elaborazione dei dati | Verwerking in opdracht / Gegevensverwerking | Personuppgiftsbiträde / Databehandling | Veri işleme / Veri İşleme | | Keine Adresse gesetzt | No address set | Sin dirección | Aucune adresse définie | Nessun indirizzo impostato | Geen adres ingesteld | Ingen adress angiven | Adres girilmemiş | | Kein Puffer | No buffer | Sin margen | Aucun tampon | Nessun cuscinetto | Geen buffer | Ingen buffert | Tampon yok | | Noch nicht konfiguriert | Not configured yet | Aún no configurado | Pas encore configuré | Non ancora configurato | Nog niet geconfigureerd | Inte konfigurerat ännu | Henüz yapılandırılmadı | | Kartenzahlung aktiv | Card payments active | Pagos con tarjeta activos | Paiement par carte actif | Pagamenti con carta attivi | Kaartbetalingen actief | Kortbetalningar aktiva | Kartlı ödeme aktif | | Kartenzahlung unvollständig | Card payments incomplete | Pagos con tarjeta incompletos | Paiement par carte incomplet | Pagamenti con carta incompleti | Kaartbetalingen onvolledig | Kortbetalningar ofullständiga | Kartlı ödeme eksik | | Kartenzahlung nicht verbunden | Card payments not connected | Pagos con tarjeta sin conectar | Paiement par carte non connecté | Pagamenti con carta non collegati | Kaartbetalingen niet gekoppeld | Kortbetalningar inte anslutna | Kartlı ödeme bağlı değil | | Kasse & Zahlung | Till & payments | Caja y pagos | Caisse et paiement | Cassa e pagamenti | Kassa & betalen | Kassa & betalning | Kasa ve ödeme | | Schaltet die gesamte Kasse ab – Geräte, Mitarbeiter-PINs und Zahlungsvorgänge – bis sie wieder eingeschaltet wird. | Turns off the entire Kasse — devices, staff PINs, and payment mutations — until switched back on. | Desactiva todo el sistema de caja: dispositivos, PIN del personal y pagos, hasta que se vuelva a activar. | Désactive l'ensemble de la caisse : appareils, codes PIN du personnel et paiements, jusqu'à sa réactivation. | Disattiva l'intera cassa: dispositivi, PIN del personale e pagamenti, finché non viene riattivata. | Schakelt de hele kassa uit: apparaten, pincodes van medewerkers en betalingen, tot deze weer wordt ingeschakeld. | Stänger av hela kassan: enheter, personal-PIN och betalningar, tills den slås på igen. | Yeniden açılana kadar tüm kasayı (cihazlar, personel PIN'leri ve ödemeler) kapatır. | | Du hast ungespeicherte Änderungen | You have unsaved changes | Tienes cambios sin guardar | Vous avez des modifications non enregistrées | Hai modifiche non salvate | Je hebt niet-opgeslagen wijzigingen | Du har osparade ändringar | Kaydedilmemiş değişiklikleriniz var | --- # Confirm your setup and activate the location In the dashboard: https://app.terminz.com/manager/onboarding Who: Managers with the permission “Change Business Settings”. Works with any plan. Updated: 2026-10-20 · https://terminz.com/en/help/einrichtung-bestaetigen # Confirm your setup and activate the location The “Welcome to Terminz” page (`/manager/onboarding`) shows you once everything Terminz set up for your location during registration. You check it, fill in what is missing, and tap **Confirm & start**. Only after that is the location activated. You do not have to look for the page in the menu. As long as the setup is not confirmed, the dashboard sends you here automatically after you sign in. The pages where you can add what is missing are exempt: **Services**, **Staff**, **Resources**, **Opening hours** and **Website**. While you are on one of them, you stay there. As soon as you go to the dashboard or another page, you land on the welcome page again. ## What is on the page The page consists of cards, each with an **Edit** button that opens a form. In the form you save with the button there, and the card then shows the new state. - **Business information:** name, email, website, URL identifier, time zone, currency, languages, amenities and payment methods. - **Organization & legal:** the organization's name and legal name, legal structure, email, phone, website, plus the VAT ID, the tax number, the trade register number and the **bank details** (IBAN, BIC/SWIFT, bank). Check these carefully. - **Services:** your services with price and category. The note “{done} of {total} bookable” counts how many of them can be booked online. Only an active service with an assigned resource is bookable online. Adding or editing a service needs at least one resource; without one it says “Create a resource first”. - **Staff:** who is already set up, whether the person has an email address and whether their access is active. Staff only receive an email when you tap **Send invitation** here. - **Address & contact:** the location's address and phone numbers. - **Opening hours:** the times for each weekday or “Closed”. - **System features:** whether online appointment booking, time tracking and the till are switched on. - **Resources:** rooms or equipment a service needs. - **Public page:** whether a public page exists yet. **Open in studio** takes you to the page editor. Below the cards a note says: “You can change all of these details later in Settings.” Nothing here is final. ## Confirming A bar sticks to the bottom. On the left it shows the state “Before you start”: **Ready to go** or **Not ready yet**. 1. Check the cards and change what is wrong. 2. Create at least one active service and enter opening hours. 3. Tap **Confirm & start**. Terminz says “Your business setup has been confirmed.”, activates the location and opens the dashboard. Staff are not required; you can run the location alone. **Cancel** takes you to the dashboard, which sends you back to this page until you have confirmed. ## What is refused - If an active service or the opening hours are still missing, nothing happens except the message “Please complete the setup first: at least one service, opening hours.” Before that, the bar shows “Not ready yet”. - Without the permission “Change Business Settings”, Terminz does not confirm. - A location whose setup is already confirmed no longer opens the page but forwards to the dashboard. ## Frequently asked questions **I cannot reach the dashboard; it keeps jumping back to “Welcome to Terminz”.** The setup is not confirmed yet. Add a service and opening hours and tap **Confirm & start**. **Do I need staff to start?** No. Only an active service and opening hours. **Can I change the legal structure or bank details later?** Yes, in Settings. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Bestätigen & Starten | Confirm & start | Confirmar y empezar | Confirmer et démarrer | Conferma e inizia | Bevestigen en starten | Bekräfta och starta | Onayla ve başla | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | | Mitarbeiter | Staff | Personal / Empleado | Personnel / Collaborateur | Personale / Collaboratore | Personeel / Medewerker | Personal / Medarbetare | Personel | | Ressourcen | Resources | Recursos | Ressources | Risorse | Resources / Bronnen | Resurser | Kaynaklar | | Öffnungszeiten | Opening hours | Horario de apertura / Horarios | Horaires d'ouverture / Horaires | Orari di apertura / Orari | Openingstijden | Öppettider | Çalışma Saatleri / Çalışma saatleri | | Website | Website | Sitio web / Web | Site web | Sito web | Website | Webbplats | Website / Web sitesi | | Bearbeiten | Edit | Editar | Modifier | Modifica | Bewerken | Redigera | Düzenle | | Mitarbeiter: | Staff: | Personal: | Personnel : | Personale: | Personeel: | Personal: | Personel: | | Im Studio öffnen | Open in studio | Abrir en el editor | Ouvrir dans l'éditeur | Apri nello Studio | Openen in Studio | Öppna i Studio | Stüdyoda aç | | Startklar | Ready to go | Todo listo | Prêt à démarrer | Tutto pronto | Klaar voor gebruik | Klart att starta | Başlamaya hazır | | Noch nicht startklar | Not ready yet | Aún no está listo | Pas encore prêt | Non ancora pronto | Nog niet klaar | Inte klart än | Henüz hazır değil | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Willkommen bei Terminz | Welcome to Terminz | Bienvenido a Terminz | Bienvenue chez Terminz | Benvenuto su Terminz | Welkom bij Terminz | Välkommen till Terminz | Terminz'e hoş geldiniz | | Zuerst Ressource anlegen | Create a resource first | Crear un recurso primero | Créer une ressource d'abord | Crea prima una risorsa | Eerst resource aanmaken | Skapa en resurs först | Önce kaynak oluştur | | Geschlossen | Closed | Cerrado | Fermé | Chiuso | Gesloten | Stängd | Kapatıldı / Kapalı | | Du kannst all diese Angaben später in den Einstellungen ändern. | You can change all of these details later in Settings. | Podrás cambiar todos estos datos más adelante en los ajustes. | Vous pourrez modifier toutes ces informations plus tard dans les paramètres. | Potrai modificare tutti questi dati in seguito nelle impostazioni. | Je kunt al deze gegevens later wijzigen in de instellingen. | Du kan ändra alla dessa uppgifter senare under inställningar. | Tüm bu bilgileri daha sonra ayarlardan değiştirebilirsiniz. | | Vor dem Start | Before you start | Antes de empezar | Avant de commencer | Prima di iniziare | Voordat je start | Innan du börjar | Başlamadan önce | | Deine Geschäftseinrichtung wurde bestätigt. | Your business setup has been confirmed. | Se ha confirmado la configuración de tu empresa. | La configuration de votre entreprise a été confirmée. | La configurazione della tua attività è stata confermata. | Je bedrijfsinrichting is bevestigd. | Din företagskonfiguration har bekräftats. | İşletme kurulumunuz onaylandı. | --- # Create, Edit, and Delete Locations (Tenant Admin) Menu: Locations In the dashboard: https://app.terminz.com/tenantadmin/businesses Who: Tenant admin in the “Unternehmen” plan. The page is tied to this plan. Updated: 2026-10-20 · https://terminz.com/en/help/standorte-verwalten Here you can view all of your company's locations on a map, create new ones, change contact information and business hours, and delete an empty location. Open **Locations** in the menu. ## What's on the page At the top is the title “Locations”. Below that are the search bar, the status selector, and the **New location** button. - **Search businesses...** searches by name as you type. - **Filter by status** offers “All”, “Active”, “Inactive”, and “Pending”. - The page displays 24 cards; you can scroll through them below. The most recent locations appear at the top. Archived locations do not appear. - If you have multiple companies, the list applies to the company you selected at the top of the dashboard. Each card displays the name with the account number (tapping it copies it), city and state, status, the first two lines of the description, the numbers “Staff” and “Appointments”, and, if entered, the size in m² and the number of chairs. Small icons in the bottom right corner indicate whether a website, email, and phone number are on file. At the bottom left are the pencil icon for editing and the trash can icon for deleting. If there are no results, it says “No businesses found”. If no search or filters are applied, it says “Get started by adding your first business”. ## Create a New Location 1. Tap **New location**. 2. At **Plan for this location**, select either “Komplett” or “Komplett Kasse”. The default is “Komplett”. 3. Fill out the form (see below). Only **Business name** is required; **Create location** remains locked until then. 4. Tap **Create location**. The location will start as “Active”; you'll immediately become its manager, and it will be assigned the selected rate. Billing for the additional position will be reconciled afterward. If only the rate assignment fails, a red message will appear, but the location will still be created. In that case, contact support to ensure the rate is correct. ## The Form It has three sections that can be expanded and collapsed. **Basic information** (expanded) - **Business name**: Required; spaces at the edges are removed. When creating the entry, a name that already exists in your company will be rejected. - **Email** and **Website**: These are validated as soon as you leave the field. Invalid entries display an error directly in the field. - **Description**: Free text; up to three lines are visible. - **Phone**: Also validated when you leave the field; for example, +49 30 12345678. **Address**: **Street**, **Nr.**, **Postal code**, **City**, and **State**. The country is set to Germany and cannot be changed here. For an existing location, its saved country remains unchanged. **Opening hours**: one row per day of the week; preset to Monday through Friday 9:00 AM to 5:00 PM, Saturday 10:00 AM to 2:00 PM, closed on Sunday. - A checkmark on the right side of the row indicates that the location is open that day. If there is no checkmark, “Closed” appears. - For an open day, you can check **Around the clock**; in that case, the opening hours are omitted. Otherwise, enter the opening and closing times. - The **Special notes...** field is for notes about the day. ## Edit a Location Tap the pencil icon. “Edit business” displays the same form, pre-filled with the saved values, but without the rate selection. **Save** saves the changes, **Cancel** discards them. The following are saved: name, email, website, description, address, phone number, and opening hours. All other settings for the location remain unchanged. If the location has multiple phone numbers, you can only change the first one here; the others are retained. If you clear the **Phone** field, the first number is removed. You cannot change the status, size, number of seats, or notes here. If new opening hours would overlap with existing staff member work schedules, the system will refuse to save the changes and provide an explanation. In that case, adjust the weekly schedule first; see “Reading the Weekly Schedule”. ## Deleting a Location Tap the trash can icon. “Delete business” asks if you really want to delete the location and warns that this action cannot be undone. **Delete permanently** deletes it along with its associated data; **Cancel** cancels the action. If the location already has receipts, tickets, or other records that must be retained, the deletion will be rejected. A message will appear stating that it already has appointments, receipts, or tickets and cannot be deleted. The location will then remain unchanged; contact support if you want it to be taken out of service. ## Frequently Asked Questions **Can I change a location's status here?** No. There is no status field in the form; the status is managed by the platform. **How do I change the rate plan for an existing location?** Not on this page. You can only select a rate plan when creating a new location. **Which countries can I select?** The form creates locations in Germany. You cannot enter a different country here. **Where do I change booking rules, buffers, or branding?** As the location manager in the settings; see “All Settings: Overview and Setup”. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Standorte | Locations | Establecimientos / Sedes | Établissements | Sedi | Vestigingen | Anläggningar / Platser | Şubeler | | Neuer Standort | New location | Nueva ubicación | Nouveau site | Nuova sede | Nieuwe locatie | Ny plats | Yeni lokasyon | | Unternehmen durchsuchen... | Search businesses... | Buscar empresas... | Rechercher des entreprises... | Cerca aziende... | Bedrijven zoeken... | Sök företag... | İşletme ara... | | Status filtern | Filter by status | Filtrar por estado | Filtrer par statut | Filtra per stato | Filteren op status | Filtrera efter status | Duruma göre filtrele | | Tarif für diesen Standort | Plan for this location | Plan para esta ubicación | Formule pour ce site | Piano per questa sede | Abonnement voor deze locatie | Plan för denna plats | Bu lokasyon için paket | | Firmenname | Business name | Nombre de la empresa | Nom de l'entreprise | Nome azienda | Bedrijfsnaam | Företagsnamn | İşletme Adı | | Standort anlegen | Create location | Crear sede / Crear ubicación | Créer un établissement / Créer le site | Crea sede | Vestiging aanmaken / Locatie aanmaken | Skapa plats | Şube oluştur / Lokasyon oluştur | | Grundinformationen | Basic information | Información básica | Informations de base | Informazioni di base | Basisinformatie | Grundläggande information | Temel bilgiler | | E-Mail | Email | Correo / Correo electrónico | E-mail | E-mail | E-mail | E-post | E-posta | | Website | Website | Sitio web / Web | Site web | Sito web | Website | Webbplats | Website / Web sitesi | | Beschreibung | Description | Descripción | Description | Descrizione | Beschrijving / Omschrijving | Beskrivning | Açıklama | | Telefon / Handy | Phone | Teléfono / Móvil | Téléphone / Mobile | Telefono / Cellulare | Telefoon / Mobiel | Telefon / Mobil | Telefon / Cep telefonu | | Adresse | Address | Dirección | Adresse | Indirizzo | Adres | Adress | Adres | | Straße | Street | Calle | Rue | Via | Straat | Gata | Cadde/Sokak | | Nr. | Nr. | N.º | N° | N. | Nr. | Nr | No. | | PLZ | Postal code | Código postal | Code postal | CAP | Postcode | Postnummer | Posta kodu | | Stadt | City | Ciudad | Ville | Città | Stad | Stad | Şehir | | Bundesland | State | Provincia | Région | Stato | Provincie | Delstat | Eyalet | | Öffnungszeiten | Opening hours | Horario de apertura / Horarios | Horaires d'ouverture / Horaires | Orari di apertura / Orari | Openingstijden | Öppettider | Çalışma Saatleri / Çalışma saatleri | | Rund um die Uhr | Around the clock | Todo el día | Toute la journée | Tutto il giorno | De hele dag | Hela dagen | Tüm gün | | Besondere Hinweise... | Special notes... | Notas especiales... | Notes spéciales... | Note speciali... | Bijzondere opmerkingen... | Särskilda anteckningar... | Özel notlar... | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Endgültig löschen | Delete permanently | Eliminar definitivamente | Supprimer définitivement | Elimina definitivamente | Definitief verwijderen | Ta bort permanent | Kalıcı olarak sil | | Alle | All | Todos | Tous | Tutti | Alle | Alla | Tümü | | Aktiv | Active | Activo | Actif | Attivo | Actief | Aktiv | Aktif / Etkin | | Inaktiv | Inactive | Inactivo | Inactif | Inattivo | Inactief | Inaktiv | Pasif | | Ausstehend / Offen | Pending | Pendiente / Pendientes | En attente | In attesa / In sospeso | In behandeling / Open | Väntande / Väntar | Bekliyor / Beklemede | | Mitarbeiter | Staff | Personal / Empleado | Personnel / Collaborateur | Personale / Collaboratore | Personeel / Medewerker | Personal / Medarbetare | Personel | | Termine | Appointments | Citas | Rendez-vous | Appuntamenti | Afspraken | Bokningar | Randevular | | Keine Unternehmen gefunden | No businesses found | No se han encontrado empresas | Aucune entreprise trouvée | Nessuna azienda trovata | Geen bedrijven gevonden | Inga företag hittades | İşletme bulunamadı | | Beginne, indem du dein erstes Unternehmen hinzufügst | Get started by adding your first business | Empieza añadiendo tu primera empresa | Commencez par ajouter votre première entreprise | Inizia aggiungendo la prima azienda | Begin met het toevoegen van je eerste bedrijf | Börja med att lägga till ditt första företag | İlk işletmenizi ekleyerek başlayın | | Geschlossen | Closed | Cerrado | Fermé | Chiuso | Gesloten | Stängd | Kapatıldı / Kapalı | | Unternehmen bearbeiten | Edit business | Editar empresa | Modifier l'entreprise | Modifica azienda | Bedrijf bewerken | Redigera företag | İşletmeyi düzenle | | Unternehmen löschen | Delete business | Eliminar negocio | Supprimer l'entreprise | Elimina azienda | Bedrijf verwijderen | Radera företag | İşletmeyi Sil | --- # Set Up Booking Rules Menu: Settings → Appointments & booking → Booking rules In the dashboard: https://app.terminz.com/manager/settings/booking Who: Managers with the “Change Business Settings” permission. Works in every plan. Updated: 2026-10-20 · https://terminz.com/en/help/buchungsregeln # Set Up Booking Rules On this page, you can set the rules for booking appointments at your location: how close to the appointment, how far in advance, what information you need from customers, and when reminders are sent. You'll find it in the menu under **Settings → Appointments & booking → Booking rules** (`/manager/settings/booking`). The rules apply to the location selected at the top of the dashboard. Only the reminders apply to all your locations. You save all settings at once. As soon as you make a change, the “You have unsaved changes” bar appears at the bottom with options to Save or Discard. Nothing changes unless you save. Next to the title, a small help icon (“How your slot grid works”) explains the three rules that determine which start times are offered. ## Enabling and Disabling Online Booking At the very top is the toggle “24/7 online booking” with the text “Customers can book appointments through your public page”. When turned off, the booking process is immediately hidden; existing appointments remain unaffected. The toggle affects the booking page, the public page, widgets, and the Google profile. It saves its state independently—not via the bar at the bottom—and then displays “Online booking is on” or “Online booking is off”. If online booking is turned off, the rules below don't apply until you turn it back on. Your team can still make bookings at the front desk, at the register, and in the dashboard. ### When online booking is turned off Block “When online booking is off” determines what your shared pages display for “Service,” “Combination,” and “Offer” instead of “Book appointment”. There are three options: **Call** (opens the phone app with your first active phone number), **WhatsApp** (opens a chat with your WhatsApp number), and **Email** (opens the visitor's email app with your location's email address, which is then visible on the page). As long as you don't select anything, the call and WhatsApp options will be displayed where you've set them up, and your email will only appear if both are missing. If a number is missing, “Not set up yet” will appear there with the link “Add it under Address & contact”. A preview “What visitors see” shows the bar at the bottom of the shared page. ## Booking Period Section “Booking window” answers: How close to the appointment and how far in advance can someone book online? A summary at the top shows, for example, “Customers can book as early as 2 hours in advance and as far as 1 year in advance, in 15-minute increments.” It updates automatically before you save. - **Minimum advance notice:** The earliest time customers can book. Options: 5 min., 15 min., 30 min., 1 hr., 2 hr., 3 hr., 4 hr., 8 hr. This applies only to online booking. Your team can book at the counter, in the point-of-sale app, and in the dashboard without this restriction. - **Maximum booking window:** How far in advance bookings can be made, both online and by your team. Options: 1 week, 2 weeks, 1 month, 2 months, 3 months, 6 months, 1 year. Dates beyond that will not appear as bookable anywhere. - **Online cancellation:** The deadline by which customers can cancel or reschedule their appointment themselves via the link in the confirmation email. Options: 2 hours, 12 hours, 24 hours, 48 hours, 72 hours, or “Anytime”. After that, only you can make changes. Your team can cancel at any time. ## Information Required at the Time of Booking In section “What a booking has to carry”, you decide what information you need from a customer. The online booking form will prompt for this information. At the front desk, a new customer is created only with this information, and if something is missing for an existing customer, the booking system will display a notification instead of blocking the booking. - **Name** is always requested. - Set **Email**, **Phone**, and **Address** to “Required”, “Optional”, or “Do not ask”, respectively. Anyone who creates an account online always provides an email address. For bookings without an account and at the counter, your settings apply. The address is only useful if you send invoices or drive to customers. - Under **Online**, the setting is “Booking without an account”: Customers can book using their name and contact information without creating a password. If this setting is off, booking is only possible with an account (log in or register). - Under **At the counter**, the setting is “Walk-in customers”: This applies to appointments that your team creates at the checkout or in the dashboard, with a name on the appointment and no customer record. If the toggle is off, every appointment requires a customer record. Walk-in customers have neither an email address nor a phone number. Bookings are still processed, and the booking shows what's missing. An address is never required for walk-in customers. The public booking page is not affected by this. Whatever you uncheck appears as “Not asked for: …” in the preview. These rules also determine the required fields in the form “Create new customer” (see “Create, search for, and view customer files”). ## Prices The toggle “Show prices to customers” controls whether prices appear on your public page and during the booking process. When prices are hidden, customers see services without prices and submit an inquiry instead. ## Time Slots The “Time slots” section contains two rules for start times: - **Base interval:** The interval between the offered start times. Options: 5, 10, 15, 30, or 60 minutes. A smaller interval means more options, but also more short gaps throughout the day. - **Continuous slots:** “On” means that after each appointment, the next one starts immediately, and the next start time is the end of the previous one. “Off” means a service only starts in increments of its own duration, regardless of your schedule grid. If you've set a buffer for services that doesn't fit into a new grid, Terminz will warn you when saving (“Your buffer doesn't fit the new steps”) and will only round it up once you save the buffer yourself. Use “Save anyway” to apply the new grid. ## Reserve Time When Booking In section “Hold a time while booking”, enable “Hold the chosen time”: Anyone who taps a time slot is briefly assigned that slot until the booking is complete—on the booking page, in the Appointment Wizard, and at checkout. In **Held for**, select 5, 10, 15, or 30 minutes. If the booking isn't completed by then, the time slot becomes available again and must be selected anew. By default, the reservation feature is turned off. In that case, two people will see the same available time slot, and whoever submits first gets it. ## Outside of business hours In section “Outside opening hours”, you specify how far in advance or after closing time your team is allowed to schedule appointments. Customers never see these times. For **How far can it go?**, you can choose Off, 15 min., 30 min., 1 hr., or 2 hr. For “Off”, your team will only see times within business hours. You can set the business hours themselves under Settings → Location → Business Hours & Closed Days. ## Reminders Section “Reminders” determines when customers receive a reminder before their appointment. Booking confirmations are sent out regardless of this setting. “Applies to all your locations, not just this one.” - **Send appointment reminders:** Toggle switch. - **Reminder timing:** 2 hours before, 12 hours before, 24 hours before, or 48 hours before. - **Channels:** “Reminder by email”. If reminders are on but email is off, it says “Reminders are on, but email is off. No reminder will be sent.” ## Reset to Default In the top right corner, **Reset to defaults** resets the page. Before doing so, Terminz shows what will be reset and what will remain, and asks for confirmation (“This cannot be undone”): - Booking period: 2-hour lead time, 1 year in advance, 24-hour cancellation window. - Contact information during booking: all fields are optional; guests and walk-ins are allowed. - Show prices: on. - Grid: 15-minute intervals, consecutive start times enabled. - Reserve selected time: off (15 minutes if you turn it back on). - Outside business hours: up to 30 minutes. - Reminders: on, 24 hours in advance, via email, for all your locations. The online booking toggle remains as is. Any unsaved changes on the page will be lost when you reset. ## Frequently Asked Questions **Why is a time slot missing even though the calendar looks available?** Usually because of the minimum lead time, the booking period, the grid, or a buffer. Your team will see such times in the calendar with a note and can still book them after confirmation. Vacation, holidays, closures, and other appointments always remain blocked. **Where do I set “Phone required”?** Here, in section “What a booking has to carry”. **Where do I change the business hours?** Under Settings → Location → Business Hours & Closed Days, not here. **Can I send reminders via text message?** On this page, the only available channel is email. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Termine & Buchung | Appointments & booking | Citas y reservas | Rendez-vous et réservation | Appuntamenti e prenotazione | Afspraken & boeken | Bokningar | Randevu ve rezervasyon | | Buchungsregeln | Booking rules | Reglas de reserva | Règles de réservation | Regole di prenotazione | Boekingsregels | Bokningsregler | Randevu kuralları | | Anrufen | Call | Llamar | Appeler | Chiama | Bellen | Ring | Ara | | E-Mail | Email | Correo / Correo electrónico | E-mail | E-mail | E-mail | E-post | E-posta | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Telefon / Handy | Phone | Teléfono / Móvil | Téléphone / Mobile | Telefono / Cellulare | Telefoon / Mobiel | Telefon / Mobil | Telefon / Cep telefonu | | Adresse | Address | Dirección | Adresse | Indirizzo | Adres | Adress | Adres | | Online | Online | En línea / Online | En ligne | Online | Online | Online | Çevrimiçi / Online | | Am Tresen | At the counter | En el mostrador | Au comptoir | Al banco | Aan de balie | I kassan | Tezgâhta | | Reserviert für | Held for | Reservada durante | Bloqué pendant | Riservato per | Vastgehouden voor | Hålls i | Ayrılma süresi | | Wie weit darf es gehen? | How far can it go? | ¿Hasta dónde puede llegar? | Jusqu'à quelle heure ? | Fino a dove può arrivare? | Hoe ver mag het gaan? | Hur långt får det gå? | En geç ne zamana kadar? | | Auf Standard zurücksetzen | Reset to defaults | Restablecer a valores predeterminados | Réinitialiser aux valeurs par défaut | Ripristina valori predefiniti | Naar standaard resetten | Återställ till standard | Varsayılanlara Sıfırla | | Du hast ungespeicherte Änderungen | You have unsaved changes | Tienes cambios sin guardar | Vous avez des modifications non enregistrées | Hai modifiche non salvate | Je hebt niet-opgeslagen wijzigingen | Du har osparade ändringar | Kaydedilmemiş değişiklikleriniz var | | Wie dein Terminraster arbeitet | How your slot grid works | Cómo funciona tu cuadrícula de franjas | Comment fonctionne votre grille de créneaux | Come funziona la tua griglia di orari | Hoe je afspraakrooster werkt | Så fungerar ditt tidsrutnät | Randevu ızgaranız nasıl çalışır | | 24/7 Online-Buchung | 24/7 online booking | Reservas online 24/7 | Réservation en ligne 24/7 | Prenotazione online 24/7 | 24/7 online boeken | Onlinebokning dygnet runt | 7/24 online randevu | | Kunden können Termine über deine öffentliche Seite buchen | Customers can book appointments through your public page | Los clientes pueden reservar citas a través de tu página pública | Les clients peuvent réserver des rendez-vous via votre page publique | I clienti possono prenotare appuntamenti tramite la tua pagina pubblica | Klanten kunnen afspraken boeken via je openbare pagina | Kunder kan boka tider via din publika sida | Müşteriler herkese açık sayfanız üzerinden randevu alabilir | | Online-Buchung ist aktiv | Online booking is on | La reserva online está activa | La réservation en ligne est active | La prenotazione online è attiva | Online boeken staat aan | Onlinebokning är på | Online rezervasyon açık | | Online-Buchung ist deaktiviert | Online booking is off | La reserva online está desactivada | La réservation en ligne est désactivée | La prenotazione online è disattivata | Online boeken staat uit | Onlinebokning är av | Online rezervasyon kapalı | | Wenn Online-Buchung aus ist | When online booking is off | Cuando la reserva online está desactivada | Quand la réservation en ligne est désactivée | Quando la prenotazione online è disattivata | Als online boeken uit staat | När onlinebokning är avstängd | Online rezervasyon kapalıyken | | Aktion / Angebot | Offer | Oferta | Offre | Offerta | Actie / Aanbod | Erbjudande | Kampanya / Teklif | | Termin buchen | Book appointment | Reservar cita | Prendre rendez-vous | Prenota appuntamento | Afspraak boeken | Boka tid | Randevu Al | | Noch nicht hinterlegt | Not set up yet | Aún no configurado | Pas encore configuré | Non ancora configurato | Nog niet ingesteld | Inte konfigurerat ännu | Henüz ayarlanmadı | | Unter Adresse & Kontakt eintragen | Add it under Address & contact | Añádelo en Dirección y contacto | À ajouter sous Adresse et contact | Aggiungilo in Indirizzo e contatti | Voeg het toe onder Adres en contact | Lägg till under Adress och kontakt | Adres ve iletişim bölümünden ekleyin | | So sehen es Besucher | What visitors see | Así lo ven los visitantes | Ce que voient les visiteurs | Cosa vedono i visitatori | Zo zien bezoekers het | Så ser besökare det | Ziyaretçiler böyle görür | | Buchungszeitraum | Booking window | Ventana de reserva | Fenêtre de réservation | Finestra di prenotazione | Boekingsvenster | Bokningsfönster | Rezervasyon penceresi | | Jederzeit | Anytime | En cualquier momento | À tout moment | In qualsiasi momento | Altijd | När som helst | Her zaman | | Angaben bei der Buchung | What a booking has to carry | Datos necesarios al reservar | Informations requises lors de la réservation | Dati richiesti alla prenotazione | Gegevens bij het boeken | Uppgifter vid bokning | Randevuda istenen bilgiler | | Erforderlich / Pflicht | Required | Obligatorio | Obligatoire | Obbligatorio | Verplicht | Obligatoriskt | Zorunlu | | Optional | Optional | Opcional | Optionnel / Facultatif | Opzionale / Facoltativo | Optioneel | Valfritt | İsteğe bağlı | | Nicht abfragen | Do not ask | No preguntar | Ne pas demander | Non chiedere | Niet vragen | Fråga inte | Sorma | | Buchung ohne Konto | Booking without an account | Reserva sin cuenta | Réservation sans compte | Prenotazione senza account | Boeken zonder account | Bokning utan konto | Hesapsız randevu | | Laufkundschaft | Walk-in customers | Clientes sin cita | Clients de passage | Clienti di passaggio | Passanten | Drop-in-kunder | Adisyonsuz müşteriler | | Neuen Kunden erstellen | Create new customer | Crear nuevo cliente | Créer un nouveau client | Crea nuovo cliente | Nieuwe klant aanmaken | Skapa ny kund | Yeni Müşteri Oluştur | | Preise für Kunden anzeigen | Show prices to customers | Mostrar precios a los clientes | Afficher les prix aux clients | Mostra i prezzi ai clienti | Prijzen tonen aan klanten | Visa priser för kunder | Fiyatları müşterilere göster | | Zeitfenster | Time slots | Franjas horarias | Créneaux horaires | Slot orari | Tijdslots | Tidsluckor | Zaman Dilimleri | | An | On | Activado | Activé | Attivo | Aan | På | Açık | | Aus | Off | Desactivado | Désactivé | Spento | Uit | Av | Kapalı | | Dein Puffer passt nicht in die neuen Schritte | Your buffer doesn't fit the new steps | Tu margen no encaja en los nuevos pasos | Votre temps tampon ne correspond pas aux nouveaux paliers | Il tuo cuscinetto non rientra nei nuovi passi | Je buffer past niet in de nieuwe stappen | Din buffert passar inte i de nya stegen | Tampon süreniz yeni adımlara uymuyor | | Trotzdem speichern | Save anyway | Guardar de todos modos | Enregistrer quand même | Salva comunque | Toch opslaan | Spara ändå | Yine de kaydet | | Zeit beim Buchen reservieren | Hold a time while booking | Reservar la hora durante la reserva | Bloquer le créneau pendant la réservation | Tieni riservato l'orario durante la prenotazione | Tijd vasthouden tijdens het boeken | Håll tiden medan någon bokar | Randevu alınırken saati ayırın | | Gewählte Zeit reservieren | Hold the chosen time | Reservar la hora elegida | Bloquer le créneau choisi | Tieni riservato l'orario scelto | Gekozen tijd vasthouden | Håll den valda tiden | Seçilen saati ayırın | | Außerhalb der Öffnungszeiten | Outside opening hours | Fuera del horario de apertura | En dehors des heures d'ouverture | Fuori dall'orario di apertura | Buiten openingstijden | Utanför öppettiderna | Çalışma saatleri dışında | | Erinnerungen | Reminders | Recordatorios | Rappels | Promemoria | Herinneringen | Påminnelser | Hatırlatmalar | | Gilt für alle deine Standorte, nicht nur für diesen. | Applies to all your locations, not just this one. | Se aplica a todos tus establecimientos, no solo a este. | S'applique à tous vos établissements, pas seulement à celui-ci. | Vale per tutte le tue sedi, non solo per questa. | Geldt voor al je vestigingen, niet alleen voor deze. | Gäller alla dina anläggningar, inte bara den här. | Yalnızca bu şube için değil, tüm şubeleriniz için geçerlidir. | | Erinnerung per E-Mail | Reminder by email | Recordatorio por correo | Rappel par e-mail | Promemoria via e-mail | Herinnering per e-mail | Påminnelse via e-post | E-posta ile hatırlatma | | Erinnerungen sind an, aber per E-Mail ist aus. Es geht keine Erinnerung raus. | Reminders are on, but email is off. No reminder will be sent. | Los recordatorios están activos, pero el correo está desactivado. No se enviará ningún recordatorio. | Les rappels sont activés, mais l'e-mail est désactivé. Aucun rappel ne sera envoyé. | I promemoria sono attivi, ma l'e-mail è disattivata. Non partirà nessun promemoria. | Herinneringen staan aan, maar e-mail staat uit. Er gaat geen herinnering uit. | Påminnelser är på, men e-post är av. Ingen påminnelse skickas. | Hatırlatmalar açık ama e-posta kapalı. Hiçbir hatırlatma gönderilmeyecek. | --- # Set buffer time for all services Menu: Settings → Appointments & booking → Buffer time In the dashboard: https://app.terminz.com/manager/settings/catalog Who: Managers with the “Change Business Settings” permission. Works in every plan. Updated: 2026-10-20 · https://terminz.com/en/help/pufferzeit # Set buffer time for all services The buffer is time surrounding an appointment that no one can book: for cleaning up, disinfecting, preparing, or traveling to the next customer. You'll find this page in the menu under **Settings → Appointments & booking → Buffer time** (`/manager/settings/catalog`). It applies to the location selected at the top of the dashboard. Next to the title, a small help icon (“How the buffer works”) explains three things: If two buffers overlap, the longer of the two counts, not the sum. The value here applies to the entire location. And booked appointments retain the buffer with which they were booked. The buffer affects the booking page, the appointment wizard, the calendar, and the services. Customers never see it: The booking window still only displays the minutes for the service. ## Enable the buffer At the top is the card “Buffer time” with the toggle switch. Next to it is “On” or “Off”. By default, the buffer is off. If it's off, no service can have its own buffer. If you turn it on and both values are still set to 0, Terminz “After the appointment” sets the first step of the grid. The switch does not save the setting on its own. Only the bar at the bottom applies the change. ## Minutes Before and After the Appointment When the buffer is enabled, section “Minutes before and after the appointment” appears with two options: - **Before the appointment:** “Time to prepare before the customer arrives.” - **After the appointment:** “Time to clean up after the customer has left.” Each option offers 0 and a few multiples of your grid (for a 15-minute grid, for example, 15, 30, 45, and 60 minutes). Use “Other value” to enter your own number. A buffer is only possible in increments of your grid, just like appointments. If you enter a value in between, Terminz rounds it up (“Rounded up to 30 minutes, because your appointments are in 15-minute increments.”). You cannot set a buffer longer than 240 minutes. You set the grid under Booking Rules: The note “A buffer is only allowed in 15-minute increments” has the link **Change the grid** for this. A preview under the heading “One appointment in the day” shows you what the values mean, for example: “A 60-minute appointment is followed by a 15-minute buffer. This means that on your longest business day, you can fit 7 appointments of 60 minutes each instead of 9.” It calculates based on your actual business hours and updates automatically before you save. ## Buffer Time Counts as Work Time The “Buffer counts as working time” toggle is enabled by default. In the time tracking report, the buffer between two appointments is then counted as working time. Otherwise, someone with a full calendar would only be shown as half-utilized. This setting takes effect immediately; months that have already been billed remain unchanged. It affects time tracking and payroll export. ## Services with Their Own Buffer If you've assigned a separate buffer to a service (in the service form), Terminz lists them under the note “3 services have their own buffer,” with the addition “Saving the buffer above overwrites these values.”