More reviews on Google, without asking every time.
Customers who allow your emails get one after their appointment, with a button that opens the review form of your Google profile. You read and answer the reviews in Terminz.
Sound familiar?
- Happy customers forget to review
- At the counter everyone says they'll write one. At home hardly anyone looks up your Google profile, and the review never gets written.
- Stars nobody sees
- Some software collects its own reviews that never show up on Google. People looking for a shop read Google Maps, and what your customers wrote is missing there.
- Replies pile up
- Answering on Google means logging into your business profile. Between two appointments that doesn't happen, and the review from three weeks ago still has no reply.
What Terminz does for your Google reviews
The email after the appointment
Once an appointment is completed, everyone who allows your emails gets one. You pick the wait, from 24 hours to a week, and it only goes out between 9 am and 8 pm.
The link everywhere
The way to the review form is on the digital receipt, in the booking confirmation, on your booking page and in the customer account. For the counter you print a poster with a QR code.
See which way works
Terminz counts the clicks per way: email, receipt, poster, booking page, customer account. So you know whether the poster at the counter does anything.
Reply without opening Google
Connect your Google account and every review is in Terminz. Your reply appears publicly under the review on Google Maps. The menu shows how many are still open.
The stars on your own page
Your Terminz page and the widget for your website show the average and the latest reviews from Google, with each author's name and picture.
Everyone gets the same request
Terminz does not ask first whether someone was happy and send only the happy ones to Google. Google forbids that kind of filtering, and it keeps your stars honest.
Frequently asked questions
How does Terminz ask for a Google review?
After a completed appointment, every customer who allows your emails gets one. Its button opens the review form of your Google profile. First-time customers get a different text from your regulars. You set the wait in the dashboard.
What do I need?
A Google Business Profile that you link to your location in Terminz. That is enough for the email and the links. To read and answer every review in Terminz, you sign in with your Google account once.
Can I delete or hide bad reviews?
No. The reviews live on Google, and only Google removes one that breaks its policies. You can report it on Google. In Terminz you reply, and everyone who sees the review reads your answer.
What does my Terminz page show?
The average and the count on Google, the latest reviews with each author's name and profile picture, and your replies. Below them it says that neither Google nor you check whether the authors were really your customers, as German competition law requires. You can hide the reviews in the settings.
What about privacy?
The review email only goes to customers who allow your emails. Terminz fetches the reviews on your page from Google on its own servers, so your visitors' browsers never connect to Google for them.
Your customers praise you at the counter.
Terminz sends the request after every appointment. You reply when there's a moment between two customers.