. For each service, it shows “before / after” in minutes. ## Saving and What Happens When You Do As with the other settings pages, the bar “You have unsaved changes” appears at the bottom with **Save** and **Discard**. When you save, Terminz sets the value for each service at the location. Before doing so, it asks if this will overwrite anything: - If no service has a different buffer, “Apply the buffer to every service?” asks: “Each service gets 15 minutes before and 15 minutes after. If only a single service should have a buffer, leave the default set to 'No buffer' and set it within the service itself.” You confirm with **Apply to all**. - If services have their own buffer, the question is “2 services lose their own buffer.” Terminz lists up to six of them in “old → new” order, followed by “and 3 more.” Confirm with **Apply to all**. - If you disable the buffer, the question “2 services lose their buffer” appears with the statement “Buffer time off means off everywhere.” Confirm with **Switch buffer off**. The new buffer takes effect starting with the next booking. Appointments that have already been booked retain the buffer with which they were booked. Your team can still book within the buffer and outside of working hours after confirmation. Customers can never do this. ## Reset to Default In the top right corner, **Reset to defaults** resets the settings. Before doing so, Terminz shows what will be reset (“Buffer: off, 0 on every service” and “Buffer counts as working time: on”) and asks for confirmation. If a service has its own buffer, it will also indicate that the service will lose that buffer. ## Frequently Asked Questions **Can a single service have its own buffer?** Yes. Leave the buffer blank or set it to 0 here, and specify it in the service form (see “Create and Edit a Service”). If you enable the buffer here and save, you'll overwrite the values for all services. **Why doesn't my buffer fit in the grid?** The grid has changed. Your saved buffer remains as is and will be rounded up as soon as you save the buffer. **Can customers see the buffer?** No. They only see the minutes for the service. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Termine & Buchung | Appointments & booking | Citas y reservas | Rendez-vous et réservation | Appuntamenti e prenotazione | Afspraken & boeken | Bokningar | Randevu ve rezervasyon | | Pufferzeit | Buffer time | Tiempo de margen | Temps tampon | Tempo cuscinetto | Buffertijd | Buffertid | Tampon süresi | | Raster ändern | Change the grid | Cambiar la cuadrícula | Modifier la grille | Modifica la griglia | Raster wijzigen | Ändra rutnätet | Izgarayı değiştir | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Verwerfen | Discard | Descartar | Annuler | Annulla | Verwerpen | Ångra | Vazgeç | | Auf alle anwenden | Apply to all | Aplicar a todos | Appliquer à toutes | Applica a tutti | Op alles toepassen | Använd på alla | Tümüne uygula | | Pufferzeit ausschalten | Switch buffer off | Desactivar el margen | Désactiver le temps tampon | Spegni il cuscinetto | Buffer uitschakelen | Stäng av bufferten | Tampon süreyi kapat | | Auf Standard zurücksetzen | Reset to defaults | Restablecer a valores predeterminados | Réinitialiser aux valeurs par défaut | Ripristina valori predefiniti | Naar standaard resetten | Återställ till standard | Varsayılanlara Sıfırla | | Wie der Puffer wirkt | How the buffer works | Cómo funciona el margen | Comment agit le temps tampon | Come agisce il cuscinetto | Hoe de buffer werkt | Så fungerar bufferten | Tampon süre nasıl işler | | An | On | Activado | Activé | Attivo | Aan | På | Açık | | Aus | Off | Desactivado | Désactivé | Spento | Uit | Av | Kapalı | | Nach dem Termin | After the appointment | Después de la cita | Après le rendez-vous | Dopo l'appuntamento | Na de afspraak | Efter besöket | Randevudan sonra | | Minuten vor und nach dem Termin | Minutes before and after the appointment | Minutos antes y después de la cita | Minutes avant et après le rendez-vous | Minuti prima e dopo l'appuntamento | Minuten voor en na de afspraak | Minuter före och efter bokningen | Randevudan önceki ve sonraki dakikalar | | Zeit zum Vorbereiten, bevor der Kunde da ist. | Time to prepare before the customer arrives. | Tiempo para prepararte antes de que llegue el cliente. | Temps de préparation avant l'arrivée du client. | Tempo per prepararti prima che arrivi il cliente. | Tijd om je voor te bereiden voordat de klant arriveert. | Tid för förberedelser innan kunden anländer. | Müşteri gelmeden önce hazırlık için gereken süre. | | Zeit zum Aufräumen, nachdem der Kunde gegangen ist. | Time to clean up after the customer has left. | Tiempo para recoger una vez que el cliente se ha ido. | Temps nécessaire pour ranger après le départ du client. | Tempo per riordinare dopo che il cliente se n'è andato. | Tijd om op te ruimen nadat de klant is vertrokken. | Tid för att städa upp efter att kunden har gått. | Müşteri ayrıldıktan sonra toparlanma süresi. | | Andere | Other value | Otro | Autre | Altro | Anders | Annat | Diğer | | Ein Termin im Tag | One appointment in the day | Una cita en el día | Un rendez-vous dans la journée | Un appuntamento nella giornata | Eén afspraak per dag | En bokning under dagen | Gün içinde bir randevu | | Pufferzeit zählt als Arbeitszeit | Buffer counts as working time | El margen cuenta como tiempo de trabajo | Le temps tampon compte comme temps de travail | Il cuscinetto conta come orario di lavoro | Buffertijd telt als werktijd | Bufferttid räknas som arbetstid | Tampon süre çalışma süresi sayılır | | Diese Werte überschreibst du, wenn du den Puffer oben speicherst. | Saving the buffer above overwrites these values. | Al guardar el margen de arriba sobrescribes estos valores. | Enregistrer le temps tampon ci-dessus écrase ces valeurs. | Salvando il cuscinetto qui sopra sovrascrivi questi valori. | Als je de buffer hierboven opslaat, overschrijf je deze waarden. | Sparar du bufferten ovan skriver du över de här värdena. | Yukarıdaki tampon süreyi kaydedince bu değerlerin üzerine yazılır. | | Du hast ungespeicherte Änderungen | You have unsaved changes | Tienes cambios sin guardar | Vous avez des modifications non enregistrées | Hai modifiche non salvate | Je hebt niet-opgeslagen wijzigingen | Du har osparade ändringar | Kaydedilmemiş değişiklikleriniz var | | Puffer für alle Leistungen übernehmen? | Apply the buffer to every service? | ¿Aplicar el margen a todos los servicios? | Appliquer le temps tampon à toutes les prestations ? | Applicare il cuscinetto a tutti i servizi? | Buffertijd voor alle diensten overnemen? | Använda buffertiden för alla tjänster? | Tampon tüm hizmetlere uygulansın mı? | | Puffer: aus, bei jeder Leistung auf 0 | Buffer: off, 0 on every service | Tiempo de margen: desactivado, 0 en cada servicio | Temps tampon : désactivé, 0 sur chaque prestation | Tempo cuscinetto: disattivo, 0 su ogni servizio | Buffer: uit, 0 bij elke dienst | Buffert: av, 0 på varje tjänst | Tampon süre: kapalı, her hizmette 0 | | Puffer zählt als Arbeitszeit: an | Buffer counts as working time: on | El tiempo de margen cuenta como trabajo: activado | Temps tampon compté comme travail : activé | Tempo cuscinetto conta come lavoro: attivo | Buffer telt als werktijd: aan | Buffert räknas som arbetstid: på | Tampon süre çalışma süresi sayılır: açık | --- # Set opening hours and display time zone Menu: Settings → Business → Hours & closures In the dashboard: https://app.terminz.com/manager/settings/hours Who: Managers with the “Change Business Settings” permission. The “Closures & holidays” section appears only with permission “Create and edit appointments, and after a confirmation also across buffer, break and working hours”. Works in every plan. Updated: 2026-10-20 · https://terminz.com/en/help/oeffnungszeiten # Set opening hours and display time zone The opening hours tell Terminz when your location is open. You can find them in the menu under **Settings → Business → Hours & closures** (`/manager/settings/hours`). They apply to the location selected at the top of the dashboard. These times apply to the booking page, the calendar, the appointment assistant, the checkout, the public page, and the Google profile. Terminz does not offer customers any time slots outside of business hours. Your team can only enter appointments there if you've allowed it in the booking rules (section “Outside opening hours”, see “Set Up Booking Rules”). ## Entering Opening Hours Section “Opening hours” (“Weekly schedule”) displays seven rows, one for each day of the week. Each row has: - a dot before the day, green if the day is open, gray if it is closed; - two time fields without labels, separated by a dash: the opening time on the left, the closing time on the right. Type in the field and select the time; - on the right, a button **Close** (the day becomes a day off) or **Open** (the day off becomes open again). A closed day displays the field “Closed” instead of the times. There is exactly one time window per day, from to. A lunch break or a split day cannot be entered here. As long as nothing has been saved for the location yet, every day is set to 9:00 a.m. to 6:00 p.m. and Sunday is set to “Closed”. Changes take effect only when you save. As soon as you make a change, the bar “You have unsaved changes” appears at the bottom with **Save** and **Discard**. Saving prompts you again with “Save changes?”. After that, it shows “Business hours were successfully updated”. ## Closed Days and Holidays Section “Closures & holidays” is self-explanatory: “Days or hours nobody can book: public holidays, company holidays, closing early.” Click **Manage** to access closures (`/manager/emergency-actions?tab=business`). There, you can set individual days or hours, import holidays, and have closures repeat annually (“Repeat annually”). This section appears only if you have permission to manage appointments. Holidays and company holidays do not belong in the weekly schedules but should be entered as closures there so that the weekly schedules remain unchanged. ## Time Zone In section “Timezone”, you'll find the **Display timezone** field. It determines the time zone in which your team sees times in the calendar. The selection is searchable. With “Same as business timezone” (the default setting), the time zone of your location applies. Appointment scheduling and business hours always follow the location's time zone, even if you select something different here. This is useful, for example, if you're in a different time zone than your location. ## Booking Grid and Times Outside the Grid Below the sections, you'll find a note on the booking rules: “Booking grid and appointments outside opening hours:” with the link “Booking rules”. There, you can set the interval at which start times are offered and how far beyond opening hours your team is allowed to book. ## Frequently Asked Questions **How do I set a day off?** Tap **Close** for the weekday and save. **How do I enter company holidays or a public holiday?** Not in the weekly times, but under “Closures & holidays” using **Manage**. **Can I enter a lunch break?** Not here—there's one time slot per day. **I don't see the “Closures & holidays” section.** You lack the “Create and edit appointments, and after a confirmation also across buffer, break and working hours” permission. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Standort / Geschäftskunde / Wirtschaftsrecht | Business | Establecimiento / Empresa | Établissement / Entreprise | Sede / Azienda | Vestiging / Bedrijf | Anläggning / Företag | Şube / Kurumsal / İş | | Öffnungszeiten & Schließtage | Hours & closures | Horario y cierres | Horaires et fermetures | Orari e chiusure | Openingstijden & sluitingen | Öppettider & stängt | Çalışma saatleri ve kapanışlar | | Schließen | Close | Cerrar | Fermer | Chiudi | Sluiten | Stäng | Kapat | | Öffnen / Offen | Open | Abrir / Abierto | Ouvrir / Ouvert | Apri / Aperto | Openen / Open | Öppna / Öppen | Aç / Açık | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Verwerfen | Discard | Descartar | Annuler | Annulla | Verwerpen | Ångra | Vazgeç | | Verwalten | Manage | Gestionar | Gérer | Gestisci | Beheren | Hantera | Yönet | | Anzeige-Zeitzone | Display timezone | Zona horaria de visualización | Fuseau horaire d'affichage | Fuso orario di visualizzazione | Weergave-tijdzone | Visningstidszon | Görüntüleme saat dilimi | | Außerhalb der Öffnungszeiten | Outside opening hours | Fuera del horario de apertura | En dehors des heures d'ouverture | Fuori dall'orario di apertura | Buiten openingstijden | Utanför öppettiderna | Çalışma saatleri dışında | | Öffnungszeiten | Opening hours | Horario de apertura / Horarios | Horaires d'ouverture / Horaires | Orari di apertura / Orari | Openingstijden | Öppettider | Çalışma Saatleri / Çalışma saatleri | | Wöchentlicher Zeitplan | Weekly schedule | Horario semanal | Planning hebdomadaire | Orario settimanale | Weekschema | Veckoschema | Haftalık Program | | Geschlossen | Closed | Cerrado | Fermé | Chiuso | Gesloten | Stängd | Kapatıldı / Kapalı | | Du hast ungespeicherte Änderungen | You have unsaved changes | Tienes cambios sin guardar | Vous avez des modifications non enregistrées | Hai modifiche non salvate | Je hebt niet-opgeslagen wijzigingen | Du har osparade ändringar | Kaydedilmemiş değişiklikleriniz var | | Änderungen speichern? | Save changes? | ¿Guardar cambios? | Enregistrer les modifications ? | Salvare le modifiche? | Wijzigingen opslaan? | Spara ändringar? | Değişiklikler kaydedilsin mi? | | Öffnungszeiten wurden erfolgreich aktualisiert | Business hours were successfully updated | El horario de apertura se ha actualizado correctamente | Les heures d'ouverture ont été mises à jour avec succès | Gli orari di apertura sono stati aggiornati con successo | Openingstijden zijn succesvol bijgewerkt | Öppettiderna har uppdaterats | Çalışma saatleri başarıyla güncellendi | | Schließtage & Feiertage | Closures & holidays | Cierres y festivos | Fermetures et jours fériés | Chiusure e festività | Sluitingen & feestdagen | Stängda dagar & helgdagar | Kapanışlar ve resmi tatiller | | Tage oder Stunden, an denen niemand buchen kann: Feiertage, Betriebsferien, ein früher Feierabend. | Days or hours nobody can book: public holidays, company holidays, closing early. | Días u horas en los que nadie puede reservar: festivos, vacaciones del negocio, cierre anticipado. | Jours ou heures où personne ne peut réserver : jours fériés, congés annuels, fermeture anticipée. | Giorni od orari in cui nessuno può prenotare: festività, ferie aziendali, chiusura anticipata. | Dagen of uren waarop niemand kan boeken: feestdagen, bedrijfsvakantie, eerder dicht. | Dagar eller timmar då ingen kan boka: helgdagar, semesterstängt, stänger tidigare. | Kimsenin randevu alamayacağı gün veya saatler: resmi tatiller, işletme tatili, erken kapanış. | | Jährlich wiederholen | Repeat annually | Repetir anualmente | Répéter annuellement | Ripetere annualmente | Jaarlijks herhalen | Upprepa årligen | Her Yıl Tekrarla | | Zeitzone | Timezone | Zona horaria | Fuseau horaire | Fuso orario | Tijdzone | Tidszon | Saat dilimi | | Wie Geschäfts-Zeitzone | Same as business timezone | Igual que la zona horaria del negocio | Comme le fuseau horaire de l'entreprise | Come il fuso orario dell'attività | Zoals bedrijfstijdzone | Samma som verksamhetens tidszon | İşletme saat dilimiyle aynı | | Buchungsraster und Termine außerhalb der Öffnungszeiten: | Booking grid and appointments outside opening hours: | Cuadrícula de reservas y citas fuera del horario de apertura: | Grille de réservation et rendez-vous hors des horaires d'ouverture : | Griglia di prenotazione e appuntamenti fuori orario: | Boekingsraster en afspraken buiten openingstijden: | Bokningsintervall och bokningar utanför öppettiderna: | Rezervasyon aralığı ve çalışma saatleri dışındaki randevular: | | Buchungsregeln | Booking rules | Reglas de reserva | Règles de réservation | Regole di prenotazione | Boekingsregels | Bokningsregler | Randevu kuralları | | Termine erstellen und bearbeiten, nach Bestätigung auch über Puffer, Pause und Arbeitszeiten hinweg | Create and edit appointments, and after a confirmation also across buffer, break and working hours | Crear y editar citas y, tras una confirmación, también por encima del margen, la pausa y el horario laboral | Créer et modifier des rendez-vous et, après confirmation, même sur le tampon, la pause ou en dehors des heures de travail | Creare e modificare appuntamenti e, dopo una conferma, anche oltre il cuscinetto, la pausa e l'orario di lavoro | Afspraken maken en bewerken en na een bevestiging ook over buffer, pauze en werktijden heen | Skapa och redigera bokningar och, efter en bekräftelse, även över buffert, paus och arbetstider | Randevu oluşturma ve düzenleme; onay verilirse tampon süreye, molaya ve çalışma saatleri dışına da | --- # Change company name, logo, cover photo, and business type Menu: Settings → Business → Profile & branding In the dashboard: https://app.terminz.com/manager/settings/profile Who: Managers with the “Change Business Settings” permission. Works in every plan. Updated: 2026-10-20 · https://terminz.com/en/help/profil-und-branding # Change company name, logo, cover photo, and business type Here you can manage how your location is presented to the public: name, website, description, logo, cover photo, and business type. You can find this page in the menu under **Settings → Business → Profile & branding** (`/manager/settings/profile`). It applies to the location selected at the top of the dashboard. Address, email, phone numbers, and social media profiles aren't listed here—they're under “Address & contact” (see “Change your address, email, phone number, and social media profiles”). In the top-right corner—only on larger screens—the page displays the location's status (for example, “Active”) and the location's account number. Tapping the account number copies it. ## Business Information Section “Business information” (“Basic company data”) has three fields: - **Business name:** Required field, “The official name of your company”. - **Website:** “Your company website”, for example `https://example.com`. This field is optional. If it contains an entry, Terminz checks whether it is a valid address as soon as you leave the field and when you save. If it is invalid, the entry will not be saved. - **Description:** “A brief description of your company”, multi-line (placeholder “Description of your business...”). Below the heading are small notes “Shows up in”. They show where the information appears: public page, booking page, customer emails, receipt, invoice, and Google profile. Tapping a note opens the corresponding page where you can see the result. ## Logo and Cover Image The section “Media” (“Upload logo and cover image”) has two tiles: **Business logo** (note “400x400 px • Square”) and **Cover image** (note “1920x1080 px • Landscape”). If there is no image, it will say “No logo set” or “No cover image set”, respectively. 1. Tap the tile (label “Upload file” or “Change”). “Upload Company Logo” or “Upload a cover image” will open. 2. Select an image file. Terminz rejects other file types with “Invalid file type” (“Please select an image file.”). 3. You'll see a preview and the recommendations: - Logo: PNG or SVG format (transparent), minimum size 400x400 pixels, transparent background recommended, maximum 5 MB. - Cover image: PNG or JPG format, minimum size 1920x1080 pixels, maximum 10 MB. 4. Tap **Upload**. If the file is larger than allowed, it will say “File too large” (“The image must not exceed 5 MB.” or 10 MB). Tap **Cancel** to close the dialog without making any changes. Uploading and **Remove** take effect immediately. You don't need the “Save” bar for this. After uploading, you'll see “Company logo uploaded” or “Cover image uploaded.” The logo appears on the public page, in customer emails, and in the checkout app; the cover image appears on the public page. ## Business Type The “Business type” section determines “how your business is categorized in search results and on your public page.” You select exactly one type from a list grouped by categories. Frequently selected types are marked with “POPULAR”. Use “Search type” to filter the list. If nothing is found, “No matching type found” will appear there. Types without a category are listed under “Other”. The type affects the services and the public page. ## Save You save the name, website, description, and business type all at once. As soon as you make a change, the “You have unsaved changes” bar appears at the bottom with **Save** and **Discard**. Saving prompts you to confirm again “Save changes?”. After that, “Business information has been successfully updated” appears there. If the page won't load, “Error loading settings” appears there with the **Try again** button. ## Frequently Asked Questions **Where do I change the address or phone number?** Under Settings → Location → Address & Contact. **Where does the company name appear?** On the public page, the booking page, in customer emails, on the receipt, on the invoice, and in the Google profile. This is shown in note “Shows up in” in this section. **I don't see the page in the menu.** You lack the “Change Business Settings” permission. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Standort / Geschäftskunde / Wirtschaftsrecht | Business | Establecimiento / Empresa | Établissement / Entreprise | Sede / Azienda | Vestiging / Bedrijf | Anläggning / Företag | Şube / Kurumsal / İş | | Profil & Branding | Profile & branding | Perfil y marca | Profil & Image de marque | Profilo e branding | Profiel & Huisstijl | Profil och varumärke | Profil ve Marka | | Firmen-Logo | Business logo | Logotipo del negocio | Logo de l'entreprise | Logo aziendale | Bedrijfslogo | Företagslogotyp | İşletme logosu | | Titelbild | Cover image | Imagen de portada | Image de couverture | Immagine di copertina | Omslagafbeelding | Omslagsbild | Kapak görseli | | Hochladen | Upload | Subir | Télécharger | Carica | Uploaden | Ladda upp | Yükle | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Entfernen | Remove | Eliminar | Supprimer | Rimuovi | Verwijderen | Ta bort | Kaldır | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Verwerfen | Discard | Descartar | Annuler | Annulla | Verwerpen | Ångra | Vazgeç | | Erneut versuchen | Try again | Volver a intentar | Réessayer | Riprova | Opnieuw proberen | Försök igen | Tekrar Dene | | Adresse & Kontakt | Address & contact | Dirección y contacto | Adresse et contact | Indirizzo e contatti | Adres & contact | Adress & kontakt | Adres ve iletişim | | Aktiv | Active | Activo | Actif | Attivo | Actief | Aktiv | Aktif / Etkin | | Geschäftsinformationen | Business information | Información del negocio | Informations sur l'entreprise | Informazioni sull'attività | Bedrijfsinformatie | Företagsinformation | İşletme Bilgileri | | Grundlegende Unternehmensdaten | Basic company data | Datos básicos de la empresa | Données de base de l'entreprise | Dati aziendali di base | Basisgegevens van het bedrijf | Grundläggande företagsdata | Temel şirket verileri | | Der offizielle Name deines Unternehmens | The official name of your company | El nombre oficial de tu empresa | Le nom officiel de votre entreprise | Il nome ufficiale della tua azienda | De officiële naam van je bedrijf | Det officiella namnet på ditt företag | Şirketinizin resmi adı | | Deine Unternehmenswebsite | Your company website | El sitio web de tu empresa | Le site web de votre entreprise | Il sito web della tua azienda | De website van je bedrijf | Din företagswebbplats | Şirket web siteniz | | Eine kurze Beschreibung deines Unternehmens | A brief description of your company | Una breve descripción de tu empresa | Une brève description de votre entreprise | Una breve descrizione della tua azienda | Een korte beschrijving van je bedrijf | En kort beskrivning av ditt företag | İşletmenizin kısa bir açıklaması | | Beschreibung deines Unternehmens... | Description of your business... | Descripción de tu empresa... | Description de votre entreprise... | Descrizione della tua azienda... | Beschrijving van je bedrijf... | Beskrivning av ditt företag... | İşletmenizin açıklaması... | | Wirkt auf | Shows up in | Afecta a | Agit sur | Si applica a | Werkt door in | Påverkar | Şunları etkiler | | Medien | Media | Medios | Médias | Media | Media | Media | Medya | | Logo und Titelbild hochladen | Upload logo and cover image | Subir logotipo e imagen de portada | Télécharger le logo et l'image de couverture | Carica logo e immagine di copertina | Logo en omslagafbeelding uploaden | Ladda upp logotyp och omslagsbild | Logo ve kapak görseli yükleyin | | 400x400 px • Quadratisch | 400x400 px • Square | 400x400 px • Cuadrado | 400x400 px • Carré | 400x400 px • Quadrato | 400x400 px • Vierkant | 400x400 px • Kvadrat | 400x400 piksel • Kare | | 1920x1080 px • Querformat | 1920x1080 px • Landscape | 1920x1080 px • Horizontal | 1920x1080 px • Paysage | 1920x1080 px • Orizzontale | 1920x1080 px • Liggend | 1920x1080 px • Liggande | 1920x1080 piksel • Yatay | | Kein Logo vorhanden | No logo set | Sin logotipo | Aucun logo défini | Nessun logo impostato | Geen logo ingesteld | Ingen logotyp inställd | Logo ayarlanmamış | | Kein Titelbild vorhanden | No cover image set | Sin imagen de portada | Aucune image de couverture | Nessuna immagine di copertina | Geen omslagafbeelding | Ingen omslagsbild | Kapak görseli yok | | Datei hochladen | Upload file | Subir archivo | Télécharger un fichier | Carica file | Bestand uploaden | Ladda upp fil | Dosya yükle | | Ändern | Change | Cambiar | Modifier | Modifica | Wijzigen | Ändra | Değiştir | | Titelbild hochladen | Upload a cover image | Subir imagen de portada | Ajouter une image de couverture | Carica un'immagine di copertina | Omslagfoto uploaden | Ladda upp en omslagsbild | Kapak görseli yükleyin | | Ungültiger Dateityp | Invalid file type | Tipo de archivo no válido | Type de fichier invalide | Tipo di file non valido | Ongeldig bestandstype | Ogiltigt filformat | Geçersiz dosya türü | | Bitte wähle eine Bilddatei aus. | Please select an image file. | Selecciona un archivo de imagen. | Veuillez sélectionner un fichier image. | Seleziona un file immagine. | Selecteer een afbeeldingsbestand. | Välj en bildfil. | Lütfen bir resim dosyası seçin. | | Datei zu groß | File too large | Archivo demasiado grande | Fichier trop volumineux | File troppo grande | Bestand te groot | Filen är för stor | Dosya çok büyük | | Das Bild darf maximal 5 MB groß sein. | The image must not exceed 5 MB. | La imagen no debe superar 5 MB. | L'image ne doit pas dépasser 5 Mo. | L'immagine non deve superare 5 MB. | De afbeelding mag maximaal 5 MB groot zijn. | Bilden får inte överstiga 5 MB. | Resim 5 MB'ı geçmemelidir. | | Unternehmenstyp | Business type | Tipo de empresa | Type d'entreprise | Tipo di attività | Bedrijfstype | Företagstyp | İşletme türü | | BELIEBT | POPULAR | POPULAR | POPULAIRE | POPOLARE | POPULAIR | POPULÄR | POPÜLER | | Typ suchen | Search type | Buscar tipo | Rechercher un type | Cerca tipo | Type zoeken | Sök typ | Tür ara | | Kein passender Typ gefunden | No matching type found | No se encontró ningún tipo | Aucun type correspondant | Nessun tipo corrispondente | Geen passend type gevonden | Ingen matchande typ hittades | Eşleşen tür bulunamadı | | Sonstiges / Divers / Sonstige | Other | Otro / Otros | Autre | Altro | Overig / Anders | Övrigt / Annat | Diğer | | Du hast ungespeicherte Änderungen | You have unsaved changes | Tienes cambios sin guardar | Vous avez des modifications non enregistrées | Hai modifiche non salvate | Je hebt niet-opgeslagen wijzigingen | Du har osparade ändringar | Kaydedilmemiş değişiklikleriniz var | | Änderungen speichern? | Save changes? | ¿Guardar cambios? | Enregistrer les modifications ? | Salvare le modifiche? | Wijzigingen opslaan? | Spara ändringar? | Değişiklikler kaydedilsin mi? | | Die Geschäftsinformationen wurden erfolgreich aktualisiert | Business information has been successfully updated | La información de la empresa se ha actualizado correctamente | Les informations de l'entreprise ont été mises à jour avec succès | Le informazioni aziendali sono state aggiornate con successo | Bedrijfsinformatie is succesvol bijgewerkt | Företagsinformationen har uppdaterats | İşletme bilgileri başarıyla güncellendi | | Fehler beim Laden der Einstellungen | Error loading settings | Error al cargar los ajustes | Erreur lors du chargement des paramètres | Errore nel caricamento delle impostazioni | Fout bij laden van instellingen | Fel vid inläsning av inställningar | Ayarlar yüklenirken hata oluştu | --- # Change address, email, phone and social profiles Menu: Settings → Business → Address & contact In the dashboard: https://app.terminz.com/manager/settings/location Who: Managers with the “Change Business Settings” permission. Works with every plan. Updated: 2026-10-20 · https://terminz.com/en/help/adresse-und-kontakt # Change your address, email, phone number, and social media profiles This is where you'll find the contact information that customers see for your location. You can find this page in the menu under **Settings → Business → Address & contact** (`/manager/settings/location`). It applies to the location selected at the top of the dashboard. The page has four sections that you save together. You can change the company name, logo, and cover photo under “Profile & branding” (see “Change company name, logo, cover photo, and business type”). ## Address The “Address” (“Location of your business”) section affects the public page, customer emails, invoices, the Google profile, and website widgets. - **Search address:** Start typing an address (“Start typing an address...”). Select a suggestion. Terminz will fill in the fields below. Suggestions are limited to countries supported by Terminz. - Alternatively, enter the address manually (“Or enter address manually below”). The fields are **Street**, **Nr.**, **Postal code**, **City** (all four are required), **State**, and **Country**. - **Country:** Select from the supported countries: Germany, Austria, Switzerland, the Netherlands, Belgium, France, Italy, Spain, Portugal, Poland, Sweden, Norway, Denmark, Finland, Iceland, Ireland, Luxembourg, the Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Croatia, Slovenia, Estonia, Latvia, Lithuania, Greece, Cyprus, Malta, the United Kingdom, the United States, Canada, and Australia. ## Email Address Section “Email address” (“Your business email address”) has a field **Email**. It is optional. If a value is entered, Terminz checks whether it is a valid email address when you leave the field and when you save. The address appears on the public page, in customer emails, and in website widgets. If online booking is disabled and you've selected “Email” as the method, visitors will see this address on your shared pages (see “Set Up Booking Rules”). ## Phone Numbers Section “Phone numbers” (“Contact information for customers”) applies to the public page, customer emails, the Google profile, and website widgets. - Each number has a field (example “e.g. +49 30 12345678”) and a type: **Mobile**, **Private**, **Work**, **Fax**, or **Other**. New numbers appear at “Mobile”. - If the number is invalid, “Invalid phone number (e.g. +49 30 1234567 or 0176 1234567)” appears below it. When you leave the field with a valid number, Terminz formats it consistently. - Pressing **Add phone number** adds another row. The X at the end of the row removes a number. On a computer, it only appears when you hover your mouse over the row. - An empty row prevents saving (“The phone numbers could not be saved”). Delete it or enter a number. The numbers used for “Call” and “WhatsApp” in the booking rules are listed in section “When online booking is off” there. ## Social Media Profiles Section “Social media profiles” (“Where else customers can find you”) includes the following note: “These profiles appear in your page footer, in your emails and in your location's search engine data.” - Entering **Add profile** adds a new row. Select the platform: Instagram, Facebook, TikTok, YouTube, X (Twitter), LinkedIn, XING, Pinterest, Threads, WhatsApp, Google Business Profile, Yelp, Snapchat, or Website. Each platform can only be selected once. - Then enter the username or link (examples: “@salonmaria” for Instagram, “+49 170 1234567” for WhatsApp). Below that is “Saved as …” with the resulting address. - The toggle at the end of the row hides or shows a profile without deleting it. - Use the handle (“Reorder”) to drag the rows into the order in which the profiles should appear. - The X icon (“Remove profile”) deletes a row. - If an entry doesn't match the platform, saving is canceled: “ could not be saved. Check the username or link.” ## Save As soon as you make a change, the bar “You have unsaved changes” appears at the bottom with **Save** and **Discard**. The Save prompt appears again “Save changes?”. After that, it shows “The address has been successfully updated”. Nothing changes unless you save. If the page won't load, it will show “Error loading” with the **Try again** button. ## Frequently Asked Questions **Where do I change the company name?** Under Settings → Location → Profile & Branding. **Where do I enter business hours?** Under Settings → Location → Business Hours & Closed Days. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Standort / Geschäftskunde / Wirtschaftsrecht | Business | Establecimiento / Empresa | Établissement / Entreprise | Sede / Azienda | Vestiging / Bedrijf | Anläggning / Företag | Şube / Kurumsal / İş | | Adresse & Kontakt | Address & contact | Dirección y contacto | Adresse et contact | Indirizzo e contatti | Adres & contact | Adress & kontakt | Adres ve iletişim | | Straße | Street | Calle | Rue | Via | Straat | Gata | Cadde/Sokak | | Nr. | Nr. | N.º | N° | N. | Nr. | Nr | No. | | PLZ | Postal code | Código postal | Code postal | CAP | Postcode | Postnummer | Posta kodu | | Stadt | City | Ciudad | Ville | Città | Stad | Stad | Şehir | | Bundesland | State | Provincia | Région | Stato | Provincie | Delstat | Eyalet | | Land | Country | País | Pays | Paese | Land | Land | Ülke | | E-Mail | Email | Correo / Correo electrónico | E-mail | E-mail | E-mail | E-post | E-posta | | Mobil | Mobile | Móvil | Mobile | Cellulare | Mobiel | Mobil | Cep | | Privat | Private | Privado | Privé | Privato | Privé | Privat | Özel | | Geschäftlich / Arbeit | Work | Trabajo | Travail | Lavoro | Werk | Arbete | İş | | Fax | Fax | Fax | Fax | Fax | Fax | Fax | Faks | | Sonstiges / Divers / Sonstige | Other | Otro / Otros | Autre | Altro | Overig / Anders | Övrigt / Annat | Diğer | | Telefonnummer hinzufügen | Add phone number | Añadir número de teléfono | Ajouter un numéro de téléphone | Aggiungi numero di telefono | Telefoonnummer toevoegen | Lägg till telefonnummer | Telefon numarası ekle | | Profil hinzufügen | Add profile | Añadir perfil | Ajouter un profil | Aggiungi profilo | Profiel toevoegen | Lägg till profil | Profil ekle | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Verwerfen | Discard | Descartar | Annuler | Annulla | Verwerpen | Ångra | Vazgeç | | Erneut versuchen | Try again | Volver a intentar | Réessayer | Riprova | Opnieuw proberen | Försök igen | Tekrar Dene | | Profil & Branding | Profile & branding | Perfil y marca | Profil & Image de marque | Profilo e branding | Profiel & Huisstijl | Profil och varumärke | Profil ve Marka | | Adresse | Address | Dirección | Adresse | Indirizzo | Adres | Adress | Adres | | Standort deines Geschäfts | Location of your business | Ubicación de tu empresa | Emplacement de votre entreprise | Sede della tua azienda | Locatie van je bedrijf | Platsen för ditt företag | İşletmenizin konumu | | Beginne mit der Eingabe einer Adresse... | Start typing an address... | Empieza a escribir una dirección... | Commencez à saisir une adresse... | Inizia a digitare un indirizzo... | Begin een adres te typen... | Börja skriva en adress... | Bir adres yazmaya başlayın... | | Oder Adresse manuell eingeben | Or enter address manually below | O introduce la dirección manualmente a continuación | Ou saisissez l'adresse manuellement ci-dessous | O inserisci l'indirizzo manualmente qui sotto | Of voer het adres handmatig in | Eller ange adress manuellt nedan | Veya aşağıdan manuel olarak girin | | E-Mail-Adresse | Email address | Dirección de correo electrónico | Adresse e-mail | Indirizzo e-mail | E-mailadres | E-postadress | E-posta adresi | | Deine geschäftliche E-Mail-Adresse | Your business email address | La dirección de correo electrónico de tu empresa | L'adresse e-mail de votre entreprise | L'indirizzo e-mail della tua azienda | Het e-mailadres van je bedrijf | Din företags-e-postadress | İşletme e-posta adresiniz | | Telefonnummern | Phone numbers | Números de teléfono | Numéros de téléphone | Numeri di telefono | Telefoonnummers | Telefonnummer | Telefon numaraları | | Kontaktdaten für Kunden | Contact information for customers | Información de contacto para clientes | Coordonnées pour les clients | Informazioni di contatto per i clienti | Contactgegevens voor klanten | Kontaktinformation för kunder | Müşteriler için iletişim bilgileri | | z.B. +49 30 12345678 | e.g. +49 30 12345678 | ej. +34 91 123 45 67 | ex. +33 1 23 45 67 89 | es. +39 02 1234 5678 | bijv. +31 20 123 4567 | t.ex. +46 8 123 456 78 | örn. +90 212 123 45 67 | | Ungültige Telefonnummer (z.B. +49 30 1234567 oder 0176 1234567) | Invalid phone number (e.g. +49 30 1234567 or 0176 1234567) | Número de teléfono no válido (p. ej. +49 30 1234567 o 0176 1234567) | Numéro de téléphone invalide (p. ex. +49 30 1234567 ou 0176 1234567) | Numero di telefono non valido (es. +49 30 1234567 o 0176 1234567) | Ongeldig telefoonnummer (bijv. +49 30 1234567 of 0176 1234567) | Ogiltigt telefonnummer (t.ex. +49 30 1234567 eller 0176 1234567) | Geçersiz telefon numarası (örn. +49 30 1234567 veya 0176 1234567) | | Die Telefonnummern konnten nicht gespeichert werden | The phone numbers could not be saved | Los números de teléfono no se han podido guardar | Les numéros de téléphone n'ont pas pu être enregistrés | I numeri di telefono non hanno potuto essere salvati | De telefoonnummers konden niet worden opgeslagen | Telefonnumren kunde inte sparas | Telefon numaraları kaydedilemedi | | Anrufen | Call | Llamar | Appeler | Chiama | Bellen | Ring | Ara | | Wenn Online-Buchung aus ist | When online booking is off | Cuando la reserva online está desactivada | Quand la réservation en ligne est désactivée | Quando la prenotazione online è disattivata | Als online boeken uit staat | När onlinebokning är avstängd | Online rezervasyon kapalıyken | | Social-Media-Profile | Social media profiles | Perfiles de redes sociales | Profils de réseaux sociaux | Profili social | Social-mediaprofielen | Profiler i sociala medier | Sosyal medya profilleri | | Wo Kundinnen und Kunden dich sonst noch finden | Where else customers can find you | Dónde más pueden encontrarte tus clientes | Où vos clients peuvent aussi vous trouver | Dove altro i clienti possono trovarti | Waar klanten je nog meer kunnen vinden | Var kunderna annars hittar dig | Müşterilerinizin sizi başka nerede bulabileceği | | Diese Profile erscheinen im Footer deiner Seite, in deinen E-Mails und in den Suchmaschinen-Daten deines Standorts. | These profiles appear in your page footer, in your emails and in your location's search engine data. | Estos perfiles aparecen en el pie de tu página, en tus correos y en los datos de tu centro para los buscadores. | Ces profils apparaissent dans le pied de page de votre site, dans vos e-mails et dans les données de votre établissement pour les moteurs de recherche. | Questi profili compaiono nel footer della tua pagina, nelle tue e-mail e nei dati della tua sede per i motori di ricerca. | Deze profielen verschijnen in de footer van je pagina, in je e-mails en in de zoekmachinegegevens van je vestiging. | Profilerna visas i sidfoten på din sida, i dina mejl och i sökmotordatan för din anläggning. | Bu profiller sayfanın alt bilgisinde, e-postalarında ve şubenin arama motoru verilerinde görünür. | | Reihenfolge ändern | Reorder | Reordenar | Réorganiser | Riordina | Volgorde wijzigen | Ändra ordning | Sırayı değiştir | | Profil entfernen | Remove profile | Eliminar perfil | Supprimer le profil | Rimuovi profilo | Profiel verwijderen | Ta bort profil | Profili kaldır | | Du hast ungespeicherte Änderungen | You have unsaved changes | Tienes cambios sin guardar | Vous avez des modifications non enregistrées | Hai modifiche non salvate | Je hebt niet-opgeslagen wijzigingen | Du har osparade ändringar | Kaydedilmemiş değişiklikleriniz var | | Änderungen speichern? | Save changes? | ¿Guardar cambios? | Enregistrer les modifications ? | Salvare le modifiche? | Wijzigingen opslaan? | Spara ändringar? | Değişiklikler kaydedilsin mi? | | Die Adresse wurde erfolgreich aktualisiert | The address has been successfully updated | La dirección se ha actualizado correctamente | L'adresse a été mise à jour avec succès | L'indirizzo è stato aggiornato con successo | Het adres is succesvol bijgewerkt | Adressen har uppdaterats | Adres başarıyla güncellendi | | Fehler beim Laden | Error loading | Error al cargar | Erreur lors du chargement | Errore nel caricamento | Fout bij laden | Fel vid inläsning | Yükleme hatası | --- # Set Up Reviews and Review Requests Menu: Settings → Customers → Reviews & requests In the dashboard: https://app.terminz.com/manager/settings/customers Who: Managers with the “Change Business Settings” permission. Works with every plan. Updated: 2026-10-20 · https://terminz.com/en/help/bewertungen-einstellen # Set Up Reviews and Review Requests Here you can configure how reviews work for your location: whether they appear on your page, whether you approve them first, who can leave a review, and when customers are asked to leave a review after their appointment. You can find this page in the menu under **Settings → Customers → Reviews & requests** (`/manager/settings/customers`). It applies to the location selected at the top of the dashboard. You read and respond to the reviews you've received in a different section (see “Read, Approve, and Respond to Reviews”). You save all settings at once. As soon as you make a change, the “You have unsaved changes” bar with **Save** and **Discard** appears at the bottom. After that, “Review settings have been updated” appears there. ## Display Settings The “Display settings” section affects the public page and website widgets. It has three toggles: - **Show reviews on public page:** “Shared reviews appear on your public page.” - **Show service ratings publicly:** “Average ratings are displayed next to each service.” - **Allow customers to rate individual services:** “Customers can rate individual services, not just the visit.” This toggle also affects the review form. After resetting to default, the first two are enabled and the option to rate individual services is disabled. ## Moderation In section “Moderation”, you can configure: - **Moderation mode:** “Specify whether new reviews appear immediately or await approval.” You can choose between “Auto-publish all reviews” and “Manual approval required”. This setting affects both the Reviews page and the public page. - **Allow reviews without appointment:** “Anyone can leave a review, not just customers who have completed an appointment.” This toggle affects the review form. By default, it is turned off: only those who had an appointment can leave a review. ## Media Settings Section “Media settings” affects the review form: - **Allow photo uploads:** “Customers can attach photos to their reviews.” - **Max photos per review:** Appears only if photos are allowed. Options: 1, 3, 5, or 10. Default: Photos allowed, up to 5. ## Review Requests Section “Review requests” affects the review request sent via email: - **Send review reminder after appointment:** “Customers receive an email after their appointment asking them to leave a review.” After their first visit, the customer receives a custom welcome message; after that, the standard message for regular customers is used. If your Google profile is linked, the Google button appears first, followed by the “Leave a Review” button from Terminz. - **Send reminder after:** Appears only if the request is enabled. Options: 24 hours, 48 hours, 72 hours, or 1 week. The request is sent after this waiting period, but only between 9 a.m. and 8 p.m. based on your location's time zone. If the time falls later, the email waits until 9 a.m. the next morning. An example with your selected waiting period is displayed directly next to the field. Default: Request sent 24 hours after the appointment. ## Reset to Default In the top right corner, **Reset to defaults** resets the page. Before doing so, Terminz shows what will be reset and asks about: - Display: Reviews and stars per service visible; reviews of individual services off. - Moderation: Publish immediately; publish only after an appointment. - Photos: Allowed; up to 5. - Review request: On; 24 hours after the appointment. Any unsaved changes on the page will be lost when you reset. ## Frequently Asked Questions **Why isn't a new review appearing on my page?** Either the moderation mode is set to “Manual approval required”—in which case you need to approve it in the reviews list—or “Show reviews on public page” is turned off. **When is the review request sent out?** After the selected wait time, but never before 9 a.m. or after 8 p.m. local time at your location. **Is there a minimum rating required for automatic publication?** Not in the form. There's no toggle for this setting here. You can turn the Google review button in the email on or off under Marketing & Website → Website & Google → Google Profile (“Connect your Google Profile, sync it, and respond to reviews”). ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Kunden | Customers | Clientes | Clients | Clienti | Klanten | Kunder | Müşteriler | | Bewertungen & Anfragen | Reviews & requests | Reseñas y solicitudes | Avis et demandes | Recensioni e richieste | Reviews & verzoeken | Omdömen & förfrågningar | Yorumlar ve talepler | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Verwerfen | Discard | Descartar | Annuler | Annulla | Verwerpen | Ångra | Vazgeç | | Auf Standard zurücksetzen | Reset to defaults | Restablecer a valores predeterminados | Réinitialiser aux valeurs par défaut | Ripristina valori predefiniti | Naar standaard resetten | Återställ till standard | Varsayılanlara Sıfırla | | Du hast ungespeicherte Änderungen | You have unsaved changes | Tienes cambios sin guardar | Vous avez des modifications non enregistrées | Hai modifiche non salvate | Je hebt niet-opgeslagen wijzigingen | Du har osparade ändringar | Kaydedilmemiş değişiklikleriniz var | | Bewertungseinstellungen wurden aktualisiert | Review settings have been updated | La configuración de revisión se ha actualizado | Les paramètres de révision ont été mis à jour | Le impostazioni di revisione sono state aggiornate | De beoordelingsinstellingen zijn bijgewerkt | Granskningsinställningarna har uppdaterats | İnceleme ayarları güncellendi | | Anzeigeeinstellungen | Display settings | Configuración de pantalla | Paramètres d'affichage | Impostazioni di visualizzazione | Weergave-instellingen | Displayinställningar | Ekran Ayarları | | Moderation | Moderation | Moderación | Modération | Moderazione | Matiging | Måtta | Moderasyon | | Alle Bewertungen automatisch veröffentlichen | Auto-publish all reviews | Publicar automáticamente todas las reseñas | Publier automatiquement tous les avis | Pubblica automaticamente tutte le recensioni | Publiceer alle beoordelingen automatisch | Autopublicera alla recensioner | Tüm incelemeleri otomatik olarak yayınla | | Manuelle Genehmigung erforderlich | Manual approval required | Se requiere aprobación manual | Approbation manuelle requise | È richiesta l'approvazione manuale | Handmatige goedkeuring vereist | Manuellt godkännande krävs | Manuel onay gerekli | | Medieneinstellungen | Media settings | Configuración de medios | Paramètres multimédias | Impostazioni multimediali | Media-instellingen | Mediainställningar | Medya Ayarları | | Bewertungsanfragen | Review requests | Solicitudes de valoración | Demandes d'avis | Richieste di recensione | Beoordelingsverzoeken | Omdömesförfrågningar | Değerlendirme talepleri | | Bewertungen auf öffentlicher Seite anzeigen | Show reviews on public page | Mostrar reseñas en la página pública | Afficher les avis sur la page publique | Mostra le recensioni sulla pagina pubblica | Toon recensies op de openbare pagina | Visa recensioner på offentlig sida | Yorumları herkese açık sayfada göster | | Dienstleistungsbewertungen öffentlich anzeigen | Show service ratings publicly | Mostrar calificaciones de servicios públicamente | Afficher publiquement les évaluations de service | Mostra pubblicamente le valutazioni dei servizi | Servicebeoordelingen openbaar weergeven | Visa tjänsternas betyg offentligt | Hizmet derecelendirmelerini herkese açık olarak göster | | Kunden einzelne Dienstleistungen bewerten lassen | Allow customers to rate individual services | Permitir a los clientes calificar servicios individuales | Permettre aux clients d'évaluer des services individuels | Consenti ai clienti di valutare i singoli servizi | Laat klanten individuele diensten beoordelen | Tillåt kunder att betygsätta enskilda tjänster | Müşterilerin bireysel hizmetleri derecelendirmesine izin verin | | Moderationsmodus | Moderation mode | Modo de moderación | Mode modération | Modalità di moderazione | Moderatiemodus | Modereringsläge | Denetleme modu | | Bewertungen ohne Termin erlauben | Allow reviews without appointment | Permitir revisiones sin cita previa | Autoriser les avis sans rendez-vous | Consenti revisioni senza appuntamento | Laat beoordelingen toe zonder afspraak | Tillåt recensioner utan tidsbokning | Randevu olmadan incelemelere izin ver | | Foto-Uploads erlauben | Allow photo uploads | Permitir carga de fotos | Autoriser les téléchargements de photos | Consenti caricamenti di foto | Sta foto-uploads toe | Tillåt fotouppladdningar | Fotoğraf yüklemelerine izin ver | | Max. Fotos pro Bewertung | Max photos per review | Fotos máximas por reseña | Nombre maximum de photos par avis | Numero massimo di foto per recensione | Max. aantal foto's per recensie | Max bilder per recension | İnceleme başına maksimum fotoğraf | | Bewertungserinnerung nach Termin senden | Send review reminder after appointment | Enviar recordatorio de revisión después de la cita | Envoyer un rappel d'avis après le rendez-vous | Invia promemoria di revisione dopo l'appuntamento | Stuur een beoordelingsherinnering na afspraak | Skicka recensionspåminnelse efter möte | Randevudan sonra inceleme hatırlatıcısı gönder | | Erinnerung senden nach | Send reminder after | Enviar recordatorio después | Envoyer un rappel après | Invia promemoria dopo | Herinnering achteraf versturen | Skicka påminnelse efter | Şu tarihten sonra hatırlatıcı gönder: | --- # Subscription and Invoices from Terminz Menu: Settings → Till & payments → Plan & Stripe In the dashboard: https://app.terminz.com/manager/settings/billing Who: Managers with the "Change Business Settings" permission. Hidden in the demo account. The account holder confirms the contract documents. Updated: 2026-10-20 · https://terminz.com/en/help/abo-und-terminz-rechnungen This page shows what you pay to Terminz. Invoices that your location issues to customers can be found under [Invoices to Customers](https://terminz.com/en/help/rechnungen). ## How to get there In the menu, open **Settings → Till & payments → Plan & Stripe**. ## What you'll see there - **Your plan**: Complete, Complete Till, or Enterprise, with status. **Trial** shows when it ends (“ends in 5 days”). - **Next billing**: The date of the next payment. - **Paying for your plan**: “Card on file with Stripe” once a payment method is entered; otherwise, “Not set up yet”. - **Included in your plan**: Which features your plan unlocks. - **Custom domain add-on**: If you've subscribed, this shows the monthly price or cancellation date. - **Contract documents**: Contract confirmation, Terms and Conditions, and Data Processing Agreement as PDFs, with the version number. ## Where to find Terminz invoices Tap **Invoices**. This opens the customer portal for Stripe, the payment service through which Terminz processes payments. There you'll find all invoices for your subscription and add-on modules available for download as PDFs. Click **Manage subscription** to open the same portal and change your payment method or billing address. ## If you don't have a subscription yet You'll see **No active subscription** there. Click **Start subscription** to complete the process. If you have a promo code, redeem it first via **Redeem promo code**. If your plan is already active but payment is still pending, the button will say **Complete subscription**. ## Change your plan Under **Ready for …?**, tap **Upgrade to …**. Terminz will receive a request and contact you with the next steps, since the change involves setup. ## Frequently Asked Questions **I can't find my Terminz invoice under Finance → Invoices.** That section only shows invoices from your location to customers. You can find invoices from Terminz to you here via **Invoices**. **New Terms and Conditions: What do I need to do?** If there's a new version, you'll see a note here indicating the status. Read it, check the box, and tap **Confirm contract**. The contract confirmation will be sent by email and will then appear here. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Kasse & Zahlung | Till & payments | Caja y pagos | Caisse et paiement | Cassa e pagamenti | Kassa & betalen | Kassa & betalning | Kasa ve ödeme | | Abo & Stripe | Plan & Stripe | Suscripción y Stripe | Abonnement et Stripe | Abbonamento e Stripe | Abonnement & Stripe | Abonnemang & Stripe | Abonelik ve Stripe | | Dein Tarif | Your plan | Tu plan | Votre offre | Il tuo piano | Je abonnement | Din plan | Paketiniz | | Testphase | Trial | Periodo de prueba | Période d'essai | Periodo di prova | Proefperiode | Provperiod | Deneme süresi | | Nächste Abrechnung | Next billing | Próxima facturación | Prochaine facturation | Prossima fatturazione | Volgende afrekening | Nästa fakturering | Sonraki faturalandırma | | Zahlung fürs Abo | Paying for your plan | Pago de la suscripción | Paiement de l'abonnement | Pagamento dell'abbonamento | Betaling van je abonnement | Betalning av abonnemanget | Abonelik ödemesi | | In deinem Tarif enthalten | Included in your plan | Incluido en tu plan | Inclus dans votre offre | Incluso nel tuo piano | Inbegrepen in je abonnement | Ingår i din plan | Paketinize dahil | | Zusatzmodul Eigene Domain | Custom domain add-on | Módulo adicional dominio propio | Module domaine personnalisé | Modulo dominio personalizzato | Extra module eigen domein | Tilläggsmodul egen domän | Kendi alan adı ek modülü | | Vertragsunterlagen | Contract documents | Documentos del contrato | Documents contractuels | Documenti del contratto | Contractdocumenten | Avtalsdokument | Sözleşme belgeleri | | Rechnungen | Invoices | Facturas | Factures | Fatture | Facturen | Fakturor | Faturalar | | Abo verwalten | Manage subscription | Gestionar suscripción | Gérer l'abonnement | Gestisci abbonamento | Abonnement beheren | Hantera prenumeration | Aboneliği yönet | | Kein aktives Abo | No active subscription | Sin suscripción activa | Aucun abonnement actif | Nessun abbonamento attivo | Geen actief abonnement | Ingen aktiv prenumeration | Aktif abonelik yok | | Abo starten | Start subscription | Iniciar suscripción | Lancer l'abonnement | Avvia abbonamento | Abonnement starten | Starta prenumeration | Aboneliği başlat | | Aktionscode einlösen | Redeem promo code | Canjear código promocional | Utiliser un code promo | Usa un codice promozionale | Actiecode inwisselen | Lös in kampanjkod | Promosyon kodu kullan | | Abo abschließen | Complete subscription | Completar suscripción | Finaliser l'abonnement | Completa abbonamento | Abonnement afronden | Slutför prenumeration | Aboneliği tamamla | | Vertrag bestätigen | Confirm contract | Confirmar contrato | Confirmer le contrat | Conferma contratto | Contract bevestigen | Bekräfta avtal | Sözleşmeyi onayla | | Bei Stripe hinterlegt | Card on file with Stripe | Guardado en Stripe | Enregistré chez Stripe | Salvato su Stripe | Opgeslagen bij Stripe | Sparat hos Stripe | Stripe'ta kayıtlı | | Noch nicht hinterlegt | Not set up yet | Aún no configurado | Pas encore configuré | Non ancora configurato | Nog niet ingesteld | Inte konfigurerat ännu | Henüz ayarlanmadı | --- # Add your legal notice, privacy policy and terms Menu: Settings → Account & data → Legal In the dashboard: https://app.terminz.com/manager/settings/legal Who: Managers with the “Change Business Settings” permission. Works in every plan. Updated: 2026-10-20 · https://terminz.com/en/help/rechtliches # Upload your legal notice, privacy policy, and terms of service On this page, you can maintain the legal information for your location and the three texts that appear on your public page. You'll find them in the menu under **Settings → Account & data → Legal** (`/manager/settings/legal`). This page applies to the location selected at the top of the dashboard. The templates are not a substitute for legal advice. ## The checklist at the top At the very top, a map indicates whether the required information is complete. It displays “Information is still missing” as long as something is missing; otherwise, it shows “Required details filled in”. Five points are checked: - “Legal company name”: If the field is empty, the location's standard company name is used; - “Address”: Street, ZIP code, and city must all be present; - “Email address”; - “Imprint”; - “Privacy policy”. Below each of the two text fields, it explains why they are still missing information: “No text saved yet.” or “These sections are still open: …”, with the headings that still contain a placeholder. According to the checklist, you risk receiving a warning letter if you do not include an imprint and a privacy policy. ## Company Information Section “Company details” contains the information that will be included in your legal notice and in the templates. It also appears in the footer of every email sent to customers on behalf of your location. - **Legal company name:** the name, including the legal form, for example “Example Ltd”. If left blank, the standard company name applies. - **Represented by:** only for GmbH, UG, or AG—the name of the management. - **VAT ID:** Only if applicable. This pertains to the legal entity and applies to all of your locations. - **Register court** and **Register number:** Only if there is an entry in the commercial register, for example “Amtsgericht Berlin” and “HRB 12345”. Below that, a box labeled “Address, phone and email” shows what is currently listed there, or “No address on file yet” and “No email on file yet”. Do not change these three entries here; instead, use the link **Edit in Address & contact** (see “Enter Address and Contact Information”). ## Legal Texts Section “Legal texts” has three text fields, each with a status indicator: - **Imprint** (Required under § 5 DDG): Must specify the responsible person or company, address, contact information, and, if applicable, registration number and VAT ID. - **Privacy policy** (Required under Art. 13 of the GDPR): explains what data you collect, why, how long you store it, and what rights your customers have. - **Terms & conditions** (Optional): Rules regarding booking, cancellation, and payment. The status is displayed as “Required” (Legal Notice and Privacy Policy, as long as they are empty), “Recommended” (Terms and Conditions, as long as they are empty), “In place”, or “… blanks left”. **Insert template:** Below each text field, this button fills the field with a pre-filled template. It uses the company data exactly as it appears in the form at that moment, even if it hasn't been saved yet. If there is already text in the field, Terminz prompts you at “Replace the text with the template?”, and any text you've written yourself will be lost in the process. **Filling in placeholders:** Where information is missing in the template, it says “[Please fill in],” highlighted in red. **Go to next blank** jumps to the next placeholder. If there's a field in the company data for the information above, enter it there and save; it will then be automatically added to the text. For information for which there is no field, type it directly into the text. **Preview:** Use **Preview** to view the text with headings and paragraphs as visitors will see it; use **Edit** to return to the text field. The text fields recognize headings with `##` and `###`. ## Update the Privacy Policy If the template has been expanded in the meantime, a note above the text field will indicate that your privacy policy does not yet mention the stamp card and campaign statistics. **Update from template** replaces only the sections “Direct Marketing” and “Loyalty Program (Stamp Card)”; everything else in the text remains unchanged. The numbers after that will increment, and your public page will display the new version immediately. The button is disabled as long as you have unsaved changes. It will then read: “Save or discard your changes to the legal texts first.” If you've rewritten the text so extensively that the new sections can't be inserted reliably, the process won't work automatically. In that case, reinsert the template and then apply your additions again. ## Saving As soon as you make a change, the bar “You have unsaved changes” appears at the bottom with **Save** and **Discard**. When you save, the three text sections are saved first, followed by the company information. After that, it will show “Legal information saved”. An empty field deletes the text. ## What Visitors See The legal notice, privacy policy, and terms of service appear on your public page as soon as it's published. Text that still says “[Please fill in]” won't be displayed to visitors. Additionally, you can't publish a public page with an incomplete legal notice. ## Frequently Asked Questions **Where do I enter my street address, phone number, and email for the legal notice?** Not here, but under Settings → Location → Address & Contact. Here, you can only see what's already entered there. **Do I have to include Terms and Conditions?** No, they're optional. The legal notice and privacy policy are required. **Why does my text still say “[Please fill in]”?** The template didn't recognize that information. Enter it in the company details and save, or type it directly into the text. **Does the template replace legal advice?** No. It just fills in your company information—nothing more. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Konto & Daten | Account & data | Cuenta y datos | Compte et données | Account e dati | Account & gegevens | Konto & data | Hesap ve veriler | | Rechtliches | Legal | Aviso legal | Juridique | Legale | Juridisch | Juridik | Yasal | | Registergericht | Register court | Juzgado de registro | Tribunal d'immatriculation | Tribunale del registro | Registerrechtbank | Registreringsdomstol | Sicil mahkemesi | | In Adresse & Kontakt bearbeiten | Edit in Address & contact | Editar en Dirección y contacto | Modifier dans Adresse et contact | Modifica in Indirizzo e contatti | Bewerken in Adres & contact | Redigera i Adress & kontakt | Adres ve İletişim bölümünde düzenle | | Impressum | Imprint | Aviso legal | Mentions légales | Note legali | Impressum | Impressum | Yasal bildirim | | Datenschutzerklärung | Privacy policy | Política de privacidad | Politique de confidentialité | Informativa sulla privacy | Privacyverklaring | Integritetspolicy | Gizlilik politikası | | AGB | Terms & conditions | Términos y condiciones | Conditions générales de vente | Termini e condizioni | Algemene voorwaarden | Allmänna villkor | Hizmet şartları | | Zur nächsten Stelle | Go to next blank | Ir al siguiente hueco | Aller au champ suivant | Vai al prossimo punto | Naar de volgende plek | Till nästa lucka | Sonraki alana git | | Vorschau | Preview | Vista previa | Aperçu | Anteprima | Voorbeeld | Förhandsgranskning | Önizleme | | Bearbeiten | Edit | Editar | Modifier | Modifica | Bewerken | Redigera | Düzenle | | Vorlage aktualisieren | Update from template | Actualizar desde la plantilla | Mettre à jour depuis le modèle | Aggiorna dal modello | Bijwerken vanuit sjabloon | Uppdatera från mallen | Şablondan güncelle | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Verwerfen | Discard | Descartar | Annuler | Annulla | Verwerpen | Ångra | Vazgeç | | Es fehlen noch Angaben | Information is still missing | Todavía falta información | Des informations manquent encore | Mancano ancora delle informazioni | Er ontbreken nog gegevens | Det saknas fortfarande uppgifter | Hâlâ eksik bilgiler var | | Pflichtangaben ausgefüllt | Required details filled in | Datos obligatorios completos | Mentions obligatoires renseignées | Dati obbligatori compilati | Verplichte gegevens ingevuld | Obligatoriska uppgifter ifyllda | Zorunlu bilgiler dolduruldu | | Firmenname (rechtlich) | Legal company name | Razón social | Raison sociale | Ragione sociale | Wettelijke bedrijfsnaam | Juridiskt företagsnamn | Ticari unvan | | Adresse | Address | Dirección | Adresse | Indirizzo | Adres | Adress | Adres | | E-Mail-Adresse | Email address | Dirección de correo electrónico | Adresse e-mail | Indirizzo e-mail | E-mailadres | E-postadress | E-posta adresi | | Noch kein Text hinterlegt. | No text saved yet. | Todavía no hay texto guardado. | Aucun texte enregistré pour l'instant. | Nessun testo salvato finora. | Nog geen tekst opgeslagen. | Ingen text sparad ännu. | Henüz kayıtlı metin yok. | | Firmendaten | Company details | Datos de la empresa | Coordonnées de l'entreprise | Dati aziendali | Bedrijfsgegevens | Företagsuppgifter | Şirket bilgileri | | Musterbetrieb GmbH | Example Ltd | Empresa Ejemplo S.L. | Entreprise Exemple SARL | Azienda Esempio S.r.l. | Voorbeeld B.V. | Exempel AB | Örnek Ltd. Şti. | | HRB 12345 | HRB 12345 | B12345678 / HRB 12345 | RCS 123 456 789 / HRB 12345 | REA MI-1234567 / HRB 12345 | KvK 12345678 / HRB 12345 | 556123-4567 / HRB 12345 | 123456-5 / HRB 12345 | | Anschrift, Telefon und E-Mail | Address, phone and email | Dirección, teléfono y correo electrónico | Adresse, téléphone et e-mail | Indirizzo, telefono ed e-mail | Adres, telefoon en e-mail | Adress, telefon och e-post | Adres, telefon ve e-posta | | Noch keine Anschrift hinterlegt | No address on file yet | Todavía no hay una dirección registrada | Aucune adresse renseignée pour le moment | Nessun indirizzo inserito | Nog geen adres ingevoerd | Ingen adress angiven än | Henüz adres girilmedi | | Noch keine E-Mail hinterlegt | No email on file yet | Todavía no hay un correo electrónico registrado | Aucun e-mail renseigné pour le moment | Nessuna e-mail inserita | Nog geen e-mailadres ingevoerd | Ingen e-postadress angiven än | Henüz e-posta adresi girilmedi | | Rechtstexte | Legal texts | Textos legales | Textes légaux | Testi legali | Juridische teksten | Juridiska texter | Yasal metinler | | Erforderlich / Pflicht | Required | Obligatorio | Obligatoire | Obbligatorio | Verplicht | Obligatoriskt | Zorunlu | | Empfohlen | Recommended | Recomendado | Recommandé | Consigliato | Aanbevolen | Rekommenderas / Rekommenderat | Önerilir / Önerilen | | Hinterlegt | In place | Completado | Renseigné | Inserito | Ingevuld | Ifyllt | Girildi | | Text durch die Vorlage ersetzen? | Replace the text with the template? | ¿Sustituir el texto por la plantilla? | Remplacer le texte par le modèle ? | Sostituire il testo con il modello? | Tekst vervangen door de sjabloon? | Ersätta texten med mallen? | Metin şablonla değiştirilsin mi? | | Speichere oder verwirf zuerst deine Änderungen an den Rechtstexten. | Save or discard your changes to the legal texts first. | Primero guarda o descarta tus cambios en los textos legales. | Enregistrez ou annulez d'abord vos modifications des textes juridiques. | Prima salva o annulla le modifiche ai testi legali. | Sla eerst je wijzigingen in de juridische teksten op of verwerp ze. | Spara eller ångra först dina ändringar i de juridiska texterna. | Önce yasal metinlerdeki değişikliklerinizi kaydedin ya da bunlardan vazgeçin. | | Du hast ungespeicherte Änderungen | You have unsaved changes | Tienes cambios sin guardar | Vous avez des modifications non enregistrées | Hai modifiche non salvate | Je hebt niet-opgeslagen wijzigingen | Du har osparade ändringar | Kaydedilmemiş değişiklikleriniz var | | Rechtliche Angaben gespeichert | Legal information saved | Información legal guardada | Informations légales enregistrées | Informazioni legali salvate | Juridische gegevens opgeslagen | Juridisk information sparad | Yasal bilgiler kaydedildi | --- # Data protection: customer list, data export, locked files Menu: Settings → Account & data → Privacy (GDPR) In the dashboard: https://app.terminz.com/manager/settings/gdpr Who: Only the owner of the location or the legal entity. All other managers see the card “Access denied” with the note “This page is only available for Primary Managers and Organization Owners.”. Works with every plan. Updated: 2026-10-20 · https://terminz.com/en/help/datenschutz-dsgvo # Data Protection (GDPR): Customer List, Data Export, Disconnected Links, and Locked Files This page consolidates the data protection tools for owners. You can find it in the menu under **Settings → Account & data → Privacy (GDPR)** (`/manager/settings/gdpr`). At the top is the label “GDPR” and five tabs: “Customers”, “Export requests”, “Audit log”, “Unlinked profiles”, and “Locked”. You can also navigate directly to a tab, for example, by adding `?tab=exports`, `?tab=audit`, `?tab=decouplings`, or `?tab=locked` after the address. Non-owners see card “Access denied” instead of the tabs. The menu item is still visible to all managers. ## Tab “Customers” A searchable list of the location's customers with columns “Client”, “Email”, and “Registered” (the last two are missing on mobile devices). You can sort by name or registration date; by default, the most recent entries appear at the top. Tapping a row or **Details** in the row menu opens “Customer details” with “Personal information”: name, email, and registration date. This window does not display any additional information. You can view the customer file itself under Customers → Customer List (see “Create, search for, and view customer files”). ## Tab “Export requests” Here you can request a data export of your own user account—that is, the information Terminz has stored about you as an individual. This is not an export of your customers' data. The table is labeled “My data exports” and contains the columns “Requested”, “Status”, “Format”, and “Completed”. “No export requests found” is left blank. 1. Tap **Create export** in the upper-right corner of the table. There is no form or dropdown menu; the format is always JSON. 2. The message “Export requested – Your data export has been requested. You will be notified when it is ready” appears. The page checks for updates every 15 seconds as long as an export is pending. 3. The status changes from “Pending” to “In progress” to “Completed”. If there's a problem, it will show “Failed”. 4. Once the export is complete, download it from the row menu using **Download**. The entry remains available for download for 7 days; after that, the status changes to “Expired”. If you already have an export in progress, Terminz won't create a second one; instead, it will display the existing one. ## Tab “Audit log” A simple overview without any controls: “GDPR activity overview”. It lists three items that run automatically: “Automated data retention enforcement” (daily, automated), “Consent records with IP & timestamp” (per user, upon change), and “Data export requests & downloads” (see the Export Requests tab). The tab does not list individual entries. ## Tab “Unlinked profiles” A person's Terminz profile belongs to that person. If they link it to your location, you'll only see what they choose to share with you. If a person declines the link, something changes for you, and that's exactly what's shown here. Table “Unlinked profiles” has columns “Name”, “What changed” (for example, “3 appointments now as walk-in customers,” “1 till sale without customer reference,” “1 series completed”), “Invoices” with the relevant invoice numbers, “Handover”, and “Unlinked on”. If it is empty, it shows “Nobody has declined a link yet.” Column “Handover” displays “Open”, “File ready”, or “Received”; for health data, it also displays “Contains health data”. In the row menu: - **Download file:** only if a transfer file exists. It contains the information about the person that was recorded in your industry profiles. Terminz asks “Download the handover file?” beforehand and requests that you save the file only where your other customer data is stored. Afterward, “File downloaded. Mark the entry as received once you've stored it.” appears there - **Mark as received:** only as long as the entry has not been received. Terminz asks “Mark as received?”. If a transfer file exists, Terminz deletes it afterward. The entry remains with its figures as proof. ## Tab “Locked” If a person deletes their account, their customer file disappears from the main interface. If it needs to be retained, it ends up here. Table “Locked” (empty: “No locked customer files”) has the columns “Name”, “Locked until”, “Reason”, “Contents”, “Appointments”, “Status”, and “Locked on”: - **Reason:** “Treatment documentation” or “Defense against claims”. - **Contents:** “With notes”, the type of industry profile (medical, fitness, automotive, client, pet), and “Contains health data”. - **Appointments:** how many appointments were canceled during deletion. - **Status:** “New” or “Noted”. A brief help text at the top explains the tab. The file may only be used for statutory retention or to defend against claims, and every access is logged. Once the retention period expires, Terminz automatically deletes the file. In the row menu: - **View details:** Opens the file with the notes and all industry profiles. The window begins with a note explaining what you're allowed to use it for. - **Delete now:** deletes the file before the retention period expires. Check your retention requirements first. Notes and industry information will be permanently deleted; receipts and invoices will remain. To confirm, enter the code “DELETE FILE”. To select multiple lines, check the box, and **Noted** sets them all to this status. ## Frequently Asked Questions **Where do I export my customers' data?** Not here. The export in this tab applies only to your own user account. You can view the customer list in tab “Customers”, and individual files under Customers → Customer List. **Why do I see “Access denied”?** This page is only accessible to the owner of the location or the legal entity. **Can I choose the format in “Create export”?** No, it's always JSON. **Where do I enter the legal notice and privacy policy?** Under Settings → Account & Data → Legal (see “Upload your legal notice, privacy policy, and terms of service”). ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Konto & Daten | Account & data | Cuenta y datos | Compte et données | Account e dati | Account & gegevens | Konto & data | Hesap ve veriler | | Datenschutz (GDPR) | Privacy (GDPR) | Privacidad (RGPD) | Confidentialité (RGPD) | Privacy (GDPR) | Privacy (AVG) | Integritet (GDPR) | Gizlilik (KVKK) | | Details | Details | Detalles | Détails | Dettagli | Details | Detaljer | Detaylar | | Export erstellen | Create export | Crear exportación | Créer une exportation | Crea esportazione | Exporteren maken | Skapa export | Dışa aktarma oluştur | | Herunterladen | Download | Descargar | Télécharger | Scarica | Downloaden | Ladda ned | İndir | | Zur Kenntnis genommen | Noted | Tomado en cuenta | Pris en compte | Preso atto | Genoteerd | Noterat | Bilgi alındı | | DSGVO | GDPR | RGPD | RGPD | GDPR | AVG | GDPR | GDPR | | Kunden | Customers | Clientes | Clients | Clienti | Klanten | Kunder | Müşteriler | | Export-Anfragen | Export requests | Solicitudes de exportación | Demandes d'exportation | Richieste di esportazione | Exportverzoeken | Exportförfrågningar | İhracat Talepleri | | Audit-Protokoll | Audit log | Registro de auditoría | Journal d'audit | Registro audit | Auditlog | Granskningslogg | Denetim Günlüğü | | Gelöste Verknüpfungen | Unlinked profiles | Vinculaciones eliminadas | Liens supprimés | Collegamenti rimossi | Verwijderde koppelingen | Borttagna kopplingar | Kaldırılan bağlantılar | | Gesperrt | Locked | Bloqueado | Bloqué | Bloccato | Geblokkeerd | Spärrad | Kilitli | | Zugriff verweigert | Access denied | Acceso denegado | Accès refusé | Accesso negato | Toegang geweigerd | Åtkomst nekad | Erişim reddedildi | | Mandant | Client | Cliente | Client | Cliente | Cliënt | Kund | Müvekkil | | E-Mail | Email | Correo / Correo electrónico | E-mail | E-mail | E-mail | E-post | E-posta | | Registriert | Registered | Registrado | Inscrit | Registrato | Geregistreerd | Registrerad | Kayıt Tarihi | | Kunden-Details | Customer details | Detalles del cliente | Détails du client | Dettagli del cliente | Klantgegevens | Kundinformation | Müşteri Detayları | | Persönliche Informationen | Personal information | Información personal | Informations personnelles | Informazioni personali | Persoonlijke informatie | Personlig information | Kişisel Bilgiler | | Meine Datenexporte | My data exports | Mis exportaciones de datos | Mes exports de données | I miei export di dati | Mijn gegevensexports | Mina dataexporter | Veri Dışa Aktarmalarım | | Angefragt | Requested | Solicitado | Demandé | Richiesto | Aangevraagd | Begärd | Talep edildi | | Status | Status | Estado | Statut | Stato | Status | Status | Durum | | Format | Format | Formato | Format | Formato | Formaat | Format | Format | | Abgeschlossen | Completed | Completado | Terminé | Completato | Voltooid | Slutförd | Tamamlandı | | Keine Export-Anfragen gefunden | No export requests found | No se encontraron solicitudes de exportación | Aucune demande d'exportation trouvée | Nessuna richiesta di esportazione trovata | Geen exportverzoeken gevonden | Inga exportförfrågningar hittades | Dışa aktarma isteği bulunamadı | | Ausstehend / Offen | Pending | Pendiente / Pendientes | En attente | In attesa / In sospeso | In behandeling / Open | Väntande / Väntar | Bekliyor / Beklemede | | In Bearbeitung | In progress | En curso | En cours | In corso | Bezig | Pågående | Devam Ediyor | | Fehlgeschlagen | Failed | Fallido | Échoué | Non riuscito | Mislukt | Misslyckad | Başarısız | | Abgelaufen | Expired | Vencido | Expiré | Scaduto | Verlopen | Utgången | Süresi Doldu | | DSGVO-Aktivitätsübersicht | GDPR activity overview | Función de registro de auditoría | Fonction de journal d'audit | Funzione registro di controllo | Auditlogboekfunctie | Granskningsloggfunktion | Denetim Günlüğü İşlevi | | Automatisierte Datenspeicherfristen-Durchsetzung | Automated data retention enforcement | Aplicación automatizada de retención de datos | Application automatique de la rétention des données | Applicazione automatica della conservazione dei dati | Geautomatiseerde handhaving van gegevensretentie | Automatiserad tillämpning av datalagring | Otomatik veri saklama uygulaması | | Einwilligungsdatensätze mit IP & Zeitstempel | Consent records with IP & timestamp | Registros de consentimiento con IP y marca de tiempo | Enregistrements de consentement avec IP et horodatage | Registrazioni del consenso con IP e timestamp | Toestemmingsregistraties met IP en tijdstempel | Samtyckesregister med IP och tidsstämpel | IP ve zaman damgasıyla onay kayıtları | | Datenexportanfragen & Downloads | Data export requests & downloads | Solicitudes y descargas de exportación de datos | Demandes et téléchargements d'exports de données | Richieste e download di esportazione dei dati | Verzoeken en downloads voor gegevensexport | Dataexportförfrågningar och nedladdningar | Veri dışa aktarma talepleri ve indirmeleri | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Was sich geändert hat | What changed | Qué ha cambiado | Ce qui a changé | Cosa è cambiato | Wat er veranderd is | Vad som ändrats | Ne değişti | | Rechnungen | Invoices | Facturas | Factures | Fatture | Facturen | Fakturor | Faturalar | | Übergabe | Handover | Entrega | Transmission | Consegna | Overdracht | Överlämning | Devir | | Gelöst am | Unlinked on | Desvinculado el | Dissocié le | Scollegato il | Ontkoppeld op | Bortkopplad | Bağlantının kaldırıldığı tarih | | Noch hat niemand eine Verknüpfung abgelehnt. | Nobody has declined a link yet. | Nadie ha rechazado todavía una vinculación. | Personne n'a encore refusé de lien. | Nessuno ha ancora rifiutato un collegamento. | Nog niemand heeft een koppeling afgewezen. | Ingen har avböjt en koppling ännu. | Henüz kimse bir bağlantıyı reddetmedi. | | Öffnen / Offen | Open | Abrir / Abierto | Ouvrir / Ouvert | Apri / Aperto | Openen / Open | Öppna / Öppen | Aç / Açık | | Datei bereit | File ready | Archivo listo | Fichier prêt | File pronto | Bestand klaar | Filen är klar | Dosya hazır | | Erhalten | Received | Recibido | Reçu | Ricevuto | Ontvangen | Mottagen | Alındı | | Mit Gesundheitsdaten | Contains health data | Con datos de salud | Avec des données de santé | Con dati sanitari | Met gezondheidsgegevens | Med hälsouppgifter | Sağlık verileri içeriyor | | Übergabedatei herunterladen? | Download the handover file? | ¿Descargar el archivo de entrega? | Télécharger le fichier de transmission ? | Scaricare il file di consegna? | Overdrachtsbestand downloaden? | Ladda ner överlämningsfilen? | Devir dosyası indirilsin mi? | | Datei geladen. Markiere den Eintrag als erhalten, sobald du sie gesichert hast. | File downloaded. Mark the entry as received once you've stored it. | Archivo descargado. Márcalo como recibido en cuanto lo hayas guardado. | Fichier téléchargé. Marquez l'entrée comme reçue dès que vous l'avez enregistré. | File scaricato. Segna la voce come ricevuta appena l'hai salvato. | Bestand gedownload. Markeer de vermelding als ontvangen zodra je het hebt opgeslagen. | Filen är nedladdad. Markera posten som mottagen när du har sparat den. | Dosya indirildi. Kaydettikten sonra kaydı alındı olarak işaretleyin. | | Als erhalten markieren? | Mark as received? | ¿Marcar como recibido? | Marquer comme reçu ? | Segnare come ricevuto? | Als ontvangen markeren? | Markera som mottagen? | Alındı olarak işaretlensin mi? | | Keine gesperrten Kundenakten | No locked customer files | No hay expedientes de clientes bloqueados | Aucun dossier client bloqué | Nessun file cliente bloccato | Geen geblokkeerde klantendossiers | Inga spärrade kundakter | Kilitli müşteri dosyası yok | | Gesperrt bis | Locked until | Bloqueado hasta | Bloqué jusqu'au | Bloccato fino al | Geblokkeerd tot | Spärrad till | Şu tarihe kadar kilitli | | Grund | Reason | Motivo | Raison / Motif | Motivo | Reden | Orsak | Sebep | | Inhalt | Contents | Contenido | Contenu | Contenuto | Inhoud | Innehåll | İçindekiler | | Termine | Appointments | Citas | Rendez-vous | Appuntamenti | Afspraken | Bokningar | Randevular | | Gesperrt am | Locked on | Bloqueado el | Bloqué le | Bloccato il | Geblokkeerd op | Spärrad den | Kilitlendiği tarih | | Behandlungsdokumentation | Treatment documentation | Documentación del tratamiento | Dossier de soins | Documentazione sulle cure | Behandelingsdocumentatie | Behandlingsdokumentation | Tedavi belgeleri | | Abwehr von Ansprüchen | Defense against claims | Defensa frente a reclamaciones | Défense contre les réclamations | Respingimento delle richieste di risarcimento | Afwijzing van vorderingen | Avvisande av anspråk | Taleplerin reddi | | Mit Notizen | With notes | Con notas | Avec des notes | Con note | Met notities | Med anteckningar | Notlarla | | Neu | New | Nuevo | Nouvelle / Nouveau | Nuovo | Nieuw | Ny | Yeni | | AKTE LÖSCHEN | DELETE FILE | ELIMINAR EXPEDIENTE | SUPPRIMER LE DOSSIER | CANCELLA FASCICOLO | DOSSIER VERWIJDEREN | RADERA AKT | DOSYAYI SİL | --- # Import data from your old system Menu: Account & data → Bring your data In the dashboard: https://app.terminz.com/manager/migration, https://app.terminz.com/manager/migration/history Who: Managers with the “Import Customer and Appointment Lists” permission. The appointment book template only loads for users who also have “Export Customer Lists (GDPR-sensitive).” Works in the Complete plan and higher. Updated: 2026-10-20 · https://terminz.com/en/help/daten-uebernehmen # Import data: Services, team, and appointment book from the old system If you're switching to Terminz from another program, a paper calendar, or an Excel list, you can transfer your data using Excel templates. You'll find the page in the menu under **Account & data → Bring your data** (`/manager/migration`). Terminz only reads its own templates. The page does not accept exports from other programs: You download the template, copy your data into it, and upload it again. There is no list of customers available for upload. Terminz does not create customer accounts for other people; your customers register themselves via the registration link (see “Invite customers via the registration link”). Names in the appointment book that haven't been registered by anyone yet are included as walk-in customers. When you open the app for the first time, the instructions “How to move to Terminz” appear. After that, you can open them by clicking the signpost icon next to the page title. ## The Overview: Four Levels At the top it says: “Tap what you want to bring over. Top to bottom works best: an appointment only finds its service, person and customer if they are already here.”. Below that are four lines. One line shows how many are already there; the others display their respective notes. The next level that's still open is marked with the symbol “Next”. - **Services** (“With duration and price, via Excel template”): opens “Import services”. - **Team** (“Who works with you, via Excel template”): opens “Import team”. - **Customers** (“Sign up themselves through your link”): opens “Invite customers”. This row counts the registrations. - **Appointment book** (“Your appointments from the old calendar”): opens “Import appointments”. This row counts the transferred appointments. Below that is a sample row “A row from your appointment book”. It tells you in one sentence what's currently missing from your appointment book—for example, no service or no one on the team. At the very bottom is “Rather hand it over? Send us the export from your old system and we will transfer it for you.” with the link **Write to us**. It opens a new message to support (see “Messages”). If the page fails to load its numbers, it will display “The data could not be loaded” with **Try again**. In the top right corner, **Import history** (on a mobile device, just the icon) takes you to the list of all previous imports. ## Importing Services and Team Both processes follow the same three-step procedure: “Template file” (Download, fill out, upload), “Check” (View the results), and “Take over” (Review and apply). ### Template Step 1. **Download services template** or **Download team template**. The template is set up for your location. A separate “Instructions” sheet explains each column. 2. Enter your data row by row. Do not rename columns; use the drop-down lists. 3. **Upload the filled-in template**: Tap “Choose the filled-in template”. Only the Terminz template is allowed as `.xlsx`, with a maximum size of 5 MB. Terminz rejects any other file with “This is not the template”, and any file that is too large with “The file is too large”. If you prefer to work individually, select **Rather add them one by one**. This takes you to the services list or the staff member list. **The columns in the Performance Template** (sheet “Services”): “Name” and “Duration (min)” are required. In addition, there are “Category”, “Price (EUR)”, “Description”, “Tax rate”, “Buffer Before (Min)”, “Buffer After (Min)”, “Resource 1”, “Resource 2”, and “Staff”. A second sheet “Resources” creates the rooms and equipment you list in “Resource 1” and “Resource 2.” The price may be entered as “25,” “25.50,” or “1,250.00.” The import creates any category that does not yet exist. **The columns of the team template** (sheet “Staff”): “First name” and “Email” are required, along with “Last name” and “Experience (years).” ### Check Step Terminz reads the file and displays under “This is how your file arrives” what happens before anything is saved. The heading lists the number, for example, “3 skills will be transferred” or “2 people will join the team.” - **What happens to existing entries** if a benefit is already there: “Leave as is” (default; existing entries remain as is), “Overwrite” (values from the file replace the previous ones; empty cells remain unchanged), or “Fill empty fields” (only empty fields are filled in from the file). - **This option is not available for the team.** Anyone who is already on your team with the same email address will be skipped and left unchanged. - **Rows with errors** are skipped. They appear under “To Be Reviewed (2)” with the row number and the reason. Correct them in the file and upload it again. - The **3 Apply** button starts the import. Below it, you'll see that you can undo the import immediately afterward or within the next 30 days in the import history under “Apply Data.” If you leave the page without applying the changes, Terminz will cancel the prepared import. In that case, nothing will be applied. ### Apply Step The import runs in the background (“Importing your data...”). Afterward, the page displays “Rows imported” and “Rows skipped”. There are four buttons: - **Download error report**: a file with a line and error message for everything that didn't import. - **Import more**: Return to the first step. - **Rollback import**: Deletes what this import created. “You can undo this import within 30 days.” - **Continue to the team** or **Continue to customers**: The next step after a successful import. The text reads: “Import done. If nothing is missing, carry on with the next step.” If the import is canceled, you can choose between **Start over** and **Upload a different file**. If the connection was lost before it was clear whether the import had started, the message there is: Check the status with **Check status** before uploading the file again; otherwise, everything will be imported twice. ### What Happens to Imported People A person from the team template receives a staff member entry with the default permissions for team members. They do **not receive dashboard access** or an invitation email. If you want them to log in, open the person's profile under Staff members → Edit and enable “System access” (see “Create and Manage Staff members”). The import will not add an email address that already has an account associated with it to your team. Only a person you previously removed from this location will be restored. All others will appear as errors in the report. ## Importing the Appointment Book Step “Import appointments” imports your existing appointments from the old calendar. First, services and the team must be set up; otherwise, an appointment entry won't be able to find its service or person. If any of these are missing, a warning will appear at the top. If no customers are registered yet and no appointments have been imported, a note will appear stating that the names will be treated as walk-in customers. The process consists of three steps: “File”, “Review”, and “Import”. ### 1. Retrieve the template, upload the file Under “1 · Get the template”, you upload the “Template for your appointment book” using **Download template**. You select the customer, service, and staff member from lists. A separate sheet explains each column. The customer list in the template shows only the name and an unrecognizable identifier, for example, “Anna Müller (…4567).” Because of the customer list, the download requires both permissions, and Terminz logs every download. Under “2 · Upload the filled-in file”, drag the `.xlsx` onto the field or tap it. Maximum 5 MB. **Check file** starts the validation. If it fails, “The file could not be checked” will appear there. This is usually due to a different template or renamed columns. **The Columns** (sheet “Appointments”): | Column | Required | What to enter | | --- | --- | --- | | “Date” | yes | Date, preferably as 15.03.2026. 2026-03-15, 15/03/2026, and 15-03-2026 are also accepted. | | “Start” | yes | Time, for example 09:00. Also 09:00:00 and 09:00 AM. | | “End” | no | Time. If missing, Terminz adds the duration of the service (30 minutes if the service has no duration). If an end time is specified, that applies. | | “Client” | no | The name from the drop-down list. | | “Service” | yes | The name of a service, exactly as it appears in Terminz. | | “Staff” | yes | First and last name of a person on your team. A first name alone is sufficient only if it is unique within the team. | | “Note” | no | Free text; appears as a note on the appointment. | The times are based on the time zone of your location. ### 2. Test At the top, a bar displays the numbers: “Will import”, “Already known”, “Needs a look”, and “Errors”. Below that is the table with the template's columns and a column labeled “What happens”: - “Already on file — will be linked”: The customer is recognized; the appointment is added to their account. - “Booked as a walk-in — no customer account”: The name cannot be reliably assigned to anyone. The appointment still blocks the time slot. - “Cannot be imported”: for example, an unknown service, an unknown person, a time that Terminz cannot read, or an end time that does not follow the start time. If, upon import, the appointment overlaps with another appointment for the same person, the import report will also flag this as an error. - “Edited — will be re-checked”: you have edited the row. How Terminz recognizes a customer: A name from the template's drop-down list is a sure match. Terminz can only reliably recognize what you type yourself if you include a phone number or email address in parentheses. A name alone never triggers an automatic link; the appointment is treated as a walk-in. If a name resembles a customer's, a warning appears, but the entry is included anyway. What you can do during the review: - Switch to **Problems only** (default) or **All rows**. - **Search** by name, phone, or email (field “Name, phone, email”). The table displays 50 rows per page. - **Edit cells directly.** Nothing is saved until you select **Check 1 Row Again** (or the number of rows you've changed). - **Leave as is** removes a row from the import; **Import after all** restores it. - **Continue to summary** takes you to the last step. Rows with a warning are imported; rows with errors are not. An appointment that already exists (same time, same person, same customer, or same last name) counts as “Already known” and is skipped. Uploading the same file again will not duplicate anything. ### 3. Import The summary says “12 appointments will be created,” and “Nothing is saved yet. The click below is what creates the data.” rows with errors are listed as “… rows will be skipped”. **Disable online booking.** The “Switch online booking off for the import” toggle is on. Otherwise, while you're entering your appointments, someone else could book the exact time slot online that you've already assigned. When the switch is on, Terminz disables online booking with **Import now**. Your public page will then display the phone number instead of the booking form. The page remains disabled until you turn it back on yourself. This does not happen automatically. - If online booking was already disabled, it will show “Your online booking is off anyway”, and Terminz won't make any changes. - If you leave the toggle off even though appointments starting today are already in the file, Terminz will issue a warning. When you confirm, a window will appear asking “Really leave online booking on?”, with **Import anyway**. **Import now** starts the import in the background. Afterward, it displays “Import running” (“We are creating the data in the background. You can follow it in the import history.”). If you've turned off online booking, it displays “Online booking is off now” with the link **Go to online booking** (to the booking rules). Check the dates in the calendar and then turn online booking back on. To do this, use “Your appointments are in. Now your customers can fill in their contact details themselves.” with **Invite customers** and **Go to import history**. Below the flowchart is block “Online appointment booking”. It shows whether online booking is currently on or off, with links **Switch off** and **Switch back on** to the booking rules. ### What Happens to the Appointments - An appointment in the past is assigned status “Completed”; one from now on is assigned status “Confirmed”. - The price is derived from the service. The payment status remains open; an import does not record a payment. - If the customer is recognized and the appointment is in the past, it counts as a visit in that customer's file (visits, revenue, last visit). - Appointments created by the import are marked with the booking method “Import.” - The import itself does not send any emails to customers. ## Import History The import history (`/manager/migration/history`) lists every import for the location, with the most recent one first. **Refresh** reloads the page. Each row shows: - the type (e.g., services, team, products, appointments), date and time, the file name, and the number of rows, - the status: “Pending”, “Validating”, “Ready”, “Will import”, “Completed”, “Failed”, “Canceled”, or “Rolled back”, - and for “Failed”, the reason. If there are no imports, it displays: “No imports yet. Every import from a Terminz template shows up here afterwards, with its numbers.” with the **Bring your data** button. **Rollback** appears only for an import with status “Completed”, as long as the 30-day undo period is still active. The “Rollback this import?” window displays a warning: “This will permanently remove all records created by this import. This action cannot be undone.” You start it with **Yes, rollback**. For appointments, Terminz only removes those that remain unchanged: An appointment that now has a payment, an invoice, or a rating associated with it remains. Afterward, the import appears as “Rolled back” in the list. ## Frequently Asked Questions **Can I upload a customer list?** No. Customers register themselves via the registration link. Names in the appointment book without an account are treated as walk-in customers. **Can I upload the export from my old program directly?** No. Terminz only reads its own templates. Copy your data into the template, or send the export to support via **Write to us**. **In what order should I proceed?** Services, Team, then the appointment book. An appointment can only be matched to a service and a person if they're already in Terminz. **Why does my appointment show as “Walk-in”?** Terminz was unable to reliably match the name to any registered customer. Select the customer from the list in the template, or leave the appointment as a walk-in—it won't affect the booked time. **Why does an imported staff member lack dashboard access?** The import creates users without a login. Enable “System access” in Staff Member Management. **Why does “This is not the template” appear?** The file is not a Terminz template or has renamed columns. Download the template again and enter the data there. **Why is my online booking disabled after import?** The “Switch online booking off for the import” toggle was enabled. Re-enable it in the booking rules. **Can I delete an import?** Yes, in the import history using **Rollback**, for 30 days. After that, it's no longer possible. **Where can I find an import I started earlier?** In the import history. There you can see the progress and, if something went wrong, the reason. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Konto & Daten | Account & data | Cuenta y datos | Compte et données | Account e dati | Account & gegevens | Konto & data | Hesap ve veriler | | Daten übernehmen | Bring your data | Trae tus datos | Reprendre vos données | Trasferisci i dati | Gegevens overnemen | Flytta in data | Verileri aktar | | Leistungen | Services | Servicios | Prestations | Servizi | Diensten | Tjänster | Hizmetler | | Team | Team | Equipo | Équipe | Team | Team | Team | Ekip | | Kunden | Customers | Clientes | Clients | Clienti | Klanten | Kunder | Müşteriler | | Terminbuch | Appointment book | Agenda | Agenda | Agenda | Afsprakenboek | Bokningsbok | Randevu defteri | | Anfrage schreiben | Write to us | Escribirnos | Nous écrire | Scrivici | Schrijf ons | Skriv till oss | Bize yazın | | Erneut versuchen | Try again | Volver a intentar | Réessayer | Riprova | Opnieuw proberen | Försök igen | Tekrar Dene | | Importverlauf | Import history | Historial de importación | Historique d'importation | Cronologia importazioni | Importgeschiedenis | Importhistorik | İçe aktarma geçmişi | | Leistungs-Vorlage herunterladen | Download services template | Descargar plantilla de servicios | Télécharger le modèle de prestations | Scarica il modello dei servizi | Dienstensjabloon downloaden | Ladda ner tjänstmall | Hizmet şablonunu indir | | Team-Vorlage herunterladen | Download team template | Descargar plantilla de equipo | Télécharger le modèle d’équipe | Scarica il modello del team | Teamsjabloon downloaden | Ladda ner teammall | Ekip şablonunu indir | | Ausgefüllte Vorlage hochladen | Upload the filled-in template | Subir la plantilla rellenada | Téléverser le modèle rempli | Carica il modello compilato | Ingevuld sjabloon uploaden | Ladda upp den ifyllda mallen | Doldurulmuş şablonu yükleyin | | Lieber einzeln anlegen | Rather add them one by one | Prefiero crearlos uno a uno | Plutôt les créer un par un | Preferisco crearli uno alla volta | Liever één voor één aanmaken | Hellre lägga till en i taget | Tek tek eklemeyi tercih ediyorum | | Fehlerbericht herunterladen | Download error report | Descargar informe de errores | Télécharger le rapport d'erreurs | Scarica report errori | Foutrapport downloaden | Ladda ner felrapport | Hata Raporunu İndir | | Weiteren Import durchführen | Import more | Importar más | Importer d'autres données | Importa altri dati | Meer importeren | Importera mer | Daha Fazla İçe Aktar | | Import rückgängig machen | Rollback import | Revertir importación | Annuler l'import | Annulla importazione | Import ongedaan maken | Ångra import | İçe Aktarmayı Geri Al | | Weiter zum Team | Continue to the team | Seguir con el equipo | Passer à l’équipe | Continua con il team | Verder naar het team | Vidare till teamet | Ekibe geçin | | Weiter zu den Kunden | Continue to customers | Seguir con los clientes | Passer aux clients | Continua con i clienti | Verder naar de klanten | Vidare till kunderna | Müşterilere geçin | | Neu beginnen | Start over | Empezar de nuevo | Recommencer | Ricomincia | Opnieuw beginnen | Börja om | Baştan başla | | Andere Datei hochladen | Upload a different file | Subir otro archivo | Téléverser un autre fichier | Carica un altro file | Ander bestand uploaden | Ladda upp en annan fil | Başka bir dosya yükle | | Stand prüfen | Check status | Comprobar estado | Vérifier l’état | Controlla lo stato | Status controleren | Kontrollera status | Durumu kontrol et | | Vorlage herunterladen | Download template | Descargar plantilla / Descargar la plantilla | Télécharger le modèle | Scarica modello / Scarica il modello | Sjabloon downloaden | Ladda ner mall / Ladda ner mallen | Şablonu indir | | Datei prüfen | Check file | Comprobar el archivo | Vérifier le fichier | Verifica il file | Bestand controleren | Kontrollera filen | Dosyayı kontrol et | | Nur Probleme | Problems only | Solo problemas | Problèmes uniquement | Solo problemi | Alleen problemen | Endast problem | Yalnızca sorunlular | | Alle Zeilen | All rows | Todas las filas | Toutes les lignes | Tutte le righe | Alle rijen | Alla rader | Tüm satırlar | | Suchen | Search | Buscar | Rechercher | Cerca | Zoeken | Sök | Ara | | Überspringen | Leave as is | Omitir | Ignorer | Salta | Overslaan | Hoppa över | Atla | | Doch importieren | Import after all | Importar de todos modos | Reprendre quand même | Importa comunque | Toch overnemen | Importera ändå | Yine de aktar | | Weiter zur Zusammenfassung | Continue to summary | Ir al resumen | Passer au récapitulatif | Vai al riepilogo | Door naar het overzicht | Vidare till sammanfattningen | Özete geç | | Jetzt übernehmen | Import now | Traspasar ahora | Reprendre maintenant | Importa adesso | Nu overnemen | Importera nu | Şimdi aktar | | Trotzdem übernehmen | Import anyway | Importar de todos modos | Importer quand même | Importa comunque | Toch overnemen | Importera ändå | Yine de aktar | | Zur Online-Buchung | Go to online booking | Ir a la reserva online | Aller à la réservation en ligne | Vai alla prenotazione online | Naar online boeken | Till onlinebokning | Online rezervasyona git | | Kunden einladen | Invite customers | Invitar clientes | Inviter des clients | Invita clienti | Klanten uitnodigen | Bjud in kunder | Müşteri davet et | | Zum Importverlauf | Go to import history | Ir al historial de importaciones | Voir l'historique des imports | Vai alla cronologia degli import | Naar de importgeschiedenis | Till importhistoriken | İçe aktarma geçmişine git | | Ausschalten | Switch off | Desactivar | Désactiver | Disattiva | Uitzetten | Stäng av | Kapat | | Wieder einschalten | Switch back on | Volver a activar | Réactiver | Riattiva | Weer aanzetten | Slå på igen | Tekrar aç | | Aktualisieren | Refresh | Actualizar | Actualiser | Aggiorna | Vernieuwen | Uppdatera | Yenile | | Rückgängig machen | Rollback | Revertir | Annuler | Annulla | Ongedaan maken | Återställ | Geri Al | | Ja, rückgängig machen | Yes, rollback | Sí, revertir | Oui, annuler l'import | Sì, annulla l'importazione | Ja, terugdraaien | Ja, återställ | Evet, geri al | | So ziehst du zu Terminz um | How to move to Terminz | Así te mudas a Terminz | Comment passer à Terminz | Come passare a Terminz | Zo stap je over naar Terminz | Så flyttar du till Terminz | Terminz'e nasıl geçilir | | Tipp an, was du mitnehmen willst. Am besten von oben nach unten: Ein Termin findet seine Leistung, Person und Kunden nur, wenn sie schon da sind. | Tap what you want to bring over. Top to bottom works best: an appointment only finds its service, person and customer if they are already here. | Toca lo que quieres traer. Mejor de arriba abajo: una cita solo encuentra su servicio, su persona y su cliente si ya están aquí. | Touchez ce que vous voulez reprendre. De haut en bas, c’est le mieux : un rendez-vous ne retrouve sa prestation, sa personne et son client que s’ils sont déjà là. | Tocca ciò che vuoi portare. Meglio dall’alto in basso: un appuntamento trova servizio, persona e cliente solo se sono già qui. | Tik aan wat je wilt meenemen. Het liefst van boven naar beneden: een afspraak vindt zijn dienst, persoon en klant alleen als die er al zijn. | Tryck på det du vill ta med. Helst uppifrån och ned: en bokning hittar sin tjänst, person och kund bara om de redan finns här. | Taşımak istediğiniz şeye dokunun. En iyisi yukarıdan aşağıya: Bir randevu hizmetini, kişisini ve müşterisini ancak bunlar zaten buradaysa bulur. | | Weiter / Als Nächstes | Next | Siguiente | Suivant / Prochaine étape | Avanti / Prossimo passo | Volgende / Volgende stap | Nästa / Nästa steg | İleri / Sıradaki | | Mit Dauer und Preis, per Excel-Vorlage | With duration and price, via Excel template | Con duración y precio, con la plantilla Excel | Avec durée et prix, via le modèle Excel | Con durata e prezzo, tramite modello Excel | Met duur en prijs, via Excel-sjabloon | Med tid och pris, via Excel-mall | Süre ve fiyatla, Excel şablonuyla | | Leistungen importieren | Import services | Importar servicios | Importer les prestations | Importa servizi | Diensten importeren | Importera tjänster | Hizmetleri içe aktar | | Wer bei dir arbeitet, per Excel-Vorlage | Who works with you, via Excel template | Quién trabaja contigo, con la plantilla Excel | Qui travaille avec vous, via le modèle Excel | Chi lavora con te, tramite modello Excel | Wie bij je werkt, via Excel-sjabloon | Vilka som jobbar hos dig, via Excel-mall | Sizinle kimin çalıştığı, Excel şablonuyla | | Team importieren | Import team | Importar equipo | Importer l'équipe | Importa team | Team importeren | Importera team | Ekibi içe aktar | | Melden sich selbst über deinen Link an | Sign up themselves through your link | Se registran ellos mismos con tu enlace | S’inscrivent eux-mêmes via votre lien | Si registrano da soli con il tuo link | Melden zich zelf aan via je link | Registrerar sig själva via din länk | Bağlantınız üzerinden kendileri kaydolur | | Deine Termine aus dem alten Kalender | Your appointments from the old calendar | Tus citas del calendario anterior | Vos rendez-vous de l’ancien agenda | I tuoi appuntamenti dal vecchio calendario | Je afspraken uit de oude agenda | Dina bokningar från den gamla kalendern | Eski takviminizdeki randevular | | Termine übernehmen | Import appointments | Importar citas | Importer les rendez-vous | Importa appuntamenti | Afspraken importeren | Importera bokningar | Randevuları aktar | | Eine Zeile aus deinem Terminbuch | A row from your appointment book | Una fila de tu agenda | Une ligne de votre agenda | Una riga della tua agenda | Een regel uit je afsprakenboek | En rad ur din bokningsbok | Randevu defterinizden bir satır | | Lieber abgeben? Schicke uns den Export aus deinem alten System, wir übertragen ihn für dich. | Rather hand it over? Send us the export from your old system and we will transfer it for you. | ¿Prefieres delegarlo? Envíanos la exportación de tu sistema anterior y la pasamos por ti. | Vous préférez déléguer ? Envoyez-nous l’export de votre ancien système, nous le transférons pour vous. | Preferisci delegare? Mandaci l’export del tuo vecchio sistema e lo trasferiamo noi per te. | Liever uitbesteden? Stuur ons de export uit je oude systeem, dan zetten wij hem voor je over. | Vill du hellre lämna över det? Skicka oss exporten från ditt gamla system så för vi över den åt dig. | Bize bırakmak mı istersiniz? Eski sisteminizin dışa aktarımını bize gönderin, sizin için aktaralım. | | Nachrichten | Messages | Mensajes | Messages | Messaggi | Berichten | Meddelanden | Mesajlar | | Vorlage | Template file | Plantilla | Modèle | Modello | Sjabloon | Mall | Şablon | | Prüfen | Check | Revisar | Vérifier | Controlla | Controleren | Kontrollera | Kontrol | | Übernehmen | Take over | Traspaso | Import | Trasferimento | Overnemen | Överföring | Aktarım | | Ausgefüllte Vorlage auswählen | Choose the filled-in template | Elegir la plantilla rellenada | Choisir le modèle rempli | Scegli il modello compilato | Ingevuld sjabloon kiezen | Välj den ifyllda mallen | Doldurulmuş şablonu seçin | | Das ist nicht die Vorlage | This is not the template | Esta no es la plantilla | Ce n’est pas le modèle | Questo non è il modello | Dit is niet het sjabloon | Det här är inte mallen | Bu, şablon değil | | Die Datei ist zu groß | The file is too large | El archivo es demasiado grande | Le fichier est trop volumineux | Il file è troppo grande | Het bestand is te groot | Filen är för stor | Dosya çok büyük | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Kategorie | Category | Categoría | Catégorie | Categoria | Categorie | Kategori | Kategori | | Beschreibung | Description | Descripción | Description | Descrizione | Beschrijving / Omschrijving | Beskrivning | Açıklama | | Steuersatz | Tax rate | Tipo impositivo | Taux de taxe | Aliquota fiscale | Belastingtarief | Skattesats | Vergi Oranı | | Mitarbeiter | Staff | Personal / Empleado | Personnel / Collaborateur | Personale / Collaboratore | Personeel / Medewerker | Personal / Medarbetare | Personel | | Ressourcen | Resources | Recursos | Ressources | Risorse | Resources / Bronnen | Resurser | Kaynaklar | | Vorname | First name | Nombre | Prénom | Nome | Voornaam | Förnamn | Ad | | E-Mail | Email | Correo / Correo electrónico | E-mail | E-mail | E-mail | E-post | E-posta | | Nachname | Last name | Apellidos | Nom de famille | Cognome | Achternaam | Efternamn | Soyad | | So kommt deine Datei an | This is how your file arrives | Así llega tu archivo | Voici comment votre fichier sera importé | Ecco come arriva il tuo file | Zo komt je bestand binnen | Så här kommer din fil fram | Dosyanız bu şekilde aktarılacak | | Überschreiben | Overwrite | Sobrescribir | Écraser | Sovrascrivi | Overschrijven | Skriv över | Üzerine yaz | | Zusammenführen | Fill empty fields | Combinar | Fusionner | Unisci | Samenvoegen | Slå ihop | Birleştir | | Deine Daten werden importiert... | Importing your data... | Importando tus datos... | Import de vos données en cours... | Importazione dei dati in corso... | Je gegevens worden geïmporteerd... | Importerar dina data... | Verileriniz içe aktarılıyor... | | Zeilen übernommen | Rows imported | Filas importadas | Lignes importées | Righe importate | Rijen geïmporteerd | Rader importerade | İçe aktarılan satırlar | | Zeilen übersprungen | Rows skipped | Filas omitidas | Lignes ignorées | Righe saltate | Rijen overgeslagen | Rader överhoppade | Atlanan satırlar | | Du kannst diesen Import innerhalb von 30 Tagen rückgängig machen. | You can undo this import within 30 days. | Puedes deshacer esta importación dentro de los 30 días. | Vous pouvez annuler cet import dans les 30 jours. | È possibile annullare questa importazione entro 30 giorni. | Je kunt deze import binnen 30 dagen ongedaan maken. | Du kan ångra den här importen inom 30 dagar. | Bu içe aktarmayı 30 gün içinde geri alabilirsiniz. | | Import fertig. Wenn nichts mehr fehlt, geht es mit dem nächsten Schritt weiter. | Import done. If nothing is missing, carry on with the next step. | Importación terminada. Si no falta nada, sigue con el siguiente paso. | Import terminé. S’il ne manque plus rien, passez à l’étape suivante. | Importazione completata. Se non manca più niente, passa al passo successivo. | Import klaar. Ontbreekt er niets meer, ga dan verder met de volgende stap. | Importen är klar. Saknas inget mer går du vidare till nästa steg. | İçe aktarma tamamlandı. Eksik bir şey kalmadıysa sonraki adıma geçin. | | System-Zugang | System access | Acceso al sistema | Accès au système | Accesso al sistema | Systeemtoegang | Systemåtkomst | Sistem Erişimi | | Datei | File | Archivo | Fichier | File | Bestand | Fil | Dosya | | Prüfen / Prüfung / Bewerten / Bewertung | Review | Revisar / Revisión / Reseña | Examiner / Vérifier / Vérification / Révision / Avis | Controlla / Verifica / Revisione / Recensione | Bekijken / Controleren / Controle / Beoordeling | Granska / Granskning / Recension | İncele / Kontrol / Kontrol et / İnceleme / Değerlendirme | | Import / Importieren | Import | Importación / Importar | Import / Importer | Importazione / Import / Importa | Import / Importeren | Import / Importera | İçe aktarma / İçe Aktarma / İçe Aktar | | 1 · Vorlage holen | 1 · Get the template | 1 · Consigue la plantilla | 1 · Récupérer le modèle | 1 · Scarica il modello | 1 · Sjabloon ophalen | 1 · Hämta mallen | 1 · Şablonu alın | | Vorlage für dein Terminbuch | Template for your appointment book | Plantilla para tu agenda | Modèle pour votre agenda | Modello per la tua agenda | Sjabloon voor je afsprakenboek | Mall för din bokningsbok | Randevu defteriniz için şablon | | 2 · Ausgefüllte Datei hochladen | 2 · Upload the filled-in file | 2 · Sube el archivo relleno | 2 · Envoyer le fichier rempli | 2 · Carica il file compilato | 2 · Ingevuld bestand uploaden | 2 · Ladda upp den ifyllda filen | 2 · Doldurulmuş dosyayı yükleyin | | Die Datei konnte nicht geprüft werden | The file could not be checked | No se ha podido comprobar el archivo | Le fichier n'a pas pu être vérifié | Non è stato possibile verificare il file | Het bestand kon niet worden gecontroleerd | Filen kunde inte kontrolleras | Dosya kontrol edilemedi | | Termine | Appointments | Citas | Rendez-vous | Appuntamenti | Afspraken | Bokningar | Randevular | | Datum | Date | Fecha | Date | Data | Datum | Datum | Tarih | | Starten / Beginn / Start | Start | Iniciar / Inicio | Démarrer / Début | Avvia / Inizio | Starten / Begin / Start | Starta / Start | Başlat / Başlangıç | | Ende / Beenden | End | Fin / Finalizar | Fin / Mettre fin | Fine / Termina | Einde / Beëindigen | Slut / Avsluta | Bitiş / Sonlandır | | Mandant | Client | Cliente | Client | Cliente | Cliënt | Kund | Müvekkil | | Leistung / Dienstleistung | Service | Servicio | Prestation | Servizio | Dienst | Tjänst | Hizmet | | Notiz | Note | Nota | Note | Nota | Opmerking / Notitie | Anteckning | Not | | Wird importiert | Will import | Se importará | Sera importé | Verrà importato | Wordt geïmporteerd | Importeras | İçe aktarılacak | | Schon bekannt | Already known | Ya existen | Déjà connues | Già presenti | Al bekend | Redan kända | Zaten var | | Zur Klärung | Needs a look | Por aclarar | À vérifier | Da chiarire | Uitzoeken | Att reda ut | Netleştirilecek | | Fehler | Errors | Errores | Erreurs | Errori | Fouten | Fel | Hatalar | | Was passiert | What happens | Qué pasa | Ce qui se passe | Cosa succede | Wat er gebeurt | Vad som händer | Ne olacak | | Schon vorhanden — wird verknüpft | Already on file — will be linked | Ya existe — se vinculará | Déjà enregistré — sera lié | Già presente — verrà collegato | Al bekend — wordt gekoppeld | Finns redan — kopplas | Zaten kayıtlı — eşleştirilecek | | Wird als Laufkunde übernommen — kein Kundenkonto | Booked as a walk-in — no customer account | Se registra como cliente de paso — sin cuenta | Enregistré comme client de passage — sans compte | Registrato come cliente di passaggio — nessun account | Wordt als passant geboekt — geen klantaccount | Bokas som drop-in — inget kundkonto | Geçici müşteri olarak kaydedilir — hesap açılmaz | | Kann nicht importiert werden | Cannot be imported | No se puede importar | Impossible à reprendre | Non può essere importato | Kan niet worden overgenomen | Kan inte importeras | İçe aktarılamaz | | Geändert — wird neu geprüft | Edited — will be re-checked | Editado — se volverá a comprobar | Modifié — sera revérifié | Modificato — verrà ricontrollato | Gewijzigd — wordt opnieuw gecontroleerd | Ändrad — kontrolleras igen | Değiştirildi — yeniden kontrol edilecek | | Name, Telefon, E-Mail | Name, phone, email | Nombre, teléfono, correo | Nom, téléphone, e-mail | Nome, telefono, e-mail | Naam, telefoon, e-mail | Namn, telefon, e-post | Ad, telefon, e-posta | | Nichts ist bisher gespeichert. Erst mit dem Klick unten legen wir die Daten an. | Nothing is saved yet. The click below is what creates the data. | Todavía no se ha guardado nada. Es el clic de abajo el que crea los datos. | Rien n'est encore enregistré. C'est le clic ci-dessous qui crée les données. | Non è ancora salvato nulla. È il clic qui sotto a creare i dati. | Er is nog niets opgeslagen. Pas met de klik hieronder maken we de gegevens aan. | Inget är sparat ännu. Det är klicket nedan som skapar uppgifterna. | Henüz hiçbir şey kaydedilmedi. Verileri oluşturan şey aşağıdaki tıklamadır. | | Online-Buchung für die Übernahme ausschalten | Switch online booking off for the import | Desactivar la reserva online durante la importación | Désactiver la réservation en ligne pour la reprise | Disattivare la prenotazione online durante l'importazione | Online boeken uitzetten tijdens de overname | Stäng av onlinebokningen under överföringen | Aktarım süresince online randevuyu kapat | | Deine Online-Buchung ist ohnehin aus | Your online booking is off anyway | Tu reserva online ya está desactivada | Votre réservation en ligne est déjà désactivée | La tua prenotazione online è già disattivata | Online boeken staat toch al uit | Din onlinebokning är ändå avstängd | Online randevunuz zaten kapalı | | Online-Buchung wirklich anlassen? | Really leave online booking on? | ¿Dejar la reserva online activa? | Vraiment laisser la réservation en ligne active ? | Lasciare davvero attiva la prenotazione online? | Online boeken echt aan laten? | Ska onlinebokningen verkligen vara på? | Online randevu gerçekten açık kalsın mı? | | Übernahme läuft | Import running | Traspaso en curso | Reprise en cours | Importazione in corso | Overname loopt | Importen pågår | Aktarım sürüyor | | Wir legen die Daten jetzt im Hintergrund an. Den Fortschritt siehst du im Importverlauf. | We are creating the data in the background. You can follow it in the import history. | Estamos creando los datos en segundo plano. Puedes seguir el avance en el historial de importaciones. | Nous créons les données en arrière-plan. Vous pouvez suivre l'avancement dans l'historique des imports. | Stiamo creando i dati in background. Puoi seguire l'avanzamento nella cronologia degli import. | We maken de gegevens op de achtergrond aan. De voortgang zie je in de importgeschiedenis. | Vi skapar uppgifterna i bakgrunden. Du följer förloppet i importhistoriken. | Verileri arka planda oluşturuyoruz. İlerlemeyi içe aktarma geçmişinde takip edebilirsiniz. | | Online-Buchung ist jetzt aus | Online booking is off now | La reserva online está desactivada | La réservation en ligne est désactivée | La prenotazione online è disattivata | Online boeken staat nu uit | Onlinebokningen är avstängd | Online randevu şu anda kapalı | | Deine Termine stehen. Jetzt können deine Kunden ihre Kontaktdaten selbst ergänzen. | Your appointments are in. Now your customers can fill in their contact details themselves. | Tus citas ya están. Ahora tus clientes pueden completar ellos mismos sus datos de contacto. | Vos rendez-vous sont en place. Vos clients peuvent maintenant compléter eux-mêmes leurs coordonnées. | I tuoi appuntamenti ci sono. Ora i tuoi clienti possono completare da soli i propri contatti. | Je afspraken staan erin. Nu kunnen je klanten zelf hun contactgegevens aanvullen. | Dina bokningar är på plats. Nu kan dina kunder fylla i sina kontaktuppgifter själva. | Randevularınız yerinde. Artık müşterileriniz iletişim bilgilerini kendileri tamamlayabilir. | | Online-Terminbuchung | Online appointment booking | Reserva de citas en línea | Prise de rendez-vous en ligne | Prenotazione appuntamenti online | Online afspraken boeken | Onlinebokning | Çevrimiçi randevu alma | | Abgeschlossen | Completed | Completado | Terminé | Completato | Voltooid | Slutförd | Tamamlandı | | Bestätigt | Confirmed | Confirmado / Confirmados | Confirmé / Confirmés | Confermato / Confermati | Bevestigd | Bekräftad / Bekräftade | Onaylandı | | Ausstehend / Offen | Pending | Pendiente / Pendientes | En attente | In attesa / In sospeso | In behandeling / Open | Väntande / Väntar | Bekliyor / Beklemede | | Wird validiert | Validating | Validando | Validation en cours | Validazione in corso | Valideren | Validerar | Doğrulanıyor | | Bereit | Ready | Listo | Prêt | Pronto | Klaar | Redo | Hazır | | Fehlgeschlagen | Failed | Fallido | Échoué | Non riuscito | Mislukt | Misslyckad | Başarısız | | Storniert | Canceled | Cancelado | Annulé | Annullato | Geannuleerd | Avbruten | İptal Edildi | | Rückgängig gemacht | Rolled back | Revertida | Annulé | Annullata | Ongedaan gemaakt | Återställd | Geri alındı | | Noch keine Importe. Jede Übernahme aus einer Terminz-Vorlage steht danach hier, mit ihren Zahlen. | No imports yet. Every import from a Terminz template shows up here afterwards, with its numbers. | Aún no hay importaciones. Cada importación desde una plantilla de Terminz aparecerá aquí, con sus cifras. | Aucun import pour l'instant. Chaque import depuis un modèle Terminz apparaîtra ici, avec ses chiffres. | Nessuna importazione ancora. Ogni importazione da un modello Terminz comparirà qui, con i suoi numeri. | Nog geen imports. Elke import uit een Terminz-sjabloon verschijnt hier daarna, met de aantallen. | Inga importer ännu. Varje import från en Terminz-mall visas här efteråt, med sina siffror. | Henüz içe aktarma yok. Bir Terminz şablonundan yapılan her içe aktarma, sayılarıyla birlikte burada görünür. | | Import rückgängig machen? | Rollback this import? | ¿Revertir esta importación? | Annuler cet import ? | Annullare questa importazione? | Deze import terugdraaien? | Återställa denna import? | Bu içe aktarma geri alınsın mı? | | Dadurch werden alle durch diesen Import erstellten Datensätze dauerhaft entfernt. Diese Aktion kann nicht rückgängig gemacht werden. | This will permanently remove all records created by this import. This action cannot be undone. | Esto eliminará permanentemente todos los registros creados por esta importación. Esta acción no se puede deshacer. | Cela supprimera définitivement tous les enregistrements créés par cet import. Cette action est irréversible. | Questo rimuoverà permanentemente tutti i record creati da questa importazione. Questa azione non può essere annullata. | Dit verwijdert permanent alle records die door deze import zijn aangemaakt. Deze actie kan niet ongedaan worden gemaakt. | Detta tar permanent bort alla poster som skapades av denna import. Åtgärden kan inte ångras. | Bu, bu içe aktarma tarafından oluşturulan tüm kayıtları kalıcı olarak kaldıracak. Bu işlem geri alınamaz. | | Laufkunde | Walk-in | Cliente de paso | Client de passage | Cliente di passaggio | Passant | Drop-in | Geçici müşteri | --- # Read Terminz's DPA and legal documents Menu: Settings → Account & data → Data processing In the dashboard: https://app.terminz.com/manager/settings/data-processing Who: Any manager. The page is read-only and has no input fields. Works with every plan. Updated: 2026-10-20 · https://terminz.com/en/help/auftragsverarbeitung # Read Terminz's Data Processing Agreement (DPA) and legal documents This page explains who at Terminz processes which data and on what basis. You can find it in the menu under **Settings → Account & data → Data processing** (`/manager/settings/data-processing`). There are no settings to configure and nothing to save here. The page consists of four sections. ## Contracting Parties There are two levels when it comes to your customers' data: - **Data Controller: “Your business”.** You decide what customer data you collect in your customer file and for what purpose—such as appointments, notes, photos on your site, and your own contact information for a person. You are responsible for informing your customers and obtaining their consent for published photos. - **Processor: Bornwerk UG (limited liability).** Bornwerk processes your customer file exclusively according to your instructions to operate Terminz for you: hosting, backups, support. Terminz itself manages a person's Terminz profile. You can only see what the person shares with you. ## Data Processing Agreement (Art. 28 GDPR) The DPA is part of your contract. The document lists eight obligations of Terminz: - Processing exclusively in accordance with your documented instructions; - Obligation of all personnel involved to maintain confidentiality; - Technical and organizational measures in accordance with Art. 32 GDPR; - Advance notice 30 days prior to the engagement of a new or replacement subcontractor, with the right to object; - Assistance with requests for access, erasure, and data portability; - Notification to you as soon as Terminz becomes aware of a data breach; - Erasure or return of all data upon termination of the contract, at your discretion; - Provision of evidence upon request and a right to audit if the evidence is insufficient. The **Open the agreement and sub-processor list** button opens the full contract on terminz.com (`/dpa`) in a new tab. ## Error Monitoring To enable Terminz to detect issues, the application automatically reports technical errors to an error tracker (Sentry, processed in the EU). The site distinguishes between what works and what doesn't: - **What is sent:** the name of the failed operation, an error code, and the page template without identifiers, for example `/kunden/:id`. - **What is not sent:** content from the application, user inputs, and server error messages; names, contact information, search terms, and IP address; session logs—nothing is stored on the device. The legal basis is the legitimate interest in ensuring trouble-free operation (Art. 6(1)(f) GDPR). You may object at any time pursuant to Art. 21(1) GDPR by sending an email to datenschutz@terminz.com. ## Legal Documents Four links open the binding versions on terminz.com in a new tab: “Privacy”, “Data processing agreement”, “Terms and conditions”, and “Legal notice”. These are Terminz's documents, not those of your location. You can manage the legal texts for your own public page under Settings → Account & Data → Legal (see “Upload your legal notice, privacy policy, and terms of service”). ## Frequently Asked Questions **Do I have to sign the General Terms and Conditions (AVV)?** There is no signature field or “Agree” button on this page. It describes the contract that is part of your agreement with Terminz. **Where can I see the list of subcontractors?** In the General Terms and Conditions (AVV) itself, via **Open the agreement and sub-processor list**. **Where do I enter my own legal notice?** Not here, but under Settings → Account & Data → Legal. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Konto & Daten | Account & data | Cuenta y datos | Compte et données | Account e dati | Account & gegevens | Konto & data | Hesap ve veriler | | Auftragsverarbeitung / Datenverarbeitung | Data processing | Encargo de tratamiento / Procesamiento de datos | Sous-traitance / Traitement des données | Trattamento per conto / Elaborazione dei dati | Verwerking in opdracht / Gegevensverwerking | Personuppgiftsbiträde / Databehandling | Veri işleme / Veri İşleme | | AVV mit Unterauftragnehmerliste öffnen | Open the agreement and sub-processor list | Abrir el contrato y la lista de subencargados | Ouvrir le contrat et la liste des sous-traitants | Apri il contratto e l'elenco dei sub-responsabili | Overeenkomst en subverwerkerslijst openen | Öppna avtalet och listan över underbiträden | Sözleşmeyi ve alt işleyen listesini aç | | Dein Unternehmen / Dein Betrieb | Your business | Tu empresa / Tu negocio | Votre entreprise / Votre établissement | La tua azienda / La tua attività | Je onderneming / Jouw zaak | Ditt företag / Din verksamhet | İşletmeniz | | Datenschutz | Privacy | Privacidad | Confidentialité | Privacy | Privacy | Integritet | Gizlilik | | Auftragsverarbeitungsvertrag | Data processing agreement | Contrato de encargo de tratamiento | Contrat de sous-traitance | Contratto di responsabile del trattamento | Verwerkersovereenkomst | Personuppgiftsbiträdesavtal | Veri işleme sözleşmesi | | AGB | Terms and conditions | Términos y condiciones | Conditions générales | Termini e condizioni | Algemene voorwaarden | Allmänna villkor | Şartlar ve koşullar | | Impressum | Legal notice | Aviso legal | Mentions légales | Note legali | Colofon | Juridisk information | Künye | --- # Set Up Till and Taxes Menu: Settings → Till & payments → Checkout & taxes In the dashboard: https://app.terminz.com/manager/settings/checkout Who: Managers with the “Change business settings” permission. Only available in the Komplett Kasse plan, not in the demo account. Updated: 2026-10-20 · https://terminz.com/en/help/kasse-und-steuern # Set Up Till and Taxes Here you define how your POS system calculates and processes payments: tax rates, which payment methods your location accepts, whether bills can be split, how tips and deposits work, what receipts look like, and how amounts are rounded. Below that, you register the POS system with the tax office and generate the procedural documentation. You can find this page in the menu under **Settings → Till & payments → Checkout & taxes** (`/manager/settings/checkout`). This page is only available in the Komplett Kasse plan and not in the demo account. All settings apply to the location selected at the top of the dashboard. In the top right corner, you'll see **Refresh** (reloads the page) and **Reset to defaults**. If you haven't saved anything yet, “Using default settings. Configure and save to customize.” will appear at the top. As soon as you make a change, the “You have unsaved changes” bar appears at the bottom with **Save** and **Discard**. Saving prompts you again with “Save changes?”. After that, it shows “Checkout settings have been updated successfully”. The sections “Report your till (ELSTER)” and “Process documentation” at the very bottom save separately. ## Tax Settings Section “Tax settings” applies to the terminal, dashboard, receipts, invoices, and the DATEV export. You specify which rate applies to an individual service when you define the service. - **Tax exempt:** Toggle for small businesses under § 19 UStG. Receipts and invoices are then issued without sales tax, and the fields for tax rate and revenue accounts disappear. - **Tax rate:** The standard rate as a percentage, 0 to 100, with up to two decimal places. In Germany, 19%. Applies to all services and products with the standard tax rate. - **Reduced tax rate:** Optional, 0 to 100 percent. For services and products subject to the reduced rate—7% in Germany. - **Product revenue account, standard rate:** Four-digit account number. Products with the standard tax rate are posted to this account. With 8400, products and services are posted to a single account. Many tax advisors prefer to see products listed separately; in that case, enter the account from account class 8 that your tax advisor specifies, for example, 8410. This change takes effect starting with the next sale; previous receipts remain where they were posted. An example below the field shows your account with a product price. - **Product revenue account, reduced rate:** The same applies to reduced-rate products. Under account 8300, they are combined with reduced-rate services. - **The tip belongs to:** two options to choose from. - “The staff member”: no sales tax; the receipt shows “No VAT.” The business holds onto the tip only until it pays it out. - “The business”: your own sales revenue at the local tax rate. This applies if you're the one serving customers. Note: For a staff member's tip to remain tax-free, it must be allocated to the staff member who provided the service. The business may not determine the distribution. - **Prices include tax (gross):** “On” means the prices for your services are final prices that already include sales tax. “Off” means sales tax is added to each price at checkout. An example below the register calculates what the customer pays based on your tax rate. ## Payment Methods Section “Payment methods” shows four cards that you can select or deselect individually: - **Cash:** on the terminal and in the dashboard. - **Card:** on the card reader. Apple Pay, Google Pay, and girocard are included as card options. - **Bank transfer** and **PayPal:** for entry in the dashboard only. The terminal does not support them. The terminal only supports cash and card payments, and only if these options are enabled here. ## Split Payment In section “Split payment”, enable **Allow split payment**: pay a bill using multiple payment methods, for example, partly in cash and partly by card. When enabled, two fields appear: - **Minimum split amount:** in euros. Each portion must be at least this amount, both at the terminal and in the dashboard. - **Maximum splits:** 2 to 10. Applies in the dashboard. At the terminal, the payment is always split into two parts: cash and card. ## Tips In section “Tip”, enable **Allow tips**. Then, when processing a payment, tip suggestions will appear, and change can be left as a tip at the terminal. For **Suggested tip percentages**, enter whole percentages from 1 to 100 and confirm each one with Enter (“Add percentage...”). The terminal converts these into amounts. ## Deposits In section “Deposits”, enable **Require deposit**: Require advance payment for reservations. When enabled, three fields appear: - **Default deposit percentage:** Percentage of the total amount to be paid in advance, 0 to 100. - **Minimum deposit amount:** In euros, regardless of the percentage. - **Refundable hours:** In hours. The deposit is non-refundable starting this many hours before the appointment. ## Receipt Settings Section “Receipt settings” has three settings: - **Receipt prefix:** Appears before the number of each appointment receipt. Maximum of 10 characters; only uppercase letters, numbers, and hyphens. Anything else you type will be removed; lowercase letters will be converted to uppercase. Do not change the prefix without a good reason: it keeps your receipt numbers sequential. - **Receipt footer:** Appears at the bottom of every receipt printed by the terminal. Leave blank to omit the footer. The field displays “Thank you for your visit!” as a placeholder. - **Email receipt by default:** After processing a payment in the dashboard, the receipt is automatically sent via email, but only to customers who have consented to this. At the terminal, you choose whether to send it each time. ## Rounding Settings Section “Rounding settings” is locked until your tax advisor approves the rounding. Until then, it displays: “Price rounding is locked until your tax advisor signs off. Contact support to enable it.” The fields are then grayed out. After approval, set the following: - **Round to nearest:** 1 cent, 5 cents, or 10 cents. - **Rounding method:** “Half up (standard)”, “Always round up”, or “Always round down”. - **Currency override:** three letters. Leave blank for EUR. The **Currency override** field is open even without approval. ## Registering the Till (ELSTER) Section “Report your till (ELSTER)” is a reminder. According to Section 146a(4) of the German Fiscal Code (AO), every electronic till must be reported to the tax office via Mein ELSTER. Terminz does not submit the report itself. Here is the information that ELSTER requests, along with a tip for copying it: - **Place of business:** Name and address of your location. - **Type of system** and **Manufacturer**. - **TSS ID**, **TSE serial number**, and **TSE certificate**. If the serial number or certificate is not available, “Currently not retrievable” will appear. - Under **Hardware**, list each till with its serial number and the note “Registered in Terminz on …”. ELSTER asks for the purchase date, which you must enter yourself. If you have registered the till with ELSTER, check the box **Reported to the tax office**. After that, “Reported on …” will appear there. A device that is out of service displays “Out of service” and the deadline “Report the decommissioning via Mein ELSTER by … (§ 146a(4) AO).”. Once you've completed this, check the box **Decommissioning reported**. If no till is set up for the location, it will display “This location has no till configured, so there is nothing to report.” ## Procedure Documentation The GoBD requires procedural documentation for every IT system in use. Terminz generates this documentation based on your location's data. You add the information that only you know and download the PDF. This section appears only for locations in Germany. The fields: - **Legal form:** Selection, for example, GmbH, e. K., GbR. - **Profit determination:** “Cash-basis accounting (EÜR)” or “Balance sheet”. - **Responsible for the till:** Who manages the till on a daily basis. Select from your active staff members or “Someone else …” with a custom name. - **Counting rhythm:** “daily at closing time”, “at the end of every shift”, “daily and at every shift change”, or “weekly”. - **Procedure during an outage:** Free text describing what happens if the TSE or the Internet goes down. - **Responsible for this document:** Name of the person responsible for maintaining the documentation, plus optionally **Function**, for example, management. Everything except the function is required. If anything is missing, the **Generate document** button is disabled, and “Still open: …” appears below it listing the missing fields. The button first opens the question “Generate the process documentation?”. This document is your own declaration to the tax office. You are responsible for its accuracy and completeness; have your tax advisor review it beforehand. Each time you generate it, a new, unalterable version is created. Afterward, the PDF opens in a new tab, and “Process documentation generated” appears. Under “Generated versions”, you'll find all previous versions listed with the date, creator, and template version, each marked with **Download**. If no version has been generated yet, it will say “No version generated yet.”. If the latest version reflects an older version of the software, a note will indicate that you should generate a new one. ## Reset to Default In the upper right corner, **Reset to defaults** resets the page (visible only if you've already saved). Before doing so, Terminz shows what will be reset and what will remain: - What will be reset: Prices incl. sales tax (on), split payment (on, starting at €5.00, up to 3 parts), tip (on, suggestions 10%, 15%, and 20%), deposit (off), receipt (no footer, email receipt on by default), and rounding (to the cent, no custom currency). - Remaining: Tax (small business owners, tax rates, and who receives the tip), your payment methods, the receipt prefix, rounding approval by your tax advisor, and the check-in window of the POS app. ## Frequently Asked Questions **Where do I set the tax rate for a single service?** In the service itself. Here, you only set the rates for the location. **Why can't I see the page?** You need the “Change Business Settings” permission, the Komplett Kasse plan, and you must not be using the demo account. **Why can't I change the rounding?** It's locked until your tax advisor approves it. Contact support. **Why doesn't the terminal offer PayPal?** Bank transfers and PayPal are only available for entry in the dashboard. The terminal only accepts cash and cards. **Does Terminz report my till to the tax office?** No. You report it yourself via Mein ELSTER. Terminz shows you the information you need for this. **Where do I set whether the terminal prints automatically or how long before an appointment check-in is allowed?** These settings aren't available on this page. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Kasse & Zahlung | Till & payments | Caja y pagos | Caisse et paiement | Cassa e pagamenti | Kassa & betalen | Kassa & betalning | Kasa ve ödeme | | Kasse & Steuern | Checkout & taxes | Caja e impuestos | Caisse et taxes | Cassa e tasse | Kassa & belastingen | Kassa & skatter | Kasa ve vergiler | | Aktualisieren | Refresh | Actualizar | Actualiser | Aggiorna | Vernieuwen | Uppdatera | Yenile | | Auf Standard zurücksetzen | Reset to defaults | Restablecer a valores predeterminados | Réinitialiser aux valeurs par défaut | Ripristina valori predefiniti | Naar standaard resetten | Återställ till standard | Varsayılanlara Sıfırla | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Verwerfen | Discard | Descartar | Annuler | Annulla | Verwerpen | Ångra | Vazgeç | | Überweisung | Bank transfer | Transferencia bancaria | Virement bancaire | Bonifico | Overboeking | Banköverföring | Havale | | Geteilte Zahlung erlauben | Allow split payment | Permitir pago dividido | Autoriser le paiement partagé | Consenti pagamento diviso | Gedeelde betaling toestaan | Tillåt delad betalning | Bölünmüş Ödemeye İzin Ver | | Trinkgeld erlauben | Allow tips | Permitir propinas | Autoriser les pourboires | Consenti mance | Fooi toestaan | Tillåt dricks | Bahşişe İzin Ver | | Vorgeschlagene Trinkgeld-Prozente | Suggested tip percentages | Porcentajes de propina sugeridos | Pourcentages de pourboire suggérés | Percentuali di mancia suggerite | Voorgestelde fooipercentages | Föreslagna dricksprocentar | Önerilen Bahşiş Yüzdeleri | | Anzahlung erforderlich | Require deposit | Requerir depósito | Exiger un acompte | Richiedi acconto | Aanbetaling vereisen | Kräv deposition | Depozito Zorunlu | | Währung überschreiben | Currency override | Anular moneda | Remplacement de devise | Sostituzione valuta | Valuta overschrijven | Valutaåsidosättning | Para Birimi Geçersiz Kılma | | Art des Systems | Type of system | Tipo de sistema | Type de système | Tipo di sistema | Soort systeem | Typ av system | Sistem türü | | Hersteller | Manufacturer | Fabricante | Fabricant | Produttore | Fabrikant | Tillverkare | Üretici | | TSS-ID | TSS ID | ID de TSS | ID TSS | ID TSS | TSS-ID | TSS-ID | TSS kimliği | | Seriennummer der TSE | TSE serial number | Número de serie del TSE | Numéro de série du TSE | Numero di serie della TSE | Serienummer van de TSE | TSE:ns serienummer | TSE seri numarası | | Zertifikat der TSE | TSE certificate | Certificado del TSE | Certificat du TSE | Certificato della TSE | Certificaat van de TSE | TSE:ns certifikat | TSE sertifikası | | Geräte | Hardware | Equipos | Matériel | Dispositivi | Apparatuur | Hårdvara | Donanım | | Ans Finanzamt gemeldet | Reported to the tax office | Declarado a la Agencia Tributaria | Déclaré à l'administration fiscale | Comunicato all'ufficio delle imposte | Aangemeld bij de Belastingdienst | Anmäld till Finanzamt | Vergi dairesine bildirildi | | Außerbetriebnahme gemeldet | Decommissioning reported | Baja declarada | Mise hors service déclarée | Dismissione comunicata | Buitengebruikstelling gemeld | Avregistrering anmäld | Hizmetten çıkarma bildirildi | | Funktion | Function | Función | Rôle | Ruolo | Rol | Roll | Rol | | Dokument erzeugen | Generate document | Generar documento | Générer le document | Genera documento | Document genereren | Skapa dokument | Belge oluştur | | Herunterladen | Download | Descargar | Télécharger | Scarica | Downloaden | Ladda ned | İndir | | Standardeinstellungen werden verwendet. Speichere, um anzupassen. | Using default settings. Configure and save to customize. | Se utilizan los ajustes predeterminados. Configura y guarda para personalizar. | Utilisation des paramètres par défaut. Configurez et enregistrez pour personnaliser. | Vengono utilizzate le impostazioni predefinite. Configura e salva per personalizzare. | Standaardinstellingen worden gebruikt. Configureer en sla op om aan te passen. | Standardinställningar används. Konfigurera och spara för att anpassa. | Varsayılan ayarlar kullanılıyor. Özelleştirmek için yapılandırıp kaydedin. | | Du hast ungespeicherte Änderungen | You have unsaved changes | Tienes cambios sin guardar | Vous avez des modifications non enregistrées | Hai modifiche non salvate | Je hebt niet-opgeslagen wijzigingen | Du har osparade ändringar | Kaydedilmemiş değişiklikleriniz var | | Änderungen speichern? | Save changes? | ¿Guardar cambios? | Enregistrer les modifications ? | Salvare le modifiche? | Wijzigingen opslaan? | Spara ändringar? | Değişiklikler kaydedilsin mi? | | Kasseneinstellungen wurden erfolgreich aktualisiert | Checkout settings have been updated successfully | Los ajustes de caja se han actualizado correctamente | Les paramètres de paiement ont été mis à jour avec succès | Le impostazioni della cassa sono state aggiornate con successo | Kassainstellingen zijn succesvol bijgewerkt | Kassainställningarna har uppdaterats | Ödeme ayarları başarıyla güncellendi | | Kasse melden (ELSTER) | Report your till (ELSTER) | Declarar la caja (ELSTER) | Déclarer la caisse (ELSTER) | Comunicare il registratore di cassa (ELSTER) | Kassa melden (ELSTER) | Anmäl kassan (ELSTER) | Yazar kasa bildirimi (ELSTER) | | Verfahrensdokumentation | Process documentation | Documentación de procesos | Documentation des processus | Documentazione dei processi | Procesdocumentatie | Processdokumentation | Süreç dokümantasyonu | | Steuereinstellungen | Tax settings | Ajustes fiscales | Paramètres de taxe | Impostazioni fiscali | Belastinginstellingen | Skatteinställningar | Vergi Ayarları | | Dem Mitarbeiter | The staff member | El empleado | Le membre du personnel | Il dipendente | De medewerker | Medarbetaren | Personel üyesi | | Dem Betrieb | The business | El negocio | L'entreprise | L'azienda | Het bedrijf | Företaget | İşletme | | An | On | Activado | Activé | Attivo | Aan | På | Açık | | Aus | Off | Desactivado | Désactivé | Spento | Uit | Av | Kapalı | | Zahlungsmethoden / Zahlungsarten | Payment methods | Métodos de pago / Formas de pago | Méthodes de paiement / Modes de paiement | Metodi di pagamento | Betalingsmethoden / Betaalmethoden | Betalningsmetoder / Betalningssätt | Ödeme Yöntemleri / Ödeme yöntemleri | | Geteilte Zahlung | Split payment | Pago dividido | Paiement fractionné | Pagamento diviso | Gesplitste betaling | Delad betalning | Bölünmüş Ödeme | | Trinkgeld | Tip | Propina | Pourboire | Mancia | Fooi | Dricks | Bahşiş | | Prozent hinzufügen... | Add percentage... | Añadir porcentaje... | Ajouter un pourcentage... | Aggiungi percentuale... | Percentage toevoegen... | Lägg till procent... | Yüzde ekle... | | Anzahlungen | Deposits | Depósitos | Acomptes | Acconti | Aanbetalingen | Depositioner | Depozitolar | | Belegeinstellungen | Receipt settings | Ajustes de recibo | Paramètres de reçu | Impostazioni scontrino | Bonnetjesinstellingen | Kvittoinställningar | Fiş Ayarları | | Vielen Dank für deinen Besuch. | Thank you for your visit! | ¡Gracias por tu visita! | Merci de votre visite ! | Grazie per la tua visita! | Bedankt voor je bezoek! | Tack för ditt besök! | Ziyaretiniz için teşekkür ederiz! | | Rundungseinstellungen | Rounding settings | Ajustes de redondeo | Paramètres d'arrondi | Impostazioni di arrotondamento | Afrondingsinstellingen | Avrundningsinställningar | Yuvarlama Ayarları | | Die Preisrundung ist gesperrt, bis dein Steuerberater sie freigibt. Wende dich an den Support, um sie zu aktivieren. | Price rounding is locked until your tax advisor signs off. Contact support to enable it. | El redondeo de precios está bloqueado hasta que tu asesor fiscal lo apruebe. Contacta con el soporte para activarlo. | L'arrondi des prix est verrouillé tant que votre conseiller fiscal ne l'a pas validé. Contactez le support pour l'activer. | L'arrotondamento dei prezzi è bloccato finché il tuo consulente fiscale non dà l'ok. Contatta il supporto per attivarlo. | Prijsafronding is vergrendeld totdat je belastingadviseur akkoord geeft. Neem contact op met de support om dit in te schakelen. | Prisavrundning är låst tills din skatterådgivare har godkänt den. Kontakta supporten för att aktivera den. | Fiyat yuvarlama, mali müşaviriniz onaylayana kadar kilitlidir. Etkinleştirmek için destek ekibiyle iletişime geçin. | | Kaufmännisch (Standard) | Half up (standard) | Redondeo estándar | Arrondi standard | Arrotondamento standard | Standaard afronden | Standard avrundning | Yarıdan Yukarı (Standart) | | Immer aufrunden | Always round up | Siempre redondear hacia arriba | Toujours arrondir à la hausse | Arrotonda sempre verso l'alto | Altijd omhoog afronden | Avrunda alltid uppåt | Her Zaman Yukarı Yuvarla | | Immer abrunden | Always round down | Siempre redondear hacia abajo | Toujours arrondir à la baisse | Arrotonda sempre verso il basso | Altijd omlaag afronden | Avrunda alltid nedåt | Her Zaman Aşağı Yuvarla | | Derzeit nicht abrufbar | Currently not retrievable | No disponible por ahora | Actuellement indisponible | Al momento non disponibile | Momenteel niet op te vragen | Går inte att hämta just nu | Şu anda alınamıyor | | Außer Betrieb | Out of service | Fuera de servicio | Hors service | Fuori servizio | Buiten gebruik | Ur drift | Hizmet dışı | | Für diesen Standort ist keine Kasse eingerichtet, es gibt also nichts zu melden. | This location has no till configured, so there is nothing to report. | Este centro no tiene ninguna caja configurada, así que no hay nada que declarar. | Aucune caisse n'est configurée pour ce site, il n'y a donc rien à déclarer. | Per questa sede non è configurato alcun registratore di cassa, quindi non c'è nulla da comunicare. | Voor deze vestiging is geen kassa ingericht, er valt dus niets te melden. | Det finns ingen kassa konfigurerad för det här stället, så det finns inget att anmäla. | Bu şube için kurulu bir yazar kasa yok, dolayısıyla bildirilecek bir şey de yok. | | Einnahmen-Überschuss-Rechnung | Cash-basis accounting (EÜR) | Contabilidad de caja (EÜR) | Comptabilité de caisse (EÜR) | Contabilità per cassa (EÜR) | Kasboekhouding (EÜR) | Kassabaserad redovisning (EÜR) | Nakit esaslı muhasebe (EÜR) | | Bilanzierung | Balance sheet | Contabilidad de balance | Comptabilité d'exercice | Contabilità per partita doppia | Balansboekhouding | Balansräkning | Bilanço | | Andere Person … | Someone else … | Otra persona … | Une autre personne … | Un'altra persona … | Iemand anders … | Någon annan … | Başka bir kişi … | | täglich bei Geschäftsschluss | daily at closing time | a diario a la hora de cierre | quotidiennement à la fermeture | ogni giorno all'ora di chiusura | dagelijks bij sluitingstijd | dagligen vid stängningstid | her gün kapanış saatinde | | bei jedem Schichtende | at the end of every shift | al final de cada turno | à la fin de chaque service | alla fine di ogni turno | aan het einde van elke dienst | vid varje passlut | her vardiya sonunda | | täglich und bei jedem Schichtwechsel | daily and at every shift change | a diario y en cada cambio de turno | quotidiennement et à chaque changement de service | ogni giorno e a ogni cambio turno | dagelijks en bij elke dienstwissel | dagligen och vid varje skiftbyte | her gün ve her vardiya değişiminde | | wöchentlich | weekly | semanalmente | hebdomadairement | settimanalmente | wekelijks | varje vecka | haftalık | | Verfahrensdokumentation erzeugen? | Generate the process documentation? | ¿Generar la documentación de procesos? | Générer la documentation des processus ? | Generare la documentazione delle procedure? | Procesdocumentatie aanmaken? | Skapa processdokumentationen? | Süreç dokümantasyonu oluşturulsun mu? | | Verfahrensdokumentation erzeugt | Process documentation generated | Documentación de procesos generada | Documentation des processus générée | Documentazione dei processi generata | Procesdocumentatie gegenereerd | Processdokumentation skapad | Süreç dokümantasyonu oluşturuldu | | Erzeugte Fassungen | Generated versions | Versiones generadas | Versions générées | Versioni generate | Gegenereerde versies | Genererade versioner | Oluşturulan sürümler | | Noch keine Fassung erzeugt. | No version generated yet. | Aún no se ha generado ninguna versión. | Aucune version n’a encore été générée. | Non è stata ancora generata alcuna versione. | Er is nog geen versie gegenereerd. | Ingen version har genererats ännu. | Henüz oluşturulmuş bir sürüm yok. | | Steuersatz | Tax rate | Tipo impositivo | Taux de taxe | Aliquota fiscale | Belastingtarief | Skattesats | Vergi Oranı | | Steuerbefreit | Tax exempt | Exento de impuestos | Exonéré de taxe | Esente da imposte | Belastingvrijgesteld | Skattebefriad | Vergiden Muaf | | Ermäßigter Steuersatz | Reduced tax rate | Tipo impositivo reducido | Taux de taxe réduit | Aliquota fiscale ridotta | Verlaagd belastingtarief | Reducerad skattesats | İndirimli Vergi Oranı | | Trinkgeld gehört | The tip belongs to | La propina es para | Le pourboire revient à | La mancia spetta a | De fooi is voor | Dricksen tillhör | Bahşiş şuna aittir | | Preise inkl. MwSt. (Brutto) | Prices include tax (gross) | Precios con impuestos (Bruto) | Prix TTC (Brut) | Prezzi IVA inclusa (Lordo) | Prijzen incl. btw (Bruto) | Priser inkl. moms (Brutto) | Vergiler dahil fiyatlar (Brüt) | | Erlöskonto Produkte, normaler Satz | Product revenue account, standard rate | Cuenta de ingresos de productos, tipo general | Compte de recettes produits, taux normal | Conto ricavi prodotti, aliquota ordinaria | Omzetrekening producten, normaal tarief | Intäktskonto produkter, normal sats | Ürün gelir hesabı, normal oran | | Erlöskonto Produkte, ermäßigter Satz | Product revenue account, reduced rate | Cuenta de ingresos de productos, tipo reducido | Compte de recettes produits, taux réduit | Conto ricavi prodotti, aliquota ridotta | Omzetrekening producten, verlaagd tarief | Intäktskonto produkter, reducerad sats | Ürün gelir hesabı, indirimli oran | | Mindestbetrag pro Zahlung | Minimum split amount | Importe mínimo de división | Montant minimum du fractionnement | Importo minimo per frazionamento | Minimumbedrag voor splitsen | Minsta delningsbelopp | Minimum Bölünme Tutarı | | Maximale Teilungen | Maximum splits | Divisiones máximas | Fractionnements maximum | Frazionamenti massimi | Maximaal aantal splitsen | Maximala uppdelningar | Maksimum Bölünme | | Standard-Anzahlungsprozent | Default deposit percentage | Porcentaje de depósito predeterminado | Pourcentage d'acompte par défaut | Percentuale di acconto predefinita | Standaard aanbetalingspercentage | Standard depositionsandel | Varsayılan Depozito Yüzdesi | | Mindestanzahlung | Minimum deposit amount | Importe mínimo de depósito | Montant minimum d'acompte | Importo minimo dell'acconto | Minimale aanbetaling | Minsta depositionsbelopp | Minimum Depozito Tutarı | | Erstattungsfrist | Refundable hours | Horas reembolsables | Heures remboursables | Ore rimborsabili | Terugbetaalbare uren | Återbetalbara timmar | İade Edilebilir Saatler | | Beleg-Präfix | Receipt prefix | Prefijo del recibo | Préfixe du reçu | Prefisso scontrino | Bonnetjesprefix | Kvittoprefixet | Fiş Öneki | | Fußzeile auf dem Beleg | Receipt footer | Pie del recibo | Pied de reçu | Piè di pagina della ricevuta | Voettekst op de bon | Sidfot på kvittot | Fiş alt bilgisi | | E-Mail-Beleg als Standard | Email receipt by default | Enviar recibo por correo por defecto | Envoyer le reçu par e-mail par défaut | Invia scontrino per e-mail di default | Bonnetje standaard per e-mail | Skicka kvitto via e-post som standard | Varsayılan Olarak E-posta Fişi | | Runden auf | Round to nearest | Redondear al más cercano | Arrondir au plus proche | Arrotonda al più vicino | Afronden naar dichtstbijzijnde | Avrunda till närmaste | En Yakına Yuvarla | | Rundungsmethode | Rounding method | Método de redondeo | Méthode d'arrondi | Metodo di arrotondamento | Afrondingsmethode | Avrundningsmetod | Yuvarlama Yöntemi | | Rechtsform | Legal form | Forma jurídica | Forme juridique | Forma giuridica | Rechtsvorm | Rättslig form | Tüzel kişilik türü | | Gewinnermittlung | Profit determination | Determinación de beneficios | Détermination des bénéfices | Determinazione dell’utile | Winstbepaling | Vinstberäkning | Kâr belirleme | | Kassenverantwortung | Responsible for the till | Responsable de la caja | Responsable de la caisse | Responsabile della cassa | Verantwoordelijk voor de kassa | Ansvarig för kassan | Kasa sorumlusu | | Zählrhythmus | Counting rhythm | Frecuencia de recuento | Fréquence des comptages | Frequenza di conteggio | Telritme | Räknefrekvens | Sayım sıklığı | | Vorgehen bei Ausfall | Procedure during an outage | Procedimiento durante un corte de suministro | Procédure en cas de panne | Procedura in caso di interruzione | Procedure bij een storing | Förfarande vid avbrott | Kesinti sırasında izlenecek prosedür | | Verantwortlich für dieses Dokument | Responsible for this document | Responsable de este documento | Responsable de ce document | Responsabile di questo documento | Verantwoordelijk voor dit document | Ansvarig för detta dokument | Bu belgeden sorumlu kişi | --- # Manage the Till App: PINs, Sessions, Log, and Check-in Times Menu: Settings → Till & payments → Till app In the dashboard: https://app.terminz.com/manager/terminal Who: Manager. The lists on the page (PINs, Sessions, Log, Counters) require the “Add/Configure Terminal Devices” permission. The page appears only as long as “Enable terminal” is enabled in the settings. The “Full POS mode” toggle works only in the Komplett Kasse or Enterprise plans. Updated: 2026-10-20 · https://terminz.com/en/help/kassen-app # Manage the Till App: PINs, Sessions, Log, and Check-in Times The POS app is the app your team uses at the counter to check in customers and process payments. This page in the dashboard controls who is allowed to log in to the app and how it behaves. You can find it under **Settings → Till & payments → Till app** (`/manager/terminal`). The page for the devices themselves is called “Devices & hardware” (see “Manage Devices and Card Readers”). This page is only available as long as the terminal for that location is turned on. You'll find the **Enable terminal** toggle in the settings overview (“Settings Overview”). If it's turned off, “Till app” and “Devices & hardware” will be missing from the menu. ## What's at the Top At the top of the page is the name “Till app”. To the right of it, the button “Devices & hardware” takes you to the device page. The question mark next to the title opens the guide “How till access works” with four steps (pair device, PIN, revoke till access; each action has a name). It opens automatically on your first visit. Below that, a counter bar displays three numbers: - **Devices online:** how many devices are currently accessible out of all registered devices (for example, “1 / 2”). - **Active PINs:** how many people have an active PIN out of all those on the list. - **Signed in:** how many sessions are currently open. This is followed by sections “Staff PINs”, “Terminal feature”, “Checkout on the terminal”, “Check-in time windows”, and below them, tabs “Sessions” and “Activity log”. ## Staff Member PINs Each person logs into the POS app with their own four-digit PIN. The list “Staff PINs” shows all active staff members and managers at the location. Each row includes the name, email address, and role (“Staff” or “Mgr” for managers), status, number of logins with the date of the last one, and actions. **A person's status:** - “Active PIN”: The person can log in. - “No PIN”: No PIN has been set yet. - “PIN disabled”: A PIN exists, but it is disabled. - “Access blocked”: The person (staff members only, not managers) is not authorized to use the POS app. Above the list, the chips “All”, “With PIN”, “Without PIN”, and “Blocked” act as filters, each showing the number of matches. “Refresh” refreshes the list. If no one is on the list, “No staff found. Please add staff first.” appears there. ### Set or Change a PIN 1. Tap **Set PIN** in the person's row; if they already have a PIN, **Change PIN** will appear there. In the upper-right corner of the card “Staff PINs”, there is also the **Set PIN** button without a person. 2. “Set terminal PIN” opens. If you access it via the button in the top right corner, first select the person (“Select staff member”) in the **Staff** field. If you access it via the row, the name is already there. 3. Enter the four-digit number **PIN (4 digits)** and repeat it in **Confirm PIN**. Both fields display dots, not the numbers. 4. Tap **Set PIN**. The system checks in this order: person selected (“Please select a staff member”), exactly four digits (“PIN must be exactly 4 digits”), both entries match (“PINs do not match”). The server then verifies the PIN itself: It rejects simple sequences and repetitions, and the person must be working at this location. Terminz stores only a hash of the PIN. Once you've set a PIN, no one can view it—only reset it. A changed PIN takes effect immediately. After saving, a success message appears, the list reloads, and the activity log shows “PIN set” along with the name of the person to whom the PIN belongs. The person who set the PIN does not save the log. The form always sends the PIN as a staff member PIN, even for managers in the list. ### Actions in the three-dot menu The menu next to “Set PIN” is available to people with a PIN and to all staff members. It offers: - **Disable:** Disables the PIN (status “PIN disabled”). The person can no longer log in, but the PIN remains saved. Appears only when the PIN is active. - **Enable:** Re-enables a disabled PIN. - **Block terminal:** Completely removes the user from the till app's login and rejects the PIN (status “Access blocked”). The user's dashboard account remains unaffected. For staff members only, not for managers. - **Allow terminal:** Lifts the lock again. **Locking the account does not end sessions that are already open.** They end only when you close them in tab “Sessions” using **End** or revoke the device's token on the device page. ## Terminal Function The **Full POS mode** switch is located in section “Terminal feature” (“Enable the POS terminal and choose its mode”). Off means: The terminal books and checks in, but does not process payments. The toggle saves immediately, without a save bar. It affects the POS app, checkout in the dashboard, and reports. Without a plan that includes a POS, the toggle is turned off and locked; “Your plan does not include checkout. The terminal runs in booking-only mode until you choose a plan with checkout.” appears there. To change this, you need the “Add/Configure Terminal Devices” permission. ## Till at the Terminal This section appears only if payment processing is possible in the dashboard and at the terminal. It does not change anything but provides a summary: Under “How the terminal takes payments right now”, you'll find the payment methods (cash, card), whether tips are offered with suggestions (“Tip 10%, 15%” or “No tips”), whether split payments are allowed (“Split payment starting at €5.00” or “No split payment”), and the tax rate (“VAT 19%” or “No VAT (small business)”). The **Open checkout settings** button takes you to “Checkout & taxes”, where you can change all of this (see “Set Up Till and Taxes”). If both cash and card are disabled, “The terminal cannot take payments” appears there with a note to enable at least one payment method. ## Check-in Time Window The section “Check-in time windows” specifies “how early and how late your team can check in a customer at the terminal.” You set two numbers, each ranging from 0 to 24 hours: - **Early window (hours):** how many hours before the appointment starts check-in is allowed. The POS app will reject check-ins any earlier than this. - **Late window (hours):** how many hours after the appointment starts check-in is still allowed. This is measured from the start of the appointment, not the end. Both lines show an example with times that update as you type: “Appointment at 2:00 PM: Check-in is available from 12:00 PM to 4:00 PM.” The default is 2 hours before and 2 hours after the appointment start time. If both windows are set to 0, the page displays a warning (“With 0 and 0 nobody can check in”): In that case, only the exact start time of the appointment is possible. Set at least one window to one hour. You can save the change using **Save** or **Discard** on the bar at the bottom. Above the block is a button that resets only this section to the default (2 hours before and 2 hours after the appointment start time). It leaves “Full POS mode” and all settings under “Checkout & taxes” unchanged and shows in advance what will be reset. ## Sessions The **Sessions** tab (showing the number of open sessions) displays “Active terminal sessions”. Columns: “Users”, “Device”, “Status” (“Active” or “Expired”), “IP,” “Started”, and “Expires at” (both sortable). Newest first. Filters: “Date range” and “Status”. There is no search function here. In the row, **End** ends the session immediately. For expired sessions, this option is disabled. The user must then log back into the till app with their PIN, provided the account has not been locked. Afterward, “Session terminated” appears in the log. ## Activity Log The **Activity log** tab (“Terminal activity logs”) shows what has happened in the till app and regarding your access. Columns: “Users”, “Event”, “Device”, “IP,” and “Time”, with the most recent entries first. Filters: “Date range” and “Activity type”. Events: “Login”, “PIN set”, “PIN deleted”, “PIN disabled”, “PIN enabled”, “Session terminated”, “Device registered”, and “Till access toggled”. Important to note: Sales, counts, and refunds are attributed to the person logged in at the register. If two people share a PIN, the log can no longer show who did what. Therefore, assign each person their own PIN. ## Frequently Asked Questions **Where do I set a PIN for a new staff member?** Settings → Till & Payment → Till App, in the row for the person **Set PIN**. The staff member must first be created under “Staff”. **How do I immediately revoke a staff member's access to the till?** In the three-dot menu of the row **Block terminal**, then in the “Sessions” tab, close the open session with **End**. Simply locking the account is not enough if the person is currently logged in. **What happens after three incorrect PINs?** The person is locked out for five minutes. **Can I view a PIN?** No. You can only reset it. **Why is the page missing from the menu?** “Enable terminal” is turned off. Turn it back on in the Settings overview. **Why can't I see the lists?** You lack the “Add/Configure Terminal Devices” permission. It's located in “Manager permissions”. **As a manager, can I delete a PIN?** No. You can deactivate it or replace it with a new one. Only the person themselves—a staff member—can delete it under “Terminal PIN” in their own menu (page “Create, change, and delete your own terminal PIN”). The event “PIN deleted” in the log comes from this. **Where do I set up a receipt printer or cash drawer?** There are no fields for this on the Till App page. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Kasse & Zahlung | Till & payments | Caja y pagos | Caisse et paiement | Cassa e pagamenti | Kassa & betalen | Kassa & betalning | Kasa ve ödeme | | Kassen-App | Till app | App de caja | Application caisse | App cassa | Kassa-app | Kassa-app | Kasa uygulaması | | Terminal aktivieren | Enable terminal | Activar terminal | Activer le terminal | Attiva terminale | Terminal inschakelen | Aktivera terminal | Terminali etkinleştir | | PIN setzen | Set PIN | Establecer PIN | Définir le code PIN | Imposta il PIN | Pincode instellen | Ställ in PIN-kod | PIN'i ayarla | | PIN ändern | Change PIN | Cambiar PIN | Changer le code PIN | Cambia PIN | Wijzig pincode | Ändra PIN-kod | PIN'i değiştir | | Mitarbeiter | Staff | Personal / Empleado | Personnel / Collaborateur | Personale / Collaboratore | Personeel / Medewerker | Personal / Medarbetare | Personel | | PIN (4 Ziffern) | PIN (4 digits) | PIN (4 dígitos) | PIN (4 chiffres) | PIN (4 cifre) | PIN (4 cijfers) | PIN (4 siffror) | PIN (4 rakam) | | PIN bestätigen | Confirm PIN | Confirmar PIN | Confirmer le PIN | Conferma PIN | PIN bevestigen | Bekräfta PIN | PIN'i Onayla | | Ende / Beenden | End | Fin / Finalizar | Fin / Mettre fin | Fine / Termina | Einde / Beëindigen | Slut / Avsluta | Bitiş / Sonlandır | | Voller POS-Modus | Full POS mode | Modo POS completo | Mode POS complet | Modalità POS completa | Volledige POS-modus | Fullt POS-läge | Tam POS modu | | Kasse-Einstellungen öffnen | Open checkout settings | Abrir ajustes de caja | Ouvrir les paramètres de caisse | Apri impostazioni cassa | Kassa-instellingen openen | Öppna kassainställningar | Kasa ayarlarını açın | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Verwerfen | Discard | Descartar | Annuler | Annulla | Verwerpen | Ångra | Vazgeç | | Sitzungen | Sessions | Sesiones | Sessions | Sessioni | Sessies | Sessioner | Oturumlar | | Aktivitätsprotokoll | Activity log | Registro de actividad | Journal d'activité | Registro attività | Activiteitenlog | Aktivitetslogg | Etkinlik Günlüğü | | Terminal sperren | Block terminal | Terminal de bloque | Borne de bloc | Terminale di blocco | Blokkeer terminal | Blockera terminal | Blok Terminali | | Geräte & Hardware | Devices & hardware | Dispositivos y hardware | Appareils et matériel | Dispositivi e hardware | Apparaten en hardware | Enheter och hårdvara | Cihazlar ve Donanım | | So funktioniert der Kassenzugang | How till access works | Cómo funciona el acceso a la caja | Comment fonctionne l'accès à la caisse | Come funziona l'accesso alla cassa | Zo werkt de kassatoegang | Så fungerar kassaåtkomsten | Kasa erişimi nasıl çalışır | | Mitarbeiter-PINs | Staff PINs | PINs del personal | PINs du personnel | PIN del personale | Medewerker-PINs | Personal-PINs | Personel PIN'leri | | Terminal-Funktion | Terminal feature | Función de terminal | Fonction terminal | Funzione terminale | Terminalfunctie | Terminalfunktion | Terminal özelliği | | Kasse am Terminal | Checkout on the terminal | Caja en el terminal | Caisse sur le terminal | Cassa sul terminale | Kassa op de terminal | Kassa i terminalen | Terminalde kasa | | Check-in Zeitfenster | Check-in time windows | Ventanas de check-in | Plages d'enregistrement | Finestre temporali di check-in | Check-in-tijdvensters | Tidsfönster för incheckning | Check-in Zaman Aralıkları | | Mgr. | Mgr | Ger. | Resp. | Mgr | Mgr | Chef | Yön. | | PIN aktiv | Active PIN | PIN activo | PIN actif | PIN attivo | PIN actief | PIN aktiv | PIN aktif | | Kein PIN | No PIN | Sin PIN | Pas de PIN | Nessun PIN | Geen PIN | Ingen PIN | PIN yok | | PIN deaktiviert | PIN disabled | PIN desactivado | PIN désactivé | PIN disattivato | PIN uitgeschakeld | PIN inaktiverad | PIN devre dışı | | Zugang gesperrt | Access blocked | Acceso bloqueado | Accès bloqué | Accesso bloccato | Toegang geblokkeerd | Åtkomst blockerad | Erişim engelli | | Alle | All | Todos | Tous | Tutti | Alle | Alla | Tümü | | Mit PIN | With PIN | Con PIN | Avec PIN | Con PIN | Met PIN | Med PIN | PIN'li | | Ohne PIN | Without PIN | Sin PIN | Sans PIN | Senza PIN | Zonder PIN | Utan PIN | PIN'siz | | Blockiert | Blocked | Bloqueado | Bloqué | Bloccato | Geblokkeerd | Blockerad | Engellendi | | Aktualisieren | Refresh | Actualizar | Actualiser | Aggiorna | Vernieuwen | Uppdatera | Yenile | | Keine Mitarbeiter gefunden. Füge zuerst Mitarbeiter hinzu. | No staff found. Please add staff first. | No se encontró personal. Primero agregue personal. | Aucun personnel trouvé. Veuillez d'abord ajouter du personnel. | Nessuno staff trovato. Per favore aggiungi prima il personale. | Geen personeel gevonden. Voeg eerst personeel toe. | Ingen personal hittades. Lägg till personal först. | Personel bulunamadı. Lütfen önce personeli ekleyin. | | Terminal PIN setzen | Set terminal PIN | Establecer PIN de terminal | Définir le code PIN du terminal | Imposta il PIN del terminale | Terminal-pincode instellen | Ställ in terminal-PIN | Terminal PIN'ini Ayarla | | Mitarbeiter auswählen | Select staff member | Seleccionar empleado | Sélectionner un employé | Seleziona dipendente | Medewerker selecteren | Välj medarbetare | Personel seçin | | Bitte wähle einen Mitarbeiter aus | Please select a staff member | Por favor selecciona un miembro del personal | Veuillez sélectionner un membre du personnel | Seleziona un membro dello staff | Selecteer een medewerker | Välj en anställd | Lütfen bir personel seçin | | PIN muss genau 4 Ziffern haben | PIN must be exactly 4 digits | El PIN debe tener exactamente 4 dígitos | Le PIN doit comporter exactement 4 chiffres | Il PIN deve essere esattamente di 4 cifre | PIN moet precies 4 cijfers zijn | PIN måste vara exakt 4 siffror | PIN tam olarak 4 rakam olmalıdır | | PINs stimmen nicht überein | PINs do not match | Los PINs no coinciden | Les PINs ne correspondent pas | I PIN non corrispondono | PINs komen niet overeen | PIN-koder matchar inte | PIN'ler eşleşmiyor | | PIN gesetzt | PIN set | PIN establecido | PIN défini | PIN impostato | PIN ingesteld | PIN inställd | PIN belirlendi | | POS-Terminal aktivieren und Modus wählen | Enable the POS terminal and choose its mode | Activa el terminal POS y elige su modo | Activer le terminal POS et choisir son mode | Attiva il terminale POS e scegli la modalità | Schakel de POS-terminal in en kies de modus | Aktivera POS-terminalen och välj läge | POS terminalini etkinleştirin ve modunu seçin | | Dein Tarif enthält keine Kasse. Das Terminal läuft im reinen Buchungsmodus, bis du einen Tarif mit Kasse wählst. | Your plan does not include checkout. The terminal runs in booking-only mode until you choose a plan with checkout. | Tu plan no incluye caja. El terminal funciona solo para reservas hasta que elijas un plan con caja. | Votre offre n'inclut pas la caisse. Le terminal reste en mode réservation seule jusqu'à ce que vous choisissiez une offre avec caisse. | Il tuo piano non include la cassa. Il terminale resta in modalità solo prenotazioni finché non scegli un piano con cassa. | Je abonnement bevat geen kassa. De terminal draait alleen voor boekingen tot je een abonnement met kassa kiest. | Din plan innehåller ingen kassa. Terminalen kör bara bokning tills du väljer en plan med kassa. | Paketiniz kasa içermiyor. Kasa içeren bir paket seçene kadar terminal yalnızca randevu modunda çalışır. | | So kassiert das Terminal gerade | How the terminal takes payments right now | Así cobra el terminal ahora mismo | Comment le terminal encaisse actuellement | Come incassa il terminale adesso | Zo rekent de terminal nu af | Så tar terminalen betalt just nu | Terminal şu anda böyle ödeme alıyor | | Kein Trinkgeld | No tips | Sin propina | Pas de pourboire | Nessuna mancia | Geen fooi | Ingen dricks | Bahşiş yok | | Keine Teilzahlung | No split payment | Sin pago dividido | Pas de paiement fractionné | Nessun pagamento diviso | Geen gesplitst betalen | Ingen delbetalning | Bölünmüş ödeme yok | | Ohne MwSt. (§ 19 UStG) | No VAT (small business) | Sin IVA (pequeña empresa) | Sans TVA (petite entreprise) | Senza IVA (regime forfettario) | Zonder btw (kleineondernemersregeling) | Utan moms (småföretag) | KDV'siz (§ 19 UStG) | | Kasse & Steuern | Checkout & taxes | Caja e impuestos | Caisse et taxes | Cassa e tasse | Kassa & belastingen | Kassa & skatter | Kasa ve vergiler | | Das Terminal kann nicht kassieren | The terminal cannot take payments | El terminal no puede cobrar | Le terminal ne peut pas encaisser | Il terminale non può incassare | De terminal kan niet afrekenen | Terminalen kan inte ta betalt | Terminal ödeme alamıyor | | Mit 0 und 0 kann niemand einchecken | With 0 and 0 nobody can check in | Con 0 y 0 nadie puede hacer el check-in | Avec 0 et 0, personne ne peut être enregistré | Con 0 e 0 nessuno può fare il check-in | Met 0 en 0 kan niemand inchecken | Med 0 och 0 kan ingen checka in | 0 ve 0 ile kimse check-in yapamaz | | Aktive Terminal-Sitzungen | Active terminal sessions | Sesiones de terminal activa | Sessions de terminal actives | Sessioni terminali attive | Actieve terminalsessies | Aktiva terminalsessioner | Aktif Terminal Oturumları | | Benutzer | Users | Usuarios | Utilisateurs | Utenti | Gebruikers | Användare | Kullanıcılar | | Gerät | Device | Dispositivo | Appareil | Dispositivo | Apparaat | Enhet | Cihaz | | Status | Status | Estado | Statut | Stato | Status | Status | Durum | | Aktiv | Active | Activo | Actif | Attivo | Actief | Aktiv | Aktif / Etkin | | Abgelaufen | Expired | Vencido | Expiré | Scaduto | Verlopen | Utgången | Süresi Doldu | | Gestartet | Started | Iniciado | Démarré | Avviato | Gestart | Startad | Başladı | | Läuft ab | Expires at | Expira el | Expire le | Scade il | Verloopt op | Upphör | Bitiş Tarihi | | Zeitraum | Date range | Rango de fechas | Plage de dates | Intervallo date | Datumbereik | Datumintervall | Tarih aralığı | | Sitzung beendet | Session terminated | Sesión finalizada | Session terminée | Sessione terminata | Sessie beëindigd | Session avslutad | Oturum sonlandırıldı | | Terminal Aktivitätsprotokolle | Terminal activity logs | Registros de actividad de la terminal | Journaux d'activité du terminal | Registri delle attività del terminale | Terminalactiviteitenlogboeken | Terminalaktivitetsloggar | Terminal Etkinlik Günlükleri | | Ereignis | Event | Evento | Événement | Evento | Evenement | Händelse | Olay | | Uhrzeit / Zeit | Time | Hora | Heure | Orario / Ora | Tijd | Tid | Saat | | Aktivitätstyp | Activity type | Tipo de actividad | Type d'activité | Tipo attività | Activiteitstype | Aktivitetstyp | Aktivite türü | | Anmelden | Login | Iniciar sesión | Connexion | Accesso | Inloggen | Inloggning | Giriş | | PIN gelöscht | PIN deleted | PIN eliminado | PIN supprimé | PIN eliminato | PIN verwijderd | PIN borttagen | PIN silindi | | PIN aktiviert | PIN enabled | PIN activado | PIN activé | PIN attivato | PIN geactiveerd | PIN aktiverad | PIN etkinleştirildi | | Gerät registriert | Device registered | Dispositivo registrado | Appareil enregistré | Dispositivo registrato | Apparaat geregistreerd | Enhet registrerad | Cihaz kaydedildi | | Kassenzugang umgeschaltet | Till access toggled | Acceso a la caja cambiado | Accès à la caisse modifié | Accesso alla cassa modificato | Kassatoegang gewijzigd | Kassaåtkomst ändrad | Kasa erişimi değiştirildi | | Manager-Berechtigungen | Manager permissions | Permisos del gestor | Permissions du responsable | Permessi manager | Managermachtigingen | Chefsbehörigheter | Yönetici İzinleri | | Terminal-PIN | Terminal PIN | PIN del terminal | PIN du terminal | PIN del terminale | Terminal-pincode | Terminal-PIN | Terminal PIN'i | | Frühes Fenster (Stunden) | Early window (hours) | Ventana anticipada (horas) | Plage anticipée (heures) | Finestra anticipata (ore) | Vroeg venster (uren) | Tidigt fönster (timmar) | Erken Aralık (saat) | | Spätes Fenster (Stunden) | Late window (hours) | Ventana tardía (horas) | Plage tardive (heures) | Finestra in ritardo (ore) | Laat venster (uren) | Sent fönster (timmar) | Geç Aralık (saat) | --- # Manage devices: pair a till tablet, register a reader Menu: Settings → Devices & hardware → Devices & hardware In the dashboard: https://app.terminz.com/manager/terminal/devices Who: Managers. Any manager at the location may pair, approve, lock, and configure a tablet. For readers, the home screen, and the admin passcode, the “Add/Configure Terminal Devices” permission and the Komplett Kasse or Enterprise plan are also required. The page appears only as long as “Enable terminal” is enabled in the settings. Updated: 2026-10-20 · https://terminz.com/en/help/geraete-und-hardware # Manage Devices and Card Readers: Pair a POS Tablet, Register a Reader, Home Screen On this page, you manage the devices used for processing payments at your location: the POS tablets with the POS app and, if your plan includes card payments, the card readers. You'll find them under **Settings → Devices & hardware → Devices & hardware** (`/manager/terminal/devices`). You don't set who is allowed to log in to the POS app here; instead, you do so on page “Till app” (see “Manage POS App”). The button “Till app” in the top-right corner of the page takes you there. This page is only available as long as “Enable terminal” is enabled in the settings overview. The question mark next to the title opens the same instructions “How till access works” as on the Till App page. ## The page from top to bottom 1. **Card payments at the till:** Only visible when something is missing (see below). 2. **Card readers:** The list of your scanners with “Add reader”, the home screen, and the device menu. Only available in the Complete POS or Business plans. 3. **POS tablets:** The tablets with the POS app, including “Refresh” and “Add device”. If card payments are not included in the (Komplett) plan, the page displays only the “POS tablets” section. ## Pair a POS Tablet 1. In section “POS tablets”, tap **Add device**. If no tablet is currently connected, the same button appears blank (“Generate a pairing code to pair a new terminal device”). 2. A box appears with **Pairing code** in uppercase, a countdown timer, and the buttons **Duplicate** and Close. The code consists of three words, is valid for ten minutes, and is limited to five codes per hour. When it expires, the box disappears with the message “The pairing code has expired. Please generate a new one.”. Less than a minute before it expires, the timer turns yellow. 3. Enter the code into the tablet's till app. 4. The tablet appears in the list with the status **Pending approval**. A newly paired tablet remains inactive until you approve it here with **Approve**. After that, the message “Device approved successfully” appears. ## What a tablet row displays - the name (or the device ID if no name is available), the status **Online**, **Offline**, or **Pending approval** - below that, the device type, operating system, and app version, for example, “v1.0.3” - Today's figures: “Today 3 transactions · €120.00” and “Last seen” with date and time - For open receipts, a line “1 receipt waiting to sync” (yellow) or “1 receipt not synced” (red). These are receipts that the tablet has not yet sent to Terminz. - Connected devices (receipt printer, cash drawer, barcode scanner) with “Online,” “Offline,” or “Error.” They only appear if the tablet reports them. The list refreshes automatically when changes are made on the device. If you don't have a live connection, it checks for updates every two minutes. **Refresh** forces an immediate refresh. ## Actions on the Tablet - **Approve:** only for “Pending approval”. - **Configure:** opens “Device configuration” (below). - Three-dot menu: **Deactivate** (for an active, approved tablet), **Reactivate** (for a deactivated one), and **Revoke token**. **Revoke token** prompts for (“Revoke token?”: “The device will be immediately signed out and must be re-paired.”) and immediately ends the current session. After that, you'll need a new pairing code. ## Device Configuration **Configure** opens the “Device configuration” window with these fields: - **Device name:** The name in the list. Leave blank, and the list will display the device ID. - **Currency:** Euro, U.S. Dollar, British Pound, or Swiss Franc. - **Language:** German or English. - **Session timeout (s):** Seconds the till app may stay in the background or with the screen off before the login ends. Allowed: 60 to 28,800, default 600. - **Idle timeout (s):** Seconds without any input in the open app after which it locks. Allowed: 10 to 3,600, default 120. If a value is outside the allowed range, the field shows the range and **Save** stays disabled. The block “Payment & receipt” holds three switches: - **Card payment:** enables card payments on this tablet via a Stripe card reader. - **Receipt printer:** prints the receipt on this device's receipt printer after payment. - **Cash drawer:** opens the drawer on a cash payment. Pressing **Save configuration** closes the window and reloads the list. The note below the list (“Whether a till uses a receipt printer and a cash drawer is set in its device configuration.”) points to exactly these two switches. ## Setting Up a Card Reader Card “Card payments at the till” shows three steps required before the checkout can accept card payments: **Stripe**, **POS mode**, and **Reader**. It disappears once all three steps are complete. The remaining step has a button: - **Stripe:** “The Stripe account is not live yet — without it no reader can take payments.” The button takes you to the payment page, where you can link your account. - **POS mode:** “POS mode is off. While it is off the terminal takes no payments.” The **Turn on POS mode** button takes you to the “Full POS mode” tab on the checkout app page. - **Reader:** “Only the reader is missing — after that the till can take cards.” The **Add reader** button opens the form. ### Register a Reader In section “Card readers”, **Add reader** opens window “Register reader” (“Enter the pairing code and assign it to this location”). The window explains: The code is shown on the reader's display. On the S700, swipe in from the left edge of the screen to open Settings. The WisePad 3 connects directly to the POS app via Bluetooth and does not require a code. 1. Enter **Pairing code**—three words such as “quick-yellow-rapid.” The page automatically adjusts for uppercase letters and spaces. The **Register** button remains disabled as long as the field is empty. 2. Enter a **Account**. The device will appear at the register under this name. If you leave it blank, the app will use “Register 1,” “Register 2” for the second device, and so on. 3. Tap **Register**. After that, “Reader registered” and “It belongs to this location from now on.” will appear. The POS app will detect the scanner as soon as the tablet and the device are on the same network. **Another reader** refreshes the form, and **Done** closes it. If an error occurs, the cause is displayed in the window, often with a button labeled “Go there”: - “The country is missing from the location's address.”, “Stripe needs the full address of the location: street, number, postcode and city.”, or “Street and house number are missing from the location's address.”: Add the address under “Address” (see “Address and Contact”). - “This location has no Stripe account connected yet.” or “The Stripe account is not activated yet.”: Link the account first. - “Stripe did not accept the code. Pairing codes expire after a few minutes — generate a new one on the device.” ### The Reader List Each row shows the name, model (for example, “Stripe S700,” “BBPOS WisePad 3”), serial number, IP address, and firmware, as well as “Last seen”. The status is **Active**, **Offline** (Stripe is currently unable to reach the device), or **Deactivated**. **Deactivate** requires confirmation by entering the device name (“Deactivate reader”). The device will be removed from Stripe, will immediately stop accepting card payments, and you'll need a new pairing code from the device to use it again. If no reader is registered, “No card reader yet” and “Without a reader the till only takes cash.” will be displayed. ## Reader Home Screen Below the list is the block **Splash screen**: the image displayed by a Stripe S700 reader when in standby mode. If no custom image is set, it displays “Terminz default image. Upload your own.”. This applies to all readers at the location (“Applies to 2 readers.”); the WisePad 3 does not have a display for this. 1. Tap **Choose image** (or drag an image onto the preview field). PNG and JPG files up to 10 MB are allowed. The page rejects larger images with “The image is larger than 10 MB.”. 2. The preview “Set splash screen” displays the image in 1080 × 1920 px format. Other sizes will be cropped to the center. If the image is smaller, the preview will display a warning (“The image is scaled up and may look blurry.”). 3. **Use this image** saves the image. The reader will display the new image within 10 minutes. Until then, the old image will still be visible, so do not upload it again. **Replace** replaces the image; **Remove** undoes the change (“The splash screen will be removed. Your readers go back to the Terminz default image.”). ## The Reader Menu and the Admin Passcode The line **Device menu** (“Passcode, language, Wi-Fi — everything that only works on the device itself.”) opens “The menu on the reader”, an eight-step guide: access the menu, set the language to German, connect to Wi-Fi, customize the display, generate a pairing code, check device information, send a device report, and “Advanced” (factory settings; a reset device must be paired again). At the top is **Admin passcode**, which you enter on the device to access the menu. It is initially hidden; **Show** and **Duplicate** reveal it. The passcode applies to all card readers at the location. As long as the Stripe factory passcode is still set there, the page will display a warning (“It's listed in their public documentation and is the same on every card reader—create your own.”). **Generate new** prompts you to enter a new one and creates it. The reader will recognize it within 10 minutes; until then, the old one remains valid. Write it down before you go to the device. ## Frequently Asked Questions **Where do I pair a new point-of-sale tablet?** Settings → Devices & Hardware → Devices & Hardware, **Add device**, enter the code on the tablet, then **Approve**. **The tablet is paired but cannot process payments.** It's set to “Pending approval”, is deactivated, or the user's account is locked. Check the status in the list and then verify the PIN on the POS app page. **How do I immediately deactivate a lost tablet?** In the three-dot menu **Revoke token**. This immediately logs the device out. **How do I enable card payments?** You must be on the Complete Till or Business plan, have a Stripe account linked, have “Full POS mode” enabled, and have a card reader registered. To do this, enable it in the device settings under “Card payment”. **Where do I set up the receipt printer and cash drawer?** In the tablet's device configuration: **Configure**, then “Receipt printer” and “Cash drawer” in the block “Payment & receipt”. Automatic receipt printing has no field. **Where do I set the reader's language?** Only on the device itself, in the device menu. **The card reader is set to “Offline”.** Stripe cannot connect to it. The device must be on the same network as the point-of-sale tablet; it does not support Wi-Fi 6. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Geräte & Hardware | Devices & hardware | Dispositivos y hardware | Appareils et matériel | Dispositivi e hardware | Apparaten en hardware | Enheter och hårdvara | Cihazlar ve Donanım | | Gerät hinzufügen | Add device | Agregar dispositivo | Ajouter un appareil | Aggiungi dispositivo | Apparaat toevoegen | Lägg till enhet | Cihaz Ekle | | Kopplungscode | Pairing code | Código de vinculación | Code d'appairage | Codice di abbinamento | Koppelcode | Kopplingskod | Eşleştirme kodu | | Duplikat / Kopieren | Duplicate | Duplicado / Duplicar | Doublon / Dupliquer | Duplicato / Duplica | Duplicaat / Dupliceren | Dubblett / Duplicera | Yinelenen / Çoğalt | | Genehmigung ausstehend | Pending approval | Pendiente de aprobación | Approbation en attente | Approvazione in sospeso | Goedkeuring in behandeling | Godkännande väntar | Onay Bekliyor | | Genehmigen | Approve | Aprobar | Approuver | Approva | Goedkeuren | Godkänn | Onayla | | Online | Online | En línea / Online | En ligne | Online | Online | Online | Çevrimiçi / Online | | Offline | Offline | Desconectado | Hors ligne | Offline | Offline | Offline | Çevrimdışı | | Aktualisieren | Refresh | Actualizar | Actualiser | Aggiorna | Vernieuwen | Uppdatera | Yenile | | Deaktivieren | Deactivate | Desactivar | Désactiver | Disattiva | Deactiveren | Inaktivera | Devre dışı bırak | | Reaktivieren | Reactivate | Reactivar | Réactiver | Riattivare | Opnieuw activeren | Återaktivera | Yeniden etkinleştir | | Token widerrufen | Revoke token | Revocar token | Révoquer le jeton | Revoca token | Token intrekken | Återkalla token | Jetonu İptal Et | | Konfigurieren | Configure | Configurar | Configurer | Configura | Configureren | Konfigurera | Yapılandır | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Konfiguration speichern | Save configuration | Guardar configuración | Enregistrer la configuration | Salva configurazione | Configuratie opslaan | Spara konfiguration | Yapılandırmayı Kaydet | | POS-Modus | POS mode | Modo TPV | Mode TPV | Modalità POS | POS-modus | POS-läge | POS modu | | Lesegerät | Reader | Lector | Lecteur | Lettore | Kaartlezer | Kortläsare | Okuyucu | | POS-Modus einschalten | Turn on POS mode | Activar el modo TPV | Activer le mode TPV | Attiva la modalità POS | POS-modus inschakelen | Slå på POS-läget | POS modunu aç | | Lesegerät hinzufügen | Add reader | Añadir lector | Ajouter un lecteur | Aggiungi lettore | Lezer toevoegen | Lägg till läsare | Okuyucu ekle | | Registrieren | Register | Registrar | Enregistrer | Registra | Registreren | Registrera | Kaydet | | Bezeichnung | Account | Denominación | Libellé | Denominazione | Aanduiding | Beteckning | Adı | | Weiteres Lesegerät | Another reader | Otro lector | Autre lecteur | Altro lettore | Nog een lezer | Ytterligare en läsare | Başka bir okuyucu | | Fertig / Erledigt | Done | Listo / Resuelto | Terminé / Traité | Fatto / Risolto | Klaar / Afgerond | Klar | Tamam / Tamamlandı | | Aktiv | Active | Activo | Actif | Attivo | Actief | Aktiv | Aktif / Etkin | | Deaktiviert | Deactivated | Desactivado | Désactivé | Disattivato | Gedeactiveerd | Inaktiverad | Devre Dışı / Devre dışı | | Startbildschirm | Splash screen | Pantalla de inicio | Écran d'accueil | Schermata iniziale | Startscherm | Startskärm | Başlangıç ekranı | | Bild auswählen | Choose image | Elegir imagen | Choisir une image | Scegli immagine | Afbeelding kiezen | Välj bild | Görsel seç | | Bild übernehmen | Use this image | Usar esta imagen | Utiliser cette image | Usa questa immagine | Deze afbeelding gebruiken | Använd den här bilden | Bu görseli kullan | | Ändern | Replace | Cambiar | Remplacer | Sostituisci | Vervangen | Byt ut | Değiştir | | Entfernen | Remove | Eliminar | Supprimer | Rimuovi | Verwijderen | Ta bort | Kaldır | | Geräte-Menü | Device menu | Menú del dispositivo | Menu de l'appareil | Menu del dispositivo | Apparaatmenu | Enhetsmeny | Cihaz menüsü | | Admin-Passcode | Admin passcode | Código de administrador | Code admin | Codice admin | Admin-toegangscode | Adminkod | Yönetici parolası | | Anzeigen | Show | Mostrar | Afficher | Mostra | Tonen | Visa | Göster | | Neu erzeugen | Generate new | Generar uno nuevo | En générer un nouveau | Generane uno nuovo | Nieuwe genereren | Skapa ny | Yeni oluştur | | Kassen-App | Till app | App de caja | Application caisse | App cassa | Kassa-app | Kassa-app | Kasa uygulaması | | Terminal aktivieren | Enable terminal | Activar terminal | Activer le terminal | Attiva terminale | Terminal inschakelen | Aktivera terminal | Terminali etkinleştir | | So funktioniert der Kassenzugang | How till access works | Cómo funciona el acceso a la caja | Comment fonctionne l'accès à la caisse | Come funziona l'accesso alla cassa | Zo werkt de kassatoegang | Så fungerar kassaåtkomsten | Kasa erişimi nasıl çalışır | | Kassen-Tablets | POS tablets | Tablets de caja | Tablettes de caisse | Tablet cassa | Kassa-tablets | Kassaplattor | Kasa tabletleri | | Generiere einen Kopplungscode, um ein neues Terminal-Gerät zu koppeln | Generate a pairing code to pair a new terminal device | Generar un código de vinculación para emparejar un nuevo dispositivo terminal | Générer un code d'appairage pour appairer un nouveau terminal | Genera un codice di abbinamento per associare un nuovo dispositivo terminale | Genereer een koppelcode om een nieuw eindapparaat te koppelen | Generera en kopplingskod för att para ihop en ny terminalenhet | Yeni bir terminal cihazını eşleştirmek için bir eşleştirme kodu oluşturun | | Der Kopplungscode ist abgelaufen. Bitte generiere einen neuen. | The pairing code has expired. Please generate a new one. | El código de vinculación ha caducado. Por favor genere uno nuevo. | Le code d'appairage a expiré. Veuillez en générer un nouveau. | Il codice di abbinamento è scaduto. Per favore generane uno nuovo. | De activatiecode is verlopen. Genereer een nieuwe. | Kopplingskoden har gått ut. Vänligen skapa en ny. | Eşleştirme kodunun süresi doldu. Lütfen yeni bir tane oluşturun. | | Gerät erfolgreich genehmigt | Device approved successfully | Dispositivo aprobado exitosamente | Appareil approuvé avec succès | Dispositivo approvato con successo | Apparaat succesvol goedgekeurd | Enheten har godkänts | Cihaz başarıyla onaylandı | | Zuletzt gesehen | Last seen | Visto por última vez | Vu pour la dernière fois | Visto l'ultima volta | Laatst gezien | Senast sedd | Son görülme | | 1 Beleg wartet auf Übertragung | 1 receipt waiting to sync | 1 recibo pendiente de sincronizar | 1 ticket en attente de synchronisation | 1 scontrino in attesa di sincronizzazione | 1 bon wacht op synchronisatie | 1 kvitto väntar på synk | 1 fiş aktarılmayı bekliyor | | 1 Beleg nicht übertragen | 1 receipt not synced | 1 recibo sin sincronizar | 1 ticket non synchronisé | 1 scontrino non sincronizzato | 1 bon niet gesynchroniseerd | 1 kvitto ej synkat | 1 fiş aktarılmadı | | Gerätekonfiguration | Device configuration | Configuración del dispositivo | Configuration du périphérique | Configurazione del dispositivo | Apparaatconfiguratie | Enhetskonfiguration | Cihaz Yapılandırması | | Token widerrufen? | Revoke token? | ¿Revocar token? | Révoquer le jeton ? | Revocare il token? | Token intrekken? | Återkalla token? | Token iptal edilsin mi? | | Das Gerät wird sofort abgemeldet und muss neu gekoppelt werden. | The device will be immediately signed out and must be re-paired. | El dispositivo se cerrará sesión inmediatamente y deberá reemparejarse. | L'appareil sera immédiatement déconnecté et devra être réappairé. | Il dispositivo verrà disconnesso immediatamente e dovrà essere riassociato. | Het apparaat wordt onmiddellijk uitgelogd en moet opnieuw worden gekoppeld. | Enheten loggas omedelbart ut och måste paras ihop igen. | Cihazın oturumu hemen kapatılacak ve yeniden eşleştirilmesi gerekecek. | | Zahlung & Beleg | Payment & receipt | Pago y recibo | Paiement & reçu | Pagamento & scontrino | Betaling & bon | Betalning & kvitto | Ödeme & fiş | | Ob eine Kasse Bondrucker und Kassenschublade nutzt, legst du in der Gerätekonfiguration fest. | Whether a till uses a receipt printer and a cash drawer is set in its device configuration. | Si una caja usa impresora de recibos y cajón portamonedas se define en tu configuración de dispositivo. | L'utilisation d'une imprimante de tickets et d'un tiroir-caisse se règle dans la configuration de chaque caisse. | Se una cassa usa stampante per scontrini e cassetto portavalori si imposta nella configurazione del dispositivo. | Of een kassa een bonprinter en kassalade gebruikt, stel je in de apparaatconfiguratie in. | Om en kassa använder kvittoskrivare och kassalåda ställer du in i dess enhetskonfiguration. | Bir kasanın fiş yazıcısı ve para çekmecesi kullanıp kullanmadığını cihaz yapılandırmasında belirlersiniz. | | Kartenzahlung an der Kasse | Card payments at the till | Pago con tarjeta en la caja | Paiement par carte à la caisse | Pagamento con carta alla cassa | Kaartbetaling aan de kassa | Kortbetalning i kassan | Kasada kartla ödeme | | Das Stripe-Konto ist noch nicht freigeschaltet — ohne das nimmt kein Lesegerät Zahlungen an. | The Stripe account is not live yet — without it no reader can take payments. | La cuenta de Stripe aún no está activada — sin ella ningún lector acepta pagos. | Le compte Stripe n'est pas encore activé — sans lui, aucun lecteur n'accepte de paiement. | L'account Stripe non è ancora attivo — senza, nessun lettore accetta pagamenti. | Het Stripe-account is nog niet vrijgegeven — zonder dat accepteert geen enkele lezer betalingen. | Stripe-kontot är ännu inte godkänt — utan det tar ingen läsare emot betalningar. | Stripe hesabı henüz onaylanmadı — onsuz hiçbir okuyucu ödeme alamaz. | | Der POS-Modus ist ausgeschaltet. Solange er aus ist, kassiert das Terminal keine Zahlungen. | POS mode is off. While it is off the terminal takes no payments. | El modo TPV está desactivado. Mientras lo esté, el terminal no cobra nada. | Le mode TPV est désactivé. Tant qu'il l'est, le terminal n'encaisse rien. | La modalità POS è disattivata. Finché lo è, il terminale non incassa nulla. | De POS-modus staat uit. Zolang die uit staat, int de terminal niets. | POS-läget är avstängt. Så länge det är av tar terminalen inte emot betalningar. | POS modu kapalı. Kapalı olduğu sürece terminal ödeme almaz. | | Voller POS-Modus | Full POS mode | Modo POS completo | Mode POS complet | Modalità POS completa | Volledige POS-modus | Fullt POS-läge | Tam POS modu | | Es fehlt nur noch das Lesegerät — danach kann an der Kasse mit Karte gezahlt werden. | Only the reader is missing — after that the till can take cards. | Solo falta el lector — después ya se podrá pagar con tarjeta en la caja. | Il ne manque que le lecteur — ensuite la caisse pourra encaisser par carte. | Manca solo il lettore — poi alla cassa si potrà pagare con carta. | Alleen de lezer ontbreekt nog — daarna kan er aan de kassa met kaart worden betaald. | Bara läsaren saknas — sedan går det att betala med kort i kassan. | Sadece okuyucu eksik — ondan sonra kasada kartla ödeme yapılabilir. | | Lesegeräte / Kartenlesegeräte | Card readers | Lectores de tarjetas | Lecteurs de cartes / Lecteurs de carte | Lettori di carte | Kaartlezers | Kortläsare | Kart okuyucular | | Lesegerät registrieren | Register reader | Registrar lector | Enregistrer un lecteur | Registra lettore | Lezer registreren | Registrera läsare | Okuyucu kaydet | | Kopplungscode eingeben und dem Standort zuordnen | Enter the pairing code and assign it to this location | Introduce el código de emparejamiento y asígnalo al centro | Saisissez le code d'appairage et affectez-le à ce site | Inserisci il codice di associazione e assegnalo alla sede | Voer de koppelcode in en wijs de lezer aan deze vestiging toe | Ange parkopplingskoden och koppla den till den här enheten | Eşleştirme kodunu girin ve bu şubeye atayın | | Lesegerät registriert | Reader registered | Lector registrado | Lecteur enregistré | Lettore registrato | Lezer geregistreerd | Läsare registrerad | Okuyucu kaydedildi | | Es ist ab sofort diesem Standort zugeordnet. | It belongs to this location from now on. | A partir de ahora pertenece a este centro. | Il appartient désormais à ce site. | Da ora appartiene a questa sede. | Hij hoort vanaf nu bij deze vestiging. | Den tillhör den här platsen från och med nu. | Bundan sonra bu şubeye ait. | | Dorthin wechseln | Go there | Ir allí | Y aller | Vai lì | Daarheen gaan | Gå dit | Oraya git | | In der Adresse des Standorts fehlt das Land. | The country is missing from the location's address. | Falta el país en la dirección del centro. | Le pays manque dans l'adresse de l'établissement. | Nell'indirizzo della sede manca il paese. | Het land ontbreekt in het adres van de vestiging. | Landet saknas i adressen. | Şube adresinde ülke bilgisi eksik. | | Stripe braucht die vollständige Adresse des Standorts: Straße, Hausnummer, PLZ und Ort. | Stripe needs the full address of the location: street, number, postcode and city. | Stripe necesita la dirección completa: calle, número, código postal y ciudad. | Stripe a besoin de l'adresse complète : rue, numéro, code postal et ville. | Stripe richiede l'indirizzo completo: via, numero civico, CAP e città. | Stripe heeft het volledige adres nodig: straat, huisnummer, postcode en plaats. | Stripe behöver hela adressen: gata, nummer, postnummer och ort. | Stripe tam adrese ihtiyaç duyar: cadde, numara, posta kodu ve şehir. | | In der Adresse des Standorts fehlen Straße und Hausnummer. | Street and house number are missing from the location's address. | Faltan la calle y el número en la dirección. | La rue et le numéro manquent dans l'adresse. | Nell'indirizzo mancano via e numero civico. | Straat en huisnummer ontbreken in het adres. | Gata och gatunummer saknas i adressen. | Adreste cadde ve kapı numarası eksik. | | Adresse | Address | Dirección | Adresse | Indirizzo | Adres | Adress | Adres | | Für diesen Standort ist noch kein Stripe-Konto verbunden. | This location has no Stripe account connected yet. | Este centro todavía no tiene una cuenta de Stripe conectada. | Aucun compte Stripe n'est encore connecté à cet établissement. | Questa sede non ha ancora un account Stripe collegato. | Deze vestiging heeft nog geen Stripe-account gekoppeld. | Det här stället har ännu inget Stripe-konto anslutet. | Bu şubeye henüz bir Stripe hesabı bağlanmadı. | | Das Stripe-Konto ist noch nicht freigeschaltet. | The Stripe account is not activated yet. | La cuenta de Stripe aún no está activada. | Le compte Stripe n'est pas encore activé. | L'account Stripe non è ancora attivo. | Het Stripe-account is nog niet vrijgegeven. | Stripe-kontot är ännu inte aktiverat. | Stripe hesabı henüz etkinleştirilmedi. | | Stripe hat den Code nicht angenommen. Kopplungscodes verfallen nach wenigen Minuten — erzeuge am Gerät einen neuen. | Stripe did not accept the code. Pairing codes expire after a few minutes — generate a new one on the device. | Stripe no ha aceptado el código. Los códigos caducan a los pocos minutos: genera uno nuevo en el dispositivo. | Stripe n'a pas accepté le code. Les codes d'appairage expirent après quelques minutes : générez-en un nouveau sur l'appareil. | Stripe non ha accettato il codice. I codici scadono dopo pochi minuti: generane uno nuovo sul dispositivo. | Stripe heeft de code niet geaccepteerd. Koppelcodes verlopen na een paar minuten — maak op het apparaat een nieuwe aan. | Stripe accepterade inte koden. Parkopplingskoder går ut efter några minuter — skapa en ny på enheten. | Stripe kodu kabul etmedi. Eşleştirme kodları birkaç dakika sonra geçersiz olur — cihazda yeni bir kod oluşturun. | | Lesegerät deaktivieren | Deactivate reader | Desactivar lector | Désactiver le lecteur | Disattivare il lettore | Lezer deactiveren | Inaktivera läsare | Okuyucuyu devre dışı bırak | | Noch kein Lesegerät | No card reader yet | Aún no hay lector | Aucun lecteur pour l'instant | Nessun lettore ancora | Nog geen kaartlezer | Ingen kortläsare ännu | Henüz kart okuyucu yok | | Ohne Lesegerät nimmt die Kasse nur Bargeld an. | Without a reader the till only takes cash. | Sin lector, la caja solo acepta efectivo. | Sans lecteur, la caisse n'accepte que les espèces. | Senza lettore la cassa accetta solo contanti. | Zonder lezer accepteert de kassa alleen contant geld. | Utan läsare tar kassan bara emot kontanter. | Okuyucu olmadan kasa yalnızca nakit kabul eder. | | Terminz-Standardbild. Lade dein eigenes hoch. | Terminz default image. Upload your own. | Imagen predeterminada de Terminz. Sube la tuya. | Image par défaut Terminz. Chargez la vôtre. | Immagine predefinita Terminz. Carica la tua. | Standaardafbeelding van Terminz. Upload je eigen afbeelding. | Terminz standardbild. Ladda upp din egen. | Terminz varsayılan görseli. Kendi görselinizi yükleyin. | | Das Bild ist größer als 10 MB. | The image is larger than 10 MB. | La imagen supera los 10 MB. | L'image dépasse 10 Mo. | L'immagine supera i 10 MB. | De afbeelding is groter dan 10 MB. | Bilden är större än 10 MB. | Görsel 10 MB'tan büyük. | | Startbildschirm festlegen | Set splash screen | Definir pantalla de inicio | Définir l'écran d'accueil | Imposta schermata iniziale | Startscherm instellen | Ange startskärm | Başlangıç ekranını ayarla | | Das Bild wird hochskaliert und kann unscharf wirken. | The image is scaled up and may look blurry. | La imagen se ampliará y puede verse borrosa. | L'image sera agrandie et risque d'être floue. | L'immagine viene ingrandita e potrebbe risultare sfocata. | De afbeelding wordt vergroot en kan wazig ogen. | Bilden skalas upp och kan bli suddig. | Görsel büyütülür ve bulanık görünebilir. | | Der Startbildschirm wird entfernt. Deine Geräte zeigen wieder das Terminz-Standardbild. | The splash screen will be removed. Your readers go back to the Terminz default image. | Se quitará la pantalla de inicio. Tus lectores volverán a la imagen predeterminada de Terminz. | L'écran d'accueil sera supprimé. Vos lecteurs afficheront de nouveau l'image par défaut Terminz. | La schermata iniziale verrà rimossa. I lettori torneranno all'immagine predefinita Terminz. | Het startscherm wordt verwijderd. Je lezers tonen weer de standaardafbeelding van Terminz. | Startskärmen tas bort. Läsarna visar då Terminz standardbild igen. | Başlangıç ekranı kaldırılacak. Okuyucularınız yeniden Terminz varsayılan görselini gösterir. | | Passcode, Sprache, WLAN — alles, was nur am Gerät selbst geht. | Passcode, language, Wi-Fi — everything that only works on the device itself. | Código, idioma, Wi-Fi: todo lo que solo se hace en el propio dispositivo. | Code, langue, Wi-Fi — tout ce qui ne se règle que sur l'appareil. | Codice, lingua, Wi-Fi — tutto ciò che si fa solo sul dispositivo. | Toegangscode, taal, wifi — alles wat alleen op het apparaat zelf kan. | Kod, språk, wifi – allt som bara går på själva enheten. | Parola, dil, Wi-Fi — yalnızca cihazın kendisinde yapılabilen her şey. | | Das Menü am Lesegerät | The menu on the reader | El menú del lector | Le menu sur le lecteur | Il menu sul lettore | Het menu op de lezer | Menyn på läsaren | Okuyucudaki menü | | Erfahren / Erweitert | Advanced | Avanzado | Avancé / Options avancées | Avanzato / Opzioni avanzate / Avanzate | Gevorderd / Geavanceerd | Avancerad / Avancerat | İleri / Gelişmiş | | Kartenzahlung | Card payment | Pago con tarjeta | Paiement par carte | Pagamento con carta | Kaartbetaling | Kortbetalning | Kartla ödeme | | Bondrucker | Receipt printer | Impresora de recibos | Imprimante de tickets | Stampante per scontrini / Stampante scontrini | Bonprinter | Kvittoskrivare | Fiş yazıcısı | | Kassenschublade | Cash drawer | Cajón portamonedas | Tiroir-caisse | Cassetto portavalori | Kassalade | Kassalåda | Para çekmecesi | | Gerätename | Device name | Nombre del dispositivo | Nom de l'appareil | Nome del dispositivo | Apparaatnaam | Enhetens namn | Cihaz Adı | | Währung | Currency | Moneda | Devise | Valuta | Valuta | Valuta | Para birimi | | Sprache | Language | Idioma | Langue | Lingua | Taal | Språk | Dil | | Sitzungs-Timeout (s) | Session timeout (s) | Tiempos de espera de sesión (s) | Délai d'expiration de session (s) | Timeout della sessione (s) | Sessietime-out(s) | Sessionstimeout (s) | Oturum Zaman Aşımı (s) | | Leerlauf-Timeout (s) | Idle timeout (s) | Tiempos de espera de inactividad | Délai d'inactivité (s) | Timeout inattività | Time-out bij inactiviteit | Timeout för inaktivitet (s) | Boşta Kalma Zaman Aşımı (s) | --- # Create, change or delete your own terminal PIN Menu: Settings → Terminal PIN In the dashboard: https://app.terminz.com/staff/terminal-settings Who: Staff members who are authorized to use the till app. This page is only available as long as “Enable terminal” is enabled for the location. If your manager has blocked your access, “No access” will appear there. Works with every plan. Updated: 2026-10-20 · https://terminz.com/en/help/terminal-pin # Create, Change, and Delete Your Own Terminal PIN (Staff member) Use your four-digit PIN to log in to the POS app. As a staff member, you set it yourself without your manager needing to know it. You'll find the page under **Settings → Terminal PIN** (`/staff/terminal-settings`). It only appears if the location has the terminal enabled. Managers and tenant admins don't have this page; they set their PIN on page “Till app”. If your access to the POS app is blocked, the page will display “No access” instead, along with a note to ask your manager. If you aren't assigned to a location, it will show “You are not assigned to any business.”. ## What's on the page On the left is the map **Your terminal PIN**. Below it is “PIN configured” or “No PIN configured”; in the top right corner is “Active” or “Inactive”. “Inactive” means there is no PIN or that it has been deactivated. Three lines show “Created at”, “Last used”, and “Login count” (with no entry for “Never”). On the right is the **Active sessions** card. It only appears if you hold the permission “Add/configure terminal devices”. It counts the devices you're currently logged into and lists the name, status “Active” or “Expired”, “Created”, and “Expires at” for each device. If there's no session, it shows “No active terminal sessions”. You cannot end a session here; your manager does that. At the bottom, the card **Terminal access** explains in four steps how to use the PIN: Open the terminal app on a registered device, enter the four-digit PIN, and you'll be automatically logged in. If the terminal sits untouched, it signs you out again, after 8 hours at the latest. Your manager sets the exact timing for each device (see “Manage Devices and Card Readers,” fields “Idle timeout (s)” and “Session timeout (s)”). ## Create or Change a PIN 1. Tap **Create PIN**. If you already have a PIN, the button says **Change PIN code**. 2. Enter four digits in field **PIN (4 digits)** and repeat them in **Confirm PIN**. Both fields display dots. The field does not accept letters or special characters. 3. Tap **Create PIN** or **Change PIN code**. The button remains disabled as long as a field is empty or the two entries do not match. The PIN must be exactly 4 digits long and may not contain consecutive numbers (for example, 1234 or 9876) or repeated digits (1111). If it violates these rules, the server will reject it and display the message “Error setting PIN” or the reason for the rejection. After saving, a success message appears, the window closes, and the card displays “PIN configured”. The new PIN takes effect immediately. Terminz stores only a hash; no one can read the PIN itself. Your manager's activity log will show “PIN set” along with your name. After three incorrect entries in the till app, you'll be locked out for five minutes. ## Delete PIN Press **Delete** (visible only if you have a PIN) to open “Confirm PIN deletion”. It says: You will not be able to log in to the terminal again until you create a new PIN. **Delete PIN** permanently deletes it; the log shows “PIN deleted”. You can set a new PIN at any time using **Create PIN**. ## Frequently Asked Questions **I forgot my PIN.** You can reset it here at any time: **Change PIN code** doesn't require the old PIN. If you have any problems, ask your manager. **The page is missing from my menu.** That means “Enable terminal” is disabled for this location. Your manager can configure this in the settings. **Can my manager see my PIN?** No. They can only reset it, deactivate it, or block your access to the till app. **Can I share my PIN with a coworker?** No. Sales, counts, and refunds are attributed to the person who is logged in. If you share your PIN, it will be impossible to tell later who did what. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Einstellungen | Settings | Ajustes | Paramètres | Impostazioni | Instellingen | Inställningar | Ayarlar | | Terminal-PIN | Terminal PIN | PIN del terminal | PIN du terminal | PIN del terminale | Terminal-pincode | Terminal-PIN | Terminal PIN'i | | Deine Terminal-PIN | Your terminal PIN | Tu PIN de terminal | Votre PIN de terminal | Il tuo PIN del terminale | Je terminal-PIN | Din terminal-PIN | Terminal PIN'iniz | | Aktive Sitzungen | Active sessions | Sesiones activas | Sessions actives | Sessioni attive | Actieve sessies | Aktiva sessioner | Aktif Oturumlar | | Terminal-Zugang | Terminal access | Acceso al terminal | Accès au terminal | Accesso al terminale | Terminaltoegang | Terminalåtkomst | Terminal Erişimi | | PIN erstellen | Create PIN | Crear PIN | Créer un PIN | Crea PIN | PIN aanmaken | Skapa PIN | PIN Oluştur | | PIN-Code ändern | Change PIN code | Cambiar código PIN | Modifier le code PIN | Modifica codice PIN | PIN-code wijzigen | Ändra PIN-kod | PIN Kodunu Değiştir | | PIN (4 Ziffern) | PIN (4 digits) | PIN (4 dígitos) | PIN (4 chiffres) | PIN (4 cifre) | PIN (4 cijfers) | PIN (4 siffror) | PIN (4 rakam) | | PIN bestätigen | Confirm PIN | Confirmar PIN | Confirmer le PIN | Conferma PIN | PIN bevestigen | Bekräfta PIN | PIN'i Onayla | | Löschen | Delete | Eliminar | Supprimer | Elimina | Verwijderen | Radera | Sil | | PIN löschen | Delete PIN | Eliminar PIN | Supprimer le PIN | Elimina PIN | PIN verwijderen | Ta bort PIN | PIN'i Sil | | Kassen-App | Till app | App de caja | Application caisse | App cassa | Kassa-app | Kassa-app | Kasa uygulaması | | Kein Zugriff | No access | Sin acceso | Accès refusé | Nessun accesso | Geen toegang | Ingen åtkomst | Erişim Yok | | Du bist keinem Business zugeordnet. | You are not assigned to any business. | No estás asignado a ninguna empresa. | Vous n'êtes assigné à aucune entreprise. | Non sei assegnato a nessuna azienda. | Je bent niet toegewezen aan een bedrijf. | Du är inte tilldelad till något företag. | Herhangi bir işletmeye atanmadınız. | | PIN konfiguriert | PIN configured | PIN configurado | PIN configuré | PIN configurato | PIN geconfigureerd | PIN konfigurerad | PIN yapılandırıldı | | Keine PIN konfiguriert | No PIN configured | Sin PIN configurado | Aucun PIN configuré | Nessun PIN configurato | Geen PIN geconfigureerd | Ingen PIN konfigurerad | PIN yapılandırılmadı | | Aktiv | Active | Activo | Actif | Attivo | Actief | Aktiv | Aktif / Etkin | | Inaktiv | Inactive | Inactivo | Inactif | Inattivo | Inactief | Inaktiv | Pasif | | Erstellt am | Created at | Creado el | Créé le | Creato il | Aangemaakt op | Skapad | Oluşturulma Tarihi | | Zuletzt verwendet | Last used | Último uso | Dernière utilisation | Ultimo utilizzo | Laatst gebruikt | Senast använd | Son kullanım | | Login-Anzahl | Login count | Número de inicios de sesión | Nombre de connexions | Numero di accessi | Aanmeldingen | Antal inloggningar | Giriş sayısı | | Nie | Never | Nunca | Jamais | Mai | Nooit | Aldrig | Hiçbir zaman | | Abgelaufen | Expired | Vencido | Expiré | Scaduto | Verlopen | Utgången | Süresi Doldu | | Erstellt | Created | Creado | Créé | Creato | Aangemaakt | Skapad | Oluşturuldu | | Läuft ab | Expires at | Expira el | Expire le | Scade il | Verloopt op | Upphör | Bitiş Tarihi | | Keine aktiven Terminal-Sitzungen | No active terminal sessions | Sin sesiones de terminal activas | Aucune session de terminal active | Nessuna sessione terminale attiva | Geen actieve terminalsessies | Inga aktiva terminalsessioner | Aktif terminal oturumu yok | | Leerlauf-Timeout (s) | Idle timeout (s) | Tiempos de espera de inactividad | Délai d'inactivité (s) | Timeout inattività | Time-out bij inactiviteit | Timeout för inaktivitet (s) | Boşta Kalma Zaman Aşımı (s) | | Sitzungs-Timeout (s) | Session timeout (s) | Tiempos de espera de sesión (s) | Délai d'expiration de session (s) | Timeout della sessione (s) | Sessietime-out(s) | Sessionstimeout (s) | Oturum Zaman Aşımı (s) | | PIN konnte nicht gesetzt werden | Error setting PIN | Error al configurar el PIN | Erreur lors de la définition du PIN | Errore durante l'impostazione del PIN | Fout bij instellen van PIN | Fel vid inställning av PIN | PIN ayarlanırken hata | | PIN gesetzt | PIN set | PIN establecido | PIN défini | PIN impostato | PIN ingesteld | PIN inställd | PIN belirlendi | | PIN löschen bestätigen | Confirm PIN deletion | Confirmar eliminación del PIN | Confirmer la suppression du PIN | Conferma eliminazione PIN | Verwijdering PIN bevestigen | Bekräfta borttagning av PIN | PIN silmeyi onayla | | PIN gelöscht | PIN deleted | PIN eliminado | PIN supprimé | PIN eliminato | PIN verwijderd | PIN borttagen | PIN silindi | | Terminal aktivieren | Enable terminal | Activar terminal | Activer le terminal | Attiva terminale | Terminal inschakelen | Aktivera terminal | Terminali etkinleştir | --- # Messages with Terminz, your team and locations Menu: Support → Messages In the dashboard: https://app.terminz.com/manager/tickets, https://app.terminz.com/manager/tickets/new, https://app.terminz.com/staff/tickets, https://app.terminz.com/tenantadmin/tickets Who: Every manager, staff member, and organization admin, regardless of their own permissions and in every plan. The menu bar is labeled “Support → Messages” for managers, “Main Menu → Messages” for staff members, and “Management → Messages” for organization admins. Updated: 2026-10-20 · https://terminz.com/en/help/nachrichten # Messages: Have conversations with Terminz, your team, and locations Under **Messages**, you'll find everything people write to your location and everything you send to Terminz, your team, or a location. Every conversation is a ticket with a number, status, and history. Where to find the page: - **Managers:** Menu **Support → Messages** (`/manager/tickets`). - **Staff:** Menu **Main menu → Messages** (`/staff/tickets`). - **Organization Admin:** Menu **Management → Messages** (`/tenantadmin/tickets`). A single conversation opens at `…/tickets/`. The link `/manager/tickets/new` opens window “New message” immediately. The text blocks for replies have their own page (see “Create text blocks for replies”). ## Who Sees Which Messages - **Managers and organization admins** see all messages for their location—from customers, team members, and Terminz. The manager sees the location selected at the top of the dashboard, while the organization admin sees messages from all of their locations. - **Staff** can only see conversations assigned to them or those they started themselves. - If a location writes to Terminz Support, the conversation belongs to the entire location on one side. It can then only be edited by the person at Terminz to whom it is assigned. - **Internal notes** can only see the side that is editing the conversation. The person who started it never sees it. ## Overview of the Page On the left is the list of conversations; on the right is the history of the selected conversation. As long as none is selected, “Pick a conversation on the left.” appears there. On a mobile device, you'll only ever see one of the two; at the top of the history, the arrow “Back to messages” takes you to the list. There are two buttons in the top right corner. **New message** is the main button. **Saved replies** takes you to the management of your text blocks and is only available to managers and organization admins; on a mobile device, it appears as an icon without text. ### The List Each line shows the person or department on the other end with an avatar and a short line below it (Customer, Team, “Via the website”, Location, or Appointment), the time of the last message (today as a time, otherwise “Yesterday”, the day of the week, or the date), the subject, and a preview. Your own messages start with “You:” in the preview. A paperclip icon means there's an attachment. A dot marks unread messages. “Awaiting your reply” appears when the other party last wrote. Below that are status, priority, reason, and number. The most recent message appears at the top. The page loads 30 conversations at a time; use **Load older** to load the next set. New messages appear automatically. If there's no live connection, the page checks for updates every 30 seconds. At the top of the list: - **Search:** performs a server-side search (shortly after you start typing, not after every letter). The search term appears in the address bar. - **Open / Resolved:** two views. “Open” shows conversations that are still active. “Done” shows resolved and closed conversations. - **Filters:** Opens a window where the counter on the button shows how many filters are active. The selection appears in the address bar and remains there when you reload the page. **Reset** clears them, **View** applies them. In the filter window: - **Status:** In the “Open” view, you can choose from Open (which includes “Reopened”), In Progress, Waiting for Response, Paused, and Escalated; in the “Done” view, you can choose from Resolved and Closed. - **Assigned to:** “All”, “Assigned to me”, or “Not assigned”. This filter appears only for managers and organization admins. - **Priority:** Low, Normal, High, Urgent. - **Topic:** The type of conversation, for example, General Question, Error, Idea, Complaint, Billing & Payment, Technology & Setup, Schedule, Devices & Equipment. Empty list: “All caught up” (open), “Nothing done yet” (resolved), “No messages match '…'” (search), or “Nothing matches these filters.”. If loading fails, it will display “Your messages could not be loaded.”. ## Write a new message Tap **New message**. In the window, fill out the following in order: 1. **To:** Who the message is addressed to. The options available depend on your role: - **Managers:** “Terminz Support” (questions about appointments or an error in the app) or “Someone on the team”. - **Staff:** “My manager” (goes to the manager of your location) or “Terminz Support”. - **Organization Admin:** “Terminz Support” or “A business”. Search for the location in field **Search businesses** and select it. The message goes to the manager of that location. 2. **Who?** appears if you selected “Someone on the team”. The message goes to that person and appears in their Messages section, assigned to them. If no one has been added to the team yet, it will show “Nobody has been added to your team yet.”. If the search finds no location, it will show “No business found.”. 3. **What is it about?** is required. You select a reason; the options depend on the recipient: - Terminz Support (from within the team): General Question, Report a Bug, Billing & Subscription, Suggestion. - Your own manager (staff member): Work Schedule, Devices & Equipment, Personal, General Question. - Someone from the team: Task, schedule, devices & equipment. - A location (organization admin): General question, technology & setup, billing & subscription. 4. **Message** is required (placeholder: “What is going on? The more precise, the faster the answer.”). 5. **Attachments:** Use **Attach a file** to add photos or PDFs up to 8 MB, with a maximum of 5 per message. Supported formats are JPG, PNG, WebP, GIF, and PDF. 6. **Subject** is optional and can be up to 120 characters long. If you leave it blank, Terminz will use the first line of your message that isn't a greeting, truncated to 80 characters. 7. **How urgent?**: Low, Normal, High, or Urgent. Normal is preselected. **Send message** remains grayed out as long as the occasion, message, or recipient is missing. After sending, the new conversation opens. If it doesn't work, “Your message was not sent. Check your connection and try again.” will appear there. An attachment that hasn't been uploaded will block the message from being sent until you remove it. ## Replying in a conversation At the top of the history, you'll see the person on the other end, a button **Done**, and below that a line showing the status, priority, reason, and number. Tapping this line opens the ticket details. Below that are the messages, interspersed with lines like “Anna reopened the conversation” or “started on …”. At the bottom, you type in the **Write a message** field. On a computer, pressing Enter sends the message; Shift+Enter creates a new line. On a phone, pressing Enter always creates a new line, and you send the message by tapping the button. Use the paperclip icon to attach files (same rules as above). Anyone editing the conversation (manager, staff member, organization admin) has two additional options: - **Internal note:** a toggle switch. When it's on, the field “Internal note, only your team sees it” is displayed, and the send button is labeled **Save note**. Only the person editing the conversation can see the note. - **Saved replies:** opens a list of your saved replies with a search field “Search saved replies”. Tapping it inserts the text into a new line of your draft. This feature is available to managers and organization admins; staff members do not see the button. If you don't have any saved replies yet, it displays “You have no saved replies yet.” with the link **Create a saved reply**, and a search with no results shows “No saved reply matches.”. If the party that started the conversation replies, it waits for the assignees again. If the conversation was resolved, this action reopens it (status “Reopened”). If it was at “Waiting for response”, it changes to “Open”. **Email to the other party:** A reply (not an internal note) from the handling party is also sent via email on the location's letterhead. A customer at your location will only receive it if Terminz is authorized to send them emails; otherwise, the message remains within Terminz. The email contains the text of the reply and the number of attachments, as well as a link to the conversation—but only if the person has a Terminz account. If a message remains unread for more than ten minutes, Terminz sends a reminder to the agents via email, no more than once per hour and within a 24-hour period. ### Marked as Completed and Reopen **Done** has two effects. If you're editing the conversation, the button opens window “Change status” with “Resolved” preselected. If you've opened the conversation, it sets it directly to “Resolved”. Afterward, “Done. Just keep writing if something is still open.” (for the person who opened it) or “Marked as done.” with the **Reopen** button (for the handlers) appears below the messages. The conversation moves to the “Done” view. ## Ticket Details On wide screens, they appear next to the history; otherwise, they open as a window (“Ticket details”). These sections are available: - **Status:** shows the status. Agents see **Change** next to it. For “On hold” and “Escalated”, the reason is listed; for “Resolved”, the resolution is listed. - **Topic:** a drop-down menu with the reasons. Only the assignees can change this, and they can no longer do so once the conversation is marked as completed. - **Priority:** Low, Normal, High, Urgent. Only the assignees can change this as well, as long as the conversation is not marked as completed. - **Assigned to:** Who is handling it, or “No one assigned yet”. **Change** appears here only for managers. Assignments are only possible for conversations at your location, not for messages related to appointments. - **Contact:** The person's email and phone number, visible only to the assignees. Managers also have **Open customer record** if the conversation is associated with a customer. - **Appointment:** If the conversation is associated with an appointment, it appears here with the date and time. **Open appointment** displays it in the appointment window (only for managers and staff members who are handling it). - **History:** When the conversation was opened, when the first reply was received, and when it was resolved, along with a list of all changes, such as “… set the status to 'In Progress',” “… set the priority to 'High',” or “… handed it to …”. A change without an assigned person is listed as “Terminz Support”. ### Change Status In the **Change status** window, select one of seven statuses; the current one is “(current)”: - **Open:** New, no one has worked on it yet. - **In progress:** Someone is currently working on it. - **Waiting for response:** You're waiting for a response from the other party. - **On hold:** On hold until further notice, with a reason. - **Escalated:** Requires someone with more authority, with a reason. - **Resolved:** Resolved. If the other party writes again, it reopens. - **Closed:** Closed without a solution, for example because it's a duplicate. For “On hold” and “Escalated”, the **Reason** field is required (“Only your team sees the reason.”). For “Resolved”, you can enter a **Solution (optional)** that also shows who started the conversation. **Set status** is grayed out until you change the status. If it fails: “The status wasn't changed. Please try again.”. ### Change Assignment **Change** at “Assigned to” opens the “Who takes care of it?” window. You can choose from “Me”, the people on your team, and “Nobody”. If it doesn't work: “Assigning did not work. Please try again.”. ## Frequently Asked Questions **Where do I contact Terminz Support?** Under Messages at **New message**, with “Terminz Support” as the recipient. **Where can I see a reply from Terminz?** In the same conversation. Unread messages have a dot, and the menu shows the number of unread conversations. **How do I assign a task to a colleague?** Select “Manager” at **To**, then “Someone on the team”, then select the person at **Who?** and choose “Task” as the reason. The message will then appear in her “Messages” and be assigned to her. **Can my coworkers see my internal notes?** Coworkers who edit the conversation can see them. The person who started the conversation (a customer, another location) never sees them. **Can I delete a message?** No. You can mark it as “Done” or “Closed”, and it will then appear in the “Done” view. **Why is the “Assigned to” filter missing?** It's only available to managers and organization admins. Staff members can only see their own conversations anyway. **Where can I change the subject after the fact?** Nowhere. The subject and text of a conversation cannot be changed after sending; only the reason and priority can be modified. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Nachrichten | Messages | Mensajes | Messages | Messaggi | Berichten | Meddelanden | Mesajlar | | Support | Support | Soporte | Support | Supporto | Ondersteuning | Support | Destek | | Mitarbeiter: | Staff: | Personal: | Personnel : | Personale: | Personeel: | Personal: | Personel: | | Hauptmenü | Main menu | Menú principal | Menu principal | Menu principale | Hoofdmenu | Huvudmeny | Ana Menü | | Management | Management | Gestión | Gestion | Gestione | Beheer | Hantering | Yönetim | | Mitarbeiter | Staff | Personal / Empleado | Personnel / Collaborateur | Personale / Collaboratore | Personeel / Medewerker | Personal / Medarbetare | Personel | | Interne Notizen | Internal notes | Notas internas | Notes internes | Note interne | Interne notities | Interna anteckningar | Dahili notlar | | Neue Nachricht | New message | Nuevo mensaje | Nouveau message | Nuovo messaggio | Nieuw bericht | Nytt meddelande | Yeni mesaj | | Textbausteine | Saved replies | Respuestas guardadas | Réponses enregistrées | Risposte salvate | Opgeslagen antwoorden | Sparade svar | Kayıtlı yanıtlar | | Ältere laden | Load older | Cargar anteriores | Charger les plus anciens | Carica precedenti | Oudere laden | Läs in äldre | Eskileri yükle | | Zurücksetzen | Reset | Restablecer | Réinitialiser | Reimposta | Resetten | Återställ | Sıfırla | | Anzeigen | View | Ver | Voir | Visualizza | Bekijken | Visa | Görüntüle | | Standort suchen | Search businesses | Buscar establecimiento | Rechercher un établissement | Cerca sede | Vestiging zoeken | Sök anläggning | Şube ara | | Wer? | Who? | ¿Quién? | Qui ? | Chi? | Wie? | Vem? | Kim? | | Worum geht's? | What is it about? | ¿De qué se trata? | De quoi s'agit-il ? | Di cosa si tratta? | Waar gaat het over? | Vad gäller det? | Konu nedir? | | Nachricht | Message | Mensaje | Message | Messaggio | Bericht | Meddelande | Mesaj | | Datei anhängen | Attach a file | Adjuntar archivo | Joindre un fichier | Allega un file | Bestand bijvoegen | Bifoga fil | Dosya ekle | | Betreff | Subject | Asunto | Objet | Oggetto | Onderwerp | Ämne | Konu | | Wie dringend? | How urgent? | ¿Qué urgencia tiene? | Quelle urgence ? | Quanto è urgente? | Hoe dringend? | Hur brådskande? | Ne kadar acil? | | Nachricht senden | Send message | Enviar mensaje | Envoyer le message | Invia messaggio | Bericht versturen | Skicka meddelande | Mesajı gönder | | Fertig / Erledigt | Done | Listo / Resuelto | Terminé / Traité | Fatto / Risolto | Klaar / Afgerond | Klar | Tamam / Tamamlandı | | Nachricht schreiben | Write a message | Escribe un mensaje | Écrire un message | Scrivi un messaggio | Bericht schrijven | Skriv ett meddelande | Mesaj yazın | | Notiz speichern | Save note | Guardar nota | Enregistrer la note | Salva nota | Notitie opslaan | Spara anteckning | Notu kaydet | | Textbaustein anlegen | Create a saved reply | Crear respuesta guardada | Créer une réponse enregistrée | Crea una risposta salvata | Opgeslagen antwoord aanmaken | Skapa ett sparat svar | Kayıtlı yanıt oluştur | | Wieder öffnen | Reopen | Reabrir | Rouvrir | Riapri | Heropenen | Öppna igen | Yeniden aç | | Ändern | Change | Cambiar | Modifier | Modifica | Wijzigen | Ändra | Değiştir | | Kundenakte öffnen | Open customer record | Abrir ficha del cliente | Ouvrir la fiche client | Apri la scheda cliente | Klantdossier openen | Öppna kundkortet | Müşteri kaydını aç | | Termin öffnen | Open appointment | Abrir cita | Ouvrir le rendez-vous | Apri l'appuntamento | Afspraak openen | Öppna bokningen | Randevuyu aç | | Status ändern | Change status | Cambiar estado | Modifier le statut | Cambia stato | Status wijzigen | Ändra status | Durumu değiştir | | Grund | Reason | Motivo | Raison / Motif | Motivo | Reden | Orsak | Sebep | | Lösung (optional) | Solution (optional) | Solución (opcional) | Solution (facultatif) | Soluzione (facoltativa) | Oplossing (optioneel) | Lösning (valfritt) | Çözüm (isteğe bağlı) | | Status setzen | Set status | Fijar estado | Définir le statut | Imposta stato | Status instellen | Sätt status | Durumu ayarla | | Bis / An | To | Hasta / Para | À | A | Tot / Aan | Till | Bitiş / Alıcı | | Wähle links eine Unterhaltung aus. | Pick a conversation on the left. | Elige una conversación a la izquierda. | Choisissez une conversation à gauche. | Scegli una conversazione a sinistra. | Kies links een gesprek. | Välj en konversation till vänster. | Soldan bir konuşma seçin. | | Zurück zu den Nachrichten | Back to messages | Volver a los mensajes | Retour aux messages | Torna ai messaggi | Terug naar berichten | Tillbaka till meddelanden | Mesajlara dön | | Über die Website | Via the website | Desde la web | Via le site web | Dal sito web | Via de website | Via webbplatsen | Web sitesi üzerinden | | Gestern | Yesterday | Ayer | Hier | Ieri | Gisteren | Igår | Dün | | Wartet auf deine Antwort | Awaiting your reply | Espera tu respuesta | Attend votre réponse | Aspetta la tua risposta | Wacht op jouw antwoord | Väntar på ditt svar | Yanıtınızı bekliyor | | Öffnen / Offen | Open | Abrir / Abierto | Ouvrir / Ouvert | Apri / Aperto | Openen / Open | Öppna / Öppen | Aç / Açık | | Wiedereröffnet | Reopened | Reabierto | Rouvert | Riaperto | Heropend | Återöppnat | Yeniden açıldı | | Alle | All | Todos | Tous | Tutti | Alle | Alla | Tümü | | Mir | Assigned to me | A mí | Moi | A me | Mij | Mig | Bana | | Niemandem | Not assigned | A nadie | Personne | A nessuno | Niemand | Ingen | Kimseye | | Alles beantwortet | All caught up | Todo respondido | Tout est traité | Tutto risposto | Alles beantwoord | Allt besvarat | Hepsi yanıtlandı | | Noch nichts erledigt | Nothing done yet | Nada resuelto todavía | Rien de traité pour l'instant | Ancora niente di risolto | Nog niets afgerond | Inget klart än | Henüz tamamlanan yok | | Nichts passt zu diesen Filtern. | Nothing matches these filters. | Nada coincide con estos filtros. | Aucun résultat pour ces filtres. | Nessun risultato con questi filtri. | Niets past bij deze filters. | Inget matchar de här filtren. | Bu filtrelere uyan bir şey yok. | | Die Nachrichten konnten nicht geladen werden. | Your messages could not be loaded. | No se pudieron cargar los mensajes. | Les messages n'ont pas pu être chargés. | Non è stato possibile caricare i messaggi. | De berichten konden niet worden geladen. | Meddelandena kunde inte läsas in. | Mesajlar yüklenemedi. | | Terminz Support | Terminz Support | Soporte de Terminz | Support Terminz | Supporto Terminz | Terminz Support | Terminz Support | Terminz Destek | | Jemand aus dem Team | Someone on the team | Alguien del equipo | Quelqu'un de l'équipe | Qualcuno del team | Iemand uit het team | Någon i teamet | Ekipten biri | | Meine Leitung | My manager | Mi responsable | Ma direction | Il mio responsabile | Mijn leidinggevende | Min chef | Yöneticim | | Einen Standort | A business | Un establecimiento | Un établissement | Una sede | Een vestiging | En anläggning | Bir şube | | In deinem Team ist noch niemand angelegt. | Nobody has been added to your team yet. | Todavía no hay nadie en tu equipo. | Personne n'a encore été ajouté à votre équipe. | Nel tuo team non c'è ancora nessuno. | Er staat nog niemand in je team. | Det finns ingen i ditt team än. | Ekibinizde henüz kimse yok. | | Kein Standort gefunden. | No business found. | No se encontró ningún establecimiento. | Aucun établissement trouvé. | Nessuna sede trovata. | Geen vestiging gevonden. | Ingen anläggning hittades. | Şube bulunamadı. | | Was ist los? Je genauer, desto schneller kommt die Antwort. | What is going on? The more precise, the faster the answer. | ¿Qué pasa? Cuanto más concreto, antes llega la respuesta. | Que se passe-t-il ? Plus c'est précis, plus la réponse arrive vite. | Cosa succede? Più sei preciso, prima arriva la risposta. | Wat is er aan de hand? Hoe preciezer, hoe sneller het antwoord. | Vad har hänt? Ju tydligare, desto snabbare svar. | Ne oldu? Ne kadar net yazarsanız yanıt o kadar hızlı gelir. | | Die Nachricht wurde nicht gesendet. Prüfe deine Verbindung und versuche es noch einmal. | Your message was not sent. Check your connection and try again. | El mensaje no se envió. Revisa tu conexión e inténtalo de nuevo. | Le message n'a pas été envoyé. Vérifiez votre connexion et réessayez. | Il messaggio non è stato inviato. Controlla la connessione e riprova. | Het bericht is niet verstuurd. Controleer je verbinding en probeer het opnieuw. | Meddelandet skickades inte. Kontrollera anslutningen och försök igen. | Mesaj gönderilemedi. Bağlantınızı kontrol edip tekrar deneyin. | | Interne Notiz, nur dein Team sieht sie | Internal note, only your team sees it | Nota interna, solo la ve tu equipo | Note interne, visible uniquement par votre équipe | Nota interna, la vede solo il tuo team | Interne notitie, alleen je team ziet die | Intern anteckning, bara ditt team ser den | Dahili not, yalnızca ekibiniz görür | | Textbausteine durchsuchen | Search saved replies | Buscar respuestas guardadas | Rechercher des réponses enregistrées | Cerca risposte salvate | Opgeslagen antwoorden doorzoeken | Sök bland sparade svar | Kayıtlı yanıtlarda ara | | Du hast noch keine Textbausteine. | You have no saved replies yet. | Todavía no tienes respuestas guardadas. | Vous n'avez pas encore de réponses enregistrées. | Non hai ancora risposte salvate. | Je hebt nog geen opgeslagen antwoorden. | Du har inga sparade svar än. | Henüz kayıtlı yanıtınız yok. | | Kein Textbaustein passt. | No saved reply matches. | Ninguna respuesta guardada coincide. | Aucune réponse enregistrée ne correspond. | Nessuna risposta salvata corrisponde. | Geen opgeslagen antwoord past. | Inget sparat svar matchar. | Eşleşen kayıtlı yanıt yok. | | Wartet auf Antwort | Waiting for response | Esperando respuesta | En attente de réponse | In attesa di risposta | Wacht op antwoord | Väntar på svar | Yanıt bekleniyor | | Gelöst | Resolved | Resuelto | Résolu | Risolto | Opgelost | Löst | Çözüldü | | Erledigt. Schreibe einfach weiter, falls noch etwas offen ist. | Done. Just keep writing if something is still open. | Resuelto. Sigue escribiendo si aún queda algo pendiente. | Traité. Continuez simplement à écrire s'il reste quelque chose. | Risolto. Continua pure a scrivere se c'è ancora qualcosa in sospeso. | Afgerond. Schrijf gewoon verder als er nog iets openstaat. | Klar. Skriv bara vidare om något fortfarande är oklart. | Tamamlandı. Hâlâ açık bir konu varsa yazmaya devam edin. | | Als erledigt markiert. | Marked as done. | Marcado como resuelto. | Marqué comme traité. | Segnato come risolto. | Als afgerond gemarkeerd. | Markerad som klar. | Tamamlandı olarak işaretlendi. | | Ticket-Details | Ticket details | Detalles del ticket | Détails du ticket | Dettagli del ticket | Ticketdetails | Ärendedetaljer | Talep ayrıntıları | | Pausiert | On hold | En espera | En attente | In sospeso | In de wacht | Pausad | Beklemede | | Eskaliert | Escalated | Escalado | Escaladé | Escalato | Geëscaleerd | Eskalerad | Üst kademeye aktarıldı | | Noch niemand | No one assigned yet | Nadie todavía | Personne pour l'instant | Ancora nessuno | Nog niemand | Ingen än | Henüz kimse | | (aktuell) | (current) | (actual) | (actuel) | (attuale) | (huidig) | (aktuell) | (mevcut) | | Nur dein Team sieht den Grund. | Only your team sees the reason. | Solo tu equipo ve el motivo. | Seule votre équipe voit le motif. | Solo il tuo team vede il motivo. | Alleen je team ziet de reden. | Bara ditt team ser orsaken. | Sebebi yalnızca ekibiniz görür. | | Der Status wurde nicht geändert. Versuche es noch einmal. | The status wasn't changed. Please try again. | No se ha cambiado el estado. Inténtalo de nuevo. | Le statut n'a pas été modifié. Veuillez réessayer. | Lo stato non è stato cambiato. Riprova. | De status is niet gewijzigd. Probeer het opnieuw. | Statusen ändrades inte. Försök igen. | Durum değiştirilmedi. Lütfen tekrar deneyin. | | Zuständig | Assigned to | Responsable | Responsable | Responsabile | Toegewezen aan | Ansvarig | Sorumlu | | Wer kümmert sich? | Who takes care of it? | ¿Quién se encarga? | Qui s'en occupe ? | Chi se ne occupa? | Wie pakt het op? | Vem tar hand om det? | Kim ilgilenecek? | | Ich selbst | Me | Yo | Moi | Io | Ikzelf | Jag själv | Ben | | Niemand | Nobody | Nadie | Personne | Nessuno | Niemand | Ingen | Kimse | | Zuweisen hat nicht geklappt. Versuche es noch einmal. | Assigning did not work. Please try again. | No se pudo asignar. Inténtalo de nuevo. | L'attribution a échoué. Veuillez réessayer. | Assegnazione non riuscita. Riprova. | Toewijzen is niet gelukt. Probeer het opnieuw. | Det gick inte att tilldela. Försök igen. | Atama yapılamadı. Lütfen tekrar deneyin. | | Manager | Manager | Gestor | Responsable | Manager | Manager | Chef | Yönetici | | Aufgabe | Task | Tarea | Tâche | Compito | Taak | Uppgift | Görev | | Geschlossen | Closed | Cerrado | Fermé | Chiuso | Gesloten | Stängd | Kapatıldı / Kapalı | | Anlass | Topic | Asunto | Sujet | Argomento | Onderwerp | Ämne | Konu | | Priorität | Priority | Prioridad | Priorité | Priorità | Prioriteit | Prioritet | Öncelik | | Anhänge | Attachments | Adjuntos | Pièces jointes | Allegati | Bijlagen | Bilagor | Ekler | | Interne Notiz | Internal note | Nota interna | Note interne | Nota interna | Interne notitie | Intern anteckning | Dahili not | --- # Create text blocks for replies Menu: Support → Messages In the dashboard: https://app.terminz.com/manager/tickets/settings, https://app.terminz.com/tenantadmin/tickets/settings Who: Every manager and every organization admin, regardless of their own permissions and on any plan. There is no separate menu bar: you can access the page via the “Saved replies” button at the top of the Messages page. Organization admins also have the “Saved replies” submenu in the “Management → Messages” menu. Updated: 2026-10-20 · https://terminz.com/en/help/textbausteine # Create text blocks for replies A text block is a saved response, such as your business hours or instructions on how to reschedule an appointment. You create it once and insert it into your reply in a conversation with a single tap (see “Messages”). Here's how to get there: **Support → Messages**, then tap **Saved replies** at the top of the page (`/manager/tickets/settings`). Organization admins can also access it via **Management → Messages → Saved replies** (`/tenantadmin/tickets/settings`). Staff members do not have access to this page. ## The List If there are no entries, it shows “No saved replies yet” and “Write the answers you give often once, then insert them with a single tap.”. If there are entries, each row displays the **Name** of the module, a “Inactive” if it is disabled, and the first two lines of the text. Tapping a row opens the “Edit saved reply” window. In addition to the building blocks from your organization, the list also shows those created by Terminz for everyone. You can read these and use them when replying, but you cannot create, edit, or delete them. ## Create or Edit a Text Module **New saved reply** opens window “New saved reply”; tapping a line opens window “Edit saved reply”. The fields: - **Name:** Required. The name appears only in the list, never to the customer; for example, “Opening hours”. - **Reply text:** Required. The text that is inserted into the reply. - **Active:** A toggle switch. Only active text blocks appear when replying. Use **Save** to create the text block or save your changes; **Cancel** closes the window. If saving fails, “Saving did not work. Please try again.” will appear there. ## Delete In the “Edit saved reply” window, there is **Delete**. Before that, Terminz asks “Delete saved reply?” and says: “'Opening Hours' will be deleted. Messages that have already been sent will remain as they are.” (with the name of your text block). If you just don't need the text block for a while, turn off **Active** instead. ## Using a Text Block In a conversation, tap **Saved replies** at the bottom. The list shows only active blocks. The search field “Search saved replies” filters by name and text. Tapping adds the text to your draft on a new line; you can edit it afterward and then send it. ## Frequently Asked Questions **Can I insert placeholders, such as the customer's name?** No, the text is inserted exactly as you saved it. **Do my text blocks apply to my entire team?** They apply to the entire organization: all managers and organization admins with the same locations can view and edit the same list. The note “Visible only to the team” next to the name means the customer will never see that name. **Why do I see text blocks that I never created?** Terminz can save blocks for everyone. They appear in the list, but you can neither edit nor delete them. **I disabled a text block—where is it?** It's in the list, marked with “Inactive”. Re-enable **Active**, and it will reappear when you reply. **Do staff members have text blocks?** The page and the button in the conversation are for managers and organization admins. **Is there a shortcut for quick insertion?** No, there isn't one in the fields on the page. The interface also recognizes shortcuts, subject, category, and occasion assignments, but the page doesn't display them. ## Labels in the dashboard's languages This page quotes the English labels. If the person uses the dashboard in another language, the translation is in this table. | Deutsch | English | Español | Français | Italiano | Nederlands | Svenska | Türkçe | | --- | --- | --- | --- | --- | --- | --- | --- | | Support | Support | Soporte | Support | Supporto | Ondersteuning | Support | Destek | | Nachrichten | Messages | Mensajes | Messages | Messaggi | Berichten | Meddelanden | Mesajlar | | Textbausteine | Saved replies | Respuestas guardadas | Réponses enregistrées | Risposte salvate | Opgeslagen antwoorden | Sparade svar | Kayıtlı yanıtlar | | Management | Management | Gestión | Gestion | Gestione | Beheer | Hantering | Yönetim | | Name | Name | Nombre | Nom | Nome | Naam | Namn | Ad | | Neuer Textbaustein | New saved reply | Nueva respuesta guardada | Nouvelle réponse enregistrée | Nuova risposta salvata | Nieuw opgeslagen antwoord | Nytt sparat svar | Yeni kayıtlı yanıt | | Name: | Name: | Nombre: | Nom: | Nome: | Naam: | Namn: | İsim: | | Speichern | Save | Guardar | Enregistrer | Salva | Opslaan | Spara | Kaydet | | Abbrechen / Stornieren / Absagen | Cancel | Cancelar | Annuler | Annulla | Annuleren | Avbryt / Avboka | İptal / İptal et | | Löschen | Delete | Eliminar | Supprimer | Elimina | Verwijderen | Radera | Sil | | Aktiv | Active | Activo | Actif | Attivo | Actief | Aktiv | Aktif / Etkin | | Noch keine Textbausteine | No saved replies yet | Todavía no hay respuestas guardadas | Pas encore de réponses enregistrées | Ancora nessuna risposta salvata | Nog geen opgeslagen antwoorden | Inga sparade svar än | Henüz kayıtlı yanıt yok | | Antworten, die du oft schreibst, legst du einmal an und fügst sie dann mit einem Tipp ein. | Write the answers you give often once, then insert them with a single tap. | Las respuestas que escribes a menudo las guardas una vez y luego las insertas con un toque. | Enregistrez une fois les réponses que vous écrivez souvent, puis insérez-les d'un geste. | Le risposte che scrivi spesso le salvi una volta e poi le inserisci con un tocco. | Antwoorden die je vaak schrijft, sla je één keer op en voeg je daarna met één tik in. | Svar som du ofta skriver sparar du en gång och infogar sedan med ett tryck. | Sık yazdığınız yanıtları bir kez kaydedin, sonra tek dokunuşla ekleyin. | | Inaktiv | Inactive | Inactivo | Inactif | Inattivo | Inactief | Inaktiv | Pasif | | Textbaustein bearbeiten | Edit saved reply | Editar respuesta guardada | Modifier la réponse enregistrée | Modifica risposta salvata | Opgeslagen antwoord bewerken | Redigera sparat svar | Kayıtlı yanıtı düzenle | | Öffnungszeiten | Opening hours | Horario de apertura / Horarios | Horaires d'ouverture / Horaires | Orari di apertura / Orari | Openingstijden | Öppettider | Çalışma Saatleri / Çalışma saatleri | | Speichern hat nicht geklappt. Versuche es noch einmal. | Saving did not work. Please try again. | No se pudo guardar. Inténtalo de nuevo. | L'enregistrement a échoué. Veuillez réessayer. | Salvataggio non riuscito. Riprova. | Opslaan is niet gelukt. Probeer het opnieuw. | Det gick inte att spara. Försök igen. | Kaydedilemedi. Lütfen tekrar deneyin. | | Textbaustein löschen? | Delete saved reply? | ¿Eliminar respuesta guardada? | Supprimer la réponse enregistrée ? | Eliminare la risposta salvata? | Opgeslagen antwoord verwijderen? | Ta bort sparat svar? | Kayıtlı yanıt silinsin mi? | | Textbausteine durchsuchen | Search saved replies | Buscar respuestas guardadas | Rechercher des réponses enregistrées | Cerca risposte salvate | Opgeslagen antwoorden doorzoeken | Sök bland sparade svar | Kayıtlı yanıtlarda ara | | Antworttext | Reply text | Texto de la respuesta | Texte de la réponse | Testo della risposta | Antwoordtekst | Svarstext | Yanıt metni